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WellSky Home Health (EHR) Commentary
Filtered view: (Large - Over 200 Average Daily Census)(Independent)

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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Operations, Product

When WellSky rolls out anything new, glitches often happen. A prime example is the most recent...

Dec 2024
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CEO/President

Relationship

I like the fact that support is available via the web or phone. WellSky is really good at following...

Dec 2024
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CEO/President

Value

If an agency is brand new, they can't go wrong with WellSky. If they are transferring from another...

Dec 2024
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VP/Other Executive

Loyalty, Product

The analytics are the best piece of WellSky Home Health. We can understand where we sit in real time...

Dec 2024
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VP/Other Executive

Value

WellSky avoids charging for every little thing if we argue with them enough to get our money back....

Dec 2024
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VP/Other Executive

Operations

There are too many ways to see the census in the WellSky Home Health. There isn't one clearly...

Dec 2024
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VP/Other Executive

Operations

The implementation of WellSky Home Health was very rough and raw. Our training was done virtually,...

Dec 2024
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VP/Other Executive

Relationship, Operations

WellSky struggles with getting updates out in a timely manner. When they do updates for WellSky Home...

Dec 2024
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VP/Other Executive

Loyalty, Value

I know WellSky has overhead too, but we have to pay extra for every little thing that they roll out....

Dec 2024
||
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VP/Other Executive

Operations

I feel like WellSky has done okay with the implementation and upgrade processes. With some of the...

Dec 2024
||
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VP/Other Executive

Relationship

The support from WellSky is so much better than it was before. They have improved tremendously over...

Dec 2024
||
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VP/Other Executive

Operations

WellSky doesn’t have the best trainings, but I think that they try.

Dec 2024
||
(0)
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VP/Other Executive

Loyalty, Product

Sometimes the solution is not easy to use. I'm really curious about the AI solutions that are...

Dec 2024
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VP/Other Executive

Product

I know what products WellSky is working on and when they are rolling those out, and it seems really...

Dec 2024
||
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VP/Other Executive

Loyalty, Product

I wish there were more billing and financial reports in this solution. However, WellSky has so many...

Dec 2024
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VP/Other Executive

Product

Every time we integrate something with this solution, there is always a lag on the WellSky side. We...

Dec 2024
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VP/Other Executive

Relationship

WellSky is pretty slow on a few things. They make promises about things that are in the works, but...

Dec 2024
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VP/Other Executive

Product

If someone were looking at this solution, I would tell them that this is probably the easiest...

Dec 2024
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COO

Relationship

It takes an extreme amount of time to get a response back from WellSky’s support people. Most of the...

Dec 2024
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(0)
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COO

Product

For the most part, the majority of WellSky's system is very efficient and user friendly. But...

Dec 2024
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COO

Value

I would like to have a more agency-friendly pricing structure with WellSky. They come in and charge...

Dec 2024
||
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COO

Relationship

We have had a vendor representative a few times. That person responds for a little while and then...

Dec 2024
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COO

Product

If I were going to choose my favorite system from a clinician side, it would definitely be WellSky...

Dec 2024
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CFO

Value

Generally, I think WellSky is attentive and, for the most part, WellSky Home Health works. It is...

Dec 2024
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CFO

Relationship, Product

If there is one area that I would have a complaint about this solution, it is anything that I would...

Dec 2024
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CFO

Product

This solution works with tablets. We use tablets for all our clinicians. I never use a tablet or a...

Dec 2024
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CFO

Product

Ease of use is kind of one of the things WellSky is known for. The solution is pretty intuitive and...

Dec 2024
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CFO

Loyalty, Relationship, Product

I don't think anybody is perfect, but WellSky has certainly continued to improve their product over...

Dec 2024
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Manager

Operations, Product

I have used different software before, and WellSky Home Health has some areas that could use a...

Dec 2024
||
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CEO/President

Value

WellSky does not avoid charging for every little thing. On the product development side, it seems...

Dec 2024
||
(0)
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CEO/President

Loyalty, Product

WellSky's data analytics is varied well on the platform, so we can find pretty much any data point...

Dec 2024
||
(0)
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CEO/President

Product

WellSky's billing and productivity management sides need improvement for sure. I know they are...

Dec 2024
||
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Director

Product

It is easy to manage WellSky Home Health. It is also easy to document things. I love the way we can...

Dec 2024
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(0)
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Director

Value

Every time we ask for something, WellSky says that they have to see whether that thing is in our...

Dec 2024
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Director

Relationship, Product

Often, WellSky’s reports either are lagging or have stuff that is duplicated, and then we have to go...

Dec 2024
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Manager

Product

On an iPhone, we can't get a signature in WellSky Home Health’s mobile app. Even though WellSky...

Dec 2024
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Manager

Product

The issue that we have with WellSky Home Health is the billing aspect. The system is mainly set up...

Dec 2024
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Manager

Value

WellSky does not keep promises. When we first acquired the product a long time ago, there were...

Dec 2024
||
(0)
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Manager

Culture, Relationship

Prior to a little while ago, we had no good experiences with executive involvement. Our...

Dec 2024
||
(0)
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Manager

Product

I would buy WellSky Home Health again because it is really beneficial for our clinical staff. We can...

Dec 2024
||
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Manager

Operations, Product, Value

WellSky Home Health is easy to use. I like that I don't have to do very much because the nurses can...

Dec 2024
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Manager

Relationship, Operations, Product

I would love to enact our visit verification step on WellSky Home Health, but the step just doesn't...

Dec 2024
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(0)
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Manager

Operations

WellSky’s upgrades usually cause a lag, or everybody has issues with their logons and stuff like...

Dec 2024
||
(0)
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Manager

Relationship

WellSky’s support is actually very good. However, the support people can't always give things to us...

Dec 2024
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Manager

Product

In WellSky Home Health, I really like the feature for Medicare where it runs the insurance once a...

Dec 2024
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VP/Other Executive

Relationship, Value

We have zero executive involvement from WellSky, and that is my biggest gripe. Additionally, WellSky...

Dec 2024
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(0)
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VP/Other Executive

Product

WellSky Home Health is just outdated, and the upgrades that the vendor makes are not related to...

Dec 2024
||
(0)
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VP/Other Executive

Culture

WellSky Resource Manager was sold to us over a year ago. When we were trying to pursue it, we were...

Dec 2024
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(0)
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VP/Other Executive

Relationship

I know WellSky is trying to help with integration because they are participating in beta testing. It...

Dec 2024
||
(0)
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Director

Loyalty

I think the biggest reason we switched to WellSky Home Health was that all the other home care...

Dec 2024
||
(0)
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Director

Operations

I have been pretty satisfied with WellSky. WellSky does a really great job of being effective during...

Dec 2024
||
(0)
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Director

Product

From a financial standpoint, there could be a little more to WellSky Home Health's reporting. It...

Dec 2024
||
(0)
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Director

Loyalty, Product

We haven't had many problems with WellSky Home Health on mobile devices. The only thing we really...

Dec 2024
||
(0)
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VP/Other Executive

Relationship

WellSky is constantly innovating, but it doesn't necessarily feel like they are always listening to...

Dec 2024
||
(0)
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VP/Other Executive

Culture, Product

The financial reporting in WellSky Home Health is limited by some of the compliance hard stops that...

Dec 2024
||
(0)
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CEO/President

Value

When people call and ask for a recommendation, I recommend WellSky's system every time. I recommend...

Dec 2024
||
(0)
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CEO/President

Operations

WellSky has done a lot better with training, and their support is exceptional right now. Our nurses...

Dec 2024
||
(0)
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CEO/President

Loyalty

We will be making some organizational changes in the next few years. One of our considerations is...

Dec 2024
||
(0)
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CEO/President

Product

WellSky’s Achilles heel is their lack of integration. Their HL7 platforms need to be extended to...

Dec 2024
||
(0)
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CEO/President

Value

WellSky has started to give us some things that I was expecting to get charged for. WellSky’s...

Dec 2024
||
(0)
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Director

Relationship

WellSky tends to pass us off from one person to another because they don't want to hear us...

Dec 2024
||
(0)
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Director

Relationship, Product

WellSky just gives us a little question mark when they do upgrades. If we click on the question...

Dec 2024
||
(0)
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Director

Product, Value

WellSky's system meets our needs, but it doesn't make things easy. If something is a problem, we...

Dec 2024
||
(0)
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Director

Product

We have been able to hire new clinicians because they know what WellSky's system is. It is very easy...

Dec 2024
||
(0)
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Director

Relationship, Product

WellSky needs to work on some of the back-office issues as far as billing goes. There are very few...

Dec 2024
||
(0)
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Director

Loyalty

I'm looking for a new EMR because I'm not happy with WellSky's system. We are considering leaving...

Dec 2024
||
(0)
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Director

Operations

For the most part, the reports are there in WellSky's system, but we have to dig through the system...

Dec 2024
||
(0)
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Director

Product

WellSky's system is not friendly when we are trying to look at the patient as a whole to see what...

Dec 2024
||
(0)
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CNO

Product

WellSky could work on the transparency of their financial reports. If we dig into reports and export...

Dec 2024
||
(0)
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CNO

Culture, Relationship, Operations

WellSky has fallen short on their promises with the rollouts of things. That is where we have seen...

Dec 2024
||
(0)
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CNO

Operations

We have a representative who kind of works with us through implementation processes and will connect...

Dec 2024
||
(0)
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CNO

Loyalty

I think that WellSky is moving toward our integrations more and more. We are definitely in line with...

Dec 2024
||
(0)
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CNO

Relationship

We are more satisfied with the individuals at the agency who are connected to our WellSky...

Dec 2024
||
(0)
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Analyst/Coordinator

Culture, Value

WellSky sold us products when we first went with them that aren't live yet and won't be until next...

Dec 2024
||
(0)
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Analyst/Coordinator

Operations

We had a rocky start with the system, but it has been pretty stable since we got it going. We had...

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty

We chose WellSky Home Health because one of our higher-ups had worked with WellSky before and...

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

I really like the alerts that WellSky sends out, even if they don't necessarily impact us. It is...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

We like the system. We are using it on tablets, and the system's connectivity and ability to...

Dec 2024
||
(0)
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Analyst/Coordinator

Value

We like the things that we have access to in WellSky Home Health. The vendor provides a lot of...

Dec 2024
||
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VP/Other Executive

Loyalty, Product

The financial reporting could be better, but that isn't the vendor's concern. That is just the way...

Nov 2024
||
(0)
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VP/Other Executive

Product

I'm not aware of any issues related to the solution being optimized for mobile devices.

Nov 2024
||
(0)
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VP/Other Executive

Relationship

We are very happy with the product. The vendor's executives are very attentive. Also, the vendor's...

Nov 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

The vendor has certainly invested appropriately. They have created a sounding board for gaining...

Nov 2024
||
(0)
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VP/Other Executive

Loyalty, Product

From the front-end services aspect of what WellSky is developing, there will be some enhancements in...

Nov 2024
||
(0)
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VP/Other Executive

Culture, Loyalty

I am excited about WellSky's referral management piece and adding to that. I think as we talk to...

Nov 2024
||
(0)
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VP/Other Executive

Relationship

I think any opportunity to improve the quality of WellSky's support could probably be tied to...

Nov 2024
||
(0)
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VP/Other Executive

Loyalty, Product, Value

I heard from a bunch of our clinicians, and, with the change from our previous EHR to WellSky Home...

Nov 2024
||
(0)
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VP/Other Executive

Product, Value

Moving to WellSky Home Health, we gained customization, innovation, more statistical data, whether...

Nov 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

I would tell another organization looking at WellSky Home Health that WellSky is doing a great job...

Nov 2024
||
(0)
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Manager

Relationship, Operations

WellSky is failing more on the newer stuff. And something they could do better with is continual...

Nov 2024
||
(0)
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Director

Product

In WellSky Home Health, I haven't seen the referral process be that great. If somebody is pending...

Oct 2024
||
(0)
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Director

Relationship

WellSky is really good at proactivity because they usually look at the regulations and requirements...

Oct 2024
||
(0)
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Director

Operations

WellSky Home Health is clinician friendly, so that is nice. And many times, we can get help. I like...

Oct 2024
||
(0)
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Director

Loyalty, Product

WellSky Home Health does a pretty good job of many things. But we had to purchase a wound software...

Oct 2024
||
(0)
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Director

Loyalty, Product

I looked at other software before we purchased WellSky Home Health, and some of the others were just...

Oct 2024
||
(0)
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Director

Product

I would like WellSky to make upgrades a little easier to understand. We get a little dot on our...

Oct 2024
||
(0)
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Director

Relationship

We had some names and some people to contact at WellSky, and I felt like we were wined and dined a...

Oct 2024
||
(0)
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Director

Product

With WellSky Home Health, I like that we can look at what our reimbursement might be for a straight...

Oct 2024
||
(0)
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Director

Loyalty, Product

With WellSky Home Health, something we struggle with is at times we will be typing and charting...

Oct 2024
||
(0)
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Director

Operations, Product, Value

WellSky Home Health has really freed up the clinical staff members to be able to do their jobs and...

Oct 2024
||
(0)
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Director

Relationship

I really liked WellSky’s chat. If I had an issue, there was a little chat I could use, and they...

Oct 2024
||
(0)
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Director

Relationship, Product

We are struggling with WellSky’s care insights. We had several patients who were rehospitalized, and...

Oct 2024
||
(0)
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Director

Operations

With WellSky Home Health, there were features that we didn't know about that would have made our...

Oct 2024
||
(0)
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Director

Product

With WellSky Home Health, the care coordination is just a little place in everybody's notes where we...

Oct 2024
||
(0)
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Director

Culture, Value

WellSky Home Health is great, and when WellSky shows it to us, it is awesome. At the end of the day,...

Oct 2024
||
(0)
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Director

Relationship, Product

The insights we get from WellSky Home Health are really helping with our outcomes.

Oct 2024
||
(0)
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Director

Product

Some of our other facilities use another system, and integrating WellSky with that or bringing all...

Oct 2024
||
(0)
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Director

Product

The overall layout of mobile devices in WellSky Home Health could improve. It is different when we...

Oct 2024
||
(0)
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Manager

Relationship

The vendor’s support waiting time is not always bad, but for some calls, we are probably held for...

Oct 2024
||
(0)
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Manager

Operations

The only training that we got from the vendor was the onboarding, so they just taught us about the...

Oct 2024
||
(0)
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Manager

Culture, Value

We had a very difficult back-and-forth with the vendor about charges, but as the negotiations went...

Oct 2024
||
(0)
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Manager

Operations, Product

We still have some clinicians who have issues with the product. The solution is not really hard to...

Oct 2024
||
(0)
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Manager

Relationship

When problems arise, there are times when the support people promise to fix things. They always...

Oct 2024
||
(0)
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Manager

Relationship

The vendor does advancements and upgrades every now and then. They keep up with the current market....

Oct 2024
||
(0)
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Manager

Product

Sometimes upgrades with WellSky Home Health create technical difficulties, which is frustrating. We...

Jun 2024
||
(0)
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Manager

Relationship, Product

We have been with WellSky for a long time. They have upgraded as needed based on new technology,...

Jun 2024
||
(0)
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Manager

Loyalty, Operations, Product

Clinicians can get going on WellSky Home Health fairly quickly. It is very user friendly. We are...

Jun 2024
||
(0)
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Manager

Relationship

Our relationship with WellSky is good. We have our account representative who we can work with and...

Jun 2024
||
(0)
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Manager

Loyalty, Product

From a back-office view, another product we use has really clean data, and we know what we are...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

WellSky has been telling us for more than a year that they will create a platform to help us with...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Product

Our clinicians don't love WellSky's system because it doesn't make them do their jobs. The system...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Product, Value

There are numerous glitches in the system, and there are things that we just can't do in the system....

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Value

If someone were looking at getting WellSky's system, I would tell them to look at other options that...

Jun 2024
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(0)
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Analyst/Coordinator

Product

We have had to create an intake referral processing program that tracks and creates things that are...

May 2024
||
(0)
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Analyst/Coordinator

Culture, Loyalty

We have years left on our contract with WellSky. When the contract is over, we plan on looking at...

May 2024
||
(0)
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VP/Other Executive

Product

The system’s integration is beautiful, especially when it comes to the vendor’s development. The...

Apr 2024
||
(0)
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VP/Other Executive

Relationship

WellSky has an incredible help desk, and we have to use the system the way it is intended. Once we...

Apr 2024
||
(0)
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VP/Other Executive

Operations

WellSky has training for what they recommend for office staffing ratios and things like that per...

Apr 2024
||
(0)
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VP/Other Executive

Operations, Product

Overall, I have nothing bad to say about WellSky. It is rare that we have an issue with the system....

Apr 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

We knew when we started with WellSky that their system's reporting was going to be terrible. I feel...

Apr 2024
||
(0)
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VP/Other Executive

Relationship, Product

WellSky keeps up with regulations very well. I used to have several different Medicare numbers in...

Apr 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

Homecare Homebase seems to be the other big home health platform aside from Wellsky’s platform. It...

Apr 2024
||
(0)
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VP/Other Executive

Relationship

Usually, when I have a big issue, I have no problem getting someone from WellSky on the phone. The...

Apr 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

During our implementation, we had a standing call with WellSky to discuss anything that may have...

Apr 2024
||
(0)
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CEO/President

Value

WellSky has gotten to where they charge for everything that they come up with.

Mar 2024
||
(0)
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CEO/President

Relationship

A lot of companies tend to forget about us once we have been a member for a while. WellSky is really...

Mar 2024
||
(0)
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CEO/President

Product, Value

Our quality outcomes have dramatically increased because of WellSky Home Health. The analytics...

Feb 2024
||
(0)
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CEO/President

Loyalty, Relationship

We decided to go with WellSky because they got their executive team involved, and they were a lot...

Feb 2024
||
(0)
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COO

Product, Value

I love the clinical care coordination and visibility in WellSky Home Health. I also love its risk...

Feb 2024
||
(0)
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Director

Loyalty, Product

WellSky Home Health doesn't scale well. When we first started using it, we only had a few offices,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are road-map items that we discussed with WellSky as needed for development that were...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product’s simplicity of use for the point-of-service user is very good. The time to implement is...

Feb 2024
||
(0)
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 or  to see details.

Director

Operations, Product

If we are talking about a full system implementation from scratch, WellSky is very good. When we are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

WellSky is a very walled garden when it comes to integration with minimal API support and no means...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system does not have a lot of automation and validation, and that means we are very dependent on...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We were given an enterprise support channel that is supposed to include WellSky's more experienced...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product has certain areas where it is very strong, but there are other areas where we have to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We need better communication and education from WellSky for implementations. When WellSky makes an...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For field staff, WellSky Home Health is an easy-to-use program, so they love it. There are not too...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

WellSky doesn’t keep all their promises with product delivery, corrections, and timelines. We could...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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