WellSky Hospice (Kinnser)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Loyalty

WellSky has two products, and they are moving everyone toward the Consolo product, so for the...

May 2023
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CEO/President

Relationship, Value

The value is outstanding. What we get is exceptional for what we pay. WellSky’s senior leadership is...

May 2023
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Nurse

Product

There are certain requirements for patients to be admitted to hospice and to stay on hospice. The...

May 2023
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Nurse

Loyalty, Relationship

The current software is set to be sunsetted while the vendor offers their hospice and palliative...

May 2023
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Nurse

Relationship

The vendor recognizes the direction healthcare is headed in. They have a great-looking schedule...

May 2023
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Nurse

Product

We want to see more interfaces and functionality in the product. While it has limited customization,...

May 2023
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Nurse

Product

I would like to be able to document in one place and have the documentation appear in another...

May 2023
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Nurse

Product

The product has no referral process, and we aren't able to edit the referral data unless the patient...

May 2023
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Nurse

Product

The product’s reporting is less than favorable. On a referral report, if I want to look at what all...

May 2023
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Nurse

Product

Within the software, there is a physician dictionary, but it is very limited and doesn’t display all...

May 2023
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CEO/President

Relationship, Relationship

The vendor's tech support has gotten better recently with regard to the vendor's response time and...

Apr 2023
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CEO/President

Product, Product

There aren’t a lot of updates or improvements to the solution. There are a lot of things that I know...

Apr 2023
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CEO/President

Operations, Operations

We have been a customer for a long time, so every once in a while, WellSky should do an overview of...

Apr 2023
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Director

Operations, Operations, Product, Product

I tried to get something integrated, but WellSky said that there was no way that they could do that,...

Apr 2023
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Director

Product, Product

The orders need to be reviewed by the management team before the orders are processed and things can...

Apr 2023
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Director

Relationship

We have our own assigned account executive from WellSky. We spend a lot of time with them. They push...

Jan 2023
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Director

Product, Value

WellSky Hospice has very few hard stops. I can complete a note with very little documentation. As a...

Jan 2023
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Director

Operations

The training for WellSky Hospice was just a little more sporadic than the training we received for...

Jan 2023
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Director

Loyalty

We wish we had known we were buying the legacy product with Kinnser Hospice. WellSky is just not...

Jan 2023
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Director

Relationship

We previously had several individualized support staff members that were assigned to us as...

Jan 2023
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Director

Operations, Product

WellSky doesn't provide us with documentation as to what is being released in the next release. I...

Jan 2023
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Director

Product

I feel like there is a lot of data that gets put into WellSky Hospice, but then we can't assimilate...

Jan 2023
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Director

Product

WellSky Hospice is definitely a better platform than WellSky Home Health, and WellSky Hospice is set...

Jan 2023
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Director

Operations, Product

There are a lot of things about the WellSky solution that we are pretty dissatisfied with. We have...

Jan 2023
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Director

Relationship, Operations

I have asked multiple times for somebody from WellSky to train us on how to use the...

Jan 2023
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Director

Loyalty, Product

WellSky’s QAPI program has been pretty user friendly, and I am able to track quite a bit on that....

Jan 2023
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Director

Relationship, Operations

WellSky’s customer service is pretty poor and basically nonexistent. There is a lack of training for...

Jan 2023
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Director

Operations

The person WellSky sent out to provide the initial training was severely incompetent, and the vendor...

Jan 2023
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Director

Relationship

WellSky has been very unhelpful with communication. They haven’t reached out at all, and we have...

Jan 2023
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CEO/President

Product

Some parts of the product are messy, like its plan of care process. The system also has some gaps....

Dec 2022
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VP/Other Executive

Product

An area for improvement in WellSky Hospice is in entering physician orders. It is labor intensive...

Dec 2022
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VP/Other Executive

Operations

I love WellSky’s training videos. We had an update to the system that affected a specific...

Dec 2022
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VP/Other Executive

Relationship

WellSky Hospice is really cohesive and user friendly. WellSky is on top of the regulations and makes...

Dec 2022
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Director

Product

I would not buy WellSky Hospice again. It does not bill according to room and board, so I have to...

Dec 2022
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Director

Culture, Loyalty, Relationship

WellSky does not keep all their promises. Of course, things are on their road map. They tell us...

Dec 2022
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Director

Operations

WellSky tries to keep their training going, and most of the time, there are training problems...

Dec 2022
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Director

Relationship, Product

WellSky is good at keeping up the compliance side, especially with OASIS-E and some new regulations...

Dec 2022
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Director

Relationship

WellSky does a pretty good job of calling in the higher-ups if we need something but are getting...

Dec 2022
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VP/Other Executive

Operations, Product

WellSky Hospice leaves a lot to be desired. The workflow for billing is an absolute nightmare, and...

Dec 2022
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VP/Other Executive

Operations

There are a lot of online trainings and a lot of videos and courses that are self-led from WellSky...

Dec 2022
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VP/Other Executive

Product

There are a lot of integrations within the product and a lot of things that are supposed to take...

Dec 2022
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VP/Other Executive

Relationship

WellSky is really attentive to resolving day-to-day operational needs. However, higher-level...

Dec 2022
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VP/Other Executive

Product

The grievances that we have with WellSky are with everyday things. We want things to be easier, and...

Dec 2022
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VP/Other Executive

Relationship

I would give WellSky’s support team two thumbs down. We have long wait times, and the support people...

Dec 2022
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VP/Other Executive

Value

The vendor charges for the information that is housed in their system and is easily extractable....

Dec 2022
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VP/Other Executive

Relationship

Our operations are done 100% electronically, and we depend fully on WellSky to support our patient...

Dec 2022
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VP/Other Executive

Relationship

I can't tell who is responsible for me at WellSky. Aside from the help desk team, I have no idea who...

Dec 2022
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VP/Other Executive

Product

Some parts of the product seem very repetitive, and there is a lot of moving around. The product...

Dec 2022
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VP/Other Executive

Relationship

The vendor stays ahead of changes in the industry.

Dec 2022
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Manager

Product

One thing about WellSky Hospice that has been most frustrating to me is that there are not enough QA...

Oct 2022
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VP/Other Executive

Loyalty

I feel very positive about WellSky. We get a lot of attention, so that is a good thing. When I look...

Sep 2022
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VP/Other Executive

Loyalty

This product is not part of our long-term plans. We fully intend to stay with WellSky, but WellSky...

Sep 2022
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VP/Other Executive

Culture, Product

WellSky promised us an interface between their product and a certain EMR product when we made our...

Sep 2022
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VP/Other Executive

Relationship

I really like that I know my account manager. We have frequent calls, and my account manager has...

Sep 2022
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VP/Other Executive

Product

WellSky doesn’t integrate their products with any other vendor's products but their own.

Sep 2022
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CEO/President

Culture, Relationship

We get very little response if we reach out to our WellSky sales representative unless they think we...

Jun 2022
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VP/Other Executive

Product

When WellSky does an upgrade, there are kinks in the program. It takes a while before WellSky can...

Jun 2022
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VP/Other Executive

Loyalty

For the most part, we see the vision in terms of improving the system for end users and seeing where...

Jun 2022
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VP/Other Executive

Product

I love the new layout. It is fresh, modern, and easier to use and chart on. Since I am also a nurse,...

Jun 2022
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VP/Other Executive

Product

From a compliance standpoint, there are some nonnegotiable things we have to enter into the chart,...

Jun 2022
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CEO/President

Operations, Product

I am not sure whether there is anything better out there, but there are downfalls to WellSky...

Jun 2022
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CEO/President

Value

WellSky Hospice is not that pricey for us right now because we are small, but I know the price will...

Jun 2022
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