MyUnity (SNF EHR) (HealthMEDX) Comments

 
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Analyst/Coordinator

Other Observations & Comments

Netsmart has improved tremendously. They have changed what they are doing tremendously. Our biggest...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

The solution is very cumbersome. It is not really smooth. There are a lot of steps. It puts a...

Jan 2021
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Analyst/Coordinator

Other Observations & Comments

We don’t do a lot of integrations with other nursing homes or with clinics. We are doing a whole new...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

The upgrades are tough. They are very time consuming, and they are long. That is because we host our...

Jan 2021
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Analyst/Coordinator

Relationship

I have a client alignment representative. That is what I consider the executive level. Sometimes...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

The vendor has some very nice dashboards and very nice pieces that draw in from other companies...

Jan 2021
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Analyst/Coordinator

Other Observations & Comments

As far as getting our money’s worth goes, the system is horrendously expensive for what we get. But...

Jan 2021
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Analyst/Coordinator

Other Observations & Comments

The vendor gave us a COVID-19 assessment, but we had to re-create it because it didn’t meet our...

Jan 2021
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Director

ROI / Cost (care and feeding)

Netsmart charges for every little thing, but I don’t think that is very different from other...

Dec 2020
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Director

Service and Support

I haven’t quite gotten everything I want out of the system yet. We have to get in line and wait for...

Dec 2020
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Director

Sales and Contracting

Netsmart does charge us for different products. There have been some things that should have been...

Dec 2020
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Director

Relationship

We are so different from anybody else in the industry. I would absolutely recommend Netsmart.

Dec 2020
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Director

Interfacing and Integration

The lower ratings I gave the system have to do with integration. A lot of that isn't Netsmart's...

Dec 2020
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Director

Functionality and Upgrades

I understand the product inside and out. There are things that I feel are priorities that are not at...

Dec 2020
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Director

Functionality and Upgrades

Overall, MyUnity is a fantastic tool. It has its ups and downs just like anything does. Some of...

Nov 2020
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Director

Service and Support

Netsmart didn't really put any changes in place for COVID-19. Anything we did, we did on our own....

Oct 2020
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Director

Functionality and Upgrades

I have not had as much of a problem with the clinical side of Netsmart as the billing and financial...

Oct 2020
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Director

Functionality and Upgrades

There are a lot of clinical things that we would like the system to have. The product is meeting a...

Oct 2020
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Director

ROI / Cost (care and feeding)

Netsmart has not been charging a lot for all the different little pieces. I don't feel that this...

Oct 2020
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Director

Implementation and Training

The end users were not well trained on MyUnity, and there appears to be a lot of grief about ongoing...

Oct 2020
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Director

Other Observations & Comments

The cost of the product is right in line with all the other applications we use, but we may or may...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

When we initially bought the system, we thought we would use it for inpatient and outpatient...

Sep 2020
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Analyst/Coordinator

Service and Support

The system is not part of our long-term plans. We are actively looking at other EMRs. The vendor has...

Sep 2020
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Analyst/Coordinator

Relationship

The vendor executives used to be more involved before the vendor got bought by Netsmart.

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I probably wouldn’t have rated the product particularly high before Netsmart came along. I joined...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is not intuitive or user friendly. I did the training and onboarding with new employees,...

Sep 2020
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Analyst/Coordinator

Service and Support

Years ago, we had a consultant come on-site to help optimize our organization. At this point, we...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

I don’t use Netsmart’s behavioral health product or their other products, but I hear very good...

Sep 2020
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CIO

Service and Support

We will be telling Netsmart that we have made a different choice soon. Based on how they have...

Jun 2020
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CIO

Service and Support

Our home office decided to look at Netsmart’s new home health product again as part of the selection...

Jun 2020
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CIO

Relationship

Since Netsmart took over, they hardly communicate with us. They are too busy working on their other...

Jun 2020
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CIO

Interfacing and Integration

The frustration level has gotten to the point where Netsmart is not a part of our long-term plans....

Jun 2020
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CIO

Implementation and Training

We do everything ourselves. We don’t use Netsmart for testing. We are doing hosting ourselves, so we...

Jun 2020
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CIO

Service and Support

I give Netsmart a low rating for ongoing phone and email support. We do escalate tier two and tier...

Jun 2020
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CIO

Functionality and Upgrades

We have some custom forms and reports in place, and we have pulled the data out. Netsmart doesn’t...

Jun 2020
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CIO

Other Observations & Comments

We have had the product for so long. The only thing we pay now is annual maintenance on the...

Jun 2020
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Nurse

Service and Support

Netsmart has come out with a COVID-19 screening tool that we have the option to use in our...

Jun 2020
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Nurse

ROI / Cost (care and feeding)

Netsmart is like any other software company; if we want something extra, we have to pay for it. That...

Jun 2020
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Nurse

Functionality and Upgrades

The executives are very involved with us. Netsmart sends out information on when the upgrades are...

Jun 2020
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Nurse

Interfacing and Integration

Netsmart has made leaps and bounds with integration and interoperability. We have recently...

Jun 2020
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Nurse

Future Outlook

Netsmart upgrades can be a little bumpy, but they have gotten better. In 2020, Netsmart has been...

Jun 2020
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Director

Functionality and Upgrades

MyUnity is a system focused on skilled nurses. The system stays on track of regulations and...

May 2020
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Director

Functionality and Upgrades

I would love to fix some safety issues within MyUnity. I haven't been able to locate any fixes for...

May 2020
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Director

Functionality and Upgrades

Netsmart has gone through different hands since we started with the vendor. The company was...

May 2020
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Director

Service and Support

One thing that I like about the product is the customer service, which is great. It is a reason why...

May 2020
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VP/Other Executive

Functionality and Upgrades

The solution doesn't have a very high level of functionality. The missing functionality is the...

Mar 2020
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Director

Lessons Learned

In terms of the vendor's proactiveness and them delivering new things, I would rate that low. I just...

Jan 2020
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Director

ROI / Cost (care and feeding)

I think Netsmart charges for everything because they charge for things like form building. There is...

Jan 2020
 Helpful

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Director

Lessons Learned

I know the business office is much happier with Netsmart's product than we are on the clinical end....

Jan 2020
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Director

Technology

We host our own data, and that makes it very difficult for us to tag onto some of Netsmart’s...

Jan 2020
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Director

Service and Support

The support has been better, but the delivery of the support and the things the vendor could...

Jan 2020
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Director

Service and Support

I know that Netsmart is there if I reach out to them and say I am having problems with an upgrade....

Jan 2020
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Director

Service and Support

We have a major care plan issue that the vendor is slowly starting to fix in little ways. That issue...

Jan 2020
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Director

Relationship

I don’t know whether we know any of the executives anymore. I can’t say that we have ever seen the...

Jan 2020
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Director

Relationship

I don’t like being promised things, and that is my frustration with Netsmart. It is tough when the...

Jan 2020
 Helpful

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Director

Relationship

HealthMEDX went to Netsmart, and it took Netsmart several years to get their feet wet and to get...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Netsmart's assessment forms are not up to date with today's standards and regulatory requirements;...

Jan 2020
 Helpful

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Director

Service and Support

The vendor's support mechanism has completely improved with Netsmart taking over. Netsmart's...

Jan 2020
 Helpful

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Director

Service and Support

When we submit a ticket for a problem that we need support for, Netsmart basically tells us to...

Jan 2020
 Helpful

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Director

Lessons Learned

We have been using the product for a long time, and that is part of the problem. I have a feeling...

Jan 2020
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