NDoc (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 8:49:54 PM and Model.EvProductId = 2975

Commentary Summary

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User Commentary

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VP/Other Executive

Service and Support

Thornberry is very proactive. They were really on top of things when a change came through for the PDGM....

Aug 2020
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VP/Other Executive

Relationship

The executive involvement from Thornberry is great. I am very impressed with the president. The...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

NDoc is too cumbersome for clinicians, so we don’t often use it correctly. There are too many steps...

Aug 2020
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VP/Other Executive

Future Outlook

My overall satisfaction will improve in a year. We are bringing in a consultant to help us...

Aug 2020
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VP/Other Executive

Implementation and Training

The implementation was very good. It is good that Thornberry is constantly doing updates and that I...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Notices of upgrades and explanations as to why they are being done are available, but we have to...

Aug 2020
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VP/Other Executive

Implementation and Training

There need to be more training videos, and the videos need to be updated to reflect the changes and...

Aug 2020
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VP/Other Executive

Relationship

Thornberry is good at not promoting something they can’t do. They are very honest about what the...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The process for signing documents is not current and is very cumbersome. The inability to build...

Aug 2020
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Director

Service and Support

My requests to the help desk don't seem to be as urgent to the support people as they feel to me....

Aug 2020
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Director

Service and Support

We had a system issue, and all of the servers had to be shut down. I am very thankful that our...

Aug 2020
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Director

Functionality and Upgrades

Nurses that have worked in other homecare agencies like the NDoc workflow. It is smooth. Thornberry...

Aug 2020
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Director

Functionality and Upgrades

Recently, we added the scheduling module. That has always been there. We just didn't perfect the...

Aug 2020
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Director

Service and Support

We pretty much do everything on our own. When we haven't done something for a while, we may have to...

Aug 2020
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Director

Implementation and Training

We feel like our reports are always the same because the system is moving. Sometimes we run reports...

Aug 2020
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Manager

Interfacing and Integration

Our plan is to keep NDoc for the short term, but we are going to explore some different options...

Mar 2020
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Manager

Implementation and Training

We implemented the billing system, and that implementation was weak in terms of the support....

Mar 2020
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Manager

Functionality and Upgrades

There is a tremendous amount of clinical information in the system, but the problem is that...

Mar 2020
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Manager

Interfacing and Integration

One thing that we did to move forward was to implement an interface with a certain company, but...

Mar 2020
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Manager

Functionality and Upgrades

I would like there to be a better patient snapshot in one area when it comes to looking for or...

Mar 2020
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Manager

Technology

The system is very clinically sound, but it is a little clunky in terms of getting all of the...

Mar 2020
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Manager

Service and Support

Thornberry's customer service is excellent. Thornberry takes the time to answer phone calls and...

Mar 2020
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Manager

Technology

Thornberry lacks in being proactive with the changes that they make. They respond to customer...

Mar 2020
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Manager

Functionality and Upgrades

We tend to experience difficulty running the program as intended after an update. The support staff...

Jan 2020
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Director

Service and Support

Thornberry keeps their promises. They are pretty good. We have had several different vendors in the...

Jan 2020
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Director

Functionality and Upgrades

Some people have difficulty using NDoc, but I think it is pretty user friendly. NDoc fits in well...

Jan 2020
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Manager

Implementation and Training

I personally have worked with Thornberry for quite a number of years. They have always been...

Jan 2020
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Manager

Service and Support

If I were personally spending the money, I would buy NDoc again. The vendor is very responsive...

Dec 2019
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Manager

Technology

The only complaint that I can think of is that NDoc only works with Internet Explorer, which, as we...

Dec 2019
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Manager

Functionality and Upgrades

I have found NDoc to be a very well-rounded product geared specifically to home health. There are a...

Dec 2019
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Nurse

Functionality and Upgrades

There are just a couple of things that I can think of that might help make things a little bit...

Dec 2019
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Nurse

Service and Support

The support is unbeatable; it is above and beyond anything I have ever seen. The support people are...

Dec 2019
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Director

Relationship

Thornberry is a very responsive company with great support. I would tell my peers to really invest...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

I think we have received our money’s worth for NDoc. I pay that bill every month.

Dec 2019
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Director

Functionality and Upgrades

The clinicians feel that there are a lot of places to go within NDoc, and the system doesn’t always...

Dec 2019
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Director

Implementation and Training

We came off of paper, so there was a bit of an adjustment. There could have been more training from...

Dec 2019
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Manager

Relationship

We have not seen much improvement over the 10 years we have been with Thornberry.

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Thornberry charges for everything. If a customer picks up any other software system to help with...

Dec 2019
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Manager

Implementation and Training

Thornberry could have improved the implementation by offering better and more training. We did not...

Dec 2019
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Manager

Interfacing and Integration

We struggle with the integration and interoperability. We have to go through a third party, and we...

Dec 2019
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Manager

Functionality and Upgrades

The product is very user friendly.

Dec 2019
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Manager

Functionality and Upgrades

The field-staff members are not very accessible due to the syncing, and things do not always go as...

Dec 2019
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Director

Other Observations & Comments

NDoc works. It is not user friendly, but it works.

Dec 2019
 Helpful

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Director

Functionality and Upgrades

NDoc is not user friendly. Everybody is used to using a Windows product, and NDoc is definitely not...

Dec 2019
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Director

Other Observations & Comments

There are things that I do not like in NDoc. As a manager, I should be able to get a lot of...

Dec 2019
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Director

Service and Support

Thornberry is very expensive, and they do not have good training. Thornberry needs to have more...

Dec 2019
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Director

Service and Support

We have support, but we have to ask for it. We also have to pay for any training that we want...

Dec 2019
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Director

Implementation and Training

Thornberry's training is there, but it is not very user friendly. I would like to see more webinars...

Dec 2019
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CEO/President

Service and Support

Thornberry has never slacked off. Their turnaround time is good, and they are very prompt. If we...

Dec 2019
 Helpful

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CEO/President

Implementation and Training

Thornberry could improve training by having more consistency in their trainers. As a clinician, I...

Dec 2019
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Manager

Future Outlook

Our facility is going to be closing down our home health department soon, but if that weren't the...

Nov 2019
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Manager

Relationship

The executives are very involved with their clients. We have called the executives more than once.

Nov 2019
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Manager

Implementation and Training

Thornberry has done a very good job of helping us prepare for 2020. There are many changes in the...

Nov 2019
 Helpful

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Manager

Service and Support

The Thornberry help desk is amazing. The people are very friendly and responsive. I feel like if I...

Nov 2019
 Helpful

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Nurse

Functionality and Upgrades

NDoc meets our needs without any problems. NDoc's ease of use is excellent.

Nov 2019
 Helpful

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Nurse

Service and Support

Things are going well. We have not had any problems over the past year. Thornberry is always up to...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

There is always room for improvement, especially on release documents. Thornberry always informs us...

Nov 2019
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Analyst/Coordinator

Relationship

We are a large corporation with very diverse needs that other organizations may not have. Thornberry...

Nov 2019
 Helpful

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Analyst/Coordinator

Relationship

One of the executives at Thornberry is very involved.

Nov 2019
 Helpful

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Analyst/Coordinator

Relationship

We have calls with a representative at Thornberry so that that person can check in on us and see how...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

When Thornberry does updates to the product, they provide us with notes. Sometimes the notes aren't...

Nov 2019
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Director

Other Observations & Comments

The clinical side of the product is very good, but we struggle with the billing side. We didn't have...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

I have compared NDoc to other EMRs, and I think that NDoc offers a lot more freedom in the...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We are satisfied with the product. The cost increase over time may weigh heavily on some smaller...

Nov 2019
 Helpful

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Director

Other Observations & Comments

New Thornberry clients get better service. The support people are very timely and are good with...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

I work with a lot of systems, and NDoc is pretty good. I have never had any problems with it....

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

There were a lot of vendors that hadn't even updated their system for the PDGM yet. Those vendors...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Thornberry seems to always be up to date on everything. As soon as we know that changes are coming...

Nov 2019
 Helpful

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Manager

Relationship

Whenever we call Thornberry, they can always walk us through any issues or give us a reason why we...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Thornberry always says that they can include anything that we want for a fee, but I feel like those...

Nov 2019
 Helpful

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Analyst/Coordinator

Future Outlook

Our parent company is moving us away from Thornberry. We have shown our parent company NDoc, and...

Oct 2019
 Helpful

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Analyst/Coordinator

Relationship

One of the best things about Thornberry is that they get back to us really quickly. Anytime that we...

Oct 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

The training that we get from Thornberry is really good, and they treat us well. No product or...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

From an interoperability standpoint, it has been very helpful to be able to import C-CDA documents...

Oct 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

I would like better integration between the clinical and financial portions of NDoc in order to make...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We haven’t had to involve Thornberry’s executives that much, but they are pretty well engaged.

Oct 2019
 Helpful

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Director

Service and Support

We have been happy since we began working with Thornberry. Over time, they have continued to do a...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Thornberry has been helpful in the sense that they have provided input on what we can expect to see...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Thornberry does a really good job with upgrades. It is rare that we come across bugs related to an...

Oct 2019
 Helpful

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Director

Lessons Learned

There were some issues at the beginning. Our clinical staff members didn't feel like they had enough...

Oct 2019
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Director

Service and Support

Thornberry is always willing to help. We have never approached them about something and been met...

Oct 2019
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Director

Functionality and Upgrades

We like to do things in a standard fashion, and we like systems to be intuitive. NDoc does really...

Oct 2019
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Director

Other Observations & Comments

There are homecare systems where users can document a patient visit in 5 minutes, and there are...

Oct 2019