The Vocera Platform
Filtered view: All

Subject Expert
Paul Hess
Senior Research Director
KLAS Senior Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
VP/Other Executive

Vocera's platform is very valuable. It allows for quick and efficient communication between...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Vocera listens to our vision and tries to marry their products to that vision. They have delivered...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are in a world of interoperability, and Vocera falls short in that. They want to meet our needs...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is a little complicated, but it isn't terrible. We need to position the solution's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is worth its cost, but the vendor still charges us a lot for the product.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't buy the solution again because of how infrequently we use it. However, some of our people...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If a peer in the same position as me were looking for a voice-over internet solution, I would say...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The staff at Vocera is good. The sales and support teams have been extremely helpful.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

In terms of new technology, we are not consuming new things. Vocera's platform was never widely...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have struggled with consistency with the voice recognition quality using Vocera Enterprise...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera has come out on-site and helped to create testing scenarios and generate testing logs. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Vocera Enterprise Platform, it is a little trickier to see the outcomes because the outcomes...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera has a niche use case for us because they provide a hands-free option in the ED that our other...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think that Vocera has done much with new technology for a while. They could change and be...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is starting to charge for a lot of little things. Those things are sometimes surprises,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product does well with person-to-person communication. It also does well with handling clinical...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera does a good job of listening to their customers. However, as they have gotten bigger, they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's executives have turned over a lot lately. I don't think that they are as in touch with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's implementation team is harder to work with than any of their other teams.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are doing integrations and asking the product to do a lot of things. The solution can't do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have worked with Vocera on testing and product development. We have been fortunate enough to be a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera provides a fairly no-nonsense system. Even without any training or with little training,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a technical account manager, and they are very proactive. The phone and web support has...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We will keep Vocera Enterprise Platform because it helps us with fall risk, and the ROI is good. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get calls if users are getting no connection, if the system needs a battery replacement, or if...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very simple to use. Our staff is familiar with it. When users are doing a broadcast,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had the system for so long that a lot of our staff do not need training. Once we bumped up...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't really alert us of issues. We have to tell them what is wrong. Once we get on the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera Enterprise Platform is not going away. It is our only communication platform throughout the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does a really good job of partnering with us to enable our communication strategy. Vocera...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a lot of layers to using the system's staff scheduling piece. I would like to see that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We work closely with some of the vendor's people. Those people are very responsive when we have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works well for our organization. Our staff members have been really pleased with it. I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera could improve the solution's text-to-speech feature. Instead of typing things out, we would...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The person we worked with the most was super helpful during the whole integration of the system....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't seen Vocera charge for fixing anything, and that is good. The vendor supplies the parts,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera Enterprise Platform has ups and downs, but most issues stem from the fact that our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera’s support people have been fantastic. I have subject matter experts on my team that work very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera Enterprise Platform is a little difficult to use and requires more training, but the vendor’s...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera Enterprise Platform is simple to use for what nurses must do. All the nurses need to do is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't see a lot of proactiveness on Vocera’s part unless I am pushing them. Our communication...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We paid a lot of money for Vocera Enterprise Platform and couldn’t use all of it, so the value we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera is great. They are probably one of the best companies that I have ever worked with. The tech...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera’s sales department is very prompt if I need to request new equipment and do other things like...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like to see Vocera be more proactive on updates. Right now, the vendor leaves the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I use the Vocera platform every day, and so do all my colleagues. It is really beneficial because we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera is spreading themselves too thin. I understand they are trying to diversify their portfolio,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Vocera system is the hub of all of our communications, and the solution just works. We have a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Vocera system is more labor intensive than most would think. Another vendor has things down in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see all of Vocera's solutions under one umbrella. That would allow us to streamline...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution as a whole is very user friendly. It is a good system. Some of its reports aren't as...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't seen any other systems out there that are as good as Vocera Platform. The system does a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor took way too long to implement the system, and we wanted things to get done in a timely...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support people are available 24/7. They are very quick to resolve urgent issues. They...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We used to have the Vocera Report Server (VRS). That server sent out reports to unit coordinators...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I call in, Vocera's service is timely. The service staff members are knowledgeable and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t feel nickel-and-dimed by Vocera. Their products are expensive. However, we knew that going...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like how well the product integrates with pertinent systems, especially our nurse call...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera charges for everything we get. We must pay for support and every piece of equipment. However,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't come across any major issues. The product has been going strong and is reliable....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera does a good job of keeping their promises and supporting us through upgrades. Vocera has the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are things Vocera Platform cannot do in terms of integration that would be nice, and there are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera has a good vision for their product, but that vision is not a good fit for healthcare. If I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera doesn't avoid nickel-and-diming. The support costs for the platform are very steep. We pay...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We hit a valley with Vocera, and now they are climbing out of that valley. Our last account manager...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera is a little slow. They seem scatterbrained with their secure texting because they purchased...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are so many secure texting solutions, and they all basically do the same thing. Organizations...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things with Vocera are actually very good. I can do so many things through simple texting,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In all my discussions with Vocera, they have definitely achieved what they have outlined. The system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera doesn’t charge for everything that comes up. The cost is covered under the vendor's support...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera lets us know when they have a training coming up and asks us whether we want to register for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support people are always supportive and assist us through the process. The vendor is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vocera is always looking at improving what they have and figuring out how they can support...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had a great experience with the product. Vocera has one platform that puts all of their...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera's product is great, but having three separate platforms is a little frustrating. Getting some...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our implementation with Vocera was fabulous.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The newer badges have a larger screen, so they are easier to see, but they are super sensitive. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera has great support. When I call in, I get really good people most of the time. There is one...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Every once in a while, there are some voice recognition issues in the system, but those could be on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor started with a product that would allow us to have phones and badges, but the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera had voice recognition probably before smartphones and those kinds of things came into play....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product has been very reliable for us. We rarely have downtime with the system. It works as a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The badges are expensive, and they come with batteries that are generally pretty useful. We have to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't get a ton of emails from Vocera about proactive things they have found or are changing. If...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have used the system for a few years, and we have gone through different upgrades and different...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We didn’t run into any major challenges around integration; it just took time. Many organizations...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor works well with us. We have access to our account representative and an engineer. When an...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I would like the vendor to do a better job of showing us what the next version of the solution will...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Vocera's support has been really good. Some things have gotten slower because of their takeover by...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It seems like the folks who work on our tickets are entry level and only work on very simple issues....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can use some of the reporting in Vocera Platform to measure certain parameters that we are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Vocera equipment doesn't exist in a vacuum, so there are things that play on our network in the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The devices have some shortcomings. There are issues with how the batteries are clipped into the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is simple to use. It has grown to such a point where more and more users are becoming...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like to use the phone to call Vocera's support. The turnaround for somebody getting ahold of the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera Platform is a great product. The only shortcomings we have had aren't necessarily a problem...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have seen the ease of use for the clinicians, and I have used the system while walking through the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If someone were choosing to go with a communication platform like Vocera, I would highly recommend...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera is quick to jump in and provide resources to help us as needed. They always seem to be...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Vocera, we seem to be paying for what we get. In situations with other vendors, we buy the main...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It has been a while since I have had to do training with Vocera, but they have provided a lot of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera is constantly reaching out and making us aware of innovations, new upgrades, and any bug...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never had to work with anyone from Vocera beyond my account representative and the sales...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are waiting to see what direction we decide to go, but at least for the next couple of years,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

At times, Vocera's service is horrible, but at times, it is good. Vocera is the epitome of average....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Vocera needs to look at other modern technologies that are out there right now. At the time Vocera...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Vocera does bring best practices to the table, but a lot of the best practices are to only use...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The main issue we have had with Vocera Platform isn’t necessarily related to the system itself. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have some issues with voice recognition. We submit a lot of tickets for things that Vocera...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We mainly use Vocera Platform for communication between staff members. We have set up groups and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I can have Vocera Platform on my smartphone. I can locate people that way. When users have the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Users don’t need to have Smartbadge because they can use the Vocera Platform app on their phones....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera does innovate, but they do not innovate as quickly as we would like. Other vendors' voice...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Vocera system is good. Vocera does everything they can to support our integration goals. Our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera Platform is easy to use and simple to manage and set up. We have several locations that are...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't had the adoption that we would have liked, and that is a bit frustrating. We have had...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We rarely need support from Vocera, but when we do reach out, they are good at resolving our issues....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system's ease of use depends on the actual end user. I have quite a few people who find it easy...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I speak to Vocera a lot one-on-one, and I don’t hold anything back. So if there is an issue, I just...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give Vocera an even higher score if I could. We are going to be expanding, so the system...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vocera is expensive, but I understand why. I would still agree with their pricing.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The breakdown on our Vocera implementation was only because our project managers ended up being...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes Vocera updates and upgrades, and I don't like all of it. Some of the logging that Vocera...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to create lots of different things now as far as the servers go. We created a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of our issues with Vocera Platform are related to support. We have an admin who works with our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera isn't great at testing. They say they are going to, but I don't think their testing is very...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our original training for Vocera Platform was not good, and our knowledge of the product has only...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we first went live, Vocera Platform did not work as promoted. As we have added Vocera Badges,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vocera has put out some new badges. I have not found out how well those are working yet, but at...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles