2021 Best In KLAS Practice Management Over 75 Physicians

Performance

Midsize/Large Practice Management 2022

15 December 22 | Aaron Gleave and Alex McIntosh

Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Epic Resolute/Prelude/Cadence Ambulatory	89.2	n=52	0%	A-	A+	B	A-	B+	B+

athenahealth athenaCollector	83.4	n=17	0%	B	B+	B	B	B-	B

NextGen Healthcare NextGen Enterprise PM	81.5	n=23	0%	B-	B+	B-	B	B	C

Oracle Health (Cerner) Cerner Practice Management	66.6	n=18	0%	D-	C-	D	D+	C	D+
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Resolute/Prelude/Cadence Ambulatory 89.2 n=52 COMMENTS	0%	A-	A+	B	A-	B+	B+
athenahealth athenaCollector 83.4 n=17 COMMENTS	0%	B	B+	B	B	B-	B
NextGen Healthcare NextGen Enterprise PM 81.5 n=23 COMMENTS	0%	B-	B+	B-	B	B	C
Oracle Health (Cerner) Cerner Practice Management 66.6 n=18 COMMENTS	0%	D-	C-	D	D+	C	D+

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

athenahealth athenaIDX (Ambulatory) * L	84.9	n=15	A-	B+	B+	B	A-	C+

athenahealth athenaPractice PM * L NP	66.2	n=8	D-	D	C	C-	C+	D

eClinicalWorks PM * L	66.9	n=14	F	C-	C-	C	D+	D

MEDITECH Expanse Ambulatory PM * L	86.6	n=14	B	A	B	B	B+	A

Veradigm (formerly Allscripts) Allscripts PM * L	63.4	n=6	F	F	C-	D+	D+	C-

Company/solution	Overall performance score	Total evaluations

athenahealth athenaIDX (Ambulatory) * L culture A- loyalty B+ operations B+ product B relationship A- value C+	84.9	n=15

athenahealth athenaPractice PM * L NP culture D- loyalty D operations C product C- relationship C+ value D	66.2	n=8

eClinicalWorks PM * L culture F loyalty C- operations C- product C relationship D+ value D	66.9	n=14

MEDITECH Expanse Ambulatory PM * L culture B loyalty A operations B product B relationship B+ value A	86.6	n=14

Veradigm (formerly Allscripts) Allscripts PM * L culture F loyalty F operations C- product D+ relationship D+ value C-	63.4	n=6

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