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Governance and Clinician Trust with Kaiser Permanente Northwest

Created in partnership with Kaiser Permanente Northwest

Kaiser Permanente Northwest has achieved the highest EHR satisfaction level measured to date in the Arch Collaborative with a Net Experience score of 61! How have they done it? Join Michael McNamara, CMIO for Kaiser Permanente Northwest, as he presents how his organization engages with physician users. Michael will dive into the structure of his organization’s physician-champions program, incorporating training into departmental meetings, and communication with physicians (yes, email communication can be successful).


Publish Date: 11/13/2017


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