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Access info about Pharmacy Automation – IV Robots on your dashboard or bookmark under

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i.v.STATION Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

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User Commentary

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VP/Other Executive

Functionality and Upgrades

i.v.STATION is a great robot for batching. It is safe and effective, and we encounter a lot less...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Security is essential in a pharmacy, and we have a lot of measures in place. i.v.STATION is very...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the overall simplicity of using the i.v.STATION and that I can have different employees use...

Dec 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I would like more customization in how the product is used. There are very set guidelines for how...

Dec 2020
(0)
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Manager

Technology

I know that Omnicell is working on new technology. They could improve the speed of the device. We...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Omnicell doesn't nickel-and-dime us. They provide the labor, and they have benchmarks that they have...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The i.v.STATION really does help enforce our own products, but it isn't as fast as it needs to be....

Oct 2020
(0)
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Manager

Technology

The new generation of the i.v.STATION is designed to be more like an IV hood. Right now, the product...

Oct 2020
(0)
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Director

Other Observations & Comments

We are working with Omnicell on rolling out their new technology. I am not sure how widely known...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

The i.v.STATION has helped us insource a few products that we used to outsource, so the product...

Oct 2020
(0)
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Manager

Lessons Learned

The i.v.STATION is a very complicated piece of equipment. We have to get the right technicians to...

Oct 2020
(0)
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Manager

Service and Support

The customer service people behind the i.v.STATION are always reaching out to see how they can...

Oct 2020
(0)
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Manager

Technology

I don't think my satisfaction will change too much in the next year. But the i.v.STATION is a...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

I wouldn't buy the i.v.STATION again. I understand that it was intended to be used as more of a...

Oct 2020
(0)
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Director

Service and Support

We have always had good support for the i.v.STATION. Omnicell's team members are good, but they have...

Oct 2020
(0)
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Director

Interfacing and Integration

The i.v.STATION isn't meeting our integration and interoperability goals. The product was intended...

Oct 2020
(0)
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Director

Lessons Learned

The likelihood of me recommending the i.v.STATION is low, but it depends on what type of health...

Oct 2020
(0)
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Director

Technology

Omnicell's product continues to break, and it takes time to get someone here to actually repair the...

Oct 2020
(0)
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Director

Interfacing and Integration

Omnicell's products integrate well with each other but not with some of our other systems. The...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

We have been happy enough with Omnicell. We have liked what we saw enough to expand our use of the...

Sep 2020
(0)
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Director

Service and Support

I don’t know that I have ever met a proactive vendor. Vendors tend to be reactive and not proactive...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I wouldn’t buy the solution again because there isn’t a lot of flexibility in what we can compound...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We have had some disappointment with the solution and how it operates within our workflow. We...

Sep 2020
(0)
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Manager

Service and Support

Omnicell has a really awesome team that helps people once they are already into production. When we...

Sep 2020
(0)
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Manager

Interfacing and Integration

There is no integration for the i.v.STATION. Everything that we do has to be manually put in via a...

Sep 2020
(0)
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Manager

Technology

I have a technician who has been using the i.v.STATION for all the years that it has been existent...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

The i.v.STATION has continued issues, and there is a lot of room for improvement. We have never had...

Sep 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Everything is covered under the contract, so the only thing Omnicell charges us for is when we step...

Sep 2020
(0)
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Manager

Service and Support

I would rate Omnicell pretty highly for quality upgrades. For the majority of that, it is done by a...

Sep 2020
(0)
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Manager

Implementation and Training

I would rate Omnicell highly on the training aspect. If they implement any new features or methods,...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Omnicell’s software is pretty stagnant. I haven’t seen any major upgrades in the time that we have...

Sep 2020
(0)
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Manager

Service and Support

The main reason I would rate Omnicell highly for their proactive service is the new 77-guideline...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I haven’t had a lot of problems with the product itself. It does have its tantrums here and there,...

Sep 2020
(0)
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Manager

Functionality and Upgrades

One issue we have deals with shortages. The robot can’t really let us buy a bulk bag and just pull...

Sep 2020
(0)
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Manager

Service and Support

Omnicell does keep their promises. For what they promised us in terms of cost savings and the...

Sep 2020
(0)
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Manager

Functionality and Upgrades

For the majority of the items, the support obviously comes built in. The only downfall with Omnicell...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

The product is really a standalone product, and it is somewhat labor intensive in that someone has...

Jun 2020
(0)
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Manager

Functionality and Upgrades

When we train someone on the product, the training can be a bit tricky. It takes a couple of shifts...

Jun 2020
(0)
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Manager

Service and Support

We have had a lot of offers from the vendor, and they have asked whether there are new medications...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Unless things change, I don't know that we will renew when our contract ends. I wouldn't buy the...

Jun 2020
(0)
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Manager

Implementation and Training

We had someone from Omnicell do a refresher training on the product for us, and that was excellent.

Jun 2020
(0)
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Manager

Service and Support

Omnicell's phone and web support people are very responsive. The executives are super involved. I...

Jun 2020
(0)
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Director

Relationship

When the vendor is unable to keep their promises, they work very closely with the customer to find...

Jun 2020
(0)
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Director

Other Observations & Comments

Omnicell charges for every little thing, but they are flexible when it comes to pulling back on some...

Jun 2020
(0)
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Director

Technology

Omnicell could have upgraded the physical robot and their technology, but they haven't. The...

Jun 2020
(0)
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Director

Interfacing and Integration

The solution is designed as a standalone system. It isn't really designed to integrate with our EMR...

Jun 2020
(0)
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Director

Other Observations & Comments

We are only peripherally involved with the product because of the vendor's service. We are...

Jun 2020
(0)
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VP/Other Executive

Sales and Contracting

When we initially implemented the system, things were rocky, but they have improved over time. From...

May 2020
(0)
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VP/Other Executive

Interfacing and Integration

The i.v.STATION is a standalone system, so it isn't really integrated with anything. I would give...

May 2020
(0)
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VP/Other Executive

Interfacing and Integration

Even though the i.v.STATION is part of Omnicell's product portfolio, it was developed by the company...

May 2020
(0)
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VP/Other Executive

Technology

The main disappointment with the i.v.STATION is the speed of the device. It is slow. The device's...

May 2020
(0)
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VP/Other Executive

Technology

The vendor has been doing very well in delivering new technology that meets our needs. When it comes...

May 2020
(0)
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VP/Other Executive

Relationship

The vendor is highly proactive. We have routine calls, and there are a lot of touchpoints. The...

May 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The system has done very well with driving tangible outcomes. Based on our ROI analysis, the product...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

The i.v.STATION cost is pretty straightforward. There aren’t many additional fees.

May 2020
(0)
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Manager

Future Outlook

As we move forward with Omnicell, our expectations will be more in line with what we know. I expect...

Apr 2020
(0)
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Manager

Technology

There are pretty well-known obstacles with the product, but I would like to see Omnicell improve the...

Apr 2020
(0)
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Manager

Relationship

Overall, the product plays an important role, and I am excited to continue to use it. We are pretty...

Apr 2020
(0)
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Manager

Other Observations & Comments

If Omnicell actually achieved what they were trying to accomplish on the linear robot, I would...

Mar 2020
(0)
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Manager

Relationship

Our Omnicell implementation has been excellent. I feel like the vendor held our hand enough to make...

Mar 2020
(0)
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Manager

Service and Support

The i.v.STATION has been good so far. We are just having to replace a lot of parts, and there have...

Mar 2020
(0)
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Manager

Service and Support

It is not very helpful that we have to put in online tickets for the help desk. I like that method,...

Mar 2020
(0)
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Manager

Other Observations & Comments

We have little things we are working on with the i.v.STATION as we are trying to optimize it. I...

Mar 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The ongoing training for the IV robot is nonexistent. My technicians have to train the new...

Mar 2020
(0)
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Manager

Technology

We have a lot of downtime per month, and we are about to add another shift, so that will double my...

Mar 2020
(0)
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Manager

Relationship

Since the i.v.STATION is new, I feel like Omnicell’s executives are pretty involved, and I have...

Mar 2020
(0)
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 or  to see details.

Manager

Relationship

Omnicell is pretty responsive. If we have any questions or concerns, they try to get back to us in a...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The i.v.STATION does about 20 preps an hour maximum. That is pretty slow.

Mar 2020
(0)
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Director

Implementation and Training

The training for i.v.STATION was pretty good.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We use the machine a bit more than our other machine, but it takes a lot of time to set up. The...

Mar 2020
(0)
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Director

Interfacing and Integration

i.v.STATION is freestanding and doesn't really integrate with anything.

Mar 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

I don't feel that Omnicell has kept all their promises around all of their products. I would say...

Mar 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Our utilization of i.v.STATION is a little better than other products. The machine isn't as big, and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I already know what the vendor's next-generation i.v.STATION robot is going to be like. The vendor...

Mar 2020
(0)
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 or  to see details.

Manager

Future Outlook

Omnicell is working on combining everything into one system. They won’t have interfaces talking from...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

When Omnicell has a new product, we have them come in and demonstrate it to see whether it can meet...

Mar 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The i.v.STATION is a nice idea, but our staff is not really thrilled with it. It is quite finicky....

Mar 2020
(0)
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Manager

Functionality and Upgrades

In its infancy, the i.v.STATION was probably the better product out there. We looked around before...

Mar 2020
(0)
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Manager

Relationship

We started with Omnicell years ago. We actually had Omnicell come on-site, and we liked them then....

Mar 2020
(0)
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Manager

Implementation and Training

Omnicell's initial training was very good, but we don’t really have any ongoing training. We haven’t...

Mar 2020
(0)
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