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WellSky Home Health (EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product, Value

The biggest benefit of using the product is that it is user friendly for our nurses. The financial...

Oct 2024
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Manager

Product

The only thing we have encountered is with the therapy side, some of the information is lacking, so...

Oct 2024
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Manager

Product

Sometimes upgrades with WellSky Home Health create technical difficulties, which is frustrating. We...

Jun 2024
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Manager

Relationship, Product

We have been with WellSky for a long time. They have upgraded as needed based on new technology,...

Jun 2024
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Manager

Loyalty, Operations, Product

Clinicians can get going on WellSky Home Health fairly quickly. It is very user friendly. We are...

Jun 2024
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Manager

Relationship

Our relationship with WellSky is good. We have our account representative who we can work with and...

Jun 2024
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Manager

Loyalty, Product

From a back-office view, another product we use has really clean data, and we know what we are...

Jun 2024
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Director

Product

The product is fairly user friendly. There are some things that we wish the system would do, but I...

Jun 2024
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Director

Product

Lately, several things have caused the system to glitch and have affected claims and billing, and we...

Jun 2024
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Director

Relationship

The vendor’s customer service is not like it was when we first signed on. We used to be able to chat...

Jun 2024
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Director

Value

Everything new that comes out is an additional module for WellSky and it has to be added; it comes...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

WellSky has been telling us for more than a year that they will create a platform to help us with...

Jun 2024
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(0)
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VP/Other Executive

Loyalty, Product

Our clinicians don't love WellSky's system because it doesn't make them do their jobs. The system...

Jun 2024
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VP/Other Executive

Loyalty, Product, Value

There are numerous glitches in the system, and there are things that we just can't do in the system....

Jun 2024
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VP/Other Executive

Loyalty, Value

If someone were looking at getting WellSky's system, I would tell them to look at other options that...

Jun 2024
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COO

Relationship, Product

WellSky Home Health has been a good platform for us. WellSky sent us the list of patients and...

May 2024
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COO

Relationship

WellSky has really absorbed quite a few different companies, and I am curious to know whether they...

May 2024
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Analyst/Coordinator

Product

We have had to create an intake referral processing program that tracks and creates things that are...

May 2024
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Analyst/Coordinator

Culture, Loyalty

We have years left on our contract with WellSky. When the contract is over, we plan on looking at...

May 2024
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CEO/President

Relationship

Getting through to any of the vendor's support is a challenge. They need to retain people. First of...

Apr 2024
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CEO/President

Relationship, Product

I don't have faxes coming into the product, and that has been going on for months. The vendor can't...

Apr 2024
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CEO/President

Loyalty, Relationship

We have had issues with Kinnser and their support team since WellSky took over. Since Wellsky...

Apr 2024
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VP/Other Executive

Product

The system’s integration is beautiful, especially when it comes to the vendor’s development. The...

Apr 2024
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VP/Other Executive

Relationship

WellSky has an incredible help desk, and we have to use the system the way it is intended. Once we...

Apr 2024
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VP/Other Executive

Operations

WellSky has training for what they recommend for office staffing ratios and things like that per...

Apr 2024
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VP/Other Executive

Operations, Product

Overall, I have nothing bad to say about WellSky. It is rare that we have an issue with the system....

Apr 2024
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(0)
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VP/Other Executive

Product

We knew when we started with WellSky that their system's reporting was going to be terrible. I feel...

Apr 2024
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VP/Other Executive

Relationship, Product

WellSky keeps up with regulations very well. I used to have several different Medicare numbers in...

Apr 2024
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VP/Other Executive

Loyalty, Relationship, Product

Homecare Homebase seems to be the other big home health platform aside from Wellsky’s platform. It...

Apr 2024
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VP/Other Executive

Relationship

Usually, when I have a big issue, I have no problem getting someone from WellSky on the phone. The...

Apr 2024
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(0)
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VP/Other Executive

Operations

During our implementation, we had a standing call with WellSky to discuss anything that may have...

Apr 2024
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(0)
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CEO/President

Product

I have not accessed WellSky Home Health from a mobile device. I don't believe there is an app for...

Mar 2024
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CEO/President

Product

WellSky has a lot of great qualities, but there are some competitors out there who have better...

Mar 2024
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(0)
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CEO/President

Relationship

WellSky’s support is improving, but there are still very long hold times.

Mar 2024
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CEO/President

Value

WellSky has gotten to where they charge for everything that they come up with.

Mar 2024
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CEO/President

Relationship

A lot of companies tend to forget about us once we have been a member for a while. WellSky is really...

Mar 2024
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Manager

Loyalty, Relationship, Product

Some days, we try to get on WellSky Home Health through the device, and we have a lot of issues...

Mar 2024
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Manager

Product

We have had an issue with WellSky keeping promises. WellSky did an update, and prior to that update,...

Mar 2024
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(0)
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Manager

Relationship

We have interacted with WellSky’s executive team a couple of times, and I wouldn’t rate their...

Mar 2024
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Manager

Product

I would like to see WellSky improve the free text boxes. The text doesn’t wrap because a lot of...

Mar 2024
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Manager

Product

I have pretty much got WellSky Home Health down. I have used multiple home health solutions, and...

Mar 2024
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Director

Product

The strength of WellSky Home Health's reports is only as good as the people who are entering in that...

Feb 2024
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Director

Product

WellSky Home Health is fairly good when we use it on our tablets. However, we have had all kinds of...

Feb 2024
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Director

Relationship

WellSky is constantly telling us about what they are working on in the system, and they always give...

Feb 2024
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(0)
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Director

Value

There are some things that I would like to have in the system. The vendor has given us free trials...

Feb 2024
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(0)
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Director

Operations

WellSky's library of training information doesn't look like it has really been updated. The vendor...

Feb 2024
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Director

Product

The system meets my administrative needs. That is good. I like how much information is available in...

Feb 2024
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(0)
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Director

Product, Value

A lot of the time, I am the last one at my organization to handle discharge OASIS information....

Feb 2024
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(0)
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CEO/President

Product, Value

Our quality outcomes have dramatically increased because of WellSky Home Health. The analytics...

Feb 2024
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(0)
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CEO/President

Loyalty, Relationship

We decided to go with WellSky because they got their executive team involved, and they were a lot...

Feb 2024
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(0)
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COO

Product, Value

I love the clinical care coordination and visibility in WellSky Home Health. I also love its risk...

Feb 2024
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(0)
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Director

Loyalty, Product

WellSky Home Health doesn't scale well. When we first started using it, we only had a few offices,...

Feb 2024
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(0)
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Director

Relationship

There are road-map items that we discussed with WellSky as needed for development that were...

Feb 2024
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(0)
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Director

Operations, Product

The product’s simplicity of use for the point-of-service user is very good. The time to implement is...

Feb 2024
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(0)
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Director

Operations, Product

If we are talking about a full system implementation from scratch, WellSky is very good. When we are...

Feb 2024
||
(0)
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Director

Relationship, Product

WellSky is a very walled garden when it comes to integration with minimal API support and no means...

Feb 2024
||
(0)
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Director

Product

The system does not have a lot of automation and validation, and that means we are very dependent on...

Feb 2024
||
(0)
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Director

Relationship

We were given an enterprise support channel that is supposed to include WellSky's more experienced...

Feb 2024
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(0)
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Director

Product

The product has certain areas where it is very strong, but there are other areas where we have to...

Feb 2024
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(0)
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Manager

Loyalty, Relationship, Product

Things are going well with WellSky Home Health. The vendor is working with us on some issues right...

Jan 2024
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(0)
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Director

Relationship

We need better communication and education from WellSky for implementations. When WellSky makes an...

Jan 2024
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(0)
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Director

Product

For field staff, WellSky Home Health is an easy-to-use program, so they love it. There are not too...

Jan 2024
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(0)
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Director

Relationship, Product

WellSky doesn’t keep all their promises with product delivery, corrections, and timelines. We could...

Jan 2024
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(0)
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Manager

Product, Value

We are having a hard time with clinical compliance, and Wellsky Home Health EHR doesn't provide us...

Dec 2023
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(0)
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VP/Other Executive

Product

WellSky Home Health seems to be working fine. I haven't heard anybody complaining. Using the EHR is...

Dec 2023
||
(0)
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CEO/President

Relationship

WellSky is very responsive when I call, and that is great. They help me find solutions for issues...

Dec 2023
||
(0)
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CEO/President

Relationship, Operations, Product

The only thing I would suggest for WellSky is that when they are doing nationwide updates, they...

Dec 2023
||
(0)
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CEO/President

Product

The WellSky system copies forward basic information, and it is nice that we don't have to put that...

Dec 2023
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(0)
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CEO/President

Relationship

WellSky is very timely with resolutions. Either they fix the issue on the call right then and there...

Dec 2023
||
(0)
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CEO/President

Product

I would have to let anyone considering WellSky know that the WellSky system is a reliable and...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

WellSky is easy to work with, and their program is easy to use and learn. We don't really have too...

Dec 2023
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(0)
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Analyst/Coordinator

Product

The documentation in WellSky Home Health has always gone well, and the product has evolved as the...

Dec 2023
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(0)
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Nurse

Value

The cost is out of control, and every day, something is not working properly. I would not buy the...

Dec 2023
||
(0)
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CEO/President

Value

WellSky has struggled with Kinnser Software. Nothing works as intended. There are billing problems...

Nov 2023
||
(0)
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Director

Relationship

WellSky’s service could be better, and they could provide information on things that are coming out...

Nov 2023
||
(0)
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Director

Culture, Product

In terms of specific functionality that was promised by the vendor that we haven’t seen yet, the...

Nov 2023
||
(0)
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Director

Product

I wish we could break down reports in the system further to specifically see the referrals. If a...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

WellSky has gotten better about having a support person. The support person is a salesperson and a...

Nov 2023
||
(0)
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Director

Operations, Product

WellSky's system is very easy for clinicians to use, and that is great. I like the help options...

Nov 2023
||
(0)
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Manager

Relationship

Everything has been going very well with WellSky. They are efficient, quick to respond, and...

Nov 2023
||
(0)
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COO

Product

WellSky Home Health works fabulously when it works, and the clinical product works well. But there...

Nov 2023
||
(0)
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COO

Product, Value

The financial reporting in WellSky Home Health isn't accurate. We have to do a lot of manual...

Nov 2023
||
(0)
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COO

Operations

When WellSky tells us they will do something, it takes two to three times following up with them to...

Nov 2023
||
(0)
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COO

Relationship

WellSky has been extremely slow at fixing issues. Usually, they tell us there is a problem on our...

Nov 2023
||
(0)
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COO

Value

Changing EHRs in skilled home care is complicated. I have looked at some other systems, and...

Nov 2023
||
(0)
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COO

Relationship

WellSky is trying to do a lot of innovative solutions, but that may be part of their problem. They...

Nov 2023
||
(0)
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COO

Relationship

We have had several representatives come and go, but the executives are nonexistent. WellSky has...

Nov 2023
||
(0)
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CEO/President

Loyalty, Product

The system has a lot of integration parts, but the vendor hasn't seamlessly connected everything....

Nov 2023
||
(0)
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CEO/President

Loyalty

The system is going to be very good at the continuum of care and integrating with other aspects of...

Nov 2023
||
(0)
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CEO/President

Product

The system doesn't have a lot of hard stops like another system does; that is a pro and a con, but...

Nov 2023
||
(0)
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CEO/President

Product, Value

Some of the outcomes are better quality ratings, better star quality ratings, better improvements in...

Nov 2023
||
(0)
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CEO/President

Loyalty, Relationship

I want to say we will be extremely satisfied overall in 12 months, but we keep getting surprises, so...

Nov 2023
||
(0)
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CEO/President

Product

I would tell someone that I think the product is a very thoughtful, fully integrated system that...

Nov 2023
||
(0)
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Manager

Product

I have previously used a different EHR, and I think that was a better system than WellSky Home...

Oct 2023
||
(0)
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Manager

Relationship

WellSky’s communication is not as great as it should be. When they submit any updates to their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

WellSky's support people are rude, and they provide either no solutions or incorrect solutions. It...

Oct 2023
||
(0)
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 or  to see details.

CEO/President

Product

Over the last couple of years, we have noticed that when we log in to the system, the system will...

Oct 2023
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty

We were looking to switch away from WellSky Home Health in the past because of some issues, but our...

Oct 2023
||
(0)
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Manager

Relationship, Product

There are things that we need to maintain for our database, like our ID numbers or addresses, and we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

WellSky Home Health is a web-based system, so that is good. We are not stuck managing it on a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We reach out to WellSky’s people, but whether they respond is inconsistent.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

WellSky Home Health is a great system for a small agency, but a larger agency would probably want to...

Oct 2023
||
(0)
 Thank you  Helpful

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