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i.v.STATION
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Jackson Tate
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User Commentary

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Manager

The support is there, but I sometimes don't think it is really enough. There are a lot of barriers...

Sep 2021
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Manager

I don't think the vendor does a very good job with ongoing training. For the most part, things work...

Sep 2021
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Manager

We used to have a user group, but that has faded away. A way to standardize or have best practices...

Sep 2021
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Manager

If the vendor has certain upgrades that we want, they consider those optional and charge us for...

Sep 2021
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Manager

I wouldn't recommend this version of the solution. There is a new version of the i.v.STATION coming...

Sep 2021
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Manager

The main positive things about the robot are the accuracy, gravimetric documentation, and safety...

Sep 2021
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Manager

The main pain point with the robot is speed. The system is too slow. Also, it tends to break quite a...

Sep 2021
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Manager

If we are talking about my interactions with the Omnicell team and their responsiveness, the cadence...

Sep 2021
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Manager

We have definitely learned that there are limits to how useful the robot is. It has gotten better,...

Sep 2021
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Manager

Omnicell tells us that i.v.STATION is going to increase our level of confidence in compounded...

Sep 2021
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Manager

When we reach the end of our current five-year contract, I do not expect that we will renew another...

Sep 2021
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Manager

Omnicell does a very good job of trying to live up to what they advertise.

Sep 2021
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(0)
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Manager

i.v.STATION gets finicky sometimes, and we have to have a technician come on-site. Sometimes they...

Sep 2021
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Manager

i.v.STATION is not easy to use if people haven’t been trained.

Sep 2021
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(0)
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Manager

Omnicell has tried to make improvements, but there is only so much they can do with the robot. The...

Sep 2021
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Manager

Omnicell’s remote support is pretty solid, including on weekends, and that is when we are using it...

Sep 2021
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Manager

Omnicell frequently offers to help me out and asks whether there is anything they can do.

Sep 2021
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Director

I would tell Omnicell executives that the automation is a huge investment to the customers, and I...

Sep 2021
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Director

The i.v.STATION is not working to our expectations. It is too slow. Omnicell said they could make it...

Sep 2021
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Director

For the i.v.STATION, there always has to be someone nearby because if there is a problem or the...

Sep 2021
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Director

The i.v.STATION is at the end of its life, so the vendor isn't doing anything anymore as far as...

Sep 2021
||
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Director

The value of the i.v.STATION was low, but the initial cost was high. The monthly maintenance costs...

Sep 2021
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(0)
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Director

I don’t get a tremendous number of bills. There are some things we get charged for, but they are...

Sep 2021
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(0)
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Director

When the i.v.STATION robot came in, the implementation was slow. We were months into it, and we were...

Sep 2021
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(0)
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Director

Omnicell’s support has people that will talk to us, but it is not necessarily always productive....

Sep 2021
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(0)
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Director

With the i.v.STATION, I think that Omnicell is not following through on their beyond-use dating...

Sep 2021
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(0)
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Director

The biggest issue is the limitations of the machine. There are certain files that the machine can’t...

Sep 2021
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Director

In terms of long-term plans, we are going to have to reevaluate what we are getting out of the...

Sep 2021
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(0)
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Director

I am not sure that I would choose the i.v.STATION again. We chose our contract thinking that...

Sep 2021
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(0)
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Director

The machines work rather well. The vendor’s concept is good for our integration goals.

Sep 2021
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(0)
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Director

Our issues are related to customer service. Omnicell oversold the product a bit, and sometimes we...

Sep 2021
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(0)
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Director

Sometimes when the robot is down, or we need a part, we may be down for several days before the...

Sep 2021
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Director

The past year has been a little difficult but not because of Omnicell. We had a rough patch with a...

Aug 2021
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Manager

I am not convinced that the i.v.STATION is going to be a long-term deal because of the issues we...

Jul 2021
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Manager

We have had a lot of problems with the i.v.STATION’s service line. It has caused us to have problems...

Jul 2021
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(0)
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Manager

Omnicell’s help desk system is old. We must submit tickets online. We don't get to talk to a person...

Jul 2021
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Manager

The technicians that Omnicell has sent haven't always been the most professional or communicated...

Jul 2021
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Manager

The ROI that Omnicell helped us develop to sell the C-suite on getting the robot was not necessarily...

Jul 2021
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Manager

The i.v.STATION really doesn't talk to any other systems. There isn't an interface involved, and we...

Jul 2021
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VP/Other Executive

The implementation felt like a copy and paste of other implementations. Omnicell didn't care about...

Jul 2021
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(0)
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VP/Other Executive

We are using Omnicell's managed service for the robot, so we don't even have to touch the robot....

Jul 2021
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Manager

The vendor has a dedicated technician who is able to come on-site within the hour if we need them...

May 2021
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Manager

When we have new users, I would love for the vendor to offer training since the system is such a...

May 2021
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Manager

With the i.v.STATION, there are a lot of reports that I have to wait for the vendor to email me each...

May 2021
||
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Manager

The support people have good response times, but there is no number that we can call; we have to put...

May 2021
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Manager

We sometimes have software issues that the vendor has to reboot on their end, and we are not able to...

May 2021
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Manager

The help desk people that answer the phones will often text our technician little videos or let our...

May 2021
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(0)
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Manager

The system has been fantastic. We use it a lot for our surgery medications to have unit-dosed...

May 2021
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(0)
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Manager

We are adding more line items as Omnicell adds certain studies. They help tremendously. When the...

May 2021
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Manager

We are actually looking to purchase another i.v.STATION. It won’t require any additional labor or an...

May 2021
||
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Manager

I don't think the solution is that easy to use. When I have to train new people, it takes them a...

Apr 2021
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(0)
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Manager

Whatever maintenance or update the vendor does really doesn't affect the productivity. The vendor's...

Apr 2021
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(0)
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Manager

We have meetings with the vendor's executives, and they always inform us when they have an update...

Apr 2021
||
(0)
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Manager

When our contract is up, we aren't sure whether we are going to continue with Omnicell. We do have...

Apr 2021
||
(0)
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Manager

Within the last year, we have had a lot of downtime in terms of repairs or little things. Our...

Apr 2021
||
(0)
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Manager

I would give the vendor a B in terms of keeping promises. That just comes from the idea that the...

Apr 2021
||
(0)
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Manager

I wish the i.v.STATION moved a little faster. The biggest complaint from the technicians is that...

Apr 2021
||
(0)
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VP/Other Executive

i.v.STATION is a great robot for batching. It is safe and effective, and we encounter a lot less...

Dec 2020
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(0)
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VP/Other Executive

Security is essential in a pharmacy, and we have a lot of measures in place. i.v.STATION is very...

Dec 2020
||
(0)
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Analyst/Coordinator

I like the overall simplicity of using the i.v.STATION and that I can have different employees use...

Dec 2020
||
(0)
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Analyst/Coordinator

I would like more customization in how the product is used. There are very set guidelines for how...

Dec 2020
||
(0)
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Manager

I know that Omnicell is working on new technology. They could improve the speed of the device. We...

Oct 2020
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(0)
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Manager

Omnicell doesn't nickel-and-dime us. They provide the labor, and they have benchmarks that they have...

Oct 2020
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(0)
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Manager

The i.v.STATION really does help enforce our own products, but it isn't as fast as it needs to be....

Oct 2020
||
(0)
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Manager

The new generation of the i.v.STATION is designed to be more like an IV hood. Right now, the product...

Oct 2020
||
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