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Edge Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Culture

The only time I interacted with the vendor recently was when I was looking into purchasing one of...

Mar 2024
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Director

Relationship, Product

I have used one of Edge's competitors, and it set a low bar because it dropped calls all the time....

Mar 2024
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Director

Operations, Product

As long as people know how to use any phone app, they can use the tool. But some people struggle if...

Mar 2024
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Director

Product

There could be some improvements to the enterprise manager, which is the desktop application. The...

Mar 2024
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Director

Relationship

The vendor points out whether they detect anything, and we have received alerts before. The vendor...

Mar 2024
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Director

Relationship, Product

I would tell someone that Edge is the way to go if they want secure communication via a solid phone...

Mar 2024
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CMIO

Relationship

We are having all sorts of technical support issues. I wouldn't view Vocera as a premier vendor. We...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

The biggest hurdle that we have had with Vocera was when we had a server upgrade that seemed to have...

Jan 2024
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Analyst/Coordinator

Product

As far as the application itself goes, one of the biggest things to improve would be user...

Jan 2024
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Analyst/Coordinator

Relationship

I like our Vocera representative and the support folks that I have been working with. The product...

Jan 2024
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Analyst/Coordinator

Operations, Product

Training new users on Edge is easy. The product is very reliable and stable. Like everything, it is...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Edge could maybe meet our needs if it had a messaging application inside of the current program that...

Jan 2024
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Analyst/Coordinator

Operations

Vocera is staying up-to-date on everything, for the most part, and they do deliver the most current...

Jan 2024
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Director

Loyalty, Relationship

We started with Edge before it was acquired, and everything has gone downhill since the acquisition;...

Dec 2023
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Analyst/Coordinator

Relationship

Edge is pretty good. It is pretty easy to use. Once we get Vocera's support people involved, they...

Nov 2023
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Analyst/Coordinator

Operations

Vocera’s go-live support is average. I have had better. With training, Vocera is not the worst, but...

Nov 2023
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Analyst/Coordinator

Value

I would tell someone looking into Edge to make sure they investigate Vocera’s support model and...

Nov 2023
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Manager

Loyalty, Relationship

There have been big changes. From a support perspective, Vocera hasn’t been keeping all their...

Nov 2023
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Manager

Operations

From an implementation and project standpoint, Vocera is keeping all their promises. There are just...

Nov 2023
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Manager

Loyalty

We have had challenges with Vocera's system, and we are trying find a better solution to replace it....

Sep 2023
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Manager

Culture, Value

Vocera tries to charge us for some things, but we catch them and say that certain things should be...

Sep 2023
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Manager

Product

The system's whole concept is a good idea. We use the product to send out alerts to different phones...

Sep 2023
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Manager

Relationship

We have a direct contact from Vocera who we try to go through, but one of our biggest pain points is...

Sep 2023
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Manager

Relationship

Vocera's system may be a worthwhile product for a small organization, but it may present challenges...

Sep 2023
||
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Manager

Culture, Operations, Product

The system works, but we continue to have some challenges, and we constantly have to hold the...

Sep 2023
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Nurse

Culture, Value

We had a project going and sent Vocera a bid, and we felt like we were being taken advantage of. We...

Sep 2023
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Nurse

Product

The system delivers messages to the staff's phones and pagers.

Sep 2023
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(0)
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Nurse

Loyalty, Relationship

Customer satisfaction and support have declined tremendously. Vocera has been through changes over...

Sep 2023
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(0)
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Manager

Relationship

Vocera is trying to do better with their support, and I appreciate that. However, the vendor needs...

Sep 2023
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Manager

Relationship

Edge doesn’t work. That is our biggest problem with communications. I don’t know what happened...

Sep 2023
||
(0)
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Manager

Operations, Product

Our environment is not healthy in the sense that we have experienced server issues and the...

Sep 2023
||
(0)
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Manager

Product

Edge is not an easy product to use. We have to log in frequently to an application, but some end...

Sep 2023
||
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Manager

Relationship

I don’t even know who the vendor's executives are anymore. After Stryker acquired Vocera, nobody...

Sep 2023
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Manager

Loyalty, Value

We got a good deal on Edge, but it is not a great product to begin with. I guess we get what we pay...

Sep 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship

There have been some transitional pains since Vocera took over the solution, but things are getting...

Aug 2023
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(0)
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Analyst/Coordinator

Culture

The vendor doesn’t allow everyone from our organization to call them. If someone is out of town and...

Aug 2023
||
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Analyst/Coordinator

Relationship

I don't even know who the executives are at Vocera. I haven't had any executives contact me. When...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Value

As of recently, Vocera has been charging for certain things that they typically haven't charged for...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Edge is a pretty good app for secure communication. We are using Edge internally for text messages...

Jul 2023
||
(0)
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Manager

Relationship

The system works to a point. Each time we need to do something that isn't in the vendor's...

Jun 2023
||
(0)
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Manager

Relationship

There have been times when the system has gone down, and the vendor hasn't let us know, and the...

Jun 2023
||
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Manager

Culture, Value

With Edge, there are some things that the vendor could charge for that they don't necessarily charge...

Jun 2023
||
(0)
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Manager

Operations

Getting training materials from the vendor is hard. Vocera generally has some information, but it is...

Jun 2023
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Manager

Loyalty

We wouldn’t buy Edge again because the vendor just went through a transition. They have been bought...

Jun 2023
||
(0)
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Manager

Product

We have had issues with the system working properly or performing upgrades and things of that nature...

Jun 2023
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(0)
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Manager

Relationship, Product

Edge relies on so many other IT systems to function that we have a lot of outages. When something...

May 2023
||
(0)
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Manager

Relationship

The product has not changed significantly in the last several years. It is functionally the same....

May 2023
||
(0)
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Manager

Relationship

Vocera does a relatively good job with support at the moment when there is an outage or something.

May 2023
||
(0)
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Manager

Relationship

We aren’t extremely satisfied because there are times when we have to wait for someone to get back...

May 2023
||
(0)
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Manager

Relationship

We have regular meetings with our client representative for our hospital. They are familiar with all...

May 2023
||
(0)
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Manager

Product

Our end users like the product; it is relatively easy for them to understand, save for the...

May 2023
||
(0)
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Manager

Relationship

We struggle with Vocera’s support model and getting issues addressed. We have open enhancement...

May 2023
||
(0)
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Manager

Relationship, Product

We are still experiencing issues caused by the vendor when they make changes to the system. We are...

May 2023
||
(0)
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Manager

Operations, Product

The ease of use for admins is awful, but part of that is because of the complexity of our build. It...

May 2023
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(0)
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Manager

Loyalty

We are probably going to replace Edge eventually. We may keep it to some degree, but it will not be...

May 2023
||
(0)
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Manager

Product

We have had some struggles with the last few upgrades we have done with Vocera because they have...

May 2023
||
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