Home chevron icon Ambulatory & Post Acute Care chevron icon Post-Acute Care Solutions chevron icon Hospice

WellSky Hospice (Kinnser)
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
Transitions of Care 2022:
What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
December 2022
View Report
Home-Based Post–Acute Care 2022: Top Challenges in the Aftermath of the Pandemic
View Report
Post–Acute Care EMR Product Suites 2022: Vendors’ Progress toward an Enterprise Offering
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Relationship

We have our own assigned account executive from WellSky. We spend a lot of time with them. They push...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

WellSky Hospice has very few hard stops. I can complete a note with very little documentation. As a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The training for WellSky Hospice was just a little more sporadic than the training we received for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We wish we had known we were buying the legacy product with Kinnser Hospice. WellSky is just not...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We previously had several individualized support staff members that were assigned to us as...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

WellSky doesn't provide us with documentation as to what is being released in the next release. I...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I feel like there is a lot of data that gets put into WellSky Hospice, but then we can't assimilate...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

WellSky Hospice is definitely a better platform than WellSky Home Health, and WellSky Hospice is set...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are a lot of things about the WellSky solution that we are pretty dissatisfied with. We have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We thought the WellSky hospice solution was going to be different from what it actually is. There...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have asked multiple times for somebody from WellSky to train us on how to use the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

WellSky’s QAPI program has been pretty user friendly, and I am able to track quite a bit on that....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

WellSky’s customer service is pretty poor and basically nonexistent. There is a lack of training for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The person WellSky sent out to provide the initial training was severely incompetent, and the vendor...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

WellSky has been very unhelpful with communication. They haven’t reached out at all, and we have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Some parts of the product are messy, like its plan of care process. The system also has some gaps....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

An area for improvement in WellSky Hospice is in entering physician orders. It is labor intensive...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I love WellSky’s training videos. We had an update to the system that affected a specific...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

WellSky Hospice is really cohesive and user friendly. WellSky is on top of the regulations and makes...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would not buy WellSky Hospice again. It does not bill according to room and board, so I have to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

WellSky does not keep all their promises. Of course, things are on their road map. They tell us...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

WellSky tries to keep their training going, and most of the time, there are training problems...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

WellSky is good at keeping up the compliance side, especially with OASIS-E and some new regulations...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

WellSky does a pretty good job of calling in the higher-ups if we need something but are getting...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

WellSky Hospice leaves a lot to be desired. The workflow for billing is an absolute nightmare, and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

There are a lot of online trainings and a lot of videos and courses that are self-led from WellSky...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

There are a lot of integrations within the product and a lot of things that are supposed to take...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

WellSky is really attentive to resolving day-to-day operational needs. However, higher-level...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The grievances that we have with WellSky are with everyday things. We want things to be easier, and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I would give WellSky’s support team two thumbs down. We have long wait times, and the support people...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

The vendor charges for the information that is housed in their system and is easily extractable....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our operations are done 100% electronically, and we depend fully on WellSky to support our patient...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I can't tell who is responsible for me at WellSky. Aside from the help desk team, I have no idea who...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Some parts of the product seem very repetitive, and there is a lot of moving around. The product...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor stays ahead of changes in the industry.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing about WellSky Hospice that has been most frustrating to me is that there are not enough QA...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I feel very positive about WellSky. We get a lot of attention, so that is a good thing. When I look...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

This product is not part of our long-term plans. We fully intend to stay with WellSky, but WellSky...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

WellSky promised us an interface between their product and a certain EMR product when we made our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I really like that I know my account manager. We have frequent calls, and my account manager has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

WellSky doesn’t integrate their products with any other vendor's products but their own.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

We get very little response if we reach out to our WellSky sales representative unless they think we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

When WellSky does an upgrade, there are kinks in the program. It takes a while before WellSky can...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

For the most part, we see the vision in terms of improving the system for end users and seeing where...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I love the new layout. It is fresh, modern, and easier to use and chart on. Since I am also a nurse,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

From a compliance standpoint, there are some nonnegotiable things we have to enter into the chart,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am not sure whether there is anything better out there, but there are downfalls to WellSky...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

WellSky Hospice is not that pricey for us right now because we are small, but I know the price will...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

WellSky’s support system is deplorable at best. There is no support; issues are out of sight, out of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The upgrades never occurred when the vendor was just Kinnser, but it did not improve at all when...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We do not see many product changes. I would like to see better integration of documents and care...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

WellSky has some small things that are good within the application. The system has some individual...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

There is a lot left to be desired when it comes to the intake aspect and obtaining transitional...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

WellSky charges us for every little thing whether those things work or not. The vendor has also...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The piece for transitioning from home health to hospice is broken, but WellSky is working on an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Perception
KLAS article icon
Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
KLAS article icon
Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​