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WellSky Home Health (EHR)
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User Commentary

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CEO/President

The orders manager has some issues of work that need to be done. A couple of areas leave room for...

Nov 2021
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CEO/President

In terms of integration, I wish we could more easily push patients over with all the details we...

Nov 2021
||
(0)
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CEO/President

If we can integrate something with our system, there aren't announcements that the integration is...

Nov 2021
||
(0)
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CEO/President

We have been committed to this product even when we have wondered whether we should look at...

Nov 2021
||
(0)
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CEO/President

On the clinical side, people consistently tell our case manager that the system is much easier to...

Nov 2021
||
(0)
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CEO/President

A vendor partner provides some workflow functionality for WellSky's system. When the functionality...

Nov 2021
||
(0)
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Manager

There are glitches that occur after the vendor does upgrades. The system will constantly throw us...

Nov 2021
||
(0)
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Manager

We didn't have any training whatsoever. The only training we get is if we don't know how to do...

Nov 2021
||
(0)
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Manager

Whenever I have someone come into the office for orientation, they see that the nature of the...

Nov 2021
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(0)
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Director

WellSky is doing a good job. Of course, there is always room for improvement. The ease of use varies...

Nov 2021
||
(0)
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Manager

Before the system was owned by WellSky, the vendor had one of the best customer service departments...

Nov 2021
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(0)
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Manager

I have had problems with the vendor's accounting department, marketing department, and sales...

Nov 2021
||
(0)
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Analyst/Coordinator

I came from the Cadillac of systems, so I am picky because I know what technology is capable of...

Nov 2021
||
(0)
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Analyst/Coordinator

We have instant access to one of WellSky's leaders, so we don't have to wait for days to hear back....

Nov 2021
||
(0)
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Manager

We like the web-based access that allows us to access the system from anywhere. We also like that...

Oct 2021
||
(0)
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Manager

WellSky Home Health had more features than other systems, and WellSky was well known, so we went...

Oct 2021
||
(0)
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Manager

We would like a way to link visit orders to plot visits. Right now, we can plot visits without...

Oct 2021
||
(0)
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VP/Other Executive

WellSky Home Health is a good system. It is comprehensive, user friendly, and easy to work with. Our...

Oct 2021
||
(0)
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VP/Other Executive

Our problem is with the solution's reporting. I really don't like its annual reports. Other software...

Oct 2021
||
(0)
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COO

Five years ago, the vendor's training was really good. Now, it is nonexistent unless we are talking...

Sep 2021
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(0)
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COO

When the acquisition happened, the vendor lost the people that knew the system. I don’t know the...

Sep 2021
||
(0)
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COO

We have worked on contract issues with WellSky and haven't found them to be very helpful. We saw a...

Sep 2021
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(0)
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COO

From a clinician standpoint, the system is a little simpler to use than some other systems. But the...

Sep 2021
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(0)
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COO

We pay for a lot of extras in the system. The only strength the vendor has is collecting money from...

Sep 2021
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(0)
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COO

Kinnser was fine. WellSky is where the problem began, and they have had a lot of opportunities to...

Sep 2021
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(0)
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COO

When we reach out to WellSky's service team, we wait forever, and then they want us to use a...

Sep 2021
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(0)
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Manager

Integration with home health and hospice is on WellSky’s road map. Information can flow from one...

Sep 2021
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(0)
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Manager

WellSky does have some carryover from day-to-day notes that help with efficiency for the end user...

Sep 2021
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(0)
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Manager

If I were making the choice again, I would also look into other EMRs that deal with our home health...

Sep 2021
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(0)
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Manager

WellSky charges for every little thing because there are always add-ons.

Sep 2021
||
(0)
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Manager

WellSky’s implementation services are where they suffer. One of the main issues is keeping up with...

Sep 2021
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(0)
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VP/Other Executive

We used to measure clinical outcomes, but we have had a lot of issues with that on the integration...

Aug 2021
||
(0)
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VP/Other Executive

We are very pleased with WellSky Home Health as our EHR. The system is very user friendly for the...

Aug 2021
||
(0)
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VP/Other Executive

The one area where we have struggled with WellSky is their customer service. Kinnser was bought by...

Aug 2021
||
(0)
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Manager

I am not a computer-savvy person, and technology is not generally my friend. That being said,...

Jul 2021
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(0)
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Manager

WellSky Home Health is nice because it is right there. If we see somebody and then discharge them,...

Jul 2021
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(0)
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Manager

When we use the templates in WellSky Home Health, we wish that the system would save all the...

Jul 2021
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(0)
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Manager

The Kmail messaging in WellSky Home Health is really nice. It is like an internal email process...

Jul 2021
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(0)
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Manager

If I knew a therapist that was asking about a product to do their charting on, I would absolutely...

Jul 2021
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(0)
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Director

We had to type out many of our forms in WellSky Home Health, so the implementation took a long time....

Jul 2021
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(0)
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Director

There are complaints that when someone is working on a document in a home, they must save often....

Jul 2021
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(0)
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Director

There is a social media site for WellSky users, and I look at that almost every other day to see...

Jul 2021
||
(0)
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Director

The end-of-the-month reporting in WellSky Home Health is a mess. It took me months to figure out the...

Jul 2021
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(0)
 Thank you  Helpful

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Director

When we have an issue and call WellSky, they say that they will add it to their list of problems....

Jul 2021
||
(0)
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Director

WellSky has a couple of new things, especially with home health changes. I checked them out. I felt...

Jul 2021
||
(0)
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Director

We are moving from WellSky because of their platform and lack of service. WellSky’s customer service...

Jun 2021
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(0)
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Director

WellSky innovates, but they don't inform us about new developments. They are just switching to a new...

Jun 2021
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(0)
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CEO/President

I wouldn’t buy the product again because WellSky has terrible customer service. No one ever calls us...

Jun 2021
||
(0)
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CEO/President

For our needs, I would consider the WellSky system to be best in class. From a value or cost...

Jun 2021
||
(0)
 Thank you  Helpful

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CEO/President

What we have learned from COVID-19 is that having the ability to remotely access patients more...

Jun 2021
||
(0)
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CEO/President

WellSky has a very seamless and easy-to-use best practice that ensures individual care plans are...

Jun 2021
||
(0)
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Director

WellSky Home Health is fairly easy to use. It is an okay product when it works.

Jun 2021
||
(0)
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Director

We are looking for a new EMR. The solution's downtime is even worse than its support. This is...

Jun 2021
||
(0)
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Director

WellSky's support is terrible. We try to call them, but we end up on hold for hours. From what I can...

Jun 2021
||
(0)
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Director

WellSky charges us for a number of things. They only avoid charging us for every little thing if we...

Jun 2021
||
(0)
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Manager

Knowing what we know now about cloud-based or online software, if we were to choose a system again,...

Jun 2021
||
(0)
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Manager

When we first got the system, the vendor came in and trained all the nurses on how to fill out the...

Jun 2021
||
(0)
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Manager

The ease of use is great. Everybody who has used other online software thinks that the WellSky...

Jun 2021
||
(0)
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Manager

I don't know whether WellSky lost people because of COVID-19 or whether people were working from...

Jun 2021
||
(0)
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Manager

I can tell that WellSky wants to be proactive, but the actual launching still needs a lot of work....

Jun 2021
||
(0)
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Manager

The vendor has definitely nickel-and-dimed us since WellSky took over. It seems like WellSky has...

May 2021
||
(0)
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Manager

One thing we have been frustrated with lately is that with all of the COVID-19 screening and CDC...

May 2021
||
(0)
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Manager

There are some weird glitches that occur every once in a while. The vendor has made it so that after...

May 2021
||
(0)
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Manager

The vendor has had a hard time between COVID-19 and some weather issues in their area. Since...

May 2021
||
(0)
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Manager

I would definitely tell others not to get the system. The situation is really sad because we loved...

May 2021
||
(0)
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Manager

WellSky's customer service is very slow. We don't always get quick responses back. Things have...

Apr 2021
||
(0)
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Manager

We have several different offices, so anytime we enter an employee's information or something into...

Apr 2021
||
(0)
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Manager

WellSky sends out notices of updates. We can read about them. We really have to jump through hoops...

Apr 2021
||
(0)
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Manager

We could use some better reports from the administrative and business side of the system. There is...

Apr 2021
||
(0)
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Manager

The system is really easy to use for our field staff. It isn't as cumbersome as our last home health...

Apr 2021
||
(0)
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Manager

We have a representative who we can call or email, and they try to help us but don't always have an...

Apr 2021
||
(0)
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Manager

WellSky keeps us informed of what is coming up with state regulations. They give plenty of training;...

Apr 2021
||
(0)
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Manager

When I have to do my annual reports every year, I always have a problem. It seems like the software...

Apr 2021
||
(0)
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VP/Other Executive

Everyone would most likely agree there is nothing about this system that keeps us compliant. The...

Apr 2021
||
(0)
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VP/Other Executive

The orders manager is atrocious. It never works. We are always promised an update, and there never...

Apr 2021
||
(0)
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VP/Other Executive

Any little thing that we buy always has a companion piece with it that we need, so we have to buy...

Apr 2021
||
(0)
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VP/Other Executive

The vendor's in-person training is pretty good. They did some training with us in person for a day...

Apr 2021
||
(0)
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VP/Other Executive

The vendor lags in terms of getting things fixed. When we call to get something worked on, the...

Apr 2021
||
(0)
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VP/Other Executive

The new technology that the vendor has come out with doesn’t necessarily meet needs; it is more like...

Apr 2021
||
(0)
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VP/Other Executive

The vendor did a good job with the PDGM. When we hit the PDGM, the new calendar was super helpful....

Apr 2021
||
(0)
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VP/Other Executive

I contact Kinnser via phone, and they are helpful; however, the wait time has been increasing over...

Apr 2021
||
(0)
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VP/Other Executive

WellSky Home Health is not the worst system we have been on, but it is also not the best. I don’t...

Apr 2021
||
(0)
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Director

My primary outcome is watching reports, and the documentation then gleans information so that we can...

Apr 2021
||
(0)
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Director

WellSky's challenges are just keeping up with changing regulations and trying to make it easier for...

Apr 2021
||
(0)
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Director

One of WellSky’s biggest challenges is their management and their leadership. We used to have people...

Apr 2021
||
(0)
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Director

We see WellSky as a partner who can meet our needs. We are hoping that they will continue to do...

Apr 2021
||
(0)
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Director

The vendor does a good job of trying to evolve with the things that we are going through and to...

Apr 2021
||
(0)
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Director

I wish that some of the vendor's new products weren't quite so expensive. We have chosen not to do...

Apr 2021
||
(0)
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Director

I would like the wound offering to be bumped up. WellSky is negotiating with a company that we are...

Apr 2021
||
(0)
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Director

The system's scheduling is a little bit clunky. It isn't easy to see everybody. There is a...

Apr 2021
||
(0)
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Director

We use the system's process to inform other staff members of things that are going on. If a staff...

Apr 2021
||
(0)
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CEO/President

We used to have a representative we could always go to. The representative had been with the vendor...

Mar 2021
||
(0)
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CEO/President

We are having billing problems that are interrupting our cash flow. Those problems are huge. I can't...

Mar 2021
||
(0)
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CEO/President

Under Kinnser, we had to pay more money if we wanted anything extra, such as a new module. Asking...

Mar 2021
||
(0)
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CEO/President

We like the system's compliance. It gives our employees the ability to document things at home...

Feb 2021
||
(0)
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CEO/President

The vendor didn't upgrade anything for us specifically. They do system-wide upgrades. There are...

Feb 2021
||
(0)
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CEO/President

WellSky should focus on the solution's ability to track documents, check in and out, and interact...

Feb 2021
||
(0)
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Manager

In the past, I would have said that WellSky avoided nickel-and-diming, but now that we have done a...

Feb 2021
||
(0)
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Manager

I would buy WellSky's system again if I were making the decision today. We made the right decision...

Feb 2021
||
(0)
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Manager

With the advent of the PDGM, WellSky has been bringing a lot of free education to us at a time when...

Feb 2021
||
(0)
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Manager

The on-site trainer when we first went with WellSky was excellent. I felt like that person prepared...

Feb 2021
||
(0)
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Manager

On the end-user side for the field staff, WellSky's system is very intuitive and easy to use. One of...

Feb 2021
||
(0)
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Manager

The only thing WellSky's system doesn't really do for us is manage authorizations for private...

Feb 2021
||
(0)
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Manager

The couple of times I have had issues, I have called and asked for upper management, and I have...

Feb 2021
||
(0)
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Manager

We have no plans to change from the system now, but we are always open to learning about what else...

Feb 2021
||
(0)
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Manager

WellSky has broken some promises. There are certain things that they told us we would get, and then...

Feb 2021
||
(0)
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Manager

I like the system's usability in the field. When clinicians are carrying information forward from...

Feb 2021
||
(0)
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Manager

When we have specific needs, we don't have easy access to a tangible person from WellSky's customer...

Feb 2021
||
(0)
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Nurse

Whether WellSky is part of our long-term plans is not written in stone. We aren't the happiest that...

Feb 2021
||
(0)
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Nurse

We have had a very poor experience with the financials, A/R reporting, and billing capabilities....

Feb 2021
||
(0)
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Nurse

The WellSky system is very user friendly for the field staff. It takes users right to the point of...

Feb 2021
||
(0)
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COO

The offline version could be better. The offline version exists so that we can still access notes...

Feb 2021
||
(0)
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COO

Things are going very well. The only concern we have is with a report, and that issue is being...

Feb 2021
||
(0)
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Director

I would purchase the system again. It has its quirks and things that we don’t like about it, but it...

Feb 2021
||
(0)
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Director

The vendor keeps their promises. We have very little interaction with anyone from the vendor...

Feb 2021
||
(0)
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Director

The vendor is very proactive. Early on, they went through a change in ownership, and things have...

Feb 2021
||
(0)
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Director

We had to build some things into the system, like our COVID-19 screening, in order to meet...

Feb 2021
||
(0)
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Director

The vendor's ability to deliver new technology seems to be fine. We don’t have any problems with...

Feb 2021
||
(0)
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Director

We have not had training from the vendor since the get-go. Any of the online training has been fine;...

Feb 2021
||
(0)
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Director

The system does not integrate, and my understanding is that it will not. It would be great if we...

Feb 2021
||
(0)
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CEO/President

The vendor tends to piecemeal the system. They want us to buy additional products to meet some of...

Feb 2021
||
(0)
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CEO/President

The upgrades to the system with Medicare have been great, but for the original implementation, we...

Feb 2021
||
(0)
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CEO/President

The vendor will come out with things, but those things are only about 75% completed. The vendor has...

Feb 2021
||
(0)
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CEO/President

I would tell others looking at the product that the system does make our clinicians very productive,...

Feb 2021
||
(0)
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Director

Our biggest difficulty with WellSky was getting our representative to communicate with us....

Jan 2021
||
(0)
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Director

I lose my WellSky contacts often, including our account representatives. It seems like the vendor...

Jan 2021
||
(0)
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Director

The ease of use of the system, especially for clinicians, is good. We definitely get our money's...

Jan 2021
||
(0)
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Director

WellSky has a lot of add-ons that cost extra. If we ask WellSky about something, they tell us it is...

Jan 2021
||
(0)
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Director

We are content with the EHR. The way it works is fairly consistent, and it is very easy to use. Many...

Jan 2021
||
(0)
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Director

The last training we got from WellSky was totally ineffective. The person who was doing the training...

Jan 2021
||
(0)
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CEO/President

WellSky Home Health is very easy for our nurses and clinicians to use. The solution is very...

Jan 2021
||
(0)
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CEO/President

WellSky listens and acts when we bring things to their attention. The issue is that we always have...

Jan 2021
||
(0)
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CEO/President

The system is not very easy to use from the administrative, billing, collecting, financing, or...

Jan 2021
||
(0)
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Director

We have been a little disappointed with the vendor's technical support. We came from a system that...

Jan 2021
||
(0)
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Director

The offline solution does not function as we were told it would. We are pretty rural here. The...

Jan 2021
||
(0)
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Director

Since the vendor has been taken over by WellSky, nickel-and-diming has occurred. The vendor is more...

Jan 2021
||
(0)
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 or  to see details.

Manager

The vendor's online support is very helpful when we call in for a training. The vendor's videos are...

Jan 2021
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(0)
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Manager

The support seemed different when the vendor was Kinnser compared to now when the vendor is WellSky....

Jan 2021
||
(0)
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Director

We are very happy with WellSky's software. It is user friendly. Our field staff generally loves Kinnser....

Dec 2020
||
(0)
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CIO

With all of the regulatory changes and updates, WellSky stays apprised. I would give WellSky the...

Dec 2020
||
(0)
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CIO

When it comes to ongoing support, I would give WellSky a higher rating on the WellSky Hospice side....

Dec 2020
||
(0)
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CIO

There is some room for improvement in what we utilize and how we utilize it in terms of some of the...

Dec 2020
||
(0)
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CIO

With WellSky Home Health, we have the capability of building our dictionaries and things, and we...

Dec 2020
||
(0)
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 or  to see details.

CIO

The fact that we have regular calls with WellSky, is a big undertaking for them from a support...

Dec 2020
||
(0)
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Director

WellSky is not a part of our long-term plans. We started looking at other vendors, but then COVID-19...

Dec 2020
||
(0)
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 or  to see details.

Director

WellSky Home Health is not the cheapest software, and WellSky is not nickel-and-diming us. However,...

Dec 2020
||
(0)
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 or  to see details.

Director

When WellSky makes updates, they have a lot of glitches that WellSky cannot solve. For example, we...

Dec 2020
||
(0)
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 or  to see details.

Director

When we first signed up, we had an assigned account manager. WellSky replaced that person with...

Dec 2020
||
(0)
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Director

Since WellSky’s quality, response time, and accuracy have gradually decreased in the last year and a...

Dec 2020
||
(0)
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