MatrixCare Hospice Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
MatrixCare resolves some issues quickly. They are responsive. We can get ahold of them, and they are...
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Product
We really struggled with transferring patients from one program to another, and MatrixCare revised...
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Operations
One thing we implemented most recently from MatrixCare was the interdisciplinary group meetings. We...
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Relationship
MatrixCare pretty much takes care of everything we need to operate efficiently. One of their...
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Value
MatrixCare is good at not nickel-and-diming us. A lot of the new updates and things are included in...
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Relationship, Operations
MatrixCare really goes above and beyond to stay on top of the regulations and changes in the payer...
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Product
We absolutely love MatrixCare. We love that MatrixCare Hospice is app based, so we don't have to...
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Operations
In our initial training with MatrixCare years ago, the first trainer didn't seem trained or...
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Relationship, Product
I have one integration issue with a third-party vendor and MatrixCare, and each vendor says it is...
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Relationship
MatrixCare’s support people are excellent. And they are fast. If I need them, they immediately...
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Product
MatrixCare Hospice is very user friendly. It is intuitive. There are a lot of safety nets built...
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Relationship
Sometimes MatrixCare’s support people come to the table and say that they fixed our problem, but...
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Product
We have a lower hospice census, so for billing, MatrixCare Hospice is not quite as complex as the...
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Culture, Value
MatrixCare does a good job of not nickel-and-diming us, but I would like to revisit and better...
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Loyalty, Relationship, Product
MatrixCare is always automating things and trying to take away clicks, and they always meet every...
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Operations
It would have been nice to have an in-person go-live and in-person training for the size of the...
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Loyalty, Product
Our providers would like MatrixCare Hospice to have communication back to the office instead of...
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Product
I like the clinical iPad that is set up with MatrixCare. It is easy for the clinicians to use in the...
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Relationship, Product
MatrixCare is getting better at alerting us to things. They are making improvements, but they are...
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Relationship
I have pretty good luck with MatrixCare’s support. I appreciate the texts that come if something is...
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Product
The reliability of MatrixCare Hospice is good. We went from having our own servers to being cloud...
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Product
We have probably weeded out all the major functionalities of MatrixCare Hospice, but there are...
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Product
We see things on the information page every time we open MatrixCare's system to log on and do work,...
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Loyalty
We are wondering whether there is a piece or extra component we need that we aren't using, but we...
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Product
There are little pieces we would like to tweak and see in MatrixCare Hospice. I don't know whether...
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Culture, Operations
We had a lot of issues where the person trying to sell us the program initially did not connect us...
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Loyalty, Operations
If it were up to me to decide, I would purchase MatrixCare Hospice again, but I might choose a...
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Relationship
We haven’t had any problems with MatrixCare keeping promises. When we have had to reach out, they...
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Relationship
MatrixCare’s support is prompt, and I haven't heard anything necessarily bad about them other than...
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Relationship
Once MatrixCare commits to something, they do get it done. That has overall not been an issue....
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Loyalty, Relationship
Interestingly, we were one of the first agencies in our state to switch to this vendor. Since then,...
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Operations, Product
MatrixCare Hospice is a very compliant EMR; it is just too cumbersome, and it lacks in efficiency....
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Operations, Product
MatrixCare really needs to scale down the solution and stick to the point. It is too big. The users...
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Product
MatrixCare made a big change that was incredibly upsetting. We have to have a verbal certification...
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Relationship
MatrixCare does have a support team we can call, but sometimes they don’t even know what they are...
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Culture, Value
We are being nickel-and-dimed on MatrixCare Hospice. We also use the vendor for billing. We have had...
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Relationship
MatrixCare is proactive as far as regulatory changes go; they do have a team who works on that. But...
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Product
The front office side is a bit more difficult to navigate. I wish scheduling were more on the...
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Operations
We had a bit of a rough training to start. It got better, and we switched trainers, but it just...
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Product
There are quite a few things that the vendor could improve on. Several of us in the industry have...
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Relationship
We haven't had any issues. And MatrixCare has handled the small ones that we have had right away. I...
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Loyalty, Relationship, Value
We have seen improvements in our time management, our medication management, and things that we were...
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Value
It would be helpful for other organizations to know just the overall startup cost because we had to...
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Loyalty
I love MatrixCare. I used their system at a different agency before I came here. Back then, the...
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Operations
The implementation of MatrixCare Hospice years ago wasn't great. It didn’t feel like the person who...
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Product
MatrixCare Hospice is easy and pretty intuitive. It doesn't take a lot of hand holding to get the...
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Relationship
I'm not thrilled with MatrixCare’s support, although they do try really hard and are getting better....
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Loyalty, Product
I like MatrixCare and find it user friendly overall. Our clinical staff members frequently complain...
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Relationship, Product
We have had glitches here and there when the vendor makes updates to MatrixCare Hospice. We think we...
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Operations, Value
When we first started using the solution, there was a test site we could use in MatrixCare Hospice...
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Operations
Our initial training from MatrixCare was not very good at all. I have had to learn everything myself...
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Relationship
MatrixCare is pretty good if they are having an issue on their side. Most of the time they can...
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Relationship, Product
We have had problems in the last several months with our data in MatrixCare Hospice that is supposed...
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Operations, Value
MatrixCare wants to charge me for training on things that I'm already paying for, and I'm unhappy...
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Relationship
I have recommended MatrixCare to several others in our region. I have been happy with MatrixCare....
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Loyalty, Operations
I'm so glad that we moved to MatrixCare. Their system is fantastic. When we had an implementation,...
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Product
The system's scheduling piece isn't great. That is the only thing about it that would make us...
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Value
With MatrixCare's payment model, it seems like there have been some pieces of the program that the...
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Relationship
MatrixCare is wonderful to work with. The things that make them stand out are the ways they interact...
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Loyalty, Relationship
MatrixCare's support team has come a long way. Those team members have made improvements, and now,...
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Product
We thought our clinicians would be able to do all their duties on iPads, but they cannot. We had to...
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Product
Rather than being locked into an app, I wish providers could access the clinical aspects of the...
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Loyalty, Value
In general, there is not a single EMR that I have come across that hits every single mark that I...
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Operations
The MatrixCare Hospice upgrades pretty much just happen, so there is not really an implementation...
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Loyalty, Relationship
MatrixCare is working on a lot of things, including being more proactive, but it has been a while...
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Relationship
The people that I work with at MatrixCare definitely can look into things or move things up. In the...
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Relationship, Product
There are some issues with MatrixCare Link; there are a couple of sides to the app; one is texting,...
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Loyalty, Relationship
MatrixCare is pretty innovative; they are looking into new partnerships with other companies that...
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Value
There are a lot of new add-on items from MatrixCare, and those end up being an add-on charge.
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Operations, Product
MatrixCare Hospice is very intuitive, and most of it is pretty easy to use. When we go through the...
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Loyalty, Product
We would like MatrixCare to improve the scheduling and patient engagement sides. One of our big...
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Loyalty
We are possibly moving away from MatrixCare for palliative care because we are at that threshold...
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Relationship
MatrixCare needs to do more with customer service. Any support team members that are tier two and...
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Product, Value
Overall, MatrixCare Hospice is the easiest hospice solution I have ever seen. All the safeguards...
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Loyalty, Value
We also use another vendor to bill for hospice. We are considering using MatrixCare for our...
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Product
I love the system, but I wish I could tailor it to the team a little more. It needs to be a full...
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Relationship
When we ask questions, request things, or need assistance from MatrixCare, they forget about our...
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Loyalty, Product, Value
We pretty much have to have MatrixCare Hospice long term. I would love it if I could find an EMR...
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Operations
Usually, the MatrixCare upgrades happen, and we wind up receiving a notification from MatrixCare...
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Relationship, Product
With MatrixCare, we want to make sure that we are able to provide our patient care reports...
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Product
With MatrixCare, most of the product is a little more complicated for our nursing staff in terms of...
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Product
MatrixCare had a lot of integration from their old communication system, which was called MatrixCare...
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Relationship
The product is good, but the customer service is not. We have regular meetings with the vendor, and...
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Operations
The product implementation was rough. Different people were telling us different things. There...
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Relationship
We haven't had any issues with MatrixCare's system. If we do have issues, their support team is very...
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Product
I would like to see MatrixCare’s job aids be more easily available.
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Operations
Even in the beginning, we didn't really receive training from MatrixCare. We had a few trainers quit...
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Operations
MatrixCare Hospice isn't solely hospice generated. It is a home health solution too. That means that...
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Relationship
We don't get a lot of responses from MatrixCare. Sometimes, we don't get responses from them at all....
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Loyalty, Product
The MatrixCare system is functional, and it works as most systems do, but there is a lot of...
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Relationship
I don't feel like MatrixCare really reaches out to us. We are supposed to read updates on our own....
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Relationship
Things started out well with MatrixCare, but after we bought their extra Training Assurance Plus...
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Relationship
MatrixCare works with our billing company really well, and that has been beneficial. But we had a...
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Operations, Product
When we have a person get discharged out of nowhere, there is no option for that in the MatrixCare...
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Operations
The training for MatrixCare Hospice needs to be geared toward the users and not advanced individuals...
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Product
Our providers love the ease of use and speed of MatrixCare Hospice, but the accuracy of the...
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Relationship
We have no problems getting any issues resolved, but sometimes things take an additional reach out...
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Relationship, Value
In the market, people will find more expensive and cheaper products. If people are looking for a...
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Loyalty
Based on the size of our agency, I'm fully convinced that MatrixCare Hospice will do way more than...
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Loyalty
For those that specialize in the product that are in it on a regular basis, the product is extremely...
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Relationship
When there are day-to-day functionality problems or issues, MatrixCare is responsive to our tech...
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Operations
With regard to training, for months, we were scheduled for a variety of weekly and biweekly...
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Value
I'm really pleased with MatrixCare, but given that I could have gone for a cheaper product, I...
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Relationship
We were initially assigned a coordinator, and we have had both a clinical and an operational mentor....
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Product
On the back-office side in the MatrixCare system, we can change assignments of clinicians and CNAs;...
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Operations, Product
From my training and from what I can tell about everybody else's experience, the training was very...
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Operations
MatrixCare is, of course, very good about having training guides. But like anything else, using...
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Product, Value
The functionality of the MatrixCare system in terms of how we can handle actual clinical documents...
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Culture, Value
It felt like MatrixCare started out charging for every little thing, but I wouldn't say they charge...
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Product
The reports from MatrixCare Hospice are pretty good. There is also an analytics dashboard that is...
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Operations, Product
What I like about MatrixCare Hospice is that everyone can go into the system, look for job aids, and...
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Relationship
I love the live chat feature in MatrixCare Hospice. We can always get someone on live chat, and they...
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Product
MatrixCare Hospice is a good product. It is sufficient. It works, does good billing, and is great...
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Operations
MatrixCare was good at the initial implementation. They did a lot of hands-on work and gave us a...
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Product
MatrixCare Hospice does most things pretty well. There are just a few things that it lacks. We do a...
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Operations
It would be nice to assign people to modules for training during the implementation so that we don't...
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Value
MatrixCare does a good deal of things for us, but the price keeps going up each year, and they...
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Loyalty, Relationship, Product
MatrixCare Hospice does a pretty good job of meeting our needs, and MatrixCare keeps their promises....
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Loyalty
I don't know of anything out there that is better than MatrixCare Hospice, but I probably wouldn't...
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Operations
MatrixCare's training doesn't seem like it is done. MatrixCare will train us on things, and we won't...
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Relationship
A lot of the time, we will report something to MatrixCare's support, and they will take a while to...
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Product
I think MatrixCare delivers new technology, but they secure things with duct tape and chicken wire....
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Loyalty, Value
I hope that MatrixCare focuses on making the system more user friendly. Instead of buying new...
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Product
Generally speaking, MatrixCare Hospice is great, but we are hindered by the inability to automate...
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Product
MatrixCare Hospice is known for being very difficult to integrate with. We tried to integrate...
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Operations
The training was really bad. We were on calls for hours every day. When I asked for a bit more...
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Relationship
MatrixCare Hospice is fairly intuitive when used by a CNA or nurse. And MatrixCare has improved...
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Product
The quality assessments from the reports available in the MatrixCare solution are all good, and I...
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Loyalty, Value
When we moved from our old system to MatrixCare Hospice, the difference was night and day....
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Loyalty, Product
There are a lot of glitches in the MatrixCare hospice solution. Some days, the product does not work...
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Relationship
We have had issues with communication with MatrixCare. I have very little contact with the vendor's...
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Loyalty, Operations, Value
MatrixCare Hospice was very easy to use once we figured out what we were doing. We now have a lot...
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Operations
The only issue we had with MatrixCare during our implementation was with our point person from...
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Product
The MatrixCare solution is a very easy EMR to use. The documentation process in the solution is easy...
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Operations
Our experience training new users on the MatrixCare solution has not been good. There used to be...
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Product
We have been through a lot of systems, and I would say MatrixCare Hospice is the best system that we...
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Operations, Product
Ease of use is a bit different for everybody. I don't know that a lot of the navigation in the...
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Culture, Operations
Early on, there were a few things that MatrixCare told us would be ready to go by the time we went...
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Relationship
We may talk to some of the higher-ups, and then three weeks later, we might get an email. It takes a...
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Product
The system is functional but maybe not as functional for hospice. We had a problem with the...
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Product
The system has everything I need for my hospice services. The reports and documentation are good.
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Loyalty, Value
Considering affordability and what we need, we would go with MatrixCare's product again. I have...
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Operations, Product
The system is super easy for me, but not everybody is quite as tech savvy with going back and forth...
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Product
There are things that would make the system a lot better, but it could be a lot worse too. It does...
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Relationship
The support team will answer me right away. I may not like the answer, but they tell me. They are...
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Relationship, Product
In terms of our ability to send and receive information from referral sources and things like that,...
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Relationship
MatrixCare hits their ongoing support out of the park, and their service has been proactive. When...
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Product
MatrixCare Hospice meets our full needs in the hospice care space. It is an advantage over what we...
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Loyalty, Product
The functionalities are very similar between MatrixCare Hospice and MatrixCare Home Health. When we...
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Culture
As far as I know, we have an annual subscription fee, but that is about it. There are some...
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Loyalty, Operations
MatrixCare's implementation services have been outstanding. Even though our old product was quite...
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Product
The issue I have with the MatrixCare solution is the care plan. If I have a long-term hospice...
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Operations
When I reached out to MatrixCare for training, they tried to tell me that I could buy a program for...
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Operations
The trainer that we initially had from MatrixCare was really not very good because they really...
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Relationship, Operations
Once we learned how to use MatrixCare Hospice, the ease of use was pretty decent. There are a few...
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Operations, Product, Value
We used a different software before, and the field staff's documentation process on tablets when...
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Product
The integration with the EMR went well. The product has been integrated for a while. There still are...
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