MatrixCare Hospice Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
MatrixCare has in-depth training up front, but they don't have a lot of follow-through. The other...
Login or Create an Account to see details.
Product, Value
Our industry doesn't have many different systems. The industry’s staple is priced out of range for...
Login or Create an Account to see details.
Product
MatrixCare Hospice is clunky. There is still a lot of paper-based communication between the back...
Login or Create an Account to see details.
Loyalty
My overall satisfaction with MatrixCare is okay. The quality of MatrixCare’s support is as good as...
Login or Create an Account to see details.
Product, Value
I'm unaware of any new technology MatrixCare is delivering. They are making minimal upgrades; they...
Login or Create an Account to see details.
Product
MatrixCare Hospice keeps us within regulations, and it does function. It is mediocre. I have had...
Login or Create an Account to see details.
Relationship
I haven't had any interaction with any MatrixCare executives since we signed the documents for the...
Login or Create an Account to see details.
Product
MatrixCare Hospice is driving outcomes depending on the outcome we are talking about. In some cases,...
Login or Create an Account to see details.
Operations
MatrixCare is trying their very best when it comes to training. They have some videos and things...
Login or Create an Account to see details.
Relationship, Product
MatrixCare has done promotions, and they are really good at sticking to what they say. They have...
Login or Create an Account to see details.
Relationship
The only thing MatrixCare Hospice is missing is a customer service relation module. I wish there...
Login or Create an Account to see details.
Culture, Value
MatrixCare charges for add-ons to the system, like the ability to take a photograph with an iPad. We...
Login or Create an Account to see details.
Operations
The initial training was where I had the biggest concern. It seemed like it went really well, but we...
Login or Create an Account to see details.
Relationship
Other people on our team have different satisfaction levels than I do with the vendor’s support....
Login or Create an Account to see details.
Loyalty
We have started a certain program, and I have chosen an EMR. I wanted an EMR that would flow easily...
Login or Create an Account to see details.
Product
The biggest concern was that we wanted the product to not look like a home health system. The...
Login or Create an Account to see details.
Culture, Operations
MatrixCare told me up front that the system was designed to keep us compliant, and it has, but they...
Login or Create an Account to see details.
Loyalty
MatrixCare is a great company, and MatrixCare Hospice is part of our long-term plans; I don’t see...
Login or Create an Account to see details.
Loyalty, Operations, Product, Value
With our old system, an admission visit took several hours. In the first week of using MatrixCare...
Login or Create an Account to see details.
Value
MatrixCare Hospice is not a cheap platform, but the dollars that we spend with the vendor are worth...
Login or Create an Account to see details.
Relationship
With MatrixCare’s support team, we send things in, but then we don't hear back for a while. They...
Login or Create an Account to see details.
Product
We love MatrixCare EHR; users think it is amazing, and the clinicians love it for charting. It is...
Login or Create an Account to see details.
Culture, Value
We don't integrate MatrixCare Hospice with too many things because there is always a cost associated...
Login or Create an Account to see details.
Relationship, Product
MatrixCare has good intentions, but there are some tough things that we run into. For example, the...
Login or Create an Account to see details.
Operations
MatrixCare’s training is amazing. We have had the most phenomenal trainers when we have needed them...
Login or Create an Account to see details.
Product
MatrixCare Hospice was amazing up until last year when the vendor did a huge migration to a new...
Login or Create an Account to see details.
Product
After MatrixCare switched to a new database, we had issues charting on iPads. When providers go to...
Login or Create an Account to see details.
Product
I would love to see more reports that work with quality data outcomes. The analytics need to be more...
Login or Create an Account to see details.
Value
My biggest frustration with MatrixCare is feeling nickel-and-dimed. It just seems like we are...
Login or Create an Account to see details.
Loyalty, Value
I don't think we are the best users of the MatrixCare system. MatrixCare has some responsibility for...
Login or Create an Account to see details.
Relationship
I have been pretty pleased with MatrixCare’s support when I call with questions and issues. The...
Login or Create an Account to see details.
Operations
The initial training was overkill and very time-consuming, and there has been no ongoing training.
Login or Create an Account to see details.
Relationship
The support is lacking. MatrixCare grew too fast, and they do not have educated support people until...
Login or Create an Account to see details.
Culture, Value
The vendor wanted to raise my rates significantly this year. I was told recently that our tablets...
Login or Create an Account to see details.
Loyalty, Value
I am not thrilled with MatrixCare right now at all, but we did interview other options prior to...
Login or Create an Account to see details.
Product
MatrixCare Hospice is complex. We can't seem to figure out why it goes through so many different...
Login or Create an Account to see details.
Product
There are some things that we really like about MatrixCare Hospice. The nurses seem to get it and...
Login or Create an Account to see details.
Operations
The back end of MatrixCare Hospice is very complicated, and nobody at MatrixCare knows the whole...
Login or Create an Account to see details.
Value
One of my biggest complaints with MatrixCare is that they make cafeteria plans where there is this...
Login or Create an Account to see details.
Operations
Our initial trainer from MatrixCare was very contradictory and went back and forth with us. We never...
Login or Create an Account to see details.
Relationship
We don't really interact with MatrixCare's executives. When we first started with MatrixCare, there...
Login or Create an Account to see details.
Loyalty, Product
With MatrixCare Hospice, it would be nice if we could turn off all the home-based things and just...
Login or Create an Account to see details.
Relationship
MatrixCare has gotten better at keeping their promises. They have beefed up their customer success...
Login or Create an Account to see details.
Operations
I would not purchase MatrixCare Hospice again. The training was very poor. It was all remote, and we...
Login or Create an Account to see details.
Operations, Product, Value
The QA on MatrixCare Hospice is horrible. In our old system, if I had a nurse who was brand new, I...
Login or Create an Account to see details.
Operations
MatrixCare's implementation services are horrible. When there is an upgrade, it just happens. There...
Login or Create an Account to see details.
Relationship
MatrixCare's support is good. MatrixCare does pretty well with keeping all their promises. When I...
Login or Create an Account to see details.
Operations
MatrixCare does very well in terms of supporting our integration goals. They have a lot of reports....
Login or Create an Account to see details.
Loyalty, Value
There are some little issues with the quality of MatrixCare Hospice. With the last update that...
Login or Create an Account to see details.
Relationship
The MatrixCare customer support is absolutely top-notch. We like the access to the support system on...
Login or Create an Account to see details.
Product, Value
MatrixCare Hospice is compliance based. MatrixCare is compliance driven, and we have to have that to...
Login or Create an Account to see details.
Product
I like the integration between MatrixCare Hospice and our pharmacy solution. I like the ease the...
Login or Create an Account to see details.
Loyalty
In MatrixCare Hospice, I would like to see a treatment administration record and then a different...
Login or Create an Account to see details.
Product
We have several little systems that connect to the MatrixCare Hospice solution, but I wouldn't say...
Login or Create an Account to see details.
Loyalty
One of the things I looked at right away on MatrixCare Hospice was how the aid documentation works...
Login or Create an Account to see details.
Loyalty, Product
MatrixCare is a little weaker in hospice than in home health clinically and with documentation....
Login or Create an Account to see details.
Relationship
MatrixCare has developed a support chatbot that is supposed to help us. And when we have an urgent...
Login or Create an Account to see details.
Loyalty, Relationship
We have been working with MatrixCare for a few years. They are a good company to work with. I think...
Login or Create an Account to see details.
Relationship, Product
The recent clinical application update MatrixCare put out required a lot of hotfixes. They maybe...
Login or Create an Account to see details.
Product, Value
Give the product's cost and the functionality it has, we would buy it again. The clinicians say it...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
MatrixCare makes a lot of promises, but sometimes the delivery of and execution on those promises is...
Login or Create an Account to see details.
Relationship
MatrixCare's support is good but not stellar. There are some enhancements that would make the...
Login or Create an Account to see details.
Value
MatrixCare Hospice costs quite a bit. That is challenging given the type of organization we are. We...
Login or Create an Account to see details.
Culture, Operations
With implementation, what MatrixCare could do a little better is really understand what all the...
Login or Create an Account to see details.
Relationship
With MatrixCare, I can get a live person on the phone well over 90% of the time. That is really...
Login or Create an Account to see details.
Operations
What MatrixCare does really well with implementation is they come in strong with good training...
Login or Create an Account to see details.
Relationship, Product
MatrixCare's hospice product is excellent. The support is excellent for the hospice clinical product....
Login or Create an Account to see details.
Relationship, Product
Support can be spotty for billing or integrations. The integration we have for messaging is not...
Login or Create an Account to see details.
Loyalty, Relationship
I love MatrixCare's web support. I love the live chat feature. I have never had any problem with...
Login or Create an Account to see details.
Product
I have recommended MatrixCare Hospice. If someone were thinking about implementing MatrixCare...
Login or Create an Account to see details.
Product
I like that MatrixCare Hospice keeps us compliant in a lot of areas. I love the e-fax of orders. I...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I think the upgrades of MatrixCare Hospice are good. I love that we can submit an idea and vote on...
Login or Create an Account to see details.
Product
MatrixCare Hospice doesn't meet bereavement very well. Bereavement is something that is hard to work...
Login or Create an Account to see details.
Value
MatrixCare has everything piecemealed out. We have our basic product, and then if we want...
Login or Create an Account to see details.
Relationship
MatrixCare is always available, and they are very responsive. If they don't know the answer, they...
Login or Create an Account to see details.
Operations
I would tell someone thinking about implementing MatrixCare Hospice to make sure that the vendor’s...
Login or Create an Account to see details.
Loyalty
We considered moving away from MatrixCare Hospice because the cost is high, and we wanted to see...
Login or Create an Account to see details.
Loyalty, Value
We ended up staying with MatrixCare because even though the cost was high, other solutions didn’t...
Login or Create an Account to see details.
Operations
There was a situation where there was an upgrade for MatrixCare Hospice, and it ended up messing up...
Login or Create an Account to see details.
Value
One area that MatrixCare is falling short in is cost. We have had to try to do a few workarounds...
Login or Create an Account to see details.
Operations, Product
Our processes were not ready for us to fully use the system as designed. That issue was more on our...
Login or Create an Account to see details.
Loyalty, Product, Value
The vendor is always offering new integrations and new features. I know that they have been working...
Login or Create an Account to see details.
Operations
The vendor warned us that we weren't giving them enough time to teach us. I wish the vendor had been...
Login or Create an Account to see details.
Relationship
The vendor's chat feature is always really easy to use. Our nurses can call and talk to a live...
Login or Create an Account to see details.
Relationship, Operations
The vendor sends out weekly emails where they will talk about any upcoming regulatory changes. If...
Login or Create an Account to see details.
Culture, Value
The vendor offers additional benefits, but those are often an extra charge. The vendor's baseline...
Login or Create an Account to see details.
Product
Our needs aren't being met by the solution in the hospice IDT area. The system isn't as user...
Login or Create an Account to see details.
Operations
We implemented the system during the COVID-19 pandemic. The vendor went from coming to see us in...
Login or Create an Account to see details.
Operations
The vendor was extremely helpful during our initial implementation, and every upgrade we have done...
Login or Create an Account to see details.
Relationship, Product
MatrixCare does their best when new things come up through the pipeline with CMS or Medicare,...
Login or Create an Account to see details.
Relationship
MatrixCare does have good chat and email support, but it is not always as immediate as we need it to...
Login or Create an Account to see details.
Operations, Value
When we first log into MatrixCare Hospice, there is a banner or alert when MatrixCare does upgrades....
Login or Create an Account to see details.
Loyalty, Product
The only reason we stay with MatrixCare Hospice is that clinicians love it, and it is easy and user...
Login or Create an Account to see details.
Product
I would recommend MatrixCare Hospice. At the end of the day, it is a good product for clinicians who...
Login or Create an Account to see details.
Operations
When we started out, we were a brand-new hospice starting from scratch and knew nothing about...
Login or Create an Account to see details.
Value
There are things that MatrixCare could definitely improve upon. The biggest challenge is probably...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The biggest thing I see is that MatrixCare is becoming more and more proactive when it comes to...
Login or Create an Account to see details.
Relationship, Product
If we need help, we can go into the modules and do things on our own. But in regards to being able...
Login or Create an Account to see details.
Operations, Product
The vendor's implementations have been flawless. The strengths of the product are its inclusiveness...
Login or Create an Account to see details.
Culture, Value
I wouldn't say the vendor avoids charging us for things. They have a lot of add-ons, like faxing and...
Login or Create an Account to see details.
Relationship, Operations
I haven't really had to escalate anything that far, but I think that I could if I had to. MatrixCare...
Login or Create an Account to see details.
Relationship, Operations
Initially, when we first implemented MatrixCare Hospice, it was pretty robust. I understand that the...
Login or Create an Account to see details.
Operations
MatrixCare was so organized during the implementation. We had a timeline. I knew exactly what to...
Login or Create an Account to see details.
Relationship
We are a small agency, and we only use the basic version of MatrixCare Hospice, so we do not have a...
Login or Create an Account to see details.
Product
We don't have issues. MatrixCare's system is not perfect by any means. However, if it is down,...
Login or Create an Account to see details.
Operations, Product
A lot of the time, MatrixCare's upgrades aren't functional at first. Or the vendor implements...
Login or Create an Account to see details.
Product
I would like to see MatrixCare come up with their own ePrescribing software. That would solve a lot...
Login or Create an Account to see details.
Relationship
If MatrixCare’s support people ever tell us that they are sending stuff to tier-two help, we never...
Login or Create an Account to see details.
Relationship, Operations
Our point of contact from MatrixCare has been really good. The person we have now is very receptive,...
Login or Create an Account to see details.
Operations
We were very dissatisfied with the implementation of MatrixCare's system. We basically taught...
Login or Create an Account to see details.
Product
MatrixCare's system works. It gets the job done for what we need. We wish it were a bit shorter in...
Login or Create an Account to see details.
Operations
The initial training was excellent. The ongoing training is just learning tracks, but it has...
Login or Create an Account to see details.
Product
MatrixCare cannot put our own templates into the system, whereas I think some other EHRs allow us to...
Login or Create an Account to see details.
Product
Our hospice is very satisfied with MatrixCare Hospice. I think everything flows really well in terms...
Login or Create an Account to see details.
Product
Our biggest pain point in MatrixCare Hospice is having a compliant visit note and alerts. There is a...
Login or Create an Account to see details.
Operations, Product
We have had to do a lot of workarounds to get the system to be compliant and pass the surveys and...
Login or Create an Account to see details.
Loyalty, Relationship
MatrixCare tells us to put our ideas on an idea board, and then the ideas will get on their road...
Login or Create an Account to see details.
Loyalty, Product
MatrixCare has limited interoperability with other platforms. We do the whole continuum of home...
Login or Create an Account to see details.
Relationship
MatrixCare resolves some issues quickly. They are responsive. We can get ahold of them, and they are...
Login or Create an Account to see details.
Product
We really struggled with transferring patients from one program to another, and MatrixCare revised...
Login or Create an Account to see details.
Operations
One thing we implemented most recently from MatrixCare was the interdisciplinary group meetings. We...
Login or Create an Account to see details.
Relationship
MatrixCare pretty much takes care of everything we need to operate efficiently. One of their...
Login or Create an Account to see details.
Value
MatrixCare is good at not nickel-and-diming us. A lot of the new updates and things are included in...
Login or Create an Account to see details.
Relationship, Operations
MatrixCare really goes above and beyond to stay on top of the regulations and changes in the payer...
Login or Create an Account to see details.
Product
We absolutely love MatrixCare. We love that MatrixCare Hospice is app based, so we don't have to...
Login or Create an Account to see details.
Operations
In our initial training with MatrixCare years ago, the first trainer didn't seem trained or...
Login or Create an Account to see details.
Relationship, Product
I have one integration issue with a third-party vendor and MatrixCare, and each vendor says it is...
Login or Create an Account to see details.
Relationship
MatrixCare’s support people are excellent. And they are fast. If I need them, they immediately...
Login or Create an Account to see details.
Product
MatrixCare Hospice is very user friendly. It is intuitive. There are a lot of safety nets built...
Login or Create an Account to see details.
Relationship
Sometimes MatrixCare’s support people come to the table and say that they fixed our problem, but...
Login or Create an Account to see details.
Product
We have a lower hospice census, so for billing, MatrixCare Hospice is not quite as complex as the...
Login or Create an Account to see details.
Culture, Value
MatrixCare does a good job of not nickel-and-diming us, but I would like to revisit and better...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MatrixCare is always automating things and trying to take away clicks, and they always meet every...
Login or Create an Account to see details.
Operations
It would have been nice to have an in-person go-live and in-person training for the size of the...
Login or Create an Account to see details.
Loyalty, Product
Our providers would like MatrixCare Hospice to have communication back to the office instead of...
Login or Create an Account to see details.
Product
I like the clinical iPad that is set up with MatrixCare. It is easy for the clinicians to use in the...
Login or Create an Account to see details.
Relationship, Product
MatrixCare is getting better at alerting us to things. They are making improvements, but they are...
Login or Create an Account to see details.
Relationship
I have pretty good luck with MatrixCare’s support. I appreciate the texts that come if something is...
Login or Create an Account to see details.
Product
The reliability of MatrixCare Hospice is good. We went from having our own servers to being cloud...
Login or Create an Account to see details.
Product
We have probably weeded out all the major functionalities of MatrixCare Hospice, but there are...
Login or Create an Account to see details.
Product
We see things on the information page every time we open MatrixCare's system to log on and do work,...
Login or Create an Account to see details.
Loyalty
We are wondering whether there is a piece or extra component we need that we aren't using, but we...
Login or Create an Account to see details.
Product
There are little pieces we would like to tweak and see in MatrixCare Hospice. I don't know whether...
Login or Create an Account to see details.
Culture, Operations
We had a lot of issues where the person trying to sell us the program initially did not connect us...
Login or Create an Account to see details.
Loyalty, Operations
If it were up to me to decide, I would purchase MatrixCare Hospice again, but I might choose a...
Login or Create an Account to see details.
Relationship
We haven’t had any problems with MatrixCare keeping promises. When we have had to reach out, they...
Login or Create an Account to see details.
Relationship
MatrixCare’s support is prompt, and I haven't heard anything necessarily bad about them other than...
Login or Create an Account to see details.
Relationship
Once MatrixCare commits to something, they do get it done. That has overall not been an issue....
Login or Create an Account to see details.
Loyalty, Relationship
Interestingly, we were one of the first agencies in our state to switch to this vendor. Since then,...
Login or Create an Account to see details.
Operations, Product
MatrixCare Hospice is a very compliant EMR; it is just too cumbersome, and it lacks in efficiency....
Login or Create an Account to see details.
Operations, Product
MatrixCare really needs to scale down the solution and stick to the point. It is too big. The users...
Login or Create an Account to see details.
Product
MatrixCare made a big change that was incredibly upsetting. We have to have a verbal certification...
Login or Create an Account to see details.
Relationship
MatrixCare does have a support team we can call, but sometimes they don’t even know what they are...
Login or Create an Account to see details.
Culture, Value
We are being nickel-and-dimed on MatrixCare Hospice. We also use the vendor for billing. We have had...
Login or Create an Account to see details.
Relationship
MatrixCare is proactive as far as regulatory changes go; they do have a team who works on that. But...
Login or Create an Account to see details.
Product
The front office side is a bit more difficult to navigate. I wish scheduling were more on the...
Login or Create an Account to see details.
Operations
We had a bit of a rough training to start. It got better, and we switched trainers, but it just...
Login or Create an Account to see details.
Product
There are quite a few things that the vendor could improve on. Several of us in the industry have...
Login or Create an Account to see details.
Relationship
We haven't had any issues. And MatrixCare has handled the small ones that we have had right away. I...
Login or Create an Account to see details.
Loyalty, Relationship, Value
We have seen improvements in our time management, our medication management, and things that we were...
Login or Create an Account to see details.
Value
It would be helpful for other organizations to know just the overall startup cost because we had to...
Login or Create an Account to see details.
Loyalty
I love MatrixCare. I used their system at a different agency before I came here. Back then, the...
Login or Create an Account to see details.
Operations
The implementation of MatrixCare Hospice years ago wasn't great. It didn’t feel like the person who...
Login or Create an Account to see details.
Product
MatrixCare Hospice is easy and pretty intuitive. It doesn't take a lot of hand holding to get the...
Login or Create an Account to see details.
Relationship
I'm not thrilled with MatrixCare’s support, although they do try really hard and are getting better....
Login or Create an Account to see details.
Loyalty, Product
I like MatrixCare and find it user friendly overall. Our clinical staff members frequently complain...
Login or Create an Account to see details.
Relationship, Product
We have had glitches here and there when the vendor makes updates to MatrixCare Hospice. We think we...
Login or Create an Account to see details.
Operations, Value
When we first started using the solution, there was a test site we could use in MatrixCare Hospice...
Login or Create an Account to see details.
Operations
Our initial training from MatrixCare was not very good at all. I have had to learn everything myself...
Login or Create an Account to see details.
Relationship
MatrixCare is pretty good if they are having an issue on their side. Most of the time they can...
Login or Create an Account to see details.
Relationship, Product
We have had problems in the last several months with our data in MatrixCare Hospice that is supposed...
Login or Create an Account to see details.
Operations, Value
MatrixCare wants to charge me for training on things that I'm already paying for, and I'm unhappy...
Login or Create an Account to see details.
Relationship
I have recommended MatrixCare to several others in our region. I have been happy with MatrixCare....
Login or Create an Account to see details.
Loyalty, Operations
I'm so glad that we moved to MatrixCare. Their system is fantastic. When we had an implementation,...
Login or Create an Account to see details.
Product
The system's scheduling piece isn't great. That is the only thing about it that would make us...
Login or Create an Account to see details.
Value
With MatrixCare's payment model, it seems like there have been some pieces of the program that the...
Login or Create an Account to see details.
Relationship
MatrixCare is wonderful to work with. The things that make them stand out are the ways they interact...
Login or Create an Account to see details.
Loyalty, Relationship
MatrixCare's support team has come a long way. Those team members have made improvements, and now,...
Login or Create an Account to see details.
Product
We thought our clinicians would be able to do all their duties on iPads, but they cannot. We had to...
Login or Create an Account to see details.
Product
Rather than being locked into an app, I wish providers could access the clinical aspects of the...
Login or Create an Account to see details.
Loyalty, Value
In general, there is not a single EMR that I have come across that hits every single mark that I...
Login or Create an Account to see details.
Operations
The MatrixCare Hospice upgrades pretty much just happen, so there is not really an implementation...
Login or Create an Account to see details.
Loyalty, Relationship
MatrixCare is working on a lot of things, including being more proactive, but it has been a while...
Login or Create an Account to see details.
Relationship
The people that I work with at MatrixCare definitely can look into things or move things up. In the...
Login or Create an Account to see details.
Relationship, Product
There are some issues with MatrixCare Link; there are a couple of sides to the app; one is texting,...
Login or Create an Account to see details.
Loyalty, Relationship
MatrixCare is pretty innovative; they are looking into new partnerships with other companies that...
Login or Create an Account to see details.
Value
There are a lot of new add-on items from MatrixCare, and those end up being an add-on charge.
Login or Create an Account to see details.
Operations, Product
MatrixCare Hospice is very intuitive, and most of it is pretty easy to use. When we go through the...
Login or Create an Account to see details.
Loyalty, Product
We would like MatrixCare to improve the scheduling and patient engagement sides. One of our big...
Login or Create an Account to see details.
Loyalty
We are possibly moving away from MatrixCare for palliative care because we are at that threshold...
Login or Create an Account to see details.
Relationship
MatrixCare needs to do more with customer service. Any support team members that are tier two and...
Login or Create an Account to see details.
Product, Value
Overall, MatrixCare Hospice is the easiest hospice solution I have ever seen. All the safeguards...
Login or Create an Account to see details.
Loyalty, Value
We also use another vendor to bill for hospice. We are considering using MatrixCare for our...
Login or Create an Account to see details.
​
Featured Report
Preferences