2024 Best In KLAS Cardiology

Perception

Imaging AI 2024

27 November 24 | Jonathan Christensen and Monique Rasband

The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.

	Overall performance score (100-point scale)	Trend (2023-2024)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Merge by Merative Merative Merge Cardio	82.8	0%	19	B	B+	B	B	A-	C

Fujifilm Synapse Cardiovascular	82.5	+5%	22	B-	B	B	B	B	B

Philips IntelliSpace Cardiovascular	80.2	+6%	20	C+	B	B-	B	B-	B-

Siemens Healthineers syngo Dynamics	77.8	-1%	18	C+	C+	B-	C+	C+	B

Optum Change Healthcare Cardiology Solutions	76.8	-5%	19	C-	B+	C+	C+	C+	C

GE HealthCare Centricity Cardiology Enterprise Solution	71.4	+5%	15	C-	C	C	C	C	D+
	50.0	100.0

	Overall Performance Score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Cupid C	86	28	B	A-	B-	B+	B+	A-

INFINITT Cardiology Suite L	88.1	12	A-	B+	A-	A-	A-	A-

Intelerad ApolloLX (Lumedx) L	59.4	6	D-	F	D+	D	F	F

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