SR Health Platform
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Functionality and Upgrades

The system does not intertwine all of our processes like one of our other solutions does. We only...

Oct 2022
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Manager

Functionality and Upgrades

Everything we use SR Health Platform for is easy to do within the platform. Our staff is able to use...

Oct 2022
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CIO

Interfacing and Integration

If a patient signs up for a certain appointment type using the system's electronic forms, we are...

Oct 2022
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CIO

Technology

Upgrades with SR Health are nice because everything is on the cloud, so I do not have to deal with...

Oct 2022
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CIO

Implementation and Training

Usually, with SR Health’s training, the person teaching us is an engineer, and I like that because...

Oct 2022
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CIO

Technology

When we first started with SR Health's platform, we were attracted to some of the platform's...

Oct 2022
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CIO

Service and Support

When we request a basic additional piece of software from SR Health, we do not get it very fast. The...

Oct 2022
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CIO

Relationship

SR Health has proved that they can deliver new technology. That is compelling. The vendor gave us a...

Oct 2022
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CIO

ROI / Cost (care and feeding)

SR Health is trying to drive tangible outcomes; they are not playing any games. The vendor wants to...

Oct 2022
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Manager

Functionality and Upgrades

We had a few hiccups with appointment reminders. Based on when SR Health sold the product to us, we...

Sep 2022
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Manager

Relationship

The team has been great, if we have issues, SR Health is very responsive and tries to find a...

Sep 2022
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Manager

Lessons Learned

I really like Solutionreach’s two-way text program with the patients, and that is what we are using...

Sep 2022
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Director

ROI / Cost (care and feeding)

SR Health keeps most of their promises. There are some innovative things that were part of the...

Sep 2022
||
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Director

Lessons Learned

Whether or not I recommended SR Health to a peer or friend depends on what they want. SR Health is a...

Sep 2022
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Director

Functionality and Upgrades

The actual navigation of the product is pretty easy to figure out, and the interfacing is very user...

Jun 2022
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Director

Interfacing and Integration

The integration with the platform is not the best. We are only able to do a data upload to it once a...

Jun 2022
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Director

Future Outlook

We are actively looking to move away from the vendor. Troubleshooting issues with them is very...

Jun 2022
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CIO

Functionality and Upgrades

The implementation and upgrades are super easy. The vendor just rolled out two new, really cool...

Mar 2022
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CIO

Relationship

The vendor's support is amazing. They are really great and responsive. We are also able to speak...

Mar 2022
||
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CIO

Interfacing and Integration

SR Health Platform is super easy for our patients to use, but it is a separate system for the office...

Mar 2022
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Manager

Implementation and Training

For a lot of reasons, we are moving away from Solutionreach. It has been a struggle since day one....

Dec 2021
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Manager

Service and Support

We have had a lot of discussions with Solutionreach, and they have given us a lot of promises. But...

Dec 2021
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Manager

Relationship

Communicating with Solutionreach is really difficult because they are not super responsive. We have...

Dec 2021
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Manager

ROI / Cost (care and feeding)

Solutionreach doesn’t charge us for everything. For instance, they have not charged us for something...

Dec 2021
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Manager

Interfacing and Integration

Solutionreach may have the best intentions, but they don't live up to what they advertise....

Dec 2021
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(0)
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Manager

Functionality and Upgrades

The appointment reminders in Solutionreach's software are all automated, but if we want to send out...

Dec 2021
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Manager

Service and Support

Compared to other vendors, Solutionreach’s service structure is a bit different. Because of our type...

Dec 2021
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Manager

Relationship

Solutionreach is unresponsive to client concerns and is very uninformed about the needs of...

Dec 2021
||
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Manager

Functionality and Upgrades

One main issue with the automated appointment reminders is that if a patient has more than one...

Dec 2021
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Manager

ROI / Cost (care and feeding)

I would love to not need SR Health Platform, but no other system has what SR Health Platform offers...

Dec 2021
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(0)
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Manager

Functionality and Upgrades

SR Health Platform is super easy for my staff to use. We can create our own surveys and text...

Dec 2021
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Director

Relationship

The vendor’s customer service is wonderful. We get executive involvement, and the executives do a...

Dec 2021
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Director

Future Outlook

We have seen an increase in our post-care reminder surveys. Previously, we were getting hundreds of...

Dec 2021
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Director

Win/Loss - Why they were selected (by current clients)

The product is easy to use. Everything integrates into our EMR, and I am a big fan of that. We chose...

Dec 2021
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge separately for basic support. They do not charge for every little thing,...

Dec 2021
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Manager

ROI / Cost (care and feeding)

I have had technical issues with the product. The data doesn't flow, so patient information doesn't...

Dec 2021
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Manager

Functionality and Upgrades

It can be tricky for patients to manage their patient profiles. They will often unsubscribe and stop...

Dec 2021
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Manager

Functionality and Upgrades

Patients eventually figure out the product. They have to click multiple tabs and folders within...

Dec 2021
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Manager

Service and Support

Solutionreach can be more difficult to get ahold of than another vendor. A lot of times, we are...

Dec 2021
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Manager

Functionality and Upgrades

Solutionreach's product is trickier than other software in terms of where to click to find...

Dec 2021
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Manager

Implementation and Training

Solutionreach has some reports that I have tinkered with over time to see whether certain aspects of...

Dec 2021
||
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