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NDoc (Home Health EHR) Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Manager

NDoc's strength is its tracking ability from a quality assurance standpoint. We are able to run...

Jun 2021
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Manager

Thornberry keeps their promises to an extent, but not to the level that we thought that they would....

Jun 2021
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Manager

The system feels really cumbersome for people who are first learning it. It takes a while for new...

Jun 2021
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Manager

I would like to see more feedback from Thornberry, and I would like to see Thornberry do more...

May 2021
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Manager

I would not recommend Thornberry. They are nice people, but they are a little behind in terms of the...

May 2021
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Manager

My experience with Thornberry has been good. They are responsive. Their help desk is excellent. They...

May 2021
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Manager

The ongoing training from Thornberry was excellent. Their support staff members are very good. They...

May 2021
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Manager

The complaint I have noticed for the last few months is that every release has bugs in it that...

May 2021
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Manager

Anything extra that is not built into the system is an additional charge. We had to pay thousands of...

May 2021
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Manager

The biggest issue is NDoc’s ability to import and export information and interface with other...

May 2021
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(0)
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Manager

NDoc is limited in the types of files it can take. If I want a referral from a doctor at another...

May 2021
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Manager

Every year, Thornberry does a customer wish list of different features within the system that other...

May 2021
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Manager

I don’t think I have needed any sort of executive-level interaction. We had a call with Thornberry’s...

May 2021
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Manager

NDoc is great clinically, but it falls short in a number of areas. The functionality of the billing...

May 2021
||
(0)
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Manager

NDoc is great for a small-to-medium-sized agency, but the ability to go from medium to large with...

May 2021
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(0)
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Nurse

We are satisfied with NDoc and don't really have any problems or complaints. The system is easy to...

May 2021
||
(0)
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Nurse

Thornberry is going to give us a new quote for their services. They are really working hard to get...

May 2021
||
(0)
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Nurse

Another vendor wanted to show us a demo of their product, but we chose to stay with Thornberry...

May 2021
||
(0)
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Director

NDoc does not integrate with our hospital system, and that makes things hard. I think NDoc is really...

May 2021
||
(0)
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Director

NDoc has a good setup and is easy to use. The nurses like the OASIS software and the charting that...

May 2021
||
(0)
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Director

I would like to see Thornberry improve their reporting. I would like it to be more accurate and user...

May 2021
||
(0)
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Director

The flow of NDoc could be smoother. There are a lot of steps to do certain things. For example,...

May 2021
||
(0)
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Director

There is a cancel referral button in NDoc. If I push it, it removes the patient forever. I would...

May 2021
||
(0)
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Director

There are not a lot of areas to chart in for some of our clinicians. They don’t have places to...

May 2021
||
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CEO/President

When end users are first learning to use NDoc, the remote desktop login is a huge problem. Every...

Mar 2021
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(0)
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CEO/President

Thornberry is very responsive, but their responses can be vague depending on who we get. Instead of...

Mar 2021
||
(0)
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CEO/President

I really like how NDoc finds inconsistencies. That is huge for me. My other software did not do...

Mar 2021
||
(0)
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Director

The vendor is constantly updating and changing the system. They add new videos and let us know about...

Mar 2021
||
(0)
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Director

Any time we need to integrate, the vendor provides other vendors access to pull over records. We...

Mar 2021
||
(0)
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Director

I can’t think of anything that we cannot do in the system. The reports in the system are very good....

Mar 2021
||
(0)
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Director

If issues come up, we have the ability to reach out and talk to someone or send tickets to get a...

Mar 2021
||
(0)
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Analyst/Coordinator

Thornberry will be integrating the billing module into the clinical side. I hope that will make...

Mar 2021
||
(0)
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Analyst/Coordinator

Charting with NDoc is going really well. They have a pre-Smartlogic setup, so things are...

Mar 2021
||
(0)
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Manager

If the decision were up to me, I probably wouldn't buy NDoc again. It is not an all-inclusive...

Mar 2021
||
(0)
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Manager

Thornberry keeps their promises, but they are really slow. They say that they are going to implement...

Mar 2021
||
(0)
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Manager

Thornberry charges us for every little thing. We lack precise bills, and the vendor charges by each...

Mar 2021
||
(0)
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Manager

Thornberry's training is good. They do a pretraining for updates, but they don't adjust the system...

Mar 2021
||
(0)
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Manager

Thornberry could cut out the middleman. That would improve things a lot. I sometimes wonder whether...

Mar 2021
||
(0)
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Manager

Thornberry's support people are always very quick. They are very personable and ready to work. The...

Feb 2021
||
(0)
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Manager

The product is pretty easy to manage, but it would be nice to be able to customize some of it a...

Feb 2021
||
(0)
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Manager

What led us to select NDoc was looking at KLAS data. We saw that Thornberry had been rated very...

Feb 2021
||
(0)
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Director

If Thornberry sent me eye-catching notifications about upgrades, I would love that. I have missed...

Jan 2021
||
(0)
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Director

I would like Thornberry to make training modules and webinars easier for my staff members to access....

Jan 2021
||
(0)
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Director

We have a staffing crisis here, and a lot of nurses are coming and going. One comment everyone makes...

Jan 2021
||
(0)
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Director

I really like that the product is designed so that clinicians don't miss anything. NDoc prompts...

Jan 2021
||
(0)
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Director

The reporting could be more robust. It isn't as easy as I think it should be to generate custom...

Jan 2021
||
(0)
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Manager

Our implementation of Thornberry's system went pretty well. There are always things that we would...

Dec 2020
||
(0)
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Manager

With Thornberry, we have an assigned contact. We email our contact constantly, and that person...

Dec 2020
||
(0)
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Manager

One of the reasons we chose the vendor is they are a smaller organization that is privately held....

Dec 2020
||
(0)
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Manager

There is definitely a huge learning curve with NDoc, but we feel that it is working as promised. The...

Dec 2020
||
(0)
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Manager

Thornberry has had some issues with their upgrades recently. They will release an upgrade, and a...

Dec 2020
||
(0)
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Manager

One of the key things we were looking for in an EMR was decreased time to admit a patient, and we...

Dec 2020
||
(0)
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Manager

Thornberry was just purchased, so there are new owners, and there is a question mark there as to...

Dec 2020
||
(0)
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Analyst/Coordinator

We selected NDoc because one of our directors had experience with the Thornberry system and knew...

Dec 2020
||
(0)
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Analyst/Coordinator

Thornberry is a pretty good vendor. I helped with all of the rollout on the back end and with table...

Dec 2020
||
(0)
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Analyst/Coordinator

Thornberry has a lot of options for interfaces. They are simplifying processes with different...

Dec 2020
||
(0)
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Analyst/Coordinator

During the implementation, Thornberry was very supportive throughout the whole process. The product...

Dec 2020
||
(0)
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Analyst/Coordinator

The product works fairly similar to how the vendor promoted it. It just took a little digging to...

Dec 2020
||
(0)
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Analyst/Coordinator

Thornberry's support is really responsive. We have a few staff members who are the help desk users,...

Dec 2020
||
(0)
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Analyst/Coordinator

NDoc has given us a lot more control from a quality assurance perspective. We are able to better...

Dec 2020
||
(0)
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Analyst/Coordinator

As long as a company has a pretty strong IT department, NDoc would definitely be a good fit. For a...

Dec 2020
||
(0)
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Analyst/Coordinator

During the COVID-19 crisis, Thornberry added a few functionality features in the program, like...

Dec 2020
||
(0)
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Manager

Our nurses sync the product at the end of the day when they get home. They also sync the product...

Dec 2020
||
(0)
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Manager

We have no problems with NDoc. It meets our needs well. I have worked with a lot of other vendors'...

Dec 2020
||
(0)
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Manager

I don't do anything with the billing; our billers handle that. But from what I know, we don't have...

Dec 2020
||
(0)
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Director

This product is a good product, and we are doing okay with it. Our organization came from paper onto...

Dec 2020
||
(0)
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Director

The tools and resources are there to help us learn things. The vendor has a lot of learning in the...

Dec 2020
||
(0)
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Director

Thornberry is always extremely helpful with whatever we need from them. They have not really had to...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

The vendor is proactive. They are constantly updating and getting us information when we need it....

Nov 2020
||
(0)
 Thank you  Helpful

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Director

The vendor does well with their training. They provide us with all information pertaining to the updates....

Nov 2020
||
(0)
 Thank you  Helpful

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Director

The system meets our functionality needs. I can’t think of anything that we have issues with or that...

Nov 2020
||
(0)
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Director

The vendor could have more timely responses that are more accurate. They don’t have phone support,...

Nov 2020
||
(0)
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Director

When outside people come in and tell us about how we need to evolve or adapt and show better...

Nov 2020
||
(0)
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Director

The vendor has been very supportive during the COVID-19 crisis. We get frequent emails and updates....

Nov 2020
||
(0)
 Thank you  Helpful

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Director

The tool is super easy for new and existing staff members when there are updates. NDoc is obviously...

Nov 2020
||
(0)
 Thank you  Helpful

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Nurse

NDoc is a good product. I have worked with it. It is top of the line for me. I have worked with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Thornberry has good follow-through. We did an implementation a while back, and I am having issues...

Nov 2020
||
(0)
 Thank you  Helpful

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Nurse

I would like to see things work without us having to log in. I would like it if the system were more...

Nov 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The program has a lot of adjustments and can be tailored to our agency’s needs. Currently, the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like that we can actually get ahold of the vendor’s people, and they do their best to actually...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

Thornberry is keeping up with the current government requirements. I know that the vendor is about...

Oct 2020
||
(0)
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CEO/President

We haven't had an assigned support person from Thornberry for a while, but we don't call the vendor...

Oct 2020
||
(0)
 Thank you  Helpful

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CEO/President

The total package that Thornberry offers for NDoc is very solid. We just need more mobility. NDoc...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Thornberry is a very confident company. They keep their promises. They have done a good job over the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would purchase this product again, but with a caveat. Thornberry needs to have a more robust...

Oct 2020
||
(0)
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 or  to see details.

CEO/President

If Thornberry had a different mobile product, we would still be using NDoc. We wouldn't even be...

Oct 2020
||
(0)
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VP/Other Executive

Thornberry is very proactive. They were really on top of things when a change came through for the PDGM....

Aug 2020
||
(0)
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VP/Other Executive

The executive involvement from Thornberry is great. I am very impressed with the president. The...

Aug 2020
||
(0)
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VP/Other Executive

NDoc is too cumbersome for clinicians, so we don’t often use it correctly. There are too many steps...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

My overall satisfaction will improve in a year. We are bringing in a consultant to help us...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The implementation was very good. It is good that Thornberry is constantly doing updates and that I...

Aug 2020
||
(0)
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VP/Other Executive

Notices of upgrades and explanations as to why they are being done are available, but we have to...

Aug 2020
||
(0)
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VP/Other Executive

There need to be more training videos, and the videos need to be updated to reflect the changes and...

Aug 2020
||
(0)
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VP/Other Executive

Thornberry is good at not promoting something they can’t do. They are very honest about what the...

Aug 2020
||
(0)
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VP/Other Executive

The process for signing documents is not current and is very cumbersome. The inability to build...

Aug 2020
||
(0)
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Director

My requests to the help desk don't seem to be as urgent to the support people as they feel to me....

Aug 2020
||
(0)
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Director

We had a system issue, and all of the servers had to be shut down. I am very thankful that our...

Aug 2020
||
(0)
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Director

Nurses that have worked in other homecare agencies like the NDoc workflow. It is smooth. Thornberry...

Aug 2020
||
(0)
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Director

Recently, we added the scheduling module. That has always been there. We just didn't perfect the...

Aug 2020
||
(0)
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Director

We pretty much do everything on our own. When we haven't done something for a while, we may have to...

Aug 2020
||
(0)
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Director

We feel like our reports are always the same because the system is moving. Sometimes we run reports...

Aug 2020
||
(0)
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