WellSky Hospice (Kinnser) Commentary
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Paul Hess
Research Director
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User Commentary

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COO

Product

I would tell a peer that the Kinnser Software product is solid in its performance, has little to no...

Jan 2024
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Manager

Loyalty

To date, WellSky hasn’t been good at delivering new technology, but we met with WellSky, and their...

Dec 2023
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Manager

Relationship, Product

WellSky Hospice complies with Medicare regulations for what a system has to provide, and the vendor...

Dec 2023
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Manager

Loyalty

WellSky Hospice meets our needs, but it doesn't exceed them. WellSky doesn't seem to want to improve...

Dec 2023
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Manager

Culture, Value

WellSky just rolled out a new product that is supposedly more tailored to hospice than the software...

Dec 2023
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Manager

Relationship

The vendor provides pretty good support when we log a case for an issue.

Dec 2023
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Manager

Relationship

When we have a request for or an issue with a certain component of the system, we have a five-day...

Dec 2023
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Manager

Culture, Product

Initially, I was impressed with the system because of the functionality that it had over the...

Dec 2023
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VP/Other Executive

Loyalty

The product we started with was extremely effective. However, our current EMR was acquired, and we...

Nov 2023
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CEO/President

Loyalty

We are on the vendor's old hospice system, and we have been looking at migrating to their new...

Nov 2023
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CEO/President

Relationship, Operations, Product

WellSky sometimes struggles with upgrades because things break when they do upgrades. We would like...

Nov 2023
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CEO/President

Value

The vendor tends to want to charge for every little thing. That is a bit annoying.

Nov 2023
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CEO/President

Product

I would tell others that the core product has been serviceable. The vendor still has yet to fully...

Nov 2023
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VP/Other Executive

Product

WellSky Hospice is overall very user friendly. It is nice to be able to pull records of vital signs,...

Oct 2023
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VP/Other Executive

Product

WellSky Hospice is very user friendly, and it is easy to maneuver the system. I like the data that...

Aug 2023
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VP/Other Executive

Loyalty

I am not sure whether there will be an improvement in the overall product quality. WellSky has been...

Aug 2023
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Director

Operations

We would like to be able to reach WellSky and have them teach us. We can't reach the vendor, and...

Jun 2023
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Director

Relationship, Product

We cannot use WellSky Hospice very well for research on insurance coverage or for the handoff...

Jun 2023
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Director

Relationship, Product

WellSky Hospice is very stable. We don’t need to call the customer support team very often because...

Jun 2023
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CEO/President

Relationship

WellSky designated a customer service representative for us. We had a different representative prior...

Jun 2023
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CEO/President

Operations

WellSky does provide some written guidance for training. The vendor is not available for questions...

Jun 2023
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CEO/President

Loyalty

WellSky has two products, and they are moving everyone toward the Consolo product, so for the...

May 2023
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CEO/President

Relationship, Value

The value is outstanding. What we get is exceptional for what we pay. WellSky’s senior leadership is...

May 2023
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Nurse

Product

There are certain requirements for patients to be admitted to hospice and to stay on hospice. The...

May 2023
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Nurse

Loyalty, Relationship

The current software is set to be sunsetted while the vendor offers their hospice and palliative...

May 2023
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Nurse

Relationship

The vendor recognizes the direction healthcare is headed in. They have a great-looking schedule...

May 2023
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Nurse

Product

We want to see more interfaces and functionality in the product. While it has limited customization,...

May 2023
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Nurse

Product

I would like to be able to document in one place and have the documentation appear in another...

May 2023
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Nurse

Product

The product has no referral process, and we aren't able to edit the referral data unless the patient...

May 2023
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Nurse

Product

The product’s reporting is less than favorable. On a referral report, if I want to look at what all...

May 2023
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Nurse

Product

Within the software, there is a physician dictionary, but it is very limited and doesn’t display all...

May 2023
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CEO/President

Relationship, Relationship

The vendor's tech support has gotten better recently with regard to the vendor's response time and...

Apr 2023
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CEO/President

Product, Product

There aren’t a lot of updates or improvements to the solution. There are a lot of things that I know...

Apr 2023
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CEO/President

Operations, Operations

We have been a customer for a long time, so every once in a while, WellSky should do an overview of...

Apr 2023
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Director

Operations, Operations, Product, Product

I tried to get something integrated, but WellSky said that there was no way that they could do that,...

Apr 2023
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Director

Product, Product

The orders need to be reviewed by the management team before the orders are processed and things can...

Apr 2023
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