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All Categories chevron icon Global Solutions chevron icon Global (Non-US) chevron icon Acute Care EHR (Global)

TrakCare (Global)
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Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Global HIT Trends 2025: Interest in AI Rapidly Expanding Across All Regions
Global HIT Trends 2025:
Interest in AI Rapidly Expanding Across All Regions
April 2025
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Latin America EHR 2024: A Look at Market Share & Vendor Performance
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UK & Ireland EPR 2024: A Look into Suppliers’ Broader Portfolios
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Overall Score    Filtered view: (Middle East/Africa) ##.#   Segment Average ##.#

Average for Acute Care EHR (Global) ##.#
50
 
100
Software Average for KLAS Rated Products ##.#

Single Physician

The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.

Component

Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.

Limited market share

This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.

Not primary

Solution is not the vendor’s lead product in the category but may still be purchased.

Regional

Solution for which the majority of data comes from organizations located in the same, small geographical area.

Superseded

Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.

Emerging technology

Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.

Market Energy

This is an indication of the relative considerations of Market Energy within the shown products from the

Decision Insights KLAS Data

Market Energy Levels:

Low Market Energy
Medium Market Energy
High Market Energy
Not Enough Data

Org Sample Size

  • n = total survey sample size
  • u = # of unique organizations surveyed
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Facility Type
 
 
Standalone Facilities
Multi-site Facilities
25%
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Related Reports
Performance
KLAS article icon
Latin America EHR 2024
04 October 24    |   Eder Lagemann and Spencer Corbett
EHR purchasing in Latin America has fluctuated over the last few years, initially declining at the onset of the pandemic before rising in 2023, when the total number of acute care beds impacted by an EHR purchase decision was over 62% higher than in 2021. This report provides an update on which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market share data and customer satisfaction feedback were collected from 97 respondents, representing 75 separate organizations in 12 countries and territories. In this report, market share data for Latin America is examined first, followed by customer satisfaction data (when available) in Brazil and in other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
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