Commentary Summary
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User Commentary
Other Observations & Comments
We recently had an issue where our Medicare Administrative Contractor implemented their new notice...
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Service and Support
WellSky is very proactive with getting things out and giving us training. I have nothing negative to...
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Lessons Learned
WellSky Home Health is an excellent system. My one criticism is that we have to jump back and forth...
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Relationship
Despite the number of changes that the product has gone through in the past few years, the vendor...
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Service and Support
With any other solution that requires us to rewrite things or make additions, there are delays in...
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Service and Support
The hold times with WellSky are insane when we call for help, so the clinical staff can't call...
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Functionality and Upgrades
WellSky Home Health is a pretty intuitive system. I think it is very easy for clinicians to learn...
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Technology
There are a lot of frustrating things about WellSky's EHR. The system goes down a fair amount, and...
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Interfacing and Integration
There have been some systems that we want to integrate with WellSky Home Health, but those systems...
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Relationship
I have talked to higher-ups a lot about issues that we are having with WellSky Home Health, and they...
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Other Observations & Comments
I am worried that with everything WellSky is doing, WellSky Home Health will be pushed down their...
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Functionality and Upgrades
Sometimes we find problems and glitches in the system that nobody has ever reported. I don’t report...
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Functionality and Upgrades
Medicare has made changes to the OASIS data set, and WellSky's system has been horrible. Clinicians...
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Implementation and Training
WellSky has online training and is very good with that.
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Service and Support
WellSky is pretty good at communicating. When they know about something, they let us know.
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Service and Support
WellSky’s support team is hit or miss. Sometimes they give my problem to someone else, and sometimes...
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Functionality and Upgrades
The reports in WellSky Home Health are so horrible that I can’t run them. When I run the reports,...
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Functionality and Upgrades
In the system, we have the ability to build out our care plans, but I have worked with other...
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Functionality and Upgrades
I really like CareInsights, which WellSky is integrating into the system. The staff really likes...
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Implementation and Training
When WellSky provides educational training and assists with the education of locations, it is only...
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Relationship
WellSky is very proactive when it comes to new things like value-based insights, value-based...
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Other Observations & Comments
WellSky is working to get some things with the referral piece and different areas completed so we...
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Technology
The only way that WellSky Home Health could be improved would be if it had a mobile app instead of...
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Future Outlook
We are currently exploring the idea of moving away from WellSky Home Health. That would be a large...
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Functionality and Upgrades
All of our biggest complaints for the vendor right now are about the financial, billing, and...
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Functionality and Upgrades
It seems like the vendor is putting a lot of manpower and effort into making things run faster, look...
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Functionality and Upgrades
WellSky could improve their efficiency regarding new regulations. Typically, WellSky doesn’t have...
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Future Outlook
I think WellSky is starting some telehealth development. Soon, they will start having some meetings...
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Service and Support
The vendor's support is hit or miss. If something big is going on, WellSky is often unavailable, so...
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Other Observations & Comments
I think WellSky is trying to be proactive, but they need more input from end users to make things work....
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Relationship
WellSky has some more people involved with us now. Over the last couple of years, WellSky has...
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Lessons Learned
I would tell others that WellSky has been good since the beginning. We picked them in the first...
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Service and Support
WellSky intends to keep promises, but there are things that need to change that are lower priorities...
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Functionality and Upgrades
One of the strengths that WellSky has is they have a cloud-based product. They do have some servers,...
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Functionality and Upgrades
One of the things I would suggest that WellSky improve is reporting. We have multiple locations, so...
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Service and Support
The billing interfaces are very glitchy, and that is where most of the problems are. Most of...
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Service and Support
We would not buy the product again. WellSky’s customer service team is awful; they don't respond in...
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Relationship
WellSky does not keep timelines. The vendor keeps their open-ended promises that have no timelines.
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Functionality and Upgrades
The product is easy to use for the most part. It is internet based. The product doesn't require a...
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Functionality and Upgrades
We would recommend that the product have better reports. The product is always lacking there. The...
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Relationship
When my boss reached out to somebody who was a higher up at WellSky, we got a pretty quick response,...
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Lessons Learned
Other vendors have told me that since WellSky acquired Consolo, they might make us switch systems. I...
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Functionality and Upgrades
The vendor added something called Frequency Manager into the system and it made things more...
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Interfacing and Integration
A lot of different companies I have spoken with for various types of software say they can work with...
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Functionality and Upgrades
The vendor has rolled out some pretty cool things in the past that have been helpful. WellSky tries...
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Service and Support
The WellSky support quality has gotten worse. The vendor used to have a chat function available...
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Functionality and Upgrades
Our scale has exceeded the product's ability to manage things, and that is not just due to an...
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Relationship
WellSky will deprioritize items that are promised to clients. They have put things on their road map...
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Functionality and Upgrades
Basically, there is no data integrity, data accuracy, reporting capability, or structured workflow...
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Functionality and Upgrades
Most field clinicians who use WellSky's software are familiar with it. It looks pretty much the same...
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Other Observations & Comments
From a clinical perspective, the product is great, but I am worried about the amount of extra time...
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Functionality and Upgrades
We want to see more integration into the product so that some things are automized. We also want to...
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Service and Support
Even when we tell the vendor about the issues that we have with their system, we don't see any...
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Implementation and Training
We don't get live training from the vendor. There are some training instructions that we can use to...
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Sales and Contracting
WellSky will add things that are supposed to be included in their current program, but they will...
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Functionality and Upgrades
WellSky Home Health has a lot of issues, like problems with basic reporting, confusing documentation...
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Functionality and Upgrades
Some of WellSky’s reports are good, but they don't break down so that can we can utilize them how...
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Relationship
When we used to call WellSky, we had to wait on the phone forever. But now when we call them, we get...
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Functionality and Upgrades
The main thing about WellSKy Home Health is its ease of use. All of our clinicians find the...
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Service and Support
A year ago, I would have said the vendor's implementation services and support were excellent, but...
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Other Observations & Comments
Overall, the ease of use for end users is very high, but that is also where some of the flaws are....
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Functionality and Upgrades
The product is very intuitive. There was a short onboarding time frame required for each field.
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Functionality and Upgrades
There are some things in the hospice product that aren't available in WellSky Home Health, and that...
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Service and Support
The mirror system in the product between the Therapy Manager and the Agency Manager modules is...
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Functionality and Upgrades
Telehealth is huge in the home health industry. The WellSky solution could be improved by...
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Functionality and Upgrades
We have quick access to charts within WellSky Home Health; everything is good with the product.
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Functionality and Upgrades
WellSky should add more tasks under the miscellaneous tab in their software. Also, sometimes there...
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Functionality and Upgrades
The solution is clinician friendly. Before we went to WellSky, we were losing clinicians left and...
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Technology
On the back end in the office, the solution is a little tedious at times. If it is not populated...
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Functionality and Upgrades
We mostly just use WellSky’s online help tools and things like that; those things are great. Some...
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Technology
We have had some issues with a few other things on our billing end. We have not really been happy...
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Service and Support
Sometimes WellSky will tell us they are looking into an item, and we will not hear anything else...
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Future Outlook
WellSky is developing a new platform for specific data element training and updates; the platform is...
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Lessons Learned
I wouldn't say WellSky is horrible. I wouldn't say that the vendor's EMR is the best, but I wouldn't...
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Functionality and Upgrades
WellSky has been super slow with their electronic visit verification. That kind of verification has...
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Relationship
We have been promised a couple of modules for a number of years. WellSky has continually told us...
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Implementation and Training
The implementation process for the product was very difficult for us.
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Interfacing and Integration
The product has had some issues with connecting to other products that we use. Some pieces have been...
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ROI / Cost
WellSky continually tries to add on charges to keep the system working. When they add new financial...
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Service and Support
We would like to see better education and better functionality with WellSky’s product. It actually...
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Functionality and Upgrades
WellSky promoted that the reporting functionality and the billing workflow would work, and they...
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Service and Support
It takes WellSky several days to get back with us on any of our issues. If I were to call them and...
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Relationship
WellSky is very proactive about staying up-to-date on industry trends.
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Relationship
I don't know whether WellSky has simply grown too fast and can't keep up or whether the vendor's...
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Service and Support
The only problem I have with WellSky is getting in touch with the support team. The last time I...
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Functionality and Upgrades
WellSky Home Health is really user friendly and easy to understand. Even if we don't know the...
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Functionality and Upgrades
When I think about what I like the best about WellSky Home Health, I like the ease of use for the...
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ROI / Cost
WellSky does nickel-and-dime us. We have the payer link connected to our EHR, and that is good, but...
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Implementation and Training
The quality of WellSky’s training depends on the product. There was a particular director within one...
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Functionality and Upgrades
Ease of use is the one area where WellSky's product is strong. The product is cloud based and...
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Functionality and Upgrades
One area that we are looking at is electronic order management and electronic consent, and WellSky...
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Service and Support
WellSky’s overall support needs work. It is difficult to get anyone on the phone, and when we do...
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Relationship
WellSky lacks consistency. I have been working in WellSky's environment for a relatively short time,...
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ROI / Cost
We do a lot of manual tracking. WellSky’s value-based insights have provided some additional detail,...
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Future Outlook
My recommendation of WellSky would depend on an organization’s circumstances and what they were...
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Implementation and Training
Whenever the vendor does something new, they do a flash to get our attention. That is helpful to...
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Functionality and Upgrades
One thing that our doctors complain about is the redundancy of having to go through so many steps in...
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Functionality and Upgrades
We have worked with other products that weren't user friendly and were hard to follow. WellSky Home...
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Functionality and Upgrades
One of the biggest challenges for my intake and scheduling people is that visits can be scheduled...
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Relationship
One of our biggest challenges is trying to figure out how we can make sure we are utilizing...
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Service and Support
Getting through to WellSky's support team is very difficult. I have tried doing online cases and...
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Implementation and Training
I would like WellSky to give us more of a heads-up on what their documentation will look like with...
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Functionality and Upgrades
A lot of times, when WellSky pushes new updates, there are little glitches or other things that get...
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Service and Support
WellSky has very good support. The support team is very easy to talk to.
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ROI / Cost
We don’t use a lot of WellSky’s add-ons, and that is due to the cost and that we didn’t really find...
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Lessons Learned
I would definitely recommend WellSky Home Health. When I interview people that have used other EHRs,...
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ROI / Cost
As the inflation costs have gone up, WellSky has had to increase their costs slightly. They don’t...
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Service and Support
The product is very user friendly and easy to learn, so it is not complicated software at all, and...
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Technology
WellSky Home Health is web based, so there is no application that has to be downloaded. The product...
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Functionality and Upgrades
We got off to a challenging start with WellSky's system. That happened because of us and because of...
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Functionality and Upgrades
All of our providers really like the product for its ease of use. The system has been really good...
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Functionality and Upgrades
The offline documentation application has been essentially useless. Most of the providers using...
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Implementation and Training
There are a lot of new features coming out from WellSky, and they all are wonderful, but they come...
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Service and Support
WellSky’s support people have always been very helpful when we call in. We have always gotten the...
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Implementation and Training
The training wasn’t the best because of the COVID-19 pandemic. We had to do everything virtually...
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Functionality and Upgrades
The product is easy to use on the financial side.
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Functionality and Upgrades
The operating application documentation from WellSky is our biggest challenge right now. If we don't...
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Functionality and Upgrades
I am very impressed with the technology that WellSky offers and where their vision is going in terms...
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Service and Support
We usually get answers from WellSky’s support team. If we have an urgent issue, we can label a...
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Other Observations & Comments
When something new rolls out from WellSky, there are issues. We send in tickets for the problems...
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Relationship
Our problems don't always get solved, but I do have an account representative, and they have...
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Future Outlook
I am an optimist, sometimes to a fault, so I think WellSky is going to pull through and get our...
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Relationship
WellSky has been very hard to wrangle when we have wanted to talk with somebody. We have always...
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Service and Support
In the last year, it has been difficult to get responses from the vendor because of WellSky’s...
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Functionality and Upgrades
We have been happy with WellSky Home Health over the years, and the system's ease of use is great....
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Functionality and Upgrades
I would like to see WellSky improve the reporting metrics and calculations in the system's new AI...
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ROI / Cost
WellSky does not avoid charging us for every little thing. Everything we get is part of new packages....
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ROI / Cost
WellSky is prone to charge for any little additions that we want to the program. We seem to be...
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Implementation and Training
Our last upgrade with WellSky was not very good. The vendor gave us an overview, but the system...
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Interfacing and Integration
WellSky's system supports our integration in some ways but not others. I used to be able to send...
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Functionality and Upgrades
The reporting aspects for home health and hospice do not meet our needs. We cannot go from the home...
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Technology
WellSky's system is very user friendly for field staff because it is a basic program, so I recommend...
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Service and Support
I was helping one of our staff members learn how to do something, and the servers were so slow by...
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Relationship
WellSky tries to be proactive in some areas, like CMS regulations. The vendor is good about giving...
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Service and Support
WellSky's support team is very slow. Even when we call in, we sometimes have to sit on hold for at...
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Functionality and Upgrades
WellSky needs to work on the system's reporting aspect. We should be able to pull more reports and...
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Service and Support
Some time ago, we had an issue with our invoice from WellSky. We tried and tried to get somebody on...
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Functionality and Upgrades
We like the clinical side of the product, the care plan, the interactiveness of the care plan, and...
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Implementation and Training
I can't really think of when the vendor is proactive with service. They are proactive with education...
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Functionality and Upgrades
WellSky Home Health is user friendly. It is easy for the nurses to do their charting in the system.
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Functionality and Upgrades
WellSky’s billing and financial reports are not very good. I don't anticipate our experience getting...
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Service and Support
My main complaint about WellSky is that the account managers don't ever return phone calls unless...
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ROI / Cost
WellSky Home Health is pricey, and the vendor charges for everything. I would definitely look at...
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Implementation and Training
There has been very little official training from WellSky since the initial training we had years...
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Functionality and Upgrades
I love WellSky's system. I have not had any problems with it. The system does everything I need it...
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ROI / Cost
We have had basic issues with running our financials. The vendor sometimes makes changes that make...
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Interfacing and Integration
We have had integration problems that have been caused by WellSky. We no longer trust WellSky to be...
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Relationship
We aren't sure whether WellSky's system is part of our long-term plans. To improve our satisfaction,...
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Functionality and Upgrades
One of the biggest negative aspects is that the system's internal messaging service for clinicians...
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Functionality and Upgrades
Our senior management people think we maybe should have gone with something else, but in the end,...
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Implementation and Training
We set up a lot of things incorrectly in the beginning, and that is causing us issues now,...
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Interfacing and Integration
PointClickCare integrates well with most of the systems that we are trying to use.
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Functionality and Upgrades
We can't get back office items out of PointClickCare, such as revenue things and our staff payroll...
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Service and Support
There is usually a delay in support, and I always have to go through email. WellSky hasn't always...
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Relationship
It is very rare that we reach out to the executives, but they do respond when we do reach out.
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ROI / Cost
When it comes to charging for every little thing, WellSky makes sure that they get their money.
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Functionality and Upgrades
I think that our clinicians like WellSky's system. It is easy for our nurses and therapists to use....
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Service and Support
WellSky's customer support is terrible. Their people aren't responsive at all, and we can't find...
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ROI / Cost
The vendor offers package deals and discounts for long-standing customers. The prices are fair.
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Technology
The system is very user friendly. We can use Wellsky Home Health from all kinds of devices like cell...
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Service and Support
WellSky does keep promises, but WellSky is not very efficient and prompt. It takes forever to make a...
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ROI / Cost
The vendor avoids charging for every little thing, but we have to pay extra for added features. I...
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Interfacing and Integration
We get charged for integrations, so there is room for improvement. But what I like about WellSky is...
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Functionality and Upgrades
WellSky's software is great for the field staff, but it is horrible for the administrative level....
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Functionality and Upgrades
I find the solution to be easy to use. I like it. When our technicians are properly trained, they...
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Functionality and Upgrades
It is easy for our staff to use WellSky's software. That was why we went with the product. It is...
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Relationship
There is nobody at WellSky we can get help from at the administrative level. I don't have a whole...
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Functionality and Upgrades
The product functionality needs a lot of improvement. We see that the vendor is really trying, and...
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Relationship
The vendor has a vision, and that is a good start even if they haven’t delivered on their vision. We...
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Service and Support
It takes a long time for us to reach the tech support team. Sometimes we end up leaving a phone...
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Other Observations & Comments
Once we get ahold of WellSky’s customer service people, they are very helpful, but that is the only...
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Functionality and Upgrades
I would buy this product again if there were nothing better out there. I would likely recommend the...
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ROI / Cost
There are certain months when our census is low, and there are certain months when our census is...
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Service and Support
Most of the time, there are some glitches after an upgrade or update. WellSky isn't proactive about...
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Functionality and Upgrades
The product is part of our long-term plans. I don’t think we are going to change anything because we...
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Service and Support
We like how the vendor has support and services available most of the time. The vendor gives us...
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Functionality and Upgrades
The system is pretty easy to navigate. I like that all the different disciplines can use the system...
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Functionality and Upgrades
When we are in the notes portion of the system, I wish that the system saved every so often because...
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Service and Support
WellSky Home Health is web based and works well for the clinicians. Everything is done through the...
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Interfacing and Integration
WellSky Home Health does not support our integration goals because the product does not integrate...
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Service and Support
One complaint I have with WellSky is that when we call, we have to wait on the phone for a very long...
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Functionality and Upgrades
When we have problems, they really do mess us up. For instance, one day a nurse was in a patient’s...
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Service and Support
We love WellSky. They are very effective at solving our problems. They are perfect at staying on top...
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Functionality and Upgrades
The product is cumbersome when we have to go from one screen to the next. I would have thought that...
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Implementation and Training
The onboarding that WellSky provides could be bolstered, and the ongoing training could be a little...
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Functionality and Upgrades
We were required to add a separate system for wound-care management because WellSky’s wound portion...
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Functionality and Upgrades
WellSky does uptakes, and they add new things to the product, but some of the things that they add...
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Service and Support
When we get somebody from WellSky’s support, they are usually pretty good at getting things...
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Implementation and Training
WellSky has software add-ons and an insights feature, but that feature sounds like it comes with a...
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Service and Support
In terms of proactivity, all we get from WellSky is a little pop-up window that tells us what is...
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Service and Support
We have a strategic representative who we meet with regularly. They help us traverse our needs. That...
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Relationship
Before the vendor was acquired, we had more frequent outages. There was also a noticeable slowness...
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Functionality and Upgrades
From a technology perspective, we are very satisfied with what the system can offer.
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Future Outlook
When we need to integrate something with WellSky Home Health, we have to request permission and have...
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Functionality and Upgrades
WellSky Home Health has canned reports that are adequate. They can identify census, notes, and...
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ROI / Cost
WellSky nickel-and-dimes us. We pay for a base package, but we also have to pay for add-ons. The...
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Functionality and Upgrades
The system's ease of use has gotten worse.
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Service and Support
We have had issues with our EHR's workflow, and those issues have added additional burdens on our...
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ROI / Cost
One of the biggest benefits of WellSky Home Health is that it gives us a good ROI. That is a big...
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