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User Commentary

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VP/Other Executive

Interfacing and Integration

The interoperability is very good with CCP EHR. We have good interfaces with a lot of systems....

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We can customize anything from Harris Healthcare for our specific needs in-house. That is a big deal....

Jun 2020
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VP/Other Executive

Relationship

Harris Healthcare has improved the product, and they have really supported their customers. I have...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

I would love to see a more mature system out of the box. We lack basic features that should be there...

Jun 2020
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Director

Service and Support

Harris Healthcare always does everything as a remote service, so there was no real change to the...

Jun 2020
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Director

Functionality and Upgrades

We had a meeting where Harris Healthcare was supposed to deliver our state reporting, but we are...

Jun 2020
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Director

Lessons Learned

The product is probably one of the best EHRs for our industry. Having a bit of foresight in knowing...

Jun 2020
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Director

Implementation and Training

The implementation involved poor planning. The planning portion was rough. Harris Healthcare...

Jun 2020
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Director

Implementation and Training

A lot of the training is focused on the administrative side and the larger aspects of the software....

Jun 2020
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Director

Functionality and Upgrades

The system’s ease of customization and treatment planning are its strengths. While the system is far...

Jun 2020
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Director

Interfacing and Integration

Harris Healthcare has a larger platform that they haven’t moved CCP EHR onto when it comes to...

Jun 2020
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Director

Functionality and Upgrades

The biggest area that we always run into with behavioral health is treatment plans. CCP EHR probably...

Jun 2020
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Director

Service and Support

The vendor’s service has been pretty responsive. We have had decent contact with the vendor’s...

Jun 2020
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Director

Functionality and Upgrades

We find ourselves doing more monitoring on some of the issues than we would like. We had a little...

Jun 2020
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Analyst/Coordinator

Technology

I wish Harris Healthcare had everything that we needed, but they don't have their eMAR yet. That is...

Jun 2020
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Analyst/Coordinator

Service and Support

We aren't getting the level of support that we need from Harris Healthcare. We need more...

Jun 2020
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Manager

Service and Support

Generally, the people we deal with from Harris Healthcare are project managers and support people,...

Jun 2020
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Manager

Functionality and Upgrades

The product really has potential. The development is just moving so slowly. The system is a...

Jun 2020
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Director

Functionality and Upgrades

I really like the customizability of CCP EHR and the way that we have been able to mold the system...

Feb 2020
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Director

Service and Support

Harris Healthcare is much more forward thinking than other vendors are.

Feb 2020
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Director

Functionality and Upgrades

The billing portion of CCP EHR is out of this world. The billing module is excellent. I cannot brag...

Feb 2020
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Director

Functionality and Upgrades

The reports from CCP EHR are excellent. We can get the reports that we need with ease.

Feb 2020
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Director

Interfacing and Integration

I wish the EMR and billing modules were on the same platform from Harris Healthcare. It would be...

Feb 2020
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Analyst/Coordinator

Service and Support

We struggle with the vendor’s case system. They are always telling us to put in a case for whatever....

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

Harris Healthcare kind of reacts to what customers want, but then they roll out things to all of...

Oct 2019
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Analyst/Coordinator

Relationship

Especially toward the beginning, the vendor’s executives were very involved. We had regular calls...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

As Harris Healthcare rolls out upgrades to the system, we are upgrading our test and depth systems...

Oct 2019
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Analyst/Coordinator

Relationship

Harris Healthcare was originally geared toward rolling their profiler clients onto the platform. We...

Oct 2019
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Analyst/Coordinator

Implementation and Training

The vendor’s people aren’t ever fully prepared for their trainings. They end up with things that...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The system definitely has gaps. It certainly doesn’t work as promoted. The vendor touted it as being...

Oct 2019
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Analyst/Coordinator

Interfacing and Integration

My vision of integration and interoperability probably exceeds some of the expectations of our...

Oct 2019
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Analyst/Coordinator

Lessons Learned

The system is a viable product for a number of customers. People just need to walk in with their...

Oct 2019
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Analyst/Coordinator

Implementation and Training

For the implementation, I was looking for more flexibility in terms of understanding how to take...

Oct 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Most people think that the system looks better and interacts better than our current system does....

Oct 2019
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Analyst/Coordinator

Technology

We are working in multiple systems. The profiler side is old technology and doesn’t have the feel of...

Oct 2019
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Analyst/Coordinator

Relationship

The vendor made some structural changes. They took one of the billing requests and turned it into a...

Oct 2019
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Manager

Functionality and Upgrades

Our facility that tests out software is happy with CoCENTRIXccp and is able to work with it. We have...

Oct 2019
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Manager

Functionality and Upgrades

The system is not meeting all of our needs because it doesn’t have all of the functionality that we...

Oct 2019
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Manager

Service and Support

My CIO does not get the feedback or responses that are needed. My CIO is not surprised when Harris...

Oct 2019
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Manager

Other Observations & Comments

If we could actually meet our goals and get a new care plan, everybody would be happy. We would have...

Oct 2019
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Manager

Sales and Contracting

Our CIO is good at making sure that we don’t get nickel-and-dimed. Harris Healthcare is trying to...

Oct 2019
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Manager

Functionality and Upgrades

We are working to get a plan together, and we have quite a bit of work. Harris Healthcare is trying...

Oct 2019
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Manager

Relationship

Harris Healthcare has good intentions, but I am just not sure they have the resources that they...

Oct 2019
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

Even though things have been painful, we have invested in the system. We will be fine so long as we...

Oct 2019
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Manager

Relationship

Harris Healthcare is good at wording their promises. We understand where Harris Healthcare is at and...

Oct 2019
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Manager

Functionality and Upgrades

The ease of use for end users may change once we get the new care plan, but the navigation is always...

Oct 2019
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Manager

Functionality and Upgrades

I wish Harris Healthcare would have talked more about creating forms. Nobody is doing their...

Oct 2019
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Manager

Service and Support

Harris Healthcare’s support is pretty good. I would score Harris Healthcare pretty highly in that area....

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We have been working on integrating between the EHR and the labs so that we can send orders and get...

Oct 2019
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Manager

Relationship

There are constant delays, and when Harris Healthcare does send us something, it doesn't work as...

Oct 2019
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Manager

Functionality and Upgrades

There was a care plan in CoCENTRIXccp that we were told would be great, but then we were told not to...

Oct 2019
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Manager

Functionality and Upgrades

Getting everything we need into CoCENTRIXccp is a challenge. We are still working out of a paper...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Our connectivity issues are having a negative impact on patient care. We have staff members who have...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The big challenge with CoCENTRIXccp is the connectivity. We didn't truly understand how the platform...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Since going live with CoCENTRIXccp, there has been a lot of maintenance and a lot of flux in the...

Oct 2019
 Helpful

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Manager

Service and Support

We have had a difficult time getting quick, responsive answers from Harris Healthcare. They do work...

Oct 2019
 Helpful

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Director

Implementation and Training

We have been trying to implement CoCENTRIXccp for more than two years. In that time, we have had...

Sep 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The system functionality and the vendor's support have continued to improve in the last few years....

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

It would be nice to have more out-of-the-box assessments and forms in the product, or it would be...

Aug 2019
 Helpful

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VP/Other Executive

Service and Support

The service desk people are very responsive to our requests and can typically resolve our issues....

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Overall, the product does what we need it to do, and adoption within our organization is increasing....

Aug 2019
 Helpful

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Analyst/Coordinator

Service and Support

We are receiving wonderful service and support. The people we deal with are responsive and...

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system has an in-depth reporting capability. We can mine down and quickly pull out the data that...

Aug 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

We would like to see a less expensive path to Harris Healthcare's new software upgrade than what we...

Aug 2019
 Helpful

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Manager

Implementation and Training

After the merger with Harris Healthcare, Mark Bennett approached us about restarting our...

Aug 2018
 Helpful

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Manager

Service and Support

Harris Healthcare has done a really good job working with the state so that we can transmit data...

Aug 2018
 Helpful

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Manager

Functionality and Upgrades

CoCENTRIXccp flows better for our clinical staff members, and they say it is much easier to use than...

Aug 2018
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Manager

Other Observations & Comments

A couple of years ago, Harris Healthcare made a change that made it so that we could get as much...

Aug 2018
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Manager

Future Outlook

There are lots of things that we are eagerly anticipating to be rolled out in the next year. These...

Aug 2018
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Manager

Other Observations & Comments

There is an ebb and flow to our interaction with Harris Healthcare. At the beginning of...

Aug 2018
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Manager

Service and Support

One of our biggest issues is having the right staff to build and maintain the system. We did not get...

Aug 2018
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VP/Other Executive

Functionality and Upgrades

We have done a lot of customization on CoCENTRIXccp, and we have added functionality.

Aug 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

CoCENTRIXccp is easy to customize if users understand Microsoft's platform. We can add custom...

Aug 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

One of the biggest features we added to CoCENTRIXccp was the incident-management documentation...

Aug 2018
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VP/Other Executive

Functionality and Upgrades

We were able to build a method for capturing healthcare data from our residential population into CoCENTRIXccp....

Aug 2018
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VP/Other Executive

Functionality and Upgrades

We wish Harris Healthcare was more focused on value-based measures for behavioral health. They do...

Aug 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

CoCENTRIXccp isn't a great product for facilities that aren't strictly focused on behavioral health....

Aug 2018
 Helpful

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Director

Other Observations & Comments

It is unfortunate that we haven't gotten all our custom forms built yet. Part of the delay is our...

Aug 2018
 Helpful

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Director

Implementation and Training

CoCENTRIX grossly oversold what the system could do. When we signed, I was very clear about some...

Aug 2018
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Director

Service and Support

We have had several different project managers from Harris Healthcare. There never seems to be a...

Aug 2018
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Director

Other Observations & Comments

I love the availability of data in the system. But the developers who configured it didn't...

Aug 2018
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Director

Functionality and Upgrades

I like that the UI of CoCENTRIXccp uses Microsoft Dynamics CRM. People are used to that look and...

Aug 2018
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Director

Functionality and Upgrades

CoCENTRIXccp doesn't come with many reports. The CPOE and MAR need improvement. The CPOE doesn't...

Aug 2018
 Helpful

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Director

Other Observations & Comments

It seems that CoCENTRIX planned better for migrating their existing CoCENTRIX Pro-Filer customers...

Aug 2018
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Manager

Functionality and Upgrades

We have so many payers that aren't traditional insurance companies, and all the payers have...

Jul 2018
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Manager

Relationship

Harris Healthcare certainly tries to be responsive and he