WellSky Home Health (EHR) Commentary
Filtered view: (Large - Over 200 Average Daily Census)

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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product

Sometimes upgrades with WellSky Home Health create technical difficulties, which is frustrating. We...

Jun 2024
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Manager

Relationship, Product

We have been with WellSky for a long time. They have upgraded as needed based on new technology,...

Jun 2024
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Manager

Loyalty, Operations, Product

Clinicians can get going on WellSky Home Health fairly quickly. It is very user friendly. We are...

Jun 2024
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Manager

Relationship

Our relationship with WellSky is good. We have our account representative who we can work with and...

Jun 2024
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Manager

Loyalty, Product

From a back-office view, another product we use has really clean data, and we know what we are...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

WellSky has been telling us for more than a year that they will create a platform to help us with...

Jun 2024
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VP/Other Executive

Loyalty, Product

Our clinicians don't love WellSky's system because it doesn't make them do their jobs. The system...

Jun 2024
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VP/Other Executive

Loyalty, Product, Value

There are numerous glitches in the system, and there are things that we just can't do in the system....

Jun 2024
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VP/Other Executive

Loyalty, Value

If someone were looking at getting WellSky's system, I would tell them to look at other options that...

Jun 2024
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Analyst/Coordinator

Product

We have had to create an intake referral processing program that tracks and creates things that are...

May 2024
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Analyst/Coordinator

Culture, Loyalty

We have years left on our contract with WellSky. When the contract is over, we plan on looking at...

May 2024
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VP/Other Executive

Product

The system’s integration is beautiful, especially when it comes to the vendor’s development. The...

Apr 2024
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VP/Other Executive

Relationship

WellSky has an incredible help desk, and we have to use the system the way it is intended. Once we...

Apr 2024
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VP/Other Executive

Operations

WellSky has training for what they recommend for office staffing ratios and things like that per...

Apr 2024
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VP/Other Executive

Operations, Product

Overall, I have nothing bad to say about WellSky. It is rare that we have an issue with the system....

Apr 2024
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VP/Other Executive

Product

We knew when we started with WellSky that their system's reporting was going to be terrible. I feel...

Apr 2024
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VP/Other Executive

Relationship, Product

WellSky keeps up with regulations very well. I used to have several different Medicare numbers in...

Apr 2024
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VP/Other Executive

Loyalty, Relationship, Product

Homecare Homebase seems to be the other big home health platform aside from Wellsky’s platform. It...

Apr 2024
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VP/Other Executive

Relationship

Usually, when I have a big issue, I have no problem getting someone from WellSky on the phone. The...

Apr 2024
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VP/Other Executive

Operations

During our implementation, we had a standing call with WellSky to discuss anything that may have...

Apr 2024
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CEO/President

Value

WellSky has gotten to where they charge for everything that they come up with.

Mar 2024
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CEO/President

Relationship

A lot of companies tend to forget about us once we have been a member for a while. WellSky is really...

Mar 2024
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CEO/President

Product, Value

Our quality outcomes have dramatically increased because of WellSky Home Health. The analytics...

Feb 2024
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CEO/President

Loyalty, Relationship

We decided to go with WellSky because they got their executive team involved, and they were a lot...

Feb 2024
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COO

Product, Value

I love the clinical care coordination and visibility in WellSky Home Health. I also love its risk...

Feb 2024
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Director

Loyalty, Product

WellSky Home Health doesn't scale well. When we first started using it, we only had a few offices,...

Feb 2024
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Director

Relationship

There are road-map items that we discussed with WellSky as needed for development that were...

Feb 2024
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Director

Operations, Product

The product’s simplicity of use for the point-of-service user is very good. The time to implement is...

Feb 2024
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Director

Operations, Product

If we are talking about a full system implementation from scratch, WellSky is very good. When we are...

Feb 2024
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Director

Relationship, Product

WellSky is a very walled garden when it comes to integration with minimal API support and no means...

Feb 2024
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Director

Product

The system does not have a lot of automation and validation, and that means we are very dependent on...

Feb 2024
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Director

Relationship

We were given an enterprise support channel that is supposed to include WellSky's more experienced...

Feb 2024
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Director

Product

The product has certain areas where it is very strong, but there are other areas where we have to...

Feb 2024
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Director

Relationship

We need better communication and education from WellSky for implementations. When WellSky makes an...

Jan 2024
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Director

Product

For field staff, WellSky Home Health is an easy-to-use program, so they love it. There are not too...

Jan 2024
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Director

Relationship, Product

WellSky doesn’t keep all their promises with product delivery, corrections, and timelines. We could...

Jan 2024
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Manager

Product, Value

We are having a hard time with clinical compliance, and Wellsky Home Health EHR doesn't provide us...

Dec 2023
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VP/Other Executive

Product

WellSky Home Health seems to be working fine. I haven't heard anybody complaining. Using the EHR is...

Dec 2023
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Nurse

Value

The cost is out of control, and every day, something is not working properly. I would not buy the...

Dec 2023
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Director

Relationship

WellSky’s service could be better, and they could provide information on things that are coming out...

Nov 2023
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Director

Culture, Product

In terms of specific functionality that was promised by the vendor that we haven’t seen yet, the...

Nov 2023
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Director

Product

I wish we could break down reports in the system further to specifically see the referrals. If a...

Nov 2023
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Director

Loyalty, Relationship

WellSky has gotten better about having a support person. The support person is a salesperson and a...

Nov 2023
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Director

Operations, Product

WellSky's system is very easy for clinicians to use, and that is great. I like the help options...

Nov 2023
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COO

Product

WellSky Home Health works fabulously when it works, and the clinical product works well. But there...

Nov 2023
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COO

Product, Value

The financial reporting in WellSky Home Health isn't accurate. We have to do a lot of manual...

Nov 2023
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COO

Operations

When WellSky tells us they will do something, it takes two to three times following up with them to...

Nov 2023
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COO

Relationship

WellSky has been extremely slow at fixing issues. Usually, they tell us there is a problem on our...

Nov 2023
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COO

Value

Changing EHRs in skilled home care is complicated. I have looked at some other systems, and...

Nov 2023
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COO

Relationship

WellSky is trying to do a lot of innovative solutions, but that may be part of their problem. They...

Nov 2023
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COO

Relationship

We have had several representatives come and go, but the executives are nonexistent. WellSky has...

Nov 2023
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(0)
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CEO/President

Loyalty, Product

The system has a lot of integration parts, but the vendor hasn't seamlessly connected everything....

Nov 2023
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(0)
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CEO/President

Loyalty

The system is going to be very good at the continuum of care and integrating with other aspects of...

Nov 2023
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CEO/President

Product

The system doesn't have a lot of hard stops like another system does; that is a pro and a con, but...

Nov 2023
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CEO/President

Product, Value

Some of the outcomes are better quality ratings, better star quality ratings, better improvements in...

Nov 2023
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CEO/President

Loyalty, Relationship

I want to say we will be extremely satisfied overall in 12 months, but we keep getting surprises, so...

Nov 2023
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CEO/President

Product

I would tell someone that I think the product is a very thoughtful, fully integrated system that...

Nov 2023
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Manager

Product

I have previously used a different EHR, and I think that was a better system than WellSky Home...

Oct 2023
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Manager

Relationship

WellSky’s communication is not as great as it should be. When they submit any updates to their...

Oct 2023
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Manager

Relationship, Product

There are things that we need to maintain for our database, like our ID numbers or addresses, and we...

Oct 2023
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Manager

Product

WellSky Home Health is a web-based system, so that is good. We are not stuck managing it on a...

Oct 2023
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Manager

Relationship

We reach out to WellSky’s people, but whether they respond is inconsistent.

Oct 2023
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Manager

Product

WellSky Home Health is a great system for a small agency, but a larger agency would probably want to...

Oct 2023
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VP/Other Executive

Relationship

We have been dealing with WellSky for a long time, and they basically do what we want because we...

Oct 2023
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VP/Other Executive

Relationship

We know what WellSky’s plan is, and they meet with us, and we meet with them. They give us their...

Oct 2023
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VP/Other Executive

Product

We do a lot of integrations, and we buy a lot of companies and stuff, so we have had to use WellSky...

Oct 2023
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VP/Other Executive

Loyalty, Product

We are very familiar with what the vendor's plan is. They have quarterly plans. We stay up on what...

Oct 2023
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VP/Other Executive

Relationship

WellSky will fly down if they get major issues and if they need to. They are very supportive in that...

Oct 2023
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VP/Other Executive

Loyalty, Product

The scheduling system in WellSky Home Health needs to be upgraded some more, and I think that that...

Oct 2023
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VP/Other Executive

Product

The product is really easy for the end users and clinicians in the field, but operationally, it is...

Oct 2023
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VP/Other Executive

Relationship, Product

WellSky doesn’t keep all promises. We have struggled in the past few months with some particular...

Oct 2023
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VP/Other Executive

Operations

We have kind of figured out a way around WellSky’s training program. We actually put in a practice...

Oct 2023
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VP/Other Executive

Operations, Product

The product is very user friendly. It is nice to have one page and not have to go through a bunch of...

Oct 2023
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VP/Other Executive

Operations, Product

Training the end users on how to use WellSky's EHR is very easy. The system is very user friendly....

Sep 2023
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VP/Other Executive

Operations

WellSky has training information available online that we can go look up ourselves, but in terms of...

Sep 2023
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VP/Other Executive

Relationship

WellSky's support has been much better recently. When the vendor first switched over to WellSky,...

Sep 2023
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VP/Other Executive

Relationship, Product, Value

Every time WellSky does an upgrade, some issue usually occurs that takes them a little while to get...

Sep 2023
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CEO/President

Product

We like WellSky Home Health. It is very user friendly from a clinical standpoint. It was written by...

Aug 2023
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CEO/President

Product

WellSky has an open OASIS report, and that OASIS report does not have payers attached to it. So...

Aug 2023
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CEO/President

Culture, Value

WellSky does have a bit of an issue with charging. The base model, which is basically what we have,...

Aug 2023
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CEO/President

Product

The biggest drawback of the EHR is on the back office side and on the billing end. There is an issue...

Aug 2023
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VP/Other Executive

Relationship, Product

WellSky needs to develop more guardrails for clinical compliance, and they need to develop their...

Aug 2023
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VP/Other Executive

Product, Value

WellSky Home Health is very inexpensive and easy to use for clinicians and end users. Our clinicians...

Aug 2023
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VP/Other Executive

Relationship, Product

It is not easy for administrators to get the financial data they need from the system. There is a...

Aug 2023
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VP/Other Executive

Loyalty

We would not recommend WellSky Home Health, and we are actively looking for a new platform.

Aug 2023
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VP/Other Executive

Relationship, Product

WellSky made a significant update to their financial reporting, and the software has been glitchy...

Aug 2023
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VP/Other Executive

Relationship, Product

The end user and clinical user experience is good in WellSky Home Health, and the platform is easy...

Aug 2023
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VP/Other Executive

Relationship, Operations

WellSky’s assistance during the implementation was virtually nil, and the ongoing training from...

Aug 2023
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Director

Product

WellSky's charting setup is easy for clinicians in the field.

Jul 2023
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Director

Product

We would like to see WellSky improve the part for the back office. We can run some of the reports,...

Jul 2023
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