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User Commentary
Relationship, Product
Changes are made all the time without customer input. Staff members are always complaining about the...
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Relationship
I have been using Consolo for a long time, and I have used the product for many hospice start-ups...
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Relationship
The company has grown too big since WellSky took over. Customer input is no longer an option. There...
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Product
When we enter medications, it would be helpful if every medication got sent over electronically to...
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Relationship
There are a few people from the vendor that I talk to all the time, and I love them. I also love the...
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Operations, Product
I absolutely love the product. It is easy to maneuver in. It is easy for me to chart like a nurse to...
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Culture, Relationship, Operations
When we purchased the solution, the vendor actually sent a representative to get everything set up,...
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Relationship
I haven't had any major issues with WellSky’s acquisition. When the vendor was beginning the...
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Relationship, Product
I couldn't be happier with how the product meets the needs of hospice care. In terms of technology,...
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Relationship
Over the time we have spent with WellSky, I have seen their knowledge of their systems, and they are...
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Operations
We have had a few sessions where the people from WellSky have gone through things with us in depth,...
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Relationship
WellSky brags about customization, but when we ask to have things customized, the answer is no. The...
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Product
When I orient people to the WellSky product, it can be picked up quickly. On average, it is easy to...
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Relationship
WellSky is constantly upgrading the product, and every time they do so, our staff feels disoriented...
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Relationship, Product
I would tell people to find a different vendor. WellSky is not willing to customize things down to...
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Loyalty, Product
We have struggled with WellSky's product. If I weren't so busy, I would be actively looking for a...
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Product
The system's interface with the billing department's system is excellent.
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Product
We like that Consolo is secure and web based. We can access its information. It is easy to put notes...
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Culture, Loyalty
WellSky is no longer going to use a certain risk scale that we use as part of our nursing...
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Product
We struggle with the system's offline charting abilities. We were told that the solution would work...
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Relationship
It sometimes takes the vendor months to address our support tickets. No one from WellSky follows up...
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Product
WellSky's system is redundant. It has a lot of double charting, and that is disappointing. Our...
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Culture, Relationship
WellSky has a big unkept promise regarding the calendar feature. Every time we ask for updates, we...
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Relationship
We don't receive any phone support. I despise that we cannot speak to a person. We either use...
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Product
One of WellSky's strengths is that their system is web based. That might be the extent of their strengths....
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Operations
The training is online. We go to the vendor's site and are told how to do things.
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Culture, Value
I don't know whether there is new technology to meet our needs. WellSky has a messaging platform...
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Relationship
WellSky’s support team is somewhat responsive. We have to wait a couple of hours depending on our...
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Loyalty, Relationship, Product
WellSky purchased a number of different EMRs and is working slowly to integrate them all and make...
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Loyalty
I am hoping that the WellSky product will eventually offer some of the same features that we use in...
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Relationship
We have been pretty satisfied with most of the WellSky upgrades. The vendor does well with...
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Value
WellSky is open about their road map. They want to charge more to add the additional bells and...
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Relationship, Product
Some of my staff members would say WellSky Hospice is not very easy to use, but that is how things...
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Relationship
I don’t have much interaction with the representative that handles our account, but when I have had...
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Relationship, Product
WellSky updates the product every week and stays up on all the changing Medicare guidelines to keep...
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Loyalty, Product
Our biggest hurdle is that in every survey, there is always an issue with meeting frequencies....
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Relationship
WellSky is always rolling out information on what is changing. They always explain what I need to...
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Product
I like the product and the ease of it. I have used pretty much every platform out there, and WellSky...
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Relationship
When I email the vendor's support team, they respond right away. There are very few delays, and if...
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Relationship
WellSky isn’t as proactive about letting us know when they are working on something and going to...
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Relationship
Anyone considering the WellSky hospice solution should be persistent. Even if WellSky knows what...
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Product
Our main frustration with the WellSky system is with the scheduler. We have to schedule frequencies...
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Loyalty, Relationship
WellSky has grown so big, and we are just a local company, so we have been pushed aside. We had a...
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Operations, Product
In general, WellSky's hospice solution is a great system. It is easy to use and learn. Also, we have...
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Relationship
We had great support when the hospice piece was owned by Consolo. The response was immediate with...
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Product
The product has really improved since WellSky bought Consolo Services Group. The charting piece,...
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Product
I would like to see improvement in charting for our clinical staff in WellSky Hospice; our nursing...
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Loyalty
We are adopting more platforms with Wellsky, but that process is not really going all that smoothly.
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Operations, Product
A lot of times, we consider the vendor's upgrades to be downgrades because every time WellSky sends...
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Loyalty, Product
When WellSky came out with encounter charting, I had to immediately turn in a work order because the...
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Culture, Operations
WellSky promoted certain things really well and told us how great they were going to be. And then we...
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Relationship
A lot of times, we are messaging WellSky to see why something is not working, and they will tell us...
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Product
I have loved how we can see CSV for everything so I can manipulate the data and get the product to...
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Product
WellSky is always changing things. I understand security scares, and we all want to keep our product...
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Relationship
If we call the technical support team with a question, they are awesome. We know a lot of our...
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Product
The product has good software, but it is not always user friendly. Sometimes the functionalities are...
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Operations, Value
Any ongoing training involves self-study. WellSky puts training in the program, and we don't receive...
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Loyalty, Product
The product has some really nice things. I am doing an overview of the things that are coming for...
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Relationship
The support team is wonderful. We contact WellSky via phone or email, and they get back to us...
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Relationship
We don't have contact with someone who is empowered to solve our problems. We have an issue with...
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Operations
In the beginning, WellSky offered a lot of training, but since they finished that training, it has...
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Product
This system is very user friendly, but it isn't great for hospice care. I think it used to be more...
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Product
I don’t think any vendor can do everything, but WellSky's system doesn’t talk to a lot of the other...
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Relationship
The vendor has a vision, but I am not sure whether their vision matches our vision all the time.
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Operations, Product
The vendor has made a couple of changes to the product, such as changing the format. But the most...
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Product
I would tell a peer that the good thing about WellSky's system is that it is specific to hospice. A...
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Operations
WellSky Hospice is very much a self-education platform. It is fairly user friendly. WellSky puts out...
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Product
We go through a lot of audits. We have to print out a lot from the EMR, and the formatting got us...
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Relationship
WellSky is pretty responsive. I usually email them about issues, and they get back to me right away...
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Product
The system has a vital signs summary feature. The vital signs are different for different...
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