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WellSky Hospice (Kinnser) Comments
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KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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COO

The strength of the product is that it is clinician friendly. We have had clinicians who are...

Feb 2021
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Director

Things that we need to get fixed and upgraded are still pending. The ongoing support doesn’t have...

Jan 2021
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(0)
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Director

The system is user friendly. It is easy for our staff members to navigate in the system, but we have...

Jan 2021
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(0)
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Director

We are still in the process of working with the integration with our pharmacy system, so the system...

Jan 2021
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(0)
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Director

If I could tell the executives anything, I would just ask that communication with their customers be...

Jan 2021
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CIO

WellSky takes enhancement requests from us on how they can enrich and make the product better. I...

Dec 2020
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(0)
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CIO

There are a few things that WellSky could improve that would potentially make the flow a little...

Dec 2020
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CIO

Executives listen in on a lot of calls. I report to one person directly, and I have communicated...

Dec 2020
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CIO

I have worked with multiple products, and I don't think there is a perfect product out there, but...

Dec 2020
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CEO/President

If I were a small user, I would absolutely buy WellSky Hospice again. Every time WellSky says that...

Dec 2020
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(0)
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CEO/President

WellSky is receptive to input on what they need to do better. However, they could improve the lines...

Dec 2020
||
(0)
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Manager

WellSky makes everything really easy when it comes to integration.

Dec 2020
||
(0)
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Manager

Most of the time, I feel like I get information from the vendor before I read an email with the...

Dec 2020
||
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Manager

It is easy to get ahold of someone from WellSky, but there was a lot more technical support when the...

Dec 2020
||
(0)
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Manager

The vendor does a good job with new technology. WellSky Hospice has to catch up with WellSky Home...

Dec 2020
||
(0)
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Director

We don’t have any ongoing training for WellSky Hospice. Everything comes as a release note for...

Dec 2020
||
(0)
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Director

We use another product within WellSky’s realm; it is not like it is a separate vendor, but we have...

Dec 2020
||
(0)
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Director

WellSky’s quality would be better if they started fixing their glitches and answering questions....

Dec 2020
||
(0)
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Manager

We are on hold for a long time compared to previous years for customer service calls. The reports...

Nov 2020
||
(0)
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Manager

The EMR is not cost effective when compared to other available software. We incur a lot of extra...

Nov 2020
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(0)
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VP/Other Executive

We just got the Kinnser hospice solution, and it is a piece of garbage. We are getting rid of it....

Oct 2020
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(0)
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Manager

The vendor has kept their promises. With all the movement there has been in the past year, I am...

Jul 2020
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(0)
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Manager

The product works as promoted. The vendor is adding upgrades to most things and combining packages...

Jul 2020
||
(0)
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Manager

Part of the problem with integration and interoperability from the vendor is they just roll out...

Jul 2020
||
(0)
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Manager

It took years for us to find out we had a vendor representative who was working with us. That person...

Jul 2020
||
(0)
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VP/Other Executive

I wish WellSky had more seasoned trainers. They only have a handful of trainers on the hospice side,...

Jul 2020
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(0)
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VP/Other Executive

WellSky is actually really great at supporting our integration and interoperability goals.

Jul 2020
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(0)
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VP/Other Executive

There are a lot of things that WellSky Hospice doesn’t do. There are a lot of workarounds that we...

Jul 2020
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(0)
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VP/Other Executive

WellSky has some really smart folks who are innovative and have good ideas in the software space....

Jul 2020
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(0)
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VP/Other Executive

I would recommend WellSky’s system, but I would definitely urge people to investigate before they...

Jul 2020
||
(0)
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VP/Other Executive

The system is different from many hospice IT systems, and we were attracted to some of the system's...

Jul 2020
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(0)
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VP/Other Executive

Some of the language that WellSky uses is different than other vendors' language, and perhaps our...

Jul 2020
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(0)
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VP/Other Executive

WellSky Hospice is a great program for the price we pay because of the ease of use and the quality...

Jul 2020
||
(0)
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VP/Other Executive

The vendor's Achilles' heel is their training, but they have redeemed themselves with support and...

Jul 2020
||
(0)
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Nurse

We had a seamless transition from Kinnser Software to Wellsky. So far, I have not noticed a change...

Jul 2020
||
(0)
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Nurse

I really like the ease of use that Wellsky's product offers. It is not a complicated system for new...

Jul 2020
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(0)
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Nurse

I really like that I can connect to the software through any device. If I am out and about, I can...

Jul 2020
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(0)
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CEO/President

The vendor’s implementation process is behind the times. There hasn’t been a lot of follow-through...

Jul 2020
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(0)
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CEO/President

I was promised that the data would come over seamlessly from WellSky over to PlayMaker Health, and I...

Jul 2020
||
(0)
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CEO/President

The product is good. But I have to pay extra in order to complete the billing process. I can’t even...

Jul 2020
||
(0)
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CEO/President

I keep getting billed for things. I don’t get my problems solved, and no one bothers to call me back...

Jul 2020
||
(0)
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