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KLAS Research Director - Adam Cherrington
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Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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Manager

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Manager

We thought that the product was going to be able to do some things that it can't do at the moment....

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Manager

The implementation of the product went well. We had an issue when we tried to log in, and customer...

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Manager

We have a vendor executive who reaches out to us periodically to see how things are going and...

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Manager

One of our executives attended a conference where a representative proposed that we get SR Health's...

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CIO

Our users like SR Health Platform. They think that it is easy to use. We have been using the...

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CIO

We use SR Health Platform for patient reminders and blast messages. We use the solution a lot. We...

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CIO

The vendor's pricing model is straightforward. We pay based on the resource. In most cases, that is...

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Director

The only thing I would like to see the vendor do differently is make sure that the sales demo and...

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Director

In terms of pricing, the vendor is very fair. They are going to start charging for enhancements, but...

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Director

I have come to appreciate the vendor's ability to be nimble. When we stood up our vaccination...

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Director

The vendor is a great option to look at. There are a lot of different players in the space. One of...

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Director

The vendor's training has greatly improved. If we want to make changes to the system, we can do a...

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CIO

Our overall experience has been very good. The vendor is extremely flexible in pricing and...

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Director

We plan to continue with the vendor in different ways. They are making an effort to integrate...

Dec 2020
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Director

There wasn't a lot of initial training, but I had standing meetings with the vendor. I would give...

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Director

There are still areas where we continue to need help. The vendor just hasn't gotten to improving...

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Director

The vendor's support is incredible. The support people are always available and transparent about...

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Director

I have met some of the executives, and we have had a few phone calls with them. The executives...

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Director

The vendor has done a great job of being available to us. They are willing to help with anything...

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Director

We have definitely received our money's worth. We just pay a global fee, and there are no additional...

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VP/Other Executive

We use the system as a communication platform for marketing, outreaches, newsletters, and text messages....

Nov 2020
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VP/Other Executive

The vendor's training was very comprehensive. I wasn't hands on in using the system, but the team...

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VP/Other Executive

Our internal systems were not as interoperable as we would have liked, but the vendor made things...

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VP/Other Executive

The system is easy to use. Because the patients receive our text messages, the patients show up to...

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VP/Other Executive

The vendor's support people are very responsive and are always there day and night. We can call...

Nov 2020
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VP/Other Executive

I would tell others looking at the platform that it is very modern and comprehensive and has a lot...

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