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IBM Watson Health Explorys Comments
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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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bradley.hunter@klasresearch.com

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CMO

Relationship

IBM made it sound like Watson Health could do more, and although they have been working hard with us...

Oct 2020
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CMO

Win/Loss - Why they were selected (by current clients)

We were working through an RFP, and IBM was in the running as a finalist. If IBM was still the way...

Oct 2020
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CMO

Other Observations & Comments

We have a contract with IBM, so we have thought about getting something more extensive than what...

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COO

Functionality and Upgrades

We decided to abandon the product even though we are still using it. We have just been maintaining...

Aug 2020
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COO

Lessons Learned

Part of me wants to say that our overall experience has been better than I expected, but I haven’t...

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COO

Sales and Contracting

When I joined the organization, the commitment was already made to the system, and there was an...

Aug 2020
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COO

Interfacing and Integration

We managed to get a good bit of data integrated into the platform, and we use it to evaluate quality...

Aug 2020
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COO

Relationship

IBM Watson Health didn't keep their promises. During the first couple of years, they committed to...

Aug 2020
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COO

Technology

We haven't recently upgraded, so the only implementation that I can reflect on is the original...

Aug 2020
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COO

Future Outlook

There has been a lot of executive involvement but not for the right reasons. We are going to be...

Aug 2020
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COO

Implementation and Training

It is not that IBM Watson Health’s training wasn't good. The problem was the expectation of what the...

Aug 2020
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COO

Sales and Contracting

On the analytics, IBM Watson Health represented the product as being able to do some things that it...

Aug 2020
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COO

Functionality and Upgrades

The investment was made to get connectivity to disparate EMRs, and when we began to do that work,...

Aug 2020
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