PatientTouch Communications Comments

 

Featured  Report

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/18/2021 12:15:25 AM and Model.EvProductId = 86195

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Analyst/Coordinator

Future Outlook

PatientTouch Communications is part of our long-term plans. It is our go-forward plan for our...

Jan 2021
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is working as designed. It is an above-average solution.

Jan 2021
 Helpful

 or  to see details.

Director

Implementation and Training

There isn’t anything I feel could be improved. This has been the best product implementation I have...

Jan 2021
 Helpful

 or  to see details.

Nurse

Service and Support

PatientSafe Solutions has been very flexible throughout the COVID-19 pandemic, and they have been...

Dec 2020
 Helpful

 or  to see details.

Nurse

Service and Support

There is a lot of open communication. I don't feel like I have to call PatientSafe Solutions and ask...

Dec 2020
 Helpful

 or  to see details.

Nurse

Service and Support

We are using a different education model because of COVID-19. PatientSafe Solutions has been more...

Dec 2020
 Helpful

 or  to see details.

Nurse

Service and Support

Initially, we wanted to implement certain things. Unfortunately, our timeline has been bumped back a...

Dec 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product is very easy to use and mimics communication outside our organization, such as what an...

Dec 2020
 Helpful

 or  to see details.

Nurse

Service and Support

I have noticed that PatientSafe Solutions has had to cut back on their support during COVID-19, so...

Dec 2020
 Helpful

 or  to see details.

Nurse

Service and Support

Our organization works on reaching our outcomes internally, but we don't always get the vendor's...

Dec 2020
 Helpful

 or  to see details.

Nurse

Relationship

PatientSafe Solutions is very good at making sure our executives speak with their executives. They...

Dec 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

I think the mobile platform has been really good because people are used to using their personal...

Dec 2020
 Helpful

 or  to see details.

Nurse

Service and Support

We love the product. The support is fantastic. If we ever have an issue, PatientSafe Solutions is...

Dec 2020
 Helpful

 or  to see details.

Nurse

Service and Support

PatientSafe Solutions is really great about any enhancement requests that we have. Sometimes those...

Dec 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There is nothing specific that we like about PatientTouch Communications that comes to mind...

Dec 2020
 Helpful

 or  to see details.

Director

Relationship

PatientSafe Solutions has been a good partner. They have an awesome product and are an awesome...

Dec 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We love PatientTouch Communications, but the vendor doesn't offer a secure texting solution with...

Dec 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We tried to update our actual handhelds, and I don't know what the delay is, but we keep being told...

Dec 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don't pay any money for the product, so I don't know what we paid for it. I think PatientTouch...

Dec 2020
 Helpful

 or  to see details.

CIO

Technology

What I like about PatientTouch Communications is the ease of use. The doctors can use it. Also, I...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I don't think that PatientSafe Solutions made any changes for this solution regarding COVID-19, but...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We chose PatientTouch Communications after looking at other products because of its functionality...

Oct 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We haven't really had any ongoing training from the vendor. Ongoing training would be beneficial for...

Oct 2020
 Helpful

 or  to see details.

Manager

Relationship

PatientSafe Solutions helps us with what we are doing. They are really friendly people to work with,...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We aren't really using any of PatientSafe Solutions' new technology. We use PatientTouch...

Oct 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I would like to be able to schedule interventions in the solution. To be honest, I think that this...

Oct 2020
 Helpful

 or  to see details.

CIO

Relationship

We have had a lot of conversations with one of the executives. That person is great. One of the...

Sep 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We do a lot of work with PatientSafe Solutions that gives them the opportunity to market new things...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

During the COVID-19 crisis, the vendor found ways to help with communications, especially in the...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

When we have issues, PatientSafe Solutions may believe that those are customer issues, but they...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

During the implementation, PatientSafe Solutions stepped up and told us when things were their...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

PatientTouch Communications is integrated but isn't as integrated with the nurse call system. We...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

PatientSafe Solutions is a little open to coming on-site and assisting us with any issues that we...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

PatientSafe Solutions is very innovative, and I don't know whether that is because they have a...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

The executives took the time to meet with us. They are very receptive to our ideas and opinions.

Sep 2020
 Helpful

 or  to see details.

Manager

Technology

PatientSafe Solutions is still a new company. They have been developing as they go. They take a lot...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

PatientSafe Solutions wasn't very thorough when they trained us on the back end of the product. That...

Sep 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

In terms of integration, PatientSafe Solutions could improve by providing more options for their...

Sep 2020
 Helpful

 or  to see details.

Manager

Technology

We have had some bugs with the system. If someone loses Wi-Fi connection, the system doesn't...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had cases where someone is assigned to a role but only one person is supposed to be assigned...

Sep 2020
 Helpful

 or  to see details.

Manager

Technology

PatientSafe Solutions has been adding new features that we are interested in, such as integration...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

PatientSafe Solutions is very receptive. It is easy to get them on a call. We recently needed to...

Sep 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I haven't used another system like the PatientSafe Solutions system, but I would feel very...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

Our experience with the vendor has been great. They have responded well to our requests for support...

Sep 2020
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We looked at a couple of other vendors. We were in a fairly unique situation in that we had already...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system gives us the ability to get an application on a phone that also manages our Wi-Fi VoIP....

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would give the devices a high rating for working as promoted. The vendor has done a pretty dang...

Sep 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I would not give the vendor a very high rating for delivering new technology that meets our needs,...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would give PatientSafe Solutions the highest score for supporting us through COVID-19. We haven't...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We like not being on the most current upgrade. We let others test out the newest upgrade. That is...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would say that PatientSafe Solutions keeps their promises within reason. That is fair. PatientSafe...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I am not privy to the charges from PatientSafe Solutions, but as far as I am aware, the cost is...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

With the system, we are able to unify clinical communication. It is very easy to tell who the...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

PatientSafe Solutions is very interested in getting feedback from us about where they are lacking so...

Aug 2020
 Helpful

 or  to see details.

Director

Implementation and Training

If someone asked me about PatientSafe Solutions, I would talk about the vendor's responsiveness. The...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

We were heavily impacted by COVID-19, and PatientSafe Solutions was highly engaged with us. They...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

With PatientSafe Solutions, we sometimes see some post-upgrade issues that we didn’t necessarily...

Aug 2020
 Helpful

 or  to see details.

Director

Implementation and Training

PatientSafe Solutions has an extensive train-the-trainer program, so the training for the end users...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

PatientSafe Solutions somewhat keeps their promises. In terms of the product working as promoted, I...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would recommend PatientSafe Solutions. Their customer service is great, and I always feel like...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

We haven’t done a whole lot for the COVID-19 crisis. I guess I can use the product for one thing. I...

Aug 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I like the product. However, when I consider whether I would buy it again, I recognize that that...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been monitoring some things that we have done pretty well with the product, but they aren't...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product has security certificates, and they expire, but we don't know about the expirations...

Aug 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Early on, there was a good amount of executive involvement from the vendor. Right now, we are in a...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

Before COVID-19 really started impacting healthcare organizations, the vendor's executives reached...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see the solution work more like a phone system. It doesn't exactly do that right...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We don't see many bugs in the system. It is a very solid solution. We can hand someone the system,...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

We receive really good customer service. We have an individual customer representative who follows...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

When it comes to upgrades, the PatientSafe Solutions technicians always have great communication...

Jul 2020
 Helpful

 or  to see details.

CMIO

Relationship

PatientSafe Solutions has been a very responsive, engaged vendor all the way to the CEO. The vendor...

Jun 2020
 Helpful

 or  to see details.

CMIO

Technology

I would like to see some improvements in the ease of use of the product. The vendor has some...

Jun 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

One of our goals is to have our nurses and physicians know who is assigned to the patient. The...

Jun 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We have been very happy with the product and vendor. There is good integration. The product was very...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

PatientSafe Solutions' support is great. When we have an issue, the support people are very...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

PatientSafe Solutions doesn't have any ongoing training; they basically have a train-the-trainer...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

We are very limited in the devices we can use with the system, and the cost of new devices is too...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

We once had an issue when the vendor let a certificate expire, so we got an error on the website and...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are planning to switch to a new EMR vendor soon that will offer functionality to replace...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We would be poor if they did charge us for everything....

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

I like that we are partners with the vendor. When our executives came up with an idea that wasn't...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The only thing that I would rate the vendor a little low on is training and education. That is...

Mar 2020
 Helpful

 or  to see details.

CNIO

Future Outlook

PatientSafe Solutions is responsive and awesome. We are looking to expand our use of their...

Feb 2020
 Helpful

 or  to see details.

CNIO

Interfacing and Integration

The solution is so easy to use, we pull from PatientTouch Communications into our EHR, including...

Feb 2020
 Helpful

 or  to see details.

CNIO

Relationship

One of the outcomes we have seen from using the system is an increase in communication, which...

Feb 2020
 Helpful

 or  to see details.

CNIO

ROI / Cost (care and feeding)

The system is part of my long-term plans, and PatientSafe Solutions does a good job of avoiding...

Feb 2020
 Helpful

 or  to see details.

CNIO

Relationship

I have the phone number to one of the higher-ups at PatientSafe Solutions, and I can text that...

Feb 2020
 Helpful

 or  to see details.

CNIO

Relationship

With the system, we have eliminated mislabeled specimens. For overall satisfaction, I would give...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like the fact that we can use the solution for data gathering and for nursing notes. And we can...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We are trying to get to where we want to go, but the responsibility isn't all on PatientSafe...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

My satisfaction will improve in a year. PatientSafe Solutions is really waiting for us. Our network...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is great for secure communications. We are just on the cusp of doing clinical...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The top strength of the system is its ease of use. If people can use a smartphone, they can use the...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I appreciate that PatientSafe Solutions is very reactive to our concerns. Usually, when I ask for...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sometimes PatientSafe Solutions promises certain features but follows up by telling us that those...

Jan 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports