2021 Best In KLAS Practice Management Over 75 Physicians

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

When making a core HIT purchasing decision, ambulatory healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas beyond core EMR and PM solutions. This athenahealth “complete look” provides a high-level analysis of the key IT components that make up athenahealth’s comprehensive suite. (Other reports in the series do the same for eClinicalWorks, Greenway Health, NextGen Healthcare, and Veradigm.)

Performance

Midsize/Large Practice Management 2022

15 December 22 | Aaron Gleave and Alex McIntosh

Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Resolute/Prelude/Cadence Ambulatory	89.2	n=52	0%	A-	A+	B	A-	B+	B+

athenahealth athenaCollector	83.4	n=17	0%	B	B+	B	B	B-	B

NextGen Healthcare NextGen Enterprise PM	81.5	n=23	0%	B-	B+	B-	B	B	C

Oracle Health (Cerner) Cerner Practice Management	66.6	n=18	0%	D-	C-	D	D+	C	D+
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Resolute/Prelude/Cadence Ambulatory 89.2 n=52 COMMENTS	0%	A-	A+	B	A-	B+	B+
athenahealth athenaCollector 83.4 n=17 COMMENTS	0%	B	B+	B	B	B-	B
NextGen Healthcare NextGen Enterprise PM 81.5 n=23 COMMENTS	0%	B-	B+	B-	B	B	C
Oracle Health (Cerner) Cerner Practice Management 66.6 n=18 COMMENTS	0%	D-	C-	D	D+	C	D+

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

athenahealth athenaIDX (Ambulatory) * L	84.9	n=15	A-	B+	B+	B	A-	C+

athenahealth athenaPractice PM * L NP	66.2	n=8	D-	D	C	C-	C+	D

eClinicalWorks PM * L	66.9	n=14	F	C-	C-	C	D+	D

MEDITECH Expanse Ambulatory PM * L	86.6	n=14	B	A	B	B	B+	A

Veradigm (formerly Allscripts) Allscripts PM * L	63.4	n=6	F	F	C-	D+	D+	C-

Company/solution	Overall performance score	Total evaluations

athenahealth athenaIDX (Ambulatory) * L culture A- loyalty B+ operations B+ product B relationship A- value C+	84.9	n=15

athenahealth athenaPractice PM * L NP culture D- loyalty D operations C product C- relationship C+ value D	66.2	n=8

eClinicalWorks PM * L culture F loyalty C- operations C- product C relationship D+ value D	66.9	n=14

MEDITECH Expanse Ambulatory PM * L culture B loyalty A operations B product B relationship B+ value A	86.6	n=14

Veradigm (formerly Allscripts) Allscripts PM * L culture F loyalty F operations C- product D+ relationship D+ value C-	63.4	n=6

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