The Vocera Platform
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Paul Hess
Research Director
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The product can basically serve as a pager. We had an instance right after we implemented The Vocera...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

Integrating The Vocera Platform was good. We integrated it with our nurse call system, so when...

Jul 2022
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Analyst/Coordinator

Service and Support

We reached out to Vocera because we had problems early on. We had something down at one point as we...

Jul 2022
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Analyst/Coordinator

Implementation and Training

The implementation of The Vocera Platform was all very well laid out, and everybody involved knew...

Jul 2022
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Analyst/Coordinator

Implementation and Training

Our trainer’s approach in training was very proactive. They talked about a lot of different things...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product improves communication for the organization as a whole. I don't really know all of the...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

Vocera has talked a lot about their other products and different things we could look at in the future....

Jul 2022
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Analyst/Coordinator

Service and Support

Vocera’s biggest strengths are that they always deliver what they promise and give very prompt...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Our supervisors used to have to deliver messages by hand and talk to departments to give people...

Jul 2022
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Manager

Lessons Learned

If someone were looking into getting The Vocera Platform for voice capabilities, Vocera Engage...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The product kind of just sits there. I feel like a walkie-talkie would be just as effective as...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor does some bulletins and things like that when there are upgrades, but upgrades are not...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Depending on what someone was looking for, I would recommend the product. The product's main feature...

Jul 2022
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Analyst/Coordinator

Future Outlook

I would buy the solution again without a doubt. Vocera is my best vendor. The Vocera Platform is...

Jul 2022
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Analyst/Coordinator

Service and Support

The whole time we were upgrading, Vocera’s people were very helpful and concerned about getting back...

Jul 2022
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Manager

Other Observations & Comments

Vocera is a really good company. There is more to Vocera than the platform and its usage. The vendor...

Jul 2022
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Director

Relationship

Overall, our experience with Vocera has been positive. We have had ups and downs. A few years ago,...

Jul 2022
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Director

Lessons Learned

For anyone who is planning to utilize Vocera's system, I would tell them that it isn't a one-time...

Jul 2022
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Director

Service and Support

Vocera keeps their promises. During our last upgrade, we had a few struggles with our current...

Jul 2022
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Director

Technology

We have had some functionality issues, though I don't know whether those are internal issues or...

Jul 2022
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Manager

Sales and Contracting

We need better third-party integrations with Vocera's platform. Once we started trying to do more...

Jul 2022
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Director

Technology

With the devices, there are some limitations to actually utilizing the functionality of a hands-free...

Jul 2022
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Director

Other Observations & Comments

We have recently updated our Wi-Fi access points throughout the building. We have had wireless...

Jul 2022
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Manager

Implementation and Training

When we implement Vocera's platform at a new site, we have issues around hardware and sometimes...

Jul 2022
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Manager

Functionality and Upgrades

If we were able to standardize on one telecom system, then there would probably be no need for...

Jul 2022
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Manager

Functionality and Upgrades

The Vocera badge hasn’t changed in years. The technology and hardware haven’t really changed that...

Jul 2022
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Manager

Sales and Contracting

When we want new things, it is not hard to get someone at Vocera to pitch us the new things.

Jul 2022
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Director

Relationship

The vendor is extremely helpful. The sales representative that I have worked with has been extremely...

Jul 2022
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Manager

Service and Support

Nowadays when we call the support team, the support people create a ticket, but they can't help us...

Jul 2022
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Manager

Functionality and Upgrades

When we switched to the platform, Vocera didn't tell us that we would lose some functions on our...

Jul 2022
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Manager

ROI / Cost (care and feeding)

I would recommend Vocera's product because the communication aspect is good. I don't have to run...

Jul 2022
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Manager

Functionality and Upgrades

With my call lights feature, my nurse call is all integrated in the system. If a patient puts on...

Jul 2022
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Manager

Interfacing and Integration

We are integrating a lot, and the vendor is doing really well with integration. When we add...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The solution drives outcomes when it is working. The vendor goes through workflow analysis and has...

Jul 2022
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Manager

Lessons Learned

I would recommend the product, but I would also tell others about the pitfalls of this platform and...

Jul 2022
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Manager

Service and Support

When we have issues, we get crickets from the vendor for the most part. It takes about 24 hours for...

Jul 2022
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Manager

Implementation and Training

It has been a bumpy ride since the go-live. But that is not entirely Vocera’s fault. We implemented...

Jul 2022
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Manager

Technology

The devices break quite often. We do get them replaced, but there may be better options out there....

Jul 2022
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Manager

ROI / Cost (care and feeding)

We have to have the lanyards or the clips, the batteries, the battery chargers, and the devices. And...

Jul 2022
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Manager

Technology

There are three different ways we can use the Vocera solution. The easiest to use is the platform....

Jul 2022
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Manager

Technology

One of the advantages of the platform is that nurses can be hands free with the smart badge; they...

Jul 2022
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Manager

Interfacing and Integration

The system is used across the whole hospital. I like the system and all of its features; the system...

Jul 2022
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Manager

Sales and Contracting

The salespeople will promise a lot, but then infrastructure people say things are not exactly that...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The platform is expensive. The badges are not cheap, so reducing the cost is the main improvement I...

Jul 2022
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Manager

Functionality and Upgrades

The system works over our wireless network, but there are always some inherent problems with...

Jul 2022
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Manager

Interfacing and Integration

The system is a very useful communication tool. The system integrates well into our EMR and patient...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The system is expensive; it is a little too expensive for what it is. We would like to see Vocera...

Jul 2022
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Manager

Implementation and Training

There were some problems during the implementation, so we had to upgrade. Bugs happen, but we always...

Jul 2022
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Manager

Functionality and Upgrades

The system is pretty easy. Most times, we scroll through pages rather than a menu, such as a...

Jul 2022
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Manager

Service and Support

Usually, the release notes tell us what is coming. The vendor is very aware of known bugs and what...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The system isn't terribly expensive and does a lot. The system is good for the money. We had...

Jul 2022
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Analyst/Coordinator

Service and Support

Vocera has met all of the items we have asked them to do. Our users have always been satisfied with...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

The integration needs some work, but that is on our end and not Vocera's. Users struggle with any...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Vocera's platform is very valuable. It allows for quick and efficient communication between...

Jun 2022
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VP/Other Executive

Relationship

Vocera listens to our vision and tries to marry their products to that vision. They have delivered...

Jun 2022
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VP/Other Executive

Interfacing and Integration

We are in a world of interoperability, and Vocera falls short in that. They want to meet our needs...

Jun 2022
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Manager

Technology

The solution is a little complicated, but it isn't terrible. We need to position the solution's...

Jun 2022
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Manager

ROI / Cost (care and feeding)

The solution is worth its cost, but the vendor still charges us a lot for the product.

Jun 2022
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Manager

Functionality and Upgrades

I wouldn't buy the solution again because of how infrequently we use it. However, some of our people...

Jun 2022
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Manager

ROI / Cost (care and feeding)

If a peer in the same position as me were looking for a voice-over internet solution, I would say...

Jun 2022
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Manager

Relationship

The staff at Vocera is good. The sales and support teams have been extremely helpful.

Jun 2022
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CIO

Future Outlook

In terms of new technology, we are not consuming new things. Vocera's platform was never widely...

Jun 2022
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Manager

Functionality and Upgrades

We have struggled with consistency with the voice recognition quality using Vocera Enterprise...

Jun 2022
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Manager

Service and Support

Vocera has come out on-site and helped to create testing scenarios and generate testing logs. I...

Jun 2022
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Manager

Other Observations & Comments

With Vocera Enterprise Platform, it is a little trickier to see the outcomes because the outcomes...

Jun 2022
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Manager

Technology

Vocera has a niche use case for us because they provide a hands-free option in the ED that our other...

Jun 2022
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Manager

Service and Support

I don't think that Vocera has done much with new technology for a while. They could change and be...

May 2022
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Manager

ROI / Cost (care and feeding)

The vendor is starting to charge for a lot of little things. Those things are sometimes surprises,...

May 2022
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Manager

Functionality and Upgrades

The product does well with person-to-person communication. It also does well with handling clinical...

May 2022
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Manager

Service and Support

Vocera does a good job of listening to their customers. However, as they have gotten bigger, they...

May 2022
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Manager

Relationship

The vendor's executives have turned over a lot lately. I don't think that they are as in touch with...

May 2022
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Manager

Implementation and Training

The vendor's implementation team is harder to work with than any of their other teams.

May 2022
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Manager

Interfacing and Integration

We are doing integrations and asking the product to do a lot of things. The solution can't do...

May 2022
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Director

Relationship

We have worked with Vocera on testing and product development. We have been fortunate enough to be a...

May 2022
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Director

Functionality and Upgrades

Vocera provides a fairly no-nonsense system. Even without any training or with little training,...

May 2022
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Director

Service and Support

We have a technical account manager, and they are very proactive. The phone and web support has...

May 2022
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Manager

ROI / Cost (care and feeding)

We will keep Vocera Enterprise Platform because it helps us with fall risk and the ROI is good. We...

May 2022
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Manager

Functionality and Upgrades

We get calls if users are getting no connection, if the system needs a battery replacement, or if...

May 2022
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Manager

Functionality and Upgrades

The product is very simple to use. Our staff is familiar with it. When users are doing a broadcast,...

May 2022
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Manager

Implementation and Training

We have had the system for so long that a lot of our staff do not need training. Once we bumped up...

May 2022
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Manager

Service and Support

The vendor doesn't really alert us of issues. We have to tell them what is wrong. Once we get on the...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Vocera Enterprise Platform is not going away. It is our only communication platform throughout the...

May 2022
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Manager

Implementation and Training

The vendor does a really good job of partnering with us to enable our communication strategy. Vocera...

May 2022
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Manager

Interfacing and Integration

There are a lot of layers to using the system's staff scheduling piece. I would like to see that...

May 2022
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Manager

Relationship

We work closely with some of the vendor's people. Those people are very responsive when we have...

May 2022
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Manager

Functionality and Upgrades

The product works well for our organization. Our staff members have been really pleased with it. I...

May 2022
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Manager

Technology

Vocera could improve the solution's text-to-speech feature. Instead of typing things out, we would...

May 2022
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Manager

Relationship

The person we worked with the most was super helpful during the whole integration of the system....

May 2022
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Manager

ROI / Cost (care and feeding)

I haven't seen Vocera charge for fixing anything, and that is good. The vendor supplies the parts,...

May 2022
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Analyst/Coordinator

Relationship

Vocera Enterprise Platform has ups and downs, but most issues stem from the fact that our...

May 2022
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Analyst/Coordinator

Service and Support

Vocera’s support people have been fantastic. I have subject matter experts on my team that work very...

May 2022
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Analyst/Coordinator

Implementation and Training

Vocera Enterprise Platform is a little difficult to use and requires more training, but the vendor’s...

May 2022
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Manager

Functionality and Upgrades

Vocera Enterprise Platform is simple to use for what nurses must do. All the nurses need to do is...

May 2022
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Manager

Service and Support

I don't see a lot of proactivity on Vocera’s part unless I am pushing them. Our communication could...

May 2022
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Analyst/Coordinator

Other Observations & Comments

We paid a lot of money for Vocera Enterprise Platform and couldn’t use all of it, so the value we...

May 2022
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Manager

Service and Support

Vocera is great. They are probably one of the best companies that I have ever worked with. The tech...

May 2022
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Manager

Sales and Contracting

Vocera’s sales department is very prompt if I need to request new equipment and do other things like...

May 2022
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Analyst/Coordinator

Service and Support

I would like to see Vocera be more proactive on updates. Right now, the vendor leaves the...

May 2022
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Nurse

Functionality and Upgrades

I use the Vocera platform every day, and so do all my colleagues. It is really beneficial because we...

May 2022
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Manager

Functionality and Upgrades

Vocera is spreading themselves too thin. I understand they are trying to diversify their portfolio,...

May 2022
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Manager

ROI / Cost (care and feeding)

The Vocera system is the hub of all of our communications, and the solution just works. We have a...

May 2022
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Manager

Lessons Learned

The Vocera system is more labor intensive than most would think. Another vendor has things down in...

May 2022
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Manager

Interfacing and Integration

I would like to see all of Vocera's solutions under one umbrella. That would allow us to streamline...

Mar 2022
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Manager

Functionality and Upgrades

The solution as a whole is very user friendly. It is a good system. Some of its reports aren't as...

Mar 2022
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Manager

Interfacing and Integration

We haven't seen any other systems out there that are as good as Vocera Platform. The system does a...

Mar 2022
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Manager

Implementation and Training

The vendor took way too long to implement the system, and we wanted things to get done in a timely...

Mar 2022
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Manager

Service and Support

The vendor's support people are available 24/7. They are very quick to resolve urgent issues. They...

Mar 2022
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Manager

Functionality and Upgrades

We used to have the Vocera Report Server (VRS). That server sent out reports to unit coordinators...

Mar 2022
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Manager

Service and Support

When I call in, Vocera's service is timely. The service staff members are knowledgeable and...

Mar 2022
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Manager

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by Vocera. Their products are expensive. However, we knew that going...

Mar 2022
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Manager

Interfacing and Integration

I really like how well the product integrates with pertinent systems, especially our nurse call...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Vocera charges for everything we get. We must pay for support and every piece of equipment. However,...

Feb 2022
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Manager

Functionality and Upgrades

We haven't come across any major issues. The product has been going strong and is reliable....

Feb 2022
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Director

Relationship

Vocera does a good job of keeping their promises and supporting us through upgrades. Vocera has the...

Feb 2022
||
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Director

Interfacing and Integration

There are things Vocera Platform cannot do in terms of integration that would be nice, and there are...

Feb 2022
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Director

Relationship

Vocera has a good vision for their product, but that vision is not a good fit for healthcare. If I...

Feb 2022
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Director

ROI / Cost (care and feeding)

Vocera doesn't avoid nickel-and-diming. The support costs for the platform are very steep. We pay...

Feb 2022
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Director

Service and Support

We hit a valley with Vocera, and now they are climbing out of that valley. Our last account manager...

Feb 2022
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Director

Relationship

Vocera is a little slow. They seem scatterbrained with their secure texting because they purchased...

Feb 2022
||
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Director

Win/Loss - Why they were selected (by current clients)

There are so many secure texting solutions, and they all basically do the same thing. Organizations...

Feb 2022
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Manager

Functionality and Upgrades

Things with Vocera are actually very good. I can do so many things through simple texting,...

Feb 2022
||
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Manager

Functionality and Upgrades

In all my discussions with Vocera, they have definitely achieved what they have outlined. The system...

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

Vocera doesn’t charge for everything that comes up. The cost is covered under the vendor's support...

Feb 2022
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Manager

Implementation and Training

Vocera lets us know when they have a training coming up and asks us whether we want to register for...

Feb 2022
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Manager

Service and Support

The vendor's support people are always supportive and assist us through the process. The vendor is...

Feb 2022
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Manager

Relationship

Vocera is always looking at improving what they have and figuring out how they can support...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I have had a great experience with the product. Vocera has one platform that puts all of their...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

Vocera's product is great, but having three separate platforms is a little frustrating. Getting some...

Feb 2022
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Analyst/Coordinator

Implementation and Training

Our implementation with Vocera was fabulous.

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The newer badges have a larger screen, so they are easier to see, but they are super sensitive. The...

Feb 2022
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Analyst/Coordinator

Service and Support

Vocera has great support. When I call in, I get really good people most of the time. There is one...

Feb 2022
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Director

Functionality and Upgrades

Every once in a while, there are some voice recognition issues in the system, but those could be on...

Feb 2022
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Director

Functionality and Upgrades

The vendor started with a product that would allow us to have phones and badges, but the...

Feb 2022
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Director

Functionality and Upgrades

Vocera had voice recognition probably before smartphones and those kinds of things came into play....

Feb 2022
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Director

Technology

The product has been very reliable for us. We rarely have downtime with the system. It works as a...

Feb 2022
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Director

ROI / Cost (care and feeding)

The badges are expensive, and they come with batteries that are generally pretty useful. We have to...

Feb 2022
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Analyst/Coordinator

Service and Support

I don't get a ton of emails from Vocera about proactive things they have found or are changing. If...

Feb 2022
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Director

Functionality and Upgrades

We have used the system for a few years, and we have gone through different upgrades and different...

Feb 2022
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Director

Interfacing and Integration

We didn’t run into any major challenges around integration; it just took time. Many organizations...

Feb 2022
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Director

Service and Support

The vendor works well with us. We have access to our account representative and an engineer. When an...

Feb 2022
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CMIO

Relationship

I would like the vendor to do a better job of showing us what the next version of the solution will...

Jan 2022
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CMIO

Relationship

Vocera's support has been really good. Some things have gotten slower because of their takeover by...

Jan 2022
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Manager

Service and Support

It seems like the folks who work on our tickets are entry level and only work on very simple issues....

Jan 2022
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Manager

Functionality and Upgrades

We can use some of the reporting in Vocera Platform to measure certain parameters that we are...

Jan 2022
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Manager

Functionality and Upgrades

The Vocera equipment doesn't exist in a vacuum, so there are things that play on our network in the...

Jan 2022
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Manager

Functionality and Upgrades

The devices have some shortcomings. There are issues with how the batteries are clipped into the...

Jan 2022
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Manager

Functionality and Upgrades

The product is simple to use. It has grown to such a point where more and more users are becoming...

Jan 2022
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Manager

Service and Support

I like to use the phone to call Vocera's support. The turnaround for somebody getting ahold of the...

Jan 2022
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Director

Lessons Learned

Vocera Platform is a great product. The only shortcomings we have had aren't necessarily a problem...

Oct 2021
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Director

Functionality and Upgrades

I have seen the ease of use for the clinicians, and I have used the system while walking through the...

Oct 2021
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Director

Lessons Learned

If someone were choosing to go with a communication platform like Vocera, I would highly recommend...

Oct 2021
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Director

Technology

Vocera is quick to jump in and provide resources to help us as needed. They always seem to be...

Oct 2021
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Director

ROI / Cost (care and feeding)

With Vocera, we seem to be paying for what we get. In situations with other vendors, we buy the main...

Oct 2021
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Director

Implementation and Training

It has been a while since I have had to do training with Vocera, but they have provided a lot of...

Oct 2021
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Director

Technology

Vocera is constantly reaching out and making us aware of innovations, new upgrades, and any bug...

Oct 2021
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Director

Relationship

I have never had to work with anyone from Vocera beyond my account representative and the sales...

Oct 2021
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Director

Future Outlook

We are waiting to see what direction we decide to go, but at least for the next couple of years,...

Oct 2021
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CTO

Service and Support

At times, Vocera's service is horrible, but at times, it is good. Vocera is the epitome of average....

Sep 2021
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CTO

Sales and Contracting

Vocera needs to look at other modern technologies that are out there right now. At the time Vocera...

Sep 2021
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CTO

Lessons Learned

Vocera does bring best practices to the table, but a lot of the best practices are to only use...

Sep 2021
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Analyst/Coordinator

Sales and Contracting

The main issue we have had with Vocera Platform isn’t necessarily related to the system itself. We...

Aug 2021
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Analyst/Coordinator

Service and Support

We have some issues with voice recognition. We submit a lot of tickets for things that Vocera...

Aug 2021
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Analyst/Coordinator

Functionality and Upgrades

We mainly use Vocera Platform for communication between staff members. We have set up groups and...

Aug 2021
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Analyst/Coordinator

Functionality and Upgrades

I can have Vocera Platform on my smartphone. I can locate people that way. When users have the...

Aug 2021
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Analyst/Coordinator

Functionality and Upgrades

Users don’t need to have Smartbadge because they can use the Vocera Platform app on their phones....

Aug 2021
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Analyst/Coordinator

Relationship

Vocera does innovate, but they do not innovate as quickly as we would like. Other vendors' voice...

Aug 2021
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Analyst/Coordinator

Interfacing and Integration

The Vocera system is good. Vocera does everything they can to support our integration goals. Our...

Aug 2021
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Director

Functionality and Upgrades

Vocera Platform is easy to use and simple to manage and set up. We have several locations that are...

Aug 2021
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Director

Relationship

We haven't had the adoption that we would have liked, and that is a bit frustrating. We have had...

Aug 2021
||
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Director

Service and Support

We rarely need support from Vocera, but when we do reach out, they are good at resolving our issues....

Aug 2021
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