2022 Best In KLAS Cardiology

Perception

Optum/Change Healthcare Merger

16 August 22 | Boyd Stewart and Sam Eaquinto

In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.

While enterprise imaging (EI) is on healthcare organizations’ minds, many currently use multiple vendors for different imaging needs. For cardiology in particular, organizations frequently must piece together multiple systems to meet their structured reporting needs. Today, a number of organizations are replacing their legacy cardiology solutions and/or evaluating cardiology in the context of their long-term EI strategy (including structured reporting in the CVIS). No cardiology offering stands out with great customer satisfaction—each of the last three years has seen a different vendor win Best in KLAS for cardiology. This report examines 38 recent cardiology purchase decisions and the factors driving these decisions.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Fujifilm Synapse Cardiovascular	83.6	n=36	+13%	B-	B+	B	B	B+	B

Siemens Healthineers syngo Dynamics	79.7	n=17	+4%	C+	B	B	B-	B-	C

Merative (formerly IBM) IBM Watson Health Merge Cardio	78.6	n=34	-1%	B-	B-	B-	B-	B-	C

Change Healthcare Cardiology Solutions	77.5	n=40	+3%	B-	B-	B-	C+	B-	D+

Philips IntelliSpace Cardiovascular	73.4	n=28	0%	D+	C+	C+	C	C	C

GE Healthcare Centricity Cardiology Enterprise Solution	65.4	n=20	-20%	D	D	C	C-	C-	F
	50.0	100.0		*Limited Data

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

Fujifilm Synapse Cardiovascular 83.6 n=36 COMMENTS	+13%	B-	B+	B	B	B+	B
Siemens Healthineers syngo Dynamics 79.7 n=17 COMMENTS	+4%	C+	B	B	B-	B-	C
Merative (formerly IBM) IBM Watson Health Merge Cardio 78.6 n=34 COMMENTS	-1%	B-	B-	B-	B-	B-	C
Change Healthcare Cardiology Solutions 77.5 n=40 COMMENTS	+3%	B-	B-	B-	C+	B-	D+
Philips IntelliSpace Cardiovascular 73.4 n=28 COMMENTS	0%	D+	C+	C+	C	C	C
GE Healthcare Centricity Cardiology Enterprise Solution 65.4 n=20 COMMENTS	-20%	D	D	C	C-	C-	F

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Epic Cupid [C] C	86	n=23	B+	B+	B	B+	B+	B+

INFINITT Cardiology Suite * L	87.1	n=16	A-	A-	B	B+	B+	B

Intelerad Apollo Advance (Lumedx) * L	77.2	n=11	C+	C	B-	B-	B	C

Intelerad DigiView (Digisonics) * L	74.9	n=6	D+	C-	B+	C+	B	C-

Company/solution	Overall performance score	Total evaluations

Epic Cupid [C] C culture B+ loyalty B+ operations B product B+ relationship B+ value B+	86	n=23

INFINITT Cardiology Suite * L culture A- loyalty A- operations B product B+ relationship B+ value B	87.1	n=16

Intelerad Apollo Advance (Lumedx) * L culture C+ loyalty C operations B- product B- relationship B value C	77.2	n=11

Intelerad DigiView (Digisonics) * L culture D+ loyalty C- operations B+ product C+ relationship B value C-	74.9	n=6

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