eCCP
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Director

The vendor's initial training was really good. We don't really have any ongoing training.

Mar 2022
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Director

The system lacks some major integrations. There is no patient portal, and the integration with other...

Mar 2022
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Director

The vendor really needs to work on their support. The ticketing system isn't really working, and...

Mar 2022
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Director

If starting over, I would probably go with a different product. I am not unhappy with the vendor in...

Mar 2022
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Manager

Harris Healthcare is working on updating their system. Their software is based on Microsoft CRM, and...

Dec 2021
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Manager

Harris Healthcare seems to spend a lot of time focusing on outpatient customers, so it seems like we...

Dec 2021
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Manager

We don’t have everything rolled out. Harris Healthcare has been slowly rolling things out. In the...

Dec 2021
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Manager

Every time we go to roll something out, we find something that is not working the way it should....

Dec 2021
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Manager

If we find a problem, Harris Healthcare will work on it and get it fixed. How fast they get it fixed...

Dec 2021
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Manager

There has been some talk of changing products. Of course, there are always some users who want to...

Dec 2021
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Manager

The people we work with on a day-to-day basis who help us, support us, and work with us on our...

Dec 2021
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Manager

With how much work this system is, our CIO handles probably quite a few things that a normal project...

Dec 2021
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Manager

For the most part, Harris Healthcare is avoiding charging for every little thing. If we ask for...

Dec 2021
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Manager

Harris Healthcare reorganized themselves to split up some of their work. They are starting to focus...

Dec 2021
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Manager

The training is going great. From what we are learning, it seems like the classes are good. I am...

Dec 2021
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Manager

We find issues in the product that we have to look at and get fixed. When eCCP works, it is fine....

Dec 2021
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Manager

The lab integration is moving along, but the system is not able to handle the results in a way that...

Dec 2021
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Manager

During the day, the support is really good, but we had some issues with the vendor’s support team...

Dec 2021
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Manager

Years ago, there was talk about having a user group, and it seems like that idea never went...

Dec 2021
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Manager

Harris Healthcare normally doesn’t meet deadlines. Different things from a higher level that the...

Dec 2021
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Manager

eCCP is better than paper. It is faster and easier to do things with eCCP. I think we are paying the...

Dec 2021
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Director

The biggest thing that we have learned is that the ability to customize is always a double-edged...

Aug 2021
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Director

One of the nice things is that Harris Healthcare doesn't charge for every little thing. Everything...

Aug 2021
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Director

Overall, things are going very well with eCCP. Harris Healthcare has been great to work with. They...

Aug 2021
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Director

State reporting is always a bear when it comes to any EHR. We are currently live, up to date, and...

Aug 2021
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Director

The clinicians, doctors, and nurses are all enjoying the treatment planning with eCCP. Probably the...

Aug 2021
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Director

A stable project team would improve the vendor's implementation services. During our implementation,...

Aug 2021
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Director

I wish that eCCP had more patient-facing features. There is no kiosk mode. There is no way to hand a...

Aug 2021
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Director

The benefit of eCCP is that it is based on a Microsoft CRM platform. Microsoft's tools interface...

Aug 2021
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Director

The biggest piece that is still lacking is robust telehealth integration. eCCP has basic integration...

Aug 2021
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Director

The vendor just went through a good amount of restructuring. They broke eCCP into its own business...

Aug 2021
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Director

The problem that I would have with a recommendation to someone is that the product is built on the...

Aug 2021
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