WellSky Hospice & Palliative (Consolo) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Operations

We would like ongoing training included with the upgrades from WellSky. We have been with the...

Nov 2024
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Analyst/Coordinator

Product, Value

We have seen some of our outcomes improved with WellSky Hospice & Palliative, so relative to our...

Nov 2024
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Analyst/Coordinator

Operations, Product

WellSky releases what the product upgrades are, but there could be some greater insight or foresight...

Nov 2024
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Analyst/Coordinator

Loyalty

WellSky has promised some things that have not been delivered. However, the thing that I do...

Nov 2024
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Analyst/Coordinator

Product

One piece of functionality that we really need in WellSky Hospice & Palliative is the ability to use...

Nov 2024
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Director

Loyalty

The WellSky Hospice & Palliative scheduling system had a lot of hiccups, but now WellSky is moving...

Nov 2024
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Director

Relationship

I use the WellSky support at all levels. I use the phone and the email support, and I use my account...

Nov 2024
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Director

Operations

Some of our more mature, seasoned clinicians struggle with WellSky Hospice & Palliative. Sometimes...

Nov 2024
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Analyst/Coordinator

Loyalty, Product

WellSky's reporting system is fairly good. It isn't as good as it could be because I don't think...

Nov 2024
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Analyst/Coordinator

Relationship

It is hard to get in touch with somebody at WellSky. We need one representative. WellSky calls me...

Nov 2024
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Analyst/Coordinator

Operations

WellSky's training is really good. They have webinars that are good. Their webinars stay up-to-date...

Nov 2024
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Analyst/Coordinator

Operations

We have had some issues as WellSky has changed products. For example, we use the vendor for training...

Nov 2024
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Analyst/Coordinator

Loyalty

We are probably going to test-drive some other products in the future. There are a couple of reasons...

Nov 2024
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Director

Value

WellSky's system is user friendly, fairly easy, and straightforward. However, the vendor doesn't...

Oct 2024
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Director

Relationship

In terms of the experience that I have had with WellSky, everything that we have asked for, they...

Oct 2024
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Director

Loyalty, Value

At the level that we subscribe to, we don't have the full functionalities that WellSky Hospice &...

Oct 2024
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Director

Loyalty, Product

We haven't used any of WellSky’s training in a long time. But within their system, they do have...

Oct 2024
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Director

Operations, Product

WellSky Hospice & Palliative is user friendly. It is really easy in my mind to be able to create the...

Oct 2024
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COO

Value

I am not aware of any miscellaneous charges that WellSky has hit us with. I never feel like we get...

Oct 2024
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COO

Relationship

There are some things that the vendor doesn't follow up on in a timely manner, but we will...

Oct 2024
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COO

Product

The vast majority of the complaints that we get about WellSky's system are about connectivity...

Oct 2024
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COO

Relationship, Product

I haven't had any problems with the product's quality or anything like that. WellSky's system is...

Oct 2024
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Director

Relationship

WellSky has made some improvements in being more proactive. When we first started, we couldn’t get...

Sep 2024
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Director

Product

The scheduler in WellSky Hospice & Palliative is useless. If we schedule someone for a supervisory...

Sep 2024
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Director

Product

When WellSky was trying to get me to upgrade to the system, we were supposed to be able to do...

Sep 2024
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Director

Culture, Loyalty, Value

We are looking forward to seeing what happens with the next upgrade. WellSky is still promising a...

Sep 2024
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Director

Relationship

We had server issues with WellSky Hospice & Palliative. We contacted WellSky's support team, and...

Sep 2024
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Director

Product, Value

I would not recommend WellSky Hospice & Palliative. I can't recommend this program to anyone until...

Sep 2024
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Director

Value

On the clinical side, the WellSky trainers were excellent. But on the claims management side and the...

Sep 2024
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Director

Product

I know how EMRs need to be designed, and when someone is a nurse in the field, there is a pattern...

Sep 2024
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Director

Culture

WellSky assured me everything was working when we went with WellSky Hospice & Palliative; they...

Sep 2024
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Director

Relationship, Product

If there is a change in regulatory standards, WellSky is doing it. The vendor has caused me to get a...

Sep 2024
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Director

Product

The system doesn't show us when we update the plan of care; it shows us the last time the plan was...

Sep 2024
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Director

Product

In WellSky Hospice & Palliative, the reports that WellSky told us to utilize are not accurate, so...

Sep 2024
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Director

Product

WellSky is telling me that they are trying to make better connections with the medications, the...

Sep 2024
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Director

Product

We are having issues with the integration in WellSky Hospice & Palliative, so when we are looking at...

Sep 2024
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Director

Relationship

We looked at staying with WellSky, but we were not getting the support we needed, and we were told...

Sep 2024
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Director

Culture, Loyalty, Product

When we went into WellSky Hospice & Palliative, we were told by WellSky that it had all these great...

Sep 2024
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Director

Relationship

WellSky’s support has been decent. The vendor usually gets back to us, and we initiate support via a...

Sep 2024
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Director

Product

There are a lot of features in WellSky's system that we can adapt. For example, we can create...

Sep 2024
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Director

Operations

WellSky’s implementation process needs some work. The frustrating thing is that it is all...

Sep 2024
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Nurse

Loyalty

If it were up to me, I would convince our medical director to find a new EMR. However, my direct...

Sep 2024
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Nurse

Relationship

The vendor's tech support is really great. There is a core group of people who answer the tech...

Sep 2024
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Nurse

Product

WellSky’s new technology is great; I just don't know how to use it. They have a system called...

Sep 2024
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Nurse

Culture

We were told by the vendor that providers using the iOS app wouldn't be able to start their next...

Sep 2024
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Nurse

Operations, Product

WellSky does upgrades, and the solution usually goes offline anywhere from 30 to 90 minutes when...

Sep 2024
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Nurse

Product

In order to see things, we have to click into everything. There is no one way to just see everything...

Sep 2024
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CNIO

Relationship

There are many things in the system that have never been turned on for us. That is frustrating. When...

Sep 2024
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CNIO

Product

The system's financial reports are very high level, but the system doesn't allow us to deep dive...

Sep 2024
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CNIO

Culture, Product

In WellSky's system, we were told that eReferral's management component was bidirectional, but it is...

Sep 2024
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CNIO

Culture, Loyalty

One reason we are moving away from WellSky's system is the vendor's lack of customer support. We...

Sep 2024
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CNIO

Culture, Relationship, Operations

When there have been system-wide upgrades, we usually find out about them from someone else. WellSky...

Sep 2024
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CNIO

Product

I wouldn't recommend that any organization trust WellSky's system with their patient information and...

Sep 2024
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Nurse

Relationship

WellSky’s biggest issue is they don't communicate very well. Most clients can deal with delays and...

Sep 2024
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Nurse

Relationship

I have worked in this space for many years, and the problem is that vendors are not used to dealing...

Sep 2024
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Nurse

Operations

WellSky’s training is good. There is a lot. They have several really good trainers who do their best...

Sep 2024
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Nurse

Loyalty, Product

I would like WellSky to develop an app that would run on iPadOS. I can understand their hesitancy to...

Sep 2024
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Nurse

Operations, Product

I'm pretty tech savvy, and I can figure out most of the WellSky Hospice & Palliative system. But...

Sep 2024
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Nurse

Relationship

WellSky’s phone support people are really good. I'm usually not on hold longer than two or three...

Sep 2024
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Nurse

Product

We like the screens in the WellSky Hospice & Palliative system. We can restrict certain fields, try...

Sep 2024
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Nurse

Loyalty, Product

WellSky has enhanced some things, and some things are extremely buggy right now. The scheduler was...

Sep 2024
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Director

Operations

In the beginning, WellSky’s training had a lot of ambiguity built into it for a certain purpose. I...

Sep 2024
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Director

Product

Some of WellSky’s integrations take a long time. We were told that some things, like integration...

Sep 2024
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Director

Loyalty, Product

We are on WellSky’s product because it was the most friendly of all the products we looked at. When...

Sep 2024
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Director

Product

WellSky’s product is a great product, and it works really well for us. I don't have any regrets. The...

Sep 2024
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Director

Loyalty

WellSky has some things in the pipeline that I'm looking forward to, and they have made some...

Sep 2024
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Director

Relationship, Product

WellSky responds to us fairly quickly, and we have access to our contacts. Our experience with...

Sep 2024
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Director

Loyalty

We did a lot of due diligence before we made the decision to go with WellSky. We spent months...

Sep 2024
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(0)
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Director

Loyalty, Product

One thing that separated WellSky from competitors was that their product was developing and adding...

Sep 2024
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(0)
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Director

Culture

WellSky overpromises and underdelivers slightly. Their sales force overpromises things that their...

Sep 2024
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(0)
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Director

Value

We have been extremely happy with WellSky’s fee structure. We pay less with them than we did with...

Sep 2024
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(0)
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Director

Loyalty, Product

WellSky's system has challenges. There are lots of things that can interfere with web-based...

Sep 2024
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VP/Other Executive

Relationship, Product

Consolo used to listen to the consumer. Everything changed once WellSky came in. WellSky promised...

Jun 2024
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VP/Other Executive

Product

WellSky Hospice & Palliative is not set up to drive outcomes, especially with the involved...

Jun 2024
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VP/Other Executive

Operations

Training is a really big thing. I used to see all these education seminars from Consolo. They used...

Jun 2024
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VP/Other Executive

Product

Every time WellSky does an upgrade, we can see it listed in red. Sometimes we will log in in the...

Jun 2024
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VP/Other Executive

Relationship

I have tried getting in touch with WellSky and they are nearly impossible to get in contact with.

Jun 2024
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(0)
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VP/Other Executive

Relationship

Consolo switches out billers frequently. I threw a royal fit when one of the billers that I worked...

Jun 2024
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VP/Other Executive

Loyalty

Since WellSky bought Consolo, their focus on customers has gone away. The vendor makes so many...

Jun 2024
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VP/Other Executive

Product

I have worked in hospice for a very long time, and I have done numerous startups. Before WellSky...

Jun 2024
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VP/Other Executive

Relationship

The majority of the time WellSky’s executive support is highly dissatisfactory. Once in a while I...

Jun 2024
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Manager

Loyalty

Overall, my satisfaction will improve with us getting better with the system. I think we have...

Jun 2024
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Manager

Relationship, Operations

Our WellSky representatives are good, and they do trainings too. If we need refreshers on updates or...

Jun 2024
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VP/Other Executive

Relationship

WellSky’s customer support people answer the phones very quickly. They answer tickets quickly. They...

Apr 2024
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VP/Other Executive

Relationship

Before WellSky took over and the vendor was just Consolo, they were a little more receptive to...

Apr 2024
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VP/Other Executive

Culture

WellSky doesn't really do that great of a job of telling me about new products and services. That is...

Apr 2024
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VP/Other Executive

Relationship, Product

WellSky could do a better job with recertification reporting. Running the recertification report...

Apr 2024
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Director

Relationship, Product

WellSky Hospice & Palliative is a high-quality product. The vendor is always looking to upgrade...

Mar 2024
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Director

Culture, Value

We have always used WellSky for not only the EMR and the charting piece but also the billing side....

Mar 2024
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Director

Relationship

Occasionally, I have to reach out because WellSky doesn't immediately alert me of a known issue.

Mar 2024
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CEO/President

Loyalty

One thing in the product that could improve is the scheduling portion of the software, but we know...

Feb 2024
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CEO/President

Product

We love WellSky Hospice & Palliative. It has been an amazing solution for us, and the difference...

Feb 2024
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CEO/President

Product

One positive about the product is that it is user friendly. But the product is somewhat lacking in...

Feb 2024
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CEO/President

Culture, Relationship

If there are things that the vendor is not charging me for, they are not doing a good job of...

Feb 2024
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Manager

Product

WellSky doesn’t really have any new stuff going on. WellSky’s technology does not keep up with CMS...

Feb 2024
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(0)
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Manager

Loyalty, Product

WellSky's product has a lot of clicking, and I don't like that. I always call it a rabbit hole when...

Feb 2024
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Manager

Relationship

WellSky’s support team never answers the phone, and they do not have a chat. It is just ridiculous...

Feb 2024
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Manager

Value

WellSky Hospice & Palliative is cheap, so it is affordable. That is on the pros list, and the...

Feb 2024
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COO

Product

We have problems with Consolo because we have outgrown what the solution can do. The system's...

Jan 2024
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COO

Relationship, Value

We have been in touch with some of the vendor's higher-ups. They have been trying to rebuild and fix...

Jan 2024
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Nurse

Relationship, Operations, Product

The product is very confusing for anybody new because they don't know where to look for things. It...

Jan 2024
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(0)
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Nurse

Product

We have to do our own documentation. When I do chart reviews, Consolo doesn't guide that process at...

Jan 2024
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(0)
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Nurse

Relationship

When the vendor says they are going to fix something or whatever, they do the best they can. Also,...

Jan 2024
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(0)
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Nurse

Operations

The vendor doesn't do any training with the nurses. If the vendor has done training with upper-level...

Jan 2024
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(0)
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Director

Loyalty

We are underutilizing WellSky’s potential offerings, but we have a good relationship with them. Our...

Jan 2024
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(0)
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Director

Culture, Relationship

I'm not aware of any issues with WellSky; they keep their promises. As far as I know, the product...

Jan 2024
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(0)
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Director

Operations

I don't think that our facility has really reached out to WellSky to look at the interoperability;...

Jan 2024
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(0)
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Analyst/Coordinator

Product

The system has good reporting options. We run a lot of reports, and the system makes that easy. It...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

WellSky's customer service is good. The vendor has a few customer service people who are really...

Jan 2024
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(0)
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Analyst/Coordinator

Product

WellSky's charting options for our clinical team could be improved. Those options are a little...

Jan 2024
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(0)
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Analyst/Coordinator

Operations, Product

Sometimes, WellSky will implement things that aren't user friendly. As new rules and regulations...

Jan 2024
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(0)
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VP/Other Executive

Relationship

Consolo started as an independent company that offered a hospice and palliative care module. We had...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

The volume of errors we find is alarming. WellSky is supposed to be an expert in billing. Nobody...

Dec 2023
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VP/Other Executive

Relationship, Product

We have a designated biller who works for our account, and they have somebody who helps them....

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

We have had a lot of extreme downtime recently. That was originally reported as a short-term thing...

Dec 2023
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VP/Other Executive

Product

The product’s billing is very basic. There are some functions WellSky said that the product would...

Dec 2023
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(0)
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VP/Other Executive

Relationship

On the clinical side of WellSky Hospice & Palliative, there are some issues with the pertinent...

Dec 2023
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VP/Other Executive

Relationship

The healthcare sector has recently moved into the top five most targeted industries for ransomware....

Dec 2023
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(0)
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VP/Other Executive

Product

What I appreciate about WellSky is that the software and the way we document are very hospice...

Dec 2023
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(0)
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VP/Other Executive

Relationship

The vendor used to work hard not to upcharge us, but it feels like things have shifted in the past...

Dec 2023
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(0)
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VP/Other Executive

Product

I have asked WellSky about what software integrates with theirs. I have been told that there is not...

Dec 2023
||
(0)
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Director

Product

The only issues that we have had with WellSky's system have been with scheduling because the system...

Dec 2023
||
(0)
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Director

Relationship

WellSky doesn't keep their promises about timing. Things keep getting pushed out, and we wonder...

Dec 2023
||
(0)
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Director

Operations, Product

The system is user friendly. I teach everyone how to use it, and I think it is fairly streamlined....

Dec 2023
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Director

Relationship

When we call WellSky, their people are great. They answer our questions and provide solutions. If...

Dec 2023
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Director

Loyalty, Product

I would recommend WellSky's system because it is a great product. I would tell others to use the...

Dec 2023
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Manager

Relationship, Product

We have a lot of issues right now with WellSky because of their conversion over to the cloud. We...

Dec 2023
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Manager

Product

We get a lot of error messages in WellSky Hospice & Palliative, and a lot of times, things are not...

Dec 2023
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Manager

Product

There are a lot of steps in WellSky Hospice & Palliative to get to certain areas in the system. For...

Dec 2023
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Director

Relationship, Operations

One big thing WellSky definitely needs to focus on is doing some check-ins after the implementation....

Dec 2023
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Director

Loyalty, Operations

WellSky is probably not in our long-term plans. We were really impressed with the platform for the...

Dec 2023
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Director

Relationship

A long time ago, we had an issue where a provider couldn't sign off on orders. There was something...

Dec 2023
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Manager

Product

WellSky's product serves the purpose of what we have to do for the patient. Additionally, on the...

Dec 2023
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Director

Operations, Product

There have been technical issues with integration recently, and I can certainly understand that...

Dec 2023
||
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Director

Product

The system is pretty intuitive when it works well. I have no complaints about the way it looks. I...

Dec 2023
||
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Director

Product

Some facets of the product are really helpful. I really appreciate the workflows when it comes to...

Dec 2023
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Director

Value

We don't really have variable charges with WellSky. The only thing that they charge extra for is...

Dec 2023
||
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Director

Operations

With the implementation, I really liked the way that WellSky offered a hybrid capability so we would...

Dec 2023
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Director

Loyalty, Value

Knowing what I know now, I probably would be a lot more open to not going with WellSky and to going...

Dec 2023
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Director

Culture, Product

WellSky promised certain integrations and things. For example, when we went live with a product,...

Dec 2023
||
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Director

Relationship

When we give feedback to WellSky, they send our feedback to their development team, and then we...

Dec 2023
||
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Analyst/Coordinator

Relationship, Product

Lately, there seems to be something going on with the system really often that makes it so it takes...

Nov 2023
||
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Analyst/Coordinator

Operations

The training on this solution was much more effective before Consolo was acquired by WellSky, and I...

Nov 2023
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Analyst/Coordinator

Product

WellSky coordinated with the pharmacy vendor that we use so that when our nurses put information in...

Nov 2023
||
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Analyst/Coordinator

Relationship, Operations

WellSky lets us know ahead of time when something is going to change in the system. They send us...

Nov 2023
||
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Analyst/Coordinator

Relationship, Product

When we have a new solution, we have to work the bugs out. However, this product has been around for...

Nov 2023
||
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Director

Relationship

WellSky has been extremely slow in responding to tickets lately. They are doing some updates or...

Nov 2023
||
(0)
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Director

Culture, Value

Overall, WellSky avoids charging for everything, but it is annoying that they charge per fax. I...

Nov 2023
||
(0)
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Director

Relationship

WellSky’s integrations and implementations are usually flawless. We had an access issue recently,...

Nov 2023
||
(0)
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Director

Operations

WellSky Hospice & Palliative is very easy to use. Having worked in other systems, I think the...

Nov 2023
||
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Director

Relationship

I had to throw a fit to get something fixed in WellSky Hospice & Palliative, and I waited for a long...

Nov 2023
||
(0)
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Director

Product

When I'm doing cost reporting in WellSky Hospice & Palliative, I run a statistical report, and I...

Nov 2023
||
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