WellSky Hospice & Palliative (Consolo) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Relationship

WellSky’s customer support people answer the phones very quickly. They answer tickets quickly. They...

Apr 2024
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VP/Other Executive

Relationship

Before WellSky took over and the vendor was just Consolo, they were a little more receptive to...

Apr 2024
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VP/Other Executive

Culture

WellSky doesn't really do that great of a job of telling me about new products and services. That is...

Apr 2024
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VP/Other Executive

Relationship, Product

WellSky could do a better job with recertification reporting. Running the recertification report...

Apr 2024
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Director

Relationship, Product

WellSky Hospice & Palliative is a high-quality product. The vendor is always looking to upgrade...

Mar 2024
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Director

Culture, Value

We have always used WellSky for not only the EMR and the charting piece but also the billing side....

Mar 2024
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Director

Relationship

Occasionally, I have to reach out because WellSky doesn't immediately alert me of a known issue.

Mar 2024
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CEO/President

Loyalty

One thing in the product that could improve is the scheduling portion of the software, but we know...

Feb 2024
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CEO/President

Product

We love WellSky Hospice & Palliative. It has been an amazing solution for us, and the difference...

Feb 2024
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CEO/President

Product

One positive about the product is that it is user friendly. But the product is somewhat lacking in...

Feb 2024
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CEO/President

Culture, Relationship

If there are things that the vendor is not charging me for, they are not doing a good job of...

Feb 2024
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Manager

Product

WellSky doesn’t really have any new stuff going on. WellSky’s technology does not keep up with CMS...

Feb 2024
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Manager

Loyalty, Product

WellSky's product has a lot of clicking, and I don't like that. I always call it a rabbit hole when...

Feb 2024
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Manager

Relationship

WellSky’s support team never answers the phone, and they do not have a chat. It is just ridiculous...

Feb 2024
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Manager

Value

WellSky Hospice & Palliative is cheap, so it is affordable. That is on the pros list, and the...

Feb 2024
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COO

Product

We have problems with Consolo because we have outgrown what the solution can do. The system's...

Jan 2024
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COO

Relationship, Value

We have been in touch with some of the vendor's higher-ups. They have been trying to rebuild and fix...

Jan 2024
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Nurse

Relationship, Operations, Product

The product is very confusing for anybody new because they don't know where to look for things. It...

Jan 2024
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Nurse

Product

We have to do our own documentation. When I do chart reviews, Consolo doesn't guide that process at...

Jan 2024
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Nurse

Relationship

When the vendor says they are going to fix something or whatever, they do the best they can. Also,...

Jan 2024
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Nurse

Operations

The vendor doesn't do any training with the nurses. If the vendor has done training with upper-level...

Jan 2024
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Director

Loyalty

We are underutilizing WellSky’s potential offerings, but we have a good relationship with them. Our...

Jan 2024
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Director

Culture, Relationship

I'm not aware of any issues with WellSky; they keep their promises. As far as I know, the product...

Jan 2024
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Director

Operations

I don't think that our facility has really reached out to WellSky to look at the interoperability;...

Jan 2024
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Analyst/Coordinator

Product

The system has good reporting options. We run a lot of reports, and the system makes that easy. It...

Jan 2024
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Analyst/Coordinator

Relationship

WellSky's customer service is good. The vendor has a few customer service people who are really...

Jan 2024
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Analyst/Coordinator

Product

WellSky's charting options for our clinical team could be improved. Those options are a little...

Jan 2024
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Analyst/Coordinator

Operations, Product

Sometimes, WellSky will implement things that aren't user friendly. As new rules and regulations...

Jan 2024
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VP/Other Executive

Relationship

Consolo started as an independent company that offered a hospice and palliative care module. We had...

Dec 2023
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VP/Other Executive

Relationship, Product

The volume of errors we find is alarming. WellSky is supposed to be an expert in billing. Nobody...

Dec 2023
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VP/Other Executive

Relationship, Product

We have a designated biller who works for our account, and they have somebody who helps them....

Dec 2023
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VP/Other Executive

Relationship, Product

We have had a lot of extreme downtime recently. That was originally reported as a short-term thing...

Dec 2023
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VP/Other Executive

Product

The product’s billing is very basic. There are some functions WellSky said that the product would...

Dec 2023
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VP/Other Executive

Relationship

On the clinical side of WellSky Hospice & Palliative, there are some issues with the pertinent...

Dec 2023
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VP/Other Executive

Relationship

The healthcare sector has recently moved into the top five most targeted industries for ransomware....

Dec 2023
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VP/Other Executive

Product

What I appreciate about WellSky is that the software and the way we document are very hospice...

Dec 2023
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VP/Other Executive

Relationship

The vendor used to work hard not to upcharge us, but it feels like things have shifted in the past...

Dec 2023
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VP/Other Executive

Product

I have asked WellSky about what software integrates with theirs. I have been told that there is not...

Dec 2023
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Director

Product

The only issues that we have had with WellSky's system have been with scheduling because the system...

Dec 2023
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Director

Relationship

WellSky doesn't keep their promises about timing. Things keep getting pushed out, and we wonder...

Dec 2023
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Director

Operations, Product

The system is user friendly. I teach everyone how to use it, and I think it is fairly streamlined....

Dec 2023
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Director

Relationship

When we call WellSky, their people are great. They answer our questions and provide solutions. If...

Dec 2023
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Director

Loyalty, Product

I would recommend WellSky's system because it is a great product. I would tell others to use the...

Dec 2023
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Manager

Relationship, Product

We have a lot of issues right now with WellSky because of their conversion over to the cloud. We...

Dec 2023
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Manager

Product

We get a lot of error messages in WellSky Hospice & Palliative, and a lot of times, things are not...

Dec 2023
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Manager

Product

There are a lot of steps in WellSky Hospice & Palliative to get to certain areas in the system. For...

Dec 2023
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Director

Relationship, Operations

One big thing WellSky definitely needs to focus on is doing some check-ins after the implementation....

Dec 2023
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Director

Loyalty, Operations

WellSky is probably not in our long-term plans. We were really impressed with the platform for the...

Dec 2023
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Director

Relationship

A long time ago, we had an issue where a provider couldn't sign off on orders. There was something...

Dec 2023
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Manager

Product

WellSky's product serves the purpose of what we have to do for the patient. Additionally, on the...

Dec 2023
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Director

Operations, Product

There have been technical issues with integration recently, and I can certainly understand that...

Dec 2023
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Director

Product

The system is pretty intuitive when it works well. I have no complaints about the way it looks. I...

Dec 2023
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Director

Product

Some facets of the product are really helpful. I really appreciate the workflows when it comes to...

Dec 2023
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Director

Value

We don't really have variable charges with WellSky. The only thing that they charge extra for is...

Dec 2023
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Director

Operations

With the implementation, I really liked the way that WellSky offered a hybrid capability so we would...

Dec 2023
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Director

Loyalty, Value

Knowing what I know now, I probably would be a lot more open to not going with WellSky and to going...

Dec 2023
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Director

Culture, Product

WellSky promised certain integrations and things. For example, when we went live with a product,...

Dec 2023
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Director

Relationship

When we give feedback to WellSky, they send our feedback to their development team, and then we...

Dec 2023
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Analyst/Coordinator

Relationship, Product

Lately, there seems to be something going on with the system really often that makes it so it takes...

Nov 2023
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Analyst/Coordinator

Operations

The training on this solution was much more effective before Consolo was acquired by WellSky, and I...

Nov 2023
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Analyst/Coordinator

Product

WellSky coordinated with the pharmacy vendor that we use so that when our nurses put information in...

Nov 2023
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Analyst/Coordinator

Relationship, Operations

WellSky lets us know ahead of time when something is going to change in the system. They send us...

Nov 2023
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Analyst/Coordinator

Relationship, Product

When we have a new solution, we have to work the bugs out. However, this product has been around for...

Nov 2023
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Director

Relationship

WellSky has been extremely slow in responding to tickets lately. They are doing some updates or...

Nov 2023
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Director

Culture, Value

Overall, WellSky avoids charging for everything, but it is annoying that they charge per fax. I...

Nov 2023
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Director

Relationship

WellSky’s integrations and implementations are usually flawless. We had an access issue recently,...

Nov 2023
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Director

Operations

WellSky Hospice & Palliative is very easy to use. Having worked in other systems, I think the...

Nov 2023
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Director

Relationship

I had to throw a fit to get something fixed in WellSky Hospice & Palliative, and I waited for a long...

Nov 2023
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Director

Product

When I'm doing cost reporting in WellSky Hospice & Palliative, I run a statistical report, and I...

Nov 2023
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Director

Loyalty

Our main issue with WellSky Hospice & Palliative is scheduling. We have had issues with scheduling...

Oct 2023
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Director

Loyalty, Product

WellSky Hospice & Palliative is a cloud-based program that can have multiple people looking at a...

Oct 2023
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Director

Loyalty, Product

The vendor has worked hard to make WellSky Hospice & Palliative nice and pretty, and the scheduling...

Oct 2023
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Director

Value

WellSky charges a lot for the little upgrades, or we have to go onto a new platform and have a...

Oct 2023
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Director

Relationship

When we send cases in for support at WellSky, we wait a long time before they get resolved. The...

Oct 2023
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Director

Relationship, Product

WellSky sends out alerts within the system when they are planning to do something, but the alerts...

Oct 2023
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VP/Other Executive

Relationship, Product

Changes are made all the time without customer input. Staff members are always complaining about the...

Sep 2023
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VP/Other Executive

Relationship

I have been using Consolo for a long time, and I have used the product for many hospice start-ups...

Sep 2023
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VP/Other Executive

Relationship

The company has grown too big since WellSky took over. Customer input is no longer an option. There...

Sep 2023
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VP/Other Executive

Product

When we enter medications, it would be helpful if every medication got sent over electronically to...

Aug 2023
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VP/Other Executive

Relationship

There are a few people from the vendor that I talk to all the time, and I love them. I also love the...

Aug 2023
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VP/Other Executive

Operations, Product

I absolutely love the product. It is easy to maneuver in. It is easy for me to chart like a nurse to...

Aug 2023
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CEO/President

Culture, Relationship, Operations

When we purchased the solution, the vendor actually sent a representative to get everything set up,...

Aug 2023
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CEO/President

Relationship

I haven't had any major issues with WellSky’s acquisition. When the vendor was beginning the...

Aug 2023
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CEO/President

Relationship, Product

I couldn't be happier with how the product meets the needs of hospice care. In terms of technology,...

Aug 2023
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Manager

Relationship

Over the time we have spent with WellSky, I have seen their knowledge of their systems, and they are...

Jun 2023
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Manager

Operations

We have had a few sessions where the people from WellSky have gone through things with us in depth,...

Jun 2023
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VP/Other Executive

Relationship

WellSky brags about customization, but when we ask to have things customized, the answer is no. The...

Jun 2023
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VP/Other Executive

Product

When I orient people to the WellSky product, it can be picked up quickly. On average, it is easy to...

Jun 2023
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VP/Other Executive

Relationship

WellSky is constantly upgrading the product, and every time they do so, our staff feels disoriented...

Jun 2023
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VP/Other Executive

Relationship, Product

I would tell people to find a different vendor. WellSky is not willing to customize things down to...

Jun 2023
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VP/Other Executive

Loyalty, Product

We have struggled with WellSky's product. If I weren't so busy, I would be actively looking for a...

Jun 2023
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VP/Other Executive

Product

The system's interface with the billing department's system is excellent.

Jun 2023
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