Investor Newsletter February 2022

Carium
Emerging Technology Spotlight Report 2021

As healthcare organizations seek to reduce costs and improve patient outcomes, they often look to technology that engages patients in their care. Carium strives to fill this need by providing tools that remotely monitor patients, report on their conditions and progress, and guide them through their care journeys. This report examines the Carium customer experience.

Spectralink Versity
First Look Report 2021

Shared smart devices are a means of improving communication and clinical workflows. For this report, KLAS spoke to different healthcare organizations to understand their perspectives on how well those devices met their needs. Aspects of the report include clinical workflows, network connectivity, call quality (VoIP), barcode scanning, camera quality, overall durability, battery life, bulkiness, operating system updates, native security features, average device costs, and the quality of the vendor’s offered services.

Best in KLAS 2022:
Software & Services

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2022.

Cerner Flash Insights 2022:
Customers’ Initial Perspectives on Big Company Changes

Cerner clients and the healthcare industry at large believe Cerner is at a crossroads. In the past few months, Cerner has brought on a new CEO, pivoted in a new direction with their revenue cycle offering (RevElate), and announced their acquisition by Oracle. In addition to these recent changes, over the past two years, an increasing number of long-time Cerner executives have left. Amidst these changes, several clients have been forming contingency plans and say they cannot wait one or two years for more solid information. Many have reached out to KLAS seeking to better understand their peers’ impressions of these significant changes. This report—the first of several Cerner-specific reports KLAS intends to publish this year—is a summary of Cerner’s current performance data, collected over the past five years. It is supplemented with initial customer perceptions from 26 unique organizations, all collected after Cerner announced the move to RevElate in October 2021. In future research, KLAS intends to collect perceptions from additional customers and validate the impacts customer organizations have seen from the recent changes.

DHIS 2021 White Paper:
Using Technology to Resolve Patient Pain Points

In September 2021, KLAS hosted its fifth annual Digital Health Investment Symposium (DHIS). In attendance were healthcare thought leaders from private equity and venture-capital firms, digital health companies, and healthcare provider organizations. Small group discussions focused on patient pain points within the care journey, the barriers to solving these pain points, and how technology can be utilized to further activate patients in their own care. The intent of this paper is to share insights from those discussions and to highlight ways stakeholders throughout the industry can support meaningful change to improve the patient experience.

European EMR 2022:
Which Vendors Meet Customer Needs Amid a Rapidly Shifting Landscape?

In the past few years, there has been significant purchasing and merger and acquisition (M&A) activity among EMR vendors who market in Europe, creating one of the world’s most dynamic EMR markets. Between 2016 and 2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities. Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent wins and market energy of European EMR vendors and evaluates which vendors are best meeting their customers’ needs in this ever-changing, competitive market.

Healthcare AI 2022:
Proven Outcomes with Data Science Solutions

The potential for artificial intelligence (AI) to transform healthcare has been both championed and challenged. In 2019, KLAS published our first research on healthcare AI data science solutions, exploring the clinical, financial, and operational use cases for which healthcare organizations had deployed the technology and the early outcomes they were achieving. An update to that research, this report examines how outcomes and customer satisfaction have evolved in the years since. Though progress has been somewhat hamstrung by the financial and operational constraints of COVID-19, many of the organizations interviewed for this research have found results by focusing on the right problems.

Healthcare IoT Security 2022:
Moving beyond Device Visibility

As the number of devices connected to networks within healthcare organizations continues to grow, so does the potential for network security to be compromised. These security risks—which can come from medical devices or the myriad other devices connected to healthcare networks—can impact not only information security but patient safety as well. Many healthcare internet of things (IoT) security solutions give organizations visibility into connected devices, but the most effective solutions also help actively reduce the risk associated with those devices. To inform healthcare organizations of their IoT security options, this report highlights the performance and purchase decision energy of software vendors in this space. The performance of IoT security services firms is also shared.

Medication Inventory Management 2022:
Insights from Advanced Users Reveal What Is Possible Today

Medication inventory represents tremendous hospital spend. Managing it well is crucial for patient safety and cost management, yet many healthcare organizations report they struggle to get the right tools and workflows in place, leading to high-touch, manual processes. To understand what is possible with medication inventory management today, KLAS spoke to organizations that have broadly adopted capabilities from BD, Epic, Omnicell, and Swisslog Healthcare. Based on the feedback from these advanced users, this report examines what capabilities have been adopted today, how well the solutions integrate with various hardware components, and how well the vendors support their customers to drive key outcomes. Performance data from vendors’ general customer bases is also included for additional context.

Patient Perspectives on Patient Engagement Technology 2022:
Identifying Opportunities to Align Patient, Organization, and Vendor Priorities

The pandemic has emphasized the need for healthcare organizations to decrease barriers to effective care and better accommodate patients’ needs. However, patients are almost always absent from discussions around healthcare information technology (HIT). In KLAS’ last report on the patient perspective, we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to identify whether industry alignment has improved. This report seeks to highlight the patient perspective and is one of many KLAS initiatives aimed at more deeply understanding and measuring patients’ perspective on HIT.

To make a purchase or find more information on KLAS reports, contact the KLAS Investment Advisory team at investorservices@klasresearch.com.