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2023 Best In Klas

Acute Care EMR (Global)

Latin America

REAL-TIME DATA

DECISION INSIGHTS

2023 Best In KLAS Acute Care EMR (Global) Latin America

Acute Care EMR (Global)
Latin America

Best in KLAS Winner

78.7
Overall Performance Score

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Category average: 73.0
Software average: 80.3

Grading Scale

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Philips Philips Tasy (Non-US)	78.7	n=18	+4%	C	B	B-	B	C+	C-

MV SOUL (Non-US) (Mostly Brazil)	70.5	n=21	-3%	F	B-	C+	C+	D+	D-

Oracle Health (Cerner) i.s.h.med (Non-US)	60.1	n=6	-18%	F	D-	D+	C-	C-	F
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Philips Philips Tasy (Non-US) 78.7 n=18 COMMENTS	+4%	C	B	B-	B	C+	C-
MV SOUL (Non-US) (Mostly Brazil) 70.5 n=21 COMMENTS	-3%	F	B-	C+	C+	D+	D-
Oracle Health (Cerner) i.s.h.med (Non-US) 60.1 n=6 COMMENTS	-18%	F	D-	D+	C-	C-	F

Company/solution

Philips
Philips Tasy (Non-US)

78.7

n=18

Censinet assessment N/A

culture

C

loyalty

B

operations

B-

product

B

relationship

C+

value

C-

MV
SOUL (Non-US) (Mostly Brazil)

70.5

n=21

Censinet assessment N/A

culture

F

loyalty

B-

operations

C+

product

C+

relationship

D+

value

D-

Oracle Health
(Cerner) i.s.h.med (Non-US)

60.1

n=6

Censinet assessment N/A

culture

F

loyalty

D-

operations

D+

product

C-

relationship

C-

value

F

SolutionsNotRanked_Symbol

Solutions Not Ranked

L

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Dedalus MedView (Non-US) (Brazil Only)	62	n=6	D	D-	C-	F	C-	D-

Dedalus xHIS (Non-US) (DXC Technology) * L	55.2	n=3	F	D-	F	F	F	D

InterSystems TrakCare EPR (Non-US)	80.3	n=12	B	B+	C+	C+	B-	C

NTT DATA ehCOS Clinic (Non-US) * L	66.9	n=3	D-	D-	C	C	C	D+

Oracle Health (Cerner) Millennium PowerChart (Non-US) * L	73.8	n=3	B-	B	C+	C-	C+	F

Pixeon SmartHealth (Non-US) (Brazil Only)	78.1	n=10	B-	C+	C	B	B-	C

L

Company/solution	Overall performance score (100-point scale)	Total evaluations

Dedalus MedView (Non-US) (Brazil Only) culture D loyalty D- operations C- product F relationship C- value D-	62	n=6

Dedalus xHIS (Non-US) (DXC Technology) * L culture F loyalty D- operations F product F relationship F value D	55.2	n=3

InterSystems TrakCare EPR (Non-US) culture B loyalty B+ operations C+ product C+ relationship B- value C	80.3	n=12

NTT DATA ehCOS Clinic (Non-US) * L culture D- loyalty D- operations C product C relationship C value D+	66.9	n=3

Oracle Health (Cerner) Millennium PowerChart (Non-US) * L culture B- loyalty B operations C+ product C- relationship C+ value F	73.8	n=3

Pixeon SmartHealth (Non-US) (Brazil Only) culture B- loyalty C+ operations C product B relationship B- value C	78.1	n=10

L

Company/solution

Dedalus
MedView (Non-US) (Brazil Only)

62
n=6

culture

D

loyalty

D-

operations

C-

product

F

relationship

C-

value

D-

Dedalus
xHIS (Non-US) (DXC Technology) * L

55.2
n=3

culture

F

loyalty

D-

operations

F

product

F

relationship

F

value

D

InterSystems
TrakCare EPR (Non-US)

80.3
n=12

culture

B

loyalty

B+

operations

C+

product

C+

relationship

B-

value

C

NTT DATA
ehCOS Clinic (Non-US) * L

66.9
n=3

culture

D-

loyalty

D-

operations

C

product

C

relationship

C

value

D+

Oracle Health
(Cerner) Millennium PowerChart (Non-US) * L

73.8
n=3

culture

B-

loyalty

B

operations

C+

product

C-

relationship

C+

value

F

Pixeon
SmartHealth (Non-US) (Brazil Only)

78.1
n=10

culture

B-

loyalty

C+

operations

C

product

B

relationship

B-

value

C

OtherNotablePerformances_Symbol

Other notable performances in Acute Care EMR (Global) (Latin America) Other notable performances

Solutions for which at least 95% of respondents answered yes.

Part of long-term plans?

Philips
Philips Tasy (Non-US)

n=18 100%

MV
MV SOUL (Non-US) (Mostly Brazil)

n=20 95%

Part of Long Term Plans?

Philips
Philips Tasy (Non-US)

n=18 100%

MV
MV SOUL (Non-US) (Mostly Brazil)

n=20 95%

Related Reports

View All Reports

Global (Non-US) EHR Market Share 2024

08 July 24 | Everton Santos and Jonathan Christensen

Healthcare organizations across the world are continuing to prioritize EHR initiatives; although the total number of EHR purchase decisions finalized in 2023 was slightly below the average of recent years, the number of hospitals impacted by the contracts is at a five-year high thanks to several large regional decisions being finalized. In 2023, KLAS validated 186 EHR purchase decisions impacting 734 hospitals and over 128,000 beds. KLAS validated 28 different EHR vendors selected in 35 different countries and territories. Based on the validated EHR decisions, Europe and Oceania were the most active markets, followed by Latin America and Canada.

Middle East & Africa EHR 2024

23 February 24 | Everton Santos and Spencer Corbett

Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.

Global (Non-US) EMR Benefits 2023

16 March 23 | Everton Santos and Sidney Tate

As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.

Asia/Oceania EMR 2022

21 December 22 | Everton Santos and Jonathan Christensen

As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.

European EMR 2022

05 April 22 | Eder Lagemann and Sidney Tate

In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.

Past Acute Care EMR (Global) Awards