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Access info about Home Health EHR on your dashboard or bookmark under

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NDoc (Home Health EHR) Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Director

Functionality and Upgrades

If Thornberry sent me eye-catching notifications about upgrades, I would love that. I have missed...

Jan 2021
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Director

Implementation and Training

I would like Thornberry to make training modules and webinars easier for my staff members to access....

Jan 2021
(0)
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Director

Functionality and Upgrades

We have a staffing crisis here, and a lot of nurses are coming and going. One comment everyone makes...

Jan 2021
(0)
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Director

Functionality and Upgrades

I really like that the product is designed so that clinicians don't miss anything. NDoc prompts...

Jan 2021
(0)
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Director

Functionality and Upgrades

The reporting could be more robust. It isn't as easy as I think it should be to generate custom...

Jan 2021
(0)
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Manager

Implementation and Training

Our implementation of Thornberry's system went pretty well. There are always things that we would...

Dec 2020
(0)
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Manager

Service and Support

With Thornberry, we have an assigned contact. We email our contact constantly, and that person...

Dec 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

One of the reasons we chose the vendor is they are a smaller organization that is privately held....

Dec 2020
(0)
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Manager

Other Observations & Comments

There is definitely a huge learning curve with NDoc, but we feel that it is working as promised. The...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Thornberry has had some issues with their upgrades recently. They will release an upgrade, and a...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

One of the key things we were looking for in an EMR was decreased time to admit a patient, and we...

Dec 2020
(0)
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Manager

Future Outlook

Thornberry was just purchased, so there are new owners, and there is a question mark there as to...

Dec 2020
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We selected NDoc because one of our directors had experience with the Thornberry system and knew...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

Thornberry is a pretty good vendor. I helped with all of the rollout on the back end and with table...

Dec 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Thornberry has a lot of options for interfaces. They are simplifying processes with different...

Dec 2020
(0)
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Analyst/Coordinator

Implementation and Training

During the implementation, Thornberry was very supportive throughout the whole process. The product...

Dec 2020
(0)
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Analyst/Coordinator

Sales and Contracting

The product works fairly similar to how the vendor promoted it. It just took a little digging to...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

Thornberry's support is really responsive. We have a few staff members who are the help desk users,...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

NDoc has given us a lot more control from a quality assurance perspective. We are able to better...

Dec 2020
(0)
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Analyst/Coordinator

Lessons Learned

As long as a company has a pretty strong IT department, NDoc would definitely be a good fit. For a...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

During the COVID-19 crisis, Thornberry added a few functionality features in the program, like...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Our nurses sync the product at the end of the day when they get home. They also sync the product...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We have no problems with NDoc. It meets our needs well. I have worked with a lot of other vendors'...

Dec 2020
(0)
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Manager

Relationship

I don't do anything with the billing; our billers handle that. But from what I know, we don't have...

Dec 2020
(0)
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Director

Functionality and Upgrades

This product is a good product, and we are doing okay with it. Our organization came from paper onto...

Dec 2020
(0)
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Director

Implementation and Training

The tools and resources are there to help us learn things. The vendor has a lot of learning in the...

Dec 2020
(0)
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Director

Service and Support

Thornberry is always extremely helpful with whatever we need from them. They have not really had to...

Dec 2020
(0)
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Director

Service and Support

The vendor is proactive. They are constantly updating and getting us information when we need it....

Nov 2020
(0)
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Director

Implementation and Training

The vendor does well with their training. They provide us with all information pertaining to the updates....

Nov 2020
(0)
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Director

Functionality and Upgrades

The system meets our functionality needs. I can’t think of anything that we have issues with or that...

Nov 2020
(0)
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Director

Service and Support

The vendor could have more timely responses that are more accurate. They don’t have phone support,...

Nov 2020
(0)
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Director

Service and Support

When outside people come in and tell us about how we need to evolve or adapt and show better...

Nov 2020
(0)
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Director

Service and Support

The vendor has been very supportive during the COVID-19 crisis. We get frequent emails and updates....

Nov 2020
(0)
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Director

Functionality and Upgrades

The tool is super easy for new and existing staff members when there are updates. NDoc is obviously...

Nov 2020
(0)
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Nurse

Functionality and Upgrades

NDoc is a good product. I have worked with it. It is top of the line for me. I have worked with...

Nov 2020
(0)
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Nurse

Functionality and Upgrades

Thornberry has good follow-through. We did an implementation a while back, and I am having issues...

Nov 2020
(0)
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Nurse

Technology

I would like to see things work without us having to log in. I would like it if the system were more...

Nov 2020
(0)
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Analyst/Coordinator

Future Outlook

The program has a lot of adjustments and can be tailored to our agency’s needs. Currently, the...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

I like that we can actually get ahold of the vendor’s people, and they do their best to actually...

Nov 2020
(0)
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CEO/President

Functionality and Upgrades

Thornberry is keeping up with the current government requirements. I know that the vendor is about...

Oct 2020
(0)
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CEO/President

Relationship

We haven't had an assigned support person from Thornberry for a while, but we don't call the vendor...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The total package that Thornberry offers for NDoc is very solid. We just need more mobility. NDoc...

Oct 2020
(0)
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CEO/President

Service and Support

Thornberry is a very confident company. They keep their promises. They have done a good job over the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I would purchase this product again, but with a caveat. Thornberry needs to have a more robust...

Oct 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

If Thornberry had a different mobile product, we would still be using NDoc. We wouldn't even be...

Oct 2020
(0)
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VP/Other Executive

Service and Support

Thornberry is very proactive. They were really on top of things when a change came through for the PDGM....

Aug 2020
(0)
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VP/Other Executive

Relationship

The executive involvement from Thornberry is great. I am very impressed with the president. The...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

NDoc is too cumbersome for clinicians, so we don’t often use it correctly. There are too many steps...

Aug 2020
(0)
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VP/Other Executive

Future Outlook

My overall satisfaction will improve in a year. We are bringing in a consultant to help us...

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

The implementation was very good. It is good that Thornberry is constantly doing updates and that I...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Notices of upgrades and explanations as to why they are being done are available, but we have to...

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

There need to be more training videos, and the videos need to be updated to reflect the changes and...

Aug 2020
(0)
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VP/Other Executive

Relationship

Thornberry is good at not promoting something they can’t do. They are very honest about what the...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The process for signing documents is not current and is very cumbersome. The inability to build...

Aug 2020
(0)
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Director

Service and Support

My requests to the help desk don't seem to be as urgent to the support people as they feel to me....

Aug 2020
(0)
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Director

Service and Support

We had a system issue, and all of the servers had to be shut down. I am very thankful that our...

Aug 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Nurses that have worked in other homecare agencies like the NDoc workflow. It is smooth. Thornberry...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Recently, we added the scheduling module. That has always been there. We just didn't perfect the...

Aug 2020
(0)
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Director

Service and Support

We pretty much do everything on our own. When we haven't done something for a while, we may have to...

Aug 2020
(0)
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Director

Implementation and Training

We feel like our reports are always the same because the system is moving. Sometimes we run reports...

Aug 2020
(0)
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Manager

Interfacing and Integration

Our plan is to keep NDoc for the short term, but we are going to explore some different options...

Mar 2020
(0)
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Manager

Implementation and Training

We implemented the billing system, and that implementation was weak in terms of the support....

Mar 2020
(0)
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Manager

Functionality and Upgrades

There is a tremendous amount of clinical information in the system, but the problem is that...

Mar 2020
(0)
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Manager

Interfacing and Integration

One thing that we did to move forward was to implement an interface with a certain company, but...

Mar 2020
(0)
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Manager

Functionality and Upgrades

I would like there to be a better patient snapshot in one area when it comes to looking for or...

Mar 2020
(0)
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Manager

Technology

The system is very clinically sound, but it is a little clunky in terms of getting all of the...

Mar 2020
(0)
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Manager

Service and Support

Thornberry's customer service is excellent. Thornberry takes the time to answer phone calls and...

Mar 2020
(0)
 Thank you  Helpful

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Manager

Technology

Thornberry lacks in being proactive with the changes that they make. They respond to customer...

Mar 2020
(0)
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