2021 Best In KLAS Global Acute Care EMR Asia/Oceania

As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.

2021 was an active year for EMR purchasing despite the continued impact of the COVID-19 pandemic. Over 150 provider organizations outside the US signed an EMR contract in 2021, covering 31 different vendors and impacting over 430 hospitals. While total decisions were lower in 2021 than in any other of the last five years, the number of beds impacted was above average thanks to a number of larger organizations making EMR purchase decisions. Europe remains the most active region, though Africa and Asia both saw increased purchase energy from 2020. The pandemic continues to hinder EMR decisions most in Oceania and Latin America (especially Spanish-speaking countries).

In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.

Performance

Latin America EMR 2020

16 December 20 | Everton Santos and Jonathan Christensen

EMR purchasing in Latin America is on the rise, especially among private healthcare groups. The Brazilian EMR market has been active for over a decade, while escalation in other countries in the region is more recent. This report—KLAS’ first focused solely on the Latin American EMR market—seeks to uncover which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market trend data and customer satisfaction feedback was collected from 102 respondents, representing 88 separate organizations in 12 countries and territories. Insights will be examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as Spanish-speaking Latin America (this grouping also includes a small amount of feedback from several Caribbean nations).

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

InterSystems TrakCare EPR (Non-US)	81.9	n=16	0%	C	B+	B-	B-	B	B

ezCaretech BESTCare 2.0 (Non-US)	81.6	n=7	0%	B+	B+	B-	C+	B	C+

Oracle Health (Cerner) Cerner Millennium PowerChart (Non-US)	68.3	n=8	0%	F	B	D+	C-	C	F
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

InterSystems TrakCare EPR (Non-US) 81.9 n=16 COMMENTS	0%	C	B+	B-	B-	B	B
ezCaretech BESTCare 2.0 (Non-US) 81.6 n=7	0%	B+	B+	B-	C+	B	C+
Oracle Health (Cerner) Cerner Millennium PowerChart (Non-US) 68.3 n=8 COMMENTS	0%	F	B	D+	C-	C	F

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Altera Digital Health Allscripts Sunrise Acute Care (Non-US) * L	63.3	n=8	F	C-	D+	C-	D	F

Company/solution	Overall performance score	Total evaluations

Altera Digital Health Allscripts Sunrise Acute Care (Non-US) * L culture F loyalty C- operations D+ product C- relationship D value F	63.3	n=8

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