WellSky Home Health (EHR)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
One complaint I have with WellSky is that when we call, we have to wait on the phone for a very long...
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When we have problems, they really do mess us up. For instance, one day a nurse was in a patient’s...
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We love WellSky. They are very effective at solving our problems. They are perfect at staying on top...
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The product is cumbersome when we have to go from one screen to the next. I would have thought that...
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The onboarding that WellSky provides could be bolstered, and the ongoing training could be a little...
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We were required to add a separate system for wound-care management because WellSky’s wound portion...
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WellSky does uptakes, and they add new things to the product, but some of the things that they add...
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When we get somebody from WellSky’s support, they are usually pretty good at getting things...
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WellSky has software add-ons and an insights feature, but that feature sounds like it comes with a...
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In terms of proactivity, all we get from WellSky is a little pop-up window that tells us what is...
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We have a strategic representative who we meet with regularly. They help us traverse our needs. That...
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Before the vendor was acquired, we had more frequent outages. There was also a noticeable slowness...
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From a technology perspective, we are very satisfied with what the system can offer.
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When we need to integrate something with WellSky Home Health, we have to request permission and have...
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WellSky Home Health has canned reports that are adequate. They can identify census, notes, and...
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WellSky nickel-and-dimes us. We pay for a base package, but we also have to pay for add-ons. The...
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The system's ease of use has gotten worse.
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We have had issues with our EHR's workflow, and those issues have added additional burdens on our...
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One of the biggest benefits of WellSky Home Health is that it gives us a good ROI. That is a big...
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WellSky nickel-and-dimed us on something that they should not have charged for, and I am not happy...
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WellSky probably has the best system in the industry based on what I have seen. I have looked at...
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The biggest recommendation I have for WellSky is to develop a mobile-friendly platform for...
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WellSky provides good training, but we don't use it much.
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One of the upcoming requirements is the ability to do electronic visit verification. WellSky has a...
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For some reason, the drop-down menus from the OASIS tool have disappeared in WellSky's system, so I...
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We are actively looking for a new home health EHR. I am not impressed with WellSky. They have an...
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When I call the support team from WellSky, I am on hold for several hours before anyone picks up. It...
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There are times that we pull a patient up in WellSky's system, and all the dates of any service or...
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When we need to transfer care from the SOC to discharge the OASIS tool, nothing flows in WellSky's...
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COVID-19 has been around for three years, and WellSky still doesn’t have the COVID-19 vaccine...
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WellSky does provide a platform for documentation and what is going on with patients out in the...
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When we were looking at solutions, we felt that Kinnser Software was one of the top software vendors...
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WellSky doesn't keep their promises. We are supposed to be able to chart things without a live Wi-Fi...
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The fee that the vendor charges us has stayed the same. They haven't added any unexpected additional...
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With our previous EMR vendor, we had core people who we could reach out to. They would get back to...
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WellSky shouldn't forget about their core product because that is where 80% of our work is done. The...
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The system's instability has prompted us to look for another home health EHR system. We have a lot...
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Support from WellSky is nonexistent. I can’t wait on the phone for hours upon hours for them to...
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The system works pretty well for everybody. We are able to scan things into the system and have a...
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The vendor organization could improve their service and turnaround time on tickets. A lot of times,...
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We had Kinnser's software when all of a sudden, we heard that they were no longer Kinnser; they are...
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The only thing that could be better is WellSky’s tech support. I wish the support team would call us...
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The vendor keeps promises because when they say that we should leave a message and they will call us...
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I think the vendor should be able to give an enhancement to their product and offer that to their...
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WellSky's system is easier to learn than other EHRS that are more complicated. The vendor provides a...
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WellSky's software is very good. It is very simple and easy to use. The product is serving its...
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Every now and then, there are glitches. The daily users of the EHR get frustrated and complain that...
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WellSky's software is pretty inexpensive. The good thing about the pricing is the bill is based on...
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WellSky has not met the timeline that they promised us. They have not met the Medicare Secondary...
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On the billing side, the product does not do Medicare Secondary Payer things, and that is a...
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There are holes in WellSky Home Health’s programming. For example, it doesn’t know the difference...
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We are very dissatisfied with our EMR at the moment. WellSky Home Health does okay when it works,...
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I wish WellSky asked for consumer input before they set something up. They have a beautiful fall...
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WellSky is working very closely with us now, but HISPs cause huge issues. If we submit the same HISP...
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WellSky has been open about the discharge errors. I spoke to one of the techs, and the vendor has...
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There are ongoing issues with the order manager. The orders get lost in the process of signing and...
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WellSky tries to work on whatever problems we identify. The major strength of their EHR is the easy...
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In the OASIS assessment, I would like WellSky to add more interventions under certain sections, like...
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We have had multiple problems with WellSky Home Health. We have experienced a lot of downtime and...
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WellSky Home Health has a great scheduler. It allows us to schedule our patients with ease, and it...
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Our people feel that WellSky Home Health's documentation processes work well. They have commented on...
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One of our biggest successes with WellSky Home Health has been that it has given us the ability to...
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We do not like WellSky’s response times. We have long hold times. Once the customer service person...
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WellSky does not allow any customizations.
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WellSky Home Health is web based. It is user friendly for clinical staff. Because it is web based,...
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The vendor keeps adding things that they want to charge us for. WellSky gave us a few free months of...
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We haven't had a lot of training, and the training hasn't been very good with the vendor's new...
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A huge problem with the software is that it doesn’t integrate.
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Sometimes, the vendor's support teams don't know the answers. The vendor isn't familiar with the...
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I feel pretty empowered to reach out to vendor executives. Maybe if I made a stink more often, they...
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We work with another vendor that has made all the consent papers electronic to simplify things. I...
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WellSky is revamping their service department. They have a new VP of services, and they are looking...
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The KPI reporting and financials functionalities aren't what we need them to be. The system requires...
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WellSky's clinical piece helps in utilization, and their risk analysis aligns well with our approach...
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WellSky tries to charge us for every little thing. I would not rate WellSky Home Health as a top...
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When I readmit a patient, the system defaults back to the previous doctor. Sometimes that happens...
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I would buy the product again. It is one of the better EHRs. Everybody here loves it.
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Sometimes I don't have half an hour to sit on the phone with the support people. I need an answer...
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In general, WellSky can solve my problems. They usually try their best. WellSky is very good at...
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Sometimes the product is really slow. Sometimes I get errors and I have to keep going backward to go...
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One thing I really like about WellSky's system is that I can do data scrubbing to see errors. That...
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The orders manager has some issues of work that need to be done. A couple of areas leave room for...
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In terms of integration, I wish we could more easily push patients over with all the details we...
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If we can integrate something with our system, there aren't announcements that the integration is...
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We have been committed to this product even when we have wondered whether we should look at...
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On the clinical side, people consistently tell our case manager that the system is much easier to...
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A vendor partner provides some workflow functionality for WellSky's system. When the functionality...
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There are glitches that occur after the vendor does upgrades. The system will constantly throw us...
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We didn't have any training whatsoever. The only training we get is if we don't know how to do...
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Whenever I have someone come into the office for orientation, they see that the nature of the...
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WellSky is doing a good job. Of course, there is always room for improvement. The ease of use varies...
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Before the system was owned by WellSky, the vendor had one of the best customer service departments...
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I have had problems with the vendor's accounting department, marketing department, and sales...
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I came from the Cadillac of systems, so I am picky because I know what technology is capable of...
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We have instant access to one of WellSky's leaders, so we don't have to wait for days to hear back....
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We like the web-based access that allows us to access the system from anywhere. We also like that...
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WellSky Home Health had more features than other systems, and WellSky was well known, so we went...
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We would like a way to link visit orders to plot visits. Right now, we can plot visits without...
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WellSky Home Health is a good system. It is comprehensive, user friendly, and easy to work with. Our...
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Our problem is with the solution's reporting. I really don't like its annual reports. Other software...
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Five years ago, the vendor's training was really good. Now, it is nonexistent unless we are talking...
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When the acquisition happened, the vendor lost the people that knew the system. I don’t know the...
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We have worked on contract issues with WellSky and haven't found them to be very helpful. We saw a...
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From a clinician standpoint, the system is a little simpler to use than some other systems. But the...
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We pay for a lot of extras in the system. The only strength the vendor has is collecting money from...
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Kinnser was fine. WellSky is where the problem began, and they have had a lot of opportunities to...
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When we reach out to WellSky's service team, we wait forever, and then they want us to use a...
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Integration with home health and hospice is on WellSky’s road map. Information can flow from one...
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WellSky does have some carryover from day-to-day notes that help with efficiency for the end user...
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If I were making the choice again, I would also look into other EMRs that deal with our home health...
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WellSky charges for every little thing because there are always add-ons.
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WellSky’s implementation services are where they suffer. One of the main issues is keeping up with...
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We used to measure clinical outcomes, but we have had a lot of issues with that on the integration...
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We are very pleased with WellSky Home Health as our EHR. The system is very user friendly for the...
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The one area where we have struggled with WellSky is their customer service. Kinnser was bought by...
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I am not a computer-savvy person, and technology is not generally my friend. That being said,...
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WellSky Home Health is nice because it is right there. If we see somebody and then discharge them,...
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When we use the templates in WellSky Home Health, we wish that the system would save all the...
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The Kmail messaging in WellSky Home Health is really nice. It is like an internal email process...
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If I knew a therapist that was asking about a product to do their charting on, I would absolutely...
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We had to type out many of our forms in WellSky Home Health, so the implementation took a long time....
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There are complaints that when someone is working on a document in a home, they must save often....
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There is a social media site for WellSky users, and I look at that almost every other day to see...
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The end-of-the-month reporting in WellSky Home Health is a mess. It took me months to figure out the...
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When we have an issue and call WellSky, they say that they will add it to their list of problems....
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WellSky has a couple of new things, especially with home health changes. I checked them out. I felt...
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We are moving from WellSky because of their platform and lack of service. WellSky’s customer service...
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WellSky innovates, but they don't inform us about new developments. They are just switching to a new...
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I wouldn’t buy the product again because WellSky has terrible customer service. No one ever calls us...
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For our needs, I would consider the WellSky system to be best in class. From a value or cost...
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What we have learned from COVID-19 is that having the ability to remotely access patients more...
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WellSky has a very seamless and easy-to-use best practice that ensures individual care plans are...
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WellSky Home Health is fairly easy to use. It is an okay product when it works.
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We are looking for a new EMR. The solution's downtime is even worse than its support. This is...
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WellSky's support is terrible. We try to call them, but we end up on hold for hours. From what I can...
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WellSky charges us for a number of things. They only avoid charging us for every little thing if we...
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Knowing what we know now about cloud-based or online software, if we were to choose a system again,...
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When we first got the system, the vendor came in and trained all the nurses on how to fill out the...
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The ease of use is great. Everybody who has used other online software thinks that the WellSky...
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I don't know whether WellSky lost people because of COVID-19 or whether people were working from...
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I can tell that WellSky wants to be proactive, but the actual launching still needs a lot of work....
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The vendor has definitely nickel-and-dimed us since WellSky took over. It seems like WellSky has...
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One thing we have been frustrated with lately is that with all of the COVID-19 screening and CDC...
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There are some weird glitches that occur every once in a while. The vendor has made it so that after...
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The vendor has had a hard time between COVID-19 and some weather issues in their area. Since...
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I would definitely tell others not to get the system. The situation is really sad because we loved...
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