MatrixCare Hospice Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
MatrixCare Hospice is a well-rounded product with excellent training and onboarding for new...
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Product
Nurses, social workers, and chaplains often mention challenges navigating MatrixCare Hospice,...
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Operations
We recently completed the HOPE implementation, which was a major milestone. From my experience...
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Relationship
With MatrixCare, we don’t always get our questions answered promptly.
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Product
We have had to develop workarounds for case management in the system. We have to use Excel...
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Relationship
MatrixCare has been submitting broken things that don't work well out of the box, and then the...
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Operations
MatrixCare has a university-type approach to training, but it is difficult for us to navigate that...
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Relationship, Product
MatrixCare has been forced by regulatory changes to deliver new technology, and some of that...
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Product
MatrixCare's app for clinicians in the field is effective, and it seems to work well. The vendor has...
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Relationship
The thing that I appreciate the most about MatrixCare is how they stay up-to-date with regulatory...
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Operations, Product
MatrixCare Hospice is pretty user friendly. I really like how easy it is to get data in the system....
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Relationship, Product
MatrixCare definitely tries to keep us compliant. They meet all the compliance standards, and they...
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Relationship
MatrixCare does a really good job with customer support. The vendor has both web-based and...
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Product
We are able to bill out of MatrixCare Hospice with no problem. That is not the case with our other...
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Relationship
MatrixCare is based in the US, so we can typically get in contact with someone quickly when we call...
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Relationship
I would definitely recommend MatrixCare. We have a customer success manager, and if we are having...
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Product
MatrixCare Hospice has some smart logic, but what is harder for our staff members is that if they...
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Culture, Operations, Value
MatrixCare definitely follows through with what they tell us. They offer new products, and there are...
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Relationship
MatrixCare's customer support is only available on business days. However, I would recommend...
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Operations
We had great support during our implementation and onboarding process from our project manager and...
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Product
The bereavement and volunteer program components weren’t super functional in MatrixCare Hospice, and...
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Relationship
Sometimes, MatrixCare’s delivery of their promises takes a little longer than I would like, but if...
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Relationship, Operations
MatrixCare has improved their training, and they have some good people on their team. Our CSM is...
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Relationship, Product
Some of MatrixCare's gaps have been with their innovation. The vendor is working on some of their AI...
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Product
We would like MatrixCare to work on the enhancements for mapping out a schedule for clinicians. The...
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Product
MatrixCare's biggest strength is its ease of use for clinicians, simplified care plans, and...
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Relationship
MatrixCare is pretty proactive. Their executive involvement has been pretty good.
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Operations, Product
If somebody were thinking about going with MatrixCare Hospice, I would talk to them quite a bit...
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Operations
With the implementation of the solution, MatrixCare limited us to a certain time frame. I feel like...
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Culture, Value
When we need support, it is limited, and MatrixCare wants to charge us for additional support. I...
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Relationship, Product
MatrixCare does have some good integrations. But we keep looking for improved communication between...
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Relationship, Operations
I have access to various levels at MatrixCare. I can go to different people to ask what is going on...
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Loyalty, Relationship, Operations, Product
The biggest place where MatrixCare fell short was when we went live, their scheduling module really...
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Loyalty, Relationship
MatrixCare’s support needs a lot of help. When we put a ticket in, we have no clue what the support...
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Product
A lot of the data in our analytics program is inaccurate because it didn't flow over correctly from...
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Relationship
MatrixCare is pretty good at alerting us if there is a problem with the system.
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Operations
The order in which different things were taught to the superusers by MatrixCare didn't make sense...
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Relationship, Value
I am very frustrated with MatrixCare's IT support. MatrixCare wants to charge us for a higher-end IT...
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Relationship, Operations, Product
MatrixCare pushes updates out all the time, but it is really hard for us to stay on top of things....
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Culture, Relationship
MatrixCare mostly keeps their promises. There have been a few bumps in the road here and there, but...
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Operations
MatrixCare’s initial implementation was not super. Our lead person was probably just not as...
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Product
MatrixCare is doing very well at delivering new technology. However, I think there are some other...
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Value
MatrixCare doesn't charge for everything, but they sure charge for an awful lot of things.
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Loyalty, Product
We are still using some third-party tools because certain functionalities are not available in...
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Relationship, Product
MatrixCare has some intelligent routing for AI that they plan on rolling out for scheduling. With...
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Loyalty
MatrixCare Hospice is going to continue on as it is. That is fine. It is a good product, but I have...
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Relationship, Product
MatrixCare is always working on getting new technology going.
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Value
With MatrixCare's product, we pay for the package and for add-ons. But I have shopped around and...
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Product
The input for medication management could be a lot simpler in MatrixCare Hospice; if we want to make...
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Product
We would definitely buy the system again. MatrixCare Hospice is very intuitive for all levels of...
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Operations
MatrixCare just doesn't have updated training videos. We have to seek out a lot of reading. When the...
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Product
My only disappointment is that MatrixCare is not ONC-certified yet. I would like MatrixCare to have...
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Value
MatrixCare could be better about charging us, but they are mostly good. We pay them to do some...
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Loyalty, Operations
There is a big change coming in the hospice area where a new mandatory assessment tool is being...
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Loyalty, Relationship
The main thing that we were looking for when we were auditioning a new EMR was the customer service...
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Product
In terms of ease of documentation and acquiring real, actionable data from the system, one data item...
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Relationship
We are a small organization, and that limits the extent to which we can utilize the features...
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Culture, Product
MatrixCare needs to open up so we can integrate other vendors' systems with MatrixCare Hospice. I...
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Loyalty
I am a little concerned with MatrixCare Hospice's billing. Hopefully things will improve, but I need...
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Relationship
Right now, I feel like I have better support with MatrixCare than we have had in the past.
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Loyalty, Relationship, Product
I would love for MatrixCare to work with me a little closer on my utilization of their products....
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Loyalty, Value
We used the OASIS reviews in MatrixCare Hospice for a while, and then we found that it was just a...
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Culture
MatrixCare sent me an inaccurate invoice. They overcharged me. It is a crazy amount of money that...
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Value
Interfacing is one of the big areas that MatrixCare charges us. We get charged a monthly interface...
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Value
The system has cost us lots of money. In fact, due to lost profit, our organization may have to...
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Loyalty, Relationship, Product
MatrixCare doesn't have a beta for me to look at for their new care system that is coming out. It...
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Loyalty, Relationship, Product
We have had issues with the vendor, and they don’t keep all their promises. MatrixCare has to get in...
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Relationship
The vendor is proactive in planning for changing CMS requirements.
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Loyalty, Product
With the charting at the bedside in MatrixCare Hospice, I wish that there were a way to do it with...
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Operations
MatrixCare has increased the trainings available on their website, so there are a lot of newer...
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Loyalty, Product
MatrixCare Hospice works the way I expect it to work. We use MatrixCare Link for documents and forms...
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Relationship
The MatrixCare support team is my favorite thing about the vendor. They are good about answering or...
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Relationship, Product
We have an inpatient unit in addition to our home care team, and they struggle some with the way...
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Relationship, Product
Medicare is revamping what data we have to turn in and what data we have to gather, and it is a huge...
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Loyalty, Relationship, Operations
I have been calling and asking MatrixCare whether they are going to be integrating everything for...
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Product
In MatrixCare's system, when we go and put in our problems, some of the problems have additional...
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Relationship, Operations
MatrixCare has classes and stuff that we can get into if we need help. Also, the vendor is very good...
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Product
MatrixCare's system is repetitive, and there are no new questions or options. There is just the same...
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Operations, Product
MatrixCare's system is pretty easy once everybody is in there. It is pretty easy for new staff...
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Relationship
MatrixCare has an announcements page where they will put out new releases and things like that so...
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Loyalty, Product
We are gearing up for the MatrixCare Link app. We already use MatrixCare Hospice's texting piece...
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Product
MatrixCare Hospice is already very intuitive, especially when it comes to using its iPad and...
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Relationship
We have a customer-service type of manager who we can contact at MatrixCare. I don't know what that...
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Value
Each newer module that comes out in MatrixCare Hospice is an extra cost when the module is brand...
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Relationship, Product
There are two sides to MatrixCare Link. There is the piece with texting options, and there is the...
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Operations
We implemented a VirtueRn upgrade, and we didn't receive enough communication from MatrixCare. For...
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Loyalty, Product
We use AI within what MatrixCare calls Community. That is the support area where users can put...
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Loyalty, Product
MatrixCare Hospice has a lot of reports that we can run. Sometimes, there is a little too much...
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Relationship
MatrixCare's support team is wonderful. I have learned a lot from them. They do a wonderful job, and...
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Loyalty, Product
We are involved in a collaboration with our state. We are trying to get some integrations that will...
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Loyalty, Product
MatrixCare makes things easier in the back office with automatic orders, and they are very...
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Operations
Initially, MatrixCare's training wasn't good. The person who did our training explained things to us...
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Relationship, Operations
I really like the updates that MatrixCare has made to the community. They have not only put out...
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Culture, Value
Sometimes, MatrixCare charges us a little too much for things, like integrations and interfaces. I...
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Operations, Product
The end users are pretty satisfied with MatrixCare's system. The documentation flow is pretty easy....
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Loyalty, Relationship
Based on what I saw at MatrixCare’s conference, I think they are working on new technology. They are...
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Relationship, Operations
With development timelines and implementing projects on time, I would say that MatrixCare does not...
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Culture, Value
MatrixCare definitely nickel-and-dimes us on some things but not on everything. When we reached out...
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Loyalty, Relationship
I was just at the MatrixCare conference, and I think they are trying. If MatrixCare can do...
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Operations, Product
Some parts of the end user's experience are very frustrating to me on the website side of the...
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Product
We have different players in MatrixCare's system. If we were truly looking at end users in the scope...
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Operations
We don't get to see upgrades beforehand, so there really is no implementation phase. That is...
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Relationship
MatrixCare’s support is really good. The support people are very responsive in assisting us and...
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Loyalty
When we purchased MatrixCare's system, it was the best product for us because the software was for...
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Product
Not everything worked as we thought it would in MatrixCare Hospice, especially some workflows...
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Relationship
The MatrixCare support team doesn’t always let us know that they are working on tickets. Sometimes,...
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Relationship, Operations, Product
A recent upgrade for MatrixCare Hospice broke something in the system, and I'm not even sure whether...
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Operations
MatrixCare has in-depth training up front, but they don't have a lot of follow-through. The other...
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Product, Value
Our industry doesn't have many different systems. The industry’s staple is priced out of range for...
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Product
MatrixCare Hospice is clunky. There is still a lot of paper-based communication between the back...
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Loyalty
My overall satisfaction with MatrixCare is okay. The quality of MatrixCare’s support is as good as...
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Product, Value
I'm unaware of any new technology MatrixCare is delivering. They are making minimal upgrades; they...
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Product
MatrixCare Hospice keeps us within regulations, and it does function. It is mediocre. I have had...
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Relationship
I haven't had any interaction with any MatrixCare executives since we signed the documents for the...
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Product
MatrixCare Hospice is driving outcomes depending on the outcome we are talking about. In some cases,...
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Operations
MatrixCare is trying their very best when it comes to training. They have some videos and things...
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Relationship, Product
MatrixCare has done promotions, and they are really good at sticking to what they say. They have...
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Relationship
The only thing MatrixCare Hospice is missing is a customer service relation module. I wish there...
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Culture, Value
MatrixCare charges for add-ons to the system, like the ability to take a photograph with an iPad. We...
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Operations
The initial training was where I had the biggest concern. It seemed like it went really well, but we...
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Relationship
Other people on our team have different satisfaction levels than I do with the vendor’s support....
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Loyalty
We have started a certain program, and I have chosen an EMR. I wanted an EMR that would flow easily...
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Product
The biggest concern was that we wanted the product to not look like a home health system. The...
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Culture, Operations
MatrixCare told me up front that the system was designed to keep us compliant, and it has, but they...
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Loyalty
MatrixCare is a great company, and MatrixCare Hospice is part of our long-term plans; I don’t see...
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Loyalty, Operations, Product, Value
With our old system, an admission visit took several hours. In the first week of using MatrixCare...
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Value
MatrixCare Hospice is not a cheap platform, but the dollars that we spend with the vendor are worth...
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Relationship
With MatrixCare’s support team, we send things in, but then we don't hear back for a while. They...
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Product
We love MatrixCare EHR; users think it is amazing, and the clinicians love it for charting. It is...
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Culture, Value
We don't integrate MatrixCare Hospice with too many things because there is always a cost associated...
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Relationship, Product
MatrixCare has good intentions, but there are some tough things that we run into. For example, the...
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Operations
MatrixCare’s training is amazing. We have had the most phenomenal trainers when we have needed them...
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Product
MatrixCare Hospice was amazing up until last year when the vendor did a huge migration to a new...
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Product
After MatrixCare switched to a new database, we had issues charting on iPads. When providers go to...
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Product
I would love to see more reports that work with quality data outcomes. The analytics need to be more...
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Value
My biggest frustration with MatrixCare is feeling nickel-and-dimed. It just seems like we are...
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Loyalty, Value
I don't think we are the best users of the MatrixCare system. MatrixCare has some responsibility for...
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Relationship
I have been pretty pleased with MatrixCare’s support when I call with questions and issues. The...
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Operations
The initial training was overkill and very time-consuming, and there has been no ongoing training.
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Relationship
The support is lacking. MatrixCare grew too fast, and they do not have educated support people until...
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Culture, Value
The vendor wanted to raise my rates significantly this year. I was told recently that our tablets...
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Loyalty, Value
I am not thrilled with MatrixCare right now at all, but we did interview other options prior to...
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Product
MatrixCare Hospice is complex. We can't seem to figure out why it goes through so many different...
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Product
There are some things that we really like about MatrixCare Hospice. The nurses seem to get it and...
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Operations
The back end of MatrixCare Hospice is very complicated, and nobody at MatrixCare knows the whole...
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Value
One of my biggest complaints with MatrixCare is that they make cafeteria plans where there is this...
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Operations
Our initial trainer from MatrixCare was very contradictory and went back and forth with us. We never...
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Relationship
We don't really interact with MatrixCare's executives. When we first started with MatrixCare, there...
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Loyalty, Product
With MatrixCare Hospice, it would be nice if we could turn off all the home-based things and just...
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Relationship
MatrixCare has gotten better at keeping their promises. They have beefed up their customer success...
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Operations
I would not purchase MatrixCare Hospice again. The training was very poor. It was all remote, and we...
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Operations, Product, Value
The QA on MatrixCare Hospice is horrible. In our old system, if I had a nurse who was brand new, I...
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Operations
MatrixCare's implementation services are horrible. When there is an upgrade, it just happens. There...
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Relationship
MatrixCare's support is good. MatrixCare does pretty well with keeping all their promises. When I...
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Operations
MatrixCare does very well in terms of supporting our integration goals. They have a lot of reports....
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Loyalty, Value
There are some little issues with the quality of MatrixCare Hospice. With the last update that...
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Relationship
The MatrixCare customer support is absolutely top-notch. We like the access to the support system on...
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Product, Value
MatrixCare Hospice is compliance based. MatrixCare is compliance driven, and we have to have that to...
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Product
I like the integration between MatrixCare Hospice and our pharmacy solution. I like the ease the...
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Loyalty
In MatrixCare Hospice, I would like to see a treatment administration record and then a different...
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Product
We have several little systems that connect to the MatrixCare Hospice solution, but I wouldn't say...
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Loyalty
One of the things I looked at right away on MatrixCare Hospice was how the aid documentation works...
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Loyalty, Product
MatrixCare is a little weaker in hospice than in home health clinically and with documentation....
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Relationship
MatrixCare has developed a support chatbot that is supposed to help us. And when we have an urgent...
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Loyalty, Relationship
We have been working with MatrixCare for a few years. They are a good company to work with. I think...
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Relationship, Product
The recent clinical application update MatrixCare put out required a lot of hotfixes. They maybe...
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Product, Value
Give the product's cost and the functionality it has, we would buy it again. The clinicians say it...
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Loyalty, Relationship, Operations, Product
MatrixCare makes a lot of promises, but sometimes the delivery of and execution on those promises is...
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Relationship
MatrixCare's support is good but not stellar. There are some enhancements that would make the...
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Value
MatrixCare Hospice costs quite a bit. That is challenging given the type of organization we are. We...
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Culture, Operations
With implementation, what MatrixCare could do a little better is really understand what all the...
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Relationship
With MatrixCare, I can get a live person on the phone well over 90% of the time. That is really...
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Operations
What MatrixCare does really well with implementation is they come in strong with good training...
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