Home chevron icon Value Based Care chevron icon Patient Engagement chevron icon Patient Communications

SR Health Platform
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
Patient Communications Landscape 2022:
Leveraging Communication Tools to Drive Outcomes
June 2022
View Report
Digital Front Door 2021: A View Through the Eyes of Market Leaders
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Functionality and Upgrades

The system does not intertwine all of our processes like one of our other solutions does. We only...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Everything we use SR Health Platform for is easy to do within the platform. Our staff is able to use...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

If a patient signs up for a certain appointment type using the system's electronic forms, we are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

Upgrades with SR Health are nice because everything is on the cloud, so I do not have to deal with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

Usually, with SR Health’s training, the person teaching us is an engineer, and I like that because...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

When we first started with SR Health's platform, we were attracted to some of the platform's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

When we request a basic additional piece of software from SR Health, we do not get it very fast. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

SR Health has proved that they can deliver new technology. That is compelling. The vendor gave us a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

SR Health is trying to drive tangible outcomes; they are not playing any games. The vendor wants to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had a few hiccups with appointment reminders. Based on when SR Health sold the product to us, we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The team has been great, if we have issues, SR Health is very responsive and tries to find a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I really like Solutionreach’s two-way text program with the patients, and that is what we are using...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

SR Health keeps most of their promises. There are some innovative things that were part of the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Whether or not I recommended SR Health to a peer or friend depends on what they want. SR Health is a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The actual navigation of the product is pretty easy to figure out, and the interfacing is very user...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration with the platform is not the best. We are only able to do a data upload to it once a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are actively looking to move away from the vendor. Troubleshooting issues with them is very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The implementation and upgrades are super easy. The vendor just rolled out two new, really cool...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor's support is amazing. They are really great and responsive. We are also able to speak...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

SR Health Platform is super easy for our patients to use, but it is a separate system for the office...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

For a lot of reasons, we are moving away from Solutionreach. It has been a struggle since day one....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had a lot of discussions with Solutionreach, and they have given us a lot of promises. But...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Communicating with Solutionreach is really difficult because they are not super responsive. We have...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Solutionreach doesn’t charge us for everything. For instance, they have not charged us for something...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Solutionreach may have the best intentions, but they don't live up to what they advertise....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The appointment reminders in Solutionreach's software are all automated, but if we want to send out...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Compared to other vendors, Solutionreach’s service structure is a bit different. Because of our type...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Solutionreach is unresponsive to client concerns and is very uninformed about the needs of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One main issue with the automated appointment reminders is that if a patient has more than one...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I would love to not need SR Health Platform, but no other system has what SR Health Platform offers...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

SR Health Platform is super easy for my staff to use. We can create our own surveys and text...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s customer service is wonderful. We get executive involvement, and the executives do a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have seen an increase in our post-care reminder surveys. Previously, we were getting hundreds of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

The product is easy to use. Everything integrates into our EMR, and I am a big fan of that. We chose...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge separately for basic support. They do not charge for every little thing,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I have had technical issues with the product. The data doesn't flow, so patient information doesn't...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It can be tricky for patients to manage their patient profiles. They will often unsubscribe and stop...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Patients eventually figure out the product. They have to click multiple tabs and folders within...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Solutionreach can be more difficult to get ahold of than another vendor. A lot of times, we are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Solutionreach's product is trickier than other software in terms of where to click to find...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Solutionreach has some reports that I have tinkered with over time to see whether certain aspects of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​