athenaFlow
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

It would be helpful to have the ability to find certain diagnostic reports and lab values in a more...

Mar 2022
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Director

We haven't had a lot of responsiveness from the vendor's support in general. We don't even really...

Mar 2022
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Director

athena released an upgrade to their medication module. Essentially, they changed it automatically...

Mar 2022
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Director

athenaFlow is not functioning well right now at all. The workflow is not ideal, but I can still get...

Mar 2022
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Director

There is no interoperability that exists with athenaFlow where we can pull things in from any other...

Mar 2022
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Director

The vendor could work on ease of use and minimizing workflows. athenaFlow gets the job done, but I...

Feb 2022
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Director

athena struggles with its quality of support, which has dropped off incredibly in the last several...

Feb 2022
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Director

We have struggled with integration. Because the athena system is not integrated with our hospital...

Dec 2021
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Director

Some efficiencies, such as encounter plans and order sets, are more difficult for end users to...

Dec 2021
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Director

athena is not as nimble as I would like them to be. A request for enhancements or modifications...

Dec 2021
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VP/Other Executive

Our last upgrade to the solution's clinical piece went very well. I liked that the vendor did the...

Dec 2021
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Manager

The vendor needs to focus on the system's ease of use. athenaFlow isn't easy to use, and it has...

Dec 2021
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Manager

The system crashes. We have had crash issues with COVID-19 test results, and we have no idea why....

Dec 2021
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Manager

We feel like the vendor is responsive, but at times, we have to go through them to get to a third...

Dec 2021
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Manager

Our providers want us to start looking for a new system because they are unhappy with this one....

Dec 2021
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Manager

The vendor tries to come out with a lot of new technology all the time to keep up with government...

Dec 2021
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Manager

Most of the time, the vendor's people don't know how to solve our problems. They have made attempts...

Dec 2021
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Manager

We can get the system's reporting, quality measures, and functions to be the way that we need them...

Dec 2021
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Manager

athenaFlow can be a difficult application because of its lack of integration and the vendor's lack...

Dec 2021
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Manager

The vendor tries to do a good job with training, but the system isn't stable, so they have to put a...

Dec 2021
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Manager

There aren't a lot of customers on the system anymore. I don't hate the product. I just think that...

Dec 2021
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Manager

The system's buttons are intuitive, but they exist on multiple screens, so the system's workflows...

Dec 2021
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Manager

The system is difficult to use, upgrade, and implement. It has a lot of custom forms, but those...

Dec 2021
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Manager

athenaFlow isn't a patient-centric system because it doesn't have a lot of good integration options...

Dec 2021
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Manager

I would probably not buy athenaFlow again if I had the choice. We would probably have gone with...

Oct 2021
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Manager

There are too many upgrades with athenaFlow. athenahealth tries to deliver new technology, but we...

Oct 2021
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Manager

The support for athenaFlow is really good. We have a representative that we have regular calls with,...

Oct 2021
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CEO/President

We have hired someone to look at alternatives to the system in the past, and we will be looking at...

Sep 2021
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CEO/President

My impression has been that the product is good, but the vendor isn't committed to making it work....

Sep 2021
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CEO/President

The nature of the system is that end users have the ability to customize it. Over the years, we have...

Sep 2021
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CEO/President

The vendor has made a lot of developments for software systems over the last 20 years, but few of...

Sep 2021
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CEO/President

We have an IT department that does a lot of internal support for us, but we still operate through...

Sep 2021
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CEO/President

Given the way that the system works, there can't be a low enough cost to make athenaFlow worth...

Sep 2021
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CEO/President

athenaFlow was originally released in 1997. It hasn't changed substantially in the last few years....

Sep 2021
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CEO/President

We had inadequate training before our most recent upgrade. The only training that the vendor gave us...

Sep 2021
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VP/Other Executive

We interface this system with our practice management system. These interfaces are pretty much...

Jun 2021
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VP/Other Executive

I don’t necessarily have a problem with the product itself. We have done an amazing job of building...

Jun 2021
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VP/Other Executive

I do not think athena does a good job on design and usability at all. I do not feel like they...

Jun 2021
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VP/Other Executive

Our doctors are going to have a hard time moving to another vendor because we have streamlined the...

Jun 2021
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VP/Other Executive

Our satisfaction could go down actually for the EMR. athena is changing their ePrescribing vendor to...

Jun 2021
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VP/Other Executive

The issues come in when we can't customize areas, like orders. We can’t change the orders module to...

Jun 2021
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VP/Other Executive

The performance is slow sometimes; the system is buggy. We know when athena comes out with an...

Jun 2021
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VP/Other Executive

We need help with a small application upgrade, so I have been fighting with athena because my team...

Jun 2021
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VP/Other Executive

athena delivers new technology, but it is usually not usable. It is usually buggy.

Jun 2021
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