athenaFlow Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product

athenaFlow does what is needed for meaningful use. It gets us through the day. We are able to do...

Dec 2023
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Director

Product

We would like an overall design change in athenaFlow to potentially create fewer clicks for the...

Dec 2023
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Director

Relationship, Operations

athenahealth had such a turnover in people that they had a lot of people trying to learn the...

Dec 2023
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Director

Relationship

athenaFlow is the stepchild product, and I have complained about it for a long time. Now, our...

Dec 2023
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Director

Loyalty

There are not a lot of people using athenaFlow, so there isn't a lot of R&D or improvements going...

Dec 2023
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Director

Product

There's not a lot of native functionality in athenaFlow from an interoperability standpoint. We are...

Dec 2023
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CIO

Relationship

athenahealth doesn’t keep all promises. I can't point to any specific instance, but there has been...

Aug 2023
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CIO

Loyalty

I don't think athenahealth has a very strong patient portal, and they continue to switch things in...

Aug 2023
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CIO

Product

I would tell a friend that athenaFlow is adequate for what we are doing but that athenahealth hasn't...

Aug 2023
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Manager

Loyalty

We want to go to the cloud, so we will look at purchasing a new EMR, but not for several years. We...

May 2023
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Manager

Product

It would be nice not to have to purchase third-party products for things that athenaFlow does not...

May 2023
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Manager

Operations

athena has training portals and videos. However, we have to be staffed fully enough to take the time...

May 2023
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Manager

Loyalty, Product

New users say athenaFlow can be clunky, but after they get to know it, they understand it. There are...

May 2023
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Manager

Relationship

For the most part, athenahealth tries to let us know about things. I love the people at...

May 2023
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Manager

Product

Providers have to use the system correctly to get measurable outcomes. Most of our doctors aren't...

May 2023
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Manager

Product

Integration is one of athenahealth’s strong suits. That is the main reason why we use the...

Mar 2023
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Manager

Product

We have never found a product that has had everything or has done everything the way we have wanted...

Mar 2023
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Director

Operations

I don't feel that athenahealth’s training is very good. Their training modules are pretty poor and...

Mar 2023
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Director

Relationship, Product, Value

athenaFlow is kind of the ugly stepchild of the vendor's portfolio. The product has been tossed...

Mar 2023
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Director

Product

There is not a whole lot that athenahealth offers at this time that is good. Also, the current...

Mar 2023
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Director

Relationship, Product

There are cases on the athenaFlow side that get left open forever.

Mar 2023
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