2023 Best In KLAS Cardiology

Performance

Cardiology 2022

23 August 22 | Monique Rasband and Sidney Tate

Healthcare organizations have steadily invested in cardiology solutions despite the COVID-19 pandemic, and structured reporting continues to be top of mind in their search for a vendor to unify cardiology modalities and imaging overall. Over 25% of the 183 interviewed organizations are actively planning to replace their current vendor or would do so if given the option, leading to a dynamic, volatile market where no one vendor consistently leads in customer satisfaction. This report (1) examines the breadth of customer-reported structured reporting adoption and customer satisfaction to help organizations determine which vendors can best meet their needs and (2) provides an update on customer satisfaction with hemodynamics solutions. Note: For this report, a respondent organization had to be live with structured reporting in at least one module for their perspective to be included.

In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.

While enterprise imaging (EI) is on healthcare organizations’ minds, many currently use multiple vendors for different imaging needs. For cardiology in particular, organizations frequently must piece together multiple systems to meet their structured reporting needs. Today, a number of organizations are replacing their legacy cardiology solutions and/or evaluating cardiology in the context of their long-term EI strategy (including structured reporting in the CVIS). No cardiology offering stands out with great customer satisfaction—each of the last three years has seen a different vendor win Best in KLAS for cardiology. This report examines 38 recent cardiology purchase decisions and the factors driving these decisions.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Merative (formerly IBM) Merge Cardio	82.7	n=29	+5%	B	B	B+	B	A-	C+

Change Healthcare Cardiology Solutions	80.7	n=35	+4%	B	B+	B-	B	B	C-

Siemens Healthineers syngo Dynamics	78.9	n=20	-1%	C+	B	B-	B-	C+	B-

Fujifilm Synapse Cardiovascular	78.8	n=23	-6%	C+	B-	B-	B-	C+	B

Philips IntelliSpace Cardiovascular	75.9	n=29	+3%	C	B-	C+	C+	C+	C

GE HealthCare Centricity Cardiology Enterprise Solution	68.3	n=17	+4%	F	C-	C	C	C	D
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Merative (formerly IBM) Merge Cardio 82.7 n=29 COMMENTS	+5%	B	B	B+	B	A-	C+
Change Healthcare Cardiology Solutions 80.7 n=35 COMMENTS	+4%	B	B+	B-	B	B	C-
Siemens Healthineers syngo Dynamics 78.9 n=20 COMMENTS	-1%	C+	B	B-	B-	C+	B-
Fujifilm Synapse Cardiovascular 78.8 n=23 COMMENTS	-6%	C+	B-	B-	B-	C+	B
Philips IntelliSpace Cardiovascular 75.9 n=29 COMMENTS	+3%	C	B-	C+	C+	C+	C
GE HealthCare Centricity Cardiology Enterprise Solution 68.3 n=17 COMMENTS	+4%	F	C-	C	C	C	D

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Cupid [C] C	83	n=27	B-	A-	B-	B	B	C+

INFINITT Cardiology Suite * L	86.7	n=16	B+	A-	B-	B+	A-	A-

Intelerad Apollo Advance (Lumedx) * L	57.8	n=10	F	F	D	D	F	F

Intelerad DigiView (Digisonics) * L	71.1	n=7	C+	D	C+	C-	B-	C

Philips Xcelera * [NP] L NP	82.3	n=7	A-	B	C+	B	B-	C+

Company/solution	Overall performance score (100-point scale)	Total evaluations

Epic Cupid [C] C culture B- loyalty A- operations B- product B relationship B value C+	83	n=27

INFINITT Cardiology Suite * L culture B+ loyalty A- operations B- product B+ relationship A- value A-	86.7	n=16

Intelerad Apollo Advance (Lumedx) * L culture F loyalty F operations D product D relationship F value F	57.8	n=10

Intelerad DigiView (Digisonics) * L culture C+ loyalty D operations C+ product C- relationship B- value C	71.1	n=7

Philips Xcelera * [NP] L NP culture A- loyalty B operations C+ product B relationship B- value C+	82.3	n=7

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