WellSky Home Health (EHR)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Other Observations & Comments

We recently had an issue where our Medicare Administrative Contractor implemented their new notice...

Mar 2023
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Manager

Service and Support

WellSky is very proactive with getting things out and giving us training. I have nothing negative to...

Mar 2023
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Manager

Lessons Learned

WellSky Home Health is an excellent system. My one criticism is that we have to jump back and forth...

Mar 2023
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CFO

Other Observations & Comments

I am worried that with everything WellSky is doing, WellSky Home Health will be pushed down their...

Feb 2023
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CFO

Functionality and Upgrades

Sometimes we find problems and glitches in the system that nobody has ever reported. I don’t report...

Feb 2023
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CFO

Functionality and Upgrades

Medicare has made changes to the OASIS data set, and WellSky's system has been horrible. Clinicians...

Feb 2023
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CFO

Implementation and Training

WellSky has online training and is very good with that.

Feb 2023
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CFO

Service and Support

WellSky is pretty good at communicating. When they know about something, they let us know.

Feb 2023
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CFO

Service and Support

WellSky’s support team is hit or miss. Sometimes they give my problem to someone else, and sometimes...

Feb 2023
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CFO

Functionality and Upgrades

The reports in WellSky Home Health are so horrible that I can’t run them. When I run the reports,...

Feb 2023
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Director

Relationship

When my boss reached out to somebody who was a higher up at WellSky, we got a pretty quick response,...

Jan 2023
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Director

Lessons Learned

Other vendors have told me that since WellSky acquired Consolo, they might make us switch systems. I...

Jan 2023
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Director

Functionality and Upgrades

The vendor added something called Frequency Manager into the system and it made things more...

Jan 2023
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Director

Interfacing and Integration

A lot of different companies I have spoken with for various types of software say they can work with...

Jan 2023
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Director

Functionality and Upgrades

The vendor has rolled out some pretty cool things in the past that have been helpful. WellSky tries...

Jan 2023
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Director

Service and Support

The WellSky support quality has gotten worse. The vendor used to have a chat function available...

Jan 2023
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Analyst/Coordinator

Relationship

When we used to call WellSky, we had to wait on the phone forever. But now when we call them, we get...

Dec 2022
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CEO/President

Functionality and Upgrades

The main thing about WellSKy Home Health is its ease of use. All of our clinicians find the...

Dec 2022
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Director

Functionality and Upgrades

We have quick access to charts within WellSky Home Health; everything is good with the product.

Dec 2022
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Director

Functionality and Upgrades

WellSky should add more tasks under the miscellaneous tab in their software. Also, sometimes there...

Dec 2022
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Analyst/Coordinator

Service and Support

The only problem I have with WellSky is getting in touch with the support team. The last time I...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

WellSky Home Health is really user friendly and easy to understand. Even if we don't know the...

Oct 2022
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Manager

Functionality and Upgrades

When I think about what I like the best about WellSky Home Health, I like the ease of use for the...

Oct 2022
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Manager

ROI / Cost

WellSky does nickel-and-dime us. We have the payer link connected to our EHR, and that is good, but...

Oct 2022
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Manager

Implementation and Training

Whenever the vendor does something new, they do a flash to get our attention. That is helpful to...

Oct 2022
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Manager

Functionality and Upgrades

One thing that our doctors complain about is the redundancy of having to go through so many steps in...

Oct 2022
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Manager

Functionality and Upgrades

We have worked with other products that weren't user friendly and were hard to follow. WellSky Home...

Oct 2022
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Manager

Functionality and Upgrades

One of the biggest challenges for my intake and scheduling people is that visits can be scheduled...

Oct 2022
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Manager

Relationship

One of our biggest challenges is trying to figure out how we can make sure we are utilizing...

Oct 2022
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Manager

Service and Support

Getting through to WellSky's support team is very difficult. I have tried doing online cases and...

Oct 2022
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Director

Implementation and Training

I would like WellSky to give us more of a heads-up on what their documentation will look like with...

Oct 2022
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Director

Functionality and Upgrades

A lot of times, when WellSky pushes new updates, there are little glitches or other things that get...

Oct 2022
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Director

Service and Support

WellSky has very good support. The support team is very easy to talk to.

Oct 2022
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Director

ROI / Cost

We don’t use a lot of WellSky’s add-ons, and that is due to the cost and that we didn’t really find...

Oct 2022
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Director

Lessons Learned

I would definitely recommend WellSky Home Health. When I interview people that have used other EHRs,...

Oct 2022
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Director

ROI / Cost

As the inflation costs have gone up, WellSky has had to increase their costs slightly. They don’t...

Oct 2022
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Director

Service and Support

The product is very user friendly and easy to learn, so it is not complicated software at all, and...

Oct 2022
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Director

Technology

WellSky Home Health is web based, so there is no application that has to be downloaded. The product...

Oct 2022
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Manager

Functionality and Upgrades

We got off to a challenging start with WellSky's system. That happened because of us and because of...

Oct 2022
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Manager

Functionality and Upgrades

All of our providers really like the product for its ease of use. The system has been really good...

Oct 2022
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Manager

Functionality and Upgrades

The offline documentation application has been essentially useless. Most of the providers using...

Sep 2022
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Manager

Implementation and Training

There are a lot of new features coming out from WellSky, and they all are wonderful, but they come...

Sep 2022
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Manager

Functionality and Upgrades

The operating application documentation from WellSky is our biggest challenge right now. If we don't...

Sep 2022
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Manager

Functionality and Upgrades

I am very impressed with the technology that WellSky offers and where their vision is going in terms...

Sep 2022
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Manager

Service and Support

We usually get answers from WellSky’s support team. If we have an urgent issue, we can label a...

Sep 2022
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Manager

Other Observations & Comments

When something new rolls out from WellSky, there are issues. We send in tickets for the problems...

Sep 2022
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Manager

Relationship

Our problems don't always get solved, but I do have an account representative, and they have...

Sep 2022
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Manager

Future Outlook

I am an optimist, sometimes to a fault, so I think WellSky is going to pull through and get our...

Sep 2022
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VP/Other Executive

Relationship

WellSky has been very hard to wrangle when we have wanted to talk with somebody. We have always...

Sep 2022
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COO

Service and Support

In the last year, it has been difficult to get responses from the vendor because of WellSky’s...

Jul 2022
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COO

Functionality and Upgrades

We have been happy with WellSky Home Health over the years, and the system's ease of use is great....

Jul 2022
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COO

Functionality and Upgrades

I would like to see WellSky improve the reporting metrics and calculations in the system's new AI...

Jul 2022
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COO

ROI / Cost

WellSky does not avoid charging us for every little thing. Everything we get is part of new packages....

Jul 2022
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Nurse

ROI / Cost

WellSky is prone to charge for any little additions that we want to the program. We seem to be...

Jun 2022
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Nurse

Implementation and Training

Our last upgrade with WellSky was not very good. The vendor gave us an overview, but the system...

Jun 2022
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Nurse

Interfacing and Integration

WellSky's system supports our integration in some ways but not others. I used to be able to send...

Jun 2022
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Nurse

Functionality and Upgrades

The reporting aspects for home health and hospice do not meet our needs. We cannot go from the home...

Jun 2022
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Nurse

Technology

WellSky's system is very user friendly for field staff because it is a basic program, so I recommend...

Jun 2022
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Nurse

Service and Support

I was helping one of our staff members learn how to do something, and the servers were so slow by...

Jun 2022
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Nurse

Relationship

WellSky tries to be proactive in some areas, like CMS regulations. The vendor is good about giving...

Jun 2022
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VP/Other Executive

Service and Support

Some time ago, we had an issue with our invoice from WellSky. We tried and tried to get somebody on...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

We like the clinical side of the product, the care plan, the interactiveness of the care plan, and...

Jun 2022
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VP/Other Executive

Implementation and Training

I can't really think of when the vendor is proactive with service. They are proactive with education...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I love WellSky's system. I have not had any problems with it. The system does everything I need it...

Jun 2022
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Director

Service and Support

WellSky does keep promises, but WellSky is not very efficient and prompt. It takes forever to make a...

Jun 2022
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Director

ROI / Cost

The vendor avoids charging for every little thing, but we have to pay extra for added features. I...

Jun 2022
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Director

Functionality and Upgrades

WellSky's software is great for the field staff, but it is horrible for the administrative level....

Jun 2022
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Director

Functionality and Upgrades

It is easy for our staff to use WellSky's software. That was why we went with the product. It is...

Jun 2022
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Director

Relationship

There is nobody at WellSky we can get help from at the administrative level. I don't have a whole...

Jun 2022
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Manager

Functionality and Upgrades

The product is part of our long-term plans. I don’t think we are going to change anything because we...

May 2022
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Manager

Service and Support

We like how the vendor has support and services available most of the time. The vendor gives us...

May 2022
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Manager

Functionality and Upgrades

The system is pretty easy to navigate. I like that all the different disciplines can use the system...

May 2022
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Manager

Functionality and Upgrades

When we are in the notes portion of the system, I wish that the system saved every so often because...

May 2022
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Director

Service and Support

WellSky Home Health is web based and works well for the clinicians. Everything is done through the...

May 2022
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Director

Interfacing and Integration

WellSky Home Health does not support our integration goals because the product does not integrate...

May 2022
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Manager

Service and Support

One complaint I have with WellSky is that when we call, we have to wait on the phone for a very long...

May 2022
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Manager

Functionality and Upgrades

When we have problems, they really do mess us up. For instance, one day a nurse was in a patient’s...

May 2022
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Manager

Service and Support

We love WellSky. They are very effective at solving our problems. They are perfect at staying on top...

May 2022
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Manager

Functionality and Upgrades

The product is cumbersome when we have to go from one screen to the next. I would have thought that...

May 2022
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