SR Health Platform
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Physician

Product, Value

The product is pretty reliable and is definitely a time-saver. Patients seem to like the product, so...

May 2023
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Physician

Operations, Product

We did an upgrade in the product, and some of the changes caught us by surprise because we didn’t...

May 2023
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Physician

Product

We have had some glitches in the product. At one point, patients weren’t getting notifications, and...

May 2023
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Director

Product, Value

We use SR Health Platform to text patients. It has been very successful for our patients because the...

Apr 2023
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Director

Operations

When we set up the system, the vendor's team listened to our needs and did some things we needed...

Apr 2023
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Director

Product

There has been a delay in getting benefits integrated into our system. We have had meetings with the...

Apr 2023
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Director

Loyalty

We were worried about the ease of use for our patients with SR Health Platform. We serve a large...

Apr 2023
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Manager

Product

I would buy the system again at this point just because I have looked at some other solutions, and...

Mar 2023
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Manager

Operations

Training is great. We don't really need training at this point, but the vendor is very responsive if...

Mar 2023
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Manager

Product

The vendor revamped some of the ratings, and we have talked to them about the issues with that. We...

Mar 2023
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Manager

Culture

The vendor's salespeople reach out when they have new things to offer and offer to do a little...

Mar 2023
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Manager

Product, Value

SR Health is great. We have been using their platform for a long time. We use a variety of their...

Mar 2023
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Manager

Product

The difficult part when we changed to our current EMR was that it did not jive with SR Health's...

Mar 2023
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Manager

Relationship

If we can't get a newsletter to look right or it has a weird gap or something, we just call the...

Mar 2023
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Manager

Product

The only issue we have is that some cell phone carriers have created blocks for unknown entities for...

Mar 2023
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Manager

Loyalty

We are looking at a new EMR and trying to find a practice management system that is part of the same...

Mar 2023
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Manager

Relationship

When there are technical issues, SR Health should resolve them quickly. The vendor should try to...

Dec 2022
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Manager

Product

SR Health's system is old, and sometimes we cannot send patient reminders when the platform is...

Dec 2022
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Manager

Product

There are multiple ways to create a new patient in the software, and that is helpful. We can create...

Dec 2022
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Manager

Relationship

SR Health's system works most days during the year, but sometimes our system goes offline and stops...

Dec 2022
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Manager

Product

The system does not intertwine all of our processes like one of our other solutions does. We only...

Oct 2022
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Manager

Product

Everything we use SR Health Platform for is easy to do within the platform. Our staff is able to use...

Oct 2022
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CIO

Product, Value

If a patient signs up for a certain appointment type using the system's electronic forms, we are...

Oct 2022
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CIO

Product

Upgrades with SR Health are nice because everything is on the cloud, so I do not have to deal with...

Oct 2022
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CIO

Operations

Usually, with SR Health’s training, the person teaching us is an engineer, and I like that because...

Oct 2022
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CIO

Loyalty, Product

When we first started with SR Health's platform, we were attracted to some of the platform's...

Oct 2022
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CIO

Relationship, Value

When we request a basic additional piece of software from SR Health, we do not get it very fast. The...

Oct 2022
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CIO

Relationship

SR Health has proved that they can deliver new technology. That is compelling. The vendor gave us a...

Oct 2022
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CIO

Relationship, Value

SR Health is trying to drive tangible outcomes; they are not playing any games. The vendor wants to...

Oct 2022
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Manager

Culture, Product

We had a few hiccups with appointment reminders. Based on when SR Health sold the product to us, we...

Sep 2022
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Manager

Relationship

The team has been great, if we have issues, SR Health is very responsive and tries to find a...

Sep 2022
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Manager

Product

I really like Solutionreach’s two-way text program with the patients, and that is what we are using...

Sep 2022
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Director

Culture, Loyalty, Value

SR Health keeps most of their promises. There are some innovative things that were part of the...

Sep 2022
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Director

Value

Whether or not I recommended SR Health to a peer or friend depends on what they want. SR Health is a...

Sep 2022
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