The Vocera Platform
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Facility Type Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Other Observations & Comments

The product would work more like the way it is promoted if we were on the latest version. We are in...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Usually, when we have an issue, we have to reach out to Vocera constantly, and then they tell us...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When the product works, it works. It breaks once in a while, but it does what the vendor says that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We are working on integrating The Vocera Platform with our EMR. I think we are on the right path....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I have gotten some training from the vendor, and if I have questions, they usually get answered. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I haven’t had any issues with Vocera keeping their promises. I know they were recently purchased by...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Vocera does a pretty good job of keeping us up-to-date, but communication is key, and everybody can...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Since Vocera was bought by Stryker, our interactions with the vendor have been nad. The vendor's...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The business uses the features in the platform in a limited fashion. The product has all this...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I like the uniqueness of the hands-free communication and the product's integration with our nurse...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

One of our biggest issues is that we cannot integrate our scheduling system into Vocera. Vocera and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We have had new members come in, and Vocera has had our technical account manager sit down and train...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Something changed a while ago that caused me to feel that the vendor doesn’t keep promises. We used...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

For a long time, we were having random issues. The system would basically be almost useless. We were...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's support is much worse than it used to be. For example, I opened a case, and I did not...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I get emails from the vendor, but there is no email about everything. There is just an email for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When we had a major upgrade, we had a lot of higher-level people get involved because it was a big...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

We would tell friends or peers looking at The Vocera Platform that we think it would be a great...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a positive relationship with Vocera. During projects with Vocera, our sales executive and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have not had any issues with upgrades to The Vocera Platform; the product has been reliable. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There have been times when we have had a ticket open for longer than expected. I would tell the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Vocera has been very good about training.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Vocera basically has three versions of a badge. A low, a moderate, and a very high-tech badge. They...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Vocera's solution is a very solid platform, and their support is very good. They have struggled a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I would go with Vocera again. The Vocera Platform is very user friendly. We implemented it for our...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I would like for the vendor to make the product more intuitive. It is very voice command driven and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

The Vocera Platform has a lot of functionalities with reporting. It can tell me how many calls each...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

My experience with Vocera has been an overall pleasant one; it has been a good learning experience...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been using The Vocera Platform for a long time, and we don't have problems with it. It is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

With Vocera, if we wanted additional users, we would have to buy additional licenses.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Vocera Platform is simple to use, so the end-user experience is very easy to learn. The nurses...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would like a more clear road map from Vocera. They were just purchased by another organization, so...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Some users are adopting things well, and some users are stragglers. Our nurses aren't always...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

In our EMR, part of the sign-in and sign-out processes include identifying our teams. It would be of...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have a few people with nuanced dialects, and the product is picking up the words that people say....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I would give the integration a pretty high rating. But I attribute that to our really good...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Someone from our organization always reached out to Vocera about strategic things; the vendor didn't...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

I think my overall satisfaction could drop. Vocera is not really evolving their product, but other...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Even when we have gotten a doctor to adopt The Vocera Platform by putting the app on their phone,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Vocera always comes up with different kinds of applications they want to standardize, so for the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

A major strength of Vocera's product is definitely that the product can be used by any department....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

A negative with the Vocera product is that it is connected to our network, so if we had a network...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Vocera is proactive in looking at our different statistics and engaging us on things we can improve...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The quality of the platform is really good. The devices are not good quality; they are very fragile,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

People should make sure that they have a full outlook of what they will use the product for. We have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Vocera should offer a discounted rate for the mobile device aspect of the system. For example, if a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Training is an area where Vocera is lacking. That comes from more of a communication issue. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

I would recommend the product to a big organization. A small organization might want to look at the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Vocera Platform is very easy to use for communication back and forth with other departments or...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Functionality and Upgrades

Overall, our team has transitioned to The Vocera Platform very well, and most areas have pretty good...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor proactively lets us know about end-of-life services, and they are very good about...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship

Since Vocera has been purchased by Stryker, the vendor's communication has dwindled somewhat....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Other Observations & Comments

Vocera has recently been a little slower than usual. The vendor has still been delivering decent...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship

We do have regular meetings with our technical account manager. Beyond that, we don't have any sort...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

ROI / Cost

The product is good but also very pricey.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

ROI / Cost

We have been able to get a fair amount done with The Vocera Platform, but we do have to drive things...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our experience with Vocera has been really good. The system is great, and it works really well. It...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have had some challenges with implementing the platform. We experienced an issue during our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support has gotten a lot better over the past year or two. Vocera has restructured how...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

Vocera has been able to do everything we have asked. However, we often feel like we are driving the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Functionality and Upgrades

The Vocera Platform is not intuitive, and there are things the vendor could have done to make it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

We would buy The Vocera Platform again because it is a one-to-group communication platform, and that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Our Vocera administrator is constantly doing training with us.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Vocera's system is integrated with several platforms, and we have barely scratched the surface of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The product is very costly. If somebody misplaces a Vocera badge, it costs hundreds of dollars to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The biggest issue with Vocera's system is that people expect it to do things that it shouldn't do....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We would like The Vocera Platform to be more private. People are concerned about privacy because the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

All of my concerns with Vocera's system are run through the administrator here, but if there were...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We have had competing products inside this facility, and Vocera's system works best for what we are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would recommend to someone considering the product that they shore up their wireless network...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Compared to our other vendor, Vocera seems more willing to assist their customers with implementing...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The clarity of the voice communication functionality is great. It is very easy to understand what...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We do all our training in-house. We did have help from Vocera during the initial rollout, and the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We used to have a project manager, so when we sent an email or requested follow-up on open cases, we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

What we have been experiencing the last couple of years has been the result of the product's bad...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Vocera trained a group of trainers at our facility, and then we went out and provided training to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are stretching the capabilities of Vocera's system. I would have to say the Vocera Collaboration...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we call Vocera's support team, we often no longer get ahold of somebody who can help us. The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Future Outlook

Vocera is continuing to innovate. Now, they have cell phones available for everybody. The product...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

I am not satisfied with our technician’s current work, but that is not indicative of the whole...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

The battery life actually works pretty well. If the product is on a full charge, it will last a full...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

For the staff nurses on the floor, The Vocera Platform is an invaluable piece of equipment. The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Lessons Learned

There are some issues in terms of the product not understanding what we are saying, but that happens...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The Vocera Platform and Smartbadge are good products. Overall, the vendor has kept up with the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

When I look forward to the next 12 months, I am optimistic that we will be in a better spot, and I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have an issue with the way the vendor schedules meetings, and we keep getting off track. We get...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have had a lot of issues with getting to the right person. We have also had issues with Vocera...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Vocera is very sales driven, and that has caused a lot of challenges in our working relationship. In...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Vocera has a way of forgetting who the customer is, and I think they feel like they are doing us a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The team we have been working with at Vocera has been abrupt and hasn’t been nice to work with....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product can basically serve as a pager. We had an instance right after we implemented The Vocera...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Integrating The Vocera Platform was good. We integrated it with our nurse call system, so when...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We reached out to Vocera because we had problems early on. We had something down at one point as we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The implementation of The Vocera Platform was all very well laid out, and everybody involved knew...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Our trainer’s approach in training was very proactive. They talked about a lot of different things...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

The product improves communication for the organization as a whole. I don't really know all of the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Vocera has talked a lot about their other products and different things we could look at in the future....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Vocera’s biggest strengths are that they always deliver what they promise and give very prompt...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Our supervisors used to have to deliver messages by hand and talk to departments to give people...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If someone were looking into getting The Vocera Platform for voice capabilities, Vocera Engage...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product kind of just sits there. I feel like a walkie-talkie would be just as effective as...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The vendor does some bulletins and things like that when there are upgrades, but upgrades are not...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Depending on what someone was looking for, I would recommend the product. The product's main feature...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I would buy the solution again without a doubt. Vocera is my best vendor. The Vocera Platform is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The whole time we were upgrading, Vocera’s people were very helpful and concerned about getting back...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Vocera is a really good company. There is more to Vocera than the platform and its usage. The vendor...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Overall, our experience with Vocera has been positive. We have had ups and downs. A few years ago,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

For anyone who is planning to utilize Vocera's system, I would tell them that it isn't a one-time...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Vocera keeps their promises. During our last upgrade, we had a few struggles with our current...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We have had some functionality issues, though I don't know whether those are internal issues or...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

We need better third-party integrations with Vocera's platform. Once we started trying to do more...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

With the devices, there are some limitations to actually utilizing the functionality of a hands-free...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We have recently updated our Wi-Fi access points throughout the building. We have had wireless...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When we implement Vocera's platform at a new site, we have issues around hardware and sometimes...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

If we were able to standardize on one telecom system, then there would probably be no need for...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Vocera badge hasn’t changed in years. The technology and hardware haven’t really changed that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

When we want new things, it is not hard to get someone at Vocera to pitch us the new things.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is extremely helpful. The sales representative that I have worked with has been extremely...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Nowadays when we call the support team, the support people create a ticket, but they can't help us...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we switched to the platform, Vocera didn't tell us that we would lose some functions on our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

I would recommend Vocera's product because the communication aspect is good. I don't have to run...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With my call lights feature, my nurse call is all integrated in the system. If a patient puts on...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We are integrating a lot, and the vendor is doing really well with integration. When we add...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The solution drives outcomes when it is working. The vendor goes through workflow analysis and has...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would recommend the product, but I would also tell others about the pitfalls of this platform and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we have issues, we get crickets from the vendor for the most part. It takes about 24 hours for...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

It has been a bumpy ride since the go-live. But that is not entirely Vocera’s fault. We implemented...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The devices break quite often. We do get them replaced, but there may be better options out there....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We have to have the lanyards or the clips, the batteries, the battery chargers, and the devices. And...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

There are three different ways we can use the Vocera solution. The easiest to use is the platform....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

One of the advantages of the platform is that nurses can be hands free with the smart badge; they...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The system is used across the whole hospital. I like the system and all of its features; the system...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

The salespeople will promise a lot, but then infrastructure people say things are not exactly that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The platform is expensive. The badges are not cheap, so reducing the cost is the main improvement I...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system works over our wireless network, but there are always some inherent problems with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The system is a very useful communication tool. The system integrates well into our EMR and patient...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The system is expensive; it is a little too expensive for what it is. We would like to see Vocera...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There were some problems during the implementation, so we had to upgrade. Bugs happen, but we always...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is pretty easy. Most times, we scroll through pages rather than a menu, such as a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Usually, the release notes tell us what is coming. The vendor is very aware of known bugs and what...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The system isn't terribly expensive and does a lot. The system is good for the money. We had...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Vocera has met all of the items we have asked them to do. Our users have always been satisfied with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The integration needs some work, but that is on our end and not Vocera's. Users struggle with any...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Vocera's platform is very valuable. It allows for quick and efficient communication between...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Vocera listens to our vision and tries to marry their products to that vision. They have delivered...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

We are in a world of interoperability, and Vocera falls short in that. They want to meet our needs...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The solution is a little complicated, but it isn't terrible. We need to position the solution's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The solution is worth its cost, but the vendor still charges us a lot for the product.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wouldn't buy the solution again because of how infrequently we use it. However, some of our people...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

If a peer in the same position as me were looking for a voice-over internet solution, I would say...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The staff at Vocera is good. The sales and support teams have been extremely helpful.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

In terms of new technology, we are not consuming new things. Vocera's platform was never widely...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have struggled with consistency with the voice recognition quality using Vocera Enterprise...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Vocera has come out on-site and helped to create testing scenarios and generate testing logs. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

With Vocera Enterprise Platform, it is a little trickier to see the outcomes because the outcomes...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Vocera has a niche use case for us because they provide a hands-free option in the ED that our other...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don't think that Vocera has done much with new technology for a while. They could change and be...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The vendor is starting to charge for a lot of little things. Those things are sometimes surprises,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product does well with person-to-person communication. It also does well with handling clinical...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Vocera does a good job of listening to their customers. However, as they have gotten bigger, they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's executives have turned over a lot lately. I don't think that they are as in touch with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor's implementation team is harder to work with than any of their other teams.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We are doing integrations and asking the product to do a lot of things. The solution can't do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have worked with Vocera on testing and product development. We have been fortunate enough to be a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Vocera provides a fairly no-nonsense system. Even without any training or with little training,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have a technical account manager, and they are very proactive. The phone and web support has...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We will keep Vocera Enterprise Platform because it helps us with fall risk and the ROI is good. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We get calls if users are getting no connection, if the system needs a battery replacement, or if...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is very simple to use. Our staff is familiar with it. When users are doing a broadcast,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have had the system for so long that a lot of our staff do not need training. Once we bumped up...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor doesn't really alert us of issues. We have to tell them what is wrong. Once we get on the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Vocera Enterprise Platform is not going away. It is our only communication platform throughout the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor does a really good job of partnering with us to enable our communication strategy. Vocera...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

There are a lot of layers to using the system's staff scheduling piece. I would like to see that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We work closely with some of the vendor's people. Those people are very responsive when we have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product works well for our organization. Our staff members have been really pleased with it. I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Vocera could improve the solution's text-to-speech feature. Instead of typing things out, we would...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The person we worked with the most was super helpful during the whole integration of the system....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

I haven't seen Vocera charge for fixing anything, and that is good. The vendor supplies the parts,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Vocera Enterprise Platform has ups and downs, but most issues stem from the fact that our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Vocera’s support people have been fantastic. I have subject matter experts on my team that work very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Vocera Enterprise Platform is a little difficult to use and requires more training, but the vendor’s...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Vocera Enterprise Platform is simple to use for what nurses must do. All the nurses need to do is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don't see a lot of proactivity on Vocera’s part unless I am pushing them. Our communication could...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We paid a lot of money for Vocera Enterprise Platform and couldn’t use all of it, so the value we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Vocera is great. They are probably one of the best companies that I have ever worked with. The tech...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Vocera’s sales department is very prompt if I need to request new equipment and do other things like...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would like to see Vocera be more proactive on updates. Right now, the vendor leaves the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I use the Vocera platform every day, and so do all my colleagues. It is really beneficial because we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Vocera is spreading themselves too thin. I understand they are trying to diversify their portfolio,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The Vocera system is the hub of all of our communications, and the solution just works. We have a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

The Vocera system is more labor intensive than most would think. Another vendor has things down in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would like to see all of Vocera's solutions under one umbrella. That would allow us to streamline...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution as a whole is very user friendly. It is a good system. Some of its reports aren't as...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We haven't seen any other systems out there that are as good as Vocera Platform. The system does a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor took way too long to implement the system, and we wanted things to get done in a timely...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support people are available 24/7. They are very quick to resolve urgent issues. They...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We used to have the Vocera Report Server (VRS). That server sent out reports to unit coordinators...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When I call in, Vocera's service is timely. The service staff members are knowledgeable and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

I don’t feel nickel-and-dimed by Vocera. Their products are expensive. However, we knew that going...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I really like how well the product integrates with pertinent systems, especially our nurse call...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Vocera charges for everything we get. We must pay for support and every piece of equipment. However,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We haven't come across any major issues. The product has been going strong and is reliable....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Vocera does a good job of keeping their promises and supporting us through upgrades. Vocera has the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

There are things Vocera Platform cannot do in terms of integration that would be nice, and there are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Vocera has a good vision for their product, but that vision is not a good fit for healthcare. If I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Vocera doesn't avoid nickel-and-diming. The support costs for the platform are very steep. We pay...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We hit a valley with Vocera, and now they are climbing out of that valley. Our last account manager...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Vocera is a little slow. They seem scatterbrained with their secure texting because they purchased...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

There are so many secure texting solutions, and they all basically do the same thing. Organizations...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Things with Vocera are actually very good. I can do so many things through simple texting,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In all my discussions with Vocera, they have definitely achieved what they have outlined. The system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Vocera doesn’t charge for everything that comes up. The cost is covered under the vendor's support...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Vocera lets us know when they have a training coming up and asks us whether we want to register for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support people are always supportive and assist us through the process. The vendor is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Vocera is always looking at improving what they have and figuring out how they can support...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have had a great experience with the product. Vocera has one platform that puts all of their...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Vocera's product is great, but having three separate platforms is a little frustrating. Getting some...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Our implementation with Vocera was fabulous.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The newer badges have a larger screen, so they are easier to see, but they are super sensitive. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Vocera has great support. When I call in, I get really good people most of the time. There is one...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Every once in a while, there are some voice recognition issues in the system, but those could be on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor started with a product that would allow us to have phones and badges, but the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Vocera had voice recognition probably before smartphones and those kinds of things came into play....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The product has been very reliable for us. We rarely have downtime with the system. It works as a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I don't get a ton of emails from Vocera about proactive things they have found or are changing. If...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have used the system for a few years, and we have gone through different upgrades and different...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We didn’t run into any major challenges around integration; it just took time. Many organizations...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor works well with us. We have access to our account representative and an engineer. When an...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles