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MyUnity (SNF EHR) (HealthMEDX) Comments
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Functionality and Upgrades
When we initially bought the system, we thought we would use it for inpatient and outpatient...
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Analyst/Coordinator
Service and Support
The system is not part of our long-term plans. We are actively looking at other EMRs. The vendor has...
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Analyst/Coordinator
Relationship
The vendor executives used to be more involved before the vendor got bought by Netsmart.
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Analyst/Coordinator
Functionality and Upgrades
I probably wouldn’t have rated the product particularly high before Netsmart came along. I joined...
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Analyst/Coordinator
Functionality and Upgrades
The system is not intuitive or user friendly. I did the training and onboarding with new employees,...
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Analyst/Coordinator
Service and Support
Years ago, we had a consultant come on-site to help optimize our organization. At this point, we...
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Analyst/Coordinator
Other Observations & Comments
I don’t use Netsmart’s behavioral health product or their other products, but I hear very good...
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CIO
Service and Support
We will be telling Netsmart that we have made a different choice soon. Based on how they have...
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CIO
Service and Support
Our home office decided to look at Netsmart’s new home health product again as part of the selection...
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CIO
Relationship
Since Netsmart took over, they hardly communicate with us. They are too busy working on their other...
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CIO
Interfacing and Integration
The frustration level has gotten to the point where Netsmart is not a part of our long-term plans....
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CIO
Implementation and Training
We do everything ourselves. We don’t use Netsmart for testing. We are doing hosting ourselves, so we...
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CIO
Service and Support
I give Netsmart a low rating for ongoing phone and email support. We do escalate tier two and tier...
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CIO
Functionality and Upgrades
We have some custom forms and reports in place, and we have pulled the data out. Netsmart doesn’t...
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CIO
Other Observations & Comments
We have had the product for so long. The only thing we pay now is annual maintenance on the...
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Nurse
Service and Support
Netsmart has come out with a COVID-19 screening tool that we have the option to use in our...
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Nurse
ROI / Cost (care and feeding)
Netsmart is like any other software company; if we want something extra, we have to pay for it. That...
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Nurse
Functionality and Upgrades
The executives are very involved with us. Netsmart sends out information on when the upgrades are...
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Nurse
Interfacing and Integration
Netsmart has made leaps and bounds with integration and interoperability. We have recently...
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Nurse
Future Outlook
Netsmart upgrades can be a little bumpy, but they have gotten better. In 2020, Netsmart has been...
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Director
Functionality and Upgrades
MyUnity is a system focused on skilled nurses. The system stays on track of regulations and...
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Director
Functionality and Upgrades
I would love to fix some safety issues within MyUnity. I haven't been able to locate any fixes for...
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Director
Functionality and Upgrades
Netsmart has gone through different hands since we started with the vendor. The company was...
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Director
Service and Support
One thing that I like about the product is the customer service, which is great. It is a reason why...
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VP/Other Executive
Functionality and Upgrades
The solution doesn't have a very high level of functionality. The missing functionality is the...
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Director
Lessons Learned
In terms of the vendor's proactiveness and them delivering new things, I would rate that low. I just...
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Director
ROI / Cost (care and feeding)
I think Netsmart charges for everything because they charge for things like form building. There is...
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Director
Lessons Learned
I know the business office is much happier with Netsmart's product than we are on the clinical end....
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Director
Technology
We host our own data, and that makes it very difficult for us to tag onto some of Netsmart’s...
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Director
Service and Support
The support has been better, but the delivery of the support and the things the vendor could...
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Director
Service and Support
I know that Netsmart is there if I reach out to them and say I am having problems with an upgrade....
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Director
Service and Support
We have a major care plan issue that the vendor is slowly starting to fix in little ways. That issue...
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Director
Relationship
I don’t know whether we know any of the executives anymore. I can’t say that we have ever seen the...
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Director
Relationship
I don’t like being promised things, and that is my frustration with Netsmart. It is tough when the...
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Director
Relationship
HealthMEDX went to Netsmart, and it took Netsmart several years to get their feet wet and to get...
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Director
Functionality and Upgrades
Netsmart's assessment forms are not up to date with today's standards and regulatory requirements;...
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Director
Service and Support
The vendor's support mechanism has completely improved with Netsmart taking over. Netsmart's...
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Director
Service and Support
When we submit a ticket for a problem that we need support for, Netsmart basically tells us to...
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Director
Lessons Learned
We have been using the product for a long time, and that is part of the problem. I have a feeling...
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Director
Service and Support
There was a transition from HealthMEDX to Netsmart, and now the vendor's customer support isn't so...
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Director
Service and Support
I have heard that Netsmart's technical support people are usually good. We also have an assigned...
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Director
Service and Support
The technical support department from Netsmart is fine. People answer the phone. The only problem...
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Director
Sales and Contracting
Netsmart's product isn't part of our long-term plans. I wouldn't buy the product again. The vendor...
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Director
Future Outlook
Netsmart doesn't play the nickel-and-diming game. We aren't getting our money's worth. We are moving...
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Director
Future Outlook
I probably wouldn't recommend the product to a peer. The overall product quality is where Netsmart...
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Director
Implementation and Training
I wasn't here when Netsmart first implemented the system. As I understand, there was a pretty...
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Director
Relationship
Netsmart's product hasn't driven tangible outcomes for us. I don't see the vendor leading their...
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CMIO
Functionality and Upgrades
Overall, within our skilled nursing facility, providers have been very happy with the Netsmart...
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CMIO
Lessons Learned
Some of the challenges we have are not 100% related to Netsmart, but the gaps related to the billing...
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CMIO
Relationship
We haven’t needed to work with the executives. That is not a disappointment; they just haven’t...
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CMIO
Service and Support
What we appreciate quite a bit on the clinical side is that Netsmart is staying on top of the CMS...
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Director
Future Outlook
The Netsmart solution is good, but we aren’t using everything that we could in the application. That...
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Director
Service and Support
Netsmart could work on their troubleshooting because CMS has changed how billing is done with the...
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Director
ROI / Cost (care and feeding)
The system’s interface is pretty good, but the system doesn’t drive tangible outcomes. We drag...
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VP/Other Executive
Interfacing and Integration
We are doing okay. There are some problems here and there, but I think we would have had problems...
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Analyst/Coordinator
Functionality and Upgrades
Netsmart is somewhat of a disaster for us right now. There are so many issues that I can't even...
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Analyst/Coordinator
Service and Support
Support is also very challenging. We had downtime recently, and that boiled down to finger-pointing...
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Analyst/Coordinator
Future Outlook
The system and the company have become a nightmare. We are presently in the process of evaluating...
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Director
Relationship
Long-Term Care is not a good product for us, and we don't like Netsmart. In our opinion, Netsmart is...
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Director
Future Outlook
None of our patients or end users like Netsmart, but our organization is going through some...
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VP/Other Executive
Other Observations & Comments
When Netsmart took over for HealthMEDX, Netsmart seemed to have a different business model. We...
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VP/Other Executive
Service and Support
Netsmart is a huge, giant company that has tons and tons of products. Long-Term Care provides us...
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VP/Other Executive
Technology
Our organization has been on the verge of implementing ePrescribing for a very long time now. Every...
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VP/Other Executive
Lessons Learned
Netsmart has all sorts of innovative ideas. The more we delve into things, the more we understand...
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VP/Other Executive
Service and Support
Netsmart is making all the right noises, but things are not the same as they were before the...
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VP/Other Executive
Lessons Learned
I would probably recommend Long-Term Care because I have been working on the tool, and it has the...
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VP/Other Executive
Service and Support
We want our partnership with Netsmart to always have the same type of quality that the support we...
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CIO
Technology
This product allows the user to work on an offline mobile device, and then the product is supposed...
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CIO
Other Observations & Comments
My people have mastered the product very well, so at this point in time, we can find problems very...
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Director
ROI / Cost (care and feeding)
In terms of reports, I feel a bit nickel-and-dimed by Netsmart. I struggle with their reports...
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Director
Implementation and Training
I have noticed a change in the service since Netsmart took over. They are slower to respond and...
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Director
Functionality and Upgrades
What I like best about the Netsmart system is the ease of navigation. Everything is easy to view and...
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Analyst/Coordinator
Service and Support
I am not sure whether I would recommend working with Netsmart to anyone. However, I hope things will...
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Analyst/Coordinator
Interfacing and Integration
The product lacks integration. We are not seeing the speed we would like to see in integration and...
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Analyst/Coordinator
Other Observations & Comments
The system meets all of our needs today, but we would like to see a mobile app for mobile captures....
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Analyst/Coordinator
Functionality and Upgrades
A weakness in the Netsmart product is the reportability of data. Many of the items in the product...
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Analyst/Coordinator
Service and Support
I find the support at Netsmart to be very insufficient. The time from case entry to case assignment...
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Analyst/Coordinator
Functionality and Upgrades
I find the system to be very buggy. There are just a lot of problems in the finished product, and I...
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Analyst/Coordinator
Functionality and Upgrades
Netsmart absolutely doesn't keep all their promises. For example, when we purchased the product, we...
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Analyst/Coordinator
Implementation and Training
We have used Netsmart's implementation services and training. We are not completely dissatisfied,...
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VP/Other Executive
Relationship
HealthMEDX is struggling at the moment. They started out really well when Netsmart took them in. The...
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VP/Other Executive
Relationship
HealthMEDX used to be really good at telling us about their road map. We recently had to sit down...
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VP/Other Executive
Service and Support
When we get an upgrade or a new thing, the support we get from HealthMEDX is pretty good. They have...
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VP/Other Executive
Service and Support
We may have a census transaction that doesn’t process appropriately. We are getting pretty tech...
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