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WellSky Home Health (EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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CEO/President

Relationship

Getting through to any of the vendor's support is a challenge. They need to retain people. First of...

Apr 2024
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CEO/President

Relationship, Product

I don't have faxes coming into the product, and that has been going on for months. The vendor can't...

Apr 2024
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CEO/President

Loyalty, Relationship

We have had issues with Kinnser and their support team since WellSky took over. Since Wellsky...

Apr 2024
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CEO/President

Product

I have not accessed WellSky Home Health from a mobile device. I don't believe there is an app for...

Mar 2024
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CEO/President

Product

WellSky has a lot of great qualities, but there are some competitors out there who have better...

Mar 2024
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CEO/President

Relationship

WellSky’s support is improving, but there are still very long hold times.

Mar 2024
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Manager

Loyalty, Relationship, Product

Some days, we try to get on WellSky Home Health through the device, and we have a lot of issues...

Mar 2024
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Manager

Product

We have had an issue with WellSky keeping promises. WellSky did an update, and prior to that update,...

Mar 2024
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Manager

Relationship

We have interacted with WellSky’s executive team a couple of times, and I wouldn’t rate their...

Mar 2024
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Manager

Product

I would like to see WellSky improve the free text boxes. The text doesn’t wrap because a lot of...

Mar 2024
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Manager

Product

I have pretty much got WellSky Home Health down. I have used multiple home health solutions, and...

Mar 2024
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Director

Product

The strength of WellSky Home Health's reports is only as good as the people who are entering in that...

Feb 2024
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Director

Product

WellSky Home Health is fairly good when we use it on our tablets. However, we have had all kinds of...

Feb 2024
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Director

Relationship

WellSky is constantly telling us about what they are working on in the system, and they always give...

Feb 2024
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Director

Value

There are some things that I would like to have in the system. The vendor has given us free trials...

Feb 2024
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Director

Operations

WellSky's library of training information doesn't look like it has really been updated. The vendor...

Feb 2024
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Director

Product

The system meets my administrative needs. That is good. I like how much information is available in...

Feb 2024
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Director

Product, Value

A lot of the time, I am the last one at my organization to handle discharge OASIS information....

Feb 2024
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Manager

Loyalty, Relationship, Product

Things are going well with WellSky Home Health. The vendor is working with us on some issues right...

Jan 2024
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CEO/President

Relationship

WellSky is very responsive when I call, and that is great. They help me find solutions for issues...

Dec 2023
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CEO/President

Relationship, Operations, Product

The only thing I would suggest for WellSky is that when they are doing nationwide updates, they...

Dec 2023
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CEO/President

Product

The WellSky system copies forward basic information, and it is nice that we don't have to put that...

Dec 2023
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CEO/President

Relationship

WellSky is very timely with resolutions. Either they fix the issue on the call right then and there...

Dec 2023
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CEO/President

Product

I would have to let anyone considering WellSky know that the WellSky system is a reliable and...

Dec 2023
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Analyst/Coordinator

Relationship

WellSky is easy to work with, and their program is easy to use and learn. We don't really have too...

Dec 2023
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(0)
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Analyst/Coordinator

Product

The documentation in WellSky Home Health has always gone well, and the product has evolved as the...

Dec 2023
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(0)
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CEO/President

Value

WellSky has struggled with Kinnser Software. Nothing works as intended. There are billing problems...

Nov 2023
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(0)
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Manager

Relationship

Everything has been going very well with WellSky. They are efficient, quick to respond, and...

Nov 2023
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(0)
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CEO/President

Relationship

WellSky's support people are rude, and they provide either no solutions or incorrect solutions. It...

Oct 2023
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(0)
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CEO/President

Product

Over the last couple of years, we have noticed that when we log in to the system, the system will...

Oct 2023
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CEO/President

Loyalty

We were looking to switch away from WellSky Home Health in the past because of some issues, but our...

Oct 2023
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Director

Product

We have tried to access the product on our smartphones, but the application doesn’t work well at all...

Jun 2023
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(0)
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Director

Relationship

When Kinnser Software was still Kinnser Software, things were much better. Since the acquisition,...

Jun 2023
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(0)
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Director

Relationship

The process of getting replies back from the vendor is terribly slow. We used to be able to call in...

Jun 2023
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(0)
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CEO/President

Value

The transition from our old product to WellSky's product went well because it was easy. The system...

May 2023
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CEO/President

Loyalty, Product

WellSky needs to work on their hospice care product; they only update it when they absolutely have...

May 2023
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CEO/President

Culture, Loyalty, Value

When I was shopping for an upgraded system, the number-one rated vendor only had salespeople who...

May 2023
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(0)
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CEO/President

Relationship

There are times when the wait time for support is over an hour, which is a long time when our...

May 2023
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(0)
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CEO/President

Relationship

I am not somebody who avoids talking to vendor leadership. Early on, I called WellSky's executive...

May 2023
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(0)
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Manager

Product, Value

Our customized integration has made a difference for our organization. It has lowered our manual...

May 2023
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(0)
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Manager

Product

We would like to see WellSky improve its authorization module system to be more tailored to a...

May 2023
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(0)
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Manager

Loyalty

We decided to go with WellSky because their pricing was so much better than other vendors in the market....

May 2023
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(0)
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Director

Relationship

WellSky escalated our issues early on, and they provided some good metrics to us so that we could...

May 2023
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(0)
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Director

Operations

The vendor has online modules that allow us to look at our community or at published online...

May 2023
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(0)
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CEO/President

Product

The system has something new called value-based insights, which are dashboards that show how I am...

May 2023
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(0)
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CEO/President

Product

There are certain functionalities and features of other EMRs that I like that WellSky's system...

May 2023
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(0)
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CEO/President

Product, Value

WellSky Home Health is a good EMR program, but I have several add-ons to the program, and WellSky...

May 2023
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(0)
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CEO/President

Relationship

My biggest gripe is the hold times when I have to call the customer service or tech support teams....

May 2023
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(0)
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Director

Relationship

WellSky has a help tab, and they have tried to implement a little chat feature, and that is almost...

Apr 2023
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(0)
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Director

Relationship, Product

With the whole OASIS-E change with WellSky, the EMR is radically different, and the vendor made some...

Apr 2023
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(0)
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Director

Loyalty, Value

When we were searching originally, some of the other vendors out there really did nickel-and-dime...

Apr 2023
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(0)
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Director

Relationship

We would like to see the vendor reach out by phone call or video chat to end users more frequently...

Apr 2023
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(0)
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Director

Relationship, Product

Our medical supply company has a scanning system, and we have not been able to implement it partly...

Apr 2023
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(0)
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Director

Product

There are definitely times when WellSky's system glitches and is very slow. There are other issues...

Apr 2023
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(0)
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Related Reports
Perception
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Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
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Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
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Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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