Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship
We have our own assigned account executive from WellSky. We spend a lot of time with them. They push...
Login or Create an Account to see details.
Functionality and Upgrades
WellSky Hospice has very few hard stops. I can complete a note with very little documentation. As a...
Login or Create an Account to see details.
Implementation and Training
The training for WellSky Hospice was just a little more sporadic than the training we received for...
Login or Create an Account to see details.
Relationship
We wish we had known we were buying the legacy product with Kinnser Hospice. WellSky is just not...
Login or Create an Account to see details.
Service and Support
We previously had several individualized support staff members that were assigned to us as...
Login or Create an Account to see details.
Relationship
WellSky doesn't provide us with documentation as to what is being released in the next release. I...
Login or Create an Account to see details.
Functionality and Upgrades
I feel like there is a lot of data that gets put into WellSky Hospice, but then we can't assimilate...
Login or Create an Account to see details.
Functionality and Upgrades
WellSky Hospice is definitely a better platform than WellSky Home Health, and WellSky Hospice is set...
Login or Create an Account to see details.
Functionality and Upgrades
There are a lot of things about the WellSky solution that we are pretty dissatisfied with. We have...
Login or Create an Account to see details.
Functionality and Upgrades
We thought the WellSky hospice solution was going to be different from what it actually is. There...
Login or Create an Account to see details.
Functionality and Upgrades
I have asked multiple times for somebody from WellSky to train us on how to use the...
Login or Create an Account to see details.
Lessons Learned
WellSky’s QAPI program has been pretty user friendly, and I am able to track quite a bit on that....
Login or Create an Account to see details.
Service and Support
WellSky’s customer service is pretty poor and basically nonexistent. There is a lack of training for...
Login or Create an Account to see details.
Implementation and Training
The person WellSky sent out to provide the initial training was severely incompetent, and the vendor...
Login or Create an Account to see details.
Relationship
WellSky has been very unhelpful with communication. They haven’t reached out at all, and we have...
Login or Create an Account to see details.
Functionality and Upgrades
Some parts of the product are messy, like its plan of care process. The system also has some gaps....
Login or Create an Account to see details.
Functionality and Upgrades
An area for improvement in WellSky Hospice is in entering physician orders. It is labor intensive...
Login or Create an Account to see details.
Relationship
I love WellSky’s training videos. We had an update to the system that affected a specific...
Login or Create an Account to see details.
Service and Support
WellSky Hospice is really cohesive and user friendly. WellSky is on top of the regulations and makes...
Login or Create an Account to see details.
Functionality and Upgrades
I would not buy WellSky Hospice again. It does not bill according to room and board, so I have to...
Login or Create an Account to see details.
Service and Support
WellSky does not keep all their promises. Of course, things are on their road map. They tell us...
Login or Create an Account to see details.
Implementation and Training
WellSky tries to keep their training going, and most of the time, there are training problems...
Login or Create an Account to see details.
Other Observations & Comments
WellSky is good at keeping up the compliance side, especially with OASIS-E and some new regulations...
Login or Create an Account to see details.
Service and Support
WellSky does a pretty good job of calling in the higher-ups if we need something but are getting...
Login or Create an Account to see details.
Functionality and Upgrades
WellSky Hospice leaves a lot to be desired. The workflow for billing is an absolute nightmare, and...
Login or Create an Account to see details.
Implementation and Training
There are a lot of online trainings and a lot of videos and courses that are self-led from WellSky...
Login or Create an Account to see details.
Interfacing and Integration
There are a lot of integrations within the product and a lot of things that are supposed to take...
Login or Create an Account to see details.
Service and Support
WellSky is really attentive to resolving day-to-day operational needs. However, higher-level...
Login or Create an Account to see details.
Other Observations & Comments
The grievances that we have with WellSky are with everyday things. We want things to be easier, and...
Login or Create an Account to see details.
Service and Support
I would give WellSky’s support team two thumbs down. We have long wait times, and the support people...
Login or Create an Account to see details.
ROI / Cost
The vendor charges for the information that is housed in their system and is easily extractable....
Login or Create an Account to see details.
Functionality and Upgrades
Our operations are done 100% electronically, and we depend fully on WellSky to support our patient...
Login or Create an Account to see details.
Relationship
I can't tell who is responsible for me at WellSky. Aside from the help desk team, I have no idea who...
Login or Create an Account to see details.
Functionality and Upgrades
Some parts of the product seem very repetitive, and there is a lot of moving around. The product...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor stays ahead of changes in the industry.
Login or Create an Account to see details.
Functionality and Upgrades
One thing about WellSky Hospice that has been most frustrating to me is that there are not enough QA...
Login or Create an Account to see details.
Relationship
I feel very positive about WellSky. We get a lot of attention, so that is a good thing. When I look...
Login or Create an Account to see details.
Future Outlook
This product is not part of our long-term plans. We fully intend to stay with WellSky, but WellSky...
Login or Create an Account to see details.
Other Observations & Comments
WellSky promised us an interface between their product and a certain EMR product when we made our...
Login or Create an Account to see details.
Relationship
I really like that I know my account manager. We have frequent calls, and my account manager has...
Login or Create an Account to see details.
Interfacing and Integration
WellSky doesn’t integrate their products with any other vendor's products but their own.
Login or Create an Account to see details.
Service and Support
We get very little response if we reach out to our WellSky sales representative unless they think we...
Login or Create an Account to see details.
Functionality and Upgrades
When WellSky does an upgrade, there are kinks in the program. It takes a while before WellSky can...
Login or Create an Account to see details.
Other Observations & Comments
For the most part, we see the vision in terms of improving the system for end users and seeing where...
Login or Create an Account to see details.
Functionality and Upgrades
I love the new layout. It is fresh, modern, and easier to use and chart on. Since I am also a nurse,...
Login or Create an Account to see details.
Functionality and Upgrades
From a compliance standpoint, there are some nonnegotiable things we have to enter into the chart,...
Login or Create an Account to see details.
Functionality and Upgrades
I am not sure whether there is anything better out there, but there are downfalls to WellSky...
Login or Create an Account to see details.
ROI / Cost
WellSky Hospice is not that pricey for us right now because we are small, but I know the price will...
Login or Create an Account to see details.
Service and Support
WellSky’s support system is deplorable at best. There is no support; issues are out of sight, out of...
Login or Create an Account to see details.
Relationship
The upgrades never occurred when the vendor was just Kinnser, but it did not improve at all when...
Login or Create an Account to see details.
Interfacing and Integration
We do not see many product changes. I would like to see better integration of documents and care...
Login or Create an Account to see details.
Functionality and Upgrades
WellSky has some small things that are good within the application. The system has some individual...
Login or Create an Account to see details.
Future Outlook
There is a lot left to be desired when it comes to the intake aspect and obtaining transitional...
Login or Create an Account to see details.
ROI / Cost
WellSky charges us for every little thing whether those things work or not. The vendor has also...
Login or Create an Account to see details.
Interfacing and Integration
The piece for transitioning from home health to hospice is broken, but WellSky is working on an...
Login or Create an Account to see details.
Featured Reports
Preferences