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WellSky Home Health (EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Home Health 2024: Which Vendors Are Providing Innovation & Value in a Shifting Market?
Home Health 2024:
Which Vendors Are Providing Innovation & Value in a Shifting Market?
February 2024
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Commentary Summary

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Negative
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User Commentary

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Director

Value

I have seen some other things that should just be a part of what WellSky offers on their basic plan,...

Dec 2024
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(0)
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Director

Operations

I wouldn't recommend WellSky Home Health. When I say something negative about WellSky, I always feel...

Dec 2024
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Director

Loyalty

If the choice were up to me, we would not have WellSky Home Health. At some point, I will replace...

Dec 2024
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Director

Loyalty, Product

We have a lot of trouble with getting kicked out of WellSky Home Health with mobile devices. I get...

Dec 2024
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Director

Product

In WellSky Home Health, I wish that someone couldn't schedule a visit if they didn't have an order...

Dec 2024
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Manager

Culture, Relationship

If we initially call the support people and talk to them about the point-of-care offline app, they...

Dec 2024
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Manager

Operations, Product, Value

WellSky’s point-of-care offline app has never worked, but the vendor still charges for it. Nurses...

Dec 2024
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Manager

Relationship

To contact WellSky’s support people, we have to send an email. We can call and be put on hold or...

Dec 2024
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Manager

Loyalty, Product

WellSky Home Health is fairly easy to use. I would tell others looking at WellSky's system that if...

Dec 2024
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Manager

Culture, Operations, Value

Whenever we implement a new feature or something in WellSky Home Health, there is an implementation...

Dec 2024
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Manager

Loyalty, Product

We are using tablet iOS iPads for our mobile devices, and WellSky Home Health is a web-based EMR, so...

Dec 2024
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Director

Product

We would like WellSky’s A/R and coding reports to be stronger. There is a lot of miscommunication...

Nov 2024
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Director

Relationship, Operations

We would like WellSky to follow through after their implementation calls. It shouldn't be the...

Nov 2024
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(0)
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CEO/President

Operations, Product

One thing that could be improved in the system is that when the vendor does different updates or...

Nov 2024
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CEO/President

Operations

We haven't used WellSky's training the way we should have. We don't normally pay as much attention...

Nov 2024
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(0)
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CEO/President

Product

The vendor could definitely make some mobile optimizations to the system. It can be hard to do...

Nov 2024
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(0)
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CEO/President

Relationship

When I have met with WellSky's representatives at vendor shows and things like that, they have...

Nov 2024
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CEO/President

Relationship, Product

The one major problem that we have with WellSky Home Health is that we don't like our staff members...

Nov 2024
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(0)
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CEO/President

Product

WellSky's upgrades have disrupted our business. Our caregivers can't clock in and out correctly, and...

Nov 2024
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(0)
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CEO/President

Product

WellSky Home Health is very simple and user friendly. It isn't complicated. We can easily find...

Nov 2024
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(0)
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Director

Loyalty, Value

I would recommend WellSky, especially for this service line. The analytics were a differentiating...

Nov 2024
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(0)
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Director

Value

WellSky does not avoid charging for every little thing. That hasn't been a problem, but every...

Nov 2024
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Director

Product

In WellSky's financial reporting, there are probably some areas where I could see growth, and I can...

Nov 2024
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(0)
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Analyst/Coordinator

Culture, Product

WellSky Home Health works as promoted. We don't have any trouble with it. I have no problem bringing...

Nov 2024
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(0)
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Analyst/Coordinator

Product

I am very likely to recommend WellSky Home Health. We have used several home health products....

Nov 2024
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(0)
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Analyst/Coordinator

Product

For others looking at WellSky Home Health, I would emphasize WellSky Home Health’s ease of use and...

Nov 2024
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(0)
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Manager

Product

We have had a few problems with the system's connection and the way it works on mobile devices. We...

Oct 2024
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Manager

Culture, Value

WellSky keeps all of their promises in terms of how their software works, the changes that are going...

Oct 2024
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(0)
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Manager

Operations, Product

We like having the ability to train our staff members on the solution. When I do orientations, it...

Oct 2024
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Manager

Product, Value

The biggest benefit of using the product is that it is user friendly for our nurses. The financial...

Oct 2024
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Manager

Product

The only thing we have encountered is with the therapy side, some of the information is lacking, so...

Oct 2024
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Director

Product

The product is fairly user friendly. There are some things that we wish the system would do, but I...

Jun 2024
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Director

Product

Lately, several things have caused the system to glitch and have affected claims and billing, and we...

Jun 2024
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Director

Relationship

The vendor’s customer service is not like it was when we first signed on. We used to be able to chat...

Jun 2024
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Director

Value

Everything new that comes out is an additional module for WellSky and it has to be added; it comes...

Jun 2024
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COO

Relationship, Product

WellSky Home Health has been a good platform for us. WellSky sent us the list of patients and...

May 2024
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COO

Relationship

WellSky has really absorbed quite a few different companies, and I am curious to know whether they...

May 2024
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CEO/President

Relationship

Getting through to any of the vendor's support is a challenge. They need to retain people. First of...

Apr 2024
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(0)
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CEO/President

Relationship, Product

I don't have faxes coming into the product, and that has been going on for months. The vendor can't...

Apr 2024
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(0)
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CEO/President

Loyalty, Relationship

We have had issues with Kinnser and their support team since WellSky took over. Since Wellsky...

Apr 2024
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(0)
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CEO/President

Product

I have not accessed WellSky Home Health from a mobile device. I don't believe there is an app for...

Mar 2024
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(0)
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CEO/President

Product

WellSky has a lot of great qualities, but there are some competitors out there who have better...

Mar 2024
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(0)
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CEO/President

Relationship

WellSky’s support is improving, but there are still very long hold times.

Mar 2024
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(0)
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Manager

Loyalty, Relationship, Product

Some days, we try to get on WellSky Home Health through the device, and we have a lot of issues...

Mar 2024
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(0)
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Manager

Product

We have had an issue with WellSky keeping promises. WellSky did an update, and prior to that update,...

Mar 2024
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(0)
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Manager

Relationship

We have interacted with WellSky’s executive team a couple of times, and I wouldn’t rate their...

Mar 2024
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(0)
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Manager

Product

I would like to see WellSky improve the free text boxes. The text doesn’t wrap because a lot of...

Mar 2024
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(0)
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Manager

Product

I have pretty much got WellSky Home Health down. I have used multiple home health solutions, and...

Mar 2024
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(0)
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Director

Product

The strength of WellSky Home Health's reports is only as good as the people who are entering in that...

Feb 2024
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(0)
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Director

Product

WellSky Home Health is fairly good when we use it on our tablets. However, we have had all kinds of...

Feb 2024
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(0)
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Director

Relationship

WellSky is constantly telling us about what they are working on in the system, and they always give...

Feb 2024
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(0)
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Director

Value

There are some things that I would like to have in the system. The vendor has given us free trials...

Feb 2024
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(0)
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Director

Operations

WellSky's library of training information doesn't look like it has really been updated. The vendor...

Feb 2024
||
(0)
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Director

Product

The system meets my administrative needs. That is good. I like how much information is available in...

Feb 2024
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(0)
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Director

Product, Value

A lot of the time, I am the last one at my organization to handle discharge OASIS information....

Feb 2024
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(0)
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Manager

Loyalty, Relationship, Product

Things are going well with WellSky Home Health. The vendor is working with us on some issues right...

Jan 2024
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