The Vocera Platform
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Subject Expert
Paul Hess
Senior Research Director
Commentary Summary
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User Commentary
Vocera's platform is very valuable. It allows for quick and efficient communication between...
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Vocera listens to our vision and tries to marry their products to that vision. They have delivered...
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We are in a world of interoperability, and Vocera falls short in that. They want to meet our needs...
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The solution is a little complicated, but it isn't terrible. We need to position the solution's...
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The solution is worth its cost, but the vendor still charges us a lot for the product.
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I wouldn't buy the solution again because of how infrequently we use it. However, some of our people...
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If a peer in the same position as me were looking for a voice-over internet solution, I would say...
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The staff at Vocera is good. The sales and support teams have been extremely helpful.
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In terms of new technology, we are not consuming new things. Vocera's platform was never widely...
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We have struggled with consistency with the voice recognition quality using Vocera Enterprise...
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Vocera has come out on-site and helped to create testing scenarios and generate testing logs. I...
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With Vocera Enterprise Platform, it is a little trickier to see the outcomes because the outcomes...
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Vocera has a niche use case for us because they provide a hands-free option in the ED that our other...
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I don't think that Vocera has done much with new technology for a while. They could change and be...
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The vendor is starting to charge for a lot of little things. Those things are sometimes surprises,...
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The product does well with person-to-person communication. It also does well with handling clinical...
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Vocera does a good job of listening to their customers. However, as they have gotten bigger, they...
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The vendor's executives have turned over a lot lately. I don't think that they are as in touch with...
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The vendor's implementation team is harder to work with than any of their other teams.
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We are doing integrations and asking the product to do a lot of things. The solution can't do...
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We have worked with Vocera on testing and product development. We have been fortunate enough to be a...
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Vocera provides a fairly no-nonsense system. Even without any training or with little training,...
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We have a technical account manager, and they are very proactive. The phone and web support has...
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We will keep Vocera Enterprise Platform because it helps us with fall risk, and the ROI is good. We...
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We get calls if users are getting no connection, if the system needs a battery replacement, or if...
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The product is very simple to use. Our staff is familiar with it. When users are doing a broadcast,...
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We have had the system for so long that a lot of our staff do not need training. Once we bumped up...
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The vendor doesn't really alert us of issues. We have to tell them what is wrong. Once we get on the...
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Vocera Enterprise Platform is not going away. It is our only communication platform throughout the...
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The vendor does a really good job of partnering with us to enable our communication strategy. Vocera...
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There are a lot of layers to using the system's staff scheduling piece. I would like to see that...
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We work closely with some of the vendor's people. Those people are very responsive when we have...
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The product works well for our organization. Our staff members have been really pleased with it. I...
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Vocera could improve the solution's text-to-speech feature. Instead of typing things out, we would...
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The person we worked with the most was super helpful during the whole integration of the system....
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I haven't seen Vocera charge for fixing anything, and that is good. The vendor supplies the parts,...
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Vocera Enterprise Platform has ups and downs, but most issues stem from the fact that our...
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Vocera’s support people have been fantastic. I have subject matter experts on my team that work very...
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Vocera Enterprise Platform is a little difficult to use and requires more training, but the vendor’s...
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Vocera Enterprise Platform is simple to use for what nurses must do. All the nurses need to do is...
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I don't see a lot of proactiveness on Vocera’s part unless I am pushing them. Our communication...
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We paid a lot of money for Vocera Enterprise Platform and couldn’t use all of it, so the value we...
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Vocera is great. They are probably one of the best companies that I have ever worked with. The tech...
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Vocera’s sales department is very prompt if I need to request new equipment and do other things like...
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I would like to see Vocera be more proactive on updates. Right now, the vendor leaves the...
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I use the Vocera platform every day, and so do all my colleagues. It is really beneficial because we...
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Vocera is spreading themselves too thin. I understand they are trying to diversify their portfolio,...
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The Vocera system is the hub of all of our communications, and the solution just works. We have a...
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The Vocera system is more labor intensive than most would think. Another vendor has things down in...
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I would like to see all of Vocera's solutions under one umbrella. That would allow us to streamline...
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The solution as a whole is very user friendly. It is a good system. Some of its reports aren't as...
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We haven't seen any other systems out there that are as good as Vocera Platform. The system does a...
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The vendor took way too long to implement the system, and we wanted things to get done in a timely...
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The vendor's support people are available 24/7. They are very quick to resolve urgent issues. They...
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We used to have the Vocera Report Server (VRS). That server sent out reports to unit coordinators...
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When I call in, Vocera's service is timely. The service staff members are knowledgeable and...
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I don’t feel nickel-and-dimed by Vocera. Their products are expensive. However, we knew that going...
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I really like how well the product integrates with pertinent systems, especially our nurse call...
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Vocera charges for everything we get. We must pay for support and every piece of equipment. However,...
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We haven't come across any major issues. The product has been going strong and is reliable....
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Vocera does a good job of keeping their promises and supporting us through upgrades. Vocera has the...
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There are things Vocera Platform cannot do in terms of integration that would be nice, and there are...
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Vocera has a good vision for their product, but that vision is not a good fit for healthcare. If I...
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Vocera doesn't avoid nickel-and-diming. The support costs for the platform are very steep. We pay...
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We hit a valley with Vocera, and now they are climbing out of that valley. Our last account manager...
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Vocera is a little slow. They seem scatterbrained with their secure texting because they purchased...
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There are so many secure texting solutions, and they all basically do the same thing. Organizations...
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Things with Vocera are actually very good. I can do so many things through simple texting,...
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In all my discussions with Vocera, they have definitely achieved what they have outlined. The system...
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Vocera doesn’t charge for everything that comes up. The cost is covered under the vendor's support...
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Vocera lets us know when they have a training coming up and asks us whether we want to register for...
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The vendor's support people are always supportive and assist us through the process. The vendor is...
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Vocera is always looking at improving what they have and figuring out how they can support...
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I have had a great experience with the product. Vocera has one platform that puts all of their...
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Vocera's product is great, but having three separate platforms is a little frustrating. Getting some...
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Our implementation with Vocera was fabulous.
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The newer badges have a larger screen, so they are easier to see, but they are super sensitive. The...
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Vocera has great support. When I call in, I get really good people most of the time. There is one...
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Every once in a while, there are some voice recognition issues in the system, but those could be on...
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The vendor started with a product that would allow us to have phones and badges, but the...
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Vocera had voice recognition probably before smartphones and those kinds of things came into play....
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The product has been very reliable for us. We rarely have downtime with the system. It works as a...
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The badges are expensive, and they come with batteries that are generally pretty useful. We have to...
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I don't get a ton of emails from Vocera about proactive things they have found or are changing. If...
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We have used the system for a few years, and we have gone through different upgrades and different...
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We didn’t run into any major challenges around integration; it just took time. Many organizations...
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The vendor works well with us. We have access to our account representative and an engineer. When an...
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I would like the vendor to do a better job of showing us what the next version of the solution will...
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Vocera's support has been really good. Some things have gotten slower because of their takeover by...
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It seems like the folks who work on our tickets are entry level and only work on very simple issues....
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We can use some of the reporting in Vocera Platform to measure certain parameters that we are...
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The Vocera equipment doesn't exist in a vacuum, so there are things that play on our network in the...
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The devices have some shortcomings. There are issues with how the batteries are clipped into the...
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The product is simple to use. It has grown to such a point where more and more users are becoming...
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I like to use the phone to call Vocera's support. The turnaround for somebody getting ahold of the...
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Vocera Platform is a great product. The only shortcomings we have had aren't necessarily a problem...
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I have seen the ease of use for the clinicians, and I have used the system while walking through the...
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If someone were choosing to go with a communication platform like Vocera, I would highly recommend...
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Vocera is quick to jump in and provide resources to help us as needed. They always seem to be...
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With Vocera, we seem to be paying for what we get. In situations with other vendors, we buy the main...
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It has been a while since I have had to do training with Vocera, but they have provided a lot of...
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Vocera is constantly reaching out and making us aware of innovations, new upgrades, and any bug...
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I have never had to work with anyone from Vocera beyond my account representative and the sales...
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We are waiting to see what direction we decide to go, but at least for the next couple of years,...
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At times, Vocera's service is horrible, but at times, it is good. Vocera is the epitome of average....
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Vocera needs to look at other modern technologies that are out there right now. At the time Vocera...
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Vocera does bring best practices to the table, but a lot of the best practices are to only use...
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The main issue we have had with Vocera Platform isn’t necessarily related to the system itself. We...
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We have some issues with voice recognition. We submit a lot of tickets for things that Vocera...
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We mainly use Vocera Platform for communication between staff members. We have set up groups and...
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I can have Vocera Platform on my smartphone. I can locate people that way. When users have the...
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Users don’t need to have Smartbadge because they can use the Vocera Platform app on their phones....
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Vocera does innovate, but they do not innovate as quickly as we would like. Other vendors' voice...
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The Vocera system is good. Vocera does everything they can to support our integration goals. Our...
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Vocera Platform is easy to use and simple to manage and set up. We have several locations that are...
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We haven't had the adoption that we would have liked, and that is a bit frustrating. We have had...
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We rarely need support from Vocera, but when we do reach out, they are good at resolving our issues....
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The system's ease of use depends on the actual end user. I have quite a few people who find it easy...
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I speak to Vocera a lot one-on-one, and I don’t hold anything back. So if there is an issue, I just...
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I would give Vocera an even higher score if I could. We are going to be expanding, so the system...
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Vocera is expensive, but I understand why. I would still agree with their pricing.
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The breakdown on our Vocera implementation was only because our project managers ended up being...
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Sometimes Vocera updates and upgrades, and I don't like all of it. Some of the logging that Vocera...
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We have been able to create lots of different things now as far as the servers go. We created a...
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Some of our issues with Vocera Platform are related to support. We have an admin who works with our...
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Vocera isn't great at testing. They say they are going to, but I don't think their testing is very...
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Our original training for Vocera Platform was not good, and our knowledge of the product has only...
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When we first went live, Vocera Platform did not work as promoted. As we have added Vocera Badges,...
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Vocera has put out some new badges. I have not found out how well those are working yet, but at...
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