WellSky Hospice & Palliative (Consolo) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
I really like WellSky Hospice & Palliative. For the most part, we haven't really had many issues....
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Product
The reports in WellSky Hospice & Palliative are very helpful for us in our auditing and in helping...
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Product
We have had some trouble and probably user error with medications not always going through when we...
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Product
If a nurse charts through the regular patient dashboard and not the scheduler, I wish we had a way...
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Product
I really like our dashboard from a nursing standpoint. It gives updates on care plans and tells us...
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Product
I liked the old version better than WellSky Hospice & Palliative. We could navigate the other one. I...
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Relationship
WellSky's support team is pretty quick to get back to us; they need to explain things better. They...
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Operations
A training program that would make us feel like we could do anything in the product would be...
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Loyalty, Operations
We had the other version before WellSky Hospice & Palliative. WellSky told us they were going to be...
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Culture
When WellSky presented the product to us, it sounded awesome. But then, when we got in there, it was...
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Relationship, Product
Some of our aides say that other systems are more user friendly and much easier to work in than...
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Culture, Value
WellSky doesn't charge us for every little thing. They offer a bundle, and I'm happy with the price...
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Operations, Product
A lot of the information in WellSky’s help section is old, so it isn't effective. When it comes to...
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Relationship, Product
One thing that WellSky could do is have a certain number just for this system. There are numbers for...
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Product
One area where we have difficulty in WellSky Hospice & Palliative is auditing because we have to...
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Product
Sometimes we make fun of how slow WellSky Hospice & Palliative is. When other agencies are working...
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Relationship
When I need something from WellSky’s tech support people, they have answers for me. I'm pretty happy...
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Loyalty
The system is part of our long-term plans, but we are looking at options to see what a better...
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Product
From a clinical workflow perspective, WellSky Hospice & Palliative is not very intuitive. It allows...
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Operations
The ease of use is one of the strengths of WellSky Hospice & Palliative. There is very minimal...
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Product
There are certain features of WellSky that we were expecting, but they are not available. For...
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Loyalty, Product
WellSky acquired this solution a couple of years ago, but it needs more development. Although I'm...
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Relationship, Product
WellSky is actually applying for recognition because KLAS does the Best in KLAS awards. That has...
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Product
There isn't a single source solution for the post-acute area, and none of the home health or hospice...
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Relationship
WellSky has reached out for direct feedback at many different levels. We can spend quality time with...
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Relationship, Product
WellSky understands what we need better than anyone else. For example, when someone buys a...
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Loyalty, Relationship
My plan is to keep the system, but that will depend. The vendor needs to step up to the level that...
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Product
We struggle with WellSky Hospice & Palliative. We have found that there are connectivity issues...
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Loyalty, Product
There is an ePrescription solution in WellSky Hospice & Palliative that prevents our document...
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Operations
Our implementation with WellSky went pretty well. We received a lot of go-live support. We had a...
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Loyalty
We chose the system because we had a higher-up who had used it in the past. We thought they were...
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Loyalty
Due to some changes with hospice, it sounds like the vendor doesn't have the bandwidth to do some...
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Operations
We would like ongoing training included with the upgrades from WellSky. We have been with the...
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Product, Value
We have seen some of our outcomes improved with WellSky Hospice & Palliative, so relative to our...
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Operations, Product
WellSky releases what the product upgrades are, but there could be some greater insight or foresight...
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Loyalty
WellSky has promised some things that have not been delivered. However, the thing that I do...
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Product
One piece of functionality that we really need in WellSky Hospice & Palliative is the ability to use...
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Loyalty
The WellSky Hospice & Palliative scheduling system had a lot of hiccups, but now WellSky is moving...
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Relationship
I use the WellSky support at all levels. I use the phone and the email support, and I use my account...
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Operations
Some of our more mature, seasoned clinicians struggle with WellSky Hospice & Palliative. Sometimes...
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Loyalty, Product
WellSky's reporting system is fairly good. It isn't as good as it could be because I don't think...
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Relationship
It is hard to get in touch with somebody at WellSky. We need one representative. WellSky calls me...
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Operations
WellSky's training is really good. They have webinars that are good. Their webinars stay up-to-date...
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Operations
We have had some issues as WellSky has changed products. For example, we use the vendor for training...
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Loyalty
We are probably going to test-drive some other products in the future. There are a couple of reasons...
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Value
WellSky's system is user friendly, fairly easy, and straightforward. However, the vendor doesn't...
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Relationship
In terms of the experience that I have had with WellSky, everything that we have asked for, they...
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Loyalty, Value
At the level that we subscribe to, we don't have the full functionalities that WellSky Hospice &...
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Loyalty, Product
We haven't used any of WellSky’s training in a long time. But within their system, they do have...
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Operations, Product
WellSky Hospice & Palliative is user friendly. It is really easy in my mind to be able to create the...
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Value
I am not aware of any miscellaneous charges that WellSky has hit us with. I never feel like we get...
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Relationship
There are some things that the vendor doesn't follow up on in a timely manner, but we will...
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Product
The vast majority of the complaints that we get about WellSky's system are about connectivity...
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Relationship, Product
I haven't had any problems with the product's quality or anything like that. WellSky's system is...
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Relationship
WellSky has made some improvements in being more proactive. When we first started, we couldn’t get...
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Product
The scheduler in WellSky Hospice & Palliative is useless. If we schedule someone for a supervisory...
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Product
When WellSky was trying to get me to upgrade to the system, we were supposed to be able to do...
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Culture, Loyalty, Value
We are looking forward to seeing what happens with the next upgrade. WellSky is still promising a...
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Relationship
We had server issues with WellSky Hospice & Palliative. We contacted WellSky's support team, and...
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Product, Value
I would not recommend WellSky Hospice & Palliative. I can't recommend this program to anyone until...
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Value
On the clinical side, the WellSky trainers were excellent. But on the claims management side and the...
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Product
I know how EMRs need to be designed, and when someone is a nurse in the field, there is a pattern...
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Culture
WellSky assured me everything was working when we went with WellSky Hospice & Palliative; they...
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Relationship, Product
If there is a change in regulatory standards, WellSky is doing it. The vendor has caused me to get a...
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Product
The system doesn't show us when we update the plan of care; it shows us the last time the plan was...
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Product
In WellSky Hospice & Palliative, the reports that WellSky told us to utilize are not accurate, so...
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Product
WellSky is telling me that they are trying to make better connections with the medications, the...
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Product
We are having issues with the integration in WellSky Hospice & Palliative, so when we are looking at...
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Relationship
We looked at staying with WellSky, but we were not getting the support we needed, and we were told...
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Culture, Loyalty, Product
When we went into WellSky Hospice & Palliative, we were told by WellSky that it had all these great...
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Operations
The implementation was a bit of a struggle. WellSky was there during the implementation. We actually...
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Operations
There is ongoing training for WellSky Hospice & Palliative, so that is good. I did the initial...
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Operations
WellSky Hospice & Palliative was a little more challenging for me than our previous product, but...
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Loyalty
Staff members had to do so many workarounds on the clinical side of our previous product that we...
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Product
In WellSky Hospice & Palliative, I really like the clinical side, the charting, and the...
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Relationship, Product
From feedback on the clinical side and my own feedback, WellSky Hospice & Palliative is meeting the...
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Loyalty
We are satisfied with WellSky Hospice & Palliative. We just did an upgrade with them on the home...
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Relationship
I don't know that anyone has actually called support. Everyone just emails, and the response time is...
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Product
I only had one issue, but it might be our pharmacy that doesn't integrate, so we have to manually...
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Relationship, Product
The vendor has been pretty good about putting alerts. There has only been one time in the past few...
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Loyalty, Product
We have an outdated version of the product. I had a meeting with WellSky, and there were features...
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Relationship, Product
WellSky Hospice & Palliative is doing what it is doing. I'm satisfied. And WellSky is always doing...
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Culture, Loyalty
We had quite a few meetings. I was looking for some different services to add on and looking to see...
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Operations
Based on the few other platforms that I have used, I am more likely to recommend Consolo's platform....
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Product
There are times when WellSky Hospice & Palliative is slow to run its process. One time, I was trying...
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Relationship
WellSky has a support hub we can send tickets to, and within 24 to 48 hours, they respond. Things...
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Relationship
WellSky’s support has been decent. The vendor usually gets back to us, and we initiate support via a...
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Product
There are a lot of features in WellSky's system that we can adapt. For example, we can create...
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Operations
WellSky’s implementation process needs some work. The frustrating thing is that it is all...
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Loyalty
If it were up to me, I would convince our medical director to find a new EMR. However, my direct...
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Relationship
The vendor's tech support is really great. There is a core group of people who answer the tech...
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Product
WellSky’s new technology is great; I just don't know how to use it. They have a system called...
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Culture
We were told by the vendor that providers using the iOS app wouldn't be able to start their next...
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Operations, Product
WellSky does upgrades, and the solution usually goes offline anywhere from 30 to 90 minutes when...
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Product
In order to see things, we have to click into everything. There is no one way to just see everything...
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Relationship
There are many things in the system that have never been turned on for us. That is frustrating. When...
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Product
The system's financial reports are very high level, but the system doesn't allow us to deep dive...
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Culture, Product
In WellSky's system, we were told that eReferral's management component was bidirectional, but it is...
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Culture, Loyalty
One reason we are moving away from WellSky's system is the vendor's lack of customer support. We...
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Culture, Relationship, Operations
When there have been system-wide upgrades, we usually find out about them from someone else. WellSky...
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Product
I wouldn't recommend that any organization trust WellSky's system with their patient information and...
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Relationship
WellSky’s biggest issue is they don't communicate very well. Most clients can deal with delays and...
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Relationship
I have worked in this space for many years, and the problem is that vendors are not used to dealing...
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Operations
WellSky’s training is good. There is a lot. They have several really good trainers who do their best...
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Loyalty, Product
I would like WellSky to develop an app that would run on iPadOS. I can understand their hesitancy to...
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Operations, Product
I'm pretty tech savvy, and I can figure out most of the WellSky Hospice & Palliative system. But...
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Relationship
WellSky’s phone support people are really good. I'm usually not on hold longer than two or three...
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Product
We like the screens in the WellSky Hospice & Palliative system. We can restrict certain fields, try...
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Loyalty, Product
WellSky has enhanced some things, and some things are extremely buggy right now. The scheduler was...
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Operations
In the beginning, WellSky’s training had a lot of ambiguity built into it for a certain purpose. I...
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Product
Some of WellSky’s integrations take a long time. We were told that some things, like integration...
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Loyalty, Product
We are on WellSky’s product because it was the most friendly of all the products we looked at. When...
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Product
WellSky’s product is a great product, and it works really well for us. I don't have any regrets. The...
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Loyalty
WellSky has some things in the pipeline that I'm looking forward to, and they have made some...
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Relationship, Product
WellSky responds to us fairly quickly, and we have access to our contacts. Our experience with...
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Loyalty
We did a lot of due diligence before we made the decision to go with WellSky. We spent months...
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Loyalty, Product
One thing that separated WellSky from competitors was that their product was developing and adding...
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Culture
WellSky overpromises and underdelivers slightly. Their sales force overpromises things that their...
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Value
We have been extremely happy with WellSky’s fee structure. We pay less with them than we did with...
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Loyalty, Product
WellSky's system has challenges. There are lots of things that can interfere with web-based...
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Relationship, Product
Consolo used to listen to the consumer. Everything changed once WellSky came in. WellSky promised...
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Product
WellSky Hospice & Palliative is not set up to drive outcomes, especially with the involved...
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Operations
Training is a really big thing. I used to see all these education seminars from Consolo. They used...
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Product
Every time WellSky does an upgrade, we can see it listed in red. Sometimes we will log in in the...
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Relationship
I have tried getting in touch with WellSky and they are nearly impossible to get in contact with.
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Relationship
Consolo switches out billers frequently. I threw a royal fit when one of the billers that I worked...
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Loyalty
Since WellSky bought Consolo, their focus on customers has gone away. The vendor makes so many...
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Product
I have worked in hospice for a very long time, and I have done numerous startups. Before WellSky...
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Relationship
The majority of the time WellSky’s executive support is highly dissatisfactory. Once in a while I...
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Loyalty
Overall, my satisfaction will improve with us getting better with the system. I think we have...
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Relationship, Operations
Our WellSky representatives are good, and they do trainings too. If we need refreshers on updates or...
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Relationship
WellSky’s customer support people answer the phones very quickly. They answer tickets quickly. They...
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Relationship
Before WellSky took over and the vendor was just Consolo, they were a little more receptive to...
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Culture
WellSky doesn't really do that great of a job of telling me about new products and services. That is...
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Relationship, Product
WellSky could do a better job with recertification reporting. Running the recertification report...
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Relationship, Product
WellSky Hospice & Palliative is a high-quality product. The vendor is always looking to upgrade...
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Culture, Value
We have always used WellSky for not only the EMR and the charting piece but also the billing side....
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Relationship
Occasionally, I have to reach out because WellSky doesn't immediately alert me of a known issue.
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Loyalty
One thing in the product that could improve is the scheduling portion of the software, but we know...
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Product
We love WellSky Hospice & Palliative. It has been an amazing solution for us, and the difference...
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Product
One positive about the product is that it is user friendly. But the product is somewhat lacking in...
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Culture, Relationship
If there are things that the vendor is not charging me for, they are not doing a good job of...
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Product
WellSky doesn’t really have any new stuff going on. WellSky’s technology does not keep up with CMS...
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Loyalty, Product
WellSky's product has a lot of clicking, and I don't like that. I always call it a rabbit hole when...
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Relationship
WellSky’s support team never answers the phone, and they do not have a chat. It is just ridiculous...
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Value
WellSky Hospice & Palliative is cheap, so it is affordable. That is on the pros list, and the...
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Product
We have problems with Consolo because we have outgrown what the solution can do. The system's...
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Relationship, Value
We have been in touch with some of the vendor's higher-ups. They have been trying to rebuild and fix...
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Relationship, Operations, Product
The product is very confusing for anybody new because they don't know where to look for things. It...
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Product
We have to do our own documentation. When I do chart reviews, Consolo doesn't guide that process at...
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Relationship
When the vendor says they are going to fix something or whatever, they do the best they can. Also,...
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Operations
The vendor doesn't do any training with the nurses. If the vendor has done training with upper-level...
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Loyalty
We are underutilizing WellSky’s potential offerings, but we have a good relationship with them. Our...
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Culture, Relationship
I'm not aware of any issues with WellSky; they keep their promises. As far as I know, the product...
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Operations
I don't think that our facility has really reached out to WellSky to look at the interoperability;...
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Product
The system has good reporting options. We run a lot of reports, and the system makes that easy. It...
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Relationship
WellSky's customer service is good. The vendor has a few customer service people who are really...
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Product
WellSky's charting options for our clinical team could be improved. Those options are a little...
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Operations, Product
Sometimes, WellSky will implement things that aren't user friendly. As new rules and regulations...
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Relationship
Consolo started as an independent company that offered a hospice and palliative care module. We had...
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Relationship, Product
The volume of errors we find is alarming. WellSky is supposed to be an expert in billing. Nobody...
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Relationship, Product
We have a designated biller who works for our account, and they have somebody who helps them....
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Relationship, Product
We have had a lot of extreme downtime recently. That was originally reported as a short-term thing...
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Product
The product’s billing is very basic. There are some functions WellSky said that the product would...
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Relationship
On the clinical side of WellSky Hospice & Palliative, there are some issues with the pertinent...
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Relationship
The healthcare sector has recently moved into the top five most targeted industries for ransomware....
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Product
What I appreciate about WellSky is that the software and the way we document are very hospice...
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Relationship
The vendor used to work hard not to upcharge us, but it feels like things have shifted in the past...
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Product
I have asked WellSky about what software integrates with theirs. I have been told that there is not...
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