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User Commentary
Product
We are very happy with the hospice side of things with WellSky Hospice. I haven't had any issues. We...
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Value
With WellSky, our price just has gone up, maybe as our census has gone up, but outside of that, the...
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Product
I want WellSky Hospice to do more, but the solution does the job, and it does it probably as well as...
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Product
With WellSky Hospice, we would like to see better integration and ease of use of the clinical teams...
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Culture, Relationship, Product
I personally like the WellSky team, but they need to stabilize their products. WellSky is kind of...
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Product, Value
With WellSky Hospice, we need better integration that has less labor burden on the staff for...
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Loyalty, Operations, Product
WellSky has been slow to fix some of the payroll problems in the solution. When we first migrated to...
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Product
I would buy WellSky Hospice again because up to this point, it has been great. It is super easy to...
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Relationship, Product, Value
I have recommended WellSky Hospice several times before, but I won't recommend it anymore. It is...
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Relationship
I give WellSky’s support two thumbs-down. I have no idea who my representative is. We call the...
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Loyalty
WellSky is purchasing another vendor, and we are definitely not going to stay and be forced onto...
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Product
The simplicity of WellSky Hospice is a pro and a con. The end users can easily get their notes in...
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Loyalty
I think WellSky knew about their acquisition, so they didn't make any upgrades to their hospice...
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Relationship
WellSky’s support team is their weakest link. They don’t have enough people. I think they grew too...
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Product
Nothing integrates with this product now because it doesn't integrate with anything new. It...
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Relationship
I have heard complaints about the phone support. I had to reach out to one of WellSky's higher-ups a...
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Operations
When WellSky trained us on the product, they sent someone on-site for a bit. That was pretty good....
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Loyalty
This product is not part of our long-term plans because WellSky is retiring it. They haven't given...
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Product
WellSky's system has a lack of options for scheduling patient treatments, such as daily weights and...
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Relationship
WellSky’s tech support people are phenomenal. They are responsive and knowledgeable. If they don't...
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Relationship, Operations, Product
A functionality exists within the Kinnser application where we can create a task, and that is great,...
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Relationship
I have always had a client site representative with WellSky. They set up regular meetings, and they...
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Product, Value
WellSky Hospice is simple, but it lacks so much that it is almost null and void. While it is simple...
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Loyalty, Product
WellSky Hospice is being sunsetted. WellSky doesn't have a date for that yet, but they are no longer...
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Relationship
WellSky has not really delivered any new technology that I know of, and I never know when I'm going...
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Product
There is a disconnect between the billing and clinical sides of the product. Overall, the staff...
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Relationship
We used to communicate with the vendor a lot more before WellSky came and bought them because then...
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Product
Within the product and more specifically the quality piece on the compliance side, the plan-of-care...
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Relationship
The service tech we work with at WellSky has helped us a lot and really can solve a lot of problems.
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Relationship
If WellSky is sending something out to the research team to review, there is not a quick response....
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Product, Value
The product is friendly in terms of documentation for the nurses, but on the back end, things just...
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Product
If I am just documenting, the product is user friendly. The ability to bring everything full circle...
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Relationship
When we call to ask WellSky something, their level of support in trying to fix the issue is...
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Product
When our nurses start a note within the product, they put in their wound care information, save it,...
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Loyalty, Relationship, Product
WellSky stopped doing upgrades a couple of years ago because they were going to have everybody go to...
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Operations
Most of WellSky’s training is online. We worked through that, but when we call to get help from the...
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Product
WellSky Hospice is not completely horrible, but it is not great. For patient intake into the WellSky...
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Product
I don't prefer WellSky Hospice. The system is quite different, and the things we document are...
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Product
The wound care worksheet within the WellSky Hospice node is hated by all. It doesn't truly fill the...
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Value
I know WellSky charges us for different things. We have a base, and then if we add certain things,...
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Relationship
In most situations, we have to wait forever when we call WellSky’s technical support team. But when...
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Product
The WellSky EMR does okay meeting the full needs of hospice care. It is not perfect. The clinical...
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Product, Value
There have been some billing issues. One of the things that we didn't like about the system was that...
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Product
The system works better than our previous EHR, but one thing we want from the vendor is a hard stop...
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Product
There is a wound care section in the RN assessment, and sometimes not every question fits every...
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Product
The system doesn't make it easy to track how a wound is doing. I plot what the wound looks like...
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Relationship
There is one thing the vendor calls Kmail. This may be a problem where we don't understand what is...
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Loyalty
When we chose Kinnser, it was a good move. But Kinnser would have to update things before we would...
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Relationship
One thing I know I don't like is that I'm typically unable to get phone help. That happens to a lot...
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Relationship
The person on our side who does compliance calls Kinnser pretty frequently, and it feels like we are...
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Culture, Value
There were some modules that we didn't use because they had additional charges. I would prefer if...
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Loyalty, Product
The vendor has quit focusing on the product, so they haven’t been upgrading it and keeping it...
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Product
The overall product quality was okay but not stellar. For instance, if we entered a nursing...
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Product
The CNAs could chart easily. I don't think anybody had a hard time charting, so I don't have any...
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Product
I would tell a peer that the Kinnser Software product is solid in its performance, has little to no...
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Loyalty
To date, WellSky hasn’t been good at delivering new technology, but we met with WellSky, and their...
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Relationship, Product
WellSky Hospice complies with Medicare regulations for what a system has to provide, and the vendor...
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Loyalty
WellSky Hospice meets our needs, but it doesn't exceed them. WellSky doesn't seem to want to improve...
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Culture, Value
WellSky just rolled out a new product that is supposedly more tailored to hospice than the software...
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Relationship
The vendor provides pretty good support when we log a case for an issue.
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Relationship
When we have a request for or an issue with a certain component of the system, we have a five-day...
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Culture, Product
Initially, I was impressed with the system because of the functionality that it had over the...
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Loyalty
The product we started with was extremely effective. However, our current EMR was acquired, and we...
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Loyalty
We are on the vendor's old hospice system, and we have been looking at migrating to their new...
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Relationship, Operations, Product
WellSky sometimes struggles with upgrades because things break when they do upgrades. We would like...
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Value
The vendor tends to want to charge for every little thing. That is a bit annoying.
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Product
I would tell others that the core product has been serviceable. The vendor still has yet to fully...
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Product
WellSky Hospice is overall very user friendly. It is nice to be able to pull records of vital signs,...
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