NDoc (Home Health EHR)
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Paul Hess
Senior Research Director
KLAS Senior Research Director - Paul Hess
 
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User Commentary

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Manager

Overall, the system needs to be brought into the twenty-first century. It feels old, and it is a...

Jun 2022
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Manager

I know Thornberry is redesigning the system and is planning to launch a new version in the near...

Jun 2022
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Manager

The biggest challenge for us is the initial onboarding of new hires. With the initial...

Jun 2022
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Manager

One of Thornberry's biggest selling points is the number of integrations and interfaces that they...

Jun 2022
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Manager

The help desk people provide Thornberry's web support, and the help desk people are incredibly...

Jun 2022
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VP/Other Executive

The product works as promoted. It was sold as a pretty basic program, and it does the basics. It is...

Jun 2022
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VP/Other Executive

Thornberry is really responsive. The support people are very good about trying to give us...

Jun 2022
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VP/Other Executive

NDoc is an old program that has been cobbled together. Updates have been done to different things,...

Jun 2022
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VP/Other Executive

NDoc doesn't integrate. In terms of building and managing the business, there is no interactive...

Jun 2022
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VP/Other Executive

The vendor has done some updates, so they are keeping up with the basic Medicare things that need to...

Jun 2022
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VP/Other Executive

EVV is going to be required for us in the future, and NDoc can't do that. We would have to use...

Jun 2022
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VP/Other Executive

When we first came on, the implementation was good. But with the upgrades and updates, the...

Jun 2022
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VP/Other Executive

The trainings the vendor gives us are the same training videos that they had years ago, but the...

Jun 2022
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VP/Other Executive

We are not getting executive involvement from the vendor like we used to. I used to have access to...

Jun 2022
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VP/Other Executive

There are people from Thornberry that I can reach out to if I really have a big problem. They are...

Jun 2022
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Director

When we purchased NDoc, we went with it because we were starting a new contract with another company...

Mar 2022
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Director

Thornberry doesn't really have any type of ongoing training. When updates are made, the vendor tells...

Mar 2022
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Director

We purchased the product because we can use it to get the job done. The product has the information...

Mar 2022
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Director

I am able to train new clinicians on the product in a timely fashion, so I consider it to be easy to...

Mar 2022
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Director

Thornberry was able to properly integrate with a local insurance company that we work with....

Mar 2022
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Director

When we first started with Thornberry and had a question or concern, it was turned around within the...

Mar 2022
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Director

We are still waiting on a new interface that Thornberry promised us. Some billing changes have...

Mar 2022
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Analyst/Coordinator

Documentation for physicians in the field takes longer than we would like, and we would like...

Feb 2022
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Analyst/Coordinator

Support is generally good for clinical questions. When the questions are more technical in nature,...

Feb 2022
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Director

Thornberry does charge for the system, but we do our research and keep up-to-date on what others are...

Feb 2022
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Director

The training on the system is very easy and simple. The training is on the vendor's website, and it...

Feb 2022
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Director

The vendor is very easy to get ahold of when we have any issues. If there are things that aren't...

Feb 2022
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Director

We have had few to no issues with the vendor organization. We are a small organization, so the...

Feb 2022
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Manager

NDoc is really easy to use for our staff, and everyone likes the EMR. We appreciate the focus and...

Feb 2022
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Manager

The support team is really good to work with. They are quick to respond and helpful. When we do need...

Feb 2022
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Manager

We have a train-the-trainer model. I am a part of our training team, so I have attended NDoc's...

Feb 2022
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Manager

We are really satisfied with NDoc, and we would buy it again and recommend it. I have experience...

Feb 2022
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CEO/President

I am happy with NDoc overall. Every software system that I have used so far has seemed pretty...

Feb 2022
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CEO/President

The reason I went with NDoc was we were already using it on the billing side. It was an easy...

Feb 2022
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CEO/President

Because of COVID-19, Thornberry said they were going to go fully remote. I had several conversations...

Feb 2022
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CEO/President

Close to a year ago, Thornberry rolled out an upgrade for NDoc that did not go well. Right after it...

Feb 2022
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CEO/President

The product seems a little old-fashioned. Every screen we go into has a double layer, and we have to...

Feb 2022
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CEO/President

After a year and a half of having the software, I shouldn’t be having to put five to ten support...

Feb 2022
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CEO/President

The support tickets are great. Thornberry responds, and we eventually get an answer, but sometimes...

Feb 2022
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Analyst/Coordinator

I have experience with some other platforms that are more tablet based. While NDoc has some benefits...

Jan 2022
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Analyst/Coordinator

The product is slow to evolve. The best example is that the product is web browser based. There is a...

Jan 2022
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Analyst/Coordinator

We do get notices from Thornberry if there is an issue with an update, and those roll out every few...

Jan 2022
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Analyst/Coordinator

I would tell a peer that the product gives a lot of tools to clinicians in the field who are...

Jan 2022
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Manager

I have evaluated other software companies just because I don't think anybody can compete with...

Dec 2021
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Manager

NDoc is mediocre. Overall, the number of glitches that occur in the system is fairly high. There are...

Dec 2021
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Manager

It would be nice if there were a way to trigger an order to be written based on assessment findings...

Dec 2021
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Manager

Thornberry is always trying to make improvements on NDoc. The billing piece used to be in two...

Dec 2021
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Manager

Thornberry's support people are quick to respond to us, but their answers are very convoluted. When...

Dec 2021
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Manager

We are under the umbrella of a large health system, and they are looking to integrate us into one...

Dec 2021
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Manager

Thornberry has a lot of interface fees. There are different charges for things like mileage...

Dec 2021
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Manager

It is very difficult to learn the NDoc system. The ease of use obviously gets better as people use...

Dec 2021
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Manager

We are able to work with people at the vendor who can solve our problems. Thornberry is generally...

Dec 2021
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Analyst/Coordinator

Initially, Thornberry was very good about keeping all their promises. Since they have changed the...

Nov 2021
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Analyst/Coordinator

We do our upgrades ourselves. But Thornberry has not been good about releasing the actual files for...

Nov 2021
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Analyst/Coordinator

I like the simplicity of Thornberry's software. I like the way it looks and that it helps drive...

Nov 2021
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Analyst/Coordinator

Thornberry needs improvement with their reports, and they need to allow agencies to customize and...

Nov 2021
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Analyst/Coordinator

I need more usability; actually, I should say that agencies should be able to drive their required...

Nov 2021
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Analyst/Coordinator

When Thornberry updates are installed and there are breaks, like reported problems, Thornberry is...

Nov 2021
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Analyst/Coordinator

Initially, when we set up the table building before the implementation, Thornberry's tables were...

Nov 2021
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Nurse

My overall experience with the vendor has not been very good. We have had a lot of issues and bugs...

Nov 2021
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Nurse

The billing in the system has been the biggest upgrade. The vendor just doesn’t seem to be testing...

Nov 2021
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Nurse

The vendor doesn’t keep their promises. The vendor tries their best to keep their promises but...

Nov 2021
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Nurse

I have been very disappointed with the vendor lately, and that kills me because I used to love the...

Nov 2021
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Analyst/Coordinator

I would need some changes to be made if I were to buy NDoc again. Thornberry partners with a company...

Nov 2021
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Analyst/Coordinator

Implementations with NDoc could be better if Thornberry were more forthcoming when it comes to...

Nov 2021
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Analyst/Coordinator

Things would be better if there were less charting. NDoc might have this already, but I would like...

Nov 2021
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Analyst/Coordinator

The vendor contact we work with has been phenomenal. Whenever we have an issue, they are always...

Nov 2021
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Analyst/Coordinator

I know there is a new CEO at Thornberry, but I have not heard from them since they have taken over.

Nov 2021
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Analyst/Coordinator

I would tell others that the NDoc system is great. There are some things that we need to watch out...

Nov 2021
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VP/Other Executive

We have been with this company for several years, and we have had a good relationship. The best...

Oct 2021
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VP/Other Executive

There are issues with NDoc, but I think there are issues with any system. The program is a little...

Oct 2021
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VP/Other Executive

I am not aware of a lot of integration. NDoc has the same level of integration as it did when we...

Oct 2021
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VP/Other Executive

It seems like an awful lot of the outcomes with NDoc have to do with how we document in it. The...

Oct 2021
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VP/Other Executive

We still have to go through the vendor to add new users. The system is not fully web accessible....

Oct 2021
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VP/Other Executive

NDoc has the clinical side, and the billing and accounting side are on an engine from another...

Oct 2021
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Director

When I am doing billing and reporting, I like how the files are set up. The system is really easy...

Oct 2021
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Director

I want the executives at Thornberry to know that the clinicians wish that NDoc had more intuitive...

Oct 2021
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Director

Thornberry is friendly and very responsive, and they always get back to us when we have questions. I...

Oct 2021
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Director

With our scrub program that we are interfaced with, the information gets scrubbed so that we can see...

Oct 2021
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Director

The vendor lets us know when they are going to be doing upgrades. Thornberry always sends out...

Oct 2021
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Director

We don't have another EHR to compare NDoc to. We hated to lose our paper system because our hands...

Oct 2021
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Director

Thornberry's help desk is very user friendly. We always get somebody knowledgeable to help us, and...

Oct 2021
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Director

Our contact person has been very helpful to me throughout the years. There is no perfect EMR, but I...

Sep 2021
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Director

Notices for upgrades came to me through email, and it was up to me and one other person to get that...

Sep 2021
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