Arch Webinars: clinician-relationships-&-communication

Quarterly Networking: UCSF Health Workbook

Getting the Arch Collaborative Rolling

Susan Chim, Informatics Program Director at UCSF Health, walks through their detailed process for ensuring that the Arch Collaborative survey process runs smoothly. Plans include details from the moment the membership agreement is signed through creating a template for a sprint to act upon survey results.

Created in partnership with UCSF Health | Thursday, October 10, 2024 | Report Brief Read Time: 55.0 minutes

Patient Voice Collaborative: Recent...

Patient Voice Collaborative: Recent KLAS Insights from the Patient Perspective
At the heart of EHR improvement strategies is a desire to improve the quality of patient care. Come learn about what patients are sharing about their needs and expectations regarding technology, and how it impacts their loyalty to healthcare organizations

Created in partnership with KLAS | Friday, August 23, 2024 | Report Brief Read Time: 45.0 minutes

2024 Nursing Guidebook: EHR Best...

2024 Nursing Guidebook: EHR Best Practices for Nurses
Specific to nursing, the Nursing Guidebook is a great resource for learning data-backed best practices directly from the voices of nurses. Come and learn about best practices that improve the EHR for nurses.

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Clinical Optimization and Workflow...

Clinical Optimization and Workflow Enhancement - The Value of Gemba Rounding During an Informatics P
Chartis helped restructure the clinical informatics program and enhance clinical optimization at UCI Health by introducing Gemba rounds for workflow efficiency, aiding with orthopedic workflows, and facilitating the onboarding of a new CMIO. Learn how the collaborative effort correlated with a substantially improved EHR experience score and improves the alignment between IT and end users in the targeted groups.

Created in partnership with UCI Health | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

EMR Satisfaction: A holistic...

EMR Satisfaction: A holistic Partnering Model
Children's Healthcare of Atlanta's 2023 KLAS survey showed a Net EHR Experience Score in the 95th percentile compared to Arch Collaborative members, up from the 60th percentile in 2019. Join Children's leaders to learn how they achieved higher satisfaction through better partnering across the system. You will learn about Children's holistic partnering model including the key components: clarify ownership, understanding satisfaction, evaluate quality, integrate learning, and plan collaboratively

Created in partnership with Children's Healthcare of Atlanta | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Enhancing Interoperability to...

Enhancing Interoperability to Elevate Clinician Experience
Panel on EHR Interoperability

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Using Physician Survey Data to...

Using Physician Survey Data to Determine System Optimization Strategy
UW Health used answers to the free text question "If you could fix 3 things in the EHR, what would you fix?" to determine an optimization strategy to drive physician satisfaction with the electronic record. The presenter will share the processes they used for survey analysis, optimization ideation, and project prioritization.

Created in partnership with UW Health | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Using the Arch Collaborative to...

Using the Arch Collaborative to Achieve Your Goals
Making forward progress is hard. What is a reasonable goal to set? What best practices will help you get there? Remember going to high school, not having read the assigned book for your book report, and scrambling to find the CliffsNotes so that you could fool your teacher? Well, here are your notes for recent Arch Collaborative reports.

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Buy-in from Senior Leadership Panel

Created in partnership with KLAS | Thursday, August 31, 2023 | Report Brief Read Time: 45.0 minutes

Aligning Organizational Culture...

Aligning Organizational Culture with EHR Training & Education
Clinician burnout and retention are significant issues faced by many healthcare organizations. Ninety percent of clinicians at Harbin Clinic report they are “likely staying” at our organization in our 2022 survey. This ranked in the 93rd percentile of all Arch Collaborative organizations. An important aspect of creating a culture where people want to stay is EHR training, education, and support. Building trust and accountability throughout our organization are keys to a strong organizational culture where people want to stay.

Created in partnership with Harbin Clinic | Wednesday, August 16, 2023 | Report Brief Read Time: 43.0 minutes

Arch Collaborative Nursing Guidebook

Arch Collaborative Nursing Guidebook
Join KLAS Data Scientist Jacob Jeppson as he shares the findings and best practices in the Arch Collaborative Nursing Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 60.0 minutes

Arch Collaborative Provider Guidebook

Arch Collaborative Provider Guidebook
Join Connor Bice, Senior Director of Insights for the Arch Collaborative, as he shares the findings and best practices from the 2023 Arch Collaborative Provider Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 62.0 minutes

Enabling EHR Efficiency for...

Enabling EHR Efficiency for Physicians & Nurses via Empowerment & Support
Clinician documentation efficiency is key in this environment of limited resources and high clinician burnout. Houston Methodist received strong scores in the domain, “This EHR enables me to be as efficient as possible,” with Providers and Nurses ranking in the 89th percentile Consistent communication, strong feedback loops to informatics staff and leaders and focus on continuous process improvement has resulted in this experience for providers and nurses at Houston Methodist. Additionally, our informatics staff deliberately round in clinical areas to gather feedback and informatics leaders offer open communication channels so our clinicians feel their voice is heard.

Created in partnership with Houston Methodist | Wednesday, August 16, 2023 | Report Brief Read Time: 46.0 minutes

Patient Safety and Quality Care:...

Patient Safety and Quality Care: Making the Right Thing the Easiest Thing
Join us for a breakout session led by high performing organization covering topics such as appropriate messages, consistent improvement, EHR efficiency/functionality, initial EHR training, interoperability, duplicative charting, ongoing EHR education, reliability/system performance, upgrades, and virtual education.

Created in partnership with WellStar Health System | Wednesday, August 16, 2023 | Report Brief Read Time: 48.0 minutes

Trust in EHR: Collaboration is Key

Trust in EHR: Collaboration is Key
Lehigh Valley Health Network built trust between clinicians and IT through deep and wide collaboration

Created in partnership with Lehigh Valley Health Network | Wednesday, August 16, 2023 | Report Brief Read Time: 38.0 minutes

Improving the EHR Experience

Created in partnership with UNC Health Care | Tuesday, August 15, 2023 | Report Brief Read Time: 46.0 minutes

EHR Governance for Building...

EHR Governance for Building Clinician Trust with Lawndale Christian Health Center

Created in partnership with Lawndale Christian Health Center | Thursday, December 29, 2022 | Report Brief Read Time: 50.0 minutes

Model of the Successful User

Created in partnership with KLAS | Thursday, December 29, 2022 | Report Brief Read Time: 22.0 minutes

Cottage Health and The Chartis...

Cottage Health and The Chartis Group: The Value of Clinical Informatics
Presented by Cottage Health & The Chartis GroupThe current fiscal environment and challenges facing healthcare organizations dictate that if a program and/or individual is not adding value, they must be re-evaluated for continuation. However, cost alone does not constitute a reason for cessation. Capturing the value of an investment to both justify the initial costs as well as continual right sizing of the investment for greater benefit is essential. Clinical informatics programs play a critical role in tracking, measuring, capturing and communicating the value that is essential to substantiate healthcare’s investment in technology (and can contribute to enhancing clinician experience).

Created in partnership with Cottage Health | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

Dayton Children's Building...

Dayton Children's Building Clinician Trust: Epic, Informatics, and Clinical IT Governance

Created in partnership with Dayton Children's Hospital | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

KLAS Insights: Superusers

Created in partnership with KLAS | Monday, August 15, 2022 | Report Brief Read Time: 30.0 minutes

Ochsner Health Building Nursing...

Ochsner Health Building Nursing Trust Through Guiding Principles

Created in partnership with Ochsner Health System | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

University of Michigan Health-West...

University of Michigan Health-West Involving Nursing in Informatics
Nurses at University of Michigan Health-West achieved a Net EHR Experience Score of 69.6, placing them in the 92nd percentile in the Arch Collaborative. Listen to UMH-West discuss how they've incorporated nurses into their high EHR satisfaction.

Created in partnership with University of Michigan Health-West | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

EMR Conversion Success

EMR Conversion Success
Making a large EMR change successfully requires organizations to build and maintain trust. North Mississippi Health Services has a long history of trust among physicians both inside and outside their system. Join Dr. Ben Kilman to learn how North Mississippi has built and maintained clinician trust during the deployment of a new EMR and through COVID-19.

Created in partnership with North Mississippi Health Services, Inc. | Friday, February 11, 2022 | Report Brief Read Time: 25.0 minutes

First Comes Trust, Then Comes EHR...

First Comes Trust, Then Comes EHR Success - King Faisal Specialist Hospital and Research Center
King Faisal Specialist Hospital & Research Center, Saudi Arabia, utilized strong leadership to build high trust with their clinicians. This meant they had strong buy-in from top to bottom in implementing and strengthening their use of the EHR. They were able to build effective informatics teams and a strong group of superusers.

Created in partnership with King Faisal Specialist Hospital & Research Centre (IDN) | Monday, December 6, 2021 | Report Brief Read Time: 29.0 minutes

Implementing EHR Success Around the...

Implementing EHR Success Around the World
KLAS Data Scientist Jacob Jeppson takes a look at the factors affecting EHR satisfaction, and how they differ around the globe. The same pillars continue to stand out, no matter the region of the world.

Created in partnership with Arch Collaborative Members | Monday, December 6, 2021 | Report Brief Read Time: 23.0 minutes

Kaiser Permanente Northwest Meeting...

Kaiser Permanente Northwest Meeting Unique Provider Needs
Kaiser Permanente Northwest presents at the Arch Collaborative Summit 2021 about how they meet the unique needs of their providers.

Created in partnership with Kaiser Permanente Northwest | Friday, July 30, 2021 | Report Brief Read Time: 38.0 minutes

SUNY Upstate Medical University...

SUNY Upstate Medical University Building Trust
SUNY Upstate Medical University presents at the Arch Collaborative National Summit 2021 about building trust between IT and physicians. They present the results of their survey, department by department, so that end users can see how their feedback is being used.

Created in partnership with SUNY Upstate Medical University | Friday, July 30, 2021 | Report Brief Read Time: 41.0 minutes

TidalHealth Nursing Shared Ownership

TidalHealth Nursing Shared Ownership
TidalHealth (formerly Peninsula Regional Medical Center) presents at the Arch Collaborative National Summit 2021. They discuss the structure of their clinical informatics, their process for receiving enhancement requests and how they build trust between IT and nursing.

Created in partnership with TidalHealth Peninsula Regional | Friday, July 30, 2021 | Report Brief Read Time: 38.0 minutes

Connecticut Children's - High Trust...

Connecticut Children's - High Trust in IT
Connecticut Children's intently listened to their nurses and dramatically adjusted their flowsheets to better map to the work that nurses actually do. When IT leadership listens and acts on the information received from nurses, improvements are made.

Created in partnership with Connecticut Children's Medical Center | Thursday, January 21, 2021 | Report Brief Read Time: 19.0 minutes

Improving the EHR Experience - Rush...

Improving the EHR Experience - Rush University Medical Center

Arch Collaborative Learning Summit 2020

Starting from the 63rd percentile in the Collaborative in 2017, Rush Health was to implement a plan that would lead to dramatic improvement. Today, Rush Health sits at the 93rd percentile of all Collaborative members. They got there by developing a team of practicing physician informaticists across core clinical areas, implementing a dedicated team for provider support, and making a campaign to improve the EHR experience at ambulatory clinics. Additionally, they focused their teams and efforts on technology enhancements and redesigns. Above all, Rush Health worked to improve how they communicated with providers. In this session, Jordan Dale and Meeta Shah outline how they built their team of physician informaticists, what their dedicated Provider Optimization and Experience Team (POET) focuses on, and how the RESET program spends two weeks embedded in clinics to drive EHR satisfaction and teamwork for the clinical team.

Created in partnership with Rush University Medical Center (IDN) | Monday, October 26, 2020 | Report Brief Read Time: 49.0 minutes

Operationalizing the Arch...

Operationalizing the Arch Collaborative - OrthoVirginia

Arch Collaborative Learning Summit 2020

Last year, OrthoVirginia presented to the Collaborative because they were able to dramatically improve their orthopedic surgeons’ satisfaction with the EHR. This year, physician satisfaction has climbed even higher, making OrthoVirginia’s surgeons some of the happiest doctors in the Collaborative. However, in focusing on the physician experience, PT and OT satisfaction remained stagnant. Utilizing the Arch Collaborative survey data, OrthoVirginia has been able to show the return on investment and implement changes for PT and OT that have already yielded some success. This session focuses on how Cap Eschenroeder and Jonathan Moquin use the Arch Collaborative as an inspiration for change and how the data is used to build a team and a larger coalition dedicated to improving the EHR experience for all end users.

Created in partnership with OrthoVirginia | Monday, October 26, 2020 | Report Brief Read Time: 45.0 minutes

You've Got a Friend

You've Got a Friend
Building a working relationship between clinicians and the technical staff that help support them can pay dividends in terms of EHR satisfaction. Sometimes all it takes to fix a problem is seeing a friendly face and knowing that they will likely have a solution for you.

Created in partnership with KLAS | Monday, November 11, 2019 | Report Brief Read Time: 14.0 minutes

Servant Leadership

Servant Leadership
The first in a series of videos to more succinctly explore the principles of the Arch Collaborative Guidebook 2019. Listen to principles that help define what it means to effectively lead your governance.

Created in partnership with KLAS | Friday, October 4, 2019 | Report Brief Read Time: 11.0 minutes

Trainer-Quality Benchmark: What Are...

Trainer-Quality Benchmark: What Are We Learning?
In December, the Collaborative kicked off efforts to help organizations benchmark the feedback about their trainers against that of other organizations. With several organizations participating, we are learning a lot! Short training sessions matter. Creativity makes a huge difference. Clinicians report significant time savings from strong training. Come join us to learn the best practices of top trainers and hear direct feedback from trainers themselves.

Created in partnership with KLAS | Tuesday, June 11, 2019 | Report Brief Read Time: 61.0 minutes

Moving the Needle: OrthoVirginia...

Moving the Needle: OrthoVirginia Launches Forward in Satisfaction
OrthoVirginia was the second organization in the Collaborative to remeasure. Their Net Experience score jumped over 30 points. You could argue that they should not be able to move the needle: their specialty is the lowest satisfaction specialty measured in the Collaborative. Join Dr. Eschenroeder and his team to learn what OrthoVirginia has done over the past year to jump over 30 points Net Experience, how they effectively utilize scribes, and how to help any physician become a successful EHR expert.

Created in partnership with OrthoVirginia | Wednesday, February 20, 2019 | Report Brief Read Time: 59.0 minutes

Physician Champions

Physician Champions
Tower Health has a Physician Champion program made up of energetic people who round the floor and help clinicians with concerns. Come learn about the Tower Health Physician Champions and how this organization became 93rd percentile for overall clinician EHR satisfaction in the Arch Collaborative.

Created in partnership with Tower Health | Friday, January 25, 2019 | Report Brief Read Time: 61.0 minutes

Arch Collaborative: A Year in Review

Arch Collaborative: A Year in Review
What have we learned in the Arch Collaborative this year? Join us as we summarize the findings, events, and course corrections in the Arch Collaborative from 2018.

Created in partnership with KLAS | Tuesday, December 11, 2018 | Report Brief Read Time: 53.0 minutes

Culture of Success

Culture of Success
Culture is nebulous, but we know strong culture when we see it! Join the KLAS team as we detail the culture we observe among successful organizations and the concrete steps we observe high-performing organizations take to keep a strong culture. Warning: this webinar is not for the faint of heart!

Created in partnership with KLAS | Tuesday, November 20, 2018 | Report Brief Read Time: 53.0 minutes

Improving Organizational...

Improving Organizational Communication: Let Nursing Take the Lead (with Deaconess Health System)
Who runs the IT change management in your organization? Physicians? Administration? IT? Join Dr. Diane Hunt and Dawn Rowley of Deaconess Health System as they highlight the incredible power of inviting nursing leadership to lead IT change management and governance, and how this change in their organization has driven 94th percentile EHR satisfaction from providers and 95th satisfaction percentile from nurses. Is your organization missing a huge opportunity to let nursing take a real leadership role?

Created in partnership with Deaconess Health System | Tuesday, October 16, 2018 | Report Brief Read Time: 57.0 minutes

Scribes, Voice Rec, and Bears—Oh My!

Scribes, Voice Rec, and Bears—Oh My!
The Arch Collaborative does not have all the answers when it comes to how scribes and voice recognition impact EHR success. The clinician feedback received on this topic has been unexpected and needs to be discussed. Join us for a group discussion as we consider what we have learned in this area and how these tools impact EHR satisfaction, the delivery of care, and physician wellness.

Created in partnership with KLAS | Tuesday, October 9, 2018 | Report Brief Read Time: 48.0 minutes

Successful Clinician Support (with...

Successful Clinician Support (with NorthShore University HealthSystem)
For many years, NorthShore University HealthSystem has invested heavily in making the EHR experience successful for clinicians. Through these years of experience, NorthShore has learned a lot about how to deliver an EHR experience at the highest level. Learn the keys that have led to their success, including strong onboarding education, roaming trainers who offer incredible support, and the Home for Dinner program.

Created in partnership with NorthShore University HealthSystem | Tuesday, August 21, 2018 | Report Brief Read Time: 59.0 minutes

Make Health IT Change Easier by...

Make Health IT Change Easier by Using Kotter’s 8-Step Model (with WellStar Health System)
Seasoned healthcare leaders know that having the best idea for a change is less than half of the work; they must also create and manage the process that brings about that change in technology and operations with the least disruption possible to patients and caregivers. Join Dr. Rob Schreiner in part two of this webinar series as he describes John Kotter’s time-honored and highly regarded change-management process, using real-life examples of health IT change in the largest health system in Georgia.

Created in partnership with WellStar Health System | Wednesday, July 25, 2018 | Report Brief Read Time: 58.0 minutes

Leading a Successful EHR Refresh...

Leading a Successful EHR Refresh (with Vidant Health)
Initial training for Vidant Health’s EHR was mediocre. Clinicians regularly reported that they lacked the skills to make the EHR work well. Today Vidant’s EHR training ranks in the 95th percentile. How did they accomplish this revolution? Join Dr. Joseph Pye and Dr. Greg Knapp as they describe their incredible effort to lead an organization EHR refresh, including a full EHR-training redo.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 55.0 minutes

Using the EHR to Increase...

Using the EHR to Increase Organizational Efficiency with Kadlec Regional Medical Center
When Kadlec Regional Medical Center went live with their Epic EHR, they set a goal to have all physicians return to pre-EHR RVU levels. Within one year, KRMC surpassed this goal and saw a 20% increase in patients seen and a 25% increase in RVU levels. Today, KRMC is in the 88th percentile for overall EHR satisfaction measured through the Arch Collaborative. Learn how did this community hospital with limited resources did what so many larger health systems have failed to do: make the EHR efficient and a delight to use.

Created in partnership with Kadlec Regional Medical Center | Wednesday, June 27, 2018 | Report Brief Read Time: 43.0 minutes

Individual Motivation Versus...

Individual Motivation Versus Counting Clicks with WellStar Medical Group
Can EHR success be achieved without competent, empowered physician leadership? Join Dr. Rob Schreiner, President of the top-performing Wellstar Medical Group, as he discusses how applying the science of individual motivation (Daniel Pink’s autonomy, mastery and purpose) and systematic change management (John Kotter’s classic 8-Step Change Model) can increase the tempo of your EHR optimization for years after deployment and better than counting clicks.

Created in partnership with WellStar Health System | Tuesday, April 17, 2018 | Report Brief Read Time: 58.0 minutes

Rapid EHR Optimization with Greater...

Rapid EHR Optimization with Greater Hudson Valley Health System
On average, providers at community hospitals are less satisfied than providers at any other type of provider organization. So how did Greater Hudson Valley Health System reach the 98th percentile in the Collaborative? Come join Brian Tew, CIO of Greater Hudson Valley Health System, as he shares the secrets of his organization’s rapid EHR-optimization efforts and how the organization has bounced back from an IT-talent exodus. Learn how a community hospital with limited resources can deliver an incredible EHR experience!

Created in partnership with Greater Hudson Valley Health System | Tuesday, March 20, 2018 | Report Brief Read Time: 50.0 minutes

Driving Clinician Acceptance with...

Driving Clinician Acceptance with Salford Royal Group
Nearly every organization worldwide with an EHR/EPR deployment faces the common challenges of getting enough value from the money spent and optimizing the clinician user experience, while also managing challenges unique to the organization. Join Rachel Dunscombe, Director of Digital for the Salford Royal Group, as she details many of their organization’s strategies for success that have propelled them to a Net Experience Score of 43, one of the Collaborative’s highest. Learn from this UK trust’s unique approaches to driving clinician acceptance with the backdrop of forming an Integrated Care Organization, incorporating new hospitals into the group, and adopting new national standards for technology.

Created in partnership with Salford Royal | Tuesday, February 20, 2018 | Report Brief Read Time: 47.0 minutes

Driving Clinician Acceptance with...

Driving Clinician Acceptance with Salford Royal Group
Nearly every organization worldwide with an EHR/EPR deployment faces the common challenges of getting enough value from the money spent and optimizing the clinician user experience, while also managing challenges unique to the organization. Join Rachel Dunscombe, Director of Digital for the Salford Royal Group, as she details many of their organization’s strategies for success that have propelled them to a Net Experience Score of 43, one of the Collaborative’s highest. Learn from this UK trust’s unique approaches to driving clinician acceptance with the backdrop of forming an Integrated Care Organization, incorporating new hospitals into the group, and adopting new national standards for technology.

Created in partnership with Salford Royal | Tuesday, February 20, 2018 | Report Brief Read Time: 47.0 minutes

Optimizing the EHR for Organization...

Optimizing the EHR for Organization Needs with Nationwide Children's Hospital
Come join Dr. Jeffrey Hoffman, CMIO of Nationwide Children’s Hospital, as he explores how a system of children’s hospitals can achieve a net experience score of 42, among the Collaborative’s highest, in one of the most demanding and specialized care-delivery environments. See how Nationwide Children’s has learned that using out-of-the-box software is not an option for their health system, how they utilize their physician-builders program, and how they optimize their tools without making too many customizations.

Created in partnership with Nationwide Children's Hospital | Tuesday, January 16, 2018 | Report Brief Read Time: 59.0 minutes

Summary of November 2017 Best...

Summary of November 2017 Best Practices Study
What have we learned from your clinicians’ collective 2,000 hours of giving feedback on your EHRs? What best practices start to emerge when we combine KLAS’ executive interviews and organizational benchmarks with user feedback? Join Adam Gale, CEO of KLAS, and Taylor Davis, VP of Strategy and Analysis at KLAS, for an overview of the most actionable findings in the Collaborative research. This webinar will focus on best practices and the greatest opportunities for dramatic satisfaction improvement that are available to all organizations.

Created in partnership with KLAS | Tuesday, December 12, 2017 | Report Brief Read Time: 58.0 minutes

Physician Engagement with Memorial...

Physician Engagement with Memorial Health System
Memorial Health boasts the highest Collaborative satisfaction score of any US organization using Cerner. Join David Graham, CIO and CMIO of Memorial Health System, as he provides insights into Memorial Health’s unique approaches to listening and responding to physician needs. Topics will include governance, support structure, and ongoing training.

Created in partnership with Memorial Health System | Wednesday, December 6, 2017 | Report Brief Read Time: 56.0 minutes

Governance and Clinician Trust with...

Governance and Clinician Trust with Kaiser Permanente Northwest
Kaiser Permanente Northwest has achieved the highest EHR satisfaction level measured to date in the Arch Collaborative with a Net Experience score of 61! How have they done it? Join Michael McNamara, CMIO for Kaiser Permanente Northwest, as he presents how his organization engages with physician users. Michael will dive into the structure of his organization’s physician-champions program, incorporating training into departmental meetings, and communication with physicians (yes, email communication can be successful).

Created in partnership with Kaiser Permanente Northwest | Monday, November 13, 2017 | Report Brief Read Time: 61.0 minutes

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Arch Webinars: Clinician-Relationships-&-Communication

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Arch Webinars: Clinician-Relationships-&-Communication

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