Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
The product can basically serve as a pager. We had an instance right after we implemented The Vocera...
Login or Create an Account to see details.
Interfacing and Integration
Integrating The Vocera Platform was good. We integrated it with our nurse call system, so when...
Login or Create an Account to see details.
Service and Support
We reached out to Vocera because we had problems early on. We had something down at one point as we...
Login or Create an Account to see details.
Implementation and Training
The implementation of The Vocera Platform was all very well laid out, and everybody involved knew...
Login or Create an Account to see details.
Implementation and Training
Our trainer’s approach in training was very proactive. They talked about a lot of different things...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The product improves communication for the organization as a whole. I don't really know all of the...
Login or Create an Account to see details.
Other Observations & Comments
Vocera has talked a lot about their other products and different things we could look at in the future....
Login or Create an Account to see details.
Service and Support
Vocera’s biggest strengths are that they always deliver what they promise and give very prompt...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Our supervisors used to have to deliver messages by hand and talk to departments to give people...
Login or Create an Account to see details.
Lessons Learned
If someone were looking into getting The Vocera Platform for voice capabilities, Vocera Engage...
Login or Create an Account to see details.
Functionality and Upgrades
The product kind of just sits there. I feel like a walkie-talkie would be just as effective as...
Login or Create an Account to see details.
Other Observations & Comments
The vendor does some bulletins and things like that when there are upgrades, but upgrades are not...
Login or Create an Account to see details.
Functionality and Upgrades
Depending on what someone was looking for, I would recommend the product. The product's main feature...
Login or Create an Account to see details.
Future Outlook
I would buy the solution again without a doubt. Vocera is my best vendor. The Vocera Platform is...
Login or Create an Account to see details.
Service and Support
The whole time we were upgrading, Vocera’s people were very helpful and concerned about getting back...
Login or Create an Account to see details.
Other Observations & Comments
Vocera is a really good company. There is more to Vocera than the platform and its usage. The vendor...
Login or Create an Account to see details.
Relationship
Overall, our experience with Vocera has been positive. We have had ups and downs. A few years ago,...
Login or Create an Account to see details.
Lessons Learned
For anyone who is planning to utilize Vocera's system, I would tell them that it isn't a one-time...
Login or Create an Account to see details.
Service and Support
Vocera keeps their promises. During our last upgrade, we had a few struggles with our current...
Login or Create an Account to see details.
Technology
We have had some functionality issues, though I don't know whether those are internal issues or...
Login or Create an Account to see details.
Sales and Contracting
We need better third-party integrations with Vocera's platform. Once we started trying to do more...
Login or Create an Account to see details.
Technology
With the devices, there are some limitations to actually utilizing the functionality of a hands-free...
Login or Create an Account to see details.
Other Observations & Comments
We have recently updated our Wi-Fi access points throughout the building. We have had wireless...
Login or Create an Account to see details.
Implementation and Training
When we implement Vocera's platform at a new site, we have issues around hardware and sometimes...
Login or Create an Account to see details.
Functionality and Upgrades
If we were able to standardize on one telecom system, then there would probably be no need for...
Login or Create an Account to see details.
Functionality and Upgrades
The Vocera badge hasn’t changed in years. The technology and hardware haven’t really changed that...
Login or Create an Account to see details.
Sales and Contracting
When we want new things, it is not hard to get someone at Vocera to pitch us the new things.
Login or Create an Account to see details.
Relationship
The vendor is extremely helpful. The sales representative that I have worked with has been extremely...
Login or Create an Account to see details.
Service and Support
Nowadays when we call the support team, the support people create a ticket, but they can't help us...
Login or Create an Account to see details.
Functionality and Upgrades
When we switched to the platform, Vocera didn't tell us that we would lose some functions on our...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I would recommend Vocera's product because the communication aspect is good. I don't have to run...
Login or Create an Account to see details.
Functionality and Upgrades
With my call lights feature, my nurse call is all integrated in the system. If a patient puts on...
Login or Create an Account to see details.
Interfacing and Integration
We are integrating a lot, and the vendor is doing really well with integration. When we add...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The solution drives outcomes when it is working. The vendor goes through workflow analysis and has...
Login or Create an Account to see details.
Lessons Learned
I would recommend the product, but I would also tell others about the pitfalls of this platform and...
Login or Create an Account to see details.
Service and Support
When we have issues, we get crickets from the vendor for the most part. It takes about 24 hours for...
Login or Create an Account to see details.
Implementation and Training
It has been a bumpy ride since the go-live. But that is not entirely Vocera’s fault. We implemented...
Login or Create an Account to see details.
Technology
The devices break quite often. We do get them replaced, but there may be better options out there....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have to have the lanyards or the clips, the batteries, the battery chargers, and the devices. And...
Login or Create an Account to see details.
Technology
There are three different ways we can use the Vocera solution. The easiest to use is the platform....
Login or Create an Account to see details.
Technology
One of the advantages of the platform is that nurses can be hands free with the smart badge; they...
Login or Create an Account to see details.
Interfacing and Integration
The system is used across the whole hospital. I like the system and all of its features; the system...
Login or Create an Account to see details.
Sales and Contracting
The salespeople will promise a lot, but then infrastructure people say things are not exactly that...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The platform is expensive. The badges are not cheap, so reducing the cost is the main improvement I...
Login or Create an Account to see details.
Functionality and Upgrades
The system works over our wireless network, but there are always some inherent problems with...
Login or Create an Account to see details.
Interfacing and Integration
The system is a very useful communication tool. The system integrates well into our EMR and patient...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The system is expensive; it is a little too expensive for what it is. We would like to see Vocera...
Login or Create an Account to see details.
Implementation and Training
There were some problems during the implementation, so we had to upgrade. Bugs happen, but we always...
Login or Create an Account to see details.
Functionality and Upgrades
The system is pretty easy. Most times, we scroll through pages rather than a menu, such as a...
Login or Create an Account to see details.
Service and Support
Usually, the release notes tell us what is coming. The vendor is very aware of known bugs and what...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The system isn't terribly expensive and does a lot. The system is good for the money. We had...
Login or Create an Account to see details.
Service and Support
Vocera has met all of the items we have asked them to do. Our users have always been satisfied with...
Login or Create an Account to see details.
Other Observations & Comments
The integration needs some work, but that is on our end and not Vocera's. Users struggle with any...
Login or Create an Account to see details.
Functionality and Upgrades
Vocera's platform is very valuable. It allows for quick and efficient communication between...
Login or Create an Account to see details.
Relationship
Vocera listens to our vision and tries to marry their products to that vision. They have delivered...
Login or Create an Account to see details.
Interfacing and Integration
We are in a world of interoperability, and Vocera falls short in that. They want to meet our needs...
Login or Create an Account to see details.
Technology
The solution is a little complicated, but it isn't terrible. We need to position the solution's...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The solution is worth its cost, but the vendor still charges us a lot for the product.
Login or Create an Account to see details.
Functionality and Upgrades
I wouldn't buy the solution again because of how infrequently we use it. However, some of our people...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
If a peer in the same position as me were looking for a voice-over internet solution, I would say...
Login or Create an Account to see details.
Relationship
The staff at Vocera is good. The sales and support teams have been extremely helpful.
Login or Create an Account to see details.
Future Outlook
In terms of new technology, we are not consuming new things. Vocera's platform was never widely...
Login or Create an Account to see details.
Functionality and Upgrades
We have struggled with consistency with the voice recognition quality using Vocera Enterprise...
Login or Create an Account to see details.
Service and Support
Vocera has come out on-site and helped to create testing scenarios and generate testing logs. I...
Login or Create an Account to see details.
Other Observations & Comments
With Vocera Enterprise Platform, it is a little trickier to see the outcomes because the outcomes...
Login or Create an Account to see details.
Technology
Vocera has a niche use case for us because they provide a hands-free option in the ED that our other...
Login or Create an Account to see details.
Service and Support
I don't think that Vocera has done much with new technology for a while. They could change and be...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The vendor is starting to charge for a lot of little things. Those things are sometimes surprises,...
Login or Create an Account to see details.
Functionality and Upgrades
The product does well with person-to-person communication. It also does well with handling clinical...
Login or Create an Account to see details.
Service and Support
Vocera does a good job of listening to their customers. However, as they have gotten bigger, they...
Login or Create an Account to see details.
Relationship
The vendor's executives have turned over a lot lately. I don't think that they are as in touch with...
Login or Create an Account to see details.
Implementation and Training
The vendor's implementation team is harder to work with than any of their other teams.
Login or Create an Account to see details.
Interfacing and Integration
We are doing integrations and asking the product to do a lot of things. The solution can't do...
Login or Create an Account to see details.
Relationship
We have worked with Vocera on testing and product development. We have been fortunate enough to be a...
Login or Create an Account to see details.
Functionality and Upgrades
Vocera provides a fairly no-nonsense system. Even without any training or with little training,...
Login or Create an Account to see details.
Service and Support
We have a technical account manager, and they are very proactive. The phone and web support has...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We will keep Vocera Enterprise Platform because it helps us with fall risk and the ROI is good. We...
Login or Create an Account to see details.
Functionality and Upgrades
We get calls if users are getting no connection, if the system needs a battery replacement, or if...
Login or Create an Account to see details.
Functionality and Upgrades
The product is very simple to use. Our staff is familiar with it. When users are doing a broadcast,...
Login or Create an Account to see details.
Implementation and Training
We have had the system for so long that a lot of our staff do not need training. Once we bumped up...
Login or Create an Account to see details.
Service and Support
The vendor doesn't really alert us of issues. We have to tell them what is wrong. Once we get on the...
Login or Create an Account to see details.
Functionality and Upgrades
Vocera Enterprise Platform is not going away. It is our only communication platform throughout the...
Login or Create an Account to see details.
Implementation and Training
The vendor does a really good job of partnering with us to enable our communication strategy. Vocera...
Login or Create an Account to see details.
Interfacing and Integration
There are a lot of layers to using the system's staff scheduling piece. I would like to see that...
Login or Create an Account to see details.
Relationship
We work closely with some of the vendor's people. Those people are very responsive when we have...
Login or Create an Account to see details.
Functionality and Upgrades
The product works well for our organization. Our staff members have been really pleased with it. I...
Login or Create an Account to see details.
Technology
Vocera could improve the solution's text-to-speech feature. Instead of typing things out, we would...
Login or Create an Account to see details.
Relationship
The person we worked with the most was super helpful during the whole integration of the system....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I haven't seen Vocera charge for fixing anything, and that is good. The vendor supplies the parts,...
Login or Create an Account to see details.
Relationship
Vocera Enterprise Platform has ups and downs, but most issues stem from the fact that our...
Login or Create an Account to see details.
Service and Support
Vocera’s support people have been fantastic. I have subject matter experts on my team that work very...
Login or Create an Account to see details.
Implementation and Training
Vocera Enterprise Platform is a little difficult to use and requires more training, but the vendor’s...
Login or Create an Account to see details.
Functionality and Upgrades
Vocera Enterprise Platform is simple to use for what nurses must do. All the nurses need to do is...
Login or Create an Account to see details.
Service and Support
I don't see a lot of proactivity on Vocera’s part unless I am pushing them. Our communication could...
Login or Create an Account to see details.
Other Observations & Comments
We paid a lot of money for Vocera Enterprise Platform and couldn’t use all of it, so the value we...
Login or Create an Account to see details.
Service and Support
Vocera is great. They are probably one of the best companies that I have ever worked with. The tech...
Login or Create an Account to see details.
Sales and Contracting
Vocera’s sales department is very prompt if I need to request new equipment and do other things like...
Login or Create an Account to see details.
Service and Support
I would like to see Vocera be more proactive on updates. Right now, the vendor leaves the...
Login or Create an Account to see details.
Functionality and Upgrades
I use the Vocera platform every day, and so do all my colleagues. It is really beneficial because we...
Login or Create an Account to see details.
Functionality and Upgrades
Vocera is spreading themselves too thin. I understand they are trying to diversify their portfolio,...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The Vocera system is the hub of all of our communications, and the solution just works. We have a...
Login or Create an Account to see details.
Lessons Learned
The Vocera system is more labor intensive than most would think. Another vendor has things down in...
Login or Create an Account to see details.
Interfacing and Integration
I would like to see all of Vocera's solutions under one umbrella. That would allow us to streamline...
Login or Create an Account to see details.
Functionality and Upgrades
The solution as a whole is very user friendly. It is a good system. Some of its reports aren't as...
Login or Create an Account to see details.
Interfacing and Integration
We haven't seen any other systems out there that are as good as Vocera Platform. The system does a...
Login or Create an Account to see details.
Implementation and Training
The vendor took way too long to implement the system, and we wanted things to get done in a timely...
Login or Create an Account to see details.
Service and Support
The vendor's support people are available 24/7. They are very quick to resolve urgent issues. They...
Login or Create an Account to see details.
Functionality and Upgrades
We used to have the Vocera Report Server (VRS). That server sent out reports to unit coordinators...
Login or Create an Account to see details.
Service and Support
When I call in, Vocera's service is timely. The service staff members are knowledgeable and...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I don’t feel nickel-and-dimed by Vocera. Their products are expensive. However, we knew that going...
Login or Create an Account to see details.
Interfacing and Integration
I really like how well the product integrates with pertinent systems, especially our nurse call...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Vocera charges for everything we get. We must pay for support and every piece of equipment. However,...
Login or Create an Account to see details.
Functionality and Upgrades
We haven't come across any major issues. The product has been going strong and is reliable....
Login or Create an Account to see details.
Relationship
Vocera does a good job of keeping their promises and supporting us through upgrades. Vocera has the...
Login or Create an Account to see details.
Interfacing and Integration
There are things Vocera Platform cannot do in terms of integration that would be nice, and there are...
Login or Create an Account to see details.
Relationship
Vocera has a good vision for their product, but that vision is not a good fit for healthcare. If I...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Vocera doesn't avoid nickel-and-diming. The support costs for the platform are very steep. We pay...
Login or Create an Account to see details.
Service and Support
We hit a valley with Vocera, and now they are climbing out of that valley. Our last account manager...
Login or Create an Account to see details.
Relationship
Vocera is a little slow. They seem scatterbrained with their secure texting because they purchased...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
There are so many secure texting solutions, and they all basically do the same thing. Organizations...
Login or Create an Account to see details.
Functionality and Upgrades
Things with Vocera are actually very good. I can do so many things through simple texting,...
Login or Create an Account to see details.
Functionality and Upgrades
In all my discussions with Vocera, they have definitely achieved what they have outlined. The system...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Vocera doesn’t charge for everything that comes up. The cost is covered under the vendor's support...
Login or Create an Account to see details.
Implementation and Training
Vocera lets us know when they have a training coming up and asks us whether we want to register for...
Login or Create an Account to see details.
Service and Support
The vendor's support people are always supportive and assist us through the process. The vendor is...
Login or Create an Account to see details.
Relationship
Vocera is always looking at improving what they have and figuring out how they can support...
Login or Create an Account to see details.
Functionality and Upgrades
I have had a great experience with the product. Vocera has one platform that puts all of their...
Login or Create an Account to see details.
Other Observations & Comments
Vocera's product is great, but having three separate platforms is a little frustrating. Getting some...
Login or Create an Account to see details.
Implementation and Training
Our implementation with Vocera was fabulous.
Login or Create an Account to see details.
Functionality and Upgrades
The newer badges have a larger screen, so they are easier to see, but they are super sensitive. The...
Login or Create an Account to see details.
Service and Support
Vocera has great support. When I call in, I get really good people most of the time. There is one...
Login or Create an Account to see details.
Functionality and Upgrades
Every once in a while, there are some voice recognition issues in the system, but those could be on...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor started with a product that would allow us to have phones and badges, but the...
Login or Create an Account to see details.
Functionality and Upgrades
Vocera had voice recognition probably before smartphones and those kinds of things came into play....
Login or Create an Account to see details.
Technology
The product has been very reliable for us. We rarely have downtime with the system. It works as a...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The badges are expensive, and they come with batteries that are generally pretty useful. We have to...
Login or Create an Account to see details.
Service and Support
I don't get a ton of emails from Vocera about proactive things they have found or are changing. If...
Login or Create an Account to see details.
Functionality and Upgrades
We have used the system for a few years, and we have gone through different upgrades and different...
Login or Create an Account to see details.
Interfacing and Integration
We didn’t run into any major challenges around integration; it just took time. Many organizations...
Login or Create an Account to see details.
Service and Support
The vendor works well with us. We have access to our account representative and an engineer. When an...
Login or Create an Account to see details.
Relationship
I would like the vendor to do a better job of showing us what the next version of the solution will...
Login or Create an Account to see details.
Relationship
Vocera's support has been really good. Some things have gotten slower because of their takeover by...
Login or Create an Account to see details.
Service and Support
It seems like the folks who work on our tickets are entry level and only work on very simple issues....
Login or Create an Account to see details.
Functionality and Upgrades
We can use some of the reporting in Vocera Platform to measure certain parameters that we are...
Login or Create an Account to see details.
Functionality and Upgrades
The Vocera equipment doesn't exist in a vacuum, so there are things that play on our network in the...
Login or Create an Account to see details.
Functionality and Upgrades
The devices have some shortcomings. There are issues with how the batteries are clipped into the...
Login or Create an Account to see details.
Functionality and Upgrades
The product is simple to use. It has grown to such a point where more and more users are becoming...
Login or Create an Account to see details.
Service and Support
I like to use the phone to call Vocera's support. The turnaround for somebody getting ahold of the...
Login or Create an Account to see details.
Lessons Learned
Vocera Platform is a great product. The only shortcomings we have had aren't necessarily a problem...
Login or Create an Account to see details.
Functionality and Upgrades
I have seen the ease of use for the clinicians, and I have used the system while walking through the...
Login or Create an Account to see details.
Lessons Learned
If someone were choosing to go with a communication platform like Vocera, I would highly recommend...
Login or Create an Account to see details.
Technology
Vocera is quick to jump in and provide resources to help us as needed. They always seem to be...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
With Vocera, we seem to be paying for what we get. In situations with other vendors, we buy the main...
Login or Create an Account to see details.
Implementation and Training
It has been a while since I have had to do training with Vocera, but they have provided a lot of...
Login or Create an Account to see details.
Technology
Vocera is constantly reaching out and making us aware of innovations, new upgrades, and any bug...
Login or Create an Account to see details.
Relationship
I have never had to work with anyone from Vocera beyond my account representative and the sales...
Login or Create an Account to see details.
Future Outlook
We are waiting to see what direction we decide to go, but at least for the next couple of years,...
Login or Create an Account to see details.
Service and Support
At times, Vocera's service is horrible, but at times, it is good. Vocera is the epitome of average....
Login or Create an Account to see details.
Sales and Contracting
Vocera needs to look at other modern technologies that are out there right now. At the time Vocera...
Login or Create an Account to see details.
Lessons Learned
Vocera does bring best practices to the table, but a lot of the best practices are to only use...
Login or Create an Account to see details.
Sales and Contracting
The main issue we have had with Vocera Platform isn’t necessarily related to the system itself. We...
Login or Create an Account to see details.
Service and Support
We have some issues with voice recognition. We submit a lot of tickets for things that Vocera...
Login or Create an Account to see details.
Functionality and Upgrades
We mainly use Vocera Platform for communication between staff members. We have set up groups and...
Login or Create an Account to see details.
Functionality and Upgrades
I can have Vocera Platform on my smartphone. I can locate people that way. When users have the...
Login or Create an Account to see details.
Functionality and Upgrades
Users don’t need to have Smartbadge because they can use the Vocera Platform app on their phones....
Login or Create an Account to see details.
Relationship
Vocera does innovate, but they do not innovate as quickly as we would like. Other vendors' voice...
Login or Create an Account to see details.
Interfacing and Integration
The Vocera system is good. Vocera does everything they can to support our integration goals. Our...
Login or Create an Account to see details.
Functionality and Upgrades
Vocera Platform is easy to use and simple to manage and set up. We have several locations that are...
Login or Create an Account to see details.
Relationship
We haven't had the adoption that we would have liked, and that is a bit frustrating. We have had...
Login or Create an Account to see details.
Service and Support
We rarely need support from Vocera, but when we do reach out, they are good at resolving our issues....
Login or Create an Account to see details.
Featured Report
Preferences