The Vocera Platform Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Culture, Value

We would like to see improvement in the licensure cost with Vocera to accommodate a site license...

Dec 2023
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Director

Relationship, Operations

Our Vocera contact does a nice job of notifying us when things are approaching the end of service....

Dec 2023
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Manager

Relationship

Vocera has strong customer support. I have never had a question that I asked them go unresolved, no...

Nov 2023
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Manager

Product

Vocera could improve their devices. They have different models, but the model we use isn't the...

Nov 2023
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Manager

Product

The Vocera Platform devices are fairly easy to lose if people aren’t being accountable for them. The...

Nov 2023
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Manager

Product

The devices are fairly easy to use and to integrate with other things. My facility holds the devices...

Nov 2023
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Manager

Value

Vocera charges quite a bit for different things like services and additional parts. They charge us...

Nov 2023
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Nurse

Product

The system's biggest strengths are its ease of use and communication capabilities. A nurse on the...

Nov 2023
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Nurse

Relationship

We have very good support from our on-site Vocera representative. They go above and beyond. The...

Nov 2023
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Nurse

Relationship, Operations

Sometimes there is a disconnect with Vocera whenever we have upgrades in terms of getting the...

Nov 2023
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Manager

Culture

Vocera needs to not license everything per area. For example, we are paying for the login license,...

Nov 2023
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Manager

Relationship

The support from Vocera is wonderful, and the vendor really does work with us on that part. They are...

Nov 2023
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Manager

Product

I definitely like the ability that we have to communicate with the Vocera devices. If there is a...

Nov 2023
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Manager

Operations, Product

The ease of use on the Vocera device unfortunately depends on the age of the person using it. The...

Nov 2023
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Analyst/Coordinator

Relationship, Product

There are a few different little things that Vocera could do in their app to make things run more...

Oct 2023
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Analyst/Coordinator

Product

The biggest strength of The Vocera Platform is probably the versatility of having different options...

Oct 2023
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Manager

Product

The biggest challenge with Vocera is their lack of an on-call scheduling platform. That is hindering...

Oct 2023
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Manager

Value

Vocera’s devices are a little pricey, but the quality is excellent.

Oct 2023
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Manager

Loyalty, Relationship

We work really well with Vocera, and they are one of the top vendors that I have worked with. The...

Sep 2023
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Manager

Product

The reporting in The Vocera Platform is atrocious, and there is some clunkiness in the voice...

Sep 2023
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Manager

Operations

I attended a Vocera training session, and it was highly informative and very beneficial....

Sep 2023
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Manager

Product

There is room for improvement in The Vocera Platform, but overall, we are pretty satisfied and happy...

Sep 2023
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CTO

Product

Vocera's product integrates well with our telephony and all the platforms. And it is cool that...

Sep 2023
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CTO

Operations

With implementations, the vendor has a significant delay before they can engage. They are just...

Sep 2023
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Manager

Loyalty, Product

The product is meeting our needs. The issue with it when it was rolled out for the facilities here...

Sep 2023
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Manager

Product

The product is quick and concise, and the staff is able to read things or hear things be enunciated...

Sep 2023
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Manager

Culture, Relationship

We have a very good relationship with Vocera. We have a good project manager on their side that we...

Sep 2023
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Nurse

Product

The product works very well, but the speech recognition is not 100%. The system sometimes doesn’t...

Sep 2023
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Nurse

Relationship, Operations

During our last upgrade, an executive was on our calls, and that was amazing.

Sep 2023
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Nurse

Relationship

The product does what it needs to, and we like hands-free communication. The vendor’s support team...

Sep 2023
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CIO

Value

The Vocera Platform is a curse because it is expensive, and we have to keep the badges. Tracking and...

Sep 2023
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Manager

Relationship

Vocera does what they claim they are going to do, and the support team is very responsive. Vocera is...

Sep 2023
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Manager

Relationship

Since we have fallen behind on versions, we have been struggling a lot with Vocera’s support. Vocera...

Aug 2023
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Manager

Relationship

Vocera is responsive. They jump in on anything, and we have gotten a lot of knowledge from them....

Aug 2023
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CTO

Loyalty, Relationship

Vocera is going in the same direction as a lot of other vendors. Vocera's purchase of Extension...

Jul 2023
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CTO

Value

The big challenge I have with Vocera is that the cost of a voice license on their device is hundreds...

Jul 2023
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Analyst/Coordinator

Value

The Vocera Platform isn't very secure, and its quality isn't what we expect from a...

Jul 2023
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Director

Relationship, Product

The Vocera Platform has a very solid, customer-faced design. The solution is reliable, and the...

Jun 2023
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Director

Relationship

Something that Vocera could improve is their development and listening. The vendor relies too...

Jun 2023
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CMIO

Operations

A lot of people felt like they got the initial training and then were left to do training their own...

Jun 2023
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CMIO

Product

The ease of use for the end users is where we have some challenges. That is partially our fault...

Jun 2023
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CMIO

Loyalty

We are trying to figure out how we fit into Vocera’s road map. Edge is Vocera's go-to, future...

Jun 2023
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CMIO

Loyalty, Relationship

We are reinvestigating our relationship with Vocera to see whether the vendor can continue to be our...

Jun 2023
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CMIO

Loyalty

At this point, the product is part of our long-term plans because switching from one platform to...

Jun 2023
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CMIO

Culture

When we emphasized how challenged we were, Vocera came to us and brought some extra resources to...

Jun 2023
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Manager

Operations

During our implementation, we struggled a lot with Vocera. We had problems with communication,...

May 2023
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Manager

Relationship, Product

Vocera requires customers to obtain support by opening our application servers, and that is not okay...

May 2023
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Manager

Product, Value

The biggest benefit of the system is that it is largely hands free.

May 2023
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Manager

Product

The product’s voice recognition is subpar compared to what clinicians are accustomed to using on...

May 2023
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Manager

Operations

The implementation went really well, but the vendor needs to do more work on their actual hardware...

May 2023
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Manager

Culture, Value

At one point, we wanted to test some of the vendor’s new models without implementing them. We said...

May 2023
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Manager

Value

People need to know that once they buy into the Vocera network, they will spend so much money that...

May 2023
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Manager

Loyalty, Value

Ever since Stryker took over Vocera, they have forced anybody using the Vocera ecosystem to start...

May 2023
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Manager

Product

The Vocera Platform doesn't interact with our billing system and scheduling system like we were told...

May 2023
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Manager

Operations, Product

The Vocera Platform is very self-explanatory and easy to use when we are set up. We can have...

May 2023
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Director

Relationship

The support is good. Vocera provides us with a contact who we have a regular call with. The last...

May 2023
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Director

Value

We pay a very high price for The Vocera Platform. There could be more functionalities for the money...

May 2023
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Director

Culture

We were promised certain functionalities in the beginning after we bought The Vocera Platform, and...

May 2023
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Director

Relationship, Product

From a communications standpoint, Vocera partners with Nuance, but the voice recognition...

May 2023
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Director

Product

Our biggest challenge is physician adoption, but that is not because of Vocera. We require security...

May 2023
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CIO

Loyalty

The products we have today aren’t as robust as we need when it comes to having a connected device...

May 2023
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CIO

Relationship

Vocera is not proactive. They are reactive in that we have to tell them when something is wrong. We...

May 2023
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Manager

Relationship

Vocera could be a little more proactive when something goes down. Vocera has systems in place to...

May 2023
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Manager

Product

When the Vocera mobile app works great, things are awesome. But the app has a lot of trouble working...

May 2023
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Analyst/Coordinator

Operations

The implementation was generally very well orchestrated and executed. When we wanted to upgrade the...

May 2023
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(0)
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Analyst/Coordinator

Product

The navigation within the platform could be worked on. As we get deeper down into the admin aspect...

May 2023
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Analyst/Coordinator

Loyalty

We are going to be migrating to Vocera’s Edge platform soon because we want to be cloud based. That...

May 2023
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Analyst/Coordinator

Relationship

We actually have regular meetings with our salesperson and one of the higher-up support people. It...

May 2023
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Analyst/Coordinator

Operations, Product

We like the ease of access in The Vocera Platform. With proper training, the system becomes a very...

May 2023
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(0)
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Analyst/Coordinator

Product

For the most part, Vocera has done pretty well with the platform. The system has had some little...

May 2023
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Manager

Relationship, Product

I have found that clinical network devices have really bad software at the bottom of them, no matter...

Apr 2023
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(0)
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Manager

Loyalty, Relationship

Vocera is committed to trying to solve problems. They were recently acquired by a much larger...

Apr 2023
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(0)
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Manager

Loyalty, Product

Vocera's system is a hands-free system, and it works quite well. It doesn't really have a competitor...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor used to be very proactive, but they stopped doing that for some reason.

Apr 2023
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(0)
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Nurse

Product

The upgrade added capabilities for the nurse call system, and that was great. Now when somebody uses...

Apr 2023
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(0)
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Nurse

Relationship, Operations

When we did our upgrade planning testing, the Vocera tech assigned to us jumped on the meeting...

Apr 2023
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(0)
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Nurse

Loyalty, Product

The areas of improvement are things that Vocera is already working on, such as smaller, handier...

Apr 2023
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(0)
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Nurse

Product

The accuracy of the product is Wi-Fi dependent, so it doesn't really depend on Vocera's badge. If...

Apr 2023
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(0)
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Manager

Loyalty, Loyalty

We got Vocera's product because our nursing staff wanted to do hands-free communication. We wanted...

Apr 2023
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(0)
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Manager

Product, Product

The Vocera Platform is easy for our IT staff to configure, and our nurses can easily solve problems...

Apr 2023
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(0)
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Manager

Product, Product

Caller ID functionality doesn't really exist in The Vocera Platform. If someone calls me through the...

Apr 2023
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(0)
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Analyst/Coordinator

Culture, Culture, Value, Value

We have no new technology. We have to go and research on our own to see what is out there. We can...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

Vocera’s customer service team has been stellar up until now. Vocera’s ongoing phone and web support...

Apr 2023
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(0)
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Analyst/Coordinator

Product, Product

We don't have a lot of positive things to say about Vocera. There is no integration with our other...

Apr 2023
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VP/Other Executive

Relationship, Relationship

Anytime we have issues, we reach out to Vocera, and they contact us in a timely manner to try to...

Apr 2023
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VP/Other Executive

Operations, Operations

We had a person helping us implement things at our facility, but that person left. Once the...

Apr 2023
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(0)
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Analyst/Coordinator

Operations, Product

I like The Vocera Platform. It is great, and I can’t complain. However, I have not had the training...

Apr 2023
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(0)
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Analyst/Coordinator

Product

I know of a couple of users that have issues with The Vocera Platform because they have an accent or...

Apr 2023
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(0)
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Analyst/Coordinator

Operations, Product

Our upgrade in The Vocera Platform went great. I was happy with the way Vocera helped me out. I am...

Apr 2023
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Analyst/Coordinator

Relationship

Vocera’s support team is very attentive to issues that come about. Our service advisor is very sharp...

Apr 2023
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Manager

Product, Product

I like that the product is hands free. I also like the ease of assignments. We can schedule our...

Apr 2023
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Manager

Product, Product

We don't use the product’s text option at all. The keyboard is so tiny that it is very difficult to...

Apr 2023
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Manager

Product, Product

A lot of the buttons on the products break, so we have had quite a few that we had to send back, but...

Apr 2023
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(0)
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Manager

Product

The Vocera Platform is pivotal for us to be able to keep our call manager upgraded. The big push for...

Apr 2023
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(0)
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Manager

Product

The user interface is not the cleanest and easiest to understand. The interface problem might be...

Apr 2023
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(0)
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Manager

Relationship

Compared to other vendors that I have dealt with, Vocera is by far the most responsive to open...

Apr 2023
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(0)
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Director

Product

I like the product because I can send alerts to the right person at the right time, and that is...

Apr 2023
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(0)
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Director

Product

I like how easy it is to use the product’s user interface and maintain the application.

Apr 2023
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(0)
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Director

Operations

The vendor needs to have more implementation support. The vendor seems to have a limited number of...

Apr 2023
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(0)
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Director

Product

One of the advantages of The Vocera Platform is the hands-free capability. The nurse can basically...

Apr 2023
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(0)
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Nurse

Product

The Vocera Platform is a little complicated and has a lot of moving parts, and each thing has its...

Apr 2023
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(0)
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Nurse

Relationship

There are always things we want from the vendor, but we can't always get everything we need in time....

Apr 2023
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(0)
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Nurse

Relationship

When we have to reach out to Vocera, usually we do that in conjunction with our regional or national...

Apr 2023
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(0)
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Nurse

Relationship

We have had a lot of challenges with The Vocera Platform. Organizations need to make sure that they...

Apr 2023
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(0)
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Nurse

Relationship

The Vocera people have always been easy to work with and extremely helpful.

Apr 2023
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(0)
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Nurse

Product

We have great integration between The Vocera Platform and some of our systems. We enjoy good...

Apr 2023
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(0)
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Nurse

Relationship, Product

I like that the vendor keeps the platform very up-to-date when there are updates for the platform....

Apr 2023
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(0)
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Nurse

Loyalty, Product

The vendor is working on some of the things we have asked for, or they will have those things...

Apr 2023
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(0)
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Manager

Product, Value

We use The Vocera Platform to clarify which alarms are going off in our nurse call system and to...

Apr 2023
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(0)
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Manager

Relationship

Vocera’s support is just fantastic. Out of all of the vendors that I work with, Vocera is my...

Apr 2023
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(0)
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Director

Product

The downside of The Vocera Platform is while the badges do offer some communication, the badges are...

Apr 2023
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(0)
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Director

Product

There are integration issues in The Vocera Platform, and I want to see better integration with...

Apr 2023
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(0)
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Manager

Value

If our clinical staff wants to use The Vocera Platform, they have to sit down at a workstation and...

Apr 2023
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(0)
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Manager

Loyalty

Unfortunately, The Vocera Platform is going to have to go away. That is sad because the system...

Apr 2023
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(0)
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Manager

Product

The Vocera Platform has the ability to pull data from just about anything.

Apr 2023
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(0)
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Manager

Relationship

I would tell someone looking into Vocera that the vendor is a great company to work with. Vocera is...

Apr 2023
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(0)
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Manager

Product, Value

We have used The Vocera Platform for staff safety in terms of announcements. For example, if a...

Apr 2023
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(0)
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Manager

Relationship, Product

Some of our ability to use the product for throughput is hindered by the time it takes for Vocera's...

Apr 2023
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Manager

Loyalty

We partnered with Vocera more closely recently, and we communicated more about a lot of different...

Apr 2023
||
(0)
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Manager

Relationship

There are things we have noticed from a customer service standpoint with Vocera that have declined....

Apr 2023
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(0)
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Manager

Operations, Product

We recently upgraded our server to the latest version. However, we are facing some minor issues as a...

Apr 2023
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(0)
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Manager

Operations

Vocera doesn't provide training for our staff members. We take responsibility for training our staff...

Apr 2023
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(0)
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Manager

Relationship

Vocera is a good product. We cannot knock the product itself. The issue is the vendor. We are not...

Apr 2023
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(0)
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Manager

Operations

Over time, The Vocera Platform has gotten much easier to use. We have people that are able to train...

Apr 2023
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(0)
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Manager

Loyalty

We need to see some improvement from Vocera. There are probably other ways that we could go as an...

Apr 2023
||
(0)
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Manager

Product, Value

My main issue with Vocera is their chargers. Those are garbage. The devices require an external...

Apr 2023
||
(0)
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Manager

Product

We use the platform for our nurse call system. There is a remote control in each patient's room....

Apr 2023
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Manager

Product

The Vocera Platform is a simplistic system. The technology behind it isn't revolutionary.

Apr 2023
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Manager

Relationship

When we have issues with the product, we can call Vocera's support people or submit a ticket through...

Apr 2023
||
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Manager

Relationship

The people at Vocera who I work with are generally very good. When there are problems with the...

Apr 2023
||
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Manager

Value, Value

The devices' batteries are way too expensive, and the quality of their chargers is poor for what we...

Apr 2023
||
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Manager

Relationship, Operations

Especially for what seemed like a small company early on, Vocera did a great job of being highly...

Mar 2023
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Manager

Operations

The product is often frustrating for new users that don't get the training they need. New users...

Mar 2023
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Manager

Product, Value

This solution offers everything we need. But whether or not we are using it is not necessarily the...

Mar 2023
||
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Manager

Relationship

The vendor is not always necessarily on the cutting edge of the things we need consistently.

Mar 2023
||
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Manager

Relationship

The vendor is always available to help with integrations.

Mar 2023
||
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Manager

Relationship

Vocera has a very responsive support department. We can almost always get same-day resolution on the...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty

The vendor's long-term plans are questionable. Our leadership team is discussing whether we are...

Mar 2023
||
(0)
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Analyst/Coordinator

Culture, Value

Our biggest gripe with Vocera is that their products have a shelf life of maybe two to three years;...

Mar 2023
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Analyst/Coordinator

Relationship

I never have issues with the vendor's support. Vocera’s engineering techs are extremely...

Mar 2023
||
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Analyst/Coordinator

Product

The devices work great; however, they don't last due to wear and tear. The on-hold and volume...

Mar 2023
||
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Analyst/Coordinator

Loyalty, Product

We upgraded to get the analytics tool primarily to get the data on the panic button; that was one of...

Mar 2023
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Director

Operations

We finally upgraded to the new platform, and Vocera has been sending me videos, but I need someone...

Mar 2023
||
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Director

Operations

Vocera definitely maintains their whole promise. I would buy the platform again, but I would make...

Mar 2023
||
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Director

Relationship

Right now, I am having a bad experience in terms of support. The vendor sends a lot of things, but I...

Mar 2023
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Director

Product, Value

The product can do so much, but we cannot utilize the whole functionality as we would like. That...

Mar 2023
||
(0)
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Manager

Relationship

The vendor’s support is excellent. We have no trouble. We are kept informed on changes and new...

Mar 2023
||
(0)
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Manager

Product

We have some call light functionality integrated into the product. If the patient puts a call light...

Mar 2023
||
(0)
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Manager

Product

Everyone is always looking for secure messaging and imaging, and they always want something else...

Mar 2023
||
(0)
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Manager

Culture

We get an unlimited number of mobile-app users with Vocera, and that is nice for bigger facilities...

Mar 2023
||
(0)
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Director

Culture, Value

For small organizations, I would suggest looking at models that allow cost-effective, concurrent...

Mar 2023
||
(0)
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Director

Product, Value

The Vocera Platform helps our nurses who are roaming the halls communicate back and forth with...

Mar 2023
||
(0)
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Director

Relationship

The call response when we log a ticket to Vocera is very quick, and their ability to get into the...

Mar 2023
||
(0)
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CIO

Product

The product’s integration with the call system has been a good thing. Before, we had one central...

Mar 2023
||
(0)
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CIO

Product

The Vocera Platform does the job, but it still has hiccups. Sometimes it is hard for the system to...

Mar 2023
||
(0)
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CIO

Product, Value

I like that the product is hands free. I like that we have access to anybody wearing one of Vocera's...

Mar 2023
||
(0)
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CIO

Operations

The implementation team was good at what they did, at least on the technical side, and they helped...

Mar 2023
||
(0)
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Director

Relationship

A great part of the product is how we can call for help when our hands are dirty, and we don't have...

Feb 2023
||
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Director

Product

Texting from the little devices is nearly impossible. That is one thing that I would like to see...

Feb 2023
||
(0)
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Manager

Loyalty

The product would work more like the way it is promoted if we were on the latest version. We are in...

Jan 2023
||
(0)
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Manager

Relationship

Usually, when we have an issue, we have to reach out to Vocera constantly, and then they tell us...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

When the product works, it works. It breaks once in a while, but it does what the vendor says that...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are working on integrating The Vocera Platform with our EMR. I think we are on the right path....

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

I have gotten some training from the vendor, and if I have questions, they usually get answered. The...

Jan 2023
||
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Manager

Relationship

I haven’t had any issues with Vocera keeping their promises. I know they were recently purchased by...

Jan 2023
||
(0)
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Manager

Relationship

Vocera does a pretty good job of keeping us up-to-date, but communication is key, and everybody can...

Jan 2023
||
(0)
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Director

Relationship

Since Vocera was bought by Stryker, our interactions with the vendor have been nad. The vendor's...

Jan 2023
||
(0)
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Manager

Value

The business uses the features in the platform in a limited fashion. The product has all this...

Jan 2023
||
(0)
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Director

Product, Value

I like the uniqueness of the hands-free communication and the product's integration with our nurse...

Jan 2023
||
(0)
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Director

Loyalty, Product

One of our biggest issues is that we cannot integrate our scheduling system into Vocera. Vocera and...

Jan 2023
||
(0)
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Director

Relationship, Operations

We have had new members come in, and Vocera has had our technical account manager sit down and train...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Something changed a while ago that caused me to feel that the vendor doesn’t keep promises. We used...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

For a long time, we were having random issues. The system would basically be almost useless. We were...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor's support is much worse than it used to be. For example, I opened a case, and I did not...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I get emails from the vendor, but there is no email about everything. There is just an email for...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

When we had a major upgrade, we had a lot of higher-level people get involved because it was a big...

Jan 2023
||
(0)
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Manager

Relationship

We would tell friends or peers looking at The Vocera Platform that we think it would be a great...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

There are needs that the product is not meeting, so there are people in our organization trying to...

Jan 2023
||
(0)
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Analyst/Coordinator

Value

The Vocera Platform is expensive. On paper, the value is really good, but our reality is different...

Jan 2023
||
(0)
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Director

Value

In the past, we had a pretty good discount, but now that Vocera is owned by Stryker, we are seeing a...

Jan 2023
||
(0)
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Manager

Product, Value

I would buy The Vocera Platform again. It has been very valuable for our staff and everybody to be...

Jan 2023
||
(0)
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Manager

Culture

Vocera is not the most inexpensive vendor out there, but they do a decent job of explaining the...

Jan 2023
||
(0)
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Manager

Culture, Relationship

We have a positive relationship with Vocera. During projects with Vocera, our sales executive and...

Jan 2023
||
(0)
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Manager

Product, Value

We have not had any issues with upgrades to The Vocera Platform; the product has been reliable. The...

Jan 2023
||
(0)
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Manager

Relationship

There have been times when we have had a ticket open for longer than expected. I would tell the...

Jan 2023
||
(0)
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Manager

Operations

Vocera has been very good about training.

Jan 2023
||
(0)
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Manager

Product

Vocera basically has three versions of a badge. A low, a moderate, and a very high-tech badge. They...

Jan 2023
||
(0)
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Manager

Loyalty, Relationship

Vocera's solution is a very solid platform, and their support is very good. They have struggled a...

Jan 2023
||
(0)
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Nurse

Product

I would go with Vocera again. The Vocera Platform is very user friendly. We implemented it for our...

Dec 2022
||
(0)
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Nurse

Product

I would like for the vendor to make the product more intuitive. It is very voice command driven and...

Dec 2022
||
(0)
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Nurse

Product

The Vocera Platform has a lot of functionalities with reporting. It can tell me how many calls each...

Dec 2022
||
(0)
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