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Vocera Edge
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CIO

We had an issue with the system that was entirely our fault. We have had to recover from that, but...

Dec 2021
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CIO

The solution's acquisition was uneventful for us. We were happy with the support that we were...

Dec 2021
||
(0)
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CMIO

Our plans for Vocera Edge are changing because we are transitioning to a new EMR, not because we are...

Dec 2021
||
(0)
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CMIO

Vocera recently purchased PatientSafe Solutions and rebranded their product in the app store, but it...

Dec 2021
||
(0)
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CMIO

The only issue that we occasionally have to drive up the vendor's ranks is that the vendor has...

Dec 2021
||
(0)
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Director

We always want more. For core communication, our satisfaction with the functionality is high. With...

Nov 2021
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(0)
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Director

We haven't been happy lately with PatientSafe Solutions’ phone support.

Nov 2021
||
(0)
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Director

It is not very often that I get to roll out something and have people ask for it, so that was fun....

Nov 2021
||
(0)
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Director

There were definitely some hiccups with the transition to Vocera in regard to customer service. We...

Nov 2021
||
(0)
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Director

We are looking at things from a medication perspective with Vocera Edge to see what we can do to...

Nov 2021
||
(0)
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Director

The Vocera acquisition is a good thing if the vendor does what they say they are going to do, and...

Nov 2021
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(0)
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Director

A piece that the vendor has that we are looking for is family communication. That is really a core...

Nov 2021
||
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Director

We struggle. What we have done for the communication piece is far beyond perfect. We are starting to...

Nov 2021
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Director

Vocera purchased PatientSafe Solutions. Things are a little bumpy. The support mechanisms have...

Oct 2021
||
(0)
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Director

Part of my dissatisfaction is we haven’t been able to upgrade. There are corporate politics involved...

Oct 2021
||
(0)
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Analyst/Coordinator

We decided to no longer use Vocera Edge. That wasn't due to any fault of PatientSafe Solutions. They...

Oct 2021
||
(0)
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Analyst/Coordinator

I had nothing but good things to say about PatientSafe Solutions in the past. Anytime we had an...

Oct 2021
||
(0)
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Analyst/Coordinator

We upgraded to a new version of the product, and the vendor’s implementation staff was great. The...

Oct 2021
||
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Analyst/Coordinator

Vocera is supporting a system that wasn't what they were offering before. Vocera acquired the system...

Oct 2021
||
(0)
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Analyst/Coordinator

The product is delivering exactly what was promoted. It does integrate with our Active Directory...

Oct 2021
||
(0)
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Analyst/Coordinator

Vocera hasn’t reached out to every single customer. When products are acquired by other vendors,...

Oct 2021
||
(0)
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Manager

Our biggest issue is that Cerner isn't willing to work with PatientSafe Solutions on integrations....

Oct 2021
||
(0)
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Director

If I had the choice between PatientSafe Solutions and another vendor, I would choose PatientSafe...

Sep 2021
||
(0)
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Director

We found out that there were some costs with interfacing outside of the base costs. We didn't...

Sep 2021
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(0)
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Director

PatientTouch Communications didn't work as promoted, but PatientSafe Solutions fixed the issue after...

Sep 2021
||
(0)
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Director

PatientSafe Solutions is outstanding as a company, and they are very in tune with our needs and...

Sep 2021
||
(0)
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Manager

I would not buy PatientTouch Communications again. The way we use it is not how its functionality is...

Aug 2021
||
(0)
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Manager

PatientSafe Solutions absolutely keeps their promises. They are struggling a little bit with the...

Aug 2021
||
(0)
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Manager

I definitely do not feel nickel-and-dimed. PatientSafe Solutions is very generous with us.

Aug 2021
||
(0)
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Manager

I struggle with PatientSafe Solutions' support. It is infuriating at times when we are trying to fix...

Aug 2021
||
(0)
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Manager

I am hoping that our satisfaction with PatientTouch Communications will go up, but with the...

Aug 2021
||
(0)
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Manager

When it comes to patient safety and patient and staff satisfaction, there is a lot of value in the...

Aug 2021
||
(0)
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Manager

PatientSafe Solutions definitely needs to think of their own middleware solution instead of relying...

Aug 2021
||
(0)
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Manager

PatientTouch Communications’ user interface might need some sprucing up to make it easier for staff...

Aug 2021
||
(0)
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Manager

We would love to have the capability to add other platforms for communication and patient safety...

Aug 2021
||
(0)
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Manager

The Vocera buyout causes a little bit of anxiety on our end. We have a product that has only been...

Aug 2021
||
(0)
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Manager

One thing that we struggle with is integrating PatientTouch Communications with our phone system. My...

Jul 2021
||
(0)
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Manager

PatientSafe Solutions has been a hundred percent engaged. They work with us on issues. They have...

Jul 2021
||
(0)
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Manager

PatientSafe Solutions should work on hiring stronger support. Our team has some skilled people who...

Jul 2021
||
(0)
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Manager

I would like to see PatientSafe Solutions handle their directory a little bit differently. There are...

Jul 2021
||
(0)
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Manager

A lot of the product's strengths are with its integration. When we were seeking out a solution, our...

Jul 2021
||
(0)
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Manager

I have worked with several IT vendors, and I have been very impressed with PatientSafe Solutions'...

Jul 2021
||
(0)
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Analyst/Coordinator

We like having the push notification services for call lights instead of the traditional method of...

Jul 2021
||
(0)
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Analyst/Coordinator

When people do their assignments in the EMR, those things stay assigned to them for their shift,...

Jul 2021
||
(0)
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Analyst/Coordinator

We might have had low expectations, but we have had no huge problems with services. Anytime we have...

Jul 2021
||
(0)
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Analyst/Coordinator

The vendor could expand their partnerships with other third-party vendors. We have had a difficult...

Jul 2021
||
(0)
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Analyst/Coordinator

The solution is definitely part of our long-term plans. It is a core part of our communication...

Jul 2021
||
(0)
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Analyst/Coordinator

The product has been extremely reliable for messaging and voice communication, and that has been a...

Jul 2021
||
(0)
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CIO

PatientTouch Communications has always been one of the shining stars among the solutions that we...

Jun 2021
||
(0)
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CIO

We have done so much with the vendor. We have worked with them to design some really cool things....

Jun 2021
||
(0)
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CIO

I haven't seen PatientSafe Solutions train us in a long time. We have been on the solution for many...

Jun 2021
||
(0)
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CIO

PatientSafe Solutions cycled out our account executive. We had some challenges with that for a bit...

Jun 2021
||
(0)
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CIO

I have definitely worked with vendors that have charged me for breathing. PatientSafe Solutions is...

Jun 2021
||
(0)
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Director

The major strengths of the product are in its integration with our system. For the front-end user,...

May 2021
||
(0)
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Director

We have more challenges on the technical end with upgrades. When there are upgrades, we have to hold...

May 2021
||
(0)
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Director

PatientTouch Communications is easy to use. When we make recommendations to simplify using the...

Mar 2021
||
(0)
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Director

The tier-one support needs a lot of improvement. Our support tickets often sit for a couple of days...

Mar 2021
||
(0)
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Director

Our account manager and the executive team are excellent. When we escalate issues, those people are...

Mar 2021
||
(0)
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Director

We feel nickel-and-dimed by PatientSafe Solutions. Although they are flexible when we suggest any...

Mar 2021
||
(0)
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Director

PatientSafe Solutions has facilitated our ability to do our own training in-house. They provide the...

Mar 2021
||
(0)
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Director

We have had some development issues that stem from us throwing a lot at the vendor. We often feel...

Mar 2021
||
(0)
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Director

If PatientTouch Communications has a weakness, it is in the surgery area. We will be using another...

Mar 2021
||
(0)
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Director

One outcome that we have seen from our primary communications platform has been an improvement to...

Mar 2021
||
(0)
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Director

PatientSafe Solutions doesn't nickel-and-dime. If they did, we would have let them go a long time...

Mar 2021
||
(0)
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Director

I am not going to say that the implementation was the best ever done, but it was pretty darn tight...

Mar 2021
||
(0)
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Director

In a year, we are going to have a whole lot more integration with the system, and we are going to be...

Mar 2021
||
(0)
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Director

PatientSafe Solutions' things work on Apple products, and Apple releases a test code of their next...

Mar 2021
||
(0)
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Director

There have been some enhancements that our nurses have asked for that we haven't gotten yet that...

Mar 2021
||
(0)
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Director

I love how well the vendor delivers new technology to meet our needs. An executive has worked with...

Mar 2021
||
(0)
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Director

What stands out is how PatientSafe Solutions responds to problems. We can call the vendor or put a...

Mar 2021
||
(0)
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Director

The nice thing is that the vendor frequently comes on-site, including during the COVID-19 pandemic....

Mar 2021
||
(0)
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Analyst/Coordinator

One outcome is having a mobile communication device that is centered around patients and...

Mar 2021
||
(0)
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Analyst/Coordinator

I am highly confident that PatientSafe Solutions is able to achieve all of our desired outcomes....

Mar 2021
||
(0)
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Nurse

Our top outcomes are definitely uniting the patient care team and breaking down silos within the...

Mar 2021
||
(0)
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Nurse

PatientSafe Solutions is one of our definite decisions, and we are not looking to transition away...

Mar 2021
||
(0)
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Nurse

PatientSafe Solutions doesn’t nickel-and-dime us at all. I send a lot of emails asking questions...

Mar 2021
||
(0)
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Nurse

When it comes to the ease of use, it is like the iPhone texting platform that we have on our normal...

Mar 2021
||
(0)
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Nurse

PatientSafe Solutions worked with us a lot during COVID-19. We requested something regarding...

Mar 2021
||
(0)
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Nurse

PatientTouch Communications is very easy to use and very flexible, and it allows us to really adapt...

Mar 2021
||
(0)
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Analyst/Coordinator

Some servers go down on occasion, but other than that, the solution works really great. It would be...

Jan 2021
||
(0)
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Analyst/Coordinator

We run into issues when trying to get interfaces set up; that is a process. We have to work with the...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor is constantly doing updates, so they are staying up to date with everything.

Jan 2021
||
(0)
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Analyst/Coordinator

As soon as PatientSafe Solutions notices that something is happening, they have an automated system...

Jan 2021
||
(0)
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Analyst/Coordinator

I have not seen any executive involvement from PatientSafe Solutions. An occasional email or...

Jan 2021
||
(0)
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