Making Upgrades a Nonevent
Children's Health: Quarterly Networking Session, April 2025
Children's Health implemented a Single Point of Contact (SPOC) program to improve the EHR upgrade process. The SPOC program provides immediate, on-the-ground support to clinical and nonclinical users during EHR upgrades. Superusers—primarily nurses—are assigned to each unit or clinic and are trained to assist their colleagues with any issues related to the system changes.
Publish Date: 03/02/2026
Access the feedback of
700,000+ clinicians worldwide
Access the feedback of
700,000+ clinicians worldwide
Close X
I am interested in joining the Arch Collaborative.
Here is my information:
Here is my information: