SR Health Platform
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
The implementation and upgrades are super easy. The vendor just rolled out two new, really cool...
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The vendor's support is amazing. They are really great and responsive. We are also able to speak...
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SR Health Platform is super easy for our patients to use, but it is a separate system for the office...
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For a lot of reasons, we are moving away from Solutionreach. It has been a struggle since day one....
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We have had a lot of discussions with Solutionreach, and they have given us a lot of promises. But...
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Communicating with Solutionreach is really difficult because they are not super responsive. We have...
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Solutionreach doesn’t charge us for everything. For instance, they have not charged us for something...
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Solutionreach may have the best intentions, but they don't live up to what they advertise....
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The appointment reminders in Solutionreach's software are all automated, but if we want to send out...
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Compared to other vendors, Solutionreach’s service structure is a bit different. Because of our type...
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Solutionreach is unresponsive to client concerns and is very uninformed about the needs of...
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One main issue with the automated appointment reminders is that if a patient has more than one...
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I would love to not need SR Health Platform, but no other system has what SR Health Platform offers...
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SR Health Platform is super easy for my staff to use. We can create our own surveys and text...
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The vendor’s customer service is wonderful. We get executive involvement, and the executives do a...
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We have seen an increase in our post-care reminder surveys. Previously, we were getting hundreds of...
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The product is easy to use. Everything integrates into our EMR, and I am a big fan of that. We chose...
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The vendor doesn’t charge separately for basic support. They do not charge for every little thing,...
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I have had technical issues with the product. The data doesn't flow, so patient information doesn't...
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It can be tricky for patients to manage their patient profiles. They will often unsubscribe and stop...
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Patients eventually figure out the product. They have to click multiple tabs and folders within...
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Solutionreach can be more difficult to get ahold of than another vendor. A lot of times, we are...
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Solutionreach's product is trickier than other software in terms of where to click to find...
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Solutionreach has some reports that I have tinkered with over time to see whether certain aspects of...
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We use the system for appointment reminders and confirmations. We have been trying to configure the...
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Our start with the solution was bumpy and really bizarre because of the COVID-19 pandemic, but I...
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We do a confirmation with the solution's reminders and standard functionality right after a patient...
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The product is very much a self-service platform. Once users get a handle on that and have it...
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I hope that we stick with the solution because it would be a lot of work to pivot both operationally...
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SR Health Platform is good at creating custom content. I could go into the solution right now,...
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The biggest thing that is missing from the solution is an integration with our EMR. Our EMR vendor's...
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The vendor's support people and project managers are outstanding. I have talked to the vendor's...
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