Market Energy – Patient Outreach Comments

Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.

The HouseCalls Pro solution from Intrado includes multiple patient engagement capabilities that go beyond basic appointment reminders. This First Look report examines the experience of early adopters to explore whether the solution is able to expand capabilities and help guide patients.

In November 2018, GetWellNetwork acquired HealthLoop. The renamed GetWell Loop solution offers a way to connect with patients throughout their care journey rather than just reminding them about specific events. This ongoing communication is meant to guide and engage patients but also identify those who need additional support and intervention. This report will examine the experiences of clients using GetWell Loop.

White Paper

PHM Cornerstone Summit 2019 White Paper

01 April 19 | Bradley Hunter

When CMS rolled out the Medicare Shared Savings Program in 2011, it helped initiate a wave of optimism that value-based reimbursement (VBR) programs would go a long way toward resolving the persistent problem of rising healthcare costs. Eight years later, some say that VBR has not lived up to its promises, and enthusiasm seems to be shrinking as many provider organizations hesitate to take on meaningful risk. Those that press forward often find that expected financial outcomes are out of reach. What happened to dampen enthusiasm? Why is success so difficult to achieve? On November 14, 2018, leading executives from provider, payer, and vendor organizations convened in Salt Lake City, UT, to help answer these questions. Together, they identified strategic and operational barriers that have dampened VBR headway as well as potential solutions to clear the way. They also discussed ways to measure VBR progress in the future at both national and organizational levels. This document is being publicly shared to help all those that may benefit from the combined experience and expertise of summit attendees. (See page 15 for a list of attendees.)

Decision Insights™ Patient Outreach

Interview Timeframe

Decision Insights™ Patient Outreach

Interview Timeframe

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