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athenaFlow Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
We interface this system with our practice management system. These interfaces are pretty much...
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VP/Other Executive
I don’t necessarily have a problem with the product itself. We have done an amazing job of building...
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VP/Other Executive
I do not think athena does a good job on design and usability at all. I do not feel like they...
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VP/Other Executive
Our doctors are going to have a hard time moving to another vendor because we have streamlined the...
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VP/Other Executive
Our satisfaction could go down actually for the EMR. athena is changing their ePrescribing vendor to...
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VP/Other Executive
The issues come in when we can't customize areas, like orders. We can’t change the orders module to...
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VP/Other Executive
The performance is slow sometimes; the system is buggy. We know when athena comes out with an...
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VP/Other Executive
We need help with a small application upgrade, so I have been fighting with athena because my team...
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VP/Other Executive
athena delivers new technology, but it is usually not usable. It is usually buggy.
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Director
athenaFlow is part of our long-term plans, but we reevaluate the system every two to three years.
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Director
I struggle with some of athenaFlow's individual measures. The support information for referral loops...
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Director
I would hope that my overall satisfaction will go up over the next year when we move to an upgraded...
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Director
The best thing and the worst thing about being on athenaFlow is that it is highly customizable. If...
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VP/Other Executive
Centricity EMR's workflow is intuitive for our physicians. I don't have anything specific that the...
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Manager
Centricity EMR is not bad, but it is just not a flexible product, so that makes it hard to change...
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Manager
We are not really nickel-and-dimed with Centricity EMR. We are paying plenty, but athenahealth has...
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Manager
We don’t use athenahealth’s training a whole lot, but we do use it sometimes. I think the things the...
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Manager
Centricity EMR is kind of buggy. The product generally has a reputation for being buggy and crashing...
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Manager
athenahealth's executive involvement is probably pretty good. People have been able to take care of...
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Manager
Centricity EMR is pretty customizable. It gets the job done, and we are able to do what we want to...
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Director
I would like to see more options for security on a more individual level in Centricity EMR. We don't...
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Director
It is still difficult to run an audit in Centricity EMR to look for everything that we want. We...
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Director
There are a few things that could be better in Centricity EMR. All in all, for the price point, the...
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Director
We had a really difficult time when we were trying to integrate into the HIE. That was quite a...
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Director
When we tried to integrate our HIE into Centricity EMR, it seemed like we were getting...
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Director
athenahealth usually does updates in the evening, and the next day, the system appears to be working...
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Director
When we were trying to have interoperability between the HIE and Centricity EMR, there was a real...
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Director
We haven't heard anything about the changes coming down the pike for Centricity EMR, so I am not...
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Director
We needed to input the COVID-19 results, and it seemed like athenahealth got right on that to make...
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Director
Nothing is going to happen to make the product better because athenahealth is not putting any money...
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Director
The one thing I find ridiculous is that Centricity EMR doesn’t have its own fax system; we have to...
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Director
The problem with Centricity EMR has been usability. The system is sluggish, and we have customized...
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Director
The system stores all of a person’s information on the server. When I open a chart, it has to call...
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Manager
Centricity EMR is supposedly an integrated system that is not completely integrated. Centricity EMR...
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Manager
We have hit a status quo with athenahealth, and we don’t work with the vendor's executives very...
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Manager
There are a lot of different things that we have to pay for. Every time we want an upgrade, we have...
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CTO
During the COVID-19 crisis, using Centricity EMR has made it easy for us to customize some things in...
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CTO
Virence Health hosts our environment, so it is pretty good. We have a few hiccups here and there....
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CTO
My favorite thing about the system is that if I want to completely change our workflow and design...
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CEO/President
Centricity EMR is not part of our long-term plans right now, but it is too soon to tell. We are...
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VP/Other Executive
Issues tend to sit for a long time, and the support people will often call after hours and leave...
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VP/Other Executive
If we weren't part of another organization that is looking to get on an enterprise system, we...
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VP/Other Executive
The upgrades are complex and often require a heavy hardware lift. We are having to upgrade the...
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VP/Other Executive
We can build functionality ourselves in a lot of cases. We can build a custom form. Where the system...
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VP/Other Executive
The patient engagement tools, including the patient portal, are lacking. The vendor has farmed out...
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VP/Other Executive
Whether the product is part of our long-term plans depends on what athena does with the product. We...
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VP/Other Executive
Years ago, the vendor's cloud strategy called Project Northstar was announced, and that project just...
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VP/Other Executive
We can self-upgrade the vendor's products, but it is never as easy as they say it is to do so. We...
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VP/Other Executive
The vendor's training is minimized. They record videos. Once we experience any sort of unique...
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VP/Other Executive
The vendor sometimes says that the product does things that it can't actually do. The vendor works...
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VP/Other Executive
I want to see the product do more automation around specific workflows. The ability to customize the...
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VP/Other Executive
The vendor's executive involvement has gotten better since athena purchased them, but that depends...
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VP/Other Executive
A downside to the company's acquisition is that we no longer have access to the Centricity...
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VP/Other Executive
My advice to others is that the product is a good EMR for an organization that has an in-house IT...
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