WellSky Home Health (EHR)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Service and Support
In the last year, it has been difficult to get responses from the vendor because of WellSky’s...
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Functionality and Upgrades
We have been happy with WellSky Home Health over the years, and the system's ease of use is great....
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Functionality and Upgrades
I would like to see WellSky improve the reporting metrics and calculations in the system's new AI...
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ROI / Cost (care and feeding)
WellSky does not avoid charging us for every little thing. Everything we get is part of new packages....
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ROI / Cost (care and feeding)
WellSky is prone to charge for any little additions that we want to the program. We seem to be...
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Implementation and Training
Our last upgrade with WellSky was not very good. The vendor gave us an overview, but the system...
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Interfacing and Integration
WellSky's system supports our integration in some ways but not others. I used to be able to send...
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Functionality and Upgrades
The reporting aspects for home health and hospice do not meet our needs. We cannot go from the home...
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Technology
WellSky's system is very user friendly for field staff because it is a basic program, so I recommend...
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Service and Support
I was helping one of our staff members learn how to do something, and the servers were so slow by...
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Relationship
WellSky tries to be proactive in some areas, like CMS regulations. The vendor is good about giving...
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Service and Support
WellSky's support team is very slow. Even when we call in, we sometimes have to sit on hold for at...
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Functionality and Upgrades
WellSky needs to work on the system's reporting aspect. We should be able to pull more reports and...
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Service and Support
Some time ago, we had an issue with our invoice from WellSky. We tried and tried to get somebody on...
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Functionality and Upgrades
We like the clinical side of the product, the care plan, the interactiveness of the care plan, and...
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Implementation and Training
I can't really think of when the vendor is proactive with service. They are proactive with education...
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Functionality and Upgrades
WellSky Home Health is user friendly. It is easy for the nurses to do their charting in the system.
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Functionality and Upgrades
WellSky’s billing and financial reports are not very good. I don't anticipate our experience getting...
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Service and Support
My main complaint about WellSky is that the account managers don't ever return phone calls unless...
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ROI / Cost (care and feeding)
WellSky Home Health is pricey, and the vendor charges for everything. I would definitely look at...
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Implementation and Training
There has been very little official training from WellSky since the initial training we had years...
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Functionality and Upgrades
I love WellSky's system. I have not had any problems with it. The system does everything I need it...
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ROI / Cost (care and feeding)
We have had basic issues with running our financials. The vendor sometimes makes changes that make...
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Interfacing and Integration
We have had integration problems that have been caused by WellSky. We no longer trust WellSky to be...
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Relationship
We aren't sure whether WellSky's system is part of our long-term plans. To improve our satisfaction,...
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Functionality and Upgrades
One of the biggest negative aspects is that the system's internal messaging service for clinicians...
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Functionality and Upgrades
Our senior management people think we maybe should have gone with something else, but in the end,...
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Implementation and Training
We set up a lot of things incorrectly in the beginning, and that is causing us issues now,...
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Interfacing and Integration
PointClickCare integrates well with most of the systems that we are trying to use.
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Functionality and Upgrades
We can't get back office items out of PointClickCare, such as revenue things and our staff payroll...
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Service and Support
There is usually a delay in support, and I always have to go through email. WellSky hasn't always...
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Relationship
It is very rare that we reach out to the executives, but they do respond when we do reach out.
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ROI / Cost (care and feeding)
When it comes to charging for every little thing, WellSky makes sure that they get their money.
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Functionality and Upgrades
I think that our clinicians like WellSky's system. It is easy for our nurses and therapists to use....
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Service and Support
WellSky's customer support is terrible. Their people aren't responsive at all, and we can't find...
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ROI / Cost (care and feeding)
The vendor offers package deals and discounts for long-standing customers. The prices are fair.
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Technology
The system is very user friendly. We can use Wellsky Home Health from all kinds of devices like cell...
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Service and Support
WellSky does keep promises, but WellSky is not very efficient and prompt. It takes forever to make a...
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ROI / Cost (care and feeding)
The vendor avoids charging for every little thing, but we have to pay extra for added features. I...
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Interfacing and Integration
We get charged for integrations, so there is room for improvement. But what I like about WellSky is...
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Functionality and Upgrades
WellSky's software is great for the field staff, but it is horrible for the administrative level....
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Functionality and Upgrades
I find the solution to be easy to use. I like it. When our technicians are properly trained, they...
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Functionality and Upgrades
It is easy for our staff to use WellSky's software. That was why we went with the product. It is...
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Relationship
There is nobody at WellSky we can get help from at the administrative level. I don't have a whole...
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Functionality and Upgrades
The product functionality needs a lot of improvement. We see that the vendor is really trying, and...
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Relationship
The vendor has a vision, and that is a good start even if they haven’t delivered on their vision. We...
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Service and Support
It takes a long time for us to reach the tech support team. Sometimes we end up leaving a phone...
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Other Observations & Comments
Once we get ahold of WellSky’s customer service people, they are very helpful, but that is the only...
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Functionality and Upgrades
I would buy this product again if there were nothing better out there. I would likely recommend the...
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ROI / Cost (care and feeding)
There are certain months when our census is low, and there are certain months when our census is...
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Service and Support
Most of the time, there are some glitches after an upgrade or update. WellSky isn't proactive about...
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Functionality and Upgrades
The product is part of our long-term plans. I don’t think we are going to change anything because we...
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Service and Support
We like how the vendor has support and services available most of the time. The vendor gives us...
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Functionality and Upgrades
The system is pretty easy to navigate. I like that all the different disciplines can use the system...
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Functionality and Upgrades
When we are in the notes portion of the system, I wish that the system saved every so often because...
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Service and Support
WellSky Home Health is web based and works well for the clinicians. Everything is done through the...
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Interfacing and Integration
WellSky Home Health does not support our integration goals because the product does not integrate...
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Service and Support
One complaint I have with WellSky is that when we call, we have to wait on the phone for a very long...
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Functionality and Upgrades
When we have problems, they really do mess us up. For instance, one day a nurse was in a patient’s...
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Service and Support
We love WellSky. They are very effective at solving our problems. They are perfect at staying on top...
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Functionality and Upgrades
The product is cumbersome when we have to go from one screen to the next. I would have thought that...
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Implementation and Training
The onboarding that WellSky provides could be bolstered, and the ongoing training could be a little...
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Functionality and Upgrades
We were required to add a separate system for wound-care management because WellSky’s wound portion...
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Functionality and Upgrades
WellSky does uptakes, and they add new things to the product, but some of the things that they add...
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Service and Support
When we get somebody from WellSky’s support, they are usually pretty good at getting things...
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Implementation and Training
WellSky has software add-ons and an insights feature, but that feature sounds like it comes with a...
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Service and Support
In terms of proactivity, all we get from WellSky is a little pop-up window that tells us what is...
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Service and Support
We have a strategic representative who we meet with regularly. They help us traverse our needs. That...
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Relationship
Before the vendor was acquired, we had more frequent outages. There was also a noticeable slowness...
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Functionality and Upgrades
From a technology perspective, we are very satisfied with what the system can offer.
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Future Outlook
When we need to integrate something with WellSky Home Health, we have to request permission and have...
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Functionality and Upgrades
WellSky Home Health has canned reports that are adequate. They can identify census, notes, and...
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ROI / Cost (care and feeding)
WellSky nickel-and-dimes us. We pay for a base package, but we also have to pay for add-ons. The...
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Functionality and Upgrades
The system's ease of use has gotten worse.
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Service and Support
We have had issues with our EHR's workflow, and those issues have added additional burdens on our...
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ROI / Cost (care and feeding)
One of the biggest benefits of WellSky Home Health is that it gives us a good ROI. That is a big...
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ROI / Cost (care and feeding)
WellSky nickel-and-dimed us on something that they should not have charged for, and I am not happy...
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ROI / Cost (care and feeding)
WellSky probably has the best system in the industry based on what I have seen. I have looked at...
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Functionality and Upgrades
The biggest recommendation I have for WellSky is to develop a mobile-friendly platform for...
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Implementation and Training
WellSky provides good training, but we don't use it much.
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Functionality and Upgrades
One of the upcoming requirements is the ability to do electronic visit verification. WellSky has a...
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Functionality and Upgrades
For some reason, the drop-down menus from the OASIS tool have disappeared in WellSky's system, so I...
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Technology
We are actively looking for a new home health EHR. I am not impressed with WellSky. They have an...
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Service and Support
When I call the support team from WellSky, I am on hold for several hours before anyone picks up. It...
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Functionality and Upgrades
There are times that we pull a patient up in WellSky's system, and all the dates of any service or...
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Interfacing and Integration
When we need to transfer care from the SOC to discharge the OASIS tool, nothing flows in WellSky's...
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Functionality and Upgrades
COVID-19 has been around for three years, and WellSky still doesn’t have the COVID-19 vaccine...
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Functionality and Upgrades
WellSky does provide a platform for documentation and what is going on with patients out in the...
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Service and Support
When we were looking at solutions, we felt that Kinnser Software was one of the top software vendors...
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Functionality and Upgrades
WellSky doesn't keep their promises. We are supposed to be able to chart things without a live Wi-Fi...
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ROI / Cost (care and feeding)
The fee that the vendor charges us has stayed the same. They haven't added any unexpected additional...
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Relationship
With our previous EMR vendor, we had core people who we could reach out to. They would get back to...
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Service and Support
WellSky shouldn't forget about their core product because that is where 80% of our work is done. The...
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Future Outlook
The system's instability has prompted us to look for another home health EHR system. We have a lot...
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Service and Support
Support from WellSky is nonexistent. I can’t wait on the phone for hours upon hours for them to...
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Functionality and Upgrades
The system works pretty well for everybody. We are able to scan things into the system and have a...
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Service and Support
The vendor organization could improve their service and turnaround time on tickets. A lot of times,...
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Relationship
We had Kinnser's software when all of a sudden, we heard that they were no longer Kinnser; they are...
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Service and Support
The only thing that could be better is WellSky’s tech support. I wish the support team would call us...
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Functionality and Upgrades
The vendor keeps promises because when they say that we should leave a message and they will call us...
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ROI / Cost (care and feeding)
I think the vendor should be able to give an enhancement to their product and offer that to their...
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Implementation and Training
WellSky's system is easier to learn than other EHRS that are more complicated. The vendor provides a...
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Functionality and Upgrades
WellSky's software is very good. It is very simple and easy to use. The product is serving its...
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Technology
Every now and then, there are glitches. The daily users of the EHR get frustrated and complain that...
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ROI / Cost (care and feeding)
WellSky's software is pretty inexpensive. The good thing about the pricing is the bill is based on...
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Service and Support
WellSky has not met the timeline that they promised us. They have not met the Medicare Secondary...
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Functionality and Upgrades
On the billing side, the product does not do Medicare Secondary Payer things, and that is a...
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Functionality and Upgrades
There are holes in WellSky Home Health’s programming. For example, it doesn’t know the difference...
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Interfacing and Integration
We are very dissatisfied with our EMR at the moment. WellSky Home Health does okay when it works,...
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Relationship
I wish WellSky asked for consumer input before they set something up. They have a beautiful fall...
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Functionality and Upgrades
WellSky is working very closely with us now, but HISPs cause huge issues. If we submit the same HISP...
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Technology
WellSky has been open about the discharge errors. I spoke to one of the techs, and the vendor has...
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Functionality and Upgrades
There are ongoing issues with the order manager. The orders get lost in the process of signing and...
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Functionality and Upgrades
WellSky tries to work on whatever problems we identify. The major strength of their EHR is the easy...
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Relationship
In the OASIS assessment, I would like WellSky to add more interventions under certain sections, like...
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Functionality and Upgrades
We have had multiple problems with WellSky Home Health. We have experienced a lot of downtime and...
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Functionality and Upgrades
WellSky Home Health has a great scheduler. It allows us to schedule our patients with ease, and it...
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Functionality and Upgrades
Our people feel that WellSky Home Health's documentation processes work well. They have commented on...
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ROI / Cost (care and feeding)
One of our biggest successes with WellSky Home Health has been that it has given us the ability to...
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Service and Support
We do not like WellSky’s response times. We have long hold times. Once the customer service person...
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Functionality and Upgrades
WellSky does not allow any customizations.
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Functionality and Upgrades
WellSky Home Health is web based. It is user friendly for clinical staff. Because it is web based,...
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ROI / Cost (care and feeding)
The vendor keeps adding things that they want to charge us for. WellSky gave us a few free months of...
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Implementation and Training
We haven't had a lot of training, and the training hasn't been very good with the vendor's new...
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Interfacing and Integration
A huge problem with the software is that it doesn’t integrate.
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Service and Support
Sometimes, the vendor's support teams don't know the answers. The vendor isn't familiar with the...
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Relationship
I feel pretty empowered to reach out to vendor executives. Maybe if I made a stink more often, they...
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Technology
We work with another vendor that has made all the consent papers electronic to simplify things. I...
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Service and Support
WellSky is revamping their service department. They have a new VP of services, and they are looking...
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Functionality and Upgrades
The KPI reporting and financials functionalities aren't what we need them to be. The system requires...
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Functionality and Upgrades
WellSky's clinical piece helps in utilization, and their risk analysis aligns well with our approach...
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ROI / Cost (care and feeding)
WellSky tries to charge us for every little thing. I would not rate WellSky Home Health as a top...
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Functionality and Upgrades
When I readmit a patient, the system defaults back to the previous doctor. Sometimes that happens...
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Functionality and Upgrades
I would buy the product again. It is one of the better EHRs. Everybody here loves it.
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Service and Support
Sometimes I don't have half an hour to sit on the phone with the support people. I need an answer...
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Relationship
In general, WellSky can solve my problems. They usually try their best. WellSky is very good at...
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Functionality and Upgrades
Sometimes the product is really slow. Sometimes I get errors and I have to keep going backward to go...
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Functionality and Upgrades
One thing I really like about WellSky's system is that I can do data scrubbing to see errors. That...
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Functionality and Upgrades
The orders manager has some issues of work that need to be done. A couple of areas leave room for...
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Interfacing and Integration
In terms of integration, I wish we could more easily push patients over with all the details we...
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Interfacing and Integration
If we can integrate something with our system, there aren't announcements that the integration is...
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Future Outlook
We have been committed to this product even when we have wondered whether we should look at...
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Functionality and Upgrades
On the clinical side, people consistently tell our case manager that the system is much easier to...
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ROI / Cost (care and feeding)
A vendor partner provides some workflow functionality for WellSky's system. When the functionality...
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ROI / Cost (care and feeding)
There are glitches that occur after the vendor does upgrades. The system will constantly throw us...
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Implementation and Training
We didn't have any training whatsoever. The only training we get is if we don't know how to do...
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Functionality and Upgrades
Whenever I have someone come into the office for orientation, they see that the nature of the...
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Functionality and Upgrades
WellSky is doing a good job. Of course, there is always room for improvement. The ease of use varies...
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Relationship
Before the system was owned by WellSky, the vendor had one of the best customer service departments...
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Relationship
I have had problems with the vendor's accounting department, marketing department, and sales...
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Functionality and Upgrades
I came from the Cadillac of systems, so I am picky because I know what technology is capable of...
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Relationship
We have instant access to one of WellSky's leaders, so we don't have to wait for days to hear back....
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Functionality and Upgrades
We like the web-based access that allows us to access the system from anywhere. We also like that...
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Win/Loss - Why they were selected (by current clients)
WellSky Home Health had more features than other systems, and WellSky was well known, so we went...
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Functionality and Upgrades
We would like a way to link visit orders to plot visits. Right now, we can plot visits without...
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Functionality and Upgrades
WellSky Home Health is a good system. It is comprehensive, user friendly, and easy to work with. Our...
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Functionality and Upgrades
Our problem is with the solution's reporting. I really don't like its annual reports. Other software...
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Implementation and Training
Five years ago, the vendor's training was really good. Now, it is nonexistent unless we are talking...
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Functionality and Upgrades
When the acquisition happened, the vendor lost the people that knew the system. I don’t know the...
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Future Outlook
We have worked on contract issues with WellSky and haven't found them to be very helpful. We saw a...
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Technology
From a clinician standpoint, the system is a little simpler to use than some other systems. But the...
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ROI / Cost (care and feeding)
We pay for a lot of extras in the system. The only strength the vendor has is collecting money from...
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Relationship
Kinnser was fine. WellSky is where the problem began, and they have had a lot of opportunities to...
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Service and Support
When we reach out to WellSky's service team, we wait forever, and then they want us to use a...
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Interfacing and Integration
Integration with home health and hospice is on WellSky’s road map. Information can flow from one...
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Functionality and Upgrades
WellSky does have some carryover from day-to-day notes that help with efficiency for the end user...
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Other Observations & Comments
If I were making the choice again, I would also look into other EMRs that deal with our home health...
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ROI / Cost (care and feeding)
WellSky charges for every little thing because there are always add-ons.
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Implementation and Training
WellSky’s implementation services are where they suffer. One of the main issues is keeping up with...
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Functionality and Upgrades
We used to measure clinical outcomes, but we have had a lot of issues with that on the integration...
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Functionality and Upgrades
We are very pleased with WellSky Home Health as our EHR. The system is very user friendly for the...
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Service and Support
The one area where we have struggled with WellSky is their customer service. Kinnser was bought by...
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