The Vocera Platform
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The product can basically serve as a pager. We had an instance right after we implemented The Vocera...
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Interfacing and Integration
Integrating The Vocera Platform was good. We integrated it with our nurse call system, so when...
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Service and Support
We reached out to Vocera because we had problems early on. We had something down at one point as we...
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Implementation and Training
The implementation of The Vocera Platform was all very well laid out, and everybody involved knew...
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Implementation and Training
Our trainer’s approach in training was very proactive. They talked about a lot of different things...
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ROI / Cost (care and feeding)
The product improves communication for the organization as a whole. I don't really know all of the...
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Other Observations & Comments
Vocera has talked a lot about their other products and different things we could look at in the future....
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Service and Support
Vocera’s biggest strengths are that they always deliver what they promise and give very prompt...
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ROI / Cost (care and feeding)
Our supervisors used to have to deliver messages by hand and talk to departments to give people...
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Lessons Learned
If someone were looking into getting The Vocera Platform for voice capabilities, Vocera Engage...
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Functionality and Upgrades
The product kind of just sits there. I feel like a walkie-talkie would be just as effective as...
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Other Observations & Comments
The vendor does some bulletins and things like that when there are upgrades, but upgrades are not...
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Functionality and Upgrades
Depending on what someone was looking for, I would recommend the product. The product's main feature...
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Future Outlook
I would buy the solution again without a doubt. Vocera is my best vendor. The Vocera Platform is...
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Service and Support
The whole time we were upgrading, Vocera’s people were very helpful and concerned about getting back...
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Other Observations & Comments
Vocera is a really good company. There is more to Vocera than the platform and its usage. The vendor...
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Relationship
Overall, our experience with Vocera has been positive. We have had ups and downs. A few years ago,...
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Lessons Learned
For anyone who is planning to utilize Vocera's system, I would tell them that it isn't a one-time...
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Service and Support
Vocera keeps their promises. During our last upgrade, we had a few struggles with our current...
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Technology
We have had some functionality issues, though I don't know whether those are internal issues or...
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Sales and Contracting
We need better third-party integrations with Vocera's platform. Once we started trying to do more...
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Technology
With the devices, there are some limitations to actually utilizing the functionality of a hands-free...
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Other Observations & Comments
We have recently updated our Wi-Fi access points throughout the building. We have had wireless...
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Implementation and Training
When we implement Vocera's platform at a new site, we have issues around hardware and sometimes...
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Functionality and Upgrades
If we were able to standardize on one telecom system, then there would probably be no need for...
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Functionality and Upgrades
The Vocera badge hasn’t changed in years. The technology and hardware haven’t really changed that...
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Sales and Contracting
When we want new things, it is not hard to get someone at Vocera to pitch us the new things.
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Relationship
The vendor is extremely helpful. The sales representative that I have worked with has been extremely...
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Service and Support
Nowadays when we call the support team, the support people create a ticket, but they can't help us...
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Functionality and Upgrades
When we switched to the platform, Vocera didn't tell us that we would lose some functions on our...
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ROI / Cost (care and feeding)
I would recommend Vocera's product because the communication aspect is good. I don't have to run...
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Functionality and Upgrades
With my call lights feature, my nurse call is all integrated in the system. If a patient puts on...
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Interfacing and Integration
We are integrating a lot, and the vendor is doing really well with integration. When we add...
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ROI / Cost (care and feeding)
The solution drives outcomes when it is working. The vendor goes through workflow analysis and has...
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Lessons Learned
I would recommend the product, but I would also tell others about the pitfalls of this platform and...
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Service and Support
When we have issues, we get crickets from the vendor for the most part. It takes about 24 hours for...
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Implementation and Training
It has been a bumpy ride since the go-live. But that is not entirely Vocera’s fault. We implemented...
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Technology
The devices break quite often. We do get them replaced, but there may be better options out there....
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ROI / Cost (care and feeding)
We have to have the lanyards or the clips, the batteries, the battery chargers, and the devices. And...
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Technology
There are three different ways we can use the Vocera solution. The easiest to use is the platform....
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Technology
One of the advantages of the platform is that nurses can be hands free with the smart badge; they...
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Interfacing and Integration
The system is used across the whole hospital. I like the system and all of its features; the system...
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Sales and Contracting
The salespeople will promise a lot, but then infrastructure people say things are not exactly that...
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ROI / Cost (care and feeding)
The platform is expensive. The badges are not cheap, so reducing the cost is the main improvement I...
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Functionality and Upgrades
The system works over our wireless network, but there are always some inherent problems with...
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Interfacing and Integration
The system is a very useful communication tool. The system integrates well into our EMR and patient...
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ROI / Cost (care and feeding)
The system is expensive; it is a little too expensive for what it is. We would like to see Vocera...
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Implementation and Training
There were some problems during the implementation, so we had to upgrade. Bugs happen, but we always...
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Functionality and Upgrades
The system is pretty easy. Most times, we scroll through pages rather than a menu, such as a...
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Service and Support
Usually, the release notes tell us what is coming. The vendor is very aware of known bugs and what...
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ROI / Cost (care and feeding)
The system isn't terribly expensive and does a lot. The system is good for the money. We had...
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Service and Support
Vocera has met all of the items we have asked them to do. Our users have always been satisfied with...
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Other Observations & Comments
The integration needs some work, but that is on our end and not Vocera's. Users struggle with any...
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Functionality and Upgrades
Vocera's platform is very valuable. It allows for quick and efficient communication between...
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Relationship
Vocera listens to our vision and tries to marry their products to that vision. They have delivered...
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Interfacing and Integration
We are in a world of interoperability, and Vocera falls short in that. They want to meet our needs...
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Technology
The solution is a little complicated, but it isn't terrible. We need to position the solution's...
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ROI / Cost (care and feeding)
The solution is worth its cost, but the vendor still charges us a lot for the product.
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Functionality and Upgrades
I wouldn't buy the solution again because of how infrequently we use it. However, some of our people...
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ROI / Cost (care and feeding)
If a peer in the same position as me were looking for a voice-over internet solution, I would say...
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Relationship
The staff at Vocera is good. The sales and support teams have been extremely helpful.
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Future Outlook
In terms of new technology, we are not consuming new things. Vocera's platform was never widely...
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Functionality and Upgrades
We have struggled with consistency with the voice recognition quality using Vocera Enterprise...
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Service and Support
Vocera has come out on-site and helped to create testing scenarios and generate testing logs. I...
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Other Observations & Comments
With Vocera Enterprise Platform, it is a little trickier to see the outcomes because the outcomes...
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Technology
Vocera has a niche use case for us because they provide a hands-free option in the ED that our other...
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Service and Support
I don't think that Vocera has done much with new technology for a while. They could change and be...
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ROI / Cost (care and feeding)
The vendor is starting to charge for a lot of little things. Those things are sometimes surprises,...
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Functionality and Upgrades
The product does well with person-to-person communication. It also does well with handling clinical...
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Service and Support
Vocera does a good job of listening to their customers. However, as they have gotten bigger, they...
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Relationship
The vendor's executives have turned over a lot lately. I don't think that they are as in touch with...
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Implementation and Training
The vendor's implementation team is harder to work with than any of their other teams.
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Interfacing and Integration
We are doing integrations and asking the product to do a lot of things. The solution can't do...
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Relationship
We have worked with Vocera on testing and product development. We have been fortunate enough to be a...
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Functionality and Upgrades
Vocera provides a fairly no-nonsense system. Even without any training or with little training,...
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Service and Support
We have a technical account manager, and they are very proactive. The phone and web support has...
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ROI / Cost (care and feeding)
We will keep Vocera Enterprise Platform because it helps us with fall risk and the ROI is good. We...
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Functionality and Upgrades
We get calls if users are getting no connection, if the system needs a battery replacement, or if...
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Functionality and Upgrades
The product is very simple to use. Our staff is familiar with it. When users are doing a broadcast,...
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Implementation and Training
We have had the system for so long that a lot of our staff do not need training. Once we bumped up...
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Service and Support
The vendor doesn't really alert us of issues. We have to tell them what is wrong. Once we get on the...
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Functionality and Upgrades
Vocera Enterprise Platform is not going away. It is our only communication platform throughout the...
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Implementation and Training
The vendor does a really good job of partnering with us to enable our communication strategy. Vocera...
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Interfacing and Integration
There are a lot of layers to using the system's staff scheduling piece. I would like to see that...
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Relationship
We work closely with some of the vendor's people. Those people are very responsive when we have...
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Functionality and Upgrades
The product works well for our organization. Our staff members have been really pleased with it. I...
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Technology
Vocera could improve the solution's text-to-speech feature. Instead of typing things out, we would...
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Relationship
The person we worked with the most was super helpful during the whole integration of the system....
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ROI / Cost (care and feeding)
I haven't seen Vocera charge for fixing anything, and that is good. The vendor supplies the parts,...
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Relationship
Vocera Enterprise Platform has ups and downs, but most issues stem from the fact that our...
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Service and Support
Vocera’s support people have been fantastic. I have subject matter experts on my team that work very...
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Implementation and Training
Vocera Enterprise Platform is a little difficult to use and requires more training, but the vendor’s...
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Functionality and Upgrades
Vocera Enterprise Platform is simple to use for what nurses must do. All the nurses need to do is...
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Service and Support
I don't see a lot of proactivity on Vocera’s part unless I am pushing them. Our communication could...
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Other Observations & Comments
We paid a lot of money for Vocera Enterprise Platform and couldn’t use all of it, so the value we...
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Service and Support
Vocera is great. They are probably one of the best companies that I have ever worked with. The tech...
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Sales and Contracting
Vocera’s sales department is very prompt if I need to request new equipment and do other things like...
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Service and Support
I would like to see Vocera be more proactive on updates. Right now, the vendor leaves the...
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Functionality and Upgrades
I use the Vocera platform every day, and so do all my colleagues. It is really beneficial because we...
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Functionality and Upgrades
Vocera is spreading themselves too thin. I understand they are trying to diversify their portfolio,...
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ROI / Cost (care and feeding)
The Vocera system is the hub of all of our communications, and the solution just works. We have a...
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Lessons Learned
The Vocera system is more labor intensive than most would think. Another vendor has things down in...
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Interfacing and Integration
I would like to see all of Vocera's solutions under one umbrella. That would allow us to streamline...
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Functionality and Upgrades
The solution as a whole is very user friendly. It is a good system. Some of its reports aren't as...
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Interfacing and Integration
We haven't seen any other systems out there that are as good as Vocera Platform. The system does a...
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Implementation and Training
The vendor took way too long to implement the system, and we wanted things to get done in a timely...
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Service and Support
The vendor's support people are available 24/7. They are very quick to resolve urgent issues. They...
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Functionality and Upgrades
We used to have the Vocera Report Server (VRS). That server sent out reports to unit coordinators...
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Service and Support
When I call in, Vocera's service is timely. The service staff members are knowledgeable and...
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ROI / Cost (care and feeding)
I don’t feel nickel-and-dimed by Vocera. Their products are expensive. However, we knew that going...
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Interfacing and Integration
I really like how well the product integrates with pertinent systems, especially our nurse call...
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ROI / Cost (care and feeding)
Vocera charges for everything we get. We must pay for support and every piece of equipment. However,...
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Functionality and Upgrades
We haven't come across any major issues. The product has been going strong and is reliable....
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Relationship
Vocera does a good job of keeping their promises and supporting us through upgrades. Vocera has the...
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Interfacing and Integration
There are things Vocera Platform cannot do in terms of integration that would be nice, and there are...
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Relationship
Vocera has a good vision for their product, but that vision is not a good fit for healthcare. If I...
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ROI / Cost (care and feeding)
Vocera doesn't avoid nickel-and-diming. The support costs for the platform are very steep. We pay...
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Service and Support
We hit a valley with Vocera, and now they are climbing out of that valley. Our last account manager...
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Relationship
Vocera is a little slow. They seem scatterbrained with their secure texting because they purchased...
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Win/Loss - Why they were selected (by current clients)
There are so many secure texting solutions, and they all basically do the same thing. Organizations...
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Functionality and Upgrades
Things with Vocera are actually very good. I can do so many things through simple texting,...
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Functionality and Upgrades
In all my discussions with Vocera, they have definitely achieved what they have outlined. The system...
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ROI / Cost (care and feeding)
Vocera doesn’t charge for everything that comes up. The cost is covered under the vendor's support...
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Implementation and Training
Vocera lets us know when they have a training coming up and asks us whether we want to register for...
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Service and Support
The vendor's support people are always supportive and assist us through the process. The vendor is...
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Relationship
Vocera is always looking at improving what they have and figuring out how they can support...
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Functionality and Upgrades
I have had a great experience with the product. Vocera has one platform that puts all of their...
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Other Observations & Comments
Vocera's product is great, but having three separate platforms is a little frustrating. Getting some...
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Implementation and Training
Our implementation with Vocera was fabulous.
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Functionality and Upgrades
The newer badges have a larger screen, so they are easier to see, but they are super sensitive. The...
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Service and Support
Vocera has great support. When I call in, I get really good people most of the time. There is one...
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Functionality and Upgrades
Every once in a while, there are some voice recognition issues in the system, but those could be on...
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Functionality and Upgrades
The vendor started with a product that would allow us to have phones and badges, but the...
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Functionality and Upgrades
Vocera had voice recognition probably before smartphones and those kinds of things came into play....
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Technology
The product has been very reliable for us. We rarely have downtime with the system. It works as a...
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ROI / Cost (care and feeding)
The badges are expensive, and they come with batteries that are generally pretty useful. We have to...
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Service and Support
I don't get a ton of emails from Vocera about proactive things they have found or are changing. If...
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Functionality and Upgrades
We have used the system for a few years, and we have gone through different upgrades and different...
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Interfacing and Integration
We didn’t run into any major challenges around integration; it just took time. Many organizations...
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Service and Support
The vendor works well with us. We have access to our account representative and an engineer. When an...
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Relationship
I would like the vendor to do a better job of showing us what the next version of the solution will...
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Relationship
Vocera's support has been really good. Some things have gotten slower because of their takeover by...
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Service and Support
It seems like the folks who work on our tickets are entry level and only work on very simple issues....
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Functionality and Upgrades
We can use some of the reporting in Vocera Platform to measure certain parameters that we are...
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Functionality and Upgrades
The Vocera equipment doesn't exist in a vacuum, so there are things that play on our network in the...
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Functionality and Upgrades
The devices have some shortcomings. There are issues with how the batteries are clipped into the...
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Functionality and Upgrades
The product is simple to use. It has grown to such a point where more and more users are becoming...
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Service and Support
I like to use the phone to call Vocera's support. The turnaround for somebody getting ahold of the...
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Lessons Learned
Vocera Platform is a great product. The only shortcomings we have had aren't necessarily a problem...
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Functionality and Upgrades
I have seen the ease of use for the clinicians, and I have used the system while walking through the...
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Lessons Learned
If someone were choosing to go with a communication platform like Vocera, I would highly recommend...
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Technology
Vocera is quick to jump in and provide resources to help us as needed. They always seem to be...
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ROI / Cost (care and feeding)
With Vocera, we seem to be paying for what we get. In situations with other vendors, we buy the main...
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Implementation and Training
It has been a while since I have had to do training with Vocera, but they have provided a lot of...
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Technology
Vocera is constantly reaching out and making us aware of innovations, new upgrades, and any bug...
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Relationship
I have never had to work with anyone from Vocera beyond my account representative and the sales...
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Future Outlook
We are waiting to see what direction we decide to go, but at least for the next couple of years,...
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Service and Support
At times, Vocera's service is horrible, but at times, it is good. Vocera is the epitome of average....
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Sales and Contracting
Vocera needs to look at other modern technologies that are out there right now. At the time Vocera...
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Lessons Learned
Vocera does bring best practices to the table, but a lot of the best practices are to only use...
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Sales and Contracting
The main issue we have had with Vocera Platform isn’t necessarily related to the system itself. We...
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Service and Support
We have some issues with voice recognition. We submit a lot of tickets for things that Vocera...
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Functionality and Upgrades
We mainly use Vocera Platform for communication between staff members. We have set up groups and...
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Functionality and Upgrades
I can have Vocera Platform on my smartphone. I can locate people that way. When users have the...
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Functionality and Upgrades
Users don’t need to have Smartbadge because they can use the Vocera Platform app on their phones....
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Relationship
Vocera does innovate, but they do not innovate as quickly as we would like. Other vendors' voice...
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Interfacing and Integration
The Vocera system is good. Vocera does everything they can to support our integration goals. Our...
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Functionality and Upgrades
Vocera Platform is easy to use and simple to manage and set up. We have several locations that are...
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Relationship
We haven't had the adoption that we would have liked, and that is a bit frustrating. We have had...
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Service and Support
We rarely need support from Vocera, but when we do reach out, they are good at resolving our issues....
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