MyUnity (SNF EHR) (HealthMEDX) Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 5:11:43 PM and Model.EvProductId = 2484

Commentary Summary

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

When we initially bought the system, we thought we would use it for inpatient and outpatient...

Sep 2020
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Analyst/Coordinator

Service and Support

The system is not part of our long-term plans. We are actively looking at other EMRs. The vendor has...

Sep 2020
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Analyst/Coordinator

Relationship

The vendor executives used to be more involved before the vendor got bought by Netsmart.

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I probably wouldn’t have rated the product particularly high before Netsmart came along. I joined...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is not intuitive or user friendly. I did the training and onboarding with new employees,...

Sep 2020
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Analyst/Coordinator

Service and Support

Years ago, we had a consultant come on-site to help optimize our organization. At this point, we...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

I don’t use Netsmart’s behavioral health product or their other products, but I hear very good...

Sep 2020
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CIO

Service and Support

We will be telling Netsmart that we have made a different choice soon. Based on how they have...

Jun 2020
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CIO

Service and Support

Our home office decided to look at Netsmart’s new home health product again as part of the selection...

Jun 2020
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CIO

Relationship

Since Netsmart took over, they hardly communicate with us. They are too busy working on their other...

Jun 2020
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CIO

Interfacing and Integration

The frustration level has gotten to the point where Netsmart is not a part of our long-term plans....

Jun 2020
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CIO

Implementation and Training

We do everything ourselves. We don’t use Netsmart for testing. We are doing hosting ourselves, so we...

Jun 2020
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CIO

Service and Support

I give Netsmart a low rating for ongoing phone and email support. We do escalate tier two and tier...

Jun 2020
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CIO

Functionality and Upgrades

We have some custom forms and reports in place, and we have pulled the data out. Netsmart doesn’t...

Jun 2020
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CIO

Other Observations & Comments

We have had the product for so long. The only thing we pay now is annual maintenance on the...

Jun 2020
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Nurse

Service and Support

Netsmart has come out with a COVID-19 screening tool that we have the option to use in our...

Jun 2020
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Nurse

ROI / Cost (care and feeding)

Netsmart is like any other software company; if we want something extra, we have to pay for it. That...

Jun 2020
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Nurse

Functionality and Upgrades

The executives are very involved with us. Netsmart sends out information on when the upgrades are...

Jun 2020
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Nurse

Interfacing and Integration

Netsmart has made leaps and bounds with integration and interoperability. We have recently...

Jun 2020
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Nurse

Future Outlook

Netsmart upgrades can be a little bumpy, but they have gotten better. In 2020, Netsmart has been...

Jun 2020
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Director

Functionality and Upgrades

MyUnity is a system focused on skilled nurses. The system stays on track of regulations and...

May 2020
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Director

Functionality and Upgrades

I would love to fix some safety issues within MyUnity. I haven't been able to locate any fixes for...

May 2020
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Director

Functionality and Upgrades

Netsmart has gone through different hands since we started with the vendor. The company was...

May 2020
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Director

Service and Support

One thing that I like about the product is the customer service, which is great. It is a reason why...

May 2020
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VP/Other Executive

Functionality and Upgrades

The solution doesn't have a very high level of functionality. The missing functionality is the...

Mar 2020
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Director

Lessons Learned

In terms of the vendor's proactiveness and them delivering new things, I would rate that low. I just...

Jan 2020
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Director

ROI / Cost (care and feeding)

I think Netsmart charges for everything because they charge for things like form building. There is...

Jan 2020
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Director

Lessons Learned

I know the business office is much happier with Netsmart's product than we are on the clinical end....

Jan 2020
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Director

Technology

We host our own data, and that makes it very difficult for us to tag onto some of Netsmart’s...

Jan 2020
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Director

Service and Support

The support has been better, but the delivery of the support and the things the vendor could...

Jan 2020
 Helpful

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Director

Service and Support

I know that Netsmart is there if I reach out to them and say I am having problems with an upgrade....

Jan 2020
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Director

Service and Support

We have a major care plan issue that the vendor is slowly starting to fix in little ways. That issue...

Jan 2020
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Director

Relationship

I don’t know whether we know any of the executives anymore. I can’t say that we have ever seen the...

Jan 2020
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Director

Relationship

I don’t like being promised things, and that is my frustration with Netsmart. It is tough when the...

Jan 2020
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Director

Relationship

HealthMEDX went to Netsmart, and it took Netsmart several years to get their feet wet and to get...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Netsmart's assessment forms are not up to date with today's standards and regulatory requirements;...

Jan 2020
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Director

Service and Support

The vendor's support mechanism has completely improved with Netsmart taking over. Netsmart's...

Jan 2020
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Director

Service and Support

When we submit a ticket for a problem that we need support for, Netsmart basically tells us to...

Jan 2020
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Director

Lessons Learned

We have been using the product for a long time, and that is part of the problem. I have a feeling...

Jan 2020
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Director

Service and Support

There was a transition from HealthMEDX to Netsmart, and now the vendor's customer support isn't so...

Jan 2020
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Director

Service and Support

I have heard that Netsmart's technical support people are usually good. We also have an assigned...

Jan 2020
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Director

Service and Support

The technical support department from Netsmart is fine. People answer the phone. The only problem...

Jan 2020
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Director

Sales and Contracting

Netsmart's product isn't part of our long-term plans. I wouldn't buy the product again. The vendor...

Jan 2020
 Helpful

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Director

Future Outlook

Netsmart doesn't play the nickel-and-diming game. We aren't getting our money's worth. We are moving...

Jan 2020
 Helpful

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Director

Future Outlook

I probably wouldn't recommend the product to a peer. The overall product quality is where Netsmart...

Jan 2020
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Director

Implementation and Training

I wasn't here when Netsmart first implemented the system. As I understand, there was a pretty...

Jan 2020
 Helpful

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Director

Relationship

Netsmart's product hasn't driven tangible outcomes for us. I don't see the vendor leading their...

Jan 2020
 Helpful

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CMIO

Functionality and Upgrades

Overall, within our skilled nursing facility, providers have been very happy with the Netsmart...

Dec 2019
 Helpful

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CMIO

Lessons Learned

Some of the challenges we have are not 100% related to Netsmart, but the gaps related to the billing...

Dec 2019
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CMIO

Relationship

We haven’t needed to work with the executives. That is not a disappointment; they just haven’t...

Dec 2019
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CMIO

Service and Support

What we appreciate quite a bit on the clinical side is that Netsmart is staying on top of the CMS...

Dec 2019
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Director

Future Outlook

The Netsmart solution is good, but we aren’t using everything that we could in the application. That...

Dec 2019
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Director

Service and Support

Netsmart could work on their troubleshooting because CMS has changed how billing is done with the...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

The system’s interface is pretty good, but the system doesn’t drive tangible outcomes. We drag...

Dec 2019
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VP/Other Executive

Interfacing and Integration

We are doing okay. There are some problems here and there, but I think we would have had problems...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Netsmart is somewhat of a disaster for us right now. There are so many issues that I can't even...

Sep 2019
 Helpful

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Analyst/Coordinator

Service and Support

Support is also very challenging. We had downtime recently, and that boiled down to finger-pointing...

Sep 2019
 Helpful

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Analyst/Coordinator

Future Outlook

The system and the company have become a nightmare. We are presently in the process of evaluating...

Sep 2019
 Helpful

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Director

Relationship

Long-Term Care is not a good product for us, and we don't like Netsmart. In our opinion, Netsmart is...

Jun 2019
 Helpful

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Director

Future Outlook

None of our patients or end users like Netsmart, but our organization is going through some...

Jun 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

When Netsmart took over for HealthMEDX, Netsmart seemed to have a different business model. We...

Jun 2019
 Helpful

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VP/Other Executive

Service and Support

Netsmart is a huge, giant company that has tons and tons of products. Long-Term Care provides us...

Jun 2019
 Helpful

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VP/Other Executive

Technology

Our organization has been on the verge of implementing ePrescribing for a very long time now. Every...

Jun 2019
 Helpful

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VP/Other Executive

Lessons Learned

Netsmart has all sorts of innovative ideas. The more we delve into things, the more we understand...

Jun 2019
 Helpful

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VP/Other Executive

Service and Support

Netsmart is making all the right noises, but things are not the same as they were before the...

Jun 2019
 Helpful

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VP/Other Executive

Lessons Learned

I would probably recommend Long-Term Care because I have been working on the tool, and it has the...

Jun 2019
 Helpful

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VP/Other Executive

Service and Support

We want our partnership with Netsmart to always have the same type of quality that the support we...

Jun 2019
 Helpful

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CIO

Technology

This product allows the user to work on an offline mobile device, and then the product is supposed...

May 2019
 Helpful

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CIO

Other Observations & Comments

My people have mastered the product very well, so at this point in time, we can find problems very...

May 2019
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Director

ROI / Cost (care and feeding)

In terms of reports, I feel a bit nickel-and-dimed by Netsmart. I struggle with their reports...

May 2019
 Helpful

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Director

Implementation and Training

I have noticed a change in the service since Netsmart took over. They are slower to respond and...

May 2019
 Helpful

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Director

Functionality and Upgrades

What I like best about the Netsmart system is the ease of navigation. Everything is easy to view and...

May 2019
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Analyst/Coordinator

Service and Support

I am not sure whether I would recommend working with Netsmart to anyone. However, I hope things will...

Apr 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The product lacks integration. We are not seeing the speed we would like to see in integration and...

Apr 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The system meets all of our needs today, but we would like to see a mobile app for mobile captures....

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

A weakness in the Netsmart product is the reportability of data. Many of the items in the product...

Apr 2019
 Helpful

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Analyst/Coordinator

Service and Support

I find the support at Netsmart to be very insufficient. The time from case entry to case assignment...

Apr 2019
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Analyst/Coordinator

Functionality and Upgrades

I find the system to be very buggy. There are just a lot of problems in the finished product, and I...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Netsmart absolutely doesn't keep all their promises. For example, when we purchased the product, we...

Apr 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

We have used Netsmart's implementation services and training. We are not completely dissatisfied,...

Apr 2019
 Helpful

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VP/Other Executive

Relationship

HealthMEDX is struggling at the moment. They started out really well when Netsmart took them in. The...

Apr 2019
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VP/Other Executive

Relationship

HealthMEDX used to be really good at telling us about their road map. We recently had to sit down...

Apr 2019
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VP/Other Executive

Service and Support

When we get an upgrade or a new thing, the support we get from HealthMEDX is pretty good. They have...

Apr 2019
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VP/Other Executive

Service and Support

We may have a census transaction that doesn’t process appropriately. We are getting pretty tech...

Apr 2019