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eCCP Comments
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KLAS Research Director - Tyson Blauer
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Tyson Blauer

Research Director

tyson.blauer@klasresearch.com

 
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User Commentary

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VP/Other Executive

The vendor's pace of adding features and developing the platform was a little slow. The vendor went...

Apr 2021
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VP/Other Executive

Recently, the vendor has been focused on partnering with other software companies that add more...

Apr 2021
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VP/Other Executive

The vendor has had a tough time keeping their promises, but over the last couple of years, they have...

Apr 2021
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VP/Other Executive

Moving the system to a more current platform would help. If Harris Healthcare moved the system up to...

Apr 2021
||
(0)
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VP/Other Executive

The vendor is proactive. They send out information, and they have an annual conference where they go...

Apr 2021
||
(0)
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VP/Other Executive

I would recommend the product to an organization that has a lot of different service lines. There...

Apr 2021
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VP/Other Executive

There are challenges with every single platform, but I would probably buy this system again. When we...

Apr 2021
||
(0)
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VP/Other Executive

The upgrades and updates haven’t been a problem. We have an internal team that develops things on...

Apr 2021
||
(0)
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Director

We have had some good and some bad experiences with Harris Healthcare in terms of them telling us...

Feb 2021
||
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Director

Harris Healthcare is very accommodating in terms of downtime. All of our upgrades start on a Friday...

Feb 2021
||
(0)
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Director

Harris Healthcare sometimes thinks we should know more than we do. We made a change, and when they...

Feb 2021
||
(0)
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Director

Harris Healthcare’s system does exactly what the vendor said it would do, and it is leaps and bounds...

Feb 2021
||
(0)
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Director

We use eCCP along with a third-party system, and that is great. If it were up to us, we would be...

Feb 2021
||
(0)
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Director

All of our basic needs are met, but we want to take the system a little bit beyond those needs. We...

Feb 2021
||
(0)
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Director

One thing that we found in user groups in terms of the system's setup is how much every state,...

Feb 2021
||
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Director

Harris Healthcare needs to hire more people. I just don’t think that they have the staff to address...

Feb 2021
||
(0)
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Director

Most of my dealings have not been with Harris Healthcare’s executive team. The executive team...

Feb 2021
||
(0)
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Director

We have done a lot of work inside our agency to try to set up some key performance indicators so...

Feb 2021
||
(0)
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Director

We are definitely getting our money’s worth with eCCP. I really haven’t seen anything better. I...

Feb 2021
||
(0)
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Director

There is one key factor that has always been a really big issue with the implementation of eCCP....

Feb 2021
||
(0)
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Director

The general consensus between me and my team is that we are just going to drop eCCP altogether....

Feb 2021
||
(0)
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VP/Other Executive

The interoperability is very good with CCP EHR. We have good interfaces with a lot of systems....

Jun 2020
||
(0)
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VP/Other Executive

We can customize anything from Harris Healthcare for our specific needs in-house. That is a big deal....

Jun 2020
||
(0)
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VP/Other Executive

Harris Healthcare has improved the product, and they have really supported their customers. I have...

Jun 2020
||
(0)
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VP/Other Executive

I would love to see a more mature system out of the box. We lack basic features that should be there...

Jun 2020
||
(0)
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Director

Harris Healthcare always does everything as a remote service, so there was no real change to the...

Jun 2020
||
(0)
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Director

We had a meeting where Harris Healthcare was supposed to deliver our state reporting, but we are...

Jun 2020
||
(0)
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Director

The product is probably one of the best EHRs for our industry. Having a bit of foresight in knowing...

Jun 2020
||
(0)
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Director

The implementation involved poor planning. The planning portion was rough. Harris Healthcare...

Jun 2020
||
(0)
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Director

A lot of the training is focused on the administrative side and the larger aspects of the software....

Jun 2020
||
(0)
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Director

The system’s ease of customization and treatment planning are its strengths. While the system is far...

Jun 2020
||
(0)
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Director

Harris Healthcare has a larger platform that they haven’t moved CCP EHR onto when it comes to...

Jun 2020
||
(0)
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Director

The biggest area that we always run into with behavioral health is treatment plans. CCP EHR probably...

Jun 2020
||
(0)
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Director

The vendor’s service has been pretty responsive. We have had decent contact with the vendor’s...

Jun 2020
||
(0)
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Director

We find ourselves doing more monitoring on some of the issues than we would like. We had a little...

Jun 2020
||
(0)
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Analyst/Coordinator

I wish Harris Healthcare had everything that we needed, but they don't have their eMAR yet. That is...

Jun 2020
||
(0)
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Analyst/Coordinator

We aren't getting the level of support that we need from Harris Healthcare. We need more...

Jun 2020
||
(0)
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