IBM Watson Health Explorys Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 9:40:39 AM and Model.EvProductId = 72924

Commentary Summary

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Negative
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User Commentary

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COO

Functionality and Upgrades

We decided to abandon the product even though we are still using it. We have just been maintaining...

Aug 2020
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COO

Lessons Learned

Part of me wants to say that our overall experience has been better than I expected, but I haven’t...

Aug 2020
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COO

Sales and Contracting

When I joined the organization, the commitment was already made to the system, and there was an...

Aug 2020
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COO

Interfacing and Integration

We managed to get a good bit of data integrated into the platform, and we use it to evaluate quality...

Aug 2020
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COO

Relationship

IBM Watson Health didn't keep their promises. During the first couple of years, they committed to...

Aug 2020
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COO

Technology

We haven't recently upgraded, so the only implementation that I can reflect on is the original...

Aug 2020
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COO

Future Outlook

There has been a lot of executive involvement but not for the right reasons. We are going to be...

Aug 2020
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COO

Implementation and Training

It is not that IBM Watson Health’s training wasn't good. The problem was the expectation of what the...

Aug 2020
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COO

Sales and Contracting

On the analytics, IBM Watson Health represented the product as being able to do some things that it...

Aug 2020
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COO

Functionality and Upgrades

The investment was made to get connectivity to disparate EMRs, and when we began to do that work,...

Aug 2020
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CMO

Service and Support

We use the Explorys platform to connect to multiple EMRs and gather billing system data, EMR data,...

Dec 2019
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CMO

ROI / Cost (care and feeding)

IBM talks a good talk, but when push comes to shove, they still tell us they are going to do things...

Dec 2019
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CMO

Service and Support

IBM wasn’t very good when data feeds would break or data would have glitches or errors. We would...

Dec 2019
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Director

Other Observations & Comments

IBM didn’t keep their promises at first. Recently, the vendor has been very willing to work with us...

Jul 2019
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Director

Functionality and Upgrades

The vendor could improve by having timelier updates and issue resolutions. The vendor could also be...

Jul 2019
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CIO

Other Observations & Comments

I continue to keep an eye out for what IBM is doing. They were heading toward a few missteps, and I...

Mar 2019
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CIO

Functionality and Upgrades

IBM Watson Health Explorys tanked on some of the data quality with the database enhancement changes....

Mar 2019
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Manager

Future Outlook

I will say that our journey with IBM has been a bit rocky. I feel that by the time we were deciding...

Oct 2018
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Manager

Service and Support

In the beginning, we didn’t get responsiveness from IBM, even in terms of their product management....

Oct 2018
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Manager

Other Observations & Comments

What I am going to miss the most about our interaction with IBM and the product in general is how...

Oct 2018
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Manager

Future Outlook

We were running up against contract-termination times and looking to renew. It is a fairly standard...

Oct 2018
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Manager

Future Outlook

I honestly think that the real reason we are moving off of IBM's product is that we didn’t do a good...

Oct 2018
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Manager

Service and Support

I don’t know that IBM as a company really consults with us in a way that helps us drive toward...

Oct 2018
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Manager

Other Observations & Comments

I think IBM's care management tool has potential but was released a little too early for an...

Oct 2018
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Manager

Functionality and Upgrades

The Explorys tool is good at ingesting data from different sources and standardizing it, and IBM has...

Oct 2018
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COO

Sales and Contracting

We had a difficult start with the system from an agreement standpoint, and we struggled with...

Sep 2018
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COO

Functionality and Upgrades

We have a few dashboards and registries built, but we don’t have as many as I would like.

Sep 2018
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COO

Functionality and Upgrades

The system is limited. IBM claims it can do certain measures, but it is really not designed to do...

Sep 2018
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COO

Sales and Contracting

IBM is very difficult to contract with. We have had a number of miscommunications. Statements of...

Sep 2018
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COO

Technology

When IBM acquired Explorys, I don’t think they knew exactly what they were buying. The system has...

Sep 2018
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COO

Functionality and Upgrades

Our needs are increasing, and the system is not keeping up. We are getting further and further away...

Sep 2018
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CIO

Functionality and Upgrades

We use IBM Watson Health Explorys as a centralized, EMR-agnostic hub for clinical and claims data....

Sep 2018
 Helpful

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CIO

Sales and Contracting

We changed our expectations about how we would use IBM Watson Health Explorys. We didn't see the...

Sep 2018
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CIO

Relationship

Some of the recent news about IBM divesting from their healthcare offerings is worrying. IBM let a...

Sep 2018
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CIO

Functionality and Upgrades

IBM Watson Health Explorys has been able to ingest all of our claims data, and that gives us some...

Sep 2018
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CIO

ROI / Cost (care and feeding)

IBM hasn't really brought any clinical goals to the table. Their solution has no impact on our goals...

Sep 2018
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CIO

Service and Support

IBM's implementations, services, documentation, execution, and support haven't met our expectations....

Sep 2018
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Physician

Relationship

Explorys is a great partner, and their tool is great. IBM is putting all of their acquisitions...

Jun 2018
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Physician

Interfacing and Integration

We put claims data into IBM Watson Health Explorys and the Truven system. We want those systems to...

Jun 2018
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Physician

Service and Support

I have noticed that IBM has slipped on their responsiveness. Our main analytics person does a lot on...

Jun 2018
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Physician

Service and Support

I want IBM to listen more. If they would listen to us, they would be able to translate our requests...

Jun 2018
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Physician

Service and Support

As IBM gets bigger, they are becoming less nimble, less creative, and less flexible. They aren't...

Jun 2018
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CMIO

Relationship

IBM doesn’t seem to know what to do with the product. The engagement of the leadership has gone down...

Jun 2018
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CMIO

Other Observations & Comments

Using the dashboards in the Explorys product is a good first approach to dealing with closing care...

Jun 2018
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CMIO

Functionality and Upgrades

We are finding that anything beyond the canned reports that IBM already has is very challenging. It...

Jun 2018
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CMIO

Functionality and Upgrades

We have considerable gaps. In most cases, the gaps have been in process and documentation and not...

Jun 2018
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CMIO

Service and Support

Other than what IBM has already built, they haven’t been proactive in helping us. Getting support...

Jun 2018
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CMIO

Functionality and Upgrades

On the dashboards that IBM has already built, they have reasonable benchmarking, but the dashboards...

Jun 2018
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CMO

Functionality and Upgrades

We are still working with IBM Watson Health Explorys in some areas, especially with our claims data...

Apr 2018
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CIO

Relationship

I continue to be disappointed with Explorys. I met with them recently and shared some of our...

Apr 2018
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CIO

Other Observations & Comments

We replaced Explorys' tool. We are looking at the broader IBM Watson suite largely because of my...

Apr 2018
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Director

Relationship

We wouldn't buy IBM Watson Health Explorys again because we have been on a journey with IBM....

Mar 2018
 Helpful

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Director

Relationship

IBM rarely keeps their promises because they aren't timely. They may eventually keep a promise, but...

Mar 2018
 Helpful

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Director

Sales and Contracting

We have a strong contract with IBM. We negotiated a good price for many things, so we aren't...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

The disease-registry product has two portions. There is IBM Explorys EPM, which is the front-end...

Mar 2018
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Director

Relationship

The executive involvement from IBM is great but only because we scream at them all the time. IBM is...

Mar 2018
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Director

Other Observations & Comments

We currently have the ability to view care gaps that exist in IBM Watson Health Explorys. The...

Mar 2018
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Director

Functionality and Upgrades

The vendor hasn't delivered any new technology. It isn't that they can't; they just haven't....

Mar 2018
 Helpful

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Director

Functionality and Upgrades

I want to be fair, and I don't just want to slam IBM. They really have made a lot of efforts on our...

Mar 2018
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Director

Other Observations & Comments

Currently, there are significant efforts underway to improve the service, deliverables, and...

Mar 2018
 Helpful

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VP/Other Executive

Interfacing and Integration

IBM Watson Health Explorys is essentially Explorys' tool on the back end and the Watson tool on the...

Mar 2018
 Helpful

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Director

Implementation and Training

We recently implemented IBM Watson Health Explorys, and we have been extremely pleased with the...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

The care-management piece is wonderful and incredibly user friendly. The product has elements in it...

Feb 2018
 Helpful

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Director

Implementation and Training

We worked with IBM on the design of the system. I appreciated that they didn't rely on our...

Feb 2018
 Helpful

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CIO

Functionality and Upgrades

I don’t see the product moving very fast. Population health is Explorys strength, but their product...

Feb 2018
 Helpful

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CIO

Functionality and Upgrades

One of the big things that the system does is get patients with high-risk scores into care...

Feb 2018
 Helpful

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CIO

Functionality and Upgrades

IBM Watson Health Explorys has a combination of clinical and claims data that other solutions don’t...

Feb 2018
 Helpful

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CIO

Technology

IBM has data scientists. They told us all the great things they were going to do with machine...

Feb 2018
 Helpful

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CIO

ROI / Cost (care and feeding)

IBM has been starting to nickel-and-dime us, but back when we were only working with Explorys, that...

Feb 2018
 Helpful

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CMIO

Service and Support

Explorys was more responsive before they were purchased by IBM. IBM doesn't know the product as well...

Feb 2018
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CMIO

Future Outlook

Explorys' grand plans look good. They want to bring the computing power of Watson into their...

Feb 2018
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CIO

Future Outlook

We use IBM Watson Health Explorys as our clinically integrated network. However, we are choosing to...

Nov 2017
 Helpful

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CIO

Relationship

Explorys has been bootlegging connectivity into Epic systems, but Epic has become tired of that....

Nov 2017
 Helpful

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CIO

Relationship

As far as what Explorys does for our CIN goes, the vendor has been great to work with. They have...

Nov 2017
 Helpful

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Future Outlook

We had IBM Watson Health Explorys, and we shut it down after a few years. The health industry isn’t...

Oct 2017
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Functionality and Upgrades

Joining population health with powerful technologies like Watson is very difficult. We went forward...

Oct 2017
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VP/Other Executive

Service and Support

We got the Explorys system before IBM acquired it. Since then, the vendor has struggled with...

Oct 2017
 Helpful

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VP/Other Executive

Other Observations & Comments

The Explorys system has fit our needs and been serviceable. Sometimes good is good enough, but I...

Oct 2017
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Director

ROI / Cost (care and feeding)

The Explorys tool is definitely not worth the money. We would give it the lowest rating possible. At...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

We have a list of issues that we are running into with the Explorys tool. For example, when we print...

Oct 2017
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Director

Relationship

The only contact we get from IBM is from the old Explorys people who are still with the company. We...

Oct 2017
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Director

Functionality and Upgrades

I have always felt like IBM was a hardware company. I have known them for many years. I know that...

Oct 2017
 Helpful

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VP/Other Executive

Future Outlook

We recently cancelled our contract with Explorys because they were not able to deliver. They were...

Oct 2017