The Vocera Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Culture, Value
We would like to see improvement in the licensure cost with Vocera to accommodate a site license...
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Relationship, Operations
Our Vocera contact does a nice job of notifying us when things are approaching the end of service....
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Relationship
Vocera has strong customer support. I have never had a question that I asked them go unresolved, no...
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Product
Vocera could improve their devices. They have different models, but the model we use isn't the...
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Product
The Vocera Platform devices are fairly easy to lose if people aren’t being accountable for them. The...
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Product
The devices are fairly easy to use and to integrate with other things. My facility holds the devices...
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Value
Vocera charges quite a bit for different things like services and additional parts. They charge us...
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Product
The system's biggest strengths are its ease of use and communication capabilities. A nurse on the...
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Relationship
We have very good support from our on-site Vocera representative. They go above and beyond. The...
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Relationship, Operations
Sometimes there is a disconnect with Vocera whenever we have upgrades in terms of getting the...
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Culture
Vocera needs to not license everything per area. For example, we are paying for the login license,...
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Relationship
The support from Vocera is wonderful, and the vendor really does work with us on that part. They are...
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Product
I definitely like the ability that we have to communicate with the Vocera devices. If there is a...
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Operations, Product
The ease of use on the Vocera device unfortunately depends on the age of the person using it. The...
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Relationship, Product
There are a few different little things that Vocera could do in their app to make things run more...
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Product
The biggest strength of The Vocera Platform is probably the versatility of having different options...
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Product
The biggest challenge with Vocera is their lack of an on-call scheduling platform. That is hindering...
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Value
Vocera’s devices are a little pricey, but the quality is excellent.
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Loyalty, Relationship
We work really well with Vocera, and they are one of the top vendors that I have worked with. The...
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Product
The reporting in The Vocera Platform is atrocious, and there is some clunkiness in the voice...
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Operations
I attended a Vocera training session, and it was highly informative and very beneficial....
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Product
There is room for improvement in The Vocera Platform, but overall, we are pretty satisfied and happy...
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Product
Vocera's product integrates well with our telephony and all the platforms. And it is cool that...
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Operations
With implementations, the vendor has a significant delay before they can engage. They are just...
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Loyalty, Product
The product is meeting our needs. The issue with it when it was rolled out for the facilities here...
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Product
The product is quick and concise, and the staff is able to read things or hear things be enunciated...
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Culture, Relationship
We have a very good relationship with Vocera. We have a good project manager on their side that we...
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Product
The product works very well, but the speech recognition is not 100%. The system sometimes doesn’t...
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Relationship, Operations
During our last upgrade, an executive was on our calls, and that was amazing.
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Relationship
The product does what it needs to, and we like hands-free communication. The vendor’s support team...
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Value
The Vocera Platform is a curse because it is expensive, and we have to keep the badges. Tracking and...
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Relationship
Vocera does what they claim they are going to do, and the support team is very responsive. Vocera is...
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Relationship
Since we have fallen behind on versions, we have been struggling a lot with Vocera’s support. Vocera...
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Relationship
Vocera is responsive. They jump in on anything, and we have gotten a lot of knowledge from them....
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Loyalty, Relationship
Vocera is going in the same direction as a lot of other vendors. Vocera's purchase of Extension...
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Value
The big challenge I have with Vocera is that the cost of a voice license on their device is hundreds...
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Value
The Vocera Platform isn't very secure, and its quality isn't what we expect from a...
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Relationship, Product
The Vocera Platform has a very solid, customer-faced design. The solution is reliable, and the...
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Relationship
Something that Vocera could improve is their development and listening. The vendor relies too...
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Operations
A lot of people felt like they got the initial training and then were left to do training their own...
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Product
The ease of use for the end users is where we have some challenges. That is partially our fault...
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Loyalty
We are trying to figure out how we fit into Vocera’s road map. Edge is Vocera's go-to, future...
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Loyalty, Relationship
We are reinvestigating our relationship with Vocera to see whether the vendor can continue to be our...
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Loyalty
At this point, the product is part of our long-term plans because switching from one platform to...
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Culture
When we emphasized how challenged we were, Vocera came to us and brought some extra resources to...
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Operations
During our implementation, we struggled a lot with Vocera. We had problems with communication,...
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Relationship, Product
Vocera requires customers to obtain support by opening our application servers, and that is not okay...
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Product, Value
The biggest benefit of the system is that it is largely hands free.
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Product
The product’s voice recognition is subpar compared to what clinicians are accustomed to using on...
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Operations
The implementation went really well, but the vendor needs to do more work on their actual hardware...
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Culture, Value
At one point, we wanted to test some of the vendor’s new models without implementing them. We said...
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Value
People need to know that once they buy into the Vocera network, they will spend so much money that...
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Loyalty, Value
Ever since Stryker took over Vocera, they have forced anybody using the Vocera ecosystem to start...
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Product
The Vocera Platform doesn't interact with our billing system and scheduling system like we were told...
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Operations, Product
The Vocera Platform is very self-explanatory and easy to use when we are set up. We can have...
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Relationship
The support is good. Vocera provides us with a contact who we have a regular call with. The last...
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Value
We pay a very high price for The Vocera Platform. There could be more functionalities for the money...
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Culture
We were promised certain functionalities in the beginning after we bought The Vocera Platform, and...
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Relationship, Product
From a communications standpoint, Vocera partners with Nuance, but the voice recognition...
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Product
Our biggest challenge is physician adoption, but that is not because of Vocera. We require security...
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Loyalty
The products we have today aren’t as robust as we need when it comes to having a connected device...
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Relationship
Vocera is not proactive. They are reactive in that we have to tell them when something is wrong. We...
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Relationship
Vocera could be a little more proactive when something goes down. Vocera has systems in place to...
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Product
When the Vocera mobile app works great, things are awesome. But the app has a lot of trouble working...
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Operations
The implementation was generally very well orchestrated and executed. When we wanted to upgrade the...
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Product
The navigation within the platform could be worked on. As we get deeper down into the admin aspect...
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Loyalty
We are going to be migrating to Vocera’s Edge platform soon because we want to be cloud based. That...
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Relationship
We actually have regular meetings with our salesperson and one of the higher-up support people. It...
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Operations, Product
We like the ease of access in The Vocera Platform. With proper training, the system becomes a very...
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Product
For the most part, Vocera has done pretty well with the platform. The system has had some little...
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Relationship, Product
I have found that clinical network devices have really bad software at the bottom of them, no matter...
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Loyalty, Relationship
Vocera is committed to trying to solve problems. They were recently acquired by a much larger...
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Loyalty, Product
Vocera's system is a hands-free system, and it works quite well. It doesn't really have a competitor...
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Relationship
The vendor used to be very proactive, but they stopped doing that for some reason.
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Product
The upgrade added capabilities for the nurse call system, and that was great. Now when somebody uses...
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Relationship, Operations
When we did our upgrade planning testing, the Vocera tech assigned to us jumped on the meeting...
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Loyalty, Product
The areas of improvement are things that Vocera is already working on, such as smaller, handier...
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Product
The accuracy of the product is Wi-Fi dependent, so it doesn't really depend on Vocera's badge. If...
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Loyalty, Loyalty
We got Vocera's product because our nursing staff wanted to do hands-free communication. We wanted...
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Product, Product
The Vocera Platform is easy for our IT staff to configure, and our nurses can easily solve problems...
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Product, Product
Caller ID functionality doesn't really exist in The Vocera Platform. If someone calls me through the...
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Culture, Culture, Value, Value
We have no new technology. We have to go and research on our own to see what is out there. We can...
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Relationship, Relationship
Vocera’s customer service team has been stellar up until now. Vocera’s ongoing phone and web support...
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Product, Product
We don't have a lot of positive things to say about Vocera. There is no integration with our other...
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Relationship, Relationship
Anytime we have issues, we reach out to Vocera, and they contact us in a timely manner to try to...
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Operations, Operations
We had a person helping us implement things at our facility, but that person left. Once the...
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Operations, Product
I like The Vocera Platform. It is great, and I can’t complain. However, I have not had the training...
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Product
I know of a couple of users that have issues with The Vocera Platform because they have an accent or...
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Operations, Product
Our upgrade in The Vocera Platform went great. I was happy with the way Vocera helped me out. I am...
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Relationship
Vocera’s support team is very attentive to issues that come about. Our service advisor is very sharp...
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Product, Product
I like that the product is hands free. I also like the ease of assignments. We can schedule our...
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Product, Product
We don't use the product’s text option at all. The keyboard is so tiny that it is very difficult to...
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Product, Product
A lot of the buttons on the products break, so we have had quite a few that we had to send back, but...
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Product
The Vocera Platform is pivotal for us to be able to keep our call manager upgraded. The big push for...
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Product
The user interface is not the cleanest and easiest to understand. The interface problem might be...
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Relationship
Compared to other vendors that I have dealt with, Vocera is by far the most responsive to open...
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Product
I like the product because I can send alerts to the right person at the right time, and that is...
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Product
I like how easy it is to use the product’s user interface and maintain the application.
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Operations
The vendor needs to have more implementation support. The vendor seems to have a limited number of...
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Product
One of the advantages of The Vocera Platform is the hands-free capability. The nurse can basically...
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Product
The Vocera Platform is a little complicated and has a lot of moving parts, and each thing has its...
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Relationship
There are always things we want from the vendor, but we can't always get everything we need in time....
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Relationship
When we have to reach out to Vocera, usually we do that in conjunction with our regional or national...
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Relationship
We have had a lot of challenges with The Vocera Platform. Organizations need to make sure that they...
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Relationship
The Vocera people have always been easy to work with and extremely helpful.
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Product
We have great integration between The Vocera Platform and some of our systems. We enjoy good...
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Relationship, Product
I like that the vendor keeps the platform very up-to-date when there are updates for the platform....
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Loyalty, Product
The vendor is working on some of the things we have asked for, or they will have those things...
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Product, Value
We use The Vocera Platform to clarify which alarms are going off in our nurse call system and to...
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Relationship
Vocera’s support is just fantastic. Out of all of the vendors that I work with, Vocera is my...
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Product
The downside of The Vocera Platform is while the badges do offer some communication, the badges are...
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Product
There are integration issues in The Vocera Platform, and I want to see better integration with...
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Value
If our clinical staff wants to use The Vocera Platform, they have to sit down at a workstation and...
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Loyalty
Unfortunately, The Vocera Platform is going to have to go away. That is sad because the system...
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Product
The Vocera Platform has the ability to pull data from just about anything.
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Relationship
I would tell someone looking into Vocera that the vendor is a great company to work with. Vocera is...
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Product, Value
We have used The Vocera Platform for staff safety in terms of announcements. For example, if a...
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Relationship, Product
Some of our ability to use the product for throughput is hindered by the time it takes for Vocera's...
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Loyalty
We partnered with Vocera more closely recently, and we communicated more about a lot of different...
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Relationship
There are things we have noticed from a customer service standpoint with Vocera that have declined....
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Operations, Product
We recently upgraded our server to the latest version. However, we are facing some minor issues as a...
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Operations
Vocera doesn't provide training for our staff members. We take responsibility for training our staff...
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Relationship
Vocera is a good product. We cannot knock the product itself. The issue is the vendor. We are not...
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Operations
Over time, The Vocera Platform has gotten much easier to use. We have people that are able to train...
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Loyalty
We need to see some improvement from Vocera. There are probably other ways that we could go as an...
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Product, Value
My main issue with Vocera is their chargers. Those are garbage. The devices require an external...
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Product
We use the platform for our nurse call system. There is a remote control in each patient's room....
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Product
The Vocera Platform is a simplistic system. The technology behind it isn't revolutionary.
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Relationship
When we have issues with the product, we can call Vocera's support people or submit a ticket through...
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Relationship
The people at Vocera who I work with are generally very good. When there are problems with the...
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Value, Value
The devices' batteries are way too expensive, and the quality of their chargers is poor for what we...
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Relationship, Operations
Especially for what seemed like a small company early on, Vocera did a great job of being highly...
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Operations
The product is often frustrating for new users that don't get the training they need. New users...
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Product, Value
This solution offers everything we need. But whether or not we are using it is not necessarily the...
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Relationship
The vendor is not always necessarily on the cutting edge of the things we need consistently.
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Relationship
The vendor is always available to help with integrations.
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Relationship
Vocera has a very responsive support department. We can almost always get same-day resolution on the...
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Loyalty
The vendor's long-term plans are questionable. Our leadership team is discussing whether we are...
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Culture, Value
Our biggest gripe with Vocera is that their products have a shelf life of maybe two to three years;...
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Relationship
I never have issues with the vendor's support. Vocera’s engineering techs are extremely...
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Product
The devices work great; however, they don't last due to wear and tear. The on-hold and volume...
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Loyalty, Product
We upgraded to get the analytics tool primarily to get the data on the panic button; that was one of...
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Operations
We finally upgraded to the new platform, and Vocera has been sending me videos, but I need someone...
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Operations
Vocera definitely maintains their whole promise. I would buy the platform again, but I would make...
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Relationship
Right now, I am having a bad experience in terms of support. The vendor sends a lot of things, but I...
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Product, Value
The product can do so much, but we cannot utilize the whole functionality as we would like. That...
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Relationship
The vendor’s support is excellent. We have no trouble. We are kept informed on changes and new...
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Product
We have some call light functionality integrated into the product. If the patient puts a call light...
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Product
Everyone is always looking for secure messaging and imaging, and they always want something else...
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Culture
We get an unlimited number of mobile-app users with Vocera, and that is nice for bigger facilities...
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Culture, Value
For small organizations, I would suggest looking at models that allow cost-effective, concurrent...
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Product, Value
The Vocera Platform helps our nurses who are roaming the halls communicate back and forth with...
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Relationship
The call response when we log a ticket to Vocera is very quick, and their ability to get into the...
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Product
The product’s integration with the call system has been a good thing. Before, we had one central...
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Product
The Vocera Platform does the job, but it still has hiccups. Sometimes it is hard for the system to...
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Product, Value
I like that the product is hands free. I like that we have access to anybody wearing one of Vocera's...
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Operations
The implementation team was good at what they did, at least on the technical side, and they helped...
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Relationship
A great part of the product is how we can call for help when our hands are dirty, and we don't have...
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Product
Texting from the little devices is nearly impossible. That is one thing that I would like to see...
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Loyalty
The product would work more like the way it is promoted if we were on the latest version. We are in...
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Relationship
Usually, when we have an issue, we have to reach out to Vocera constantly, and then they tell us...
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Product
When the product works, it works. It breaks once in a while, but it does what the vendor says that...
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Loyalty, Product
We are working on integrating The Vocera Platform with our EMR. I think we are on the right path....
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Operations
I have gotten some training from the vendor, and if I have questions, they usually get answered. The...
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Relationship
I haven’t had any issues with Vocera keeping their promises. I know they were recently purchased by...
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Relationship
Vocera does a pretty good job of keeping us up-to-date, but communication is key, and everybody can...
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Relationship
Since Vocera was bought by Stryker, our interactions with the vendor have been nad. The vendor's...
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Value
The business uses the features in the platform in a limited fashion. The product has all this...
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Product, Value
I like the uniqueness of the hands-free communication and the product's integration with our nurse...
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Loyalty, Product
One of our biggest issues is that we cannot integrate our scheduling system into Vocera. Vocera and...
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Relationship, Operations
We have had new members come in, and Vocera has had our technical account manager sit down and train...
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Loyalty, Relationship
Something changed a while ago that caused me to feel that the vendor doesn’t keep promises. We used...
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Relationship, Product
For a long time, we were having random issues. The system would basically be almost useless. We were...
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Relationship
The vendor's support is much worse than it used to be. For example, I opened a case, and I did not...
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Relationship, Operations
I get emails from the vendor, but there is no email about everything. There is just an email for...
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Relationship, Operations, Product
When we had a major upgrade, we had a lot of higher-level people get involved because it was a big...
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Relationship
We would tell friends or peers looking at The Vocera Platform that we think it would be a great...
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Loyalty, Relationship, Product
There are needs that the product is not meeting, so there are people in our organization trying to...
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Value
The Vocera Platform is expensive. On paper, the value is really good, but our reality is different...
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Value
In the past, we had a pretty good discount, but now that Vocera is owned by Stryker, we are seeing a...
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Product, Value
I would buy The Vocera Platform again. It has been very valuable for our staff and everybody to be...
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Culture
Vocera is not the most inexpensive vendor out there, but they do a decent job of explaining the...
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Culture, Relationship
We have a positive relationship with Vocera. During projects with Vocera, our sales executive and...
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Product, Value
We have not had any issues with upgrades to The Vocera Platform; the product has been reliable. The...
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Relationship
There have been times when we have had a ticket open for longer than expected. I would tell the...
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Operations
Vocera has been very good about training.
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Product
Vocera basically has three versions of a badge. A low, a moderate, and a very high-tech badge. They...
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Loyalty, Relationship
Vocera's solution is a very solid platform, and their support is very good. They have struggled a...
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Product
I would go with Vocera again. The Vocera Platform is very user friendly. We implemented it for our...
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Product
I would like for the vendor to make the product more intuitive. It is very voice command driven and...
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Product
The Vocera Platform has a lot of functionalities with reporting. It can tell me how many calls each...
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