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Thank you !

Access info about Hospice on your dashboard or bookmark under

(Your Products / Your Organization's Products)


WellSky Hospice (Kinnser) Comments
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KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Director

The vendor has good support if we call them. It sometimes takes a while to get to them, but that is...

Jul 2021
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(0)
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Director

WellSky Hospice is very user friendly, especially on the clinician side. It seems like a very...

Jul 2021
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(0)
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Director

WellSky Hospice lacks a fail-safe on things that are required to be compliant. We have to remember...

Jul 2021
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(0)
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Director

The product is really created for home health and not hospice because WellSky has never stopped to...

Jul 2021
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(0)
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Director

When we get a referral with WellSky Hospice, my staff is very hesitant to put the patient in because...

Jul 2021
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(0)
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 or  to see details.

Director

WellSky’s challenges are scheduling and care plans. We don’t have a lot of options in the system,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, WellSky was aware of me, and I had contact with the representatives. Now, we have...

Jul 2021
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(0)
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 or  to see details.

Director

I do not like WellSky’s initial hospice admission form; it is not very good. For example, one of my...

Jul 2021
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(0)
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 or  to see details.

Director

From a hospice standpoint, there usually aren’t a lot of problems in WellSky's system. There were...

Jul 2021
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(0)
 Thank you  Helpful

 or  to see details.

Director

There have not been many problems with the system’s downtime. WellSky says that they will shut down...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t have any problems with doing what I need to do for the end of the month with WellSky...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky does really well at implementations. That does not necessarily mean that they are doing what...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky added BI information. I don’t personally use it a lot. I don’t have time to drill through...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have asked to have WellSky Hospice looked at for weeks, and no one has bothered to get back to me....

Jun 2021
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(0)
 Thank you  Helpful

 or  to see details.

Nurse

I really like the system. It is very friendly. I have only had problems when our internet service...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When I have a problem, I go to WellSky's help site and watch short videos, and they cover...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The system is easy to deal with, and I can access it through the phone. After I finish a visit, I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

WellSky could make it easier to access information in the system. For example, if a patient has a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have ease and comfort in making sure that patient data is entered correctly. I know that some...

Jun 2021
||
(0)
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Manager

I have personal interactions with the vendor’s support people. They are very thorough in researching...

Jun 2021
||
(0)
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 or  to see details.

Manager

I am not quite sure how to do Medicare secondary claims. There may be a way to do those, but I was...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I went to research payments, I found a report that worked, but it took me a little while to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If Medicare doesn’t pay our episode in full, the adjustment report could possibly be better. There...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky is a partner because they listen. If I have a problem, they help me. They are current on the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our clinical staff members like the product. Of course, nothing is 100% how we want it, but they are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest issue with the vendor is their communication. I cannot get anyone to contact me to tell...

May 2021
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(0)
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Manager

The vendor's support is helpful. When we ask the vendor questions, they walk us through things.

May 2021
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(0)
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Manager

The vendor has webinars, although I haven't seen one lately that has been helpful.

May 2021
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(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration in other systems is much more user friendly. In WellSky Hospice, we have to click on...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The strength of the product is that it is clinician friendly. We have had clinicians who are...

Feb 2021
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(0)
 Thank you  Helpful

 or  to see details.

Director

Things that we need to get fixed and upgraded are still pending. The ongoing support doesn’t have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is user friendly. It is easy for our staff members to navigate in the system, but we have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are still in the process of working with the integration with our pharmacy system, so the system...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I could tell the executives anything, I would just ask that communication with their customers be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

WellSky takes enhancement requests from us on how they can enrich and make the product better. I...

Dec 2020
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(0)
 Thank you  Helpful

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CIO

There are a few things that WellSky could improve that would potentially make the flow a little...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Executives listen in on a lot of calls. I report to one person directly, and I have communicated...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have worked with multiple products, and I don't think there is a perfect product out there, but...

Dec 2020
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(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If I were a small user, I would absolutely buy WellSky Hospice again. Every time WellSky says that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky is receptive to input on what they need to do better. However, they could improve the lines...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky makes everything really easy when it comes to integration.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the time, I feel like I get information from the vendor before I read an email with the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is easy to get ahold of someone from WellSky, but there was a lot more technical support when the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does a good job with new technology. WellSky Hospice has to catch up with WellSky Home...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t have any ongoing training for WellSky Hospice. Everything comes as a release note for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use another product within WellSky’s realm; it is not like it is a separate vendor, but we have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky’s quality would be better if they started fixing their glitches and answering questions....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are on hold for a long time compared to previous years for customer service calls. The reports...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EMR is not cost effective when compared to other available software. We incur a lot of extra...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We just got the Kinnser hospice solution, and it is a piece of garbage. We are getting rid of it....

Oct 2020
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(0)
 Thank you  Helpful

 or  to see details.

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