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WellSky Home Health (EHR)
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Home Health EHR 2021: A Look at the Experience of Midsize to Large Home Health Agencies
Home Health EHR 2021:
A Look at the Experience of Midsize to Large Home Health Agencies
February 2021
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Home Health 2019: Decision Insights Report
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User Commentary

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CEO/President

The orders manager has some issues of work that need to be done. A couple of areas leave room for...

Nov 2021
||
(0)
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CEO/President

In terms of integration, I wish we could more easily push patients over with all the details we...

Nov 2021
||
(0)
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CEO/President

If we can integrate something with our system, there aren't announcements that the integration is...

Nov 2021
||
(0)
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CEO/President

We have been committed to this product even when we have wondered whether we should look at...

Nov 2021
||
(0)
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CEO/President

On the clinical side, people consistently tell our case manager that the system is much easier to...

Nov 2021
||
(0)
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CEO/President

A vendor partner provides some workflow functionality for WellSky's system. When the functionality...

Nov 2021
||
(0)
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Manager

There are glitches that occur after the vendor does upgrades. The system will constantly throw us...

Nov 2021
||
(0)
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Manager

We didn't have any training whatsoever. The only training we get is if we don't know how to do...

Nov 2021
||
(0)
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Manager

Whenever I have someone come into the office for orientation, they see that the nature of the...

Nov 2021
||
(0)
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Director

WellSky is doing a good job. Of course, there is always room for improvement. The ease of use varies...

Nov 2021
||
(0)
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Manager

Before the system was owned by WellSky, the vendor had one of the best customer service departments...

Nov 2021
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(0)
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Manager

I have had problems with the vendor's accounting department, marketing department, and sales...

Nov 2021
||
(0)
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Analyst/Coordinator

I came from the Cadillac of systems, so I am picky because I know what technology is capable of...

Nov 2021
||
(0)
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Analyst/Coordinator

We have instant access to one of WellSky's leaders, so we don't have to wait for days to hear back....

Nov 2021
||
(0)
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Manager

We like the web-based access that allows us to access the system from anywhere. We also like that...

Oct 2021
||
(0)
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Manager

WellSky Home Health had more features than other systems, and WellSky was well known, so we went...

Oct 2021
||
(0)
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Manager

We would like a way to link visit orders to plot visits. Right now, we can plot visits without...

Oct 2021
||
(0)
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VP/Other Executive

WellSky Home Health is a good system. It is comprehensive, user friendly, and easy to work with. Our...

Oct 2021
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(0)
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VP/Other Executive

Our problem is with the solution's reporting. I really don't like its annual reports. Other software...

Oct 2021
||
(0)
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COO

Five years ago, the vendor's training was really good. Now, it is nonexistent unless we are talking...

Sep 2021
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(0)
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COO

When the acquisition happened, the vendor lost the people that knew the system. I don’t know the...

Sep 2021
||
(0)
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COO

We have worked on contract issues with WellSky and haven't found them to be very helpful. We saw a...

Sep 2021
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(0)
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COO

From a clinician standpoint, the system is a little simpler to use than some other systems. But the...

Sep 2021
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(0)
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COO

We pay for a lot of extras in the system. The only strength the vendor has is collecting money from...

Sep 2021
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(0)
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COO

Kinnser was fine. WellSky is where the problem began, and they have had a lot of opportunities to...

Sep 2021
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(0)
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COO

When we reach out to WellSky's service team, we wait forever, and then they want us to use a...

Sep 2021
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(0)
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Manager

Integration with home health and hospice is on WellSky’s road map. Information can flow from one...

Sep 2021
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(0)
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Manager

WellSky does have some carryover from day-to-day notes that help with efficiency for the end user...

Sep 2021
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(0)
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Manager

If I were making the choice again, I would also look into other EMRs that deal with our home health...

Sep 2021
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(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky charges for every little thing because there are always add-ons.

Sep 2021
||
(0)
 Thank you  Helpful

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Manager

WellSky’s implementation services are where they suffer. One of the main issues is keeping up with...

Sep 2021
||
(0)
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VP/Other Executive

We used to measure clinical outcomes, but we have had a lot of issues with that on the integration...

Aug 2021
||
(0)
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VP/Other Executive

We are very pleased with WellSky Home Health as our EHR. The system is very user friendly for the...

Aug 2021
||
(0)
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VP/Other Executive

The one area where we have struggled with WellSky is their customer service. Kinnser was bought by...

Aug 2021
||
(0)
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Manager

I am not a computer-savvy person, and technology is not generally my friend. That being said,...

Jul 2021
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(0)
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Manager

WellSky Home Health is nice because it is right there. If we see somebody and then discharge them,...

Jul 2021
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(0)
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Manager

When we use the templates in WellSky Home Health, we wish that the system would save all the...

Jul 2021
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(0)
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Manager

The Kmail messaging in WellSky Home Health is really nice. It is like an internal email process...

Jul 2021
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(0)
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Manager

If I knew a therapist that was asking about a product to do their charting on, I would absolutely...

Jul 2021
||
(0)
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Director

We had to type out many of our forms in WellSky Home Health, so the implementation took a long time....

Jul 2021
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(0)
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Director

There are complaints that when someone is working on a document in a home, they must save often....

Jul 2021
||
(0)
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Director

There is a social media site for WellSky users, and I look at that almost every other day to see...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The end-of-the-month reporting in WellSky Home Health is a mess. It took me months to figure out the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have an issue and call WellSky, they say that they will add it to their list of problems....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky has a couple of new things, especially with home health changes. I checked them out. I felt...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

We are moving from WellSky because of their platform and lack of service. WellSky’s customer service...

Jun 2021
||
(0)
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Director

WellSky innovates, but they don't inform us about new developments. They are just switching to a new...

Jun 2021
||
(0)
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CEO/President

I wouldn’t buy the product again because WellSky has terrible customer service. No one ever calls us...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

For our needs, I would consider the WellSky system to be best in class. From a value or cost...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

What we have learned from COVID-19 is that having the ability to remotely access patients more...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky has a very seamless and easy-to-use best practice that ensures individual care plans are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky Home Health is fairly easy to use. It is an okay product when it works.

Jun 2021
||
(0)
 Thank you  Helpful

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Director

We are looking for a new EMR. The solution's downtime is even worse than its support. This is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky's support is terrible. We try to call them, but we end up on hold for hours. From what I can...

Jun 2021
||
(0)
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Director

WellSky charges us for a number of things. They only avoid charging us for every little thing if we...

Jun 2021
||
(0)
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 or  to see details.

Manager

Knowing what we know now about cloud-based or online software, if we were to choose a system again,...

Jun 2021
||
(0)
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 or  to see details.

Manager

When we first got the system, the vendor came in and trained all the nurses on how to fill out the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use is great. Everybody who has used other online software thinks that the WellSky...

Jun 2021
||
(0)
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 or  to see details.

Manager

I don't know whether WellSky lost people because of COVID-19 or whether people were working from...

Jun 2021
||
(0)
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 or  to see details.

Manager

I can tell that WellSky wants to be proactive, but the actual launching still needs a lot of work....

Jun 2021
||
(0)
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 or  to see details.

Manager

The vendor has definitely nickel-and-dimed us since WellSky took over. It seems like WellSky has...

May 2021
||
(0)
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 or  to see details.

Manager

One thing we have been frustrated with lately is that with all of the COVID-19 screening and CDC...

May 2021
||
(0)
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Manager

There are some weird glitches that occur every once in a while. The vendor has made it so that after...

May 2021
||
(0)
 Thank you  Helpful

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Manager

The vendor has had a hard time between COVID-19 and some weather issues in their area. Since...

May 2021
||
(0)
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Manager

I would definitely tell others not to get the system. The situation is really sad because we loved...

May 2021
||
(0)
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Manager

WellSky's customer service is very slow. We don't always get quick responses back. Things have...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

We have several different offices, so anytime we enter an employee's information or something into...

Apr 2021
||
(0)
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Manager

WellSky sends out notices of updates. We can read about them. We really have to jump through hoops...

Apr 2021
||
(0)
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Manager

We could use some better reports from the administrative and business side of the system. There is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is really easy to use for our field staff. It isn't as cumbersome as our last home health...

Apr 2021
||
(0)
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Manager

We have a representative who we can call or email, and they try to help us but don't always have an...

Apr 2021
||
(0)
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Manager

WellSky keeps us informed of what is coming up with state regulations. They give plenty of training;...

Apr 2021
||
(0)
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Manager

When I have to do my annual reports every year, I always have a problem. It seems like the software...

Apr 2021
||
(0)
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VP/Other Executive

Everyone would most likely agree there is nothing about this system that keeps us compliant. The...

Apr 2021
||
(0)
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VP/Other Executive

The orders manager is atrocious. It never works. We are always promised an update, and there never...

Apr 2021
||
(0)
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VP/Other Executive

Any little thing that we buy always has a companion piece with it that we need, so we have to buy...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

The vendor's in-person training is pretty good. They did some training with us in person for a day...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

The vendor lags in terms of getting things fixed. When we call to get something worked on, the...

Apr 2021
||
(0)
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VP/Other Executive

The new technology that the vendor has come out with doesn’t necessarily meet needs; it is more like...

Apr 2021
||
(0)
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VP/Other Executive

The vendor did a good job with the PDGM. When we hit the PDGM, the new calendar was super helpful....

Apr 2021
||
(0)
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VP/Other Executive

I contact Kinnser via phone, and they are helpful; however, the wait time has been increasing over...

Apr 2021
||
(0)
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VP/Other Executive

WellSky Home Health is not the worst system we have been on, but it is also not the best. I don’t...

Apr 2021
||
(0)
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 or  to see details.

Director

My primary outcome is watching reports, and the documentation then gleans information so that we can...

Apr 2021
||
(0)
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 or  to see details.

Director

WellSky's challenges are just keeping up with changing regulations and trying to make it easier for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of WellSky’s biggest challenges is their management and their leadership. We used to have people...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

We see WellSky as a partner who can meet our needs. We are hoping that they will continue to do...

Apr 2021
||
(0)
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Director

The vendor does a good job of trying to evolve with the things that we are going through and to...

Apr 2021
||
(0)
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Director

I wish that some of the vendor's new products weren't quite so expensive. We have chosen not to do...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

I would like the wound offering to be bumped up. WellSky is negotiating with a company that we are...

Apr 2021
||
(0)
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Director

The system's scheduling is a little bit clunky. It isn't easy to see everybody. There is a...

Apr 2021
||
(0)
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Director

We use the system's process to inform other staff members of things that are going on. If a staff...

Apr 2021
||
(0)
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CEO/President

We used to have a representative we could always go to. The representative had been with the vendor...

Mar 2021
||
(0)
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CEO/President

We are having billing problems that are interrupting our cash flow. Those problems are huge. I can't...

Mar 2021
||
(0)
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CEO/President

Under Kinnser, we had to pay more money if we wanted anything extra, such as a new module. Asking...

Mar 2021
||
(0)
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CEO/President

We like the system's compliance. It gives our employees the ability to document things at home...

Feb 2021
||
(0)
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CEO/President

The vendor didn't upgrade anything for us specifically. They do system-wide upgrades. There are...

Feb 2021
||
(0)
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CEO/President

WellSky should focus on the solution's ability to track documents, check in and out, and interact...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

In the past, I would have said that WellSky avoided nickel-and-diming, but now that we have done a...

Feb 2021
||
(0)
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 or  to see details.

Manager

I would buy WellSky's system again if I were making the decision today. We made the right decision...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the advent of the PDGM, WellSky has been bringing a lot of free education to us at a time when...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

The on-site trainer when we first went with WellSky was excellent. I felt like that person prepared...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On the end-user side for the field staff, WellSky's system is very intuitive and easy to use. One of...

Feb 2021
||
(0)
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Manager

The only thing WellSky's system doesn't really do for us is manage authorizations for private...

Feb 2021
||
(0)
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 or  to see details.

Manager

The couple of times I have had issues, I have called and asked for upper management, and I have...

Feb 2021
||
(0)
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 or  to see details.

Manager

We have no plans to change from the system now, but we are always open to learning about what else...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky has broken some promises. There are certain things that they told us we would get, and then...

Feb 2021
||
(0)
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 or  to see details.

Manager

I like the system's usability in the field. When clinicians are carrying information forward from...

Feb 2021
||
(0)
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 or  to see details.

Manager

When we have specific needs, we don't have easy access to a tangible person from WellSky's customer...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Whether WellSky is part of our long-term plans is not written in stone. We aren't the happiest that...

Feb 2021
||
(0)
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 or  to see details.

Nurse

We have had a very poor experience with the financials, A/R reporting, and billing capabilities....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The WellSky system is very user friendly for the field staff. It takes users right to the point of...

Feb 2021
||
(0)
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COO

The offline version could be better. The offline version exists so that we can still access notes...

Feb 2021
||
(0)
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COO

Things are going very well. The only concern we have is with a report, and that issue is being...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would purchase the system again. It has its quirks and things that we don’t like about it, but it...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor keeps their promises. We have very little interaction with anyone from the vendor...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is very proactive. Early on, they went through a change in ownership, and things have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had to build some things into the system, like our COVID-19 screening, in order to meet...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's ability to deliver new technology seems to be fine. We don’t have any problems with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have not had training from the vendor since the get-go. Any of the online training has been fine;...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system does not integrate, and my understanding is that it will not. It would be great if we...

Feb 2021
||
(0)
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CEO/President

The vendor tends to piecemeal the system. They want us to buy additional products to meet some of...

Feb 2021
||
(0)
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 or  to see details.

CEO/President

The upgrades to the system with Medicare have been great, but for the original implementation, we...

Feb 2021
||
(0)
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CEO/President

The vendor will come out with things, but those things are only about 75% completed. The vendor has...

Feb 2021
||
(0)
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 or  to see details.

CEO/President

I would tell others looking at the product that the system does make our clinicians very productive,...

Feb 2021
||
(0)
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 or  to see details.

Director

Our biggest difficulty with WellSky was getting our representative to communicate with us....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I lose my WellSky contacts often, including our account representatives. It seems like the vendor...

Jan 2021
||
(0)
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 or  to see details.

Director

The ease of use of the system, especially for clinicians, is good. We definitely get our money's...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky has a lot of add-ons that cost extra. If we ask WellSky about something, they tell us it is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are content with the EHR. The way it works is fairly consistent, and it is very easy to use. Many...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The last training we got from WellSky was totally ineffective. The person who was doing the training...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky Home Health is very easy for our nurses and clinicians to use. The solution is very...

Jan 2021
||
(0)
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 or  to see details.

CEO/President

WellSky listens and acts when we bring things to their attention. The issue is that we always have...

Jan 2021
||
(0)
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 or  to see details.

CEO/President

The system is not very easy to use from the administrative, billing, collecting, financing, or...

Jan 2021
||
(0)
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 or  to see details.

Director

We have been a little disappointed with the vendor's technical support. We came from a system that...

Jan 2021
||
(0)
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 or  to see details.

Director

The offline solution does not function as we were told it would. We are pretty rural here. The...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

Since the vendor has been taken over by WellSky, nickel-and-diming has occurred. The vendor is more...

Jan 2021
||
(0)
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 or  to see details.

Manager

The vendor's online support is very helpful when we call in for a training. The vendor's videos are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support seemed different when the vendor was Kinnser compared to now when the vendor is WellSky....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very happy with WellSky's software. It is user friendly. Our field staff generally loves Kinnser....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

With all of the regulatory changes and updates, WellSky stays apprised. I would give WellSky the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When it comes to ongoing support, I would give WellSky a higher rating on the WellSky Hospice side....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

There is some room for improvement in what we utilize and how we utilize it in terms of some of the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

With WellSky Home Health, we have the capability of building our dictionaries and things, and we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The fact that we have regular calls with WellSky, is a big undertaking for them from a support...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky is not a part of our long-term plans. We started looking at other vendors, but then COVID-19...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky Home Health is not the cheapest software, and WellSky is not nickel-and-diming us. However,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When WellSky makes updates, they have a lot of glitches that WellSky cannot solve. For example, we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we first signed up, we had an assigned account manager. WellSky replaced that person with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Since WellSky’s quality, response time, and accuracy have gradually decreased in the last year and a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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