Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Clinical Communications on your dashboard or bookmark under

(Your Products / Your Organization's Products)


PatientTouch Communications Comments
Filtered view: All

KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Clinical Communications on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

We like having the push notification services for call lights instead of the traditional method of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When people do their assignments in the EMR, those things stay assigned to them for their shift,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We might have had low expectations, but we have had no huge problems with services. Anytime we have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor could expand their partnerships with other third-party vendors. We have had a difficult...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution is definitely part of our long-term plans. It is a core part of our communication...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product has been extremely reliable for messaging and voice communication, and that has been a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

PatientTouch Communications has always been one of the shining stars among the solutions that we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have done so much with the vendor. We have worked with them to design some really cool things....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I haven't seen PatientSafe Solutions train us in a long time. We have been on the solution for many...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

PatientSafe Solutions cycled out our account executive. We had some challenges with that for a bit...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have definitely worked with vendors that have charged me for breathing. PatientSafe Solutions is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The major strengths of the product are in its integration with our system. For the front-end user,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have more challenges on the technical end with upgrades. When there are upgrades, we have to hold...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientTouch Communications is easy to use. When we make recommendations to simplify using the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The tier-one support needs a lot of improvement. Our support tickets often sit for a couple of days...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our account manager and the executive team are excellent. When we escalate issues, those people are...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We feel nickel-and-dimed by PatientSafe Solutions. Although they are flexible when we suggest any...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientSafe Solutions has facilitated our ability to do our own training in-house. They provide the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some development issues that stem from us throwing a lot at the vendor. We often feel...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If PatientTouch Communications has a weakness, it is in the surgery area. We will be using another...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One outcome that we have seen from our primary communications platform has been an improvement to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientSafe Solutions doesn't nickel-and-dime. If they did, we would have let them go a long time...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not going to say that the implementation was the best ever done, but it was pretty darn tight...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In a year, we are going to have a whole lot more integration with the system, and we are going to be...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientSafe Solutions' things work on Apple products, and Apple releases a test code of their next...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have been some enhancements that our nurses have asked for that we haven't gotten yet that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love how well the vendor delivers new technology to meet our needs. An executive has worked with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

What stands out is how PatientSafe Solutions responds to problems. We can call the vendor or put a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The nice thing is that the vendor frequently comes on-site, including during the COVID-19 pandemic....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

One outcome is having a mobile communication device that is centered around patients and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am highly confident that PatientSafe Solutions is able to achieve all of our desired outcomes....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our top outcomes are definitely uniting the patient care team and breaking down silos within the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PatientSafe Solutions is one of our definite decisions, and we are not looking to transition away...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PatientSafe Solutions doesn’t nickel-and-dime us at all. I send a lot of emails asking questions...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When it comes to the ease of use, it is like the iPhone texting platform that we have on our normal...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PatientSafe Solutions worked with us a lot during COVID-19. We requested something regarding...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PatientTouch Communications is very easy to use and very flexible, and it allows us to really adapt...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some servers go down on occasion, but other than that, the solution works really great. It would be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We run into issues when trying to get interfaces set up; that is a process. We have to work with the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is constantly doing updates, so they are staying up to date with everything.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As soon as PatientSafe Solutions notices that something is happening, they have an automated system...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have not seen any executive involvement from PatientSafe Solutions. An occasional email or...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our PatientSafe Solutions package includes reports, but other things cost extra, like if we want to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We always get what we ask for from PatientSafe Solutions. They do upgrades often and have mobile...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I have had great results with PatientSafe Solutions' support people. They give us multiple options...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PatientSafe Solutions has been very helpful during COVID-19. They have updated our charting for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are supposed to get two major updates per year, and those updates have been very difficult for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have worked with people on multiple levels at PatientSafe Solutions. They are pretty approachable.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product wasn't a central part of our COVID-19 response because we were reliant on other...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of my pet peeves with this product and where the vendor lacks functionality is with push...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Among all the vendors I work with, I consider PatientSafe Solutions to be one of the more responsive...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PatientSafe Solutions still struggles with preparing for iOS upgrades. Apple will roll out a new iOS...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PatientTouch Communications is part of our long-term plans. It is our go-forward plan for our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is working as designed. It is an above-average solution.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There isn’t anything I feel could be improved. This has been the best product implementation I have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PatientSafe Solutions has been very flexible throughout the COVID-19 pandemic, and they have been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There is a lot of open communication. I don't feel like I have to call PatientSafe Solutions and ask...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We are using a different education model because of COVID-19. PatientSafe Solutions has been more...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Initially, we wanted to implement certain things. Unfortunately, our timeline has been bumped back a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The product is very easy to use and mimics communication outside our organization, such as what an...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I have noticed that PatientSafe Solutions has had to cut back on their support during COVID-19, so...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our organization works on reaching our outcomes internally, but we don't always get the vendor's...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PatientSafe Solutions is very good at making sure our executives speak with their executives. They...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I think the mobile platform has been really good because people are used to using their personal...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We love the product. The support is fantastic. If we ever have an issue, PatientSafe Solutions is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PatientSafe Solutions is really great about any enhancement requests that we have. Sometimes those...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is nothing specific that we like about PatientTouch Communications that comes to mind...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientSafe Solutions has been a good partner. They have an awesome product and are an awesome...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We love PatientTouch Communications, but the vendor doesn't offer a secure texting solution with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We tried to update our actual handhelds, and I don't know what the delay is, but we keep being told...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't pay any money for the product, so I don't know what we paid for it. I think PatientTouch...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

What I like about PatientTouch Communications is the ease of use. The doctors can use it. Also, I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think that PatientSafe Solutions made any changes for this solution regarding COVID-19, but...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We chose PatientTouch Communications after looking at other products because of its functionality...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't really had any ongoing training from the vendor. Ongoing training would be beneficial for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientSafe Solutions helps us with what we are doing. They are really friendly people to work with,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We aren't really using any of PatientSafe Solutions' new technology. We use PatientTouch...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to be able to schedule interventions in the solution. To be honest, I think that this...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had a lot of conversations with one of the executives. That person is great. One of the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We do a lot of work with PatientSafe Solutions that gives them the opportunity to market new things...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the COVID-19 crisis, the vendor found ways to help with communications, especially in the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have issues, PatientSafe Solutions may believe that those are customer issues, but they...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the implementation, PatientSafe Solutions stepped up and told us when things were their...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientTouch Communications is integrated but isn't as integrated with the nurse call system. We...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientSafe Solutions is a little open to coming on-site and assisting us with any issues that we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientSafe Solutions is very innovative, and I don't know whether that is because they have a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The executives took the time to meet with us. They are very receptive to our ideas and opinions.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientSafe Solutions is still a new company. They have been developing as they go. They take a lot...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientSafe Solutions wasn't very thorough when they trained us on the back end of the product. That...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of integration, PatientSafe Solutions could improve by providing more options for their...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some bugs with the system. If someone loses Wi-Fi connection, the system doesn't...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had cases where someone is assigned to a role but only one person is supposed to be assigned...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientSafe Solutions has been adding new features that we are interested in, such as integration...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PatientSafe Solutions is very receptive. It is easy to get them on a call. We recently needed to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't used another system like the PatientSafe Solutions system, but I would feel very...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our experience with the vendor has been great. They have responded well to our requests for support...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We looked at a couple of other vendors. We were in a fairly unique situation in that we had already...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system gives us the ability to get an application on a phone that also manages our Wi-Fi VoIP....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the devices a high rating for working as promoted. The vendor has done a pretty dang...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would not give the vendor a very high rating for delivering new technology that meets our needs,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would give PatientSafe Solutions the highest score for supporting us through COVID-19. We haven't...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We like not being on the most current upgrade. We let others test out the newest upgrade. That is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would say that PatientSafe Solutions keeps their promises within reason. That is fair. PatientSafe...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am not privy to the charges from PatientSafe Solutions, but as far as I am aware, the cost is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the system, we are able to unify clinical communication. It is very easy to tell who the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientSafe Solutions is very interested in getting feedback from us about where they are lacking so...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If someone asked me about PatientSafe Solutions, I would talk about the vendor's responsiveness. The...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were heavily impacted by COVID-19, and PatientSafe Solutions was highly engaged with us. They...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With PatientSafe Solutions, we sometimes see some post-upgrade issues that we didn’t necessarily...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientSafe Solutions has an extensive train-the-trainer program, so the training for the end users...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PatientSafe Solutions somewhat keeps their promises. In terms of the product working as promoted, I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would recommend PatientSafe Solutions. Their customer service is great, and I always feel like...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We haven’t done a whole lot for the COVID-19 crisis. I guess I can use the product for one thing. I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the product. However, when I consider whether I would buy it again, I recognize that that...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been monitoring some things that we have done pretty well with the product, but they aren't...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product has security certificates, and they expire, but we don't know about the expirations...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Early on, there was a good amount of executive involvement from the vendor. Right now, we are in a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports