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WellSky Hospice (Kinnser) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty

We decided to leave WellSky Hospice because another product has more robust features, and because...

Dec 2024
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Director

Operations, Product

The setup is pretty decent in WellSky Hospice; on the billing side, it is pretty simplistic to get...

Dec 2024
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Director

Relationship

WellSky is pretty easy to get ahold of for support. We have been pretty good at working with lots of...

Dec 2024
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Director

Value

We definitely get charged for everything by WellSky. A lot of the implementation fees are...

Dec 2024
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VP/Other Executive

Loyalty

We definitely see some opportunities for improvement in managing the bereavement program, the...

Nov 2024
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VP/Other Executive

Loyalty

When we did the original search a few years ago, we determined that WellSky was the best fit. Then...

Nov 2024
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VP/Other Executive

Culture, Relationship

WellSky has been challenged over the last couple of years to find help desk people who are...

Nov 2024
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VP/Other Executive

Relationship

I am lucky to have a long-term relationship with someone at WellSky, so when I reach out to that...

Nov 2024
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Manager

Product

We are very happy with the hospice side of things with WellSky Hospice. I haven't had any issues. We...

Aug 2024
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Manager

Value

With WellSky, our price just has gone up, maybe as our census has gone up, but outside of that, the...

Aug 2024
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CEO/President

Product

I want WellSky Hospice to do more, but the solution does the job, and it does it probably as well as...

Jul 2024
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CEO/President

Product

With WellSky Hospice, we would like to see better integration and ease of use of the clinical teams...

Jul 2024
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CEO/President

Culture, Relationship, Product

I personally like the WellSky team, but they need to stabilize their products. WellSky is kind of...

Jul 2024
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CEO/President

Product, Value

With WellSky Hospice, we need better integration that has less labor burden on the staff for...

Jul 2024
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CEO/President

Loyalty, Operations, Product

WellSky has been slow to fix some of the payroll problems in the solution. When we first migrated to...

Jul 2024
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VP/Other Executive

Product

I would buy WellSky Hospice again because up to this point, it has been great. It is super easy to...

Jun 2024
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VP/Other Executive

Relationship, Product, Value

I have recommended WellSky Hospice several times before, but I won't recommend it anymore. It is...

Jun 2024
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VP/Other Executive

Relationship

I give WellSky’s support two thumbs-down. I have no idea who my representative is. We call the...

Jun 2024
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VP/Other Executive

Loyalty

WellSky is purchasing another vendor, and we are definitely not going to stay and be forced onto...

Jun 2024
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VP/Other Executive

Product

The simplicity of WellSky Hospice is a pro and a con. The end users can easily get their notes in...

Jun 2024
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VP/Other Executive

Loyalty

I think WellSky knew about their acquisition, so they didn't make any upgrades to their hospice...

Jun 2024
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VP/Other Executive

Relationship

WellSky’s support team is their weakest link. They don’t have enough people. I think they grew too...

Jun 2024
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CEO/President

Product

Nothing integrates with this product now because it doesn't integrate with anything new. It...

Jun 2024
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CEO/President

Relationship

I have heard complaints about the phone support. I had to reach out to one of WellSky's higher-ups a...

Jun 2024
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CEO/President

Operations

When WellSky trained us on the product, they sent someone on-site for a bit. That was pretty good....

Jun 2024
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CEO/President

Loyalty

This product is not part of our long-term plans because WellSky is retiring it. They haven't given...

Jun 2024
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VP/Other Executive

Product

WellSky's system has a lack of options for scheduling patient treatments, such as daily weights and...

Jun 2024
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VP/Other Executive

Relationship

WellSky’s tech support people are phenomenal. They are responsive and knowledgeable. If they don't...

Jun 2024
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Nurse

Relationship, Operations, Product

A functionality exists within the Kinnser application where we can create a task, and that is great,...

May 2024
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Nurse

Relationship

I have always had a client site representative with WellSky. They set up regular meetings, and they...

May 2024
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Nurse

Product, Value

WellSky Hospice is simple, but it lacks so much that it is almost null and void. While it is simple...

May 2024
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Nurse

Loyalty, Product

WellSky Hospice is being sunsetted. WellSky doesn't have a date for that yet, but they are no longer...

May 2024
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Nurse

Relationship

WellSky has not really delivered any new technology that I know of, and I never know when I'm going...

May 2024
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Director

Product

There is a disconnect between the billing and clinical sides of the product. Overall, the staff...

May 2024
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Director

Relationship

We used to communicate with the vendor a lot more before WellSky came and bought them because then...

May 2024
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Director

Product

Within the product and more specifically the quality piece on the compliance side, the plan-of-care...

May 2024
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Director

Relationship

The service tech we work with at WellSky has helped us a lot and really can solve a lot of problems.

May 2024
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(0)
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Director

Relationship

If WellSky is sending something out to the research team to review, there is not a quick response....

May 2024
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(0)
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Director

Product, Value

The product is friendly in terms of documentation for the nurses, but on the back end, things just...

May 2024
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Director

Product

If I am just documenting, the product is user friendly. The ability to bring everything full circle...

May 2024
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Director

Relationship

When we call to ask WellSky something, their level of support in trying to fix the issue is...

May 2024
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Director

Product

When our nurses start a note within the product, they put in their wound care information, save it,...

May 2024
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Director

Loyalty, Relationship, Product

WellSky stopped doing upgrades a couple of years ago because they were going to have everybody go to...

May 2024
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Director

Operations

Most of WellSky’s training is online. We worked through that, but when we call to get help from the...

May 2024
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Analyst/Coordinator

Product

WellSky Hospice is not completely horrible, but it is not great. For patient intake into the WellSky...

May 2024
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(0)
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Manager

Product

I don't prefer WellSky Hospice. The system is quite different, and the things we document are...

Mar 2024
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(0)
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Manager

Product

The wound care worksheet within the WellSky Hospice node is hated by all. It doesn't truly fill the...

Mar 2024
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Manager

Value

I know WellSky charges us for different things. We have a base, and then if we add certain things,...

Mar 2024
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(0)
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Manager

Relationship

In most situations, we have to wait forever when we call WellSky’s technical support team. But when...

Mar 2024
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(0)
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CFO

Product

The WellSky EMR does okay meeting the full needs of hospice care. It is not perfect. The clinical...

Mar 2024
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(0)
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CFO

Product, Value

There have been some billing issues. One of the things that we didn't like about the system was that...

Mar 2024
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(0)
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CFO

Product

The system works better than our previous EHR, but one thing we want from the vendor is a hard stop...

Mar 2024
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(0)
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CFO

Product

There is a wound care section in the RN assessment, and sometimes not every question fits every...

Mar 2024
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(0)
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CFO

Product

The system doesn't make it easy to track how a wound is doing. I plot what the wound looks like...

Mar 2024
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(0)
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CFO

Relationship

There is one thing the vendor calls Kmail. This may be a problem where we don't understand what is...

Mar 2024
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(0)
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CFO

Loyalty

When we chose Kinnser, it was a good move. But Kinnser would have to update things before we would...

Mar 2024
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(0)
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CFO

Relationship

One thing I know I don't like is that I'm typically unable to get phone help. That happens to a lot...

Mar 2024
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(0)
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CFO

Relationship

The person on our side who does compliance calls Kinnser pretty frequently, and it feels like we are...

Mar 2024
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(0)
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CFO

Culture, Value

There were some modules that we didn't use because they had additional charges. I would prefer if...

Mar 2024
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(0)
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CFO

Loyalty, Product

The vendor has quit focusing on the product, so they haven’t been upgrading it and keeping it...

Mar 2024
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(0)
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CFO

Product

The overall product quality was okay but not stellar. For instance, if we entered a nursing...

Mar 2024
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(0)
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CFO

Product

The CNAs could chart easily. I don't think anybody had a hard time charting, so I don't have any...

Mar 2024
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(0)
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COO

Product

I would tell a peer that the Kinnser Software product is solid in its performance, has little to no...

Jan 2024
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(0)
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Manager

Loyalty

To date, WellSky hasn’t been good at delivering new technology, but we met with WellSky, and their...

Dec 2023
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