Commentary Summary
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User Commentary
Future Outlook
We are moving away from athenahealth and consolidating all of our sites onto another system.
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Functionality and Upgrades
There is a piece in athenaFlow that works like an interface. It receives interface records, but it...
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Future Outlook
athenaFlow is getting old, but it still works. It is obvious that athenahealth isn't putting as much...
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Interfacing and Integration
Keeping athenaFlow is difficult because fewer vendors' systems work with athenaFlow. We have had...
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Functionality and Upgrades
athenaFlow has been a good workhorse for us for many years. One of the nice things about the product...
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Service and Support
As far as support goes, the vendor has bent over backward to help us when there have been issues or...
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Implementation and Training
With athenaFlow, we do a lot of the training ourselves. That has improved since the product is no...
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Future Outlook
We are leaving athenaFlow because it isn't integrated. We want a single EMR. We will decide which...
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Technology
athenaFlow is outdated. It is an old product that needs to be modernized.
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Interfacing and Integration
athenahealth has been struggling with integration for years, and there are interface problems within...
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Technology
There was an implicit promise when athenahealth purchased athenaFlow from GE that athenahealth would...
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Functionality and Upgrades
I would like to see more functionalities in athenaFlow; that is for sure. The vendor is very slow to...
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Functionality and Upgrades
Any upgrade for athenaFlow is extremely complicated to the point that sometimes we don’t even want...
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Interfacing and Integration
athenaFlow does have a certain level of interoperability, but interoperability is not at the level...
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Functionality and Upgrades
It would be helpful to have the ability to find certain diagnostic reports and lab values in a more...
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Service and Support
We haven't had a lot of responsiveness from the vendor's support in general. We don't even really...
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Implementation and Training
athena released an upgrade to their medication module. Essentially, they changed it automatically...
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Functionality and Upgrades
athenaFlow is not functioning well right now at all. The workflow is not ideal, but I can still get...
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Interfacing and Integration
There is no interoperability that exists with athenaFlow where we can pull things in from any other...
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Functionality and Upgrades
The vendor could work on ease of use and minimizing workflows. athenaFlow gets the job done, but I...
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Service and Support
athena struggles with its quality of support, which has dropped off incredibly in the last several...
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