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Commentary Summary

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User Commentary

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Physician

Other Observations & Comments

OhMD serves its purpose. I like having the automatic responders. I would like to see more functions...

Mar 2019
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Physician

Functionality and Upgrades

Because we are a pediatric office, most of the parents we work with are pretty young. They are...

Mar 2019
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Physician

Technology

OhMD has a lot of glitches. It crashes a lot. For example, sometimes it will notify me of a message...

Mar 2019
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Physician

Technology

The only concern and complaint I have about OhMD is that sometimes families get frustrated because...

Mar 2019
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Physician

Lessons Learned

There are more programs now, but I would probably go with OhMD’s tool again. Most medical chat...

Feb 2019
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Physician

Service and Support

I didn’t get much training, but when I called customer support, I did get a callback. When I started...

Feb 2019
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Physician

Functionality and Upgrades

I can communicate directly with the patients using the OhMD tool, and that is my main goal.

Feb 2019
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Physician

Functionality and Upgrades

The ease of use is one of the best things about the tool. I can actively set up the tool with the...

Feb 2019
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Physician

Technology

OhMD has apps for iPhones and Android phones, and each app is different. That has become...

Feb 2019
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CEO/President

Implementation and Training

The implementation was a straightforward process. I just recall being up and running within less...

Feb 2019
 Helpful

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CEO/President

Functionality and Upgrades

Converting conversations into things that can go into the EMR is still a very manual process. It...

Feb 2019
 Helpful

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CEO/President

Functionality and Upgrades

The biggest challenge is using the OhMD system with patients. There isn't really a mechanism in...

Feb 2019
 Helpful

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CEO/President

Other Observations & Comments

I like that OhMD just focuses on the text messaging piece. Other platforms that I have looked at are...

Feb 2019
 Helpful

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CEO/President

Other Observations & Comments

I don't know what the roles are of the individuals I talk to. I am not sure whether those people are...

Feb 2019
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CEO/President

Other Observations & Comments

I don't know what OhMD could charge for the service. Unless we could find a way to be reimbursed, we...

Feb 2019
 Helpful

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Physician

Service and Support

The vendor's support team is very fast. After I call in a problem, the team only takes about an hour...

Feb 2019
 Helpful

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Physician

Functionality and Upgrades

The software is meeting all of our needs. The system performs proficiently for us and our patients....

Feb 2019
 Helpful

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Physician

Other Observations & Comments

OhMD is going to struggle to find the resource dollars for the changes that I want them to make. The...

Feb 2019
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Physician

Service and Support

People have a bit of trouble understanding OhMD’s tool. OhMD is still working on how to train people...

Feb 2019
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Physician

Service and Support

OhMD responds quickly and accurately. They are very proactive. They have made the effort to grow...

Feb 2019
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Physician

Functionality and Upgrades

OhMD has done a great job of being a resource to my patients and staff members when problems come...

Feb 2019
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Physician

Functionality and Upgrades

I use OhMD to communicate with certain specialists, case managers, and nurses. If one of my patients...

Feb 2019
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Physician

Functionality and Upgrades

I would recommend OhMD. It has given us a huge opportunity to up our game. We had to think about how...

Feb 2019
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Physician

Functionality and Upgrades

Most industries are not set up for the customers. They are set up for the people who work in the...

Feb 2019
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Physician

Functionality and Upgrades

The product has gotten better and better. OhMD has recognized problems and has fixed them. The tool...

Feb 2019
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Physician

Functionality and Upgrades

In OhMD, we would like to be able to record the things that are happening. For example, if a...

Feb 2019
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Physician

Interfacing and Integration

We want all of our data in one place. The problem is that the application doesn’t automatically feed...

Feb 2019
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Physician

ROI / Cost (care and feeding)

OhMD is providing tangible outcomes for us. They are working with me to foster ideas, and they have...

Feb 2019
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Physician

ROI / Cost (care and feeding)

OhMD doesn’t charge much. They have made a huge difference for us in terms of accessibility for...

Feb 2019
 Helpful

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Physician

ROI / Cost (care and feeding)

OhMD is using new technology, but I want more from them. Nobody else is doing what they are doing....

Feb 2019
 Helpful

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Physician

Future Outlook

OhMD is part of my plans for the future. There is no way to say what will be part of our long-term...

Feb 2019
 Helpful

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Physician

Lessons Learned

I would buy OhMD again. I have piloted the tool slowly, and I have found that its utility gets...

Feb 2019
 Helpful

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Physician

Implementation and Training

I didn't have any problems with the implementation of OhMD. At first, the vendor got so much...

Jan 2019
 Helpful

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Physician

Service and Support

OhMD is easy to use, and the vendor showed me how to use it. It is super fast. We can send one of...

Jan 2019
 Helpful

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Physician

Functionality and Upgrades

The purpose of OhMD is to communicate with patients via text. That is how everybody is...

Jan 2019
 Helpful

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Physician

Service and Support

I haven't had problems with the system in a long time. Early on, I had problems a couple of times,...

Jan 2019
 Helpful

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Physician

Service and Support

OhMD has kept all of their promises.

Jan 2019
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Physician

Functionality and Upgrades

OhMD's system does what OhMD said it would do. The system is always getting better. I can see the...

Jan 2019
 Helpful

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Physician

Functionality and Upgrades

I have the free version of OhMD's solution. Everything is right there. The learning process is easy....

Jan 2019
 Helpful

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Physician

Functionality and Upgrades

OhMD performs updates, and the product starts working better.

Jan 2019
 Helpful

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Physician

Functionality and Upgrades

To invite people to the system, all we have to do is type in their phone numbers. They get texts,...

Jan 2019
 Helpful

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Physician

Functionality and Upgrades

People change phones all the time. Before we got OhMD's product, we used a patient portal to connect...

Jan 2019
 Helpful

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Physician

Functionality and Upgrades

I am pleased, and I think that OhMD is getting bigger. Hopefully, as they grow, they will make...

Jan 2019
 Helpful

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Physician

Interfacing and Integration

I would like OhMD's solution to integrate with my EHR. I asked about integration early on, and the...

Jan 2019
 Helpful

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Manager

Service and Support

I had a number of questions, and as soon as I emailed OhMD, they were on the issues immediately.

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

The tool is great. We are a small practice, and the tool has kind of dropped off my radar for a...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

The tool was supposed to be paired with our EHR, so I thought there would be a little check box...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

The tool is great for anybody. One small issue is that we can’t have multiple patients on it. If a...

Dec 2018
 Helpful

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Physician

Technology

The OhMD tool is great, and it has improved even more. I try a lot of apps. All these app companies...

Jun 2018
 Helpful

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Physician

Functionality and Upgrades

We have to resolve chats to upload them to our EMR. There is integration, but updates are not...

Jun 2018
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Physician

Functionality and Upgrades

It would be nice to know what OhMD has planned for the future. It would be nice to have a reporting...

Jun 2018
 Helpful

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Physician

Service and Support

I can get an answer back in a millisecond. There is a little chat feature on the side; I can just...

Jun 2018
 Helpful

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Manager

Interfacing and Integration

OhMD is interfaced with our EMR, so whenever I have a conversation with a patient through OhMD, that...

Nov 2017
 Helpful

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Manager

Implementation and Training

OhMD stayed on task during our implementation. They made our go-live extremely easy.

Nov 2017
 Helpful

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Manager

Service and Support

OhMD’s support people are very responsive. When I email them, they get right back to me. Then, they...

Nov 2017
 Helpful

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Physician

Functionality and Upgrades

In addition to OhMD, I have a patient portal and an email for my patients to use as a means of...

Oct 2017
 Helpful

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Physician

Functionality and Upgrades

One thing I like about OhMD is that it frees me up. I don’t like to call patients from my cell phone...

Oct 2017
 Helpful

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Physician

Functionality and Upgrades

We use OhMD quite a bit because I think it provides a lot of patient satisfaction and makes things...

Oct 2017
 Helpful

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Physician

Other Observations & Comments

We are not currently integrating OhMD with our EMR because that would require an extra fee, and I...

Oct 2017
 Helpful

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Physician

Functionality and Upgrades

The quality of OhMD has gotten better since we first implemented the tool. I have seen a lot of...

Oct 2017
 Helpful

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Physician

Functionality and Upgrades

OhMD is very easy to use. I think I have had one or two patients who have had issues with the tool,...

Oct 2017
 Helpful

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Physician

Service and Support

The support for OhMD is great. When I have had issues, the support people have been fast to respond....

Oct 2017
 Helpful

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Physician

Functionality and Upgrades

I think OhMD is a great product. A picture is worth a thousand words. I can call an orthopedic...

Oct 2017
 Helpful

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Physician

Interfacing and Integration

OhMD could be more helpful if it could integrate with our EMR so that my communication with other...

Oct 2017
 Helpful

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Physician

Win/Loss - Why they were selected (by current clients)

OhMD is a secure communication platform. I was looking for a way to communicate with patients...

Oct 2017
 Helpful

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Physician

Technology

OhMD is not a pediatrics-based program. We can tweak it to make it more pediatric friendly, but it...

Oct 2017
 Helpful

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Physician

ROI / Cost (care and feeding)

OhMD was very reasonable in their pricing. They have a free version of the app, and then they have...

Oct 2017
 Helpful

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Physician

Future Outlook

OhMD is still working on a different version of their tool. Some of the features aren't working....

Oct 2017
 Helpful

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Physician

Relationship

OhMD keeps all their promises, especially in terms of support. When I email them with a suggestion...

Oct 2017
 Helpful

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Physician

Other Observations & Comments

Our adoption of OhMD has been slow because of different physicians' styles. Some physicians don’t...

Oct 2017
 Helpful

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Physician

Service and Support

OhMD has a technical support chat bubble on their website and in the program; that feature is from...

Oct 2017
 Helpful

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Physician

Relationship

I have had at least one of the major executives in the company directly involved with our...

Oct 2017
 Helpful

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Physician

Functionality and Upgrades

The one improvement I would like in OhMD's tool is for it to be more specific to specializations. I...

Oct 2017
 Helpful

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