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SR Health Platform
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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CEO/President

We use the system for appointment reminders and confirmations. We have been trying to configure the...

Dec 2021
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Director

Our start with the solution was bumpy and really bizarre because of the COVID-19 pandemic, but I...

Sep 2021
||
(0)
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Director

We do a confirmation with the solution's reminders and standard functionality right after a patient...

Sep 2021
||
(0)
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Director

The product is very much a self-service platform. Once users get a handle on that and have it...

Sep 2021
||
(0)
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Director

I hope that we stick with the solution because it would be a lot of work to pivot both operationally...

Sep 2021
||
(0)
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Director

SR Health Platform is good at creating custom content. I could go into the solution right now,...

Sep 2021
||
(0)
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Director

The biggest thing that is missing from the solution is an integration with our EMR. Our EMR vendor's...

Sep 2021
||
(0)
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Director

The vendor's support people and project managers are outstanding. I have talked to the vendor's...

Sep 2021
||
(0)
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CIO

We meet with the vendor frequently. When we need training, they can jump on a call and train us....

May 2021
||
(0)
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CIO

Patients don't see SR Health Platform because it is just texting for them. That is super easy for...

May 2021
||
(0)
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Manager

We had a misunderstanding with the vendor at one point, but they were transitioning from one...

May 2021
||
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Manager

We thought that the product was going to be able to do some things that it can't do at the moment....

May 2021
||
(0)
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Manager

The implementation of the product went well. We had an issue when we tried to log in, and customer...

May 2021
||
(0)
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Manager

We have a vendor executive who reaches out to us periodically to see how things are going and...

May 2021
||
(0)
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Manager

One of our executives attended a conference where a representative proposed that we get SR Health's...

May 2021
||
(0)
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CIO

Our users like SR Health Platform. They think that it is easy to use. We have been using the...

May 2021
||
(0)
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CIO

We use SR Health Platform for patient reminders and blast messages. We use the solution a lot. We...

May 2021
||
(0)
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CIO

The vendor's pricing model is straightforward. We pay based on the resource. In most cases, that is...

May 2021
||
(0)
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Director

The only thing I would like to see the vendor do differently is make sure that the sales demo and...

Mar 2021
||
(0)
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Director

In terms of pricing, the vendor is very fair. They are going to start charging for enhancements, but...

Mar 2021
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(0)
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Director

I have come to appreciate the vendor's ability to be nimble. When we stood up our vaccination...

Mar 2021
||
(0)
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Director

The vendor is a great option to look at. There are a lot of different players in the space. One of...

Mar 2021
||
(0)
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Director

The vendor's training has greatly improved. If we want to make changes to the system, we can do a...

Mar 2021
||
(0)
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CIO

Our overall experience has been very good. The vendor is extremely flexible in pricing and...

Feb 2021
||
(0)
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Director

We plan to continue with the vendor in different ways. They are making an effort to integrate...

Dec 2020
||
(0)
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Director

There wasn't a lot of initial training, but I had standing meetings with the vendor. I would give...

Dec 2020
||
(0)
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Director

There are still areas where we continue to need help. The vendor just hasn't gotten to improving...

Dec 2020
||
(0)
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Director

The vendor's support is incredible. The support people are always available and transparent about...

Dec 2020
||
(0)
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Director

I have met some of the executives, and we have had a few phone calls with them. The executives...

Dec 2020
||
(0)
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Director

The vendor has done a great job of being available to us. They are willing to help with anything...

Dec 2020
||
(0)
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Director

We have definitely received our money's worth. We just pay a global fee, and there are no additional...

Dec 2020
||
(0)
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