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WellSky Hospice & Palliative (Consolo)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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COO

Functionality and Upgrades

We like that Consolo is secure and web based. We can access its information. It is easy to put notes...

Feb 2023
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COO

Other Observations & Comments

WellSky is no longer going to use a certain risk scale that we use as part of our nursing...

Feb 2023
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COO

Functionality and Upgrades

We struggle with the system's offline charting abilities. We were told that the solution would work...

Feb 2023
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COO

Service and Support

It sometimes takes the vendor months to address our support tickets. No one from WellSky follows up...

Feb 2023
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Manager

Functionality and Upgrades

WellSky's system is redundant. It has a lot of double charting, and that is disappointing. Our...

Jan 2023
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Manager

Service and Support

WellSky has a big unkept promise regarding the calendar feature. Every time we ask for updates, we...

Jan 2023
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Manager

Service and Support

We don't receive any phone support. I despise that we cannot speak to a person. We either use...

Jan 2023
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Manager

Technology

One of WellSky's strengths is that their system is web based. That might be the extent of their strengths....

Jan 2023
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Manager

Implementation and Training

The training is online. We go to the vendor's site and are told how to do things.

Jan 2023
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Manager

Functionality and Upgrades

I don't know whether there is new technology to meet our needs. WellSky has a messaging platform...

Jan 2023
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Manager

Service and Support

WellSky’s support team is somewhat responsive. We have to wait a couple of hours depending on our...

Jan 2023
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VP/Other Executive

Interfacing and Integration

WellSky purchased a number of different EMRs and is working slowly to integrate them all and make...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

I am hoping that the WellSky product will eventually offer some of the same features that we use in...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

We have been pretty satisfied with most of the WellSky upgrades. The vendor does well with...

Jan 2023
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VP/Other Executive

Sales and Contracting

WellSky is open about their road map. They want to charge more to add the additional bells and...

Jan 2023
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Director

Other Observations & Comments

Some of my staff members would say WellSky Hospice is not very easy to use, but that is how things...

Jan 2023
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Director

Relationship

I don’t have much interaction with the representative that handles our account, but when I have had...

Jan 2023
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Director

Functionality and Upgrades

WellSky updates the product every week and stays up on all the changing Medicare guidelines to keep...

Jan 2023
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Director

Interfacing and Integration

Our biggest hurdle is that in every survey, there is always an issue with meeting frequencies....

Jan 2023
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Director

Relationship

WellSky is always rolling out information on what is changing. They always explain what I need to...

Jan 2023
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Director

Functionality and Upgrades

I like the product and the ease of it. I have used pretty much every platform out there, and WellSky...

Jan 2023
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Director

Service and Support

When I email the vendor's support team, they respond right away. There are very few delays, and if...

Jan 2023
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Director

Service and Support

WellSky isn’t as proactive about letting us know when they are working on something and going to...

Dec 2022
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Director

Lessons Learned

Anyone considering the WellSky hospice solution should be persistent. Even if WellSky knows what...

Dec 2022
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Director

Functionality and Upgrades

Our main frustration with the WellSky system is with the scheduler. We have to schedule frequencies...

Dec 2022
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Director

Relationship

WellSky has grown so big, and we are just a local company, so we have been pushed aside. We had a...

Dec 2022
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Director

Functionality and Upgrades

In general, WellSky's hospice solution is a great system. It is easy to use and learn. Also, we have...

Dec 2022
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Director

Service and Support

We had great support when the hospice piece was owned by Consolo. The response was immediate with...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has really improved since WellSky bought Consolo Services Group. The charting piece,...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see improvement in charting for our clinical staff in WellSky Hospice; our nursing...

Dec 2022
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Analyst/Coordinator

Implementation and Training

We are adopting more platforms with Wellsky, but that process is not really going all that smoothly.

Dec 2022
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Director

Functionality and Upgrades

A lot of times, we consider the vendor's upgrades to be downgrades because every time WellSky sends...

Dec 2022
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Director

Functionality and Upgrades

When WellSky came out with encounter charting, I had to immediately turn in a work order because the...

Dec 2022
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Director

Other Observations & Comments

A lot of the time, we won't even realize WellSky is doing a release, and then we will notice...

Dec 2022
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Director

Sales and Contracting

WellSky promoted certain things really well and told us how great they were going to be. And then we...

Dec 2022
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Director

Service and Support

A lot of times, we are messaging WellSky to see why something is not working, and they will tell us...

Dec 2022
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Director

Functionality and Upgrades

I have loved how we can see CSV for everything so I can manipulate the data and get the product to...

Dec 2022
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Analyst/Coordinator

Service and Support

WellSky is always changing things. I understand security scares, and we all want to keep our product...

Dec 2022
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Analyst/Coordinator

Service and Support

If we call the technical support team with a question, they are awesome. We know a lot of our...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has good software, but it is not always user friendly. Sometimes the functionalities are...

Dec 2022
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VP/Other Executive

Implementation and Training

Any ongoing training involves self-study. WellSky puts training in the program, and we don't receive...

Dec 2022
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VP/Other Executive

Future Outlook

The product has some really nice things. I am doing an overview of the things that are coming for...

Dec 2022
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VP/Other Executive

Service and Support

The support team is wonderful. We contact WellSky via phone or email, and they get back to us...

Dec 2022
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VP/Other Executive

Relationship

We don't have contact with someone who is empowered to solve our problems. We have an issue with...

Dec 2022
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COO

Implementation and Training

In the beginning, WellSky offered a lot of training, but since they finished that training, it has...

Dec 2022
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COO

Lessons Learned

This system is very user friendly, but it isn't great for hospice care. I think it used to be more...

Dec 2022
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COO

Interfacing and Integration

I don’t think any vendor can do everything, but WellSky's system doesn’t talk to a lot of the other...

Dec 2022
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Manager

Other Observations & Comments

Before the vendor was bought by WellSky, the vendor told us they would find a way to coordinate with...

Oct 2022
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Manager

Other Observations & Comments

The vendor has a vision, but I am not sure whether their vision matches our vision all the time.

Oct 2022
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Manager

Functionality and Upgrades

The vendor has made a couple of changes to the product, such as changing the format. But the most...

Oct 2022
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Director

Lessons Learned

I would tell a peer that the good thing about WellSky's system is that it is specific to hospice. A...

Sep 2022
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Director

Implementation and Training

WellSky Hospice is very much a self-education platform. It is fairly user friendly. WellSky puts out...

Sep 2022
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Director

Functionality and Upgrades

We go through a lot of audits. We have to print out a lot from the EMR, and the formatting got us...

Sep 2022
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Director

Sales and Contracting

WellSky is pretty responsive. I usually email them about issues, and they get back to me right away...

Sep 2022
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Director

Interfacing and Integration

The system has a vital signs summary feature. The vital signs are different for different...

Sep 2022
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VP/Other Executive

Technology

One thing that makes me stay is the fact that WellSky has a cloud base. Staff members don’t have to...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I would definitely go with this product again. The layout is good, and I haven't seen any other...

Sep 2022
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VP/Other Executive

ROI / Cost

I have been very happy with WellSky’s billing. I like the fact that the charge is a flat rate, and...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I have used WellSky’s add-on messenger function, and that didn't seem to be a real hit with anyone...

Sep 2022
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VP/Other Executive

Service and Support

The support is usually pretty prompt. Within 24 hours, the support people respond to us whether or...

Sep 2022
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VP/Other Executive

Implementation and Training

There are a lot of training resources, and when new staff members are starting, I have them sit down...

Sep 2022
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VP/Other Executive

Other Observations & Comments

My biller is very good. Usually, my biller is waiting on me to do something. We have had a couple of...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I originally started with Consolo, and then WellSky purchased Consolo. I have consistently been very...

Sep 2022
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VP/Other Executive

Lessons Learned

Since WellSky has taken in Consolo, those who were WellSky customers have access to things that...

Sep 2022
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VP/Other Executive

Relationship

WellSky has gone through a lot of changes because our documentation has gone through two major...

Sep 2022
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Analyst/Coordinator

Service and Support

We have had issues with WellSky Hospice Consolo, and some people wish we hadn’t purchased it, but...

Aug 2022
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Analyst/Coordinator

ROI / Cost

A number of things are too complicated or don’t work well, especially when WellSky Hospice Consolo...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

WellSky Hospice Consolo makes it easy to document patient care.

Aug 2022
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CEO/President

Functionality and Upgrades

I have been with WellSky Hospice Consolo for quite a long time, and it has changed quite a lot. The...

Jul 2022
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CEO/President

Functionality and Upgrades

The fax component of the product sometimes just goes down, and we can't do anything. That is pretty...

Jul 2022
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CEO/President

Other Observations & Comments

Vendors and their products are like automobile insurance to me. We purchase something, and then we...

Jul 2022
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CEO/President

Relationship

The vendor's level of commitment and our relationship was much better when the vendor was just...

Jul 2022
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CEO/President

Functionality and Upgrades

There are definitely some learning curves with the product, and how we do things is not uniform with...

Jul 2022
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CEO/President

Other Observations & Comments

The product has a section called Change in Care Info, and that is where we put what level of care...

Jul 2022
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CEO/President

Implementation and Training

If WellSky has something new coming out, they post it on our dashboard, and they schedule webinars...

Jul 2022
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CEO/President

ROI / Cost

I have looked at other companies and several different pieces of software in the past, and WellSky...

Jul 2022
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CFO

Future Outlook

Overall, my experience with WellSky's product is pretty good, but no software is perfect. The...

Jul 2022
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CFO

Interfacing and Integration

If we want an interface between the EHR and another system, and if we ask the other vendor for an...

Jul 2022
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CFO

Relationship

WellSky is really focusing on the post–acute care environment, but I think WellSky should go talk to...

Jul 2022
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CFO

Relationship

We have a personal account representative at WellSky. Most of the base-level communication I do with...

Jul 2022
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CFO

Service and Support

Getting support through our representative is excellent, but getting support through the normal...

Jul 2022
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Director

Technology

I like that users can use the system anywhere and anytime as long as they have internet. The users...

Jun 2022
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Director

Lessons Learned

When a referring physician sends a patient, the physician's name is on the chart. I would also like...

Jun 2022
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Director

Functionality and Upgrades

The system prompts users for all the necessary measures for hospice care. The system captures the...

Jun 2022
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Director

Functionality and Upgrades

I would love to see reporting enhanced in the system. The information to pull certain reports is...

Jun 2022
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VP/Other Executive

Service and Support

The vendor support team's responsiveness is great. They respond very quickly to our needs, though...

May 2022
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VP/Other Executive

Functionality and Upgrades

The hospice rules on the quality reporting system were updated last year, but WellSky Hospice...

May 2022
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VP/Other Executive

Functionality and Upgrades

The scheduling system is the biggest issue that we have. We need a scheduling system to be able to...

May 2022
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Manager

Functionality and Upgrades

WellSky's system is very user friendly. When our end users do their notes, they don't really have a...

May 2022
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Manager

Service and Support

Out of all the programs I have used, I recommend WellSky's system over anything else because it is...

May 2022
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Manager

Relationship

The billing people are all very friendly, and they help us out a lot. I communicate with my biller often....

May 2022
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VP/Other Executive

Functionality and Upgrades

Teaching users to use WellSky Hospice Consolo is relatively easy, though users do need a knowledge...

May 2022
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VP/Other Executive

Functionality and Upgrades

There are some aspects of WellSky Hospice Consolo that are customizable, but there are some that are...

May 2022
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Director

Relationship

We were with Consolo, and then they were acquired by WellSky, and we just stuck with them. With...

May 2022
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Director

Functionality and Upgrades

The reporting could be better. From a workflow perspective, the product is lacking in quality...

May 2022
||
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Director

ROI / Cost

The vendor nickel-and-dimes on some things, but not on others. I am going to give WellSky an overall...

May 2022
||
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Director

Functionality and Upgrades

I can't say that the vendor has made any improvements in the past year that have made things better...

May 2022
||
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Director

Other Observations & Comments

The product’s scheduler that WellSky rolled out was a good first step, but I do think that needs to...

May 2022
||
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Analyst/Coordinator

Implementation and Training

We have training reference videos and documents. If we don't want to watch a video, then we can...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like to have a report for tracking catheters. That is the one report we can't pull.

May 2022
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Analyst/Coordinator

Functionality and Upgrades

On the administrative side, WellSky Hospice Consolo makes things much easier. With the newest update...

May 2022
||
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Analyst/Coordinator

Service and Support

WellSky has been very good to work with. I would recommend WellSky Hospice Consolo. There is great...

May 2022
||
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Analyst/Coordinator

ROI / Cost

Our accounts receivable has decreased, and the number of unsent claims is much smaller than it used...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

If Medicare updates something in their system, WellSky makes sure that WellSky Hospice Consolo is...

May 2022
||
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Analyst/Coordinator

Interfacing and Integration

The system integrates with our pharmacy system, and that integration is wonderful. We just have to...

May 2022
||
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CEO/President

Technology

We have had no problems with the technology that WellSky has delivered. We really have had no...

May 2022
||
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CEO/President

Relationship

There is comfort in knowing that the WellSky people will be on top of any necessary changes and...

May 2022
||
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CEO/President

Service and Support

We have the most interaction with the service people at WellSky, and I am extremely pleased with the...

May 2022
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CEO/President

Functionality and Upgrades

The healthcare industry is still trying to figure out the best way to do hospice, so there is no...

May 2022
||
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CEO/President

Interfacing and Integration

WellSky's system only integrates with the care delivery product, and that is good, but I feel that...

May 2022
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