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WellSky Home Health (EHR)
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Paul Hess
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User Commentary

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Manager

Other Observations & Comments

We recently had an issue where our Medicare Administrative Contractor implemented their new notice...

Mar 2023
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Manager

Service and Support

WellSky is very proactive with getting things out and giving us training. I have nothing negative to...

Mar 2023
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Manager

Lessons Learned

WellSky Home Health is an excellent system. My one criticism is that we have to jump back and forth...

Mar 2023
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CFO

Other Observations & Comments

I am worried that with everything WellSky is doing, WellSky Home Health will be pushed down their...

Feb 2023
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CFO

Functionality and Upgrades

Sometimes we find problems and glitches in the system that nobody has ever reported. I don’t report...

Feb 2023
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CFO

Functionality and Upgrades

Medicare has made changes to the OASIS data set, and WellSky's system has been horrible. Clinicians...

Feb 2023
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CFO

Implementation and Training

WellSky has online training and is very good with that.

Feb 2023
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CFO

Service and Support

WellSky is pretty good at communicating. When they know about something, they let us know.

Feb 2023
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CFO

Service and Support

WellSky’s support team is hit or miss. Sometimes they give my problem to someone else, and sometimes...

Feb 2023
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CFO

Functionality and Upgrades

The reports in WellSky Home Health are so horrible that I can’t run them. When I run the reports,...

Feb 2023
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Director

Relationship

When my boss reached out to somebody who was a higher up at WellSky, we got a pretty quick response,...

Jan 2023
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Director

Lessons Learned

Other vendors have told me that since WellSky acquired Consolo, they might make us switch systems. I...

Jan 2023
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Director

Functionality and Upgrades

The vendor added something called Frequency Manager into the system and it made things more...

Jan 2023
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Director

Interfacing and Integration

A lot of different companies I have spoken with for various types of software say they can work with...

Jan 2023
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Director

Functionality and Upgrades

The vendor has rolled out some pretty cool things in the past that have been helpful. WellSky tries...

Jan 2023
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Director

Service and Support

The WellSky support quality has gotten worse. The vendor used to have a chat function available...

Jan 2023
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Analyst/Coordinator

Relationship

When we used to call WellSky, we had to wait on the phone forever. But now when we call them, we get...

Dec 2022
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CEO/President

Functionality and Upgrades

The main thing about WellSKy Home Health is its ease of use. All of our clinicians find the...

Dec 2022
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Director

Functionality and Upgrades

We have quick access to charts within WellSky Home Health; everything is good with the product.

Dec 2022
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Director

Functionality and Upgrades

WellSky should add more tasks under the miscellaneous tab in their software. Also, sometimes there...

Dec 2022
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Analyst/Coordinator

Service and Support

The only problem I have with WellSky is getting in touch with the support team. The last time I...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

WellSky Home Health is really user friendly and easy to understand. Even if we don't know the...

Oct 2022
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Manager

Functionality and Upgrades

When I think about what I like the best about WellSky Home Health, I like the ease of use for the...

Oct 2022
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Manager

ROI / Cost

WellSky does nickel-and-dime us. We have the payer link connected to our EHR, and that is good, but...

Oct 2022
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Manager

Implementation and Training

Whenever the vendor does something new, they do a flash to get our attention. That is helpful to...

Oct 2022
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Manager

Functionality and Upgrades

One thing that our doctors complain about is the redundancy of having to go through so many steps in...

Oct 2022
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Manager

Functionality and Upgrades

We have worked with other products that weren't user friendly and were hard to follow. WellSky Home...

Oct 2022
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Manager

Functionality and Upgrades

One of the biggest challenges for my intake and scheduling people is that visits can be scheduled...

Oct 2022
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Manager

Relationship

One of our biggest challenges is trying to figure out how we can make sure we are utilizing...

Oct 2022
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Manager

Service and Support

Getting through to WellSky's support team is very difficult. I have tried doing online cases and...

Oct 2022
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Director

Implementation and Training

I would like WellSky to give us more of a heads-up on what their documentation will look like with...

Oct 2022
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Director

Functionality and Upgrades

A lot of times, when WellSky pushes new updates, there are little glitches or other things that get...

Oct 2022
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Director

Service and Support

WellSky has very good support. The support team is very easy to talk to.

Oct 2022
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Director

ROI / Cost

We don’t use a lot of WellSky’s add-ons, and that is due to the cost and that we didn’t really find...

Oct 2022
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Director

Lessons Learned

I would definitely recommend WellSky Home Health. When I interview people that have used other EHRs,...

Oct 2022
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Director

ROI / Cost

As the inflation costs have gone up, WellSky has had to increase their costs slightly. They don’t...

Oct 2022
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Director

Service and Support

The product is very user friendly and easy to learn, so it is not complicated software at all, and...

Oct 2022
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Director

Technology

WellSky Home Health is web based, so there is no application that has to be downloaded. The product...

Oct 2022
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Manager

Functionality and Upgrades

We got off to a challenging start with WellSky's system. That happened because of us and because of...

Oct 2022
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Manager

Functionality and Upgrades

All of our providers really like the product for its ease of use. The system has been really good...

Oct 2022
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Manager

Functionality and Upgrades

The offline documentation application has been essentially useless. Most of the providers using...

Sep 2022
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Manager

Implementation and Training

There are a lot of new features coming out from WellSky, and they all are wonderful, but they come...

Sep 2022
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Manager

Functionality and Upgrades

The operating application documentation from WellSky is our biggest challenge right now. If we don't...

Sep 2022
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Manager

Functionality and Upgrades

I am very impressed with the technology that WellSky offers and where their vision is going in terms...

Sep 2022
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Manager

Service and Support

We usually get answers from WellSky’s support team. If we have an urgent issue, we can label a...

Sep 2022
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Manager

Other Observations & Comments

When something new rolls out from WellSky, there are issues. We send in tickets for the problems...

Sep 2022
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(0)
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Manager

Relationship

Our problems don't always get solved, but I do have an account representative, and they have...

Sep 2022
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Manager

Future Outlook

I am an optimist, sometimes to a fault, so I think WellSky is going to pull through and get our...

Sep 2022
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(0)
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VP/Other Executive

Relationship

WellSky has been very hard to wrangle when we have wanted to talk with somebody. We have always...

Sep 2022
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COO

Service and Support

In the last year, it has been difficult to get responses from the vendor because of WellSky’s...

Jul 2022
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(0)
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COO

Functionality and Upgrades

We have been happy with WellSky Home Health over the years, and the system's ease of use is great....

Jul 2022
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(0)
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COO

Functionality and Upgrades

I would like to see WellSky improve the reporting metrics and calculations in the system's new AI...

Jul 2022
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(0)
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COO

ROI / Cost

WellSky does not avoid charging us for every little thing. Everything we get is part of new packages....

Jul 2022
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(0)
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Nurse

ROI / Cost

WellSky is prone to charge for any little additions that we want to the program. We seem to be...

Jun 2022
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(0)
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Nurse

Implementation and Training

Our last upgrade with WellSky was not very good. The vendor gave us an overview, but the system...

Jun 2022
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(0)
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Nurse

Interfacing and Integration

WellSky's system supports our integration in some ways but not others. I used to be able to send...

Jun 2022
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(0)
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Nurse

Functionality and Upgrades

The reporting aspects for home health and hospice do not meet our needs. We cannot go from the home...

Jun 2022
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(0)
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Nurse

Technology

WellSky's system is very user friendly for field staff because it is a basic program, so I recommend...

Jun 2022
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(0)
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Nurse

Service and Support

I was helping one of our staff members learn how to do something, and the servers were so slow by...

Jun 2022
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(0)
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Nurse

Relationship

WellSky tries to be proactive in some areas, like CMS regulations. The vendor is good about giving...

Jun 2022
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(0)
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VP/Other Executive

Service and Support

Some time ago, we had an issue with our invoice from WellSky. We tried and tried to get somebody on...

Jun 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

We like the clinical side of the product, the care plan, the interactiveness of the care plan, and...

Jun 2022
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(0)
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VP/Other Executive

Implementation and Training

I can't really think of when the vendor is proactive with service. They are proactive with education...

Jun 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I love WellSky's system. I have not had any problems with it. The system does everything I need it...

Jun 2022
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(0)
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Director

Service and Support

WellSky does keep promises, but WellSky is not very efficient and prompt. It takes forever to make a...

Jun 2022
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(0)
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Director

ROI / Cost

The vendor avoids charging for every little thing, but we have to pay extra for added features. I...

Jun 2022
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(0)
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Director

Functionality and Upgrades

WellSky's software is great for the field staff, but it is horrible for the administrative level....

Jun 2022
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(0)
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Director

Functionality and Upgrades

It is easy for our staff to use WellSky's software. That was why we went with the product. It is...

Jun 2022
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(0)
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Director

Relationship

There is nobody at WellSky we can get help from at the administrative level. I don't have a whole...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

The product is part of our long-term plans. I don’t think we are going to change anything because we...

May 2022
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(0)
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Manager

Service and Support

We like how the vendor has support and services available most of the time. The vendor gives us...

May 2022
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(0)
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Manager

Functionality and Upgrades

The system is pretty easy to navigate. I like that all the different disciplines can use the system...

May 2022
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(0)
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Manager

Functionality and Upgrades

When we are in the notes portion of the system, I wish that the system saved every so often because...

May 2022
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(0)
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Director

Service and Support

WellSky Home Health is web based and works well for the clinicians. Everything is done through the...

May 2022
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(0)
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Director

Interfacing and Integration

WellSky Home Health does not support our integration goals because the product does not integrate...

May 2022
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(0)
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Manager

Service and Support

One complaint I have with WellSky is that when we call, we have to wait on the phone for a very long...

May 2022
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(0)
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Manager

Functionality and Upgrades

When we have problems, they really do mess us up. For instance, one day a nurse was in a patient’s...

May 2022
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(0)
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Manager

Service and Support

We love WellSky. They are very effective at solving our problems. They are perfect at staying on top...

May 2022
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(0)
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Manager

Functionality and Upgrades

The product is cumbersome when we have to go from one screen to the next. I would have thought that...

May 2022
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View All Articles
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Perception
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Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
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Home Health 2022
27 October 22    |   Paul Hess and Paul Warburton
The home health market has seen renewed energy since 2020 as COVID-19 and efforts to improve outcomes and decrease costs have shifted more care to the home. As a result, the number of home health agencies has grown. Amid this growth, home health agencies continue to face complex billing and a limited labor market. They want to make the right EMR investments and fully leverage those investments in ways that improve operational efficiency and interoperability, minimize the need for other IT purchases, and keep clinicians happy (thereby mitigating turnover). This report looks at which home health vendors best drive clinician satisfaction. A similar report for hospice is planned for 2023.
Performance
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Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.
Perception
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Post-Acute Care 2020
10 November 20    |   Jennifer Hickenlooper and Paul Hess
Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.



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