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WellSky Hospice & Palliative (Consolo)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Relationship, Product

Changes are made all the time without customer input. Staff members are always complaining about the...

Sep 2023
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VP/Other Executive

Relationship

I have been using Consolo for a long time, and I have used the product for many hospice start-ups...

Sep 2023
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VP/Other Executive

Relationship

The company has grown too big since WellSky took over. Customer input is no longer an option. There...

Sep 2023
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VP/Other Executive

Product

When we enter medications, it would be helpful if every medication got sent over electronically to...

Aug 2023
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VP/Other Executive

Relationship

There are a few people from the vendor that I talk to all the time, and I love them. I also love the...

Aug 2023
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VP/Other Executive

Operations, Product

I absolutely love the product. It is easy to maneuver in. It is easy for me to chart like a nurse to...

Aug 2023
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CEO/President

Culture, Relationship, Operations

When we purchased the solution, the vendor actually sent a representative to get everything set up,...

Aug 2023
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CEO/President

Relationship

I haven't had any major issues with WellSky’s acquisition. When the vendor was beginning the...

Aug 2023
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CEO/President

Relationship, Product

I couldn't be happier with how the product meets the needs of hospice care. In terms of technology,...

Aug 2023
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Manager

Relationship

Over the time we have spent with WellSky, I have seen their knowledge of their systems, and they are...

Jun 2023
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Manager

Operations

We have had a few sessions where the people from WellSky have gone through things with us in depth,...

Jun 2023
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VP/Other Executive

Relationship

WellSky brags about customization, but when we ask to have things customized, the answer is no. The...

Jun 2023
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VP/Other Executive

Product

When I orient people to the WellSky product, it can be picked up quickly. On average, it is easy to...

Jun 2023
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VP/Other Executive

Relationship

WellSky is constantly upgrading the product, and every time they do so, our staff feels disoriented...

Jun 2023
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VP/Other Executive

Relationship, Product

I would tell people to find a different vendor. WellSky is not willing to customize things down to...

Jun 2023
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VP/Other Executive

Loyalty, Product

We have struggled with WellSky's product. If I weren't so busy, I would be actively looking for a...

Jun 2023
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(0)
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VP/Other Executive

Product

The system's interface with the billing department's system is excellent.

Jun 2023
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(0)
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COO

Product

We like that Consolo is secure and web based. We can access its information. It is easy to put notes...

Feb 2023
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(0)
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COO

Culture, Loyalty

WellSky is no longer going to use a certain risk scale that we use as part of our nursing...

Feb 2023
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(0)
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COO

Product

We struggle with the system's offline charting abilities. We were told that the solution would work...

Feb 2023
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(0)
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COO

Relationship

It sometimes takes the vendor months to address our support tickets. No one from WellSky follows up...

Feb 2023
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(0)
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Manager

Product

WellSky's system is redundant. It has a lot of double charting, and that is disappointing. Our...

Jan 2023
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Manager

Culture, Relationship

WellSky has a big unkept promise regarding the calendar feature. Every time we ask for updates, we...

Jan 2023
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Manager

Relationship

We don't receive any phone support. I despise that we cannot speak to a person. We either use...

Jan 2023
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Manager

Product

One of WellSky's strengths is that their system is web based. That might be the extent of their strengths....

Jan 2023
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Manager

Operations

The training is online. We go to the vendor's site and are told how to do things.

Jan 2023
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(0)
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Manager

Culture, Value

I don't know whether there is new technology to meet our needs. WellSky has a messaging platform...

Jan 2023
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(0)
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Manager

Relationship

WellSky’s support team is somewhat responsive. We have to wait a couple of hours depending on our...

Jan 2023
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

WellSky purchased a number of different EMRs and is working slowly to integrate them all and make...

Jan 2023
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(0)
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VP/Other Executive

Loyalty

I am hoping that the WellSky product will eventually offer some of the same features that we use in...

Jan 2023
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(0)
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VP/Other Executive

Relationship

We have been pretty satisfied with most of the WellSky upgrades. The vendor does well with...

Jan 2023
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(0)
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VP/Other Executive

Value

WellSky is open about their road map. They want to charge more to add the additional bells and...

Jan 2023
||
(0)
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Director

Relationship, Product

Some of my staff members would say WellSky Hospice is not very easy to use, but that is how things...

Jan 2023
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(0)
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Director

Relationship

I don’t have much interaction with the representative that handles our account, but when I have had...

Jan 2023
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(0)
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Director

Relationship, Product

WellSky updates the product every week and stays up on all the changing Medicare guidelines to keep...

Jan 2023
||
(0)
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Director

Loyalty, Product

Our biggest hurdle is that in every survey, there is always an issue with meeting frequencies....

Jan 2023
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(0)
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Director

Relationship

WellSky is always rolling out information on what is changing. They always explain what I need to...

Jan 2023
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(0)
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Director

Product

I like the product and the ease of it. I have used pretty much every platform out there, and WellSky...

Jan 2023
||
(0)
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Director

Relationship

When I email the vendor's support team, they respond right away. There are very few delays, and if...

Jan 2023
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(0)
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Director

Relationship

WellSky isn’t as proactive about letting us know when they are working on something and going to...

Dec 2022
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(0)
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Director

Relationship

Anyone considering the WellSky hospice solution should be persistent. Even if WellSky knows what...

Dec 2022
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(0)
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Director

Product

Our main frustration with the WellSky system is with the scheduler. We have to schedule frequencies...

Dec 2022
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(0)
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Director

Loyalty, Relationship

WellSky has grown so big, and we are just a local company, so we have been pushed aside. We had a...

Dec 2022
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Director

Operations, Product

In general, WellSky's hospice solution is a great system. It is easy to use and learn. Also, we have...

Dec 2022
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(0)
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Director

Relationship

We had great support when the hospice piece was owned by Consolo. The response was immediate with...

Dec 2022
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(0)
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Analyst/Coordinator

Product

The product has really improved since WellSky bought Consolo Services Group. The charting piece,...

Dec 2022
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(0)
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Analyst/Coordinator

Product

I would like to see improvement in charting for our clinical staff in WellSky Hospice; our nursing...

Dec 2022
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(0)
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Analyst/Coordinator

Loyalty

We are adopting more platforms with Wellsky, but that process is not really going all that smoothly.

Dec 2022
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(0)
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Director

Operations, Product

A lot of times, we consider the vendor's upgrades to be downgrades because every time WellSky sends...

Dec 2022
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(0)
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Director

Loyalty, Product

When WellSky came out with encounter charting, I had to immediately turn in a work order because the...

Dec 2022
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(0)
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Director

Culture, Operations

WellSky promoted certain things really well and told us how great they were going to be. And then we...

Dec 2022
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(0)
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Director

Relationship

A lot of times, we are messaging WellSky to see why something is not working, and they will tell us...

Dec 2022
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(0)
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Director

Product

I have loved how we can see CSV for everything so I can manipulate the data and get the product to...

Dec 2022
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(0)
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Analyst/Coordinator

Product

WellSky is always changing things. I understand security scares, and we all want to keep our product...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship

If we call the technical support team with a question, they are awesome. We know a lot of our...

Dec 2022
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(0)
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Analyst/Coordinator

Product

The product has good software, but it is not always user friendly. Sometimes the functionalities are...

Dec 2022
||
(0)
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VP/Other Executive

Operations, Value

Any ongoing training involves self-study. WellSky puts training in the program, and we don't receive...

Dec 2022
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(0)
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VP/Other Executive

Loyalty, Product

The product has some really nice things. I am doing an overview of the things that are coming for...

Dec 2022
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(0)
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VP/Other Executive

Relationship

The support team is wonderful. We contact WellSky via phone or email, and they get back to us...

Dec 2022
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(0)
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VP/Other Executive

Relationship

We don't have contact with someone who is empowered to solve our problems. We have an issue with...

Dec 2022
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(0)
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COO

Operations

In the beginning, WellSky offered a lot of training, but since they finished that training, it has...

Dec 2022
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(0)
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COO

Product

This system is very user friendly, but it isn't great for hospice care. I think it used to be more...

Dec 2022
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COO

Product

I don’t think any vendor can do everything, but WellSky's system doesn’t talk to a lot of the other...

Dec 2022
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(0)
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Manager

Relationship

The vendor has a vision, but I am not sure whether their vision matches our vision all the time.

Oct 2022
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(0)
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Manager

Operations, Product

The vendor has made a couple of changes to the product, such as changing the format. But the most...

Oct 2022
||
(0)
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Director

Product

I would tell a peer that the good thing about WellSky's system is that it is specific to hospice. A...

Sep 2022
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(0)
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Director

Operations

WellSky Hospice is very much a self-education platform. It is fairly user friendly. WellSky puts out...

Sep 2022
||
(0)
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Director

Product

We go through a lot of audits. We have to print out a lot from the EMR, and the formatting got us...

Sep 2022
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(0)
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Director

Relationship

WellSky is pretty responsive. I usually email them about issues, and they get back to me right away...

Sep 2022
||
(0)
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Director

Product

The system has a vital signs summary feature. The vital signs are different for different...

Sep 2022
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