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Optimum Healthcare IT HIT Staffing Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Other Observations
I would like to see Optimum Healthcare IT continuing to express some of the historical experience...
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Director
Other Observations
We are definitely meeting deadlines as much as we can, but there have been a few outside deadlines...
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Director
Relationship
Optimum Healthcare IT is aligned with us. They meet with me regularly. We go over issues that we...
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Director
People and Knowledge
I have worked with Optimum Healthcare IT a lot. Overall, they have been excellent. We get really...
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CIO
Relationship
Optimum Healthcare IT was able to step in and help our group. They have done a good job of...
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CIO
Relationship
Optimum Healthcare IT's support during the COVID-19 pandemic has been great. The bulk of the...
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CIO
ROI and Cost
Optimum Healthcare IT is not overpriced by any means. We have been using the vendor's worker bees,...
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CIO
Relationship
Optimum Healthcare IT is very responsive when we have issues or problems. They touch base with me....
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CIO
Relationship
We have not had any issues with Optimum Healthcare IT. The projects we have been working on with...
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CIO
Project Results
Optimum Healthcare IT helped us with some revenue cycle implementation support. They are very...
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Director
Tools and Methodology
Optimum Healthcare IT was very prompt anytime that I asked them for more resources. Optimum...
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Director
People and Knowledge
I would have liked to have more people like the training manager that we had. We only contracted...
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CIO
Relationship
We use Optimum Healthcare IT in various capacities. They are our go-to vendor. We don't use a lot of...
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Manager
Tools and Methodology
When we had issues with our resources, I would report to my representative at Optimum Healthcare IT...
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Manager
People and Knowledge
We had resources who we had to replace. One was really rude, and others claimed that they had...
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Manager
Relationship
I would say that I have a good relationship with Optimum Healthcare IT. I felt like the vendor was...
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Manager
ROI and Cost
There was a situation where the vendor raised some costs. Optimum Healthcare IT was usually quick to...
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Director
People and Knowledge
Our Optimum Healthcare IT resource who is helping to staff our support team for a certain solution...
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VP/Other Executive
People and Knowledge
We have had a couple of very experienced people. The quality of Optimum Healthcare IT's people has...
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VP/Other Executive
Relationship
Optimum Healthcare IT was very flexible with different items during COVID-19. When we had to roll...
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VP/Other Executive
Project Results
We did a strategic assessment before the project, and that was outstanding. It gave us a good sense...
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VP/Other Executive
People and Knowledge
It took time to get all the items in place and align them with our EMR. A lot of things were good,...
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Manager
Lessons Learned
Optimum Healthcare IT has responded to our RFPs several times and has not gotten our business. We...
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VP/Other Executive
Tools and Methodology
Optimum Healthcare IT was reaching out and trying to touch base and establish a relationship, and I...
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VP/Other Executive
Tools and Methodology
The vendor's service is data driven. When I look at Optimum Healthcare IT and the three or four...
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Manager
Tools and Methodology
The vendor was very prompt in filling the requested role. I just contacted our representative and...
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Manager
People and Knowledge
The vendor's staff members are very knowledgeable in the field. The people on the team are easy to...
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Manager
Other Observations
I gave the vendor my rating for the strength of partnership because we try not to use consultants...
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Manager
Relationship
I would like to have an enhanced customer service check-in from the vendor’s leadership. I really...
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Manager
Tools and Methodology
The vendor has a well-established service. They have a variety of services that they provide from...
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Manager
People and Knowledge
There are a lot of projects that take place behind the scenes that people don’t think about much...
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Manager
Relationship
We never really hear from the vendor other than for monthly invoices. A good cadence for the vendor...
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Manager
Tools and Methodology
The vendor was really good at goal setting and meeting those goals. We established a workflow with...
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Director
People and Knowledge
Optimum Healthcare IT provided principal trainers when we didn’t have time to backfill. We had...
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Manager
Project Results
We had a good experience with Optimum Healthcare IT. We got a good number of interviews. The vendor...
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Manager
People and Knowledge
Our consultant was incredible. That person was very knowledgeable and easy to work with. The...
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Manager
Relationship
We did get a consultant from Optimum Healthcare IT that we had some issues with. Our staff members...
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Manager
People and Knowledge
Our analyst was phenomenal. Our staff members absorbed all the information that the analyst...
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Manager
Project Results
During the pandemic, Optimum Healthcare IT provided some consultants. We couldn't have anybody...
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Manager
People and Knowledge
Optimum Healthcare IT did pretty well. They asked us for specifics. There were times when we were...
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Manager
Sales and Contracting
Optimum Healthcare IT communicated well. When we first started, we were getting a lot of consultants...
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Manager
Relationship
The consultants really made themselves part of our team. They were really sincere and giving. It was...
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Director
Relationship
Optimum Healthcare IT was pretty good about matching the needs of the required resources. Optimum...
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Director
People and Knowledge
I don't think that we have replaced anybody on the project. We have been working with Optimum...
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Director
People and Knowledge
The trainer has done a really good job. The consultant has been outstanding and has filled a hole...
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Director
ROI and Cost
The hourly rate is higher than what I expected. The message I received from the firm was that this...
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Director
Relationship
Overall, I wouldn't hesitate to recommend Optimum Healthcare IT. There are a lot of companies that...
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CIO
Relationship
Our account executive with Optimum Healthcare is always keeping in touch and sending us information...
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CIO
People and Knowledge
Although Optimum Healthcare didn’t do anything epic, they tried. A colleague of mine recommended...
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CMIO
Other Observations
Optimum Healthcare IT hasn’t done any individual work for us throughout the COVID-19 crisis....
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CMIO
Relationship
Overall, we have had really good experiences with Optimum Healthcare IT. I have heard some horror...
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Director
People and Knowledge
I think Optimum Healthcare IT has done an excellent job. My employees have gotten attached to their...
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Director
Sales and Contracting
Optimum Healthcare IT is very responsive and gives us great folks. We have had good success with...
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Director
People and Knowledge
Optimum Healthcare IT has done a very good job of providing consultants. The quality of the...
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Director
Tools and Methodology
Vendors should be better about scrutinizing the expenses that their resources turn in for...
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Director
Tools and Methodology
In my most recent engagement, the vendor’s quality of staff consultants was over the top. Former...
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Director
Relationship
One thing that is very welcoming about Optimum Healthcare IT is that they are always available....
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Director
Tools and Methodology
We engaged the vendor because we were struggling to identify a resource that could support the...
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Director
Tools and Methodology
Optimum Healthcare IT is a relatively new business partner with us. They have tried engaging over...
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Director
Tools and Methodology
We engaged someone who was fully dedicated to the project. During the consultant’s engagement, the...
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Director
Tools and Methodology
We had a platform that had been operationally supported, and our partners could speak very fluently...
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Director
Tools and Methodology
I was very pleased with the vendor’s response time. I was pleased with their approach to scheduling...
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Director
Relationship
The vendor is very patient with me. The vendor’s relationship with me feels like the relationships I...
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VP/Other Executive
Relationship
We had a few issues when we were moving into the go-live support. There were a few at-the-elbow...
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VP/Other Executive
Relationship
The start of our project was really challenging logistically. I met regularly with the vendor. I...
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VP/Other Executive
Relationship
The vendor had to completely rework things when the pandemic started to unfold. We were doing all...
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VP/Other Executive
People and Knowledge
I think that Optimum Healthcare IT did okay with vetting the pool of folks who came in. It would be...
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VP/Other Executive
People and Knowledge
Our vendor representative was on-site and worked with our training department on developing the...
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VP/Other Executive
People and Knowledge
We went right into a go-live when I got here, and that was under the direction of a different...
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VP/Other Executive
People and Knowledge
Our vendor representative has been working with the team and is not just executing the plan. That...
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VP/Other Executive
People and Knowledge
The additional folks who came in to supplement the work as we went into the busier parts of the...
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