The Vocera Platform
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
During our implementation, we struggled a lot with Vocera. We had problems with communication,...
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Relationship, Product
Vocera requires customers to obtain support by opening our application servers, and that is not okay...
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Product, Value
The biggest benefit of the system is that it is largely hands free.
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Product
The product’s voice recognition is subpar compared to what clinicians are accustomed to using on...
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Operations
The implementation went really well, but the vendor needs to do more work on their actual hardware...
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Culture, Value
At one point, we wanted to test some of the vendor’s new models without implementing them. We said...
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Value
People need to know that once they buy into the Vocera network, they will spend so much money that...
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Loyalty, Value
Ever since Stryker took over Vocera, they have forced anybody using the Vocera ecosystem to start...
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Relationship
The support is good. Vocera provides us with a contact who we have a regular call with. The last...
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Value
We pay a very high price for The Vocera Platform. There could be more functionalities for the money...
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Culture
We were promised certain functionalities in the beginning after we bought The Vocera Platform, and...
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Relationship, Product
From a communications standpoint, Vocera partners with Nuance, but the voice recognition...
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Product
Our biggest challenge is physician adoption, but that is not because of Vocera. We require security...
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Loyalty
The products we have today aren’t as robust as we need when it comes to having a connected device...
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Relationship
Vocera is not proactive. They are reactive in that we have to tell them when something is wrong. We...
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Relationship
Vocera could be a little more proactive when something goes down. Vocera has systems in place to...
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Product
When the Vocera mobile app works great, things are awesome. But the app has a lot of trouble working...
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Operations
The implementation was generally very well orchestrated and executed. When we wanted to upgrade the...
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Product
The navigation within the platform could be worked on. As we get deeper down into the admin aspect...
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Loyalty
We are going to be migrating to Vocera’s Edge platform soon because we want to be cloud based. That...
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Relationship
We actually have regular meetings with our salesperson and one of the higher-up support people. It...
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Operations, Product
We like the ease of access in The Vocera Platform. With proper training, the system becomes a very...
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Product
For the most part, Vocera has done pretty well with the platform. The system has had some little...
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Relationship, Product
I have found that clinical network devices have really bad software at the bottom of them, no matter...
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Loyalty, Relationship
Vocera is committed to trying to solve problems. They were recently acquired by a much larger...
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Loyalty, Product
Vocera's system is a hands-free system, and it works quite well. It doesn't really have a competitor...
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Relationship
The vendor used to be very proactive, but they stopped doing that for some reason.
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Product
The upgrade added capabilities for the nurse call system, and that was great. Now when somebody uses...
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Relationship, Operations
When we did our upgrade planning testing, the Vocera tech assigned to us jumped on the meeting...
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Loyalty, Product
The areas of improvement are things that Vocera is already working on, such as smaller, handier...
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Product
The accuracy of the product is Wi-Fi dependent, so it doesn't really depend on Vocera's badge. If...
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Loyalty, Loyalty
We got Vocera's product because our nursing staff wanted to do hands-free communication. We wanted...
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Product, Product
The Vocera Platform is easy for our IT staff to configure, and our nurses can easily solve problems...
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Product, Product
Caller ID functionality doesn't really exist in The Vocera Platform. If someone calls me through the...
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Culture, Culture, Value, Value
We have no new technology. We have to go and research on our own to see what is out there. We can...
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Relationship, Relationship
Vocera’s customer service team has been stellar up until now. Vocera’s ongoing phone and web support...
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Product, Product
We don't have a lot of positive things to say about Vocera. There is no integration with our other...
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Relationship, Relationship
Anytime we have issues, we reach out to Vocera, and they contact us in a timely manner to try to...
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Operations, Operations
We had a person helping us implement things at our facility, but that person left. Once the...
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Operations, Product
I like The Vocera Platform. It is great, and I can’t complain. However, I have not had the training...
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Product
I know of a couple of users that have issues with The Vocera Platform because they have an accent or...
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Operations, Product
Our upgrade in The Vocera Platform went great. I was happy with the way Vocera helped me out. I am...
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Relationship
Vocera’s support team is very attentive to issues that come about. Our service advisor is very sharp...
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Product, Product
I like that the product is hands free. I also like the ease of assignments. We can schedule our...
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Product, Product
We don't use the product’s text option at all. The keyboard is so tiny that it is very difficult to...
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Product, Product
A lot of the buttons on the products break, so we have had quite a few that we had to send back, but...
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Product
The Vocera Platform is pivotal for us to be able to keep our call manager upgraded. The big push for...
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Product
The user interface is not the cleanest and easiest to understand. The interface problem might be...
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Relationship
Compared to other vendors that I have dealt with, Vocera is by far the most responsive to open...
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Product
I like the product because I can send alerts to the right person at the right time, and that is...
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Product
I like how easy it is to use the product’s user interface and maintain the application.
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Operations
The vendor needs to have more implementation support. The vendor seems to have a limited number of...
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Product
One of the advantages of The Vocera Platform is the hands-free capability. The nurse can basically...
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Product
The Vocera Platform is a little complicated and has a lot of moving parts, and each thing has its...
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Relationship
There are always things we want from the vendor, but we can't always get everything we need in time....
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Relationship
When we have to reach out to Vocera, usually we do that in conjunction with our regional or national...
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Relationship
We have had a lot of challenges with The Vocera Platform. Organizations need to make sure that they...
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Relationship
The Vocera people have always been easy to work with and extremely helpful.
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Product
We have great integration between The Vocera Platform and some of our systems. We enjoy good...
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Relationship, Product
I like that the vendor keeps the platform very up-to-date when there are updates for the platform....
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Loyalty, Product
The vendor is working on some of the things we have asked for, or they will have those things...
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Product, Value
We use The Vocera Platform to clarify which alarms are going off in our nurse call system and to...
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Relationship
Vocera’s support is just fantastic. Out of all of the vendors that I work with, Vocera is my...
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Product
The downside of The Vocera Platform is while the badges do offer some communication, the badges are...
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Product
There are integration issues in The Vocera Platform, and I want to see better integration with...
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Value
If our clinical staff wants to use The Vocera Platform, they have to sit down at a workstation and...
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Loyalty
Unfortunately, The Vocera Platform is going to have to go away. That is sad because the system...
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Product
The Vocera Platform has the ability to pull data from just about anything.
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Relationship
I would tell someone looking into Vocera that the vendor is a great company to work with. Vocera is...
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Product, Value
We have used The Vocera Platform for staff safety in terms of announcements. For example, if a...
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Relationship, Product
Some of our ability to use the product for throughput is hindered by the time it takes for Vocera's...
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Loyalty
We partnered with Vocera more closely recently, and we communicated more about a lot of different...
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Relationship
There are things we have noticed from a customer service standpoint with Vocera that have declined....
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Operations, Product
We recently upgraded our server to the latest version. However, we are facing some minor issues as a...
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Operations
Vocera doesn't provide training for our staff members. We take responsibility for training our staff...
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Relationship
Vocera is a good product. We cannot knock the product itself. The issue is the vendor. We are not...
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Operations
Over time, The Vocera Platform has gotten much easier to use. We have people that are able to train...
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Loyalty
We need to see some improvement from Vocera. There are probably other ways that we could go as an...
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Product, Value
My main issue with Vocera is their chargers. Those are garbage. The devices require an external...
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Product
We use the platform for our nurse call system. There is a remote control in each patient's room....
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Product
The Vocera Platform is a simplistic system. The technology behind it isn't revolutionary.
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Relationship
When we have issues with the product, we can call Vocera's support people or submit a ticket through...
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Relationship
The people at Vocera who I work with are generally very good. When there are problems with the...
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Value, Value
The devices' batteries are way too expensive, and the quality of their chargers is poor for what we...
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Relationship, Operations
Especially for what seemed like a small company early on, Vocera did a great job of being highly...
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Operations
The product is often frustrating for new users that don't get the training they need. New users...
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Product, Value
This solution offers everything we need. But whether or not we are using it is not necessarily the...
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Relationship
The vendor is not always necessarily on the cutting edge of the things we need consistently.
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Relationship
The vendor is always available to help with integrations.
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Relationship
Vocera has a very responsive support department. We can almost always get same-day resolution on the...
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Loyalty
The vendor's long-term plans are questionable. Our leadership team is discussing whether we are...
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Culture, Value
Our biggest gripe with Vocera is that their products have a shelf life of maybe two to three years;...
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Relationship
I never have issues with the vendor's support. Vocera’s engineering techs are extremely...
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Product
The devices work great; however, they don't last due to wear and tear. The on-hold and volume...
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Loyalty, Product
We upgraded to get the analytics tool primarily to get the data on the panic button; that was one of...
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Operations
We finally upgraded to the new platform, and Vocera has been sending me videos, but I need someone...
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Operations
Vocera definitely maintains their whole promise. I would buy the platform again, but I would make...
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Relationship
Right now, I am having a bad experience in terms of support. The vendor sends a lot of things, but I...
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Product, Value
The product can do so much, but we cannot utilize the whole functionality as we would like. That...
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Relationship
The vendor’s support is excellent. We have no trouble. We are kept informed on changes and new...
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Product
We have some call light functionality integrated into the product. If the patient puts a call light...
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Product
Everyone is always looking for secure messaging and imaging, and they always want something else...
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Culture
We get an unlimited number of mobile-app users with Vocera, and that is nice for bigger facilities...
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Culture, Value
For small organizations, I would suggest looking at models that allow cost-effective, concurrent...
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Product, Value
The Vocera Platform helps our nurses who are roaming the halls communicate back and forth with...
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Relationship
The call response when we log a ticket to Vocera is very quick, and their ability to get into the...
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Product
The product’s integration with the call system has been a good thing. Before, we had one central...
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Product
The Vocera Platform does the job, but it still has hiccups. Sometimes it is hard for the system to...
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Product, Value
I like that the product is hands free. I like that we have access to anybody wearing one of Vocera's...
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Operations
The implementation team was good at what they did, at least on the technical side, and they helped...
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Relationship
A great part of the product is how we can call for help when our hands are dirty, and we don't have...
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Product
Texting from the little devices is nearly impossible. That is one thing that I would like to see...
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Loyalty
The product would work more like the way it is promoted if we were on the latest version. We are in...
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Relationship
Usually, when we have an issue, we have to reach out to Vocera constantly, and then they tell us...
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Product
When the product works, it works. It breaks once in a while, but it does what the vendor says that...
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Loyalty, Product
We are working on integrating The Vocera Platform with our EMR. I think we are on the right path....
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Operations
I have gotten some training from the vendor, and if I have questions, they usually get answered. The...
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Relationship
I haven’t had any issues with Vocera keeping their promises. I know they were recently purchased by...
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Relationship
Vocera does a pretty good job of keeping us up-to-date, but communication is key, and everybody can...
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Relationship
Since Vocera was bought by Stryker, our interactions with the vendor have been nad. The vendor's...
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Value
The business uses the features in the platform in a limited fashion. The product has all this...
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Product, Value
I like the uniqueness of the hands-free communication and the product's integration with our nurse...
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Loyalty, Product
One of our biggest issues is that we cannot integrate our scheduling system into Vocera. Vocera and...
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Relationship, Operations
We have had new members come in, and Vocera has had our technical account manager sit down and train...
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Loyalty, Relationship
Something changed a while ago that caused me to feel that the vendor doesn’t keep promises. We used...
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Relationship, Product
For a long time, we were having random issues. The system would basically be almost useless. We were...
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Relationship
The vendor's support is much worse than it used to be. For example, I opened a case, and I did not...
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Relationship, Operations
I get emails from the vendor, but there is no email about everything. There is just an email for...
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Relationship, Operations, Product
When we had a major upgrade, we had a lot of higher-level people get involved because it was a big...
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Relationship
We would tell friends or peers looking at The Vocera Platform that we think it would be a great...
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Culture, Relationship
We have a positive relationship with Vocera. During projects with Vocera, our sales executive and...
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Product, Value
We have not had any issues with upgrades to The Vocera Platform; the product has been reliable. The...
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Relationship
There have been times when we have had a ticket open for longer than expected. I would tell the...
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Operations
Vocera has been very good about training.
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Product
Vocera basically has three versions of a badge. A low, a moderate, and a very high-tech badge. They...
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Loyalty, Relationship
Vocera's solution is a very solid platform, and their support is very good. They have struggled a...
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Product
I would go with Vocera again. The Vocera Platform is very user friendly. We implemented it for our...
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Product
I would like for the vendor to make the product more intuitive. It is very voice command driven and...
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Product
The Vocera Platform has a lot of functionalities with reporting. It can tell me how many calls each...
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Relationship
My experience with Vocera has been an overall pleasant one; it has been a good learning experience...
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Product
We have been using The Vocera Platform for a long time, and we don't have problems with it. It is...
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Culture, Value
With Vocera, if we wanted additional users, we would have to buy additional licenses.
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Product
The Vocera Platform is simple to use, so the end-user experience is very easy to learn. The nurses...
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Loyalty, Relationship
I would like a more clear road map from Vocera. They were just purchased by another organization, so...
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Product
Some users are adopting things well, and some users are stragglers. Our nurses aren't always...
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Product
In our EMR, part of the sign-in and sign-out processes include identifying our teams. It would be of...
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Product
We have a few people with nuanced dialects, and the product is picking up the words that people say....
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Product, Value
I would give the integration a pretty high rating. But I attribute that to our really good...
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Relationship
Someone from our organization always reached out to Vocera about strategic things; the vendor didn't...
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Loyalty
I think my overall satisfaction could drop. Vocera is not really evolving their product, but other...
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Loyalty, Product
Even when we have gotten a doctor to adopt The Vocera Platform by putting the app on their phone,...
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Culture, Loyalty, Value
Vocera always comes up with different kinds of applications they want to standardize, so for the...
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Product
A major strength of Vocera's product is definitely that the product can be used by any department....
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Product
A negative with the Vocera product is that it is connected to our network, so if we had a network...
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Relationship
Vocera is proactive in looking at our different statistics and engaging us on things we can improve...
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Product, Value
The quality of the platform is really good. The devices are not good quality; they are very fragile,...
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Culture, Relationship, Product
People should make sure that they have a full outlook of what they will use the product for. We have...
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Culture, Value
Vocera should offer a discounted rate for the mobile device aspect of the system. For example, if a...
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Relationship, Operations
Training is an area where Vocera is lacking. That comes from more of a communication issue. The...
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Value
I would recommend the product to a big organization. A small organization might want to look at the...
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Product
The Vocera Platform is very easy to use for communication back and forth with other departments or...
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Product
Overall, our team has transitioned to The Vocera Platform very well, and most areas have pretty good...
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Relationship
The vendor proactively lets us know about end-of-life services, and they are very good about...
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Relationship
Since Vocera has been purchased by Stryker, the vendor's communication has dwindled somewhat....
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Relationship
Vocera has recently been a little slower than usual. The vendor has still been delivering decent...
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Relationship
We do have regular meetings with our technical account manager. Beyond that, we don't have any sort...
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Product, Value
The product is good but also very pricey.
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Culture, Value
We have been able to get a fair amount done with The Vocera Platform, but we do have to drive things...
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Product
Our experience with Vocera has been really good. The system is great, and it works really well. It...
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Relationship, Operations
We have had some challenges with implementing the platform. We experienced an issue during our...
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Loyalty, Relationship
The vendor's support has gotten a lot better over the past year or two. Vocera has restructured how...
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Relationship
Vocera has been able to do everything we have asked. However, we often feel like we are driving the...
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Product
The Vocera Platform is not intuitive, and there are things the vendor could have done to make it...
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Value
We would buy The Vocera Platform again because it is a one-to-group communication platform, and that...
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Operations
Our Vocera administrator is constantly doing training with us.
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Product, Value
Vocera's system is integrated with several platforms, and we have barely scratched the surface of...
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Value
The product is very costly. If somebody misplaces a Vocera badge, it costs hundreds of dollars to...
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Product
The biggest issue with Vocera's system is that people expect it to do things that it shouldn't do....
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Product
We would like The Vocera Platform to be more private. People are concerned about privacy because the...
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Relationship
All of my concerns with Vocera's system are run through the administrator here, but if there were...
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Product
We have had competing products inside this facility, and Vocera's system works best for what we are...
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Value
I would recommend to someone considering the product that they shore up their wireless network...
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Operations, Value
Compared to our other vendor, Vocera seems more willing to assist their customers with implementing...
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Relationship, Product
The clarity of the voice communication functionality is great. It is very easy to understand what...
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Operations
We do all our training in-house. We did have help from Vocera during the initial rollout, and the...
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Relationship
We used to have a project manager, so when we sent an email or requested follow-up on open cases, we...
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Operations
What we have been experiencing the last couple of years has been the result of the product's bad...
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Operations
Vocera trained a group of trainers at our facility, and then we went out and provided training to...
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Product
We are stretching the capabilities of Vocera's system. I would have to say the Vocera Collaboration...
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Relationship
When we call Vocera's support team, we often no longer get ahold of somebody who can help us. The...
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Product
Vocera is continuing to innovate. Now, they have cell phones available for everybody. The product...
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Relationship
I am not satisfied with our technician’s current work, but that is not indicative of the whole...
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Product
The battery life actually works pretty well. If the product is on a full charge, it will last a full...
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Culture, Product
For the staff nurses on the floor, The Vocera Platform is an invaluable piece of equipment. The...
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Operations, Product
There are some issues in terms of the product not understanding what we are saying, but that happens...
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Loyalty
The Vocera Platform and Smartbadge are good products. Overall, the vendor has kept up with the...
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Loyalty
When I look forward to the next 12 months, I am optimistic that we will be in a better spot, and I...
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Relationship, Operations
We have an issue with the way the vendor schedules meetings, and we keep getting off track. We get...
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Relationship
We have had a lot of issues with getting to the right person. We have also had issues with Vocera...
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Culture, Relationship
Vocera is very sales driven, and that has caused a lot of challenges in our working relationship. In...
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Loyalty, Relationship
Vocera has a way of forgetting who the customer is, and I think they feel like they are doing us a...
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Relationship, Operations
The team we have been working with at Vocera has been abrupt and hasn’t been nice to work with....
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Product, Value
The product can basically serve as a pager. We had an instance right after we implemented The Vocera...
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Product
Integrating The Vocera Platform was good. We integrated it with our nurse call system, so when...
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Relationship
We reached out to Vocera because we had problems early on. We had something down at one point as we...
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Operations
The implementation of The Vocera Platform was all very well laid out, and everybody involved knew...
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Operations
Our trainer’s approach in training was very proactive. They talked about a lot of different things...
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Product, Value
The product improves communication for the organization as a whole. I don't really know all of the...
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Loyalty, Relationship
Vocera has talked a lot about their other products and different things we could look at in the future....
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Relationship
Vocera’s biggest strengths are that they always deliver what they promise and give very prompt...
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Relationship, Product
Our supervisors used to have to deliver messages by hand and talk to departments to give people...
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Product
If someone were looking into getting The Vocera Platform for voice capabilities, Vocera Engage...
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Product
The product kind of just sits there. I feel like a walkie-talkie would be just as effective as...
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Relationship, Operations, Product
The vendor does some bulletins and things like that when there are upgrades, but upgrades are not...
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Product
Depending on what someone was looking for, I would recommend the product. The product's main feature...
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Product, Value
I would buy the solution again without a doubt. Vocera is my best vendor. The Vocera Platform is...
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Relationship, Operations
The whole time we were upgrading, Vocera’s people were very helpful and concerned about getting back...
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Relationship, Operations
Vocera is a really good company. There is more to Vocera than the platform and its usage. The vendor...
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Loyalty, Operations
Overall, our experience with Vocera has been positive. We have had ups and downs. A few years ago,...
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Operations, Value
For anyone who is planning to utilize Vocera's system, I would tell them that it isn't a one-time...
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Relationship
Vocera keeps their promises. During our last upgrade, we had a few struggles with our current...
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Loyalty, Relationship, Product
We have had some functionality issues, though I don't know whether those are internal issues or...
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Culture, Operations
We need better third-party integrations with Vocera's platform. Once we started trying to do more...
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Product
With the devices, there are some limitations to actually utilizing the functionality of a hands-free...
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Product
We have recently updated our Wi-Fi access points throughout the building. We have had wireless...
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Operations, Product
When we implement Vocera's platform at a new site, we have issues around hardware and sometimes...
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Loyalty, Product
If we were able to standardize on one telecom system, then there would probably be no need for...
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Product
The Vocera badge hasn’t changed in years. The technology and hardware haven’t really changed that...
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Relationship
When we want new things, it is not hard to get someone at Vocera to pitch us the new things.
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Culture
The vendor is extremely helpful. The sales representative that I have worked with has been extremely...
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Relationship
Nowadays when we call the support team, the support people create a ticket, but they can't help us...
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Product
When we switched to the platform, Vocera didn't tell us that we would lose some functions on our...
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Product
I would recommend Vocera's product because the communication aspect is good. I don't have to run...
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Product
With my call lights feature, my nurse call is all integrated in the system. If a patient puts on...
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Product
We are integrating a lot, and the vendor is doing really well with integration. When we add...
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Value
The solution drives outcomes when it is working. The vendor goes through workflow analysis and has...
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Operations, Product
I would recommend the product, but I would also tell others about the pitfalls of this platform and...
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Relationship
When we have issues, we get crickets from the vendor for the most part. It takes about 24 hours for...
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Operations
It has been a bumpy ride since the go-live. But that is not entirely Vocera’s fault. We implemented...
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Product
The devices break quite often. We do get them replaced, but there may be better options out there....
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Value
We have to have the lanyards or the clips, the batteries, the battery chargers, and the devices. And...
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Product
There are three different ways we can use the Vocera solution. The easiest to use is the platform....
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Product
One of the advantages of the platform is that nurses can be hands free with the smart badge; they...
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