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SR Health Platform Comments
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Subject Expert
Commentary Summary
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User Commentary
CIO
We meet with the vendor frequently. When we need training, they can jump on a call and train us....
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CIO
Patients don't see SR Health Platform because it is just texting for them. That is super easy for...
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Manager
We had a misunderstanding with the vendor at one point, but they were transitioning from one...
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Manager
We thought that the product was going to be able to do some things that it can't do at the moment....
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Manager
The implementation of the product went well. We had an issue when we tried to log in, and customer...
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Manager
We have a vendor executive who reaches out to us periodically to see how things are going and...
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Manager
One of our executives attended a conference where a representative proposed that we get SR Health's...
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CIO
Our users like SR Health Platform. They think that it is easy to use. We have been using the...
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CIO
We use SR Health Platform for patient reminders and blast messages. We use the solution a lot. We...
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CIO
The vendor's pricing model is straightforward. We pay based on the resource. In most cases, that is...
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Director
The only thing I would like to see the vendor do differently is make sure that the sales demo and...
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Director
In terms of pricing, the vendor is very fair. They are going to start charging for enhancements, but...
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Director
I have come to appreciate the vendor's ability to be nimble. When we stood up our vaccination...
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Director
The vendor is a great option to look at. There are a lot of different players in the space. One of...
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Director
The vendor's training has greatly improved. If we want to make changes to the system, we can do a...
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CIO
Our overall experience has been very good. The vendor is extremely flexible in pricing and...
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Director
We plan to continue with the vendor in different ways. They are making an effort to integrate...
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Director
There wasn't a lot of initial training, but I had standing meetings with the vendor. I would give...
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Director
There are still areas where we continue to need help. The vendor just hasn't gotten to improving...
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Director
The vendor's support is incredible. The support people are always available and transparent about...
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Director
I have met some of the executives, and we have had a few phone calls with them. The executives...
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Director
The vendor has done a great job of being available to us. They are willing to help with anything...
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Director
We have definitely received our money's worth. We just pay a global fee, and there are no additional...
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VP/Other Executive
We use the system as a communication platform for marketing, outreaches, newsletters, and text messages....
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VP/Other Executive
The vendor's training was very comprehensive. I wasn't hands on in using the system, but the team...
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VP/Other Executive
Our internal systems were not as interoperable as we would have liked, but the vendor made things...
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VP/Other Executive
The system is easy to use. Because the patients receive our text messages, the patients show up to...
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VP/Other Executive
The vendor's support people are very responsive and are always there day and night. We can call...
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VP/Other Executive
I would tell others looking at the platform that it is very modern and comprehensive and has a lot...
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