WellSky Hospice (Kinnser)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship

We have our own assigned account executive from WellSky. We spend a lot of time with them. They push...

Jan 2023
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Director

Functionality and Upgrades

WellSky Hospice has very few hard stops. I can complete a note with very little documentation. As a...

Jan 2023
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Director

Implementation and Training

The training for WellSky Hospice was just a little more sporadic than the training we received for...

Jan 2023
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Director

Relationship

We wish we had known we were buying the legacy product with Kinnser Hospice. WellSky is just not...

Jan 2023
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Director

Service and Support

We previously had several individualized support staff members that were assigned to us as...

Jan 2023
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Director

Relationship

WellSky doesn't provide us with documentation as to what is being released in the next release. I...

Jan 2023
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Director

Functionality and Upgrades

I feel like there is a lot of data that gets put into WellSky Hospice, but then we can't assimilate...

Jan 2023
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Director

Functionality and Upgrades

WellSky Hospice is definitely a better platform than WellSky Home Health, and WellSky Hospice is set...

Jan 2023
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Director

Functionality and Upgrades

There are a lot of things about the WellSky solution that we are pretty dissatisfied with. We have...

Jan 2023
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Director

Functionality and Upgrades

We thought the WellSky hospice solution was going to be different from what it actually is. There...

Jan 2023
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Director

Functionality and Upgrades

I have asked multiple times for somebody from WellSky to train us on how to use the...

Jan 2023
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Director

Lessons Learned

WellSky’s QAPI program has been pretty user friendly, and I am able to track quite a bit on that....

Jan 2023
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Director

Service and Support

WellSky’s customer service is pretty poor and basically nonexistent. There is a lack of training for...

Jan 2023
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Director

Implementation and Training

The person WellSky sent out to provide the initial training was severely incompetent, and the vendor...

Jan 2023
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Director

Relationship

WellSky has been very unhelpful with communication. They haven’t reached out at all, and we have...

Jan 2023
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CEO/President

Functionality and Upgrades

Some parts of the product are messy, like its plan of care process. The system also has some gaps....

Dec 2022
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VP/Other Executive

Functionality and Upgrades

An area for improvement in WellSky Hospice is in entering physician orders. It is labor intensive...

Dec 2022
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VP/Other Executive

Relationship

I love WellSky’s training videos. We had an update to the system that affected a specific...

Dec 2022
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VP/Other Executive

Service and Support

WellSky Hospice is really cohesive and user friendly. WellSky is on top of the regulations and makes...

Dec 2022
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Director

Functionality and Upgrades

I would not buy WellSky Hospice again. It does not bill according to room and board, so I have to...

Dec 2022
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Director

Service and Support

WellSky does not keep all their promises. Of course, things are on their road map. They tell us...

Dec 2022
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Director

Implementation and Training

WellSky tries to keep their training going, and most of the time, there are training problems...

Dec 2022
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Director

Other Observations & Comments

WellSky is good at keeping up the compliance side, especially with OASIS-E and some new regulations...

Dec 2022
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Director

Service and Support

WellSky does a pretty good job of calling in the higher-ups if we need something but are getting...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

WellSky Hospice leaves a lot to be desired. The workflow for billing is an absolute nightmare, and...

Dec 2022
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VP/Other Executive

Implementation and Training

There are a lot of online trainings and a lot of videos and courses that are self-led from WellSky...

Dec 2022
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VP/Other Executive

Interfacing and Integration

There are a lot of integrations within the product and a lot of things that are supposed to take...

Dec 2022
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VP/Other Executive

Service and Support

WellSky is really attentive to resolving day-to-day operational needs. However, higher-level...

Dec 2022
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VP/Other Executive

Other Observations & Comments

The grievances that we have with WellSky are with everyday things. We want things to be easier, and...

Dec 2022
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VP/Other Executive

Service and Support

I would give WellSky’s support team two thumbs down. We have long wait times, and the support people...

Dec 2022
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VP/Other Executive

ROI / Cost

The vendor charges for the information that is housed in their system and is easily extractable....

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Our operations are done 100% electronically, and we depend fully on WellSky to support our patient...

Dec 2022
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VP/Other Executive

Relationship

I can't tell who is responsible for me at WellSky. Aside from the help desk team, I have no idea who...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Some parts of the product seem very repetitive, and there is a lot of moving around. The product...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The vendor stays ahead of changes in the industry.

Dec 2022
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Manager

Functionality and Upgrades

One thing about WellSky Hospice that has been most frustrating to me is that there are not enough QA...

Oct 2022
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VP/Other Executive

Relationship

I feel very positive about WellSky. We get a lot of attention, so that is a good thing. When I look...

Sep 2022
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VP/Other Executive

Future Outlook

This product is not part of our long-term plans. We fully intend to stay with WellSky, but WellSky...

Sep 2022
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VP/Other Executive

Other Observations & Comments

WellSky promised us an interface between their product and a certain EMR product when we made our...

Sep 2022
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VP/Other Executive

Relationship

I really like that I know my account manager. We have frequent calls, and my account manager has...

Sep 2022
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VP/Other Executive

Interfacing and Integration

WellSky doesn’t integrate their products with any other vendor's products but their own.

Sep 2022
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CEO/President

Service and Support

We get very little response if we reach out to our WellSky sales representative unless they think we...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

When WellSky does an upgrade, there are kinks in the program. It takes a while before WellSky can...

Jun 2022
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VP/Other Executive

Other Observations & Comments

For the most part, we see the vision in terms of improving the system for end users and seeing where...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

I love the new layout. It is fresh, modern, and easier to use and chart on. Since I am also a nurse,...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

From a compliance standpoint, there are some nonnegotiable things we have to enter into the chart,...

Jun 2022
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CEO/President

Functionality and Upgrades

I am not sure whether there is anything better out there, but there are downfalls to WellSky...

Jun 2022
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CEO/President

ROI / Cost

WellSky Hospice is not that pricey for us right now because we are small, but I know the price will...

Jun 2022
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Director

Service and Support

WellSky’s support system is deplorable at best. There is no support; issues are out of sight, out of...

Jun 2022
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Director

Relationship

The upgrades never occurred when the vendor was just Kinnser, but it did not improve at all when...

Jun 2022
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Director

Interfacing and Integration

We do not see many product changes. I would like to see better integration of documents and care...

Jun 2022
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Director

Functionality and Upgrades

WellSky has some small things that are good within the application. The system has some individual...

Jun 2022
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Director

Future Outlook

There is a lot left to be desired when it comes to the intake aspect and obtaining transitional...

Jun 2022
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Director

ROI / Cost

WellSky charges us for every little thing whether those things work or not. The vendor has also...

Jun 2022
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Manager

Interfacing and Integration

The piece for transitioning from home health to hospice is broken, but WellSky is working on an...

May 2022
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