WellSky Home Health (EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Product

I have not accessed WellSky Home Health from a mobile device. I don't believe there is an app for...

Mar 2024
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CEO/President

Product

WellSky has a lot of great qualities, but there are some competitors out there who have better...

Mar 2024
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CEO/President

Relationship

WellSky’s support is improving, but there are still very long hold times.

Mar 2024
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Manager

Loyalty, Relationship, Product

Some days, we try to get on WellSky Home Health through the device, and we have a lot of issues...

Mar 2024
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Manager

Product

We have had an issue with WellSky keeping promises. WellSky did an update, and prior to that update,...

Mar 2024
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Manager

Relationship

We have interacted with WellSky’s executive team a couple of times, and I wouldn’t rate their...

Mar 2024
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Manager

Product

I would like to see WellSky improve the free text boxes. The text doesn’t wrap because a lot of...

Mar 2024
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Manager

Product

I have pretty much got WellSky Home Health down. I have used multiple home health solutions, and...

Mar 2024
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Director

Product

The strength of WellSky Home Health's reports is only as good as the people who are entering in that...

Feb 2024
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Director

Product

WellSky Home Health is fairly good when we use it on our tablets. However, we have had all kinds of...

Feb 2024
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Director

Relationship

WellSky is constantly telling us about what they are working on in the system, and they always give...

Feb 2024
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Director

Value

There are some things that I would like to have in the system. The vendor has given us free trials...

Feb 2024
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Director

Operations

WellSky's library of training information doesn't look like it has really been updated. The vendor...

Feb 2024
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Director

Product

The system meets my administrative needs. That is good. I like how much information is available in...

Feb 2024
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Director

Product, Value

A lot of the time, I am the last one at my organization to handle discharge OASIS information....

Feb 2024
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Manager

Loyalty, Relationship, Product

Things are going well with WellSky Home Health. The vendor is working with us on some issues right...

Jan 2024
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CEO/President

Relationship

WellSky is very responsive when I call, and that is great. They help me find solutions for issues...

Dec 2023
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CEO/President

Relationship, Operations, Product

The only thing I would suggest for WellSky is that when they are doing nationwide updates, they...

Dec 2023
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CEO/President

Product

The WellSky system copies forward basic information, and it is nice that we don't have to put that...

Dec 2023
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CEO/President

Relationship

WellSky is very timely with resolutions. Either they fix the issue on the call right then and there...

Dec 2023
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CEO/President

Product

I would have to let anyone considering WellSky know that the WellSky system is a reliable and...

Dec 2023
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Analyst/Coordinator

Relationship

WellSky is easy to work with, and their program is easy to use and learn. We don't really have too...

Dec 2023
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Analyst/Coordinator

Product

The documentation in WellSky Home Health has always gone well, and the product has evolved as the...

Dec 2023
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(0)
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CEO/President

Value

WellSky has struggled with Kinnser Software. Nothing works as intended. There are billing problems...

Nov 2023
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(0)
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Manager

Relationship

Everything has been going very well with WellSky. They are efficient, quick to respond, and...

Nov 2023
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CEO/President

Relationship

WellSky's support people are rude, and they provide either no solutions or incorrect solutions. It...

Oct 2023
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CEO/President

Product

Over the last couple of years, we have noticed that when we log in to the system, the system will...

Oct 2023
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CEO/President

Loyalty

We were looking to switch away from WellSky Home Health in the past because of some issues, but our...

Oct 2023
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Director

Product

We have tried to access the product on our smartphones, but the application doesn’t work well at all...

Jun 2023
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Director

Relationship

When Kinnser Software was still Kinnser Software, things were much better. Since the acquisition,...

Jun 2023
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Director

Relationship

The process of getting replies back from the vendor is terribly slow. We used to be able to call in...

Jun 2023
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CEO/President

Value

The transition from our old product to WellSky's product went well because it was easy. The system...

May 2023
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CEO/President

Loyalty, Product

WellSky needs to work on their hospice care product; they only update it when they absolutely have...

May 2023
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CEO/President

Culture, Loyalty, Value

When I was shopping for an upgraded system, the number-one rated vendor only had salespeople who...

May 2023
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CEO/President

Relationship

There are times when the wait time for support is over an hour, which is a long time when our...

May 2023
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CEO/President

Relationship

I am not somebody who avoids talking to vendor leadership. Early on, I called WellSky's executive...

May 2023
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Manager

Product, Value

Our customized integration has made a difference for our organization. It has lowered our manual...

May 2023
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Manager

Product

We would like to see WellSky improve its authorization module system to be more tailored to a...

May 2023
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Manager

Loyalty

We decided to go with WellSky because their pricing was so much better than other vendors in the market....

May 2023
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Director

Relationship

WellSky escalated our issues early on, and they provided some good metrics to us so that we could...

May 2023
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Director

Operations

The vendor has online modules that allow us to look at our community or at published online...

May 2023
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CEO/President

Product

The system has something new called value-based insights, which are dashboards that show how I am...

May 2023
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CEO/President

Product

There are certain functionalities and features of other EMRs that I like that WellSky's system...

May 2023
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CEO/President

Product, Value

WellSky Home Health is a good EMR program, but I have several add-ons to the program, and WellSky...

May 2023
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CEO/President

Relationship

My biggest gripe is the hold times when I have to call the customer service or tech support teams....

May 2023
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Director

Relationship

WellSky has a help tab, and they have tried to implement a little chat feature, and that is almost...

Apr 2023
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(0)
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Director

Relationship, Product

With the whole OASIS-E change with WellSky, the EMR is radically different, and the vendor made some...

Apr 2023
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(0)
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Director

Loyalty, Value

When we were searching originally, some of the other vendors out there really did nickel-and-dime...

Apr 2023
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Director

Relationship

We would like to see the vendor reach out by phone call or video chat to end users more frequently...

Apr 2023
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(0)
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Director

Relationship, Product

Our medical supply company has a scanning system, and we have not been able to implement it partly...

Apr 2023
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(0)
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Director

Product

There are definitely times when WellSky's system glitches and is very slow. There are other issues...

Apr 2023
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(0)
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Director

Product, Product, Value, Value

WellSky Home Health doesn’t meet all our needs because I can’t use the payroll function. There are...

Apr 2023
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(0)
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Director

Relationship, Relationship

Sometimes it is hard to get customer service from WellSky or get answers to our questions. We have...

Apr 2023
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(0)
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Director

Relationship, Relationship, Product, Product

Lately, we have had a few periods of time when WellSky Home Health hasn't functioned correctly. It...

Apr 2023
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(0)
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Director

Loyalty, Loyalty

Our network is moving to a different product for skilled personal care, and it would be nice to have...

Apr 2023
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(0)
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Director

Value, Value

WellSky Home Health's different capabilities have entailed additional costs as the platform has...

Apr 2023
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(0)
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Director

Loyalty, Loyalty, Value, Value

My recommendation of WellSky Home Health would depend on where an organization was. There are parts...

Apr 2023
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