TrakCare EPR (Non-US) Comments
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Current Time Inside Cache Tag Helper: 12/2/2020 5:51:01 PM and Model.EvProductId = 138443

Commentary Summary

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Neither
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User Commentary

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CEO/President

Relationship

I felt that the Ministry of Health in our country failed in the counting of the total deaths and...

Aug 2020
 Helpful

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CEO/President

Interfacing and Integration

We were attempting to connect a telehealth platform with our primary care setting in our region, but...

Aug 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

I feel that TrakCare EPR has aggregated a great value in our organization, both clinically and...

Aug 2020
 Helpful

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CEO/President

Service and Support

In terms of service, proactive support from InterSystems is weak. I don’t see a lot of modifications...

Aug 2020
 Helpful

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CEO/President

Technology

InterSystems needs to do better in terms of technological advancements to enhance TrakCare EPR, such...

Aug 2020
 Helpful

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CEO/President

Service and Support

When TrakCare EPR was first implemented, physician adoption was very low. We received a lot of...

Aug 2020
 Helpful

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CEO/President

Interfacing and Integration

In terms of integration with other hospitals in our health system, we have to go through the cloud...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

TrakCare EPR works well and is meeting our basic needs in all areas of our hospital from an...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

InterSystems needs to work a little bit on the ease of use, including the number of clicks. The...

Jun 2020
 Helpful

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Manager

Service and Support

The main support that InterSystems has given us during the COVID-19 pandemic has primarily been...

Jun 2020
 Helpful

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Manager

Interfacing and Integration

We don’t have anything in terms of telehealth with InterSystems at this point. We have a third-party...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The tool helps us to maintain an electronic record of our patients that we can share across our...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system’s weakness is that it requires too many clicks. We have to open a lot of windows to get...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system is working well at our organization. We are working to fully integrate the system across...

Jun 2020
 Helpful

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Manager

Relationship

Our relationship with the vendor is good. We used to have a direct relationship with their teams,...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor tends to charge us for every little thing. For example, if we want a small product...

Jun 2020
 Helpful

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Manager

Future Outlook

Changing vendors is very difficult. We have to go through a formal process in our health system. We...

Jun 2020
 Helpful

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Manager

Service and Support

The vendor’s overall technical support has improved and is meeting our needs just fine.

Jun 2020
 Helpful

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Manager

Service and Support

In terms of the pandemic, the vendor’s support with our organization has been great. For example,...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

InterSystems really needs to improve their overall output for statistical data and have better...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

The overall support from InterSystems during the global pandemic has been good. We needed to...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our project with InterSystems is complex and has been going on for many years already. InterSystems...

Jun 2020
 Helpful

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VP/Other Executive

Implementation and Training

The implementation of TrakCare EPR did not include 100% of the processes needed to make the system...

Jun 2020
 Helpful

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VP/Other Executive

Relationship

I would say that the overall relationship with InterSystems has been good despite us not achieving...

Jun 2020
 Helpful

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VP/Other Executive

Future Outlook

We are in talks with InterSystems about the newer version of the TrakCare EPR product, and we have...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Among all of the current local, regional options, we understand that TrakCare EPR is the best system...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

TrakCare EPR is a very robust platform that provides good stability. It is rare to hear complaints...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The global pandemic has hit us hard. Things are very complicated. However, InterSystems has been...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

When I raise my complaints, InterSystems doesn't respond to my issues and instead gives me the...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

One point of improvement is InterSystems' overall technical support. Oftentimes, the support...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Overall, I think TrakCare EPR is a great tool and has strong functionality. It is a solution that...

Jun 2020
 Helpful

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Analyst/Coordinator

Relationship

Our overall relationship with InterSystems is going well. However, I do feel that there is a strong...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The global pandemic is very complicated in our country, but in general, InterSystems has been...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We really need the vendor to improve the bar code batches. We are unable to generate bar codes in...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The EMR from InterSystems is very good. The clinical modules are meeting our needs in terms of...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The overall TrakCare integration works well because it allows us to integrate automatically with...

Jun 2020
 Helpful

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Director

Future Outlook

InterSystems is an innovative vendor. However, we are still running on a previous version, so I am...

Jun 2020
 Helpful

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Director

Service and Support

The vendor's technical support meets our needs either via telephone or email. The support people are...

Jun 2020
 Helpful

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Director

Relationship

The person assigned to our organization is very reliable and quick to respond and often visits us in...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The vendor could improve by reducing the number of windows needed to be opened to see a patient's...

Jun 2020
 Helpful

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