The Vocera Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
What would be helpful is a better timeline of who really needs to receive the training. The badges...
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Culture, Operations
Stryker keeps their promises. Vocera got bought out by Stryker, so technically they are Stryker now,...
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Value
The Vocera badges are hands free, and they have a lot of utility for people who move around a lot,...
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Product
Vocera Vina is designed to be a multifaceted clinical communications platform for doctor-to-doctor,...
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Operations
We had no training for Vocera Vina other than reference sheets for the instructions. Those weren't...
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Relationship, Product
The Vocera Platform has been pretty much stable. We haven't had to call for support yet.
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Value
The product is very expensive. We would just like cheaper products because software upgrades are...
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Product
We like the ease of use and that the product is hands free. We just push a button and say what we...
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Product
We need a tracking device because a lot of our devices are just walking away.
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Product
The products' battery lives depend on the location because if there is a weak signal, they die in...
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Product
We haven’t really had to do many upgrades of The Vocera Platform because the vendor's products are...
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Relationship
Vocera’s customer support has been great. We still work with a technical account manager. We have...
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Relationship, Product
When Vocera was acquired by Stryker, we were wondering how that would affect the Vocera line of...
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Relationship
We have always had a partnership with Vocera, and we can usually tie it down to the types of...
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Culture, Product
Vocera is honest about how the product functions, but I think they are in the dark about what the...
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Relationship
With Vocera, I would acknowledge that their business partners have different needs and greater needs...
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Relationship
Vocera is very locked into their road map and their vision for what they want to focus on. We are a...
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Product
The Vocera Platform is a communication tool, but in the clinical area, we have a lot of things that...
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Product
I like the role-based UI part of the product, along with the quick-use button. It is very easy to do...
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Product
The interoperability has been one of the vendor's stronger points. The use of APIs has been...
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Relationship
Our engineers work with the vendor, so typically, if we have an issue, we reach out to the vendor....
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Culture
In terms of costs, there are times we have to have negotiations about what is included and what is...
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Relationship, Operations
We did an upgrade to scale the infrastructure out, and we really got good support from Vocera. We...
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Loyalty, Relationship
We do routine reviews with the vendor on new capabilities and features they are offering, as well as...
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Culture, Product
As far as the product working as promoted goes, what the vendor has communicated to us, what we have...
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Loyalty
Our biggest communications challenge is trying to move into a shared-device platform. We have shared...
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Loyalty, Product
The Vocera Platform is already in our ecosystem for a very specific use case. We would like to scale...
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Value
When the vendor changed from Vocera to Stryker, we saw an uptick in the vendor charging for every...
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Loyalty
The vendor hasn't changed much over the last couple of years. Now, Vocera has a new system that is...
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Relationship
Vocera's executive involvement is really good. We have a higher-up who we work with, and that person...
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Relationship
When we need support, Vocera is always there. They usually drop everything, and they are proactive....
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Operations
Vocera’s initial training was great, and we picked up a lot in the classes, but then Vocera dropped...
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Relationship, Product
Some of the technology is causing issues because Vocera hasn't actually corrected issues within the...
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Product
Some of the menus within The Vocera Platform settings could be a little clearer. Once we get down...
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Value
The Vocera Platform is expensive, and we pay Vocera an ungodly amount of money, but we do get good...
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Product
The integration with The Vocera Platform is pretty flexible, and we are able to figure out whatever...
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Loyalty
One thing Vocera came up with was an add-person feature through Vocera Collaboration Suite. We go...
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Relationship
Recently, we have had a much better account manager who has been more engaged with helping us train....
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Loyalty, Relationship
The overall theme with Vocera is they are a very good partner, and for many years, we had very good...
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Operations, Value
Once The Vocera Platform is configured, how to use it is pretty straightforward. And if I took it...
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Operations, Product
We put in a new nurse call system, and it was a very challenging process integrating The Vocera...
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Loyalty
Vocera has been under Stryker for a couple of years now. We are having challenges with technology,...
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Loyalty
Vocera is a monopoly, so there is no competitor. But if I had a choice, I would not choose Vocera if...
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Relationship
The only Vocera executive we hear from is the person selling the product. Other than them, we never...
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Relationship, Product
The biggest challenge with The Vocera Platform is its very outdated wireless technology. That...
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Product
The Vocera Platform is a badge that we talk to and give voice commands to, and that functionality...
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Relationship, Value
If healthcare vendors aren’t committed to having a high-quality product, they are going to struggle...
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Relationship, Product
When I started, we were a facility of a certain size, but now we have nearly doubled that. With...
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Culture
Due to certain circumstances with the vendor, there was one point when we needed to purchase several...
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Product
The solution is still as integral as ever. We are happy with the solution itself. We have had the...
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Relationship
We are very disappointed with Stryker. Things haven't been the same since they acquired Vocera....
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Culture
I would like to do a proof of concept with Vocera's Edge product. We have been telling the vendor...
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Relationship, Operations
Vocera used to have a quarterly user conference. They haven't had a quarterly user virtual...
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Relationship, Product
We have a few issues with Vocera. They have some bugs that they haven't been able to fix for a year....
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Operations, Product
The platform is fairly easy to use. There are some bumps with the caregiver experience, but from...
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Product
I want fewer issues with the failovers. We do have a couple of issues where small changes can cause...
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Culture, Value
The vendor has been pretty good at keeping us from having to be overcharged on a lot of their services....
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Product, Value
With The Vocera Platform, things are status quo. We have had no major outages. The functionality we...
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Relationship
We have had a problem with Vocera for a while, and we still do not have a resolution. However, I...
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Value
Vocera charges for everything as far as hardware goes, and the cost is insane.
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Relationship
Vocera’s upgrades are pretty good, but the support quality depends on which team we get. We have...
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Product
Everybody hates The Vocera Platform. The nurses don't like it, and the staff members in the ER, ICU,...
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Relationship, Product
The Vocera Platform’s biggest strength is being able to talk to the nurse directly who has a...
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Product
A unique idea and recommendation to the vendor would be in conjunction with the panic button. When...
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Loyalty, Product
We had great difficulty using the app. The app certainly could be improved. Maybe this problem is...
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Product
The biggest challenge we are facing with our communication strategy is fully adopting The Vocera...
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Product
The biggest challenge we face with Vocera is a lack of integration. Vocera has voice badges, but we...
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Relationship
Vocera and I work closely together, and I feel I can call them anytime and ask them anything, either...
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Culture, Value
Everything was as expected with Vocera. I was aware of every little thing we were charged for, and I...
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Product
The Vocera Platform is integrated with Mindray, which does secondary alarm management. Everything is...
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Operations
Vocera’s software is excellent, and with the proper training and the right education, a clinician...
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Relationship, Operations
Vocera was setting up a meeting to review analytics and see how things were going, and they reached...
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Relationship, Operations, Product
The ease of use varies with clinicians based on how they use the product. I don't think it is fair...
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Product, Value
The Vocera Platform has secondary alarm management, and I can't predict how many lives we are saving...
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Product
The system is not integrated with our EMR, so we communicate through our secure messaging system as...
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Product
Vocera has a lot of different tools to offer. Sometimes the end users have a complex time knowing...
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Product
I really like The Vocera Platform a lot. I like the ease with which users can connect with others...
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Loyalty, Relationship, Product
There are some improvements that we really want, and we know the vendor has them. It is up to us to...
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Relationship
Since the acquisition by Stryker, Vocera has not kept their promises much. There have been changes...
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Relationship
Vocera's support has gotten worse since the acquisition. The support team is not as prompt to...
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Product
The Vocera Platform’s biggest strength is its integration between the push-to-talk badges with the...
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Relationship, Product
There seems to be a lack of new features, especially in the secure texting platform. I understand...
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Product
The ease of use of the secure texting solution is a little complicated. And as we tie more systems...
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Relationship
Vocera’s support engineers need to be more knowledgeable about the products and consistent in that...
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Relationship, Product
The biggest challenge with The Vocera Platform is getting the network set up correctly. When we are...
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Relationship
We have a contact person from Vocera who helps us a great deal, so this person makes sure the wheels...
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Culture, Loyalty
There are things that we have to buy, and Vocera is really good about working with us in certain...
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Product, Value
I like The Vocera Platform because it gives us the flexibility of finding staff and provides an...
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Relationship
Our Vocera account manager is usually very hands on and involved. They host a regular meeting where...
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Product
There are no visual cues in the system for commands, so naturally, we don’t know the exact voice...
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Culture, Value
We would like to see improvement in the licensure cost with Vocera to accommodate a site license...
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Relationship, Operations
Our Vocera contact does a nice job of notifying us when things are approaching the end of service....
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Relationship
Vocera has strong customer support. I have never had a question that I asked them go unresolved, no...
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Product
Vocera could improve their devices. They have different models, but the model we use isn't the...
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Product
The Vocera Platform devices are fairly easy to lose if people aren’t being accountable for them. The...
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Product
The devices are fairly easy to use and to integrate with other things. My facility holds the devices...
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Value
Vocera charges quite a bit for different things like services and additional parts. They charge us...
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Product
The system's biggest strengths are its ease of use and communication capabilities. A nurse on the...
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Relationship
We have very good support from our on-site Vocera representative. They go above and beyond. The...
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Relationship, Operations
Sometimes there is a disconnect with Vocera whenever we have upgrades in terms of getting the...
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Culture
Vocera needs to not license everything per area. For example, we are paying for the login license,...
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Relationship
The support from Vocera is wonderful, and the vendor really does work with us on that part. They are...
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Product
I definitely like the ability that we have to communicate with the Vocera devices. If there is a...
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Operations, Product
The ease of use on the Vocera device unfortunately depends on the age of the person using it. The...
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