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WellSky Hospice (Kinnser)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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Hospice 2023: Vendor Progress in Enhancing Clinician Usability
Hospice 2023:
Vendor Progress in Enhancing Clinician Usability
May 2023
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Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
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Home-Based Post–Acute Care 2022: Top Challenges in the Aftermath of the Pandemic
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User Commentary

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CEO/President

Loyalty

WellSky has two products, and they are moving everyone toward the Consolo product, so for the...

May 2023
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CEO/President

Relationship, Value

The value is outstanding. What we get is exceptional for what we pay. WellSky’s senior leadership is...

May 2023
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Nurse

Product

There are certain requirements for patients to be admitted to hospice and to stay on hospice. The...

May 2023
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Nurse

Loyalty, Relationship

The current software is set to be sunsetted while the vendor offers their hospice and palliative...

May 2023
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Nurse

Relationship

The vendor recognizes the direction healthcare is headed in. They have a great-looking schedule...

May 2023
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Nurse

Product

We want to see more interfaces and functionality in the product. While it has limited customization,...

May 2023
||
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Nurse

Product

I would like to be able to document in one place and have the documentation appear in another...

May 2023
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Nurse

Product

The product has no referral process, and we aren't able to edit the referral data unless the patient...

May 2023
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Nurse

Product

The product’s reporting is less than favorable. On a referral report, if I want to look at what all...

May 2023
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Nurse

Product

Within the software, there is a physician dictionary, but it is very limited and doesn’t display all...

May 2023
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CEO/President

Relationship, Relationship

The vendor's tech support has gotten better recently with regard to the vendor's response time and...

Apr 2023
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CEO/President

Product, Product

There aren’t a lot of updates or improvements to the solution. There are a lot of things that I know...

Apr 2023
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CEO/President

Operations, Operations

We have been a customer for a long time, so every once in a while, WellSky should do an overview of...

Apr 2023
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Director

Operations, Operations, Product, Product

I tried to get something integrated, but WellSky said that there was no way that they could do that,...

Apr 2023
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Director

Product, Product

The orders need to be reviewed by the management team before the orders are processed and things can...

Apr 2023
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Director

Relationship

We have our own assigned account executive from WellSky. We spend a lot of time with them. They push...

Jan 2023
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Director

Product, Value

WellSky Hospice has very few hard stops. I can complete a note with very little documentation. As a...

Jan 2023
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Director

Operations

The training for WellSky Hospice was just a little more sporadic than the training we received for...

Jan 2023
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Director

Loyalty

We wish we had known we were buying the legacy product with Kinnser Hospice. WellSky is just not...

Jan 2023
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Director

Relationship

We previously had several individualized support staff members that were assigned to us as...

Jan 2023
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Director

Operations, Product

WellSky doesn't provide us with documentation as to what is being released in the next release. I...

Jan 2023
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(0)
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Director

Product

I feel like there is a lot of data that gets put into WellSky Hospice, but then we can't assimilate...

Jan 2023
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Director

Product

WellSky Hospice is definitely a better platform than WellSky Home Health, and WellSky Hospice is set...

Jan 2023
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(0)
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Director

Operations, Product

There are a lot of things about the WellSky solution that we are pretty dissatisfied with. We have...

Jan 2023
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Director

Relationship, Operations

I have asked multiple times for somebody from WellSky to train us on how to use the...

Jan 2023
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Director

Loyalty, Product

WellSky’s QAPI program has been pretty user friendly, and I am able to track quite a bit on that....

Jan 2023
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Director

Relationship, Operations

WellSky’s customer service is pretty poor and basically nonexistent. There is a lack of training for...

Jan 2023
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(0)
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Director

Operations

The person WellSky sent out to provide the initial training was severely incompetent, and the vendor...

Jan 2023
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Director

Relationship

WellSky has been very unhelpful with communication. They haven’t reached out at all, and we have...

Jan 2023
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CEO/President

Product

Some parts of the product are messy, like its plan of care process. The system also has some gaps....

Dec 2022
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VP/Other Executive

Product

An area for improvement in WellSky Hospice is in entering physician orders. It is labor intensive...

Dec 2022
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(0)
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VP/Other Executive

Operations

I love WellSky’s training videos. We had an update to the system that affected a specific...

Dec 2022
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VP/Other Executive

Relationship

WellSky Hospice is really cohesive and user friendly. WellSky is on top of the regulations and makes...

Dec 2022
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Director

Product

I would not buy WellSky Hospice again. It does not bill according to room and board, so I have to...

Dec 2022
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Director

Culture, Loyalty, Relationship

WellSky does not keep all their promises. Of course, things are on their road map. They tell us...

Dec 2022
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Director

Operations

WellSky tries to keep their training going, and most of the time, there are training problems...

Dec 2022
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Director

Relationship, Product

WellSky is good at keeping up the compliance side, especially with OASIS-E and some new regulations...

Dec 2022
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Director

Relationship

WellSky does a pretty good job of calling in the higher-ups if we need something but are getting...

Dec 2022
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VP/Other Executive

Operations, Product

WellSky Hospice leaves a lot to be desired. The workflow for billing is an absolute nightmare, and...

Dec 2022
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VP/Other Executive

Operations

There are a lot of online trainings and a lot of videos and courses that are self-led from WellSky...

Dec 2022
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VP/Other Executive

Product

There are a lot of integrations within the product and a lot of things that are supposed to take...

Dec 2022
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VP/Other Executive

Relationship

WellSky is really attentive to resolving day-to-day operational needs. However, higher-level...

Dec 2022
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VP/Other Executive

Product

The grievances that we have with WellSky are with everyday things. We want things to be easier, and...

Dec 2022
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VP/Other Executive

Relationship

I would give WellSky’s support team two thumbs down. We have long wait times, and the support people...

Dec 2022
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VP/Other Executive

Value

The vendor charges for the information that is housed in their system and is easily extractable....

Dec 2022
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(0)
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VP/Other Executive

Relationship

Our operations are done 100% electronically, and we depend fully on WellSky to support our patient...

Dec 2022
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VP/Other Executive

Relationship

I can't tell who is responsible for me at WellSky. Aside from the help desk team, I have no idea who...

Dec 2022
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(0)
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VP/Other Executive

Product

Some parts of the product seem very repetitive, and there is a lot of moving around. The product...

Dec 2022
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(0)
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VP/Other Executive

Relationship

The vendor stays ahead of changes in the industry.

Dec 2022
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(0)
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Manager

Product

One thing about WellSky Hospice that has been most frustrating to me is that there are not enough QA...

Oct 2022
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(0)
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VP/Other Executive

Loyalty

I feel very positive about WellSky. We get a lot of attention, so that is a good thing. When I look...

Sep 2022
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VP/Other Executive

Loyalty

This product is not part of our long-term plans. We fully intend to stay with WellSky, but WellSky...

Sep 2022
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(0)
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VP/Other Executive

Culture, Product

WellSky promised us an interface between their product and a certain EMR product when we made our...

Sep 2022
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(0)
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VP/Other Executive

Relationship

I really like that I know my account manager. We have frequent calls, and my account manager has...

Sep 2022
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(0)
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VP/Other Executive

Product

WellSky doesn’t integrate their products with any other vendor's products but their own.

Sep 2022
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(0)
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CEO/President

Culture, Relationship

We get very little response if we reach out to our WellSky sales representative unless they think we...

Jun 2022
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(0)
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VP/Other Executive

Product

When WellSky does an upgrade, there are kinks in the program. It takes a while before WellSky can...

Jun 2022
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(0)
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VP/Other Executive

Loyalty

For the most part, we see the vision in terms of improving the system for end users and seeing where...

Jun 2022
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VP/Other Executive

Product

I love the new layout. It is fresh, modern, and easier to use and chart on. Since I am also a nurse,...

Jun 2022
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(0)
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VP/Other Executive

Product

From a compliance standpoint, there are some nonnegotiable things we have to enter into the chart,...

Jun 2022
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CEO/President

Operations, Product

I am not sure whether there is anything better out there, but there are downfalls to WellSky...

Jun 2022
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(0)
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CEO/President

Value

WellSky Hospice is not that pricey for us right now because we are small, but I know the price will...

Jun 2022
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Related Reports
Perception
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Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
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Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
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Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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