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User Commentary
Loyalty
WellSky has two products, and they are moving everyone toward the Consolo product, so for the...
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Relationship, Value
The value is outstanding. What we get is exceptional for what we pay. WellSky’s senior leadership is...
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Product
There are certain requirements for patients to be admitted to hospice and to stay on hospice. The...
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Loyalty, Relationship
The current software is set to be sunsetted while the vendor offers their hospice and palliative...
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Relationship
The vendor recognizes the direction healthcare is headed in. They have a great-looking schedule...
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Product
We want to see more interfaces and functionality in the product. While it has limited customization,...
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Product
I would like to be able to document in one place and have the documentation appear in another...
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Product
The product has no referral process, and we aren't able to edit the referral data unless the patient...
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Product
The product’s reporting is less than favorable. On a referral report, if I want to look at what all...
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Product
Within the software, there is a physician dictionary, but it is very limited and doesn’t display all...
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Relationship, Relationship
The vendor's tech support has gotten better recently with regard to the vendor's response time and...
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Product, Product
There aren’t a lot of updates or improvements to the solution. There are a lot of things that I know...
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Operations, Operations
We have been a customer for a long time, so every once in a while, WellSky should do an overview of...
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Operations, Operations, Product, Product
I tried to get something integrated, but WellSky said that there was no way that they could do that,...
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Product, Product
The orders need to be reviewed by the management team before the orders are processed and things can...
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Relationship
We have our own assigned account executive from WellSky. We spend a lot of time with them. They push...
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Product, Value
WellSky Hospice has very few hard stops. I can complete a note with very little documentation. As a...
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Operations
The training for WellSky Hospice was just a little more sporadic than the training we received for...
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Loyalty
We wish we had known we were buying the legacy product with Kinnser Hospice. WellSky is just not...
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Relationship
We previously had several individualized support staff members that were assigned to us as...
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Operations, Product
WellSky doesn't provide us with documentation as to what is being released in the next release. I...
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Product
I feel like there is a lot of data that gets put into WellSky Hospice, but then we can't assimilate...
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Product
WellSky Hospice is definitely a better platform than WellSky Home Health, and WellSky Hospice is set...
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Operations, Product
There are a lot of things about the WellSky solution that we are pretty dissatisfied with. We have...
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Relationship, Operations
I have asked multiple times for somebody from WellSky to train us on how to use the...
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Loyalty, Product
WellSky’s QAPI program has been pretty user friendly, and I am able to track quite a bit on that....
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Relationship, Operations
WellSky’s customer service is pretty poor and basically nonexistent. There is a lack of training for...
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Operations
The person WellSky sent out to provide the initial training was severely incompetent, and the vendor...
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Relationship
WellSky has been very unhelpful with communication. They haven’t reached out at all, and we have...
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Product
Some parts of the product are messy, like its plan of care process. The system also has some gaps....
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Product
An area for improvement in WellSky Hospice is in entering physician orders. It is labor intensive...
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Operations
I love WellSky’s training videos. We had an update to the system that affected a specific...
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Relationship
WellSky Hospice is really cohesive and user friendly. WellSky is on top of the regulations and makes...
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Product
I would not buy WellSky Hospice again. It does not bill according to room and board, so I have to...
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Culture, Loyalty, Relationship
WellSky does not keep all their promises. Of course, things are on their road map. They tell us...
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Operations
WellSky tries to keep their training going, and most of the time, there are training problems...
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Relationship, Product
WellSky is good at keeping up the compliance side, especially with OASIS-E and some new regulations...
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Relationship
WellSky does a pretty good job of calling in the higher-ups if we need something but are getting...
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Operations, Product
WellSky Hospice leaves a lot to be desired. The workflow for billing is an absolute nightmare, and...
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Operations
There are a lot of online trainings and a lot of videos and courses that are self-led from WellSky...
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Product
There are a lot of integrations within the product and a lot of things that are supposed to take...
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Relationship
WellSky is really attentive to resolving day-to-day operational needs. However, higher-level...
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Product
The grievances that we have with WellSky are with everyday things. We want things to be easier, and...
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Relationship
I would give WellSky’s support team two thumbs down. We have long wait times, and the support people...
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Value
The vendor charges for the information that is housed in their system and is easily extractable....
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Relationship
Our operations are done 100% electronically, and we depend fully on WellSky to support our patient...
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Relationship
I can't tell who is responsible for me at WellSky. Aside from the help desk team, I have no idea who...
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Product
Some parts of the product seem very repetitive, and there is a lot of moving around. The product...
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Relationship
The vendor stays ahead of changes in the industry.
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Product
One thing about WellSky Hospice that has been most frustrating to me is that there are not enough QA...
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Loyalty
I feel very positive about WellSky. We get a lot of attention, so that is a good thing. When I look...
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Loyalty
This product is not part of our long-term plans. We fully intend to stay with WellSky, but WellSky...
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Culture, Product
WellSky promised us an interface between their product and a certain EMR product when we made our...
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Relationship
I really like that I know my account manager. We have frequent calls, and my account manager has...
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Product
WellSky doesn’t integrate their products with any other vendor's products but their own.
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Culture, Relationship
We get very little response if we reach out to our WellSky sales representative unless they think we...
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Product
When WellSky does an upgrade, there are kinks in the program. It takes a while before WellSky can...
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Loyalty
For the most part, we see the vision in terms of improving the system for end users and seeing where...
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Product
I love the new layout. It is fresh, modern, and easier to use and chart on. Since I am also a nurse,...
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Product
From a compliance standpoint, there are some nonnegotiable things we have to enter into the chart,...
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Operations, Product
I am not sure whether there is anything better out there, but there are downfalls to WellSky...
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Value
WellSky Hospice is not that pricey for us right now because we are small, but I know the price will...
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