PatientTouch Communications Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 2:07:41 AM and Model.EvProductId = 86195

Commentary Summary

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Neither
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Negative
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User Commentary

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CIO

Relationship

We have had a lot of conversations with one of the executives. That person is great. One of the...

Sep 2020
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CIO

ROI / Cost (care and feeding)

We do a lot of work with PatientSafe Solutions that gives them the opportunity to market new things...

Sep 2020
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Manager

Service and Support

During the COVID-19 crisis, the vendor found ways to help with communications, especially in the...

Sep 2020
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Manager

Relationship

When we have issues, PatientSafe Solutions may believe that those are customer issues, but they...

Sep 2020
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Manager

Relationship

During the implementation, PatientSafe Solutions stepped up and told us when things were their...

Sep 2020
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Manager

Functionality and Upgrades

PatientTouch Communications is integrated but isn't as integrated with the nurse call system. We...

Sep 2020
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Manager

Service and Support

PatientSafe Solutions is a little open to coming on-site and assisting us with any issues that we...

Sep 2020
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Manager

Relationship

PatientSafe Solutions is very innovative, and I don't know whether that is because they have a...

Sep 2020
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Manager

Relationship

The executives took the time to meet with us. They are very receptive to our ideas and opinions.

Sep 2020
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Manager

Technology

PatientSafe Solutions is still a new company. They have been developing as they go. They take a lot...

Sep 2020
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Manager

Implementation and Training

PatientSafe Solutions wasn't very thorough when they trained us on the back end of the product. That...

Sep 2020
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Manager

Interfacing and Integration

In terms of integration, PatientSafe Solutions could improve by providing more options for their...

Sep 2020
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Manager

Technology

We have had some bugs with the system. If someone loses Wi-Fi connection, the system doesn't...

Sep 2020
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Manager

Functionality and Upgrades

We have had cases where someone is assigned to a role but only one person is supposed to be assigned...

Sep 2020
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Manager

Technology

PatientSafe Solutions has been adding new features that we are interested in, such as integration...

Sep 2020
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Manager

Relationship

PatientSafe Solutions is very receptive. It is easy to get them on a call. We recently needed to...

Sep 2020
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Manager

Other Observations & Comments

I haven't used another system like the PatientSafe Solutions system, but I would feel very...

Sep 2020
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Director

Relationship

Our experience with the vendor has been great. They have responded well to our requests for support...

Sep 2020
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Director

Win/Loss - Why they were selected (by current clients)

We looked at a couple of other vendors. We were in a fairly unique situation in that we had already...

Sep 2020
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Director

Functionality and Upgrades

The system gives us the ability to get an application on a phone that also manages our Wi-Fi VoIP....

Sep 2020
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Director

Functionality and Upgrades

I would give the devices a high rating for working as promoted. The vendor has done a pretty dang...

Sep 2020
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Director

Other Observations & Comments

I would not give the vendor a very high rating for delivering new technology that meets our needs,...

Sep 2020
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Analyst/Coordinator

Service and Support

I would give PatientSafe Solutions the highest score for supporting us through COVID-19. We haven't...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

We like not being on the most current upgrade. We let others test out the newest upgrade. That is...

Sep 2020
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Analyst/Coordinator

Relationship

I would say that PatientSafe Solutions keeps their promises within reason. That is fair. PatientSafe...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I am not privy to the charges from PatientSafe Solutions, but as far as I am aware, the cost is...

Sep 2020
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Director

Functionality and Upgrades

With the system, we are able to unify clinical communication. It is very easy to tell who the...

Aug 2020
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Director

Relationship

PatientSafe Solutions is very interested in getting feedback from us about where they are lacking so...

Aug 2020
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Director

Implementation and Training

If someone asked me about PatientSafe Solutions, I would talk about the vendor's responsiveness. The...

Aug 2020
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Director

Service and Support

We were heavily impacted by COVID-19, and PatientSafe Solutions was highly engaged with us. They...

Aug 2020
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Director

Functionality and Upgrades

With PatientSafe Solutions, we sometimes see some post-upgrade issues that we didn’t necessarily...

Aug 2020
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Director

Implementation and Training

PatientSafe Solutions has an extensive train-the-trainer program, so the training for the end users...

Aug 2020
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Analyst/Coordinator

Sales and Contracting

PatientSafe Solutions somewhat keeps their promises. In terms of the product working as promoted, I...

Aug 2020
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Analyst/Coordinator

Service and Support

I would recommend PatientSafe Solutions. Their customer service is great, and I always feel like...

Aug 2020
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Analyst/Coordinator

Technology

We haven’t done a whole lot for the COVID-19 crisis. I guess I can use the product for one thing. I...

Aug 2020
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Director

Other Observations & Comments

I like the product. However, when I consider whether I would buy it again, I recognize that that...

Aug 2020
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Director

Functionality and Upgrades

We have been monitoring some things that we have done pretty well with the product, but they aren't...

Aug 2020
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Director

Functionality and Upgrades

The product has security certificates, and they expire, but we don't know about the expirations...

Aug 2020
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Director

Other Observations & Comments

Early on, there was a good amount of executive involvement from the vendor. Right now, we are in a...

Aug 2020
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Manager

Service and Support

Before COVID-19 really started impacting healthcare organizations, the vendor's executives reached...

Jul 2020
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Manager

Functionality and Upgrades

I would like to see the solution work more like a phone system. It doesn't exactly do that right...

Jul 2020
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Manager

Functionality and Upgrades

We don't see many bugs in the system. It is a very solid solution. We can hand someone the system,...

Jul 2020
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Manager

Service and Support

We receive really good customer service. We have an individual customer representative who follows...

Jul 2020
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Manager

Service and Support

When it comes to upgrades, the PatientSafe Solutions technicians always have great communication...

Jul 2020
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CMIO

Relationship

PatientSafe Solutions has been a very responsive, engaged vendor all the way to the CEO. The vendor...

Jun 2020
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CMIO

Technology

I would like to see some improvements in the ease of use of the product. The vendor has some...

Jun 2020
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CMIO

Functionality and Upgrades

One of our goals is to have our nurses and physicians know who is assigned to the patient. The...

Jun 2020
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CIO

ROI / Cost (care and feeding)

We have been very happy with the product and vendor. There is good integration. The product was very...

Jun 2020
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Analyst/Coordinator

Service and Support

PatientSafe Solutions' support is great. When we have an issue, the support people are very...

Jun 2020
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Analyst/Coordinator

Implementation and Training

PatientSafe Solutions doesn't have any ongoing training; they basically have a train-the-trainer...

Jun 2020
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Analyst/Coordinator

Technology

We are very limited in the devices we can use with the system, and the cost of new devices is too...

Jun 2020
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Analyst/Coordinator

Technology

We once had an issue when the vendor let a certificate expire, so we got an error on the website and...

Jun 2020
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Analyst/Coordinator

Future Outlook

We are planning to switch to a new EMR vendor soon that will offer functionality to replace...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We would be poor if they did charge us for everything....

Mar 2020
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Manager

Relationship

I like that we are partners with the vendor. When our executives came up with an idea that wasn't...

Mar 2020
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Manager

Implementation and Training

The only thing that I would rate the vendor a little low on is training and education. That is...

Mar 2020
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CNIO

Future Outlook

PatientSafe Solutions is responsive and awesome. We are looking to expand our use of their...

Feb 2020
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CNIO

Interfacing and Integration

The solution is so easy to use, we pull from PatientTouch Communications into our EHR, including...

Feb 2020
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CNIO

Relationship

One of the outcomes we have seen from using the system is an increase in communication, which...

Feb 2020
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CNIO

ROI / Cost (care and feeding)

The system is part of my long-term plans, and PatientSafe Solutions does a good job of avoiding...

Feb 2020
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CNIO

Relationship

I have the phone number to one of the higher-ups at PatientSafe Solutions, and I can text that...

Feb 2020
 Helpful

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CNIO

Relationship

With the system, we have eliminated mislabeled specimens. For overall satisfaction, I would give...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

I like the fact that we can use the solution for data gathering and for nursing notes. And we can...

Feb 2020
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Analyst/Coordinator

Service and Support

We are trying to get to where we want to go, but the responsibility isn't all on PatientSafe...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

My satisfaction will improve in a year. PatientSafe Solutions is really waiting for us. Our network...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is great for secure communications. We are just on the cusp of doing clinical...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The top strength of the system is its ease of use. If people can use a smartphone, they can use the...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

I appreciate that PatientSafe Solutions is very reactive to our concerns. Usually, when I ask for...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

Sometimes PatientSafe Solutions promises certain features but follows up by telling us that those...

Jan 2020
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Manager

Lessons Learned

Part of our challenge with PatientSafe Solutions is we didn't take all of their features. We...

Dec 2019
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Manager

Relationship

We started using PatientSafe Solutions' product because we needed a front-end communication platform...

Dec 2019
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Manager

Relationship

For everything we have challenged the vendor on, they have been able to come back to us and deliver...

Dec 2019
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Manager

Interfacing and Integration

A weakness with PatientTouch Communications is the way in which it integrates with our unified...

Dec 2019
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Manager

Relationship

The vendor's strengths are their customer service and their responses to the requests we have had....

Dec 2019
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Manager

Relationship

We have only had one instance where we have needed executive involvement from PatientSafe Solutions....

Dec 2019
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Manager

ROI / Cost (care and feeding)

I would rate driving outcomes very highly. That hasn't come just from PatientTouch Communications;...

Dec 2019
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Manager

Future Outlook

I forecast that my satisfaction will increase because we are getting ready to roll out the system in...

Dec 2019
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Director

Relationship

PatientSafe Solutions is a difficult vendor to work with from an IT perspective. They prefer to...

Dec 2019
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Director

Functionality and Upgrades

There is nothing I can think of to improve PatientTouch Communications at this time. We have only...

Dec 2019
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Director

Other Observations & Comments

I don't think the issues we had with training were necessarily the fault of PatientSafe Solutions....

Dec 2019
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Director

Other Observations & Comments

I would rate the ease of use for PatientTouch Communications as high but not perfect. That is...

Dec 2019
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Director

Other Observations & Comments

My rating for the functionality of PatientTouch Communications is not reflective of the vendor...

Dec 2019
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Director

Relationship

I don't think it is typical to have an executive of an organization come to a go-live, but that is...

Dec 2019