MatrixCare Hospice Commentary

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We’re planning on leaving MatrixCare in two years. We do not plan on staying with them. The most...

There's a lot of dual charting, and that makes things hard for the clinicians. There are some things...

When MatrixCare implements new things, there's not a lot of training. There aren't a lot of notifications....

MatrixCare Hospice still has some room before other people come in; it is still a really good...

MatrixCare has been really solid with support. There have been a couple of sticking points, but...

The very first training from MatrixCare was an absolute train wreck. It was so bad that we had to...

The support from MatrixCare has been really good. They usually answer my questions, and they are...

We just had a survey for our hospice area, and we had zero deficiencies, so MatrixCare Hospice is...

I asked MatrixCare a couple of years ago for additional training because there were certain things...

One feature that really stands out in MatrixCare Hospice is that they use BetterRX as their third...

There was a lack of transparency in our last contract with MatrixCare, so we had to go back and...

When we have issues, MatrixCare’s responses are mostly good. Sometimes it seems like the vendor's...

I don't see any of the charges for the solution, but I haven't heard any talk in the office about...

For training, MatrixCare does really well in that they have job descriptions. If someone is going in...

MatrixCare has a nice community board where we can ask questions, see what other people have posted,...

One thing that is frustrating is the connection between the back management side of things and the...

We used to have HIS data sets gathering information for Medicare, and now CMS changed it to HOPE....

While I know that there are some frustrations with MatrixCare Hospice, I don't know how those...

There are some good things and some bad things with MatrixCare Hospice. I don't have a lot of things...

MatrixCare's people seem to do their best to get us where we need to be. That's at least my...

MatrixCare Hospice is pretty easy to use. There aren't a lot of bells and whistles, but the system...

I want some predictive analytics about the end of life in MatrixCare Hospice.

Overall, MatrixCare's products are good. So long as MatrixCare keeps up the quality of the product,...

If other providers are interested in MatrixCare Hospice, I'd tell them that the vendor is technology...

Regarding support, some of the responsiveness to the more general how-to questions could be better....

MatrixCare's charges are usually pretty straightforward. It'd always be great for the system to be...

Customer service is a big thing for me when it comes to areas where MatrixCare is falling short. We...

MatrixCare's training program was very good. Then we were struggling. We couldn't get ahold of the...

MatrixCare kept saying they could do things in order to try to keep us from going somewhere else....

Someone at our organization is still waiting for an answer to a question that they submitted to...

Certain aspects of MatrixCare Hospice are fine, but it falls short in some areas, like the...

I use MatrixCare as a billing agent. My contact is phenomenal. They are very helpful. But when we...

MatrixCare has been great to work with. We have a customer service manager, who pulls in the right...

The time it takes MatrixCare to deliver new capabilities is an issue. MatrixCare might have a vision...

The ability to help us maintain compliance is the biggest strength of MatrixCare Hospice. It's huge...

MatrixCare's team is really nice. We've asked for a couple of things, and MatrixCare is working with...

MatrixCare is working on the stuff I've asked for. I'd like to see some integration work more...

I don't have any complaints about my ability to get my money's worth with the system. I have...

There are struggles on the billing side. The system is very manual, and there are a lot of...

Overall, our end users are fairly satisfied with most of MatrixCare Hospice. The end-user piece is...

If we had to buy a system today, MatrixCare Hospice would not be our choice. We're shopping. At the...

With MatrixCare support, we sometimes get an answer right away, but other times, we don’t. I feel...

There are a couple of processes that are hard with MatrixCare Hospice. One of those is the...

MatrixCare Hospice is an upgrade from our old system, but we have had some small issues with it. But...

MatrixCare has a great customer portal that has all their training videos. The portal is very well...

MatrixCare is very well integrated. They have a good vendor marketplace with a lot of people who are...

MatrixCare has great customer service. I appreciate the engagement that I get from my account...

We are extremely large and have business lines across the board, but MatrixCare doesn't have a...

There is a certain thing that I have been asking for for many years. We would think that the vendor...

I don’t think we will ever get a certain MatrixCare issue fixed. When we went live with a Forcura...

I would tell someone thinking about going with MatrixCare that if they are going to use MatrixCare's...

We go to MatrixCare’s yearly conference and see the things that are coming down the road, and there...

MatrixCare does escalate things. They tell us when they are escalating things, and maybe some things...

We recently implemented the AI MatrixCare Voice piece. The speech-to-text offering before was...

MatrixCare was way ahead of the game with the new HOPE documentation that replaced the Hospice Item...

I don't know of an EMR in our market that does a great job with the inpatient hospice side, but I...

MatrixCare did a great job with the HOPE regulations, and they were very proactive. MatrixCare did a...

MatrixCare Hospice is a well-rounded product with excellent training and onboarding for new...

Nurses, social workers, and chaplains often mention challenges navigating MatrixCare Hospice,...

We recently completed the HOPE implementation, which was a major milestone. From my experience...

With MatrixCare, we don’t always get our questions answered promptly.

We have had to develop workarounds for case management in the system. We have to use Excel...

MatrixCare has been submitting broken things that don't work well out of the box, and then the...

MatrixCare has a university-type approach to training, but it is difficult for us to navigate that...

MatrixCare has been forced by regulatory changes to deliver new technology, and some of that...

MatrixCare's app for clinicians in the field is effective, and it seems to work well. The vendor has...

The thing that I appreciate the most about MatrixCare is how they stay up-to-date with regulatory...

MatrixCare Hospice is pretty user friendly. I really like how easy it is to get data in the system....

MatrixCare definitely tries to keep us compliant. They meet all the compliance standards, and they...

MatrixCare does a really good job with customer support. The vendor has both web-based and...

We are able to bill out of MatrixCare Hospice with no problem. That is not the case with our other...

MatrixCare is based in the US, so we can typically get in contact with someone quickly when we call...

I would definitely recommend MatrixCare. We have a customer success manager, and if we are having...

MatrixCare Hospice has some smart logic, but what is harder for our staff members is that if they...

MatrixCare definitely follows through with what they tell us. They offer new products, and there are...

MatrixCare's customer support is only available on business days. However, I would recommend...

We had great support during our implementation and onboarding process from our project manager and...

The bereavement and volunteer program components weren’t super functional in MatrixCare Hospice, and...

Sometimes, MatrixCare’s delivery of their promises takes a little longer than I would like, but if...

MatrixCare has improved their training, and they have some good people on their team. Our CSM is...

Some of MatrixCare's gaps have been with their innovation. The vendor is working on some of their AI...

We would like MatrixCare to work on the enhancements for mapping out a schedule for clinicians. The...

MatrixCare's biggest strength is its ease of use for clinicians, simplified care plans, and...

MatrixCare is pretty proactive. Their executive involvement has been pretty good.

If somebody were thinking about going with MatrixCare Hospice, I would talk to them quite a bit...

With the implementation of the solution, MatrixCare limited us to a certain time frame. I feel like...

When we need support, it is limited, and MatrixCare wants to charge us for additional support. I...

MatrixCare does have some good integrations. But we keep looking for improved communication between...

I have access to various levels at MatrixCare. I can go to different people to ask what is going on...

The biggest place where MatrixCare fell short was when we went live, their scheduling module really...

MatrixCare’s support needs a lot of help. When we put a ticket in, we have no clue what the support...

A lot of the data in our analytics program is inaccurate because it didn't flow over correctly from...

MatrixCare is pretty good at alerting us if there is a problem with the system.

The order in which different things were taught to the superusers by MatrixCare didn't make sense...

I am very frustrated with MatrixCare's IT support. MatrixCare wants to charge us for a higher-end IT...

MatrixCare pushes updates out all the time, but it is really hard for us to stay on top of things....

MatrixCare mostly keeps their promises. There have been a few bumps in the road here and there, but...

MatrixCare’s initial implementation was not super. Our lead person was probably just not as...

MatrixCare is doing very well at delivering new technology. However, I think there are some other...