SR Health Platform
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Adam Cherrington
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User Commentary

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CIO

The implementation and upgrades are super easy. The vendor just rolled out two new, really cool...

Mar 2022
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CIO

The vendor's support is amazing. They are really great and responsive. We are also able to speak...

Mar 2022
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CIO

SR Health Platform is super easy for our patients to use, but it is a separate system for the office...

Mar 2022
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Manager

For a lot of reasons, we are moving away from Solutionreach. It has been a struggle since day one....

Dec 2021
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Manager

We have had a lot of discussions with Solutionreach, and they have given us a lot of promises. But...

Dec 2021
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Manager

Communicating with Solutionreach is really difficult because they are not super responsive. We have...

Dec 2021
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Manager

Solutionreach doesn’t charge us for everything. For instance, they have not charged us for something...

Dec 2021
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Manager

Solutionreach may have the best intentions, but they don't live up to what they advertise....

Dec 2021
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(0)
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Manager

The appointment reminders in Solutionreach's software are all automated, but if we want to send out...

Dec 2021
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Manager

Compared to other vendors, Solutionreach’s service structure is a bit different. Because of our type...

Dec 2021
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Manager

Solutionreach is unresponsive to client concerns and is very uninformed about the needs of...

Dec 2021
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Manager

One main issue with the automated appointment reminders is that if a patient has more than one...

Dec 2021
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Manager

I would love to not need SR Health Platform, but no other system has what SR Health Platform offers...

Dec 2021
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Manager

SR Health Platform is super easy for my staff to use. We can create our own surveys and text...

Dec 2021
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Director

The vendor’s customer service is wonderful. We get executive involvement, and the executives do a...

Dec 2021
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Director

We have seen an increase in our post-care reminder surveys. Previously, we were getting hundreds of...

Dec 2021
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Director

The product is easy to use. Everything integrates into our EMR, and I am a big fan of that. We chose...

Dec 2021
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Manager

The vendor doesn’t charge separately for basic support. They do not charge for every little thing,...

Dec 2021
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Manager

I have had technical issues with the product. The data doesn't flow, so patient information doesn't...

Dec 2021
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Manager

It can be tricky for patients to manage their patient profiles. They will often unsubscribe and stop...

Dec 2021
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Manager

Patients eventually figure out the product. They have to click multiple tabs and folders within...

Dec 2021
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Manager

Solutionreach can be more difficult to get ahold of than another vendor. A lot of times, we are...

Dec 2021
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Manager

Solutionreach's product is trickier than other software in terms of where to click to find...

Dec 2021
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Manager

Solutionreach has some reports that I have tinkered with over time to see whether certain aspects of...

Dec 2021
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CEO/President

We use the system for appointment reminders and confirmations. We have been trying to configure the...

Dec 2021
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Director

Our start with the solution was bumpy and really bizarre because of the COVID-19 pandemic, but I...

Sep 2021
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Director

We do a confirmation with the solution's reminders and standard functionality right after a patient...

Sep 2021
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Director

The product is very much a self-service platform. Once users get a handle on that and have it...

Sep 2021
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Director

I hope that we stick with the solution because it would be a lot of work to pivot both operationally...

Sep 2021
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Director

SR Health Platform is good at creating custom content. I could go into the solution right now,...

Sep 2021
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Director

The biggest thing that is missing from the solution is an integration with our EMR. Our EMR vendor's...

Sep 2021
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Director

The vendor's support people and project managers are outstanding. I have talked to the vendor's...

Sep 2021
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