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TrakCare EPR (Global) Commentary
Filtered view: (Latin America)

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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
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User Commentary

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Manager

Relationship, Product

The product has good things, but there are still times when it works badly. There is often a...

Mar 2024
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Manager

Relationship, Product

The biggest strength of the vendor is network care.

Mar 2024
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Manager

Relationship, Operations

My colleagues do a better job training our employees than the vendor. Also, an opportunity for...

Mar 2024
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Manager

Product

One strength of TrakCare EPR is that we have it in multiple hospitals in the network, and that...

Feb 2024
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Manager

Relationship

With InterSystems, there are no promises. There is work that we must do, and there are regulations...

Feb 2024
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(0)
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Manager

Relationship, Operations

We know InterSystems in general because we have been working with them for years. We have met...

Feb 2024
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Manager

Loyalty

I imagine TrakCare EPR is part of our long-term plans, but I can't answer that definitively....

Feb 2024
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(0)
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Manager

Product

InterSystems could improve the reporting and rule extraction methodology as well as respond to...

Dec 2023
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(0)
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Manager

Product, Value

The TrakCare system allows for patient traceability in all areas, such as closed care, emergency,...

Dec 2023
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(0)
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CIO

Relationship, Product

InterSystems is very attentive to interoperability. They take into account HL7 interoperability...

Dec 2023
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(0)
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CIO

Loyalty, Relationship, Product

There is a new version, and although I haven’t seen it, I have heard the vendor is making everything...

Dec 2023
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(0)
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CIO

Relationship, Product

Since TrakCare EPR is so big, there should be different levels of attention. The system is very...

Dec 2023
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CIO

Product

The system doesn’t crash. We have backup structures in case it fails, but it hasn’t.

Dec 2023
||
(0)
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CIO

Culture, Relationship

We can call and get an answer pretty fast. We have a good and quick relationship with the vendor....

Dec 2023
||
(0)
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Director

Relationship, Product

I like the way the system does certain visualizations. The best opportunities come from listening to...

Dec 2023
||
(0)
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Director

Relationship

The vendor needs to listen more to their clients according to the dynamics that are generated in...

Dec 2023
||
(0)
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Manager

Relationship, Product

I like that InterSystems adapts the product to the reality of our region and that they are...

Dec 2023
||
(0)
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Manager

Relationship

I would like a graphical interface with fewer clicks that is more user friendly. InterSystems could...

Dec 2023
||
(0)
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Director

Product

I like TrakCare's comprehensiveness and the possibility of data extraction.

Dec 2023
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(0)
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Director

Relationship

I wish InterSystems would interact directly with the hospital and not through the health service....

Dec 2023
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(0)
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Director

Product

The biggest opportunity for product improvement is interoperability with other service platforms...

Dec 2023
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(0)
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Director

Relationship

The vendor could reduce the acceptance tickets for a suggestion or notice.

Dec 2023
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(0)
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Director

Relationship

The vendor's greatest strength is the quick responses from the field team. What I like most about...

Dec 2023
||
(0)
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Analyst/Coordinator

Product, Value

The system allows for patient traceability in all areas, such as intensive care, emergency,...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Product

The product needs to be more friendly when searching for information. There are many steps and too...

Nov 2023
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(0)
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Director

Relationship, Value

InterSystems has been a great partner for us for a long time. Their solution is very comprehensive,...

Oct 2023
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(0)
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CIO

Relationship, Operations

InterSystems has a good presence in our area. They have lots of implementations and an important...

Jun 2023
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(0)
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CIO

Loyalty

TrakCare EPR is a modern web solution that is completely done and world class. Compared to the rest...

Jun 2023
||
(0)
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Manager

Product

One of TrakCare EPR's main strengths is its user friendliness. We like the product's accessibility....

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

It is taking too long to achieve things. One part of the product is only implemented and live in the...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

The users say the help desk is deficient because calls aren’t getting answered. When users have...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

The overall EMR implementation has improved our internal processes. We want to enhance this product...

May 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

Users are complaining about the number of clicks. There are too many windows. With the new version,...

May 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product, Value

Critical patients are suffering as a result of paper being used and mixed with the EMR. The main...

May 2023
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(0)
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Analyst/Coordinator

Product

Certain components or modules inside of the EMR system can be changed without administrative rights,...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are working on the laboratory integration at the moment. It is taking a long time and is not easy....

May 2023
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(0)
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Analyst/Coordinator

Product

I really like how all of our patient data is in the EMR. It is easy to access and much better than paper....

May 2023
||
(0)
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Analyst/Coordinator

Operations

We recently upgraded to a newer version, and that migration was painful and very challenging for us....

May 2023
||
(0)
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Director

Relationship

The support and resources allocated to our organization are not enough. Users are complaining, and...

May 2023
||
(0)
 Thank you  Helpful

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Director

Product

InterSystems needs to invest in better system usability. Users are complaining about there being way...

May 2023
||
(0)
 Thank you  Helpful

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Director

Operations

The implementation in the public sector is a different reality. The methodology for the...

May 2023
||
(0)
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Product

I like the electronic record and the digital records per user. There was an update that made...

May 2023
||
(0)
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CIO

Product

I appreciate TrakCare EPR's robust database and limited amount of downtime.

May 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

InterSystems could improve by increasing the number of support resources for TrakCare EPR.

May 2023
||
(0)
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Director

Loyalty, Relationship

The product is good and stable. We have a really good relationship with InterSystems; the vendor...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

TrakCare EPR's main strength is that it is a flexible platform that does what we need it to do. I...

May 2023
||
(0)
 Thank you  Helpful

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Director

Operations

InterSystems could improve their integrations. I wish that there were base integrations ready for us...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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Related Articles
Article
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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Related Reports
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
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Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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