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Interoperability 2019: Vendor Success in Making Outside Data Usable
Interoperability 2019:
Vendor Success in Making Outside Data Usable
February 2019
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Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018: Decision Insights Report
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User Commentary

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Manager

The vendor needs to focus on the system's ease of use. athenaFlow isn't easy to use, and it has...

Dec 2021
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Manager

The system crashes. We have had crash issues with COVID-19 test results, and we have no idea why....

Dec 2021
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Manager

We feel like the vendor is responsive, but at times, we have to go through them to get to a third...

Dec 2021
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Manager

Our providers want us to start looking for a new system because they are unhappy with this one....

Dec 2021
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Manager

The vendor tries to come out with a lot of new technology all the time to keep up with government...

Dec 2021
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Manager

Most of the time, the vendor's people don't know how to solve our problems. They have made attempts...

Dec 2021
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(0)
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Manager

We can get the system's reporting, quality measures, and functions to be the way that we need them...

Dec 2021
||
(0)
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Manager

athenaFlow can be a difficult application because of its lack of integration and the vendor's lack...

Dec 2021
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(0)
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Manager

The vendor tries to do a good job with training, but the system isn't stable, so they have to put a...

Dec 2021
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Manager

There aren't a lot of customers on the system anymore. I don't hate the product. I just think that...

Dec 2021
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(0)
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Manager

The system's buttons are intuitive, but they exist on multiple screens, so the system's workflows...

Dec 2021
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(0)
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Manager

The system is difficult to use, upgrade, and implement. It has a lot of custom forms, but those...

Dec 2021
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(0)
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Manager

athenaFlow isn't a patient-centric system because it doesn't have a lot of good integration options...

Dec 2021
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(0)
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Manager

I would probably not buy athenaFlow again if I had the choice. We would probably have gone with...

Oct 2021
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(0)
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Manager

There are too many upgrades with athenaFlow. athenahealth tries to deliver new technology, but we...

Oct 2021
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(0)
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Manager

The support for athenaFlow is really good. We have a representative that we have regular calls with,...

Oct 2021
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(0)
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CEO/President

We have hired someone to look at alternatives to the system in the past, and we will be looking at...

Sep 2021
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CEO/President

My impression has been that the product is good, but the vendor isn't committed to making it work....

Sep 2021
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(0)
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CEO/President

The nature of the system is that end users have the ability to customize it. Over the years, we have...

Sep 2021
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CEO/President

The vendor has made a lot of developments for software systems over the last 20 years, but few of...

Sep 2021
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(0)
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CEO/President

We have an IT department that does a lot of internal support for us, but we still operate through...

Sep 2021
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(0)
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CEO/President

Given the way that the system works, there can't be a low enough cost to make athenaFlow worth...

Sep 2021
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(0)
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CEO/President

athenaFlow was originally released in 1997. It hasn't changed substantially in the last few years....

Sep 2021
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(0)
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CEO/President

We had inadequate training before our most recent upgrade. The only training that the vendor gave us...

Sep 2021
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(0)
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VP/Other Executive

We interface this system with our practice management system. These interfaces are pretty much...

Jun 2021
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(0)
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VP/Other Executive

I don’t necessarily have a problem with the product itself. We have done an amazing job of building...

Jun 2021
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(0)
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VP/Other Executive

I do not think athena does a good job on design and usability at all. I do not feel like they...

Jun 2021
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(0)
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VP/Other Executive

Our doctors are going to have a hard time moving to another vendor because we have streamlined the...

Jun 2021
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(0)
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VP/Other Executive

Our satisfaction could go down actually for the EMR. athena is changing their ePrescribing vendor to...

Jun 2021
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(0)
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VP/Other Executive

The issues come in when we can't customize areas, like orders. We can’t change the orders module to...

Jun 2021
||
(0)
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VP/Other Executive

The performance is slow sometimes; the system is buggy. We know when athena comes out with an...

Jun 2021
||
(0)
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VP/Other Executive

We need help with a small application upgrade, so I have been fighting with athena because my team...

Jun 2021
||
(0)
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VP/Other Executive

athena delivers new technology, but it is usually not usable. It is usually buggy.

Jun 2021
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(0)
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Director

athenaFlow is part of our long-term plans, but we reevaluate the system every two to three years.

Apr 2021
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(0)
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Director

I struggle with some of athenaFlow's individual measures. The support information for referral loops...

Apr 2021
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(0)
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Director

I would hope that my overall satisfaction will go up over the next year when we move to an upgraded...

Apr 2021
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(0)
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Director

The best thing and the worst thing about being on athenaFlow is that it is highly customizable. If...

Apr 2021
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(0)
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VP/Other Executive

Centricity EMR's workflow is intuitive for our physicians. I don't have anything specific that the...

Jan 2021
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(0)
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Manager

Centricity EMR is not bad, but it is just not a flexible product, so that makes it hard to change...

Jan 2021
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(0)
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Manager

We are not really nickel-and-dimed with Centricity EMR. We are paying plenty, but athenahealth has...

Jan 2021
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(0)
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Manager

We don’t use athenahealth’s training a whole lot, but we do use it sometimes. I think the things the...

Jan 2021
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(0)
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Manager

Centricity EMR is kind of buggy. The product generally has a reputation for being buggy and crashing...

Jan 2021
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(0)
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Manager

athenahealth's executive involvement is probably pretty good. People have been able to take care of...

Jan 2021
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(0)
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Manager

Centricity EMR is pretty customizable. It gets the job done, and we are able to do what we want to...

Jan 2021
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(0)
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Director

I would like to see more options for security on a more individual level in Centricity EMR. We don't...

Jan 2021
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(0)
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Director

It is still difficult to run an audit in Centricity EMR to look for everything that we want. We...

Jan 2021
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(0)
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Director

There are a few things that could be better in Centricity EMR. All in all, for the price point, the...

Jan 2021
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(0)
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Director

We had a really difficult time when we were trying to integrate into the HIE. That was quite a...

Jan 2021
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(0)
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Director

When we tried to integrate our HIE into Centricity EMR, it seemed like we were getting...

Jan 2021
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(0)
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Director

athenahealth usually does updates in the evening, and the next day, the system appears to be working...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we were trying to have interoperability between the HIE and Centricity EMR, there was a real...

Jan 2021
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(0)
 Thank you  Helpful

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Director

We haven't heard anything about the changes coming down the pike for Centricity EMR, so I am not...

Jan 2021
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(0)
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 or  to see details.

Director

We needed to input the COVID-19 results, and it seemed like athenahealth got right on that to make...

Jan 2021
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(0)
 Thank you  Helpful

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Director

Nothing is going to happen to make the product better because athenahealth is not putting any money...

Dec 2020
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(0)
 Thank you  Helpful

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Director

The one thing I find ridiculous is that Centricity EMR doesn’t have its own fax system; we have to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The problem with Centricity EMR has been usability. The system is sluggish, and we have customized...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system stores all of a person’s information on the server. When I open a chart, it has to call...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity EMR is supposedly an integrated system that is not completely integrated. Centricity EMR...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have hit a status quo with athenahealth, and we don’t work with the vendor's executives very...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

There are a lot of different things that we have to pay for. Every time we want an upgrade, we have...

Dec 2020
||
(0)
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