MyUnity (SNF EHR) (HealthMEDX) Comments

 

Featured  Report

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/18/2021 10:29:27 PM and Model.EvProductId = 2484

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Analyst/Coordinator

Other Observations & Comments

Netsmart has improved tremendously. They have changed what they are doing tremendously. Our biggest...

Jan 2021
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution is very cumbersome. It is not really smooth. There are a lot of steps. It puts a...

Jan 2021
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We don’t do a lot of integrations with other nursing homes or with clinics. We are doing a whole new...

Jan 2021
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The upgrades are tough. They are very time consuming, and they are long. That is because we host our...

Jan 2021
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have a client alignment representative. That is what I consider the executive level. Sometimes...

Jan 2021
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor has some very nice dashboards and very nice pieces that draw in from other companies...

Jan 2021
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

As far as getting our money’s worth goes, the system is horrendously expensive for what we get. But...

Jan 2021
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The vendor gave us a COVID-19 assessment, but we had to re-create it because it didn’t meet our...

Jan 2021
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Netsmart charges for every little thing, but I don’t think that is very different from other...

Dec 2020
 Helpful

 or  to see details.

Director

Service and Support

I haven’t quite gotten everything I want out of the system yet. We have to get in line and wait for...

Dec 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

Netsmart does charge us for different products. There have been some things that should have been...

Dec 2020
 Helpful

 or  to see details.

Director

Relationship

We are so different from anybody else in the industry. I would absolutely recommend Netsmart.

Dec 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The lower ratings I gave the system have to do with integration. A lot of that isn't Netsmart's...

Dec 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I understand the product inside and out. There are things that I feel are priorities that are not at...

Dec 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, MyUnity is a fantastic tool. It has its ups and downs just like anything does. Some of...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

Netsmart didn't really put any changes in place for COVID-19. Anything we did, we did on our own....

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have not had as much of a problem with the clinical side of Netsmart as the billing and financial...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are a lot of clinical things that we would like the system to have. The product is meeting a...

Oct 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Netsmart has not been charging a lot for all the different little pieces. I don't feel that this...

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The end users were not well trained on MyUnity, and there appears to be a lot of grief about ongoing...

Oct 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The cost of the product is right in line with all the other applications we use, but we may or may...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When we initially bought the system, we thought we would use it for inpatient and outpatient...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The system is not part of our long-term plans. We are actively looking at other EMRs. The vendor has...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor executives used to be more involved before the vendor got bought by Netsmart.

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I probably wouldn’t have rated the product particularly high before Netsmart came along. I joined...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is not intuitive or user friendly. I did the training and onboarding with new employees,...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Years ago, we had a consultant come on-site to help optimize our organization. At this point, we...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I don’t use Netsmart’s behavioral health product or their other products, but I hear very good...

Sep 2020
 Helpful

 or  to see details.

CIO

Service and Support

We will be telling Netsmart that we have made a different choice soon. Based on how they have...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

Our home office decided to look at Netsmart’s new home health product again as part of the selection...

Jun 2020
 Helpful

 or  to see details.

CIO

Relationship

Since Netsmart took over, they hardly communicate with us. They are too busy working on their other...

Jun 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

The frustration level has gotten to the point where Netsmart is not a part of our long-term plans....

Jun 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

We do everything ourselves. We don’t use Netsmart for testing. We are doing hosting ourselves, so we...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

I give Netsmart a low rating for ongoing phone and email support. We do escalate tier two and tier...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have some custom forms and reports in place, and we have pulled the data out. Netsmart doesn’t...

Jun 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We have had the product for so long. The only thing we pay now is annual maintenance on the...

Jun 2020
 Helpful

 or  to see details.

Nurse

Service and Support

Netsmart has come out with a COVID-19 screening tool that we have the option to use in our...

Jun 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

Netsmart is like any other software company; if we want something extra, we have to pay for it. That...

Jun 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The executives are very involved with us. Netsmart sends out information on when the upgrades are...

Jun 2020
 Helpful

 or  to see details.

Nurse

Interfacing and Integration

Netsmart has made leaps and bounds with integration and interoperability. We have recently...

Jun 2020
 Helpful

 or  to see details.

Nurse

Future Outlook

Netsmart upgrades can be a little bumpy, but they have gotten better. In 2020, Netsmart has been...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

MyUnity is a system focused on skilled nurses. The system stays on track of regulations and...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would love to fix some safety issues within MyUnity. I haven't been able to locate any fixes for...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Netsmart has gone through different hands since we started with the vendor. The company was...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

One thing that I like about the product is the customer service, which is great. It is a reason why...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The solution doesn't have a very high level of functionality. The missing functionality is the...

Mar 2020
 Helpful

 or  to see details.

Director

Lessons Learned

In terms of the vendor's proactiveness and them delivering new things, I would rate that low. I just...

Jan 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I think Netsmart charges for everything because they charge for things like form building. There is...

Jan 2020
 Helpful

 or  to see details.

Director

Lessons Learned

I know the business office is much happier with Netsmart's product than we are on the clinical end....

Jan 2020
 Helpful

 or  to see details.

Director

Technology

We host our own data, and that makes it very difficult for us to tag onto some of Netsmart’s...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

The support has been better, but the delivery of the support and the things the vendor could...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

I know that Netsmart is there if I reach out to them and say I am having problems with an upgrade....

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

We have a major care plan issue that the vendor is slowly starting to fix in little ways. That issue...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

I don’t know whether we know any of the executives anymore. I can’t say that we have ever seen the...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

I don’t like being promised things, and that is my frustration with Netsmart. It is tough when the...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

HealthMEDX went to Netsmart, and it took Netsmart several years to get their feet wet and to get...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Netsmart's assessment forms are not up to date with today's standards and regulatory requirements;...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor's support mechanism has completely improved with Netsmart taking over. Netsmart's...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

When we submit a ticket for a problem that we need support for, Netsmart basically tells us to...

Jan 2020
 Helpful

 or  to see details.

Director

Lessons Learned

We have been using the product for a long time, and that is part of the problem. I have a feeling...

Jan 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports