Commentary Summary
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User Commentary
Product
Sometimes upgrades with WellSky Home Health create technical difficulties, which is frustrating. We...
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Relationship, Product
We have been with WellSky for a long time. They have upgraded as needed based on new technology,...
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Loyalty, Operations, Product
Clinicians can get going on WellSky Home Health fairly quickly. It is very user friendly. We are...
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Relationship
Our relationship with WellSky is good. We have our account representative who we can work with and...
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Loyalty, Product
From a back-office view, another product we use has really clean data, and we know what we are...
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Product
The product is fairly user friendly. There are some things that we wish the system would do, but I...
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Product
Lately, several things have caused the system to glitch and have affected claims and billing, and we...
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Relationship
The vendor’s customer service is not like it was when we first signed on. We used to be able to chat...
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Value
Everything new that comes out is an additional module for WellSky and it has to be added; it comes...
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Loyalty, Relationship
WellSky has been telling us for more than a year that they will create a platform to help us with...
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Loyalty, Product
Our clinicians don't love WellSky's system because it doesn't make them do their jobs. The system...
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Loyalty, Product, Value
There are numerous glitches in the system, and there are things that we just can't do in the system....
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Loyalty, Value
If someone were looking at getting WellSky's system, I would tell them to look at other options that...
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Relationship, Product
WellSky Home Health has been a good platform for us. WellSky sent us the list of patients and...
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Relationship
WellSky has really absorbed quite a few different companies, and I am curious to know whether they...
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Product
We have had to create an intake referral processing program that tracks and creates things that are...
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Culture, Loyalty
We have years left on our contract with WellSky. When the contract is over, we plan on looking at...
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Relationship
Getting through to any of the vendor's support is a challenge. They need to retain people. First of...
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Relationship, Product
I don't have faxes coming into the product, and that has been going on for months. The vendor can't...
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Loyalty, Relationship
We have had issues with Kinnser and their support team since WellSky took over. Since Wellsky...
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Product
The system’s integration is beautiful, especially when it comes to the vendor’s development. The...
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Relationship
WellSky has an incredible help desk, and we have to use the system the way it is intended. Once we...
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Operations
WellSky has training for what they recommend for office staffing ratios and things like that per...
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Operations, Product
Overall, I have nothing bad to say about WellSky. It is rare that we have an issue with the system....
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Product
We knew when we started with WellSky that their system's reporting was going to be terrible. I feel...
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Relationship, Product
WellSky keeps up with regulations very well. I used to have several different Medicare numbers in...
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Loyalty, Relationship, Product
Homecare Homebase seems to be the other big home health platform aside from Wellsky’s platform. It...
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Relationship
Usually, when I have a big issue, I have no problem getting someone from WellSky on the phone. The...
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Operations
During our implementation, we had a standing call with WellSky to discuss anything that may have...
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Product
I have not accessed WellSky Home Health from a mobile device. I don't believe there is an app for...
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Product
WellSky has a lot of great qualities, but there are some competitors out there who have better...
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Relationship
WellSky’s support is improving, but there are still very long hold times.
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Value
WellSky has gotten to where they charge for everything that they come up with.
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Relationship
A lot of companies tend to forget about us once we have been a member for a while. WellSky is really...
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Loyalty, Relationship, Product
Some days, we try to get on WellSky Home Health through the device, and we have a lot of issues...
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Product
We have had an issue with WellSky keeping promises. WellSky did an update, and prior to that update,...
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Relationship
We have interacted with WellSky’s executive team a couple of times, and I wouldn’t rate their...
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Product
I would like to see WellSky improve the free text boxes. The text doesn’t wrap because a lot of...
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Product
I have pretty much got WellSky Home Health down. I have used multiple home health solutions, and...
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Product
The strength of WellSky Home Health's reports is only as good as the people who are entering in that...
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Product
WellSky Home Health is fairly good when we use it on our tablets. However, we have had all kinds of...
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Relationship
WellSky is constantly telling us about what they are working on in the system, and they always give...
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Value
There are some things that I would like to have in the system. The vendor has given us free trials...
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Operations
WellSky's library of training information doesn't look like it has really been updated. The vendor...
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Product
The system meets my administrative needs. That is good. I like how much information is available in...
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Product, Value
A lot of the time, I am the last one at my organization to handle discharge OASIS information....
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Product, Value
Our quality outcomes have dramatically increased because of WellSky Home Health. The analytics...
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Loyalty, Relationship
We decided to go with WellSky because they got their executive team involved, and they were a lot...
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Product, Value
I love the clinical care coordination and visibility in WellSky Home Health. I also love its risk...
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Loyalty, Product
WellSky Home Health doesn't scale well. When we first started using it, we only had a few offices,...
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Relationship
There are road-map items that we discussed with WellSky as needed for development that were...
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Operations, Product
The product’s simplicity of use for the point-of-service user is very good. The time to implement is...
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Operations, Product
If we are talking about a full system implementation from scratch, WellSky is very good. When we are...
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Relationship, Product
WellSky is a very walled garden when it comes to integration with minimal API support and no means...
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Product
The system does not have a lot of automation and validation, and that means we are very dependent on...
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Relationship
We were given an enterprise support channel that is supposed to include WellSky's more experienced...
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Product
The product has certain areas where it is very strong, but there are other areas where we have to...
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Loyalty, Relationship, Product
Things are going well with WellSky Home Health. The vendor is working with us on some issues right...
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Relationship
We need better communication and education from WellSky for implementations. When WellSky makes an...
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Product
For field staff, WellSky Home Health is an easy-to-use program, so they love it. There are not too...
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Relationship, Product
WellSky doesn’t keep all their promises with product delivery, corrections, and timelines. We could...
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Product, Value
We are having a hard time with clinical compliance, and Wellsky Home Health EHR doesn't provide us...
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Product
WellSky Home Health seems to be working fine. I haven't heard anybody complaining. Using the EHR is...
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Relationship
WellSky is very responsive when I call, and that is great. They help me find solutions for issues...
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Relationship, Operations, Product
The only thing I would suggest for WellSky is that when they are doing nationwide updates, they...
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Product
The WellSky system copies forward basic information, and it is nice that we don't have to put that...
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Relationship
WellSky is very timely with resolutions. Either they fix the issue on the call right then and there...
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Product
I would have to let anyone considering WellSky know that the WellSky system is a reliable and...
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Relationship
WellSky is easy to work with, and their program is easy to use and learn. We don't really have too...
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Product
The documentation in WellSky Home Health has always gone well, and the product has evolved as the...
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Value
The cost is out of control, and every day, something is not working properly. I would not buy the...
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Value
WellSky has struggled with Kinnser Software. Nothing works as intended. There are billing problems...
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Relationship
WellSky’s service could be better, and they could provide information on things that are coming out...
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Culture, Product
In terms of specific functionality that was promised by the vendor that we haven’t seen yet, the...
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Product
I wish we could break down reports in the system further to specifically see the referrals. If a...
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Loyalty, Relationship
WellSky has gotten better about having a support person. The support person is a salesperson and a...
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Operations, Product
WellSky's system is very easy for clinicians to use, and that is great. I like the help options...
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Relationship
Everything has been going very well with WellSky. They are efficient, quick to respond, and...
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Product
WellSky Home Health works fabulously when it works, and the clinical product works well. But there...
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Product, Value
The financial reporting in WellSky Home Health isn't accurate. We have to do a lot of manual...
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Operations
When WellSky tells us they will do something, it takes two to three times following up with them to...
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Relationship
WellSky has been extremely slow at fixing issues. Usually, they tell us there is a problem on our...
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Value
Changing EHRs in skilled home care is complicated. I have looked at some other systems, and...
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Relationship
WellSky is trying to do a lot of innovative solutions, but that may be part of their problem. They...
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Relationship
We have had several representatives come and go, but the executives are nonexistent. WellSky has...
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Loyalty, Product
The system has a lot of integration parts, but the vendor hasn't seamlessly connected everything....
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Loyalty
The system is going to be very good at the continuum of care and integrating with other aspects of...
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Product
The system doesn't have a lot of hard stops like another system does; that is a pro and a con, but...
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Product, Value
Some of the outcomes are better quality ratings, better star quality ratings, better improvements in...
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Loyalty, Relationship
I want to say we will be extremely satisfied overall in 12 months, but we keep getting surprises, so...
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Product
I would tell someone that I think the product is a very thoughtful, fully integrated system that...
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Product
I have previously used a different EHR, and I think that was a better system than WellSky Home...
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Relationship
WellSky’s communication is not as great as it should be. When they submit any updates to their...
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Relationship
WellSky's support people are rude, and they provide either no solutions or incorrect solutions. It...
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Product
Over the last couple of years, we have noticed that when we log in to the system, the system will...
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Loyalty
We were looking to switch away from WellSky Home Health in the past because of some issues, but our...
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Relationship, Product
There are things that we need to maintain for our database, like our ID numbers or addresses, and we...
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Product
WellSky Home Health is a web-based system, so that is good. We are not stuck managing it on a...
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Relationship
We reach out to WellSky’s people, but whether they respond is inconsistent.
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Product
WellSky Home Health is a great system for a small agency, but a larger agency would probably want to...
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Relationship
We have been dealing with WellSky for a long time, and they basically do what we want because we...
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Relationship
We know what WellSky’s plan is, and they meet with us, and we meet with them. They give us their...
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Product
We do a lot of integrations, and we buy a lot of companies and stuff, so we have had to use WellSky...
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Loyalty, Product
We are very familiar with what the vendor's plan is. They have quarterly plans. We stay up on what...
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Relationship
WellSky will fly down if they get major issues and if they need to. They are very supportive in that...
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Loyalty, Product
The scheduling system in WellSky Home Health needs to be upgraded some more, and I think that that...
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Product
The product is really easy for the end users and clinicians in the field, but operationally, it is...
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Relationship, Product
WellSky doesn’t keep all promises. We have struggled in the past few months with some particular...
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Operations
We have kind of figured out a way around WellSky’s training program. We actually put in a practice...
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Operations, Product
The product is very user friendly. It is nice to have one page and not have to go through a bunch of...
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Operations, Product
Training the end users on how to use WellSky's EHR is very easy. The system is very user friendly....
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Operations
WellSky has training information available online that we can go look up ourselves, but in terms of...
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Relationship
WellSky's support has been much better recently. When the vendor first switched over to WellSky,...
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Relationship, Product, Value
Every time WellSky does an upgrade, some issue usually occurs that takes them a little while to get...
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Product
We like WellSky Home Health. It is very user friendly from a clinical standpoint. It was written by...
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Product
WellSky has an open OASIS report, and that OASIS report does not have payers attached to it. So...
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Culture, Value
WellSky does have a bit of an issue with charging. The base model, which is basically what we have,...
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Product
The biggest drawback of the EHR is on the back office side and on the billing end. There is an issue...
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Relationship, Product
WellSky needs to develop more guardrails for clinical compliance, and they need to develop their...
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Product, Value
WellSky Home Health is very inexpensive and easy to use for clinicians and end users. Our clinicians...
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Relationship, Product
It is not easy for administrators to get the financial data they need from the system. There is a...
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Loyalty
We would not recommend WellSky Home Health, and we are actively looking for a new platform.
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Relationship, Product
WellSky made a significant update to their financial reporting, and the software has been glitchy...
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Relationship, Product
The end user and clinical user experience is good in WellSky Home Health, and the platform is easy...
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Relationship, Operations
WellSky’s assistance during the implementation was virtually nil, and the ongoing training from...
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