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2023 Best In Klas

Practice Management

Health System Owned

REAL-TIME DATA

DECISION INSIGHTS

2023 Best In KLAS Practice Management Health System Owned

Practice Management
Health System Owned

Best in KLAS Winner

91.7
Overall Performance Score

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Category average: 83.7
Software average: 80.3

Grading Scale

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Resolute/Prelude/Cadence Ambulatory	91.7	n=48	N/A	A	A+	A-	A-	A-	A

athenahealth athenaIDX (Ambulatory)	88.8	n=24	N/A	A	A-	B+	B+	A	A-

MEDITECH Expanse Ambulatory PM	85.3	n=15	N/A	B+	A-	B	B	B+	B

Oracle Health (Cerner) Practice Management	65.8	n=24	N/A	D-	C	D	C-	C-	F
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Resolute/Prelude/Cadence Ambulatory 91.7 n=48 COMMENTS	N/A	A	A+	A-	A-	A-	A
athenahealth athenaIDX (Ambulatory) 88.8 n=24 COMMENTS	N/A	A	A-	B+	B+	A	A-
MEDITECH Expanse Ambulatory PM 85.3 n=15 COMMENTS	N/A	B+	A-	B	B	B+	B
Oracle Health (Cerner) Practice Management 65.8 n=24 COMMENTS	N/A	D-	C	D	C-	C-	F

Company/solution

Epic
Resolute/Prelude/Cadence Ambulatory

91.7

n=48

Censinet assessment N/A

culture

A

loyalty

A+

operations

A-

product

A-

relationship

A-

value

A

athenahealth
athenaIDX (Ambulatory)

88.8

n=24

Censinet assessment N/A

culture

A

loyalty

A-

operations

B+

product

B+

relationship

A

value

A-

MEDITECH
Expanse Ambulatory PM

85.3

n=15

Censinet assessment N/A

culture

B+

loyalty

A-

operations

B

product

B

relationship

B+

value

B

Oracle Health
(Cerner) Practice Management

65.8

n=24

Censinet assessment N/A

culture

D-

loyalty

C

operations

D

product

C-

relationship

C-

value

F

Solutions Not Ranked

L

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

athenahealth athenaCollector * L	79	n=17	C	C+	B+	B	C	C+

L

Company/solution	Overall performance score (100-point scale)	Total evaluations

athenahealth athenaCollector * L culture C loyalty C+ operations B+ product B relationship C value C+	79	n=17

L

Company/solution

athenahealth
athenaCollector * L

79
n=17

culture

C

loyalty

C+

operations

B+

product

B

relationship

C

value

C+

OtherNotablePerformances_Symbol

Other notable performances in Practice Management (Health System Owned) Other notable performances

Solutions for which at least 95% of respondents answered yes.

Keeps all promises?

athenahealth
athenahealth athenaIDX (Ambulatory)

n=22 96%

Epic
Epic Resolute/Prelude/Cadence Ambulatory

n=48 96%

Part of long-term plans?

Epic
Epic Resolute/Prelude/Cadence Ambulatory

n=50 100%

MEDITECH
MEDITECH Expanse Ambulatory PM

n=15 100%

Would you buy again?

Epic
Epic Resolute/Prelude/Cadence Ambulatory

n=50 100%

Keeps all promises?

athenahealth
athenahealth athenaIDX (Ambulatory)

n=22 96%

Epic
Epic Resolute/Prelude/Cadence Ambulatory

n=48 96%

Part of Long Term Plans?

Epic
Epic Resolute/Prelude/Cadence Ambulatory

n=50 100%

MEDITECH
MEDITECH Expanse Ambulatory PM

n=15 100%

Would you buy again?

Epic
Epic Resolute/Prelude/Cadence Ambulatory

n=50 100%

Related Reports

View All Reports

MEDITECH Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.

Oracle Health (Cerner) Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

Epic Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

PracticeSuite Practice Management 2023

24 February 23 | Jacob Mortensen and Jake Ray

Vendors in the ambulatory space continue to work toward the goal of meeting the diverse and ever-changing needs of provider organizations. This report takes a first look at the PracticeSuite PM solution and how well it delivers to ambulatory practices and uses feedback from both direct provider and MSO customers. The data focuses on customer satisfaction and feature utilization among these customers.

Midsize/Large Practice Management 2022

15 December 22 | Aaron Gleave and Alex McIntosh

Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.

Past Practice Management Awards