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User Commentary
Relationship
Honestly, I wouldn't buy Vocera Edge again. I have had quite a few headaches with the system over...
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Operations
The ongoing training I got was on the fly. I just felt like we had a relationship, but we didn't...
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Operations
We had Vocera Edge for years. When Vocera Edge first went in, I thought it was pretty good. For the...
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Culture, Loyalty, Value
There were a lot of things that happened with Vocera Edge that I was unhappy with. Stryker wanted a...
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Culture
The only time I interacted with the vendor recently was when I was looking into purchasing one of...
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Relationship, Product
I have used one of Edge's competitors, and it set a low bar because it dropped calls all the time....
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Operations, Product
As long as people know how to use any phone app, they can use the tool. But some people struggle if...
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Product
There could be some improvements to the enterprise manager, which is the desktop application. The...
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Relationship
The vendor points out whether they detect anything, and we have received alerts before. The vendor...
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Relationship, Product
I would tell someone that Edge is the way to go if they want secure communication via a solid phone...
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Relationship
We are having all sorts of technical support issues. I wouldn't view Vocera as a premier vendor. We...
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Relationship, Operations, Product
The biggest hurdle that we have had with Vocera was when we had a server upgrade that seemed to have...
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Product
As far as the application itself goes, one of the biggest things to improve would be user...
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Relationship
I like our Vocera representative and the support folks that I have been working with. The product...
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Operations, Product
Training new users on Edge is easy. The product is very reliable and stable. Like everything, it is...
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Loyalty, Product
Edge could maybe meet our needs if it had a messaging application inside of the current program that...
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Operations
Vocera is staying up-to-date on everything, for the most part, and they do deliver the most current...
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Loyalty, Relationship
We started with Edge before it was acquired, and everything has gone downhill since the acquisition;...
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Relationship
Edge is pretty good. It is pretty easy to use. Once we get Vocera's support people involved, they...
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Operations
Vocera’s go-live support is average. I have had better. With training, Vocera is not the worst, but...
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Value
I would tell someone looking into Edge to make sure they investigate Vocera’s support model and...
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Loyalty, Relationship
There have been big changes. From a support perspective, Vocera hasn’t been keeping all their...
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Operations
From an implementation and project standpoint, Vocera is keeping all their promises. There are just...
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