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User Commentary
Relationship
WellSky’s customer support people answer the phones very quickly. They answer tickets quickly. They...
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Relationship
Before WellSky took over and the vendor was just Consolo, they were a little more receptive to...
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Culture
WellSky doesn't really do that great of a job of telling me about new products and services. That is...
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Relationship, Product
WellSky could do a better job with recertification reporting. Running the recertification report...
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Relationship, Product
WellSky Hospice & Palliative is a high-quality product. The vendor is always looking to upgrade...
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Culture, Value
We have always used WellSky for not only the EMR and the charting piece but also the billing side....
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Relationship
Occasionally, I have to reach out because WellSky doesn't immediately alert me of a known issue.
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Loyalty
One thing in the product that could improve is the scheduling portion of the software, but we know...
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Product
We love WellSky Hospice & Palliative. It has been an amazing solution for us, and the difference...
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Product
One positive about the product is that it is user friendly. But the product is somewhat lacking in...
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Culture, Relationship
If there are things that the vendor is not charging me for, they are not doing a good job of...
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Product
WellSky doesn’t really have any new stuff going on. WellSky’s technology does not keep up with CMS...
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Loyalty, Product
WellSky's product has a lot of clicking, and I don't like that. I always call it a rabbit hole when...
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Relationship
WellSky’s support team never answers the phone, and they do not have a chat. It is just ridiculous...
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Value
WellSky Hospice & Palliative is cheap, so it is affordable. That is on the pros list, and the...
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Product
We have problems with Consolo because we have outgrown what the solution can do. The system's...
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Relationship, Value
We have been in touch with some of the vendor's higher-ups. They have been trying to rebuild and fix...
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Relationship, Operations, Product
The product is very confusing for anybody new because they don't know where to look for things. It...
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Product
We have to do our own documentation. When I do chart reviews, Consolo doesn't guide that process at...
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Relationship
When the vendor says they are going to fix something or whatever, they do the best they can. Also,...
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Operations
The vendor doesn't do any training with the nurses. If the vendor has done training with upper-level...
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Loyalty
We are underutilizing WellSky’s potential offerings, but we have a good relationship with them. Our...
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Culture, Relationship
I'm not aware of any issues with WellSky; they keep their promises. As far as I know, the product...
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Operations
I don't think that our facility has really reached out to WellSky to look at the interoperability;...
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Product
The system has good reporting options. We run a lot of reports, and the system makes that easy. It...
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Relationship
WellSky's customer service is good. The vendor has a few customer service people who are really...
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Product
WellSky's charting options for our clinical team could be improved. Those options are a little...
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Operations, Product
Sometimes, WellSky will implement things that aren't user friendly. As new rules and regulations...
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Relationship
Consolo started as an independent company that offered a hospice and palliative care module. We had...
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Relationship, Product
The volume of errors we find is alarming. WellSky is supposed to be an expert in billing. Nobody...
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Relationship, Product
We have a designated biller who works for our account, and they have somebody who helps them....
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Relationship, Product
We have had a lot of extreme downtime recently. That was originally reported as a short-term thing...
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Product
The product’s billing is very basic. There are some functions WellSky said that the product would...
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Relationship
On the clinical side of WellSky Hospice & Palliative, there are some issues with the pertinent...
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Relationship
The healthcare sector has recently moved into the top five most targeted industries for ransomware....
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Product
What I appreciate about WellSky is that the software and the way we document are very hospice...
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Relationship
The vendor used to work hard not to upcharge us, but it feels like things have shifted in the past...
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Product
I have asked WellSky about what software integrates with theirs. I have been told that there is not...
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Product
The only issues that we have had with WellSky's system have been with scheduling because the system...
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Relationship
WellSky doesn't keep their promises about timing. Things keep getting pushed out, and we wonder...
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Operations, Product
The system is user friendly. I teach everyone how to use it, and I think it is fairly streamlined....
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Relationship
When we call WellSky, their people are great. They answer our questions and provide solutions. If...
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Loyalty, Product
I would recommend WellSky's system because it is a great product. I would tell others to use the...
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Relationship, Product
We have a lot of issues right now with WellSky because of their conversion over to the cloud. We...
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Product
We get a lot of error messages in WellSky Hospice & Palliative, and a lot of times, things are not...
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Product
There are a lot of steps in WellSky Hospice & Palliative to get to certain areas in the system. For...
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Relationship, Operations
One big thing WellSky definitely needs to focus on is doing some check-ins after the implementation....
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Loyalty, Operations
WellSky is probably not in our long-term plans. We were really impressed with the platform for the...
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Relationship
A long time ago, we had an issue where a provider couldn't sign off on orders. There was something...
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Product
WellSky's product serves the purpose of what we have to do for the patient. Additionally, on the...
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Operations, Product
There have been technical issues with integration recently, and I can certainly understand that...
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Product
The system is pretty intuitive when it works well. I have no complaints about the way it looks. I...
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Product
Some facets of the product are really helpful. I really appreciate the workflows when it comes to...
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Value
We don't really have variable charges with WellSky. The only thing that they charge extra for is...
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Operations
With the implementation, I really liked the way that WellSky offered a hybrid capability so we would...
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Loyalty, Value
Knowing what I know now, I probably would be a lot more open to not going with WellSky and to going...
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Culture, Product
WellSky promised certain integrations and things. For example, when we went live with a product,...
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Relationship
When we give feedback to WellSky, they send our feedback to their development team, and then we...
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Relationship, Product
Lately, there seems to be something going on with the system really often that makes it so it takes...
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Operations
The training on this solution was much more effective before Consolo was acquired by WellSky, and I...
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Product
WellSky coordinated with the pharmacy vendor that we use so that when our nurses put information in...
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Relationship, Operations
WellSky lets us know ahead of time when something is going to change in the system. They send us...
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Relationship, Product
When we have a new solution, we have to work the bugs out. However, this product has been around for...
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Relationship
WellSky has been extremely slow in responding to tickets lately. They are doing some updates or...
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Culture, Value
Overall, WellSky avoids charging for everything, but it is annoying that they charge per fax. I...
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Relationship
WellSky’s integrations and implementations are usually flawless. We had an access issue recently,...
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Operations
WellSky Hospice & Palliative is very easy to use. Having worked in other systems, I think the...
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Relationship
I had to throw a fit to get something fixed in WellSky Hospice & Palliative, and I waited for a long...
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Product
When I'm doing cost reporting in WellSky Hospice & Palliative, I run a statistical report, and I...
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Loyalty
Our main issue with WellSky Hospice & Palliative is scheduling. We have had issues with scheduling...
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Loyalty, Product
WellSky Hospice & Palliative is a cloud-based program that can have multiple people looking at a...
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Loyalty, Product
The vendor has worked hard to make WellSky Hospice & Palliative nice and pretty, and the scheduling...
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Value
WellSky charges a lot for the little upgrades, or we have to go onto a new platform and have a...
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Relationship
When we send cases in for support at WellSky, we wait a long time before they get resolved. The...
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Relationship, Product
WellSky sends out alerts within the system when they are planning to do something, but the alerts...
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Relationship, Product
Changes are made all the time without customer input. Staff members are always complaining about the...
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Relationship
I have been using Consolo for a long time, and I have used the product for many hospice start-ups...
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Relationship
The company has grown too big since WellSky took over. Customer input is no longer an option. There...
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Product
When we enter medications, it would be helpful if every medication got sent over electronically to...
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Relationship
There are a few people from the vendor that I talk to all the time, and I love them. I also love the...
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Operations, Product
I absolutely love the product. It is easy to maneuver in. It is easy for me to chart like a nurse to...
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Culture, Relationship, Operations
When we purchased the solution, the vendor actually sent a representative to get everything set up,...
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Relationship
I haven't had any major issues with WellSky’s acquisition. When the vendor was beginning the...
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Relationship, Product
I couldn't be happier with how the product meets the needs of hospice care. In terms of technology,...
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Relationship
Over the time we have spent with WellSky, I have seen their knowledge of their systems, and they are...
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Operations
We have had a few sessions where the people from WellSky have gone through things with us in depth,...
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Relationship
WellSky brags about customization, but when we ask to have things customized, the answer is no. The...
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Product
When I orient people to the WellSky product, it can be picked up quickly. On average, it is easy to...
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Relationship
WellSky is constantly upgrading the product, and every time they do so, our staff feels disoriented...
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Relationship, Product
I would tell people to find a different vendor. WellSky is not willing to customize things down to...
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Loyalty, Product
We have struggled with WellSky's product. If I weren't so busy, I would be actively looking for a...
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Product
The system's interface with the billing department's system is excellent.
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