MatrixCare Comments

 

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User Commentary

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Director

Service and Support

During the COVID-19 crisis, the vendor has offered a lot of webinars, and the ones we have utilized...

Nov 2020
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Director

Service and Support

MatrixCare posts when they are doing an upgrade to the system, and they will put the post on the top...

Nov 2020
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Director

Functionality and Upgrades

MatrixCare has done some gradual upgrading, and we have a variety of types of facilities. We have...

Nov 2020
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Director

Functionality and Upgrades

There are things that we would like to see upgraded. We made some recommendations, but I don’t know...

Nov 2020
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Director

Service and Support

We are struggling right now because of the updates with the MDS; there was a day we were not able to...

Nov 2020
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Manager

Functionality and Upgrades

MatrixCare's product is consistent. It works all the time and does what I need it to do. I love this...

Oct 2020
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Manager

Functionality and Upgrades

MealTracker is my preferred dietary software. This thing can sing. The tool is fantastic. We have so...

Oct 2020
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VP/Other Executive

Implementation and Training

Moving over to MatrixCare's system was quite easy. MatrixCare was able to actually import the bulk...

Sep 2020
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VP/Other Executive

Implementation and Training

I talked to the individual over the vendor's interoperability, and that person seems really great....

Sep 2020
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VP/Other Executive

Service and Support

With the implementation and with COVID-19, there was no one on-site from the vendor. Everything was...

Sep 2020
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Manager

Technology

I am a bit frustrated because the date on some reports, such as the census reports, defaults to the...

Aug 2020
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Manager

ROI / Cost (care and feeding)

MatrixCare has been fine through the COVID-19 crisis. We really haven’t had any issues. It is the...

Aug 2020
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Manager

Functionality and Upgrades

The vendor writes new software, and they update it. We don’t have any training. We have been with...

Aug 2020
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Manager

Functionality and Upgrades

If a brand-new person came in, I don’t know how difficult the system would be for him or her. If...

Aug 2020
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Manager

Relationship

MatrixCare either can't or won't do everything I ask them to do, but they also won't tell me that...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

MatrixCare is a far better, more user friendly system than some of the other systems that I have...

Aug 2020
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Analyst/Coordinator

Implementation and Training

With MatrixCare's system, it is easy to find where the training for updates is. The system gives us...

Aug 2020
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Analyst/Coordinator

Service and Support

With MatrixCare, whether we email them or call them, we get a response within the same day. That has...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Our corporation purchased a facility that used MatrixCare's system. Once we get everything cleaned...

Aug 2020
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CEO/President

Functionality and Upgrades

We are pretty long-term users. We have been on other platforms, but MatrixCare’s quality is better...

Jul 2020
 Helpful

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CEO/President

Functionality and Upgrades

Everyone that uses the product has been happy with it. We have had the product for a long time. It...

Jul 2020
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CEO/President

Service and Support

The vendor's service is pretty proactive, and the technical support people are always available....

Jul 2020
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CEO/President

Functionality and Upgrades

People left the MatrixCare training feeling like it wasn’t helpful. We are frustrated with the...

Jul 2020
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CEO/President

Relationship

If MatrixCare were proactive, they would be contacting us. We have to get ahold of them and...

Jul 2020
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Director

Functionality and Upgrades

The biggest gap is medication scanning. We had multiple calls with the vendor to ensure that our...

Apr 2020
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Director

Functionality and Upgrades

We have run into a lot of reporting issues, and we are struggling with getting things to move...

Apr 2020
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Director

Implementation and Training

We had quite a few issues, and we ended up going through a few different implementation project...

Apr 2020
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Director

Service and Support

There are two outlying issues that are really dragging the project down, and getting a response from...

Apr 2020
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Director

Implementation and Training

When I had to implement the product, I had no support at all. I had to do the implementation and...

Mar 2020
 Helpful

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Director

Other Observations & Comments

I have no problems with navigating the product, but some of my nurses, especially the older ones,...

Mar 2020
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Director

Service and Support

One thing I really like about the vendor is that when they do upgrades, we get notifications about...

Mar 2020
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Director

Functionality and Upgrades

For the most part, the system meets our needs. The vendor could simplify things by having some of...

Mar 2020
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Director

Service and Support

The vendor’s support people are usually pretty receptive. Some people are more knowledgeable than...

Mar 2020
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Director

Functionality and Upgrades

The system has good and bad things, just like any other system. For our facility, the system works...

Mar 2020
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Director

Future Outlook

Over the next 12 months, I think my satisfaction will stay about the same. I know the vendor is...

Mar 2020
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Director

Functionality and Upgrades

MatrixCare has some good and bad things. It is tough to say whether I would purchase the system...

Mar 2020
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Director

Lessons Learned

I would highly recommend the system to other people, but if they are looking to use it for certain...

Mar 2020
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Director

Service and Support

The vendor doesn’t keep all of their promises. They promised us a couple of things, and we still...

Mar 2020
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Director

ROI / Cost (care and feeding)

It seems like the vendor nickel-and-dimes, but if we were to sit down and break out the pieces of...

Mar 2020
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Director

Implementation and Training

When implementations are complex, the communication isn’t clear. We do webinar trainings, and we are...

Mar 2020
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Director

Other Observations & Comments

The vendor pushes the advanced technology piece simply because it will benefit us, and the vendor...

Mar 2020
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Director

Service and Support

Upgrades are usually pretty good. Recently, we have had a slow glitch, but the vendor has been very...

Mar 2020
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VP/Other Executive

Service and Support

MatrixCare’s service department is accessible most of the time. I think that when we access the...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The system does meet our goals, but it is not perfect by any means. It takes too much work to get...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The interface is pretty easy to learn. Even the care assistance program is easy for the staff to...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We lose too much information. We enter people in the system, and they may not be there in two weeks...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I don’t think we are really acquiring new technology because we bought a package deal. So in terms...

Mar 2020
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VP/Other Executive

Service and Support

The support has been pretty good. The support people are pretty timely in responding. If they can’t...

Mar 2020
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VP/Other Executive

Relationship

I don’t know how proactive the vendor is. When they do an update, I don’t see whether they have...

Mar 2020
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VP/Other Executive

Relationship

If there are any executive discussions, they are usually between our owners and MatrixCare’s...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I would probably not recommend the system. I suggested that we try the system in the first place,...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

We talked to MatrixCare about features we were told were in development and on the road map, and...

Mar 2020
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Manager

Functionality and Upgrades

Some of the manual guides are a little outdated when MatrixCare does upgrades. MatrixCare offers...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

MatrixCare doesn't have many preexisting integrations or interfaces. MatrixCare seems to put the...

Mar 2020
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Manager

Service and Support

MatrixCare typically responds quickly. I don't know whether that is because they are smaller than...

Mar 2020
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Manager

Other Observations & Comments

I have attended summit conferences for MatrixCare. I have seen some of the executives talking about...

Mar 2020
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Manager

Functionality and Upgrades

I would recommend the system. It is easier for end users than other products. There are some things...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

I don't anticipate that we will be using the MatrixCare product in 12 months. The only thing we are...

Mar 2020
 Helpful

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Manager

Future Outlook

We will be retiring the MatrixCare system, but it is more user friendly than the system we are...

Mar 2020
 Helpful

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CFO

Functionality and Upgrades

Personally, I would buy the MatrixCare product again, but I am in finance; I don't work on the...

Mar 2020
 Helpful

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CFO

ROI / Cost (care and feeding)

We buy a package from the vendor that gives us a certain number of hours with techs. We haven't seen...

Mar 2020
 Helpful

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CFO

Functionality and Upgrades

The finance department hasn't asked MatrixCare for training in years. We haven't had an...

Mar 2020
 Helpful

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CFO

Other Observations & Comments

One of the things that affects the ease of use of the system is that we don't get a printed manual....

Mar 2020
 Helpful

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CFO

Other Observations & Comments

I have had no involvement with the vendor executives, but I don't expect that. Usually, executives...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

MatrixCare has been buying up different companies to expand their portfolio. The vendor was...

Mar 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We have different tools from other vendors that are supposed to integrate with MatrixCare's tool....

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

I would like to see a clear road map from MatrixCare for the next five years. We use a few of the...

Mar 2020
 Helpful

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Director

Other Observations & Comments

The only thing I can say for certain that MatrixCare does well is cash posting because it requires...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

There are always issues with MatrixCare's system. We always have to manipulate the system to make it...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

MatrixCare has a poor change management structure. Every update we have received has had issues, and...

Mar 2020
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Director

ROI / Cost (care and feeding)

Reporting from MatrixCare's system is cumbersome and awful. The reports are structured very poorly....

Mar 2020
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Manager

Future Outlook

MatrixCare is doing what everyone is trying to do in terms of supporting our organization's...

Feb 2020
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Manager

Relationship

Maybe the problem is communication, but there are some things that we thought would happen for us...

Feb 2020
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Manager

Implementation and Training

The more I work with the MatrixCare system, the easier it is to use. The system is fairly user...

Feb 2020
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Manager

ROI / Cost (care and feeding)

When it comes to the vendor avoiding charging for every little thing, the bills are going up and up....

Feb 2020
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Manager

Relationship

Someone at our organization has been trying to contact a vendor executive for multiple items....

Feb 2020
 Helpful

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Manager

Future Outlook

I would probably buy MatrixCare's solution again. We have probably everything that MatrixCare offers...

Feb 2020
 Helpful

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Director

Implementation and Training

Training new staff is a breeze with Matrixcare. It is not an overly complicated system, and new...

Feb 2020
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Director

Functionality and Upgrades

Getting our users to document in the new charting area has been difficult because they are very set...

Feb 2020
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Director

Functionality and Upgrades

I really like the dashboards in the MatrixCare system. They are easy to view and are functional. We...

Feb 2020
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VP/Other Executive

Relationship

This vendor has been a great partner for our organization, and I was pleased to provide feedback on...

Feb 2020
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Manager

Functionality and Upgrades

The software works well except for the time tracking function. Not all of our time clocks are able...

Feb 2020