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athenaFlow Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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VP/Other Executive

We interface this system with our practice management system. These interfaces are pretty much...

Jun 2021
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VP/Other Executive

I don’t necessarily have a problem with the product itself. We have done an amazing job of building...

Jun 2021
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(0)
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VP/Other Executive

I do not think athena does a good job on design and usability at all. I do not feel like they...

Jun 2021
||
(0)
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VP/Other Executive

Our doctors are going to have a hard time moving to another vendor because we have streamlined the...

Jun 2021
||
(0)
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VP/Other Executive

Our satisfaction could go down actually for the EMR. athena is changing their ePrescribing vendor to...

Jun 2021
||
(0)
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VP/Other Executive

The issues come in when we can't customize areas, like orders. We can’t change the orders module to...

Jun 2021
||
(0)
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VP/Other Executive

The performance is slow sometimes; the system is buggy. We know when athena comes out with an...

Jun 2021
||
(0)
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VP/Other Executive

We need help with a small application upgrade, so I have been fighting with athena because my team...

Jun 2021
||
(0)
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VP/Other Executive

athena delivers new technology, but it is usually not usable. It is usually buggy.

Jun 2021
||
(0)
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Director

athenaFlow is part of our long-term plans, but we reevaluate the system every two to three years.

Apr 2021
||
(0)
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Director

I struggle with some of athenaFlow's individual measures. The support information for referral loops...

Apr 2021
||
(0)
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Director

I would hope that my overall satisfaction will go up over the next year when we move to an upgraded...

Apr 2021
||
(0)
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Director

The best thing and the worst thing about being on athenaFlow is that it is highly customizable. If...

Apr 2021
||
(0)
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VP/Other Executive

Centricity EMR's workflow is intuitive for our physicians. I don't have anything specific that the...

Jan 2021
||
(0)
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Manager

Centricity EMR is not bad, but it is just not a flexible product, so that makes it hard to change...

Jan 2021
||
(0)
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 or  to see details.

Manager

We are not really nickel-and-dimed with Centricity EMR. We are paying plenty, but athenahealth has...

Jan 2021
||
(0)
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 or  to see details.

Manager

We don’t use athenahealth’s training a whole lot, but we do use it sometimes. I think the things the...

Jan 2021
||
(0)
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Manager

Centricity EMR is kind of buggy. The product generally has a reputation for being buggy and crashing...

Jan 2021
||
(0)
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Manager

athenahealth's executive involvement is probably pretty good. People have been able to take care of...

Jan 2021
||
(0)
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Manager

Centricity EMR is pretty customizable. It gets the job done, and we are able to do what we want to...

Jan 2021
||
(0)
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Director

I would like to see more options for security on a more individual level in Centricity EMR. We don't...

Jan 2021
||
(0)
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Director

It is still difficult to run an audit in Centricity EMR to look for everything that we want. We...

Jan 2021
||
(0)
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Director

There are a few things that could be better in Centricity EMR. All in all, for the price point, the...

Jan 2021
||
(0)
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 or  to see details.

Director

We had a really difficult time when we were trying to integrate into the HIE. That was quite a...

Jan 2021
||
(0)
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Director

When we tried to integrate our HIE into Centricity EMR, it seemed like we were getting...

Jan 2021
||
(0)
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Director

athenahealth usually does updates in the evening, and the next day, the system appears to be working...

Jan 2021
||
(0)
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Director

When we were trying to have interoperability between the HIE and Centricity EMR, there was a real...

Jan 2021
||
(0)
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Director

We haven't heard anything about the changes coming down the pike for Centricity EMR, so I am not...

Jan 2021
||
(0)
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 or  to see details.

Director

We needed to input the COVID-19 results, and it seemed like athenahealth got right on that to make...

Jan 2021
||
(0)
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Director

Nothing is going to happen to make the product better because athenahealth is not putting any money...

Dec 2020
||
(0)
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Director

The one thing I find ridiculous is that Centricity EMR doesn’t have its own fax system; we have to...

Dec 2020
||
(0)
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Director

The problem with Centricity EMR has been usability. The system is sluggish, and we have customized...

Dec 2020
||
(0)
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Director

The system stores all of a person’s information on the server. When I open a chart, it has to call...

Dec 2020
||
(0)
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Manager

Centricity EMR is supposedly an integrated system that is not completely integrated. Centricity EMR...

Dec 2020
||
(0)
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Manager

We have hit a status quo with athenahealth, and we don’t work with the vendor's executives very...

Dec 2020
||
(0)
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Manager

There are a lot of different things that we have to pay for. Every time we want an upgrade, we have...

Dec 2020
||
(0)
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CTO

During the COVID-19 crisis, using Centricity EMR has made it easy for us to customize some things in...

Oct 2020
||
(0)
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 or  to see details.

CTO

Virence Health hosts our environment, so it is pretty good. We have a few hiccups here and there....

Oct 2020
||
(0)
 Thank you  Helpful

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CTO

My favorite thing about the system is that if I want to completely change our workflow and design...

Oct 2020
||
(0)
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CEO/President

Centricity EMR is not part of our long-term plans right now, but it is too soon to tell. We are...

Oct 2020
||
(0)
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VP/Other Executive

Issues tend to sit for a long time, and the support people will often call after hours and leave...

Sep 2020
||
(0)
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VP/Other Executive

If we weren't part of another organization that is looking to get on an enterprise system, we...

Sep 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The upgrades are complex and often require a heavy hardware lift. We are having to upgrade the...

Sep 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

We can build functionality ourselves in a lot of cases. We can build a custom form. Where the system...

Sep 2020
||
(0)
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VP/Other Executive

The patient engagement tools, including the patient portal, are lacking. The vendor has farmed out...

Aug 2020
||
(0)
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VP/Other Executive

Whether the product is part of our long-term plans depends on what athena does with the product. We...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

Years ago, the vendor's cloud strategy called Project Northstar was announced, and that project just...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

We can self-upgrade the vendor's products, but it is never as easy as they say it is to do so. We...

Aug 2020
||
(0)
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VP/Other Executive

The vendor's training is minimized. They record videos. Once we experience any sort of unique...

Aug 2020
||
(0)
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VP/Other Executive

The vendor sometimes says that the product does things that it can't actually do. The vendor works...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

I want to see the product do more automation around specific workflows. The ability to customize the...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor's executive involvement has gotten better since athena purchased them, but that depends...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

A downside to the company's acquisition is that we no longer have access to the Centricity...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

My advice to others is that the product is a good EMR for an organization that has an in-house IT...

Aug 2020
||
(0)
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 or  to see details.

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