WellSky Hospice (Kinnser) Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Product

I would buy WellSky Hospice again because up to this point, it has been great. It is super easy to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product, Value

I have recommended WellSky Hospice several times before, but I won't recommend it anymore. It is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I give WellSky’s support two thumbs-down. I have no idea who my representative is. We call the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

WellSky is purchasing another vendor, and we are definitely not going to stay and be forced onto...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The simplicity of WellSky Hospice is a pro and a con. The end users can easily get their notes in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I think WellSky knew about their acquisition, so they didn't make any upgrades to their hospice...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

WellSky’s support team is their weakest link. They don’t have enough people. I think they grew too...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Nothing integrates with this product now because it doesn't integrate with anything new. It...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have heard complaints about the phone support. I had to reach out to one of WellSky's higher-ups a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

When WellSky trained us on the product, they sent someone on-site for a bit. That was pretty good....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

This product is not part of our long-term plans because WellSky is retiring it. They haven't given...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

WellSky's system has a lack of options for scheduling patient treatments, such as daily weights and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

WellSky’s tech support people are phenomenal. They are responsive and knowledgeable. If they don't...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations, Product

A functionality exists within the Kinnser application where we can create a task, and that is great,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

I have always had a client site representative with WellSky. They set up regular meetings, and they...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

WellSky Hospice is simple, but it lacks so much that it is almost null and void. While it is simple...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

WellSky Hospice is being sunsetted. WellSky doesn't have a date for that yet, but they are no longer...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

WellSky has not really delivered any new technology that I know of, and I never know when I'm going...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is a disconnect between the billing and clinical sides of the product. Overall, the staff...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We used to communicate with the vendor a lot more before WellSky came and bought them because then...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Within the product and more specifically the quality piece on the compliance side, the plan-of-care...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The service tech we work with at WellSky has helped us a lot and really can solve a lot of problems.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If WellSky is sending something out to the research team to review, there is not a quick response....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is friendly in terms of documentation for the nurses, but on the back end, things just...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I am just documenting, the product is user friendly. The ability to bring everything full circle...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we call to ask WellSky something, their level of support in trying to fix the issue is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When our nurses start a note within the product, they put in their wound care information, save it,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

WellSky stopped doing upgrades a couple of years ago because they were going to have everybody go to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Most of WellSky’s training is online. We worked through that, but when we call to get help from the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

WellSky Hospice is not completely horrible, but it is not great. For patient intake into the WellSky...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don't prefer WellSky Hospice. The system is quite different, and the things we document are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The wound care worksheet within the WellSky Hospice node is hated by all. It doesn't truly fill the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I know WellSky charges us for different things. We have a base, and then if we add certain things,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In most situations, we have to wait forever when we call WellSky’s technical support team. But when...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The WellSky EMR does okay meeting the full needs of hospice care. It is not perfect. The clinical...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Value

There have been some billing issues. One of the things that we didn't like about the system was that...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The system works better than our previous EHR, but one thing we want from the vendor is a hard stop...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

There is a wound care section in the RN assessment, and sometimes not every question fits every...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The system doesn't make it easy to track how a wound is doing. I plot what the wound looks like...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

There is one thing the vendor calls Kmail. This may be a problem where we don't understand what is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

When we chose Kinnser, it was a good move. But Kinnser would have to update things before we would...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

One thing I know I don't like is that I'm typically unable to get phone help. That happens to a lot...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

The person on our side who does compliance calls Kinnser pretty frequently, and it feels like we are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Value

There were some modules that we didn't use because they had additional charges. I would prefer if...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product

The vendor has quit focusing on the product, so they haven’t been upgrading it and keeping it...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The overall product quality was okay but not stellar. For instance, if we entered a nursing...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The CNAs could chart easily. I don't think anybody had a hard time charting, so I don't have any...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

I would tell a peer that the Kinnser Software product is solid in its performance, has little to no...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

To date, WellSky hasn’t been good at delivering new technology, but we met with WellSky, and their...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

WellSky Hospice complies with Medicare regulations for what a system has to provide, and the vendor...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

WellSky Hospice meets our needs, but it doesn't exceed them. WellSky doesn't seem to want to improve...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

WellSky just rolled out a new product that is supposedly more tailored to hospice than the software...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor provides pretty good support when we log a case for an issue.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we have a request for or an issue with a certain component of the system, we have a five-day...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

Initially, I was impressed with the system because of the functionality that it had over the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

The product we started with was extremely effective. However, our current EMR was acquired, and we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We are on the vendor's old hospice system, and we have been looking at migrating to their new...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations, Product

WellSky sometimes struggles with upgrades because things break when they do upgrades. We would like...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

The vendor tends to want to charge for every little thing. That is a bit annoying.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I would tell others that the core product has been serviceable. The vendor still has yet to fully...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

WellSky Hospice is overall very user friendly. It is nice to be able to pull records of vital signs,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

WellSky Hospice is very user friendly, and it is easy to maneuver the system. I like the data that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I am not sure whether there will be an improvement in the overall product quality. WellSky has been...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We would like to be able to reach WellSky and have them teach us. We can't reach the vendor, and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We cannot use WellSky Hospice very well for research on insurance coverage or for the handoff...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

WellSky Hospice is very stable. We don’t need to call the customer support team very often because...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports