WellSky Hospice & Palliative (Consolo) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Value
WellSky's system is user friendly, fairly easy, and straightforward. However, the vendor doesn't...
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Relationship
In terms of the experience that I have had with WellSky, everything that we have asked for, they...
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Loyalty, Value
At the level that we subscribe to, we don't have the full functionalities that WellSky Hospice &...
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Loyalty, Product
We haven't used any of WellSky’s training in a long time. But within their system, they do have...
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Operations, Product
WellSky Hospice & Palliative is user friendly. It is really easy in my mind to be able to create the...
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Value
I am not aware of any miscellaneous charges that WellSky has hit us with. I never feel like we get...
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Relationship
There are some things that the vendor doesn't follow up on in a timely manner, but we will...
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Product
The vast majority of the complaints that we get about WellSky's system are about connectivity...
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Relationship, Product
I haven't had any problems with the product's quality or anything like that. WellSky's system is...
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Relationship
WellSky has made some improvements in being more proactive. When we first started, we couldn’t get...
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Product
The scheduler in WellSky Hospice & Palliative is useless. If we schedule someone for a supervisory...
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Product
When WellSky was trying to get me to upgrade to the system, we were supposed to be able to do...
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Culture, Loyalty, Value
We are looking forward to seeing what happens with the next upgrade. WellSky is still promising a...
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Relationship
We had server issues with WellSky Hospice & Palliative. We contacted WellSky's support team, and...
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Product, Value
I would not recommend WellSky Hospice & Palliative. I can't recommend this program to anyone until...
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Value
On the clinical side, the WellSky trainers were excellent. But on the claims management side and the...
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Product
I know how EMRs need to be designed, and when someone is a nurse in the field, there is a pattern...
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Culture
WellSky assured me everything was working when we went with WellSky Hospice & Palliative; they...
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Relationship, Product
If there is a change in regulatory standards, WellSky is doing it. The vendor has caused me to get a...
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Product
The system doesn't show us when we update the plan of care; it shows us the last time the plan was...
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Product
In WellSky Hospice & Palliative, the reports that WellSky told us to utilize are not accurate, so...
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Product
WellSky is telling me that they are trying to make better connections with the medications, the...
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Product
We are having issues with the integration in WellSky Hospice & Palliative, so when we are looking at...
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Relationship
We looked at staying with WellSky, but we were not getting the support we needed, and we were told...
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Culture, Loyalty, Product
When we went into WellSky Hospice & Palliative, we were told by WellSky that it had all these great...
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Relationship
WellSky’s support has been decent. The vendor usually gets back to us, and we initiate support via a...
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Product
There are a lot of features in WellSky's system that we can adapt. For example, we can create...
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Operations
WellSky’s implementation process needs some work. The frustrating thing is that it is all...
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Loyalty
If it were up to me, I would convince our medical director to find a new EMR. However, my direct...
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Relationship
The vendor's tech support is really great. There is a core group of people who answer the tech...
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Product
WellSky’s new technology is great; I just don't know how to use it. They have a system called...
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Culture
We were told by the vendor that providers using the iOS app wouldn't be able to start their next...
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Operations, Product
WellSky does upgrades, and the solution usually goes offline anywhere from 30 to 90 minutes when...
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Product
In order to see things, we have to click into everything. There is no one way to just see everything...
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Relationship
There are many things in the system that have never been turned on for us. That is frustrating. When...
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Product
The system's financial reports are very high level, but the system doesn't allow us to deep dive...
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Culture, Product
In WellSky's system, we were told that eReferral's management component was bidirectional, but it is...
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Culture, Loyalty
One reason we are moving away from WellSky's system is the vendor's lack of customer support. We...
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Culture, Relationship, Operations
When there have been system-wide upgrades, we usually find out about them from someone else. WellSky...
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Product
I wouldn't recommend that any organization trust WellSky's system with their patient information and...
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Relationship
WellSky’s biggest issue is they don't communicate very well. Most clients can deal with delays and...
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Relationship
I have worked in this space for many years, and the problem is that vendors are not used to dealing...
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Operations
WellSky’s training is good. There is a lot. They have several really good trainers who do their best...
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Loyalty, Product
I would like WellSky to develop an app that would run on iPadOS. I can understand their hesitancy to...
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Operations, Product
I'm pretty tech savvy, and I can figure out most of the WellSky Hospice & Palliative system. But...
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Relationship
WellSky’s phone support people are really good. I'm usually not on hold longer than two or three...
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Product
We like the screens in the WellSky Hospice & Palliative system. We can restrict certain fields, try...
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Loyalty, Product
WellSky has enhanced some things, and some things are extremely buggy right now. The scheduler was...
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Operations
In the beginning, WellSky’s training had a lot of ambiguity built into it for a certain purpose. I...
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Product
Some of WellSky’s integrations take a long time. We were told that some things, like integration...
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Loyalty, Product
We are on WellSky’s product because it was the most friendly of all the products we looked at. When...
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Product
WellSky’s product is a great product, and it works really well for us. I don't have any regrets. The...
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Loyalty
WellSky has some things in the pipeline that I'm looking forward to, and they have made some...
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Relationship, Product
WellSky responds to us fairly quickly, and we have access to our contacts. Our experience with...
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Loyalty
We did a lot of due diligence before we made the decision to go with WellSky. We spent months...
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Loyalty, Product
One thing that separated WellSky from competitors was that their product was developing and adding...
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Culture
WellSky overpromises and underdelivers slightly. Their sales force overpromises things that their...
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Value
We have been extremely happy with WellSky’s fee structure. We pay less with them than we did with...
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Loyalty, Product
WellSky's system has challenges. There are lots of things that can interfere with web-based...
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Relationship, Product
Consolo used to listen to the consumer. Everything changed once WellSky came in. WellSky promised...
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Product
WellSky Hospice & Palliative is not set up to drive outcomes, especially with the involved...
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Operations
Training is a really big thing. I used to see all these education seminars from Consolo. They used...
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Product
Every time WellSky does an upgrade, we can see it listed in red. Sometimes we will log in in the...
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Relationship
I have tried getting in touch with WellSky and they are nearly impossible to get in contact with.
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Relationship
Consolo switches out billers frequently. I threw a royal fit when one of the billers that I worked...
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Loyalty
Since WellSky bought Consolo, their focus on customers has gone away. The vendor makes so many...
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Product
I have worked in hospice for a very long time, and I have done numerous startups. Before WellSky...
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Relationship
The majority of the time WellSky’s executive support is highly dissatisfactory. Once in a while I...
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Loyalty
Overall, my satisfaction will improve with us getting better with the system. I think we have...
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Relationship, Operations
Our WellSky representatives are good, and they do trainings too. If we need refreshers on updates or...
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Relationship
WellSky’s customer support people answer the phones very quickly. They answer tickets quickly. They...
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Relationship
Before WellSky took over and the vendor was just Consolo, they were a little more receptive to...
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Culture
WellSky doesn't really do that great of a job of telling me about new products and services. That is...
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Relationship, Product
WellSky could do a better job with recertification reporting. Running the recertification report...
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Relationship, Product
WellSky Hospice & Palliative is a high-quality product. The vendor is always looking to upgrade...
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Culture, Value
We have always used WellSky for not only the EMR and the charting piece but also the billing side....
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Relationship
Occasionally, I have to reach out because WellSky doesn't immediately alert me of a known issue.
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Loyalty
One thing in the product that could improve is the scheduling portion of the software, but we know...
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Product
We love WellSky Hospice & Palliative. It has been an amazing solution for us, and the difference...
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Product
One positive about the product is that it is user friendly. But the product is somewhat lacking in...
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Culture, Relationship
If there are things that the vendor is not charging me for, they are not doing a good job of...
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Product
WellSky doesn’t really have any new stuff going on. WellSky’s technology does not keep up with CMS...
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Loyalty, Product
WellSky's product has a lot of clicking, and I don't like that. I always call it a rabbit hole when...
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Relationship
WellSky’s support team never answers the phone, and they do not have a chat. It is just ridiculous...
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Value
WellSky Hospice & Palliative is cheap, so it is affordable. That is on the pros list, and the...
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Product
We have problems with Consolo because we have outgrown what the solution can do. The system's...
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Relationship, Value
We have been in touch with some of the vendor's higher-ups. They have been trying to rebuild and fix...
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Relationship, Operations, Product
The product is very confusing for anybody new because they don't know where to look for things. It...
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Product
We have to do our own documentation. When I do chart reviews, Consolo doesn't guide that process at...
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Relationship
When the vendor says they are going to fix something or whatever, they do the best they can. Also,...
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Operations
The vendor doesn't do any training with the nurses. If the vendor has done training with upper-level...
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Loyalty
We are underutilizing WellSky’s potential offerings, but we have a good relationship with them. Our...
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Culture, Relationship
I'm not aware of any issues with WellSky; they keep their promises. As far as I know, the product...
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Operations
I don't think that our facility has really reached out to WellSky to look at the interoperability;...
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Product
The system has good reporting options. We run a lot of reports, and the system makes that easy. It...
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Relationship
WellSky's customer service is good. The vendor has a few customer service people who are really...
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Product
WellSky's charting options for our clinical team could be improved. Those options are a little...
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Operations, Product
Sometimes, WellSky will implement things that aren't user friendly. As new rules and regulations...
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Relationship
Consolo started as an independent company that offered a hospice and palliative care module. We had...
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Relationship, Product
The volume of errors we find is alarming. WellSky is supposed to be an expert in billing. Nobody...
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Relationship, Product
We have a designated biller who works for our account, and they have somebody who helps them....
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Relationship, Product
We have had a lot of extreme downtime recently. That was originally reported as a short-term thing...
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Product
The product’s billing is very basic. There are some functions WellSky said that the product would...
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Relationship
On the clinical side of WellSky Hospice & Palliative, there are some issues with the pertinent...
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Relationship
The healthcare sector has recently moved into the top five most targeted industries for ransomware....
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Product
What I appreciate about WellSky is that the software and the way we document are very hospice...
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Relationship
The vendor used to work hard not to upcharge us, but it feels like things have shifted in the past...
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Product
I have asked WellSky about what software integrates with theirs. I have been told that there is not...
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Product
The only issues that we have had with WellSky's system have been with scheduling because the system...
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Relationship
WellSky doesn't keep their promises about timing. Things keep getting pushed out, and we wonder...
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Operations, Product
The system is user friendly. I teach everyone how to use it, and I think it is fairly streamlined....
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Relationship
When we call WellSky, their people are great. They answer our questions and provide solutions. If...
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Loyalty, Product
I would recommend WellSky's system because it is a great product. I would tell others to use the...
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Relationship, Product
We have a lot of issues right now with WellSky because of their conversion over to the cloud. We...
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Product
We get a lot of error messages in WellSky Hospice & Palliative, and a lot of times, things are not...
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Product
There are a lot of steps in WellSky Hospice & Palliative to get to certain areas in the system. For...
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Relationship, Operations
One big thing WellSky definitely needs to focus on is doing some check-ins after the implementation....
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Loyalty, Operations
WellSky is probably not in our long-term plans. We were really impressed with the platform for the...
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Relationship
A long time ago, we had an issue where a provider couldn't sign off on orders. There was something...
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Product
WellSky's product serves the purpose of what we have to do for the patient. Additionally, on the...
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Operations, Product
There have been technical issues with integration recently, and I can certainly understand that...
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Product
The system is pretty intuitive when it works well. I have no complaints about the way it looks. I...
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Product
Some facets of the product are really helpful. I really appreciate the workflows when it comes to...
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Value
We don't really have variable charges with WellSky. The only thing that they charge extra for is...
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Operations
With the implementation, I really liked the way that WellSky offered a hybrid capability so we would...
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Loyalty, Value
Knowing what I know now, I probably would be a lot more open to not going with WellSky and to going...
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Culture, Product
WellSky promised certain integrations and things. For example, when we went live with a product,...
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Relationship
When we give feedback to WellSky, they send our feedback to their development team, and then we...
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Relationship, Product
Lately, there seems to be something going on with the system really often that makes it so it takes...
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Operations
The training on this solution was much more effective before Consolo was acquired by WellSky, and I...
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Product
WellSky coordinated with the pharmacy vendor that we use so that when our nurses put information in...
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Relationship, Operations
WellSky lets us know ahead of time when something is going to change in the system. They send us...
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Relationship, Product
When we have a new solution, we have to work the bugs out. However, this product has been around for...
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Relationship
WellSky has been extremely slow in responding to tickets lately. They are doing some updates or...
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Culture, Value
Overall, WellSky avoids charging for everything, but it is annoying that they charge per fax. I...
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Relationship
WellSky’s integrations and implementations are usually flawless. We had an access issue recently,...
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Operations
WellSky Hospice & Palliative is very easy to use. Having worked in other systems, I think the...
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Relationship
I had to throw a fit to get something fixed in WellSky Hospice & Palliative, and I waited for a long...
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Product
When I'm doing cost reporting in WellSky Hospice & Palliative, I run a statistical report, and I...
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