SR Health Platform
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
We use the system for appointment reminders and confirmations. We have been trying to configure the...
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Our start with the solution was bumpy and really bizarre because of the COVID-19 pandemic, but I...
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We do a confirmation with the solution's reminders and standard functionality right after a patient...
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The product is very much a self-service platform. Once users get a handle on that and have it...
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I hope that we stick with the solution because it would be a lot of work to pivot both operationally...
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SR Health Platform is good at creating custom content. I could go into the solution right now,...
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The biggest thing that is missing from the solution is an integration with our EMR. Our EMR vendor's...
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The vendor's support people and project managers are outstanding. I have talked to the vendor's...
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We meet with the vendor frequently. When we need training, they can jump on a call and train us....
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Patients don't see SR Health Platform because it is just texting for them. That is super easy for...
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We had a misunderstanding with the vendor at one point, but they were transitioning from one...
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We thought that the product was going to be able to do some things that it can't do at the moment....
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The implementation of the product went well. We had an issue when we tried to log in, and customer...
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We have a vendor executive who reaches out to us periodically to see how things are going and...
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One of our executives attended a conference where a representative proposed that we get SR Health's...
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Our users like SR Health Platform. They think that it is easy to use. We have been using the...
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We use SR Health Platform for patient reminders and blast messages. We use the solution a lot. We...
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The vendor's pricing model is straightforward. We pay based on the resource. In most cases, that is...
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The only thing I would like to see the vendor do differently is make sure that the sales demo and...
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In terms of pricing, the vendor is very fair. They are going to start charging for enhancements, but...
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I have come to appreciate the vendor's ability to be nimble. When we stood up our vaccination...
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The vendor is a great option to look at. There are a lot of different players in the space. One of...
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The vendor's training has greatly improved. If we want to make changes to the system, we can do a...
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Our overall experience has been very good. The vendor is extremely flexible in pricing and...
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We plan to continue with the vendor in different ways. They are making an effort to integrate...
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There wasn't a lot of initial training, but I had standing meetings with the vendor. I would give...
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There are still areas where we continue to need help. The vendor just hasn't gotten to improving...
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The vendor's support is incredible. The support people are always available and transparent about...
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I have met some of the executives, and we have had a few phone calls with them. The executives...
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The vendor has done a great job of being available to us. They are willing to help with anything...
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We have definitely received our money's worth. We just pay a global fee, and there are no additional...
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