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2021 Best In Klas

Practice Management

11-75 Physicians

REAL-TIME DATA

DECISION INSIGHTS

2021 Best In KLAS Practice Management 11-75 Physicians

Practice Management
11-75 Physicians

Best in KLAS Winner

84.9
Overall Performance Score

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Category average: 76.9
Software average: 82.4

Grading Scale

Company/solution	Overall performance score (100-point scale)	Trend (2020-2021)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

NextGen Healthcare NextGen Enterprise PM	84.9	0%	n=54	B+	A-	B	B+	B	C+

athenahealth athenaCollector	79.7	0%	n=34	C-	B	B	B	C+	B-

Veradigm Allscripts PM	79.1	0%	n=19	C+	B+	B	B	C+	D+

Greenway Health Intergy PM Solutions	69.8	0%	n=20	C-	C	C	C	C-	D-
	50.0	100.0

Company/solution

NextGen Healthcare
NextGen Enterprise PM

84.9

n=54

culture

B+

loyalty

A-

operations

B

product

B+

relationship

B

value

C+

athenahealth
athenaCollector

79.7

n=34

culture

C-

loyalty

B

operations

B

product

B

relationship

C+

value

B-

Veradigm
Allscripts PM

79.1

n=19

culture

C+

loyalty

B+

operations

B

product

B

relationship

C+

value

D+

Greenway Health
Intergy PM Solutions

69.8

n=20

culture

C-

loyalty

C

operations

C

product

C

relationship

C-

value

D-

Solutions Not Ranked

Ordered alphabetically

L NP S

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

AdvancedMD PM * L	69.4	n=8	D+	D+	D+	C	D+	C+

athenahealth athenaIDX (Ambulatory) * L NP	71.3	n=6	D	D	C+	C	B-	C+

athenahealth athenaPractice PM * L NP	69.2	n=6	C+	C-	C-	C-	C	D-

CareCloud Central * L	54.8	n=7	F	F	F	F	F	C+

CompuGroup Medical US eMDs Aprima PM * L	60.3	n=9	D-	F	C-	C-	D-	F

eClinicalWorks PM * L	69.3	n=13	D+	C	C+	C-	D+	D

Epic Resolute/Prelude/Cadence Ambulatory * L	84.3	n=7	B	A	B	B	B	C+

Greenway Health Prime Suite (PM) * [S] L S	70	n=7	C-	C-	C	D+	C-	C

Oracle Health Cerner Practice Management * L	73.3	n=9	D+	B-	C	C+	C+	D+

L NP S

Company/solution

AdvancedMD
PM * L

69.4
n=8

culture

D+

loyalty

D+

operations

D+

product

C

relationship

D+

value

C+

athenahealth
athenaIDX (Ambulatory) * L NP

71.3
n=6

culture

D

loyalty

D

operations

C+

product

C

relationship

B-

value

C+

athenahealth
athenaPractice PM * L NP

69.2
n=6

culture

C+

loyalty

C-

operations

C-

product

C-

relationship

C

value

D-

CareCloud
Central * L

54.8
n=7

culture

F

loyalty

F

operations

F

product

F

relationship

F

value

C+

CompuGroup Medical US
eMDs Aprima PM * L

60.3
n=9

culture

D-

loyalty

F

operations

C-

product

C-

relationship

D-

value

F

eClinicalWorks
PM * L

69.3
n=13

culture

D+

loyalty

C

operations

C+

product

C-

relationship

D+

value

D

Epic
Resolute/Prelude/Cadence Ambulatory * L

84.3
n=7

culture

B

loyalty

A

operations

B

product

B

relationship

B

value

C+

Greenway Health
Prime Suite (PM) * [S] L S

70
n=7

culture

C-

loyalty

C-

operations

C

product

D+

relationship

C-

value

C

Oracle Health
Cerner Practice Management * L

73.3
n=9

culture

D+

loyalty

B-

operations

C

product

C+

relationship

C+

value

D+

Related Reports

View All Reports

MEDITECH Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.

Oracle Health (Cerner) Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

Epic Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

PracticeSuite Practice Management 2023

24 February 23 | Jacob Mortensen and Jake Ray

Vendors in the ambulatory space continue to work toward the goal of meeting the diverse and ever-changing needs of provider organizations. This report takes a first look at the PracticeSuite PM solution and how well it delivers to ambulatory practices and uses feedback from both direct provider and MSO customers. The data focuses on customer satisfaction and feature utilization among these customers.

Midsize/Large Practice Management 2022

15 December 22 | Aaron Gleave and Alex McIntosh

Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.

Past Practice Management Awards