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Edge Commentary
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Paul Hess
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Clinical Communication Platforms 2023: A Closer Look at Customer Adoption
Clinical Communication Platforms 2023:
A Closer Look at Customer Adoption
June 2023
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User Commentary

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Analyst/Coordinator

Relationship

Edge is pretty good. It is pretty easy to use. Once we get Vocera's support people involved, they...

Nov 2023
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Analyst/Coordinator

Operations

Vocera’s go-live support is average. I have had better. With training, Vocera is not the worst, but...

Nov 2023
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Analyst/Coordinator

Value

I would tell someone looking into Edge to make sure they investigate Vocera’s support model and...

Nov 2023
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Manager

Loyalty, Relationship

There have been big changes. From a support perspective, Vocera hasn’t been keeping all their...

Nov 2023
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Manager

Operations

From an implementation and project standpoint, Vocera is keeping all their promises. There are just...

Nov 2023
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Manager

Loyalty

We have had challenges with Vocera's system, and we are trying find a better solution to replace it....

Sep 2023
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Manager

Culture, Value

Vocera tries to charge us for some things, but we catch them and say that certain things should be...

Sep 2023
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Manager

Product

The system's whole concept is a good idea. We use the product to send out alerts to different phones...

Sep 2023
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Manager

Relationship

We have a direct contact from Vocera who we try to go through, but one of our biggest pain points is...

Sep 2023
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Manager

Relationship

Vocera's system may be a worthwhile product for a small organization, but it may present challenges...

Sep 2023
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Manager

Culture, Operations, Product

The system works, but we continue to have some challenges, and we constantly have to hold the...

Sep 2023
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Nurse

Culture, Value

We had a project going and sent Vocera a bid, and we felt like we were being taken advantage of. We...

Sep 2023
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Nurse

Product

The system delivers messages to the staff's phones and pagers.

Sep 2023
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Nurse

Loyalty, Relationship

Customer satisfaction and support have declined tremendously. Vocera has been through changes over...

Sep 2023
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Manager

Relationship

Vocera is trying to do better with their support, and I appreciate that. However, the vendor needs...

Sep 2023
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Manager

Relationship

Edge doesn’t work. That is our biggest problem with communications. I don’t know what happened...

Sep 2023
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Manager

Operations, Product

Our environment is not healthy in the sense that we have experienced server issues and the...

Sep 2023
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Manager

Product

Edge is not an easy product to use. We have to log in frequently to an application, but some end...

Sep 2023
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Manager

Relationship

I don’t even know who the vendor's executives are anymore. After Stryker acquired Vocera, nobody...

Sep 2023
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Manager

Loyalty, Value

We got a good deal on Edge, but it is not a great product to begin with. I guess we get what we pay...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship

There have been some transitional pains since Vocera took over the solution, but things are getting...

Aug 2023
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Analyst/Coordinator

Culture

The vendor doesn’t allow everyone from our organization to call them. If someone is out of town and...

Aug 2023
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Analyst/Coordinator

Relationship

I don't even know who the executives are at Vocera. I haven't had any executives contact me. When...

Aug 2023
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Analyst/Coordinator

Culture, Value

As of recently, Vocera has been charging for certain things that they typically haven't charged for...

Jul 2023
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Analyst/Coordinator

Product

Edge is a pretty good app for secure communication. We are using Edge internally for text messages...

Jul 2023
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Manager

Relationship

The system works to a point. Each time we need to do something that isn't in the vendor's...

Jun 2023
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Manager

Relationship

There have been times when the system has gone down, and the vendor hasn't let us know, and the...

Jun 2023
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Manager

Culture, Value

With Edge, there are some things that the vendor could charge for that they don't necessarily charge...

Jun 2023
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Manager

Operations

Getting training materials from the vendor is hard. Vocera generally has some information, but it is...

Jun 2023
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Manager

Loyalty

We wouldn’t buy Edge again because the vendor just went through a transition. They have been bought...

Jun 2023
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Manager

Product

We have had issues with the system working properly or performing upgrades and things of that nature...

Jun 2023
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Manager

Relationship, Product

Edge relies on so many other IT systems to function that we have a lot of outages. When something...

May 2023
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Manager

Relationship

The product has not changed significantly in the last several years. It is functionally the same....

May 2023
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Manager

Relationship

Vocera does a relatively good job with support at the moment when there is an outage or something.

May 2023
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Manager

Relationship

We aren’t extremely satisfied because there are times when we have to wait for someone to get back...

May 2023
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Manager

Relationship

We have regular meetings with our client representative for our hospital. They are familiar with all...

May 2023
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Manager

Product

Our end users like the product; it is relatively easy for them to understand, save for the...

May 2023
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Manager

Relationship

We struggle with Vocera’s support model and getting issues addressed. We have open enhancement...

May 2023
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Manager

Relationship, Product

We are still experiencing issues caused by the vendor when they make changes to the system. We are...

May 2023
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Manager

Operations, Product

The ease of use for admins is awful, but part of that is because of the complexity of our build. It...

May 2023
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Manager

Loyalty

We are probably going to replace Edge eventually. We may keep it to some degree, but it will not be...

May 2023
||
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Manager

Product

We have had some struggles with the last few upgrades we have done with Vocera because they have...

May 2023
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Director

Product

The product is a key part of the workflow for communications within the hospital. It does exactly...

Apr 2023
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Director

Relationship

There are sometimes delays when we are opening up problem tickets, but they are not huge delays. But...

Apr 2023
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Director

Product

We do use some of the interoperability, like the lab data and vitals data, but for the most part,...

Apr 2023
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Director

Loyalty

One reason we left our previous platform and chose Vocera's platform was its robustness on mobile...

Apr 2023
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Director

Value

We negotiated a good price with the vendor. The product was much cheaper than some of its...

Apr 2023
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Director

Loyalty

In the future, we are planning to contract with Vocera for more integration. Also, we will remain...

Apr 2023
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(0)
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Director

Operations

Vocera did an upgrade on a day they weren't supposed to do it. Nobody knew about it, and nobody was...

Apr 2023
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Director

Product

There are some great things about the Vocera platform. We have the ability to send broadcasts out to...

Apr 2023
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Director

Loyalty, Product

Most times, people have their middleware solution doing codes, so we are trying to connect both...

Apr 2023
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Director

Loyalty, Relationship

It has been a long time since we started asking Vocera to improve their support. We have seen some...

Apr 2023
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Nurse

Product

Edge is relatively easy to use because of the style and mannerisms of the app. We also have quick...

Mar 2023
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Nurse

Product

Edge is fairly stable. It works the way we want it to most of the time. We have an electronic...

Mar 2023
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Nurse

Product

I wish that the system's instances of downtime were not so significant. The time offline should be...

Mar 2023
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Analyst/Coordinator

Product

Edge does great for documentation and things. It is easy to add content to the system. One benefit...

Feb 2023
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Analyst/Coordinator

Product

The only problem we are having with Edge is that it randomly kicks users off once a week, and we...

Feb 2023
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Analyst/Coordinator

Relationship, Product

The biggest challenge we are facing is that we are only allowed to do so much locally until things...

Feb 2023
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Analyst/Coordinator

Product

Vocera's system has an analytics portion, but it needs to be more robust to allow for ad hoc reporting....

Feb 2023
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Analyst/Coordinator

Relationship, Operations

The vendor communicates with us whenever there is going to be an upgrade. That is helpful.

Feb 2023
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Analyst/Coordinator

Operations

We had some glitches with the system, and we were expecting a quicker result, but there have been...

Feb 2023
||
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Analyst/Coordinator

Product

Certain things need to be a little bit more user friendly. Offering some functionalities like...

Feb 2023
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Analyst/Coordinator

Relationship, Product

Edge has been very helpful, and it has been integrated with different applications. Our admins are...

Feb 2023
||
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Analyst/Coordinator

Relationship

I have been happy with the support I have been getting. The representative that we work with is very...

Feb 2023
||
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Analyst/Coordinator

Relationship

Vocera was recently obtained by Stryker, and there have been some growing pains with the recent acquisition....

Jan 2023
||
(0)
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Analyst/Coordinator

Product

We like how Vocera consolidates everything into one application. We have our alerting in one app,...

Jan 2023
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Analyst/Coordinator

Relationship, Product

We do not care for the system’s level of stability and the vendor’s proactiveness regarding system...

Jan 2023
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Analyst/Coordinator

Value

We have not seen any nickel-and-diming from the vendor, but we do not get quotes from them or...

Jan 2023
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Director

Relationship, Operations, Product

We are trying to get the most up-to-date version of the product, but Vocera keeps pushing off the...

Jan 2023
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(0)
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Director

Loyalty, Product

We have some core pieces within Edge that are not being used very much. Edge is our core platform...

Jan 2023
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(0)
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Director

Relationship, Product

Edge is simple to use, and that is huge for us. From a platform perspective, Edge is amazing for...

Jan 2023
||
(0)
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Director

Relationship

We have support from Vocera, but we have had issues in the past weeks with getting the appropriate...

Jan 2023
||
(0)
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Director

Value

Vocera charges us for everything, so customers of Vocera should look at expanding the product for...

Jan 2023
||
(0)
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Director

Relationship, Product

Edge is a great product. It works very well, and our staff and client base are actually very happy...

Dec 2022
||
(0)
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Director

Relationship, Product

There are some issues with some of the scalability of Edge. There are also some limitations in the...

Dec 2022
||
(0)
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Director

Operations

Vocera gave us a good amount of canned training materials, but people tend to customize the...

Dec 2022
||
(0)
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Director

Relationship

Vocera is very supportive when we are doing upgrades. Vocera also answers very quickly when we open...

Dec 2022
||
(0)
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Director

Relationship

We have regular calls with Vocera, and our project manager is pretty good about letting us know...

Dec 2022
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Director

Loyalty, Relationship, Product

There are some really specific workflow issues that Edge has, but if Vocera is open to taking some...

Dec 2022
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(0)
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Analyst/Coordinator

Product

The product has some unique features that other similar solutions don't have.

Dec 2022
||
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Analyst/Coordinator

Relationship, Operations

When we have to do upgrades, it takes a long time to get things scheduled. Vocera doesn’t seem to...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations

We recently changed some of our configurations with regard to our EMR go-live date, and although...

Dec 2022
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