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Decision Insights™ Patient Communications Commentary

Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
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Shows number of comments for Being Replaced Decided/Likely Choice Considered
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Artera Artera
 

Being Replaced

Manager

Artera is not fully in the generative AI space yet. They do offer a live-chat workflow, which is...

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Director

We are leaving Artera because it just ended up being way more expensive than the vendor said. For...

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Title Goes Here

Manager

We left Artera's system even though it was great, because the vendor claimed that they were going to...

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Physician

The ease of use is not good with Well. The problem is that Well is not reliable or flexible. It is...

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Decided / Likely Choice

Unknown

Our company decided to migrate to Artera, who partners with our EMR vendor. Our office staff likes...

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CipherHealth CipherOutreach CipherOutreach
 

Title Goes Here

Manager

We have moved away from CipherOutreach. One reason is that its cost was becoming unsustainable. The...

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eClinicalWorks healow healow
 

Title Goes Here

Manager

healow is not what we want, but we went with it because healow is built into eClinicalWorks' system,...

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CEO/President

We have eClinicalWorks in other areas and since they have their own a messaging system we were...

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Epic Hello World Epic Hello World
 

Title Goes Here

Manager

Recently, we floated over to Epic's version of texting. Epic is also our EHR vendor. We are trying...

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Manager

We chose Epic Hello World; it is a fairly new product, but I’m pretty confident in what Epic says...

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Unknown

Epic Hello World is going into a space where the bar is incredibly low. I believe that is common...

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Manager

We will likely go with Epic Hello World because we are already using it for certain use cases, and...

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Manager

We use Epic Hello World to text our patients. However, since the system doesn't have robocalls, we...

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Director

We are moving to Epic Hello World because we have other Epic solutions, and being on an all-in-one...

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Manager

We switched to Epic's system because our previous vendor was increasing their prices and failed to...

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Director

We mostly had Epic products and were trying to use Epic for everything we could so that things would...

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Director

Our philosophy is that if Epic offers something, then we are going to use what Epic offers. And...

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Manager

We are considering using Epic because switching over to Epic will be way more affordable than using...

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Analyst/Coordinator

Hello World only does SMS, and effectively it is a gateway switch. We initiated a conversation with...

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Manager

We are an Epic shop, so we looked at Epic Hello World. We are using it for campaigns. We didn't do a...

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Greenway Health Greenway Link Greenway Link
 

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Director

We considered Greenway Health, but we were already familiar with another vendor, and that vendor had...

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Luma Health Luma Health
 

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Manager

We left Luma Health because we were paying so much for the product, and we weren't getting the usage...

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Title Goes Here

Manager

We are considering Luma Health because our patients don't have the ability to self-schedule in our...

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Physician

We stopped using Luma Health's system when we moved to our current EHR, but we are thinking about...

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Physician

We went with Luma Health because of all of its additional features. Luma Health is more than just a...

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Relatient Patient Engagement Platform Patient Engagement Platform
 

Title Goes Here

Director

We would save a great deal of money by moving to another product, even if that product weren't as...

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Unknown

Our EMR vendor has a partnership with another company for patient engagement, so we are migrating to...

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CEO/President

Relatient has already been replaced. The vendor was going to make me put in a new request at the...

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CEO/President

We went to Relatient because we didn’t have the ability to contact people who were not our patients.

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RevSpring Talksoft Patient Engagement RevSpring Talksoft Patient Engagement
 

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Unknown

We are considering leaving RevSpring because we are having some problems with assurance and getting...

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Analyst/Coordinator

We left RevSpring because through our billing department, we found a company that also offered the...

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SR Health by Solutionreach SR Health Platform SR Health Platform
 

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Unknown

I absolutely love and adore SR Health, but we are at a point in our consumerism journey where their...

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TeleVox HouseCalls (TeleVox) HouseCalls (TeleVox)
 

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Manager

HouseCalls Pro is definitely in the plan for the calling portion, at least for the next few years....

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Director

We decided to leave HouseCalls because another solution had the ability to text our patients, and...

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Manager

We are still using TeleVox's system because one of the limitations of our new vendor's system is...

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TeleVox HouseCalls Pro HouseCalls Pro
 

Title Goes Here

Manager

We are leaving HouseCalls Pro because TeleVox continues to surprise us with billing. They don’t tell...

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Unknown

We were using Asparia. They were a small company, but we got great service from them. They grew due...

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Director

The customer service we get from TeleVox is not great. It is difficult to get the right answer or to...

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Manager

We are considering replacing HouseCalls Pro because using a different solution we are looking at...

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Analyst/Coordinator

While TeleVox does tout and promote deep integrations with Epic, TeleVox is clumsy. They have said...

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Director

We decided to move to HouseCalls Pro because we wanted the ability to text our patients. I preferred...

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Upfront Upfront
 

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Unknown

I really do like working with Upfront, but we are very locked down. We have a very conservative...

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Director

We moved away from Upfront because we think that we can do something similar with another solution,...

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Patient Self-Scheduling 2024
06 March 24    |   Adam Cherrington and Ciera Walker
As the digital landscape grows in healthcare and other industries, patients are expecting more seamless and convenient access to healthcare and therefore report that self-scheduling is one of their top healthcare engagement priorities . Provider organizations are responding by offering patient self-scheduling functionality to both increase patient convenience and reduce staff burden. This report focuses on five standalone patient self-scheduling solutions to understand their ease of use, why they were chosen over other types of solutions (e.g., EHR functionality), and whether they are worth the money. Additional insights about the broader patient self-scheduling market are also included.
Perception
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Patient Engagement 2023
15 November 23    |   Adam Cherrington and Spencer Snyder
In an increasingly digital world, the healthcare industry continues to face increased costs and labor shortages. Patient engagement technology is top of mind for healthcare organizations as they work to improve the overall patient experience, increase volumes, cut costs, and create more provider efficiencies. In collaboration with Bain & Company , KLAS recently identified patient engagement as a top-three priority for healthcare investment. For this report, KLAS engaged with executives from 93 unique healthcare organizations to better understand perceptions of the patient engagement market, including strategies for addressing challenges and goals today, which vendors are most aligned with provider goals, and future plans for investment to improve patient engagement.
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Patient Engagement Ecosystem 2023
13 July 23    |   Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
Perception
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Telehealth & Remote Patient Monitoring Ecosystem 2023
06 July 23    |   Ciera Walker and Schafer Jackson
Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, vendor-reported breadth and depth of adoption by their provider organization customers.
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Rhinogram
09 December 22    |   Adam Cherrington and Joshua Urry
Administrative staff at healthcare organizations need to effectively facilitate and coordinate care for patients and guide them through their healthcare journey. Effective administrative communication can improve the overall patient experience and simultaneously free up clinicians so they can focus on providing quality care. This report offers a first look at Rhinogram, a solution intended to deliver administrative communication to patients through text messaging, live video consults, social media messaging, website messaging, and contactless payment options.


Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington



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