
Commentary Summary
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User Commentary
Functionality and Upgrades
We like that Consolo is secure and web based. We can access its information. It is easy to put notes...
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Other Observations & Comments
WellSky is no longer going to use a certain risk scale that we use as part of our nursing...
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Functionality and Upgrades
We struggle with the system's offline charting abilities. We were told that the solution would work...
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Service and Support
It sometimes takes the vendor months to address our support tickets. No one from WellSky follows up...
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Functionality and Upgrades
WellSky's system is redundant. It has a lot of double charting, and that is disappointing. Our...
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Service and Support
WellSky has a big unkept promise regarding the calendar feature. Every time we ask for updates, we...
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Service and Support
We don't receive any phone support. I despise that we cannot speak to a person. We either use...
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Technology
One of WellSky's strengths is that their system is web based. That might be the extent of their strengths....
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Implementation and Training
The training is online. We go to the vendor's site and are told how to do things.
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Functionality and Upgrades
I don't know whether there is new technology to meet our needs. WellSky has a messaging platform...
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Service and Support
WellSky’s support team is somewhat responsive. We have to wait a couple of hours depending on our...
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Interfacing and Integration
WellSky purchased a number of different EMRs and is working slowly to integrate them all and make...
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Functionality and Upgrades
I am hoping that the WellSky product will eventually offer some of the same features that we use in...
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Functionality and Upgrades
We have been pretty satisfied with most of the WellSky upgrades. The vendor does well with...
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Sales and Contracting
WellSky is open about their road map. They want to charge more to add the additional bells and...
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Other Observations & Comments
Some of my staff members would say WellSky Hospice is not very easy to use, but that is how things...
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Relationship
I don’t have much interaction with the representative that handles our account, but when I have had...
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Functionality and Upgrades
WellSky updates the product every week and stays up on all the changing Medicare guidelines to keep...
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Interfacing and Integration
Our biggest hurdle is that in every survey, there is always an issue with meeting frequencies....
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Relationship
WellSky is always rolling out information on what is changing. They always explain what I need to...
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Functionality and Upgrades
I like the product and the ease of it. I have used pretty much every platform out there, and WellSky...
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Service and Support
When I email the vendor's support team, they respond right away. There are very few delays, and if...
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Service and Support
WellSky isn’t as proactive about letting us know when they are working on something and going to...
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Lessons Learned
Anyone considering the WellSky hospice solution should be persistent. Even if WellSky knows what...
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Functionality and Upgrades
Our main frustration with the WellSky system is with the scheduler. We have to schedule frequencies...
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Relationship
WellSky has grown so big, and we are just a local company, so we have been pushed aside. We had a...
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Functionality and Upgrades
In general, WellSky's hospice solution is a great system. It is easy to use and learn. Also, we have...
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Service and Support
We had great support when the hospice piece was owned by Consolo. The response was immediate with...
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Functionality and Upgrades
The product has really improved since WellSky bought Consolo Services Group. The charting piece,...
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Functionality and Upgrades
I would like to see improvement in charting for our clinical staff in WellSky Hospice; our nursing...
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Implementation and Training
We are adopting more platforms with Wellsky, but that process is not really going all that smoothly.
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Functionality and Upgrades
A lot of times, we consider the vendor's upgrades to be downgrades because every time WellSky sends...
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Functionality and Upgrades
When WellSky came out with encounter charting, I had to immediately turn in a work order because the...
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Other Observations & Comments
A lot of the time, we won't even realize WellSky is doing a release, and then we will notice...
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Sales and Contracting
WellSky promoted certain things really well and told us how great they were going to be. And then we...
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Service and Support
A lot of times, we are messaging WellSky to see why something is not working, and they will tell us...
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Functionality and Upgrades
I have loved how we can see CSV for everything so I can manipulate the data and get the product to...
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Service and Support
WellSky is always changing things. I understand security scares, and we all want to keep our product...
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Service and Support
If we call the technical support team with a question, they are awesome. We know a lot of our...
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Functionality and Upgrades
The product has good software, but it is not always user friendly. Sometimes the functionalities are...
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Implementation and Training
Any ongoing training involves self-study. WellSky puts training in the program, and we don't receive...
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Future Outlook
The product has some really nice things. I am doing an overview of the things that are coming for...
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Service and Support
The support team is wonderful. We contact WellSky via phone or email, and they get back to us...
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Relationship
We don't have contact with someone who is empowered to solve our problems. We have an issue with...
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Implementation and Training
In the beginning, WellSky offered a lot of training, but since they finished that training, it has...
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Lessons Learned
This system is very user friendly, but it isn't great for hospice care. I think it used to be more...
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Interfacing and Integration
I don’t think any vendor can do everything, but WellSky's system doesn’t talk to a lot of the other...
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Other Observations & Comments
Before the vendor was bought by WellSky, the vendor told us they would find a way to coordinate with...
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Other Observations & Comments
The vendor has a vision, but I am not sure whether their vision matches our vision all the time.
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Functionality and Upgrades
The vendor has made a couple of changes to the product, such as changing the format. But the most...
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Lessons Learned
I would tell a peer that the good thing about WellSky's system is that it is specific to hospice. A...
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Implementation and Training
WellSky Hospice is very much a self-education platform. It is fairly user friendly. WellSky puts out...
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Functionality and Upgrades
We go through a lot of audits. We have to print out a lot from the EMR, and the formatting got us...
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Sales and Contracting
WellSky is pretty responsive. I usually email them about issues, and they get back to me right away...
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Interfacing and Integration
The system has a vital signs summary feature. The vital signs are different for different...
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Technology
One thing that makes me stay is the fact that WellSky has a cloud base. Staff members don’t have to...
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Functionality and Upgrades
I would definitely go with this product again. The layout is good, and I haven't seen any other...
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ROI / Cost
I have been very happy with WellSky’s billing. I like the fact that the charge is a flat rate, and...
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Functionality and Upgrades
I have used WellSky’s add-on messenger function, and that didn't seem to be a real hit with anyone...
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Service and Support
The support is usually pretty prompt. Within 24 hours, the support people respond to us whether or...
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Implementation and Training
There are a lot of training resources, and when new staff members are starting, I have them sit down...
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Other Observations & Comments
My biller is very good. Usually, my biller is waiting on me to do something. We have had a couple of...
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Functionality and Upgrades
I originally started with Consolo, and then WellSky purchased Consolo. I have consistently been very...
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Lessons Learned
Since WellSky has taken in Consolo, those who were WellSky customers have access to things that...
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Relationship
WellSky has gone through a lot of changes because our documentation has gone through two major...
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Service and Support
We have had issues with WellSky Hospice Consolo, and some people wish we hadn’t purchased it, but...
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ROI / Cost
A number of things are too complicated or don’t work well, especially when WellSky Hospice Consolo...
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Functionality and Upgrades
WellSky Hospice Consolo makes it easy to document patient care.
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Functionality and Upgrades
I have been with WellSky Hospice Consolo for quite a long time, and it has changed quite a lot. The...
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Functionality and Upgrades
The fax component of the product sometimes just goes down, and we can't do anything. That is pretty...
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Other Observations & Comments
Vendors and their products are like automobile insurance to me. We purchase something, and then we...
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Relationship
The vendor's level of commitment and our relationship was much better when the vendor was just...
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Functionality and Upgrades
There are definitely some learning curves with the product, and how we do things is not uniform with...
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Other Observations & Comments
The product has a section called Change in Care Info, and that is where we put what level of care...
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Implementation and Training
If WellSky has something new coming out, they post it on our dashboard, and they schedule webinars...
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ROI / Cost
I have looked at other companies and several different pieces of software in the past, and WellSky...
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Future Outlook
Overall, my experience with WellSky's product is pretty good, but no software is perfect. The...
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Interfacing and Integration
If we want an interface between the EHR and another system, and if we ask the other vendor for an...
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Relationship
WellSky is really focusing on the post–acute care environment, but I think WellSky should go talk to...
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Relationship
We have a personal account representative at WellSky. Most of the base-level communication I do with...
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Service and Support
Getting support through our representative is excellent, but getting support through the normal...
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Technology
I like that users can use the system anywhere and anytime as long as they have internet. The users...
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Lessons Learned
When a referring physician sends a patient, the physician's name is on the chart. I would also like...
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Functionality and Upgrades
The system prompts users for all the necessary measures for hospice care. The system captures the...
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Functionality and Upgrades
I would love to see reporting enhanced in the system. The information to pull certain reports is...
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Service and Support
The vendor support team's responsiveness is great. They respond very quickly to our needs, though...
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Functionality and Upgrades
The hospice rules on the quality reporting system were updated last year, but WellSky Hospice...
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Functionality and Upgrades
The scheduling system is the biggest issue that we have. We need a scheduling system to be able to...
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Functionality and Upgrades
WellSky's system is very user friendly. When our end users do their notes, they don't really have a...
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Service and Support
Out of all the programs I have used, I recommend WellSky's system over anything else because it is...
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Relationship
The billing people are all very friendly, and they help us out a lot. I communicate with my biller often....
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Functionality and Upgrades
Teaching users to use WellSky Hospice Consolo is relatively easy, though users do need a knowledge...
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Functionality and Upgrades
There are some aspects of WellSky Hospice Consolo that are customizable, but there are some that are...
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Relationship
We were with Consolo, and then they were acquired by WellSky, and we just stuck with them. With...
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Functionality and Upgrades
The reporting could be better. From a workflow perspective, the product is lacking in quality...
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ROI / Cost
The vendor nickel-and-dimes on some things, but not on others. I am going to give WellSky an overall...
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Functionality and Upgrades
I can't say that the vendor has made any improvements in the past year that have made things better...
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Other Observations & Comments
The product’s scheduler that WellSky rolled out was a good first step, but I do think that needs to...
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Implementation and Training
We have training reference videos and documents. If we don't want to watch a video, then we can...
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Functionality and Upgrades
We would like to have a report for tracking catheters. That is the one report we can't pull.
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Functionality and Upgrades
On the administrative side, WellSky Hospice Consolo makes things much easier. With the newest update...
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Service and Support
WellSky has been very good to work with. I would recommend WellSky Hospice Consolo. There is great...
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ROI / Cost
Our accounts receivable has decreased, and the number of unsent claims is much smaller than it used...
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Functionality and Upgrades
If Medicare updates something in their system, WellSky makes sure that WellSky Hospice Consolo is...
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Interfacing and Integration
The system integrates with our pharmacy system, and that integration is wonderful. We just have to...
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Technology
We have had no problems with the technology that WellSky has delivered. We really have had no...
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Relationship
There is comfort in knowing that the WellSky people will be on top of any necessary changes and...
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Service and Support
We have the most interaction with the service people at WellSky, and I am extremely pleased with the...
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Functionality and Upgrades
The healthcare industry is still trying to figure out the best way to do hospice, so there is no...
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Interfacing and Integration
WellSky's system only integrates with the care delivery product, and that is good, but I feel that...
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