WellSky Home Health (EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Product, Value

Our quality outcomes have dramatically increased because of WellSky Home Health. The analytics...

Feb 2024
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CEO/President

Loyalty, Relationship

We decided to go with WellSky because they got their executive team involved, and they were a lot...

Feb 2024
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COO

Product, Value

I love the clinical care coordination and visibility in WellSky Home Health. I also love its risk...

Feb 2024
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Director

Loyalty, Product

WellSky Home Health doesn't scale well. When we first started using it, we only had a few offices,...

Feb 2024
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Director

Relationship

There are road-map items that we discussed with WellSky as needed for development that were...

Feb 2024
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Director

Operations, Product

The product’s simplicity of use for the point-of-service user is very good. The time to implement is...

Feb 2024
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Director

Operations, Product

If we are talking about a full system implementation from scratch, WellSky is very good. When we are...

Feb 2024
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Director

Relationship, Product

WellSky is a very walled garden when it comes to integration with minimal API support and no means...

Feb 2024
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Director

Product

The system does not have a lot of automation and validation, and that means we are very dependent on...

Feb 2024
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Director

Relationship

We were given an enterprise support channel that is supposed to include WellSky's more experienced...

Feb 2024
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Director

Product

The product has certain areas where it is very strong, but there are other areas where we have to...

Feb 2024
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Manager

Loyalty, Relationship, Product

Things are going well with WellSky Home Health. The vendor is working with us on some issues right...

Jan 2024
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Director

Relationship

We need better communication and education from WellSky for implementations. When WellSky makes an...

Jan 2024
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Director

Product

For field staff, WellSky Home Health is an easy-to-use program, so they love it. There are not too...

Jan 2024
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Director

Relationship, Product

WellSky doesn’t keep all their promises with product delivery, corrections, and timelines. We could...

Jan 2024
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Manager

Product, Value

We are having a hard time with clinical compliance, and Wellsky Home Health EHR doesn't provide us...

Dec 2023
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VP/Other Executive

Product

WellSky Home Health seems to be working fine. I haven't heard anybody complaining. Using the EHR is...

Dec 2023
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CEO/President

Relationship

WellSky is very responsive when I call, and that is great. They help me find solutions for issues...

Dec 2023
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CEO/President

Relationship, Operations, Product

The only thing I would suggest for WellSky is that when they are doing nationwide updates, they...

Dec 2023
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CEO/President

Product

The WellSky system copies forward basic information, and it is nice that we don't have to put that...

Dec 2023
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CEO/President

Relationship

WellSky is very timely with resolutions. Either they fix the issue on the call right then and there...

Dec 2023
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CEO/President

Product

I would have to let anyone considering WellSky know that the WellSky system is a reliable and...

Dec 2023
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Analyst/Coordinator

Relationship

WellSky is easy to work with, and their program is easy to use and learn. We don't really have too...

Dec 2023
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Analyst/Coordinator

Product

The documentation in WellSky Home Health has always gone well, and the product has evolved as the...

Dec 2023
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Nurse

Value

The cost is out of control, and every day, something is not working properly. I would not buy the...

Dec 2023
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CEO/President

Value

WellSky has struggled with Kinnser Software. Nothing works as intended. There are billing problems...

Nov 2023
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Director

Relationship

WellSky’s service could be better, and they could provide information on things that are coming out...

Nov 2023
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Director

Culture, Product

In terms of specific functionality that was promised by the vendor that we haven’t seen yet, the...

Nov 2023
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Director

Product

I wish we could break down reports in the system further to specifically see the referrals. If a...

Nov 2023
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Director

Loyalty, Relationship

WellSky has gotten better about having a support person. The support person is a salesperson and a...

Nov 2023
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Director

Operations, Product

WellSky's system is very easy for clinicians to use, and that is great. I like the help options...

Nov 2023
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Manager

Relationship

Everything has been going very well with WellSky. They are efficient, quick to respond, and...

Nov 2023
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COO

Product

WellSky Home Health works fabulously when it works, and the clinical product works well. But there...

Nov 2023
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COO

Product, Value

The financial reporting in WellSky Home Health isn't accurate. We have to do a lot of manual...

Nov 2023
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COO

Operations

When WellSky tells us they will do something, it takes two to three times following up with them to...

Nov 2023
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COO

Relationship

WellSky has been extremely slow at fixing issues. Usually, they tell us there is a problem on our...

Nov 2023
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COO

Value

Changing EHRs in skilled home care is complicated. I have looked at some other systems, and...

Nov 2023
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COO

Relationship

WellSky is trying to do a lot of innovative solutions, but that may be part of their problem. They...

Nov 2023
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COO

Relationship

We have had several representatives come and go, but the executives are nonexistent. WellSky has...

Nov 2023
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CEO/President

Loyalty, Product

The system has a lot of integration parts, but the vendor hasn't seamlessly connected everything....

Nov 2023
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CEO/President

Loyalty

The system is going to be very good at the continuum of care and integrating with other aspects of...

Nov 2023
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CEO/President

Product

The system doesn't have a lot of hard stops like another system does; that is a pro and a con, but...

Nov 2023
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CEO/President

Product, Value

Some of the outcomes are better quality ratings, better star quality ratings, better improvements in...

Nov 2023
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CEO/President

Loyalty, Relationship

I want to say we will be extremely satisfied overall in 12 months, but we keep getting surprises, so...

Nov 2023
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CEO/President

Product

I would tell someone that I think the product is a very thoughtful, fully integrated system that...

Nov 2023
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Manager

Product

I have previously used a different EHR, and I think that was a better system than WellSky Home...

Oct 2023
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Manager

Relationship

WellSky’s communication is not as great as it should be. When they submit any updates to their...

Oct 2023
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CEO/President

Relationship

WellSky's support people are rude, and they provide either no solutions or incorrect solutions. It...

Oct 2023
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CEO/President

Product

Over the last couple of years, we have noticed that when we log in to the system, the system will...

Oct 2023
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CEO/President

Loyalty

We were looking to switch away from WellSky Home Health in the past because of some issues, but our...

Oct 2023
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Manager

Relationship, Product

There are things that we need to maintain for our database, like our ID numbers or addresses, and we...

Oct 2023
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Manager

Product

WellSky Home Health is a web-based system, so that is good. We are not stuck managing it on a...

Oct 2023
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Manager

Relationship

We reach out to WellSky’s people, but whether they respond is inconsistent.

Oct 2023
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Manager

Product

WellSky Home Health is a great system for a small agency, but a larger agency would probably want to...

Oct 2023
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VP/Other Executive

Relationship

We have been dealing with WellSky for a long time, and they basically do what we want because we...

Oct 2023
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VP/Other Executive

Relationship

We know what WellSky’s plan is, and they meet with us, and we meet with them. They give us their...

Oct 2023
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VP/Other Executive

Product

We do a lot of integrations, and we buy a lot of companies and stuff, so we have had to use WellSky...

Oct 2023
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VP/Other Executive

Loyalty, Product

We are very familiar with what the vendor's plan is. They have quarterly plans. We stay up on what...

Oct 2023
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VP/Other Executive

Relationship

WellSky will fly down if they get major issues and if they need to. They are very supportive in that...

Oct 2023
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VP/Other Executive

Loyalty, Product

The scheduling system in WellSky Home Health needs to be upgraded some more, and I think that that...

Oct 2023
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VP/Other Executive

Product

The product is really easy for the end users and clinicians in the field, but operationally, it is...

Oct 2023
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VP/Other Executive

Relationship, Product

WellSky doesn’t keep all promises. We have struggled in the past few months with some particular...

Oct 2023
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VP/Other Executive

Operations

We have kind of figured out a way around WellSky’s training program. We actually put in a practice...

Oct 2023
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VP/Other Executive

Operations, Product

The product is very user friendly. It is nice to have one page and not have to go through a bunch of...

Oct 2023
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VP/Other Executive

Operations, Product

Training the end users on how to use WellSky's EHR is very easy. The system is very user friendly....

Sep 2023
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VP/Other Executive

Operations

WellSky has training information available online that we can go look up ourselves, but in terms of...

Sep 2023
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VP/Other Executive

Relationship

WellSky's support has been much better recently. When the vendor first switched over to WellSky,...

Sep 2023
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VP/Other Executive

Relationship, Product, Value

Every time WellSky does an upgrade, some issue usually occurs that takes them a little while to get...

Sep 2023
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CEO/President

Product

We like WellSky Home Health. It is very user friendly from a clinical standpoint. It was written by...

Aug 2023
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CEO/President

Product

WellSky has an open OASIS report, and that OASIS report does not have payers attached to it. So...

Aug 2023
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CEO/President

Culture, Value

WellSky does have a bit of an issue with charging. The base model, which is basically what we have,...

Aug 2023
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CEO/President

Product

The biggest drawback of the EHR is on the back office side and on the billing end. There is an issue...

Aug 2023
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VP/Other Executive

Relationship, Product

WellSky needs to develop more guardrails for clinical compliance, and they need to develop their...

Aug 2023
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VP/Other Executive

Product, Value

WellSky Home Health is very inexpensive and easy to use for clinicians and end users. Our clinicians...

Aug 2023
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VP/Other Executive

Relationship, Product

It is not easy for administrators to get the financial data they need from the system. There is a...

Aug 2023
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VP/Other Executive

Loyalty

We would not recommend WellSky Home Health, and we are actively looking for a new platform.

Aug 2023
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VP/Other Executive

Relationship, Product

WellSky made a significant update to their financial reporting, and the software has been glitchy...

Aug 2023
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VP/Other Executive

Relationship, Product

The end user and clinical user experience is good in WellSky Home Health, and the platform is easy...

Aug 2023
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VP/Other Executive

Relationship, Operations

WellSky’s assistance during the implementation was virtually nil, and the ongoing training from...

Aug 2023
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Director

Product

WellSky's charting setup is easy for clinicians in the field.

Jul 2023
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Director

Product

We would like to see WellSky improve the part for the back office. We can run some of the reports,...

Jul 2023
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CEO/President

Relationship

WellSky has failed to deliver on their promise with their Medicare secondary product. That has been...

Jul 2023
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CEO/President

Value

WellSky charges for everything. They charge for every improvement or correction they make, such as...

Jul 2023
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CEO/President

Relationship, Operations

WellSky gets things about 80%–90% every time, but they never get things completely. There is always...

Jul 2023
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VP/Other Executive

Product

Upgrades to the system tend to happen during peak hours of service, and that causes problems during...

Jun 2023
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VP/Other Executive

Product

The product is very easy to use compared to other EMRs. The navigation through the system is seamless....

Jun 2023
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VP/Other Executive

Relationship

When it comes to technical support, it can be difficult to get ahold of someone when we need them....

Jun 2023
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VP/Other Executive

Loyalty, Product

We would like WellSky Home Health's reporting functions to be better overall. It isn't easy for us...

Jun 2023
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VP/Other Executive

Operations, Product

The only time the system doesn't work is when the vendor is doing an update, but the vendor will let...

Jun 2023
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VP/Other Executive

Loyalty, Value

One of the main reasons we will never leave the system is that it is the most user-friendly EMR out...

Jun 2023
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VP/Other Executive

Relationship, Operations

The vendor is very forward thinking. They are always ahead of any regulation or compliance rule. We...

Jun 2023
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VP/Other Executive

Relationship

Sometimes, it is hard for us to get ahold of the vendor's support people. I think that is because of...

Jun 2023
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VP/Other Executive

Relationship

WellSky is a great partner. I work with one of their leaders.

Jun 2023
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Director

Product

We have tried to access the product on our smartphones, but the application doesn’t work well at all...

Jun 2023
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Director

Relationship

When Kinnser Software was still Kinnser Software, things were much better. Since the acquisition,...

Jun 2023
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Director

Relationship

The process of getting replies back from the vendor is terribly slow. We used to be able to call in...

Jun 2023
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Director

Culture, Value

WellSky is adding functionality to their systems, but they are charging so much for their add-ons...

May 2023
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Director

Value

WellSky used to do a lot of free education and things to support agencies, and those things were...

May 2023
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Director

Product, Value

The system's financial functionality isn't quite what it needs to be. Our finance people have had...

May 2023
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Director

Operations, Product

The integration between WellSky Home Health and our ancillary product does what it is supposed to...

May 2023
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CEO/President

Value

The transition from our old product to WellSky's product went well because it was easy. The system...

May 2023
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CEO/President

Loyalty, Product

WellSky needs to work on their hospice care product; they only update it when they absolutely have...

May 2023
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CEO/President

Culture, Loyalty, Value

When I was shopping for an upgraded system, the number-one rated vendor only had salespeople who...

May 2023
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CEO/President

Relationship

There are times when the wait time for support is over an hour, which is a long time when our...

May 2023
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CEO/President

Relationship

I am not somebody who avoids talking to vendor leadership. Early on, I called WellSky's executive...

May 2023
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Manager

Product, Value

Our customized integration has made a difference for our organization. It has lowered our manual...

May 2023
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Manager

Product

We would like to see WellSky improve its authorization module system to be more tailored to a...

May 2023
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Manager

Loyalty

We decided to go with WellSky because their pricing was so much better than other vendors in the market....

May 2023
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CEO/President

Product, Value

The area with the most opportunity for improvement is the executive suite of reporting that a lot of...

May 2023
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CEO/President

Relationship, Product

WellSky doesn't have the appropriate safeguards within the system to keep it in compliance with...

May 2023
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CEO/President

Product

We have a lot of duplication and things that users have to do multiple times. There is some...

May 2023
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Director

Relationship

WellSky escalated our issues early on, and they provided some good metrics to us so that we could...

May 2023
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Director

Operations

The vendor has online modules that allow us to look at our community or at published online...

May 2023
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Manager

Operations, Product

I have used a few EMRs, and from what I have seen on the clinical side, I would say WellSky Home...

May 2023
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Manager

Culture

WellSky is pretty transparent on all their costs and everything.

May 2023
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CEO/President

Product

The system has something new called value-based insights, which are dashboards that show how I am...

May 2023
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CEO/President

Product

There are certain functionalities and features of other EMRs that I like that WellSky's system...

May 2023
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CEO/President

Product, Value

WellSky Home Health is a good EMR program, but I have several add-ons to the program, and WellSky...

May 2023
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CEO/President

Relationship

My biggest gripe is the hold times when I have to call the customer service or tech support teams....

May 2023
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Director

Relationship

WellSky has a help tab, and they have tried to implement a little chat feature, and that is almost...

Apr 2023
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Director

Relationship, Product

With the whole OASIS-E change with WellSky, the EMR is radically different, and the vendor made some...

Apr 2023
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Director

Loyalty, Value

When we were searching originally, some of the other vendors out there really did nickel-and-dime...

Apr 2023
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Director

Relationship

We would like to see the vendor reach out by phone call or video chat to end users more frequently...

Apr 2023
||
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Director

Relationship, Product

Our medical supply company has a scanning system, and we have not been able to implement it partly...

Apr 2023
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Director

Product

There are definitely times when WellSky's system glitches and is very slow. There are other issues...

Apr 2023
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CEO/President

Product, Product

The nursing notes are very long and tedious. Everything is about time and whether people can...

Apr 2023
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CEO/President

Value, Value

WellSky Home Health is very expensive for what we get.

Apr 2023
||
(0)
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CEO/President

Operations, Operations

There are training manuals and online training, but we would like WellSky to do some in-person or...

Apr 2023
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CEO/President

Relationship, Relationship, Operations, Operations

We would like WellSky to ask organizations specific questions about what changes they would like to...

Apr 2023
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Director

Product, Product, Value, Value

WellSky Home Health doesn’t meet all our needs because I can’t use the payroll function. There are...

Apr 2023
||
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Director

Relationship, Relationship

Sometimes it is hard to get customer service from WellSky or get answers to our questions. We have...

Apr 2023
||
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Director

Relationship, Relationship, Product, Product

Lately, we have had a few periods of time when WellSky Home Health hasn't functioned correctly. It...

Apr 2023
||
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Director

Loyalty, Loyalty

Our network is moving to a different product for skilled personal care, and it would be nice to have...

Apr 2023
||
(0)
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Director

Value, Value

WellSky Home Health's different capabilities have entailed additional costs as the platform has...

Apr 2023
||
(0)
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Director

Loyalty, Loyalty, Value, Value

My recommendation of WellSky Home Health would depend on where an organization was. There are parts...

Apr 2023
||
(0)
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VP/Other Executive

Product

The WellSky EHR just does not work, and it causes a lot of extra work. The platform is easy to use,...

Apr 2023
||
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VP/Other Executive

Loyalty, Relationship

I don’t see WellSky changing in the future. The vendor may have a vision, but they are not acting on...

Apr 2023
||
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VP/Other Executive

Relationship

WellSky’s customer service team is slow to find solutions. The responses we get are generic and not...

Apr 2023
||
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VP/Other Executive

Operations

We upgraded and received the business intelligence portion of the platform. The person that came on...

Apr 2023
||
(0)
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VP/Other Executive

Product

WellSky Home Health is not helping us with our integration or interoperability goals. WellSky Home...

Apr 2023
||
(0)
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VP/Other Executive

Product

WellSky Home Health is user friendly for field staff, but all of our issues are on the back end....

Apr 2023
||
(0)
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Manager

Relationship, Operations

WellSky is very proactive with getting things out and giving us training. I have nothing negative to...

Mar 2023
||
(0)
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Manager

Product

WellSky Home Health is an excellent system. My one criticism is that we have to jump back and forth...

Mar 2023
||
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VP/Other Executive

Relationship, Product

Despite the number of changes that the product has gone through in the past few years, the vendor...

Mar 2023
||
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VP/Other Executive

Relationship

With any other solution that requires us to rewrite things or make additions, there are delays in...

Mar 2023
||
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