MModal CDI Collaborate Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

Product, Value

MModal CDI Collaborate has improved our productivity. It helps with our capture of opportunities. It...

Mar 2024
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Analyst/Coordinator

Relationship

3M is very responsive and does frequent updates. Whenever we have a suggestion, we submit it, and it...

Mar 2024
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Manager

Relationship

I want 3M to know that we are really satisfied with MModal CDI Collaborate, but the support is still...

Mar 2024
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Manager

Relationship, Value

I would definitely recommend MModal CDI Collaborate. We have gotten a lot for our money. It is a...

Mar 2024
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Manager

Relationship

We are concurrently very happy with the product and very frustrated with the vendor's support. When...

Mar 2024
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Manager

Product

The product is not prioritized for coding. We use it just as a query tool. We can use Jaspersoft...

Jan 2024
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Manager

Relationship

Our representative with 3M is awesome to work with, and they definitely don't overpromise; they...

Jan 2024
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Manager

Relationship, Operations

When we have had updates, the vendor has been really great at communication, and nothing has broken...

Jan 2024
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Manager

Loyalty

The tool is geared toward CDI, so the reports and everything are meant for CDI. Once we get a...

Jan 2024
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Manager

Product

3M's system is kind of a Band-Aid for a really antiquated system. If there weren't any other tools...

Jan 2024
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Director

Product

When it comes to MModal CDI Collaborate, the data is bad. We are highly reliant on 3M for any data....

Jan 2024
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Director

Relationship, Product

3M sends out PDFs of everything, but I don't read them. There is someone on our team who reads them....

Jan 2024
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Analyst/Coordinator

Loyalty

I would buy MModal CDI Collaborate again. It is quite a friendly and helpful product. MModal CDI...

Dec 2023
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Analyst/Coordinator

Relationship, Product

I haven’t faced any problems with MModal CDI Collaborate until very recently. It is running quite slowly....

Dec 2023
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Analyst/Coordinator

Relationship

3M quickly addresses anything we need. 3M’s executive involvement is very effective. The vendor has...

Dec 2023
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Analyst/Coordinator

Product, Value

MModal CDI Collaborate is outstanding with both its reports and its productivity. It gives us...

Nov 2023
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Analyst/Coordinator

Product

Our physicians are busy. Some of them see the system's queries as a task they have to do, but others...

Nov 2023
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Analyst/Coordinator

Relationship

We have a person from 3M assigned to us, and that person is exceptional. They check in with us...

Nov 2023
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Analyst/Coordinator

Operations

3M didn't come on-site for our implementation, and that caused some challenges. We had to do our...

Nov 2023
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Analyst/Coordinator

Operations

I am not a technical person, but I have done my job for a long time, and my experience with learning...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

With 3M, someone will come on-site and work with us. That is covered by the price of the system, so...

Nov 2023
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Director

Product

I like that the CDI individual can see what the coder has done and generated and that the two people...

Nov 2023
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Director

Relationship, Operations

3M has weekly communication and follow-up, so I appreciate that they are genuinely trying to make...

Nov 2023
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Analyst/Coordinator

Product

The vendor has a lot of flexibility in creating predefined lists for us that the clinical...

Nov 2023
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Analyst/Coordinator

Culture, Value

I don’t hear about us getting invoiced for a bunch of stuff from 3M. There is a big up front cost,...

Nov 2023
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Director

Loyalty, Relationship

We supplied a lot of our data to 3M as well as our CDI processes and thoughts on how they could make...

May 2023
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Director

Product

When we went live, 3M wasn't able to provide us with the reporting for the CMI, and they weren't...

May 2023
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Director

Product

Outside of some limited reporting capability, the solution itself was everything that we were sold....

May 2023
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Director

Relationship, Product

3M does frequent upgrades, and they are constantly upgrading their processor, which is very helpful....

May 2023
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Director

Relationship

The customer support is excellent. Our liaison that we work with to make improvements is excellent...

May 2023
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Director

Operations

There are not enough ongoing trainings. We would like training on impact reviews and the process for...

May 2023
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Director

Product

We like the fact that the product can read and identify medical records while using NLP...

May 2023
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Director

Relationship

Our contacts at 3M have solved our problems and have involved anybody they have needed to involve....

May 2023
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VP/Other Executive

Product

The system has a certain reporting tool where we can look at quarterly, monthly, and yearly reports....

May 2023
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VP/Other Executive

Loyalty, Relationship

We have much stronger communication and training from 3M than we do from other vendors. 3M allows us...

May 2023
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VP/Other Executive

Culture, Relationship

Before MModal was 3M, we thought the sky was the limit. As MModal started growing their program,...

May 2023
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Analyst/Coordinator

Relationship

Overall, 3M is very responsive. We have routine meetings with 3M to discuss issues and collaborate....

May 2023
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Analyst/Coordinator

Loyalty

We have had some talks of making improvements and overcoming some hurdles with our EMR, and once we...

May 2023
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Analyst/Coordinator

Product

The product needs better reporting. The data is there, but the reporting mechanisms to get the data...

May 2023
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Analyst/Coordinator

Relationship, Operations, Product

We have relatively few problems with the vendor’s updates. We test things before the updates go in....

May 2023
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Analyst/Coordinator

Loyalty, Product

We are working on a program to try and get queries delivered to physician cell phones. That is...

May 2023
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Analyst/Coordinator

Product, Value

The product has been helpful to us because we can increase our footprint without having to increase...

May 2023
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Analyst/Coordinator

Operations

The implementation went really smoothly. We didn't have any major issues. We had a couple of IT...

Apr 2023
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Analyst/Coordinator

Loyalty, Product, Value

I like that MModal CDI Collaborate is fast and easy. With our previous worksheet, our codes did not...

Apr 2023
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Analyst/Coordinator

Product

When we do follow-up reviews in the product, whether we do a review or go into the records, that...

Apr 2023
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Manager

Product, Product

The artificial intelligence seems to be very sophisticated and able to identify opportunities.

Apr 2023
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Manager

Product, Product

There could be better integration with our billing software.

Apr 2023
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Manager

Relationship, Relationship

I really enjoy working with some of the contacts the vendor brings in.

Apr 2023
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Analyst/Coordinator

Product, Value

I really like the reporting functionality and ease of use for identifying opportunities and cases to...

Apr 2023
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Analyst/Coordinator

Product

I wish the NLU would be more discerning between what is current and historical. I don't know whether...

Apr 2023
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CMIO

Product, Value

3M is the gorilla in the industry. Many product decisions are made by the revenue cycle, and if I...

Apr 2023
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CMIO

Operations, Product

A year after an Epic go-live, we still couldn't get professional billing where we wanted it to be,...

Apr 2023
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CMIO

Product

3M is run and managed by coders, and the vendor has built the workflows to maximize coder...

Apr 2023
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