MatrixCare Hospice Commentary
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Paul Hess
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User Commentary

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VP/Other Executive

Relationship

The product is good, but the customer service is not. We have regular meetings with the vendor, and...

Jan 2024
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VP/Other Executive

Operations

The product implementation was rough. Different people were telling us different things. There...

Jan 2024
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COO

Relationship

We haven't had any issues with MatrixCare's system. If we do have issues, their support team is very...

Dec 2023
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COO

Product

I would like to see MatrixCare’s job aids be more easily available.

Dec 2023
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VP/Other Executive

Operations

Even in the beginning, we didn't really receive training from MatrixCare. We had a few trainers quit...

Nov 2023
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VP/Other Executive

Operations

MatrixCare Hospice isn't solely hospice generated. It is a home health solution too. That means that...

Nov 2023
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VP/Other Executive

Relationship

We don't get a lot of responses from MatrixCare. Sometimes, we don't get responses from them at all....

Nov 2023
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VP/Other Executive

Loyalty, Product

The MatrixCare system is functional, and it works as most systems do, but there is a lot of...

Nov 2023
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VP/Other Executive

Relationship

I don't feel like MatrixCare really reaches out to us. We are supposed to read updates on our own....

Nov 2023
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VP/Other Executive

Relationship

Things started out well with MatrixCare, but after we bought their extra Training Assurance Plus...

Nov 2023
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VP/Other Executive

Relationship

MatrixCare works with our billing company really well, and that has been beneficial. But we had a...

Nov 2023
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VP/Other Executive

Operations, Product

When we have a person get discharged out of nowhere, there is no option for that in the MatrixCare...

Nov 2023
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VP/Other Executive

Operations

The training for MatrixCare Hospice needs to be geared toward the users and not advanced individuals...

Oct 2023
||
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VP/Other Executive

Product

Our providers love the ease of use and speed of MatrixCare Hospice, but the accuracy of the...

Oct 2023
||
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CEO/President

Relationship

We have no problems getting any issues resolved, but sometimes things take an additional reach out...

Oct 2023
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CEO/President

Relationship, Value

In the market, people will find more expensive and cheaper products. If people are looking for a...

Oct 2023
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CEO/President

Loyalty

Based on the size of our agency, I'm fully convinced that MatrixCare Hospice will do way more than...

Oct 2023
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CEO/President

Loyalty

For those that specialize in the product that are in it on a regular basis, the product is extremely...

Oct 2023
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VP/Other Executive

Relationship

When there are day-to-day functionality problems or issues, MatrixCare is responsive to our tech...

Oct 2023
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CEO/President

Operations

With regard to training, for months, we were scheduled for a variety of weekly and biweekly...

Oct 2023
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CEO/President

Value

I'm really pleased with MatrixCare, but given that I could have gone for a cheaper product, I...

Oct 2023
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CEO/President

Relationship

We were initially assigned a coordinator, and we have had both a clinical and an operational mentor....

Oct 2023
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VP/Other Executive

Product

On the back-office side in the MatrixCare system, we can change assignments of clinicians and CNAs;...

Oct 2023
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VP/Other Executive

Operations, Product

From my training and from what I can tell about everybody else's experience, the training was very...

Oct 2023
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VP/Other Executive

Operations

MatrixCare is, of course, very good about having training guides. But like anything else, using...

Oct 2023
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VP/Other Executive

Product, Value

The functionality of the MatrixCare system in terms of how we can handle actual clinical documents...

Oct 2023
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VP/Other Executive

Culture, Value

It felt like MatrixCare started out charging for every little thing, but I wouldn't say they charge...

Oct 2023
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Director

Product

The reports from MatrixCare Hospice are pretty good. There is also an analytics dashboard that is...

Oct 2023
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Director

Operations, Product

What I like about MatrixCare Hospice is that everyone can go into the system, look for job aids, and...

Oct 2023
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Director

Relationship

I love the live chat feature in MatrixCare Hospice. We can always get someone on live chat, and they...

Oct 2023
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Director

Product

MatrixCare Hospice is a good product. It is sufficient. It works, does good billing, and is great...

Oct 2023
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Director

Operations

MatrixCare was good at the initial implementation. They did a lot of hands-on work and gave us a...

Oct 2023
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VP/Other Executive

Product

MatrixCare Hospice does most things pretty well. There are just a few things that it lacks. We do a...

Oct 2023
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VP/Other Executive

Operations

It would be nice to assign people to modules for training during the implementation so that we don't...

Oct 2023
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VP/Other Executive

Value

MatrixCare does a good deal of things for us, but the price keeps going up each year, and they...

Oct 2023
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Director

Loyalty, Relationship, Product

MatrixCare Hospice does a pretty good job of meeting our needs, and MatrixCare keeps their promises....

Oct 2023
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Director

Loyalty

I don't know of anything out there that is better than MatrixCare Hospice, but I probably wouldn't...

Oct 2023
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Director

Operations

MatrixCare's training doesn't seem like it is done. MatrixCare will train us on things, and we won't...

Oct 2023
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Director

Relationship

A lot of the time, we will report something to MatrixCare's support, and they will take a while to...

Oct 2023
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Manager

Product

I think MatrixCare delivers new technology, but they secure things with duct tape and chicken wire....

Oct 2023
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Manager

Loyalty, Value

I hope that MatrixCare focuses on making the system more user friendly. Instead of buying new...

Oct 2023
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Manager

Product

Generally speaking, MatrixCare Hospice is great, but we are hindered by the inability to automate...

Oct 2023
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Manager

Product

MatrixCare Hospice is known for being very difficult to integrate with. We tried to integrate...

Oct 2023
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Manager

Operations

The training was really bad. We were on calls for hours every day. When I asked for a bit more...

Oct 2023
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Manager

Relationship

MatrixCare Hospice is fairly intuitive when used by a CNA or nurse. And MatrixCare has improved...

Oct 2023
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VP/Other Executive

Product

The quality assessments from the reports available in the MatrixCare solution are all good, and I...

Oct 2023
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VP/Other Executive

Loyalty, Value

When we moved from our old system to MatrixCare Hospice, the difference was night and day....

Oct 2023
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VP/Other Executive

Loyalty, Product

There are a lot of glitches in the MatrixCare hospice solution. Some days, the product does not work...

Oct 2023
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VP/Other Executive

Relationship

We have had issues with communication with MatrixCare. I have very little contact with the vendor's...

Oct 2023
||
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VP/Other Executive

Loyalty, Operations, Value

MatrixCare Hospice was very easy to use once we figured out what we were doing. We now have a lot...

Oct 2023
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VP/Other Executive

Operations

The only issue we had with MatrixCare during our implementation was with our point person from...

Oct 2023
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VP/Other Executive

Product

The MatrixCare solution is a very easy EMR to use. The documentation process in the solution is easy...

Oct 2023
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VP/Other Executive

Operations

Our experience training new users on the MatrixCare solution has not been good. There used to be...

Oct 2023
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CFO

Product

We have been through a lot of systems, and I would say MatrixCare Hospice is the best system that we...

Oct 2023
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CFO

Operations, Product

Ease of use is a bit different for everybody. I don't know that a lot of the navigation in the...

Oct 2023
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CFO

Culture, Operations

Early on, there were a few things that MatrixCare told us would be ready to go by the time we went...

Oct 2023
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Director

Relationship

We may talk to some of the higher-ups, and then three weeks later, we might get an email. It takes a...

Oct 2023
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Director

Product

The system is functional but maybe not as functional for hospice. We had a problem with the...

Oct 2023
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Director

Product

The system has everything I need for my hospice services. The reports and documentation are good.

Oct 2023
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Director

Loyalty, Value

Considering affordability and what we need, we would go with MatrixCare's product again. I have...

Oct 2023
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Director

Operations, Product

The system is super easy for me, but not everybody is quite as tech savvy with going back and forth...

Oct 2023
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Director

Product

There are things that would make the system a lot better, but it could be a lot worse too. It does...

Oct 2023
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Director

Relationship

The support team will answer me right away. I may not like the answer, but they tell me. They are...

Oct 2023
||
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Director

Relationship, Product

In terms of our ability to send and receive information from referral sources and things like that,...

Oct 2023
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Director

Relationship

MatrixCare hits their ongoing support out of the park, and their service has been proactive. When...

Oct 2023
||
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Director

Product

MatrixCare Hospice meets our full needs in the hospice care space. It is an advantage over what we...

Oct 2023
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Director

Loyalty, Product

The functionalities are very similar between MatrixCare Hospice and MatrixCare Home Health. When we...

Oct 2023
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Director

Culture

As far as I know, we have an annual subscription fee, but that is about it. There are some...

Oct 2023
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Director

Loyalty, Operations

MatrixCare's implementation services have been outstanding. Even though our old product was quite...

Oct 2023
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Director

Product

The issue I have with the MatrixCare solution is the care plan. If I have a long-term hospice...

Oct 2023
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Director

Operations

When I reached out to MatrixCare for training, they tried to tell me that I could buy a program for...

Oct 2023
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Nurse

Operations

The trainer that we initially had from MatrixCare was really not very good because they really...

Oct 2023
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Nurse

Relationship, Operations

Once we learned how to use MatrixCare Hospice, the ease of use was pretty decent. There are a few...

Oct 2023
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Director

Operations, Product, Value

We used a different software before, and the field staff's documentation process on tablets when...

Oct 2023
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(0)
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Director

Product

The integration with the EMR went well. The product has been integrated for a while. There still are...

Oct 2023
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Director

Loyalty, Relationship

We are currently looking at other vendors. We are on frequent phone calls with MatrixCare to try to...

Oct 2023
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Director

Relationship

MatrixCare tells us to go to their community tab and put in a recommendation. Other companies have...

Oct 2023
||
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Director

Value

MatrixCare charges for all training. If we can't get what we need from MatrixCare’s job aid, the...

Oct 2023
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Director

Relationship, Operations

None of MatrixCare’s upgrades have been in support of anything we need. To meet our needs with their...

Oct 2023
||
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Director

Product

MatrixCare Hospice is very simple. If we put in patient information for going to see a patient,...

Oct 2023
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Director

Loyalty, Product

MatrixCare’s wheelhouse is home health and not hospice. There are a lot of missing solutions in...

Oct 2023
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Director

Relationship, Value

We ask for certain things, and MatrixCare tells us we have tools we are not using and shows us how...

Oct 2023
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Director

Product

We have many concerns over MatrixCare’s permissions or privileges and how those are set up. We have...

Oct 2023
||
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Director

Culture, Relationship

We have had a lot of support issues with MatrixCare, and I guess those are probably common...

Oct 2023
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Director

Loyalty, Product

MatrixCare’s integrations are like the cursed gift, the monkey’s paw. MatrixCare always promises the...

Oct 2023
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Manager

Relationship

We enjoy MatrixCare’s customer service. They have a chat option, an email option, and a phone...

Oct 2023
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Manager

Relationship

When we have issues, the staff at MatrixCare hasn’t always been knowledgeable about what is...

Oct 2023
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Nurse

Relationship, Operations

I really like the system; we have had a really positive experience. MatrixCare was very helpful with...

Oct 2023
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Nurse

Product, Value

It has been a while since I have used anything else, but MatrixCare Hospice is 200% better than the...

Oct 2023
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Product, Value

When I discharge a patient, I can't fully discharge them from my system. I can no longer do the...

Oct 2023
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Relationship

When we started, the vendor wanted us to take our concerns and problems through Cerner first....

Oct 2023
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Relationship, Product

There are a couple of things I would like the vendor to do. I want them to import my labs...

Oct 2023
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Product

MatrixCare has easy software, the format of it flows well, and it is intuitive. We can't send a note...

Oct 2023
||
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Operations

The product implementation was great. The vendor did a lot of the back-end setup, and when they...

Oct 2023
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Manager

Product

We use the product for CCD creation, and then we manually upload visit notes and medicine lists to...

Sep 2023
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Analyst/Coordinator

Relationship

MatrixCare Hospice is not perfect, but it is very good. And the vendor is responsive to the things...

Sep 2023
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Analyst/Coordinator

Product

We would like MatrixCare Hospice to integrate with our EMR or at least have some interoperability so...

Sep 2023
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Analyst/Coordinator

Product

The billing piece in MatrixCare Hospice is very complicated to use, train on, and figure out. It is...

Sep 2023
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Analyst/Coordinator

Relationship

We would like to see MatrixCare resolve our support issues more quickly. When we have issues, such...

Sep 2023
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Analyst/Coordinator

Product

A couple of things in MatrixCare Hospice need to be tweaked or changed because they are causing...

Aug 2023
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Analyst/Coordinator

Relationship

The HIS questions are not alerted well enough to the person filling out notes in MatrixCare Hospice....

Aug 2023
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Analyst/Coordinator

Relationship

The vendor’s support is usually very good, but every once in a while, we get somebody who spins us...

Aug 2023
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Analyst/Coordinator

Relationship

I get into the MatrixCare community a lot and look at the ideas that have been put in by other...

Aug 2023
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(0)
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Director

Product

My staff is asking for a recall button in MatrixCare Hospice. So if we see a patient daily for wound...

Aug 2023
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Director

Product

I like the ease of the notes in MatrixCare Hospice. They are pretty self-explanatory and easy to follow....

Aug 2023
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VP/Other Executive

Relationship

When we have an issue that needs to be addressed, it is not a priority in MatrixCare’s development...

Aug 2023
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VP/Other Executive

Product

MatrixCare Hospice is reliable and stable. We have done a lot of vetting of other EMRs, and despite...

Aug 2023
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VP/Other Executive

Culture, Value

We have a bundled package of services for a price, but it seems like every time we want to add to...

Aug 2023
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VP/Other Executive

Product

The process of getting an integration put together can sometimes be slow. If tweaks need to be made...

Aug 2023
||
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VP/Other Executive

Culture, Relationship

When we came on to service with MatrixCare, they were called Brightree, but then they got...

Aug 2023
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VP/Other Executive

Relationship

The MatrixCare customer support is a mixed bag. We have had ongoing tickets open for multiple years...

Aug 2023
||
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Nurse

Relationship

There are a few different ways that we can get support from MatrixCare. We can call, send an email,...

Aug 2023
||
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Nurse

Relationship, Product

We use iPads in the field, and MatrixCare does not support the use of a keyboard with the iPads....

Aug 2023
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Nurse

Loyalty, Product, Value

MatrixCare Hospice is very easy for users to learn intuitively. Our office staff is saving time with...

Aug 2023
||
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Nurse

Relationship

There is one person that I have worked with who has been really good and has helped us quite a bit....

Aug 2023
||
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Nurse

Relationship, Product

We started with MatrixCare Link as an add-on recently, and we are now having issues with the texting...

Aug 2023
||
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VP/Other Executive

Operations

The way the vendor's training modules are listed isn't very organized. There are some training...

Aug 2023
||
(0)
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VP/Other Executive

Operations

The vendor doesn't have a lot of depth when it comes to certain things. I think that a lot of users...

Aug 2023
||
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VP/Other Executive

Relationship, Operations

We recently added MatrixCare Link, and that has gone pretty well. The person who has worked with us...

Aug 2023
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VP/Other Executive

Value

If an organization is small and hasn't grown, then I think MatrixCare Hospice could be the right...

Aug 2023
||
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VP/Other Executive

Culture, Relationship

MatrixCare Hospice works the way the vendor says it is going to work. MatrixCare is aware of our...

Aug 2023
||
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Director

Relationship, Product

MatrixCare Hospice takes a long time to sync after we have tried to enter new information for end...

Aug 2023
||
(0)
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Director

Relationship

When we get a support person from MatrixCare on the phone, we may not get ahold of the right person...

Aug 2023
||
(0)
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Director

Relationship

The vendor is very involved when we reach out to them, and they will do follow up once they are...

Aug 2023
||
(0)
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Director

Product

MatrixCare's reporting system could be better. The number of reports we can run is limited.

Aug 2023
||
(0)
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Director

Value

MatrixCare Hospice comes with a lot of added costs. The vendor will say that they are adding a...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

The vendor struggles with keeping promises, but we attribute that to how much they have grown over...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are finding out that there are a lot of great things in MatrixCare's hospice solution. For...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

There are a lot of things that the MatrixCare solution is missing the mark with. For example, the...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

With our due diligence and everything we have done, I think we still would have continued with...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

I would tell others going with MatrixCare to ask more questions than they think they should and...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

We decided to go with the MatrixCare hospice solution because we could be more confident in the data...

Aug 2023
||
(0)
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COO

Operations

When we implemented the product, the training was multiple hours a day for what seemed like forever....

Aug 2023
||
(0)
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COO

Loyalty, Product

One of the things about the product that our clinicians have really enjoyed is how it interoperates...

Aug 2023
||
(0)
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COO

Operations

In terms of timelines and functionality, MatrixCare keeps their promises. However, there are some...

Aug 2023
||
(0)
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COO

Product

Overall, MatrixCare makes a very good product, but there are some little things that seem simple to...

Aug 2023
||
(0)
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Director

Operations

The vendor’s support following the training was pretty good. We called just to ask how to do certain...

Aug 2023
||
(0)
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Director

Product

The product doesn't have a lot of screens to navigate around. There are only three different places...

Aug 2023
||
(0)
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Director

Relationship

The vendor’s support people are responsive. I don't have to wait very long before they call me back...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

MatrixCare is always working with beta and focus groups to improve the product. The vendor always...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

MatrixCare sometimes releases more than one edition of notes for a release, and sometimes the second...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

MatrixCare’s support team is responsive. I can put tickets in, and I don't have to worry; I know...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Sometimes I don't understand why certain fields get excluded from the product’s reports. I have to...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture

MatrixCare does contracts with whatever our core product is, so our rates depend on what the core...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

MatrixCare keeps their product up to regulatory standards. For our type of organization, we always...

Aug 2023
||
(0)
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CEO/President

Product

I wouldn't say MatrixCare Hospice meets unique needs because I am sure other products can do the...

Jul 2023
||
(0)
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CEO/President

Operations

MatrixCare’s training quality is pretty good. However, lately when we call, if we are stuck on...

Jul 2023
||
(0)
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VP/Other Executive

Value

MatrixCare has other things that we can get, but we have to pay for signatures and other things....

Jul 2023
||
(0)
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VP/Other Executive

Product

The program itself is wonderful for the field staff, and they love it. It is a very easy program....

Jul 2023
||
(0)
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VP/Other Executive

Operations

When we first started with the implementation, MatrixCare did really well, but there was a lot. It...

Jul 2023
||
(0)
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VP/Other Executive

Culture, Loyalty

When HEALTHCAREfirst was bought out, we were not forced to switch to MatrixCare's solution, but we...

Jul 2023
||
(0)
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VP/Other Executive

Product

The vendor is constantly doing upgrades. We have to be on the current version of the product, or it...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty

We looked at multiple different vendors in our selection, and we would probably end up going with...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

MatrixCare has so many issues now. They grew too fast. Previously, I had a problem with a patient...

Jul 2023
||
(0)
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Manager

Relationship

MatrixCare is willing to partner with us to create solutions and different integration...

Jul 2023
||
(0)
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Manager

Product

Something we like about MatrixCare is that they have enabled us to use device management controls,...

Jul 2023
||
(0)
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Manager

Relationship

MatrixCare keeps on top of compliance and regulatory requirements, and they have frequent...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

MatrixCare is efficient with their upgrades. They have minimal downtime, and upgrades are pushed...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

Something MatrixCare can do to improve is offer a more comprehensive solution for all customers or a...

Jul 2023
||
(0)
 Thank you  Helpful

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CEO/President

Product

For a standalone location, the system is great. However, when it comes to interoperability, the...

Jun 2023
||
(0)
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CEO/President

Product

I have to do workarounds to run reports telling me how I am doing with certain payers that have...

Jun 2023
||
(0)
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CEO/President

Relationship

The support that we receive for MatrixCare Hospice has been a little better than the support we have...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

One of the product's strengths is its ease of use with control, quality, and compliance. Compared to...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product

If I were to give MatrixCare feedback, I would probably tell the vendor to change a lot of things...

Jun 2023
||
(0)
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Manager

Product

MatrixCare Hospice makes it simpler to satisfy the regulations and paperwork that are required from...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Value

MatrixCare is always making changes to improve what they offer to meet more needs, but we may not...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The initial training for MatrixCare Hospice was amazing, but it doesn't seem like there is a lot of...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship

I can communicate with MatrixCare and ask them questions, and they will get back to me quickly. The...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

At times, we have needs that aren't quite being met by MatrixCare. We do try to communicate or make...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Sometimes there are glitches in MatrixCare Hospice where something will work fine all the time and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I think my satisfaction with MatrixCare Hospice will improve because there was a learning curve, and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One thing that MatrixCare could improve is that they have a place we go for help, and we can put in...

Jun 2023
||
(0)
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Manager

Product

There are a lot of things that I like about the system, such as how it was developed straight to...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The one thing that I don't like about MatrixCare Hospice is their interdisciplinary group meeting...

Jun 2023
||
(0)
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Manager

Loyalty

We are selecting MatrixCare's product because it does both things for home health and hospice, and...

May 2023
||
(0)
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 or  to see details.

Director

Loyalty, Product

There are a lot of things that the system has that we don't even realize we have that we need....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MatrixCare Hospice is an AI system, so it tries to populate care plans. It tries to make things...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

MatrixCare Hospice is a compliance-based system, so the vendor makes sure that everything that we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MatrixCare’s customer service is excellent. They get back to us within an hour or two, and I have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

An improvement I would suggest would be based on the integration MatrixCare Hospice has with the PBM...

Apr 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

Sometimes MatrixCare lets us know things are being integrated and implemented before we ever know...

Apr 2023
||
(0)
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Director

Product

Our last survey was great. The respondents remarked how our charting was exceptional, so that is...

Mar 2023
||
(0)
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Director

Relationship

We have fewer problems with the hospice side than with the other side of the product, and there...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Anytime I have asked for additional training, the vendor hasn't had a problem. I haven't needed...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

When we get help from the support people, we get calls back from them, and they fix things in two...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We got a new account manager, and they keep us in the flow. I can call that person with things I...

Mar 2023
||
(0)
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 or  to see details.

Director

Product

We have different colors on the schedule for nurses, aides, and therapy people. That process is nice...

Mar 2023
||
(0)
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