2021 Best In KLAS Global Acute Care EMR Asia/Oceania

Ongoing KLAS research shows that EHR projects—including purchase decisions, implementations, extensions, and optimization work—continue to be a high priority for healthcare organizations across the world, second only to AI initiatives. In 2024, the number of new EHR contracts reached a five-year high. However, the number of hospitals impacted by these contracts dropped to a five-year low, as many of the decisions were made by standalone hospitals or small hospital groups. Additionally, fewer large-scale regional decisions were made in 2024 compared to years prior; KLAS validated regional decisions in Austria, Canada, France, Mauritius, Saudi Arabia, and the UK. Overall, KLAS validated 246 EHR decisions impacting 550 hospitals and over 122,000 beds. 39 different EHR vendors in 43 different countries and territories were selected.

Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)

Across the globe, ongoing budget and staffing restraints within healthcare organizations often lead to staff burnout. Many are shifting their strategic focus to addressing these issues with technology—specifically AI as it has rapidly evolved in recent years. This is the third annual report on trends in how healthcare organizations around the globe (excluding the US) are using technology to address their needs. To report on the most current trends impacting healthcare IT (HIT) in 2025, KLAS interviewed 174 healthcare organizations in 39 countries and territories about their IT investment priorities, including what they consider most exciting for healthcare, their plans for leveraging the cloud, and their plans for engaging with consulting firms.

Performance

UK & Ireland EPR 2024

09 July 24 | Eder Lagemann and Spencer Corbett

Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.

	Overall performance score (100-point scale)	Trend (2020-2021)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

InterSystems TrakCare EPR (Non-US)	81.9	0%	n=16	C	B+	B-	B-	B	B

ezCaretech BESTCare 2.0 (Non-US)	81.6	0%	n=7	B+	B+	B-	C+	B	C+

Oracle Health Cerner Millennium PowerChart (Non-US)	68.3	0%	n=8	F	B	D+	C-	C	F
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Altera Digital Health Allscripts Sunrise Acute Care (Non-US) L	63.3	n=8	F	C-	D+	C-	D	F

Global Acute Care EMR

Past Global Acute Care EMR Awards

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