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KLAS Research Director - Paul Hess
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Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Director

If I had the choice between PatientSafe Solutions and another vendor, I would choose PatientSafe...

Sep 2021
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Director

We found out that there were some costs with interfacing outside of the base costs. We didn't...

Sep 2021
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Director

PatientTouch Communications didn't work as promoted, but PatientSafe Solutions fixed the issue after...

Sep 2021
||
(0)
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Director

PatientSafe Solutions is outstanding as a company, and they are very in tune with our needs and...

Sep 2021
||
(0)
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Manager

I would not buy PatientTouch Communications again. The way we use it is not how its functionality is...

Aug 2021
||
(0)
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Manager

PatientSafe Solutions absolutely keeps their promises. They are struggling a little bit with the...

Aug 2021
||
(0)
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Manager

I definitely do not feel nickel-and-dimed. PatientSafe Solutions is very generous with us.

Aug 2021
||
(0)
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Manager

I struggle with PatientSafe Solutions' support. It is infuriating at times when we are trying to fix...

Aug 2021
||
(0)
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Manager

I am hoping that our satisfaction with PatientTouch Communications will go up, but with the...

Aug 2021
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(0)
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Manager

When it comes to patient safety and patient and staff satisfaction, there is a lot of value in the...

Aug 2021
||
(0)
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Manager

PatientSafe Solutions definitely needs to think of their own middleware solution instead of relying...

Aug 2021
||
(0)
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Manager

PatientTouch Communications’ user interface might need some sprucing up to make it easier for staff...

Aug 2021
||
(0)
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Manager

We would love to have the capability to add other platforms for communication and patient safety...

Aug 2021
||
(0)
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Manager

The Vocera buyout causes a little bit of anxiety on our end. We have a product that has only been...

Aug 2021
||
(0)
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Manager

One thing that we struggle with is integrating PatientTouch Communications with our phone system. My...

Jul 2021
||
(0)
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Manager

PatientSafe Solutions has been a hundred percent engaged. They work with us on issues. They have...

Jul 2021
||
(0)
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Manager

PatientSafe Solutions should work on hiring stronger support. Our team has some skilled people who...

Jul 2021
||
(0)
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Manager

I would like to see PatientSafe Solutions handle their directory a little bit differently. There are...

Jul 2021
||
(0)
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Manager

A lot of the product's strengths are with its integration. When we were seeking out a solution, our...

Jul 2021
||
(0)
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Manager

I have worked with several IT vendors, and I have been very impressed with PatientSafe Solutions'...

Jul 2021
||
(0)
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Analyst/Coordinator

We like having the push notification services for call lights instead of the traditional method of...

Jul 2021
||
(0)
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Analyst/Coordinator

When people do their assignments in the EMR, those things stay assigned to them for their shift,...

Jul 2021
||
(0)
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Analyst/Coordinator

We might have had low expectations, but we have had no huge problems with services. Anytime we have...

Jul 2021
||
(0)
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Analyst/Coordinator

The vendor could expand their partnerships with other third-party vendors. We have had a difficult...

Jul 2021
||
(0)
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Analyst/Coordinator

The solution is definitely part of our long-term plans. It is a core part of our communication...

Jul 2021
||
(0)
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Analyst/Coordinator

The product has been extremely reliable for messaging and voice communication, and that has been a...

Jul 2021
||
(0)
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CIO

PatientTouch Communications has always been one of the shining stars among the solutions that we...

Jun 2021
||
(0)
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CIO

We have done so much with the vendor. We have worked with them to design some really cool things....

Jun 2021
||
(0)
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CIO

I haven't seen PatientSafe Solutions train us in a long time. We have been on the solution for many...

Jun 2021
||
(0)
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CIO

PatientSafe Solutions cycled out our account executive. We had some challenges with that for a bit...

Jun 2021
||
(0)
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CIO

I have definitely worked with vendors that have charged me for breathing. PatientSafe Solutions is...

Jun 2021
||
(0)
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Director

The major strengths of the product are in its integration with our system. For the front-end user,...

May 2021
||
(0)
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Director

We have more challenges on the technical end with upgrades. When there are upgrades, we have to hold...

May 2021
||
(0)
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Director

PatientTouch Communications is easy to use. When we make recommendations to simplify using the...

Mar 2021
||
(0)
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Director

The tier-one support needs a lot of improvement. Our support tickets often sit for a couple of days...

Mar 2021
||
(0)
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Director

Our account manager and the executive team are excellent. When we escalate issues, those people are...

Mar 2021
||
(0)
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Director

We feel nickel-and-dimed by PatientSafe Solutions. Although they are flexible when we suggest any...

Mar 2021
||
(0)
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Director

PatientSafe Solutions has facilitated our ability to do our own training in-house. They provide the...

Mar 2021
||
(0)
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Director

We have had some development issues that stem from us throwing a lot at the vendor. We often feel...

Mar 2021
||
(0)
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Director

If PatientTouch Communications has a weakness, it is in the surgery area. We will be using another...

Mar 2021
||
(0)
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Director

One outcome that we have seen from our primary communications platform has been an improvement to...

Mar 2021
||
(0)
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Director

PatientSafe Solutions doesn't nickel-and-dime. If they did, we would have let them go a long time...

Mar 2021
||
(0)
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Director

I am not going to say that the implementation was the best ever done, but it was pretty darn tight...

Mar 2021
||
(0)
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Director

In a year, we are going to have a whole lot more integration with the system, and we are going to be...

Mar 2021
||
(0)
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Director

PatientSafe Solutions' things work on Apple products, and Apple releases a test code of their next...

Mar 2021
||
(0)
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Director

There have been some enhancements that our nurses have asked for that we haven't gotten yet that...

Mar 2021
||
(0)
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Director

I love how well the vendor delivers new technology to meet our needs. An executive has worked with...

Mar 2021
||
(0)
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Director

What stands out is how PatientSafe Solutions responds to problems. We can call the vendor or put a...

Mar 2021
||
(0)
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Director

The nice thing is that the vendor frequently comes on-site, including during the COVID-19 pandemic....

Mar 2021
||
(0)
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Analyst/Coordinator

One outcome is having a mobile communication device that is centered around patients and...

Mar 2021
||
(0)
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Analyst/Coordinator

I am highly confident that PatientSafe Solutions is able to achieve all of our desired outcomes....

Mar 2021
||
(0)
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Nurse

Our top outcomes are definitely uniting the patient care team and breaking down silos within the...

Mar 2021
||
(0)
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Nurse

PatientSafe Solutions is one of our definite decisions, and we are not looking to transition away...

Mar 2021
||
(0)
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Nurse

PatientSafe Solutions doesn’t nickel-and-dime us at all. I send a lot of emails asking questions...

Mar 2021
||
(0)
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Nurse

When it comes to the ease of use, it is like the iPhone texting platform that we have on our normal...

Mar 2021
||
(0)
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Nurse

PatientSafe Solutions worked with us a lot during COVID-19. We requested something regarding...

Mar 2021
||
(0)
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Nurse

PatientTouch Communications is very easy to use and very flexible, and it allows us to really adapt...

Mar 2021
||
(0)
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Analyst/Coordinator

Some servers go down on occasion, but other than that, the solution works really great. It would be...

Jan 2021
||
(0)
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Analyst/Coordinator

We run into issues when trying to get interfaces set up; that is a process. We have to work with the...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor is constantly doing updates, so they are staying up to date with everything.

Jan 2021
||
(0)
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Analyst/Coordinator

As soon as PatientSafe Solutions notices that something is happening, they have an automated system...

Jan 2021
||
(0)
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Analyst/Coordinator

I have not seen any executive involvement from PatientSafe Solutions. An occasional email or...

Jan 2021
||
(0)
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Nurse

Our PatientSafe Solutions package includes reports, but other things cost extra, like if we want to...

Jan 2021
||
(0)
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Nurse

We always get what we ask for from PatientSafe Solutions. They do upgrades often and have mobile...

Jan 2021
||
(0)
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Nurse

I have had great results with PatientSafe Solutions' support people. They give us multiple options...

Jan 2021
||
(0)
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Nurse

PatientSafe Solutions has been very helpful during COVID-19. They have updated our charting for...

Jan 2021
||
(0)
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Analyst/Coordinator

We are supposed to get two major updates per year, and those updates have been very difficult for...

Jan 2021
||
(0)
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Analyst/Coordinator

I have worked with people on multiple levels at PatientSafe Solutions. They are pretty approachable.

Jan 2021
||
(0)
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VP/Other Executive

The product wasn't a central part of our COVID-19 response because we were reliant on other...

Jan 2021
||
(0)
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VP/Other Executive

One of my pet peeves with this product and where the vendor lacks functionality is with push...

Jan 2021
||
(0)
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VP/Other Executive

Among all the vendors I work with, I consider PatientSafe Solutions to be one of the more responsive...

Jan 2021
||
(0)
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VP/Other Executive

PatientSafe Solutions still struggles with preparing for iOS upgrades. Apple will roll out a new iOS...

Jan 2021
||
(0)
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Analyst/Coordinator

PatientTouch Communications is part of our long-term plans. It is our go-forward plan for our...

Jan 2021
||
(0)
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Manager

The system is working as designed. It is an above-average solution.

Jan 2021
||
(0)
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Director

There isn’t anything I feel could be improved. This has been the best product implementation I have...

Jan 2021
||
(0)
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Nurse

PatientSafe Solutions has been very flexible throughout the COVID-19 pandemic, and they have been...

Dec 2020
||
(0)
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Nurse

There is a lot of open communication. I don't feel like I have to call PatientSafe Solutions and ask...

Dec 2020
||
(0)
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Nurse

We are using a different education model because of COVID-19. PatientSafe Solutions has been more...

Dec 2020
||
(0)
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Nurse

Initially, we wanted to implement certain things. Unfortunately, our timeline has been bumped back a...

Dec 2020
||
(0)
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Nurse

The product is very easy to use and mimics communication outside our organization, such as what an...

Dec 2020
||
(0)
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Nurse

I have noticed that PatientSafe Solutions has had to cut back on their support during COVID-19, so...

Dec 2020
||
(0)
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Nurse

Our organization works on reaching our outcomes internally, but we don't always get the vendor's...

Dec 2020
||
(0)
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Nurse

PatientSafe Solutions is very good at making sure our executives speak with their executives. They...

Dec 2020
||
(0)
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Nurse

I think the mobile platform has been really good because people are used to using their personal...

Dec 2020
||
(0)
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Nurse

We love the product. The support is fantastic. If we ever have an issue, PatientSafe Solutions is...

Dec 2020
||
(0)
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Nurse

PatientSafe Solutions is really great about any enhancement requests that we have. Sometimes those...

Dec 2020
||
(0)
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Director

There is nothing specific that we like about PatientTouch Communications that comes to mind...

Dec 2020
||
(0)
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Director

PatientSafe Solutions has been a good partner. They have an awesome product and are an awesome...

Dec 2020
||
(0)
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Director

We love PatientTouch Communications, but the vendor doesn't offer a secure texting solution with...

Dec 2020
||
(0)
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Manager

We tried to update our actual handhelds, and I don't know what the delay is, but we keep being told...

Dec 2020
||
(0)
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Manager

I don't pay any money for the product, so I don't know what we paid for it. I think PatientTouch...

Dec 2020
||
(0)
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CIO

What I like about PatientTouch Communications is the ease of use. The doctors can use it. Also, I...

Nov 2020
||
(0)
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Director

I don't think that PatientSafe Solutions made any changes for this solution regarding COVID-19, but...

Oct 2020
||
(0)
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Director

We chose PatientTouch Communications after looking at other products because of its functionality...

Oct 2020
||
(0)
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Manager

We haven't really had any ongoing training from the vendor. Ongoing training would be beneficial for...

Oct 2020
||
(0)
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Manager

PatientSafe Solutions helps us with what we are doing. They are really friendly people to work with,...

Oct 2020
||
(0)
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Manager

We aren't really using any of PatientSafe Solutions' new technology. We use PatientTouch...

Oct 2020
||
(0)
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Manager

I would like to be able to schedule interventions in the solution. To be honest, I think that this...

Oct 2020
||
(0)
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