Accountable Delivery System Platform (ADSP) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 10:57:43 PM and Model.EvProductId = 79041

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CEO/President

Interfacing and Integration

Lumeris is a poorly led company with a lot of bureaucracy. They are the best on the market, but they...

May 2020
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CEO/President

Other Observations & Comments

During the COVID-19 crisis, there hasn’t been anything for the vendor to do. They mean well, but...

May 2020
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CEO/President

Sales and Contracting

We have a well-defined contract, and we aren’t nickel-and-dimed.

May 2020
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CEO/President

Service and Support

The initial training was okay, but Lumeris’ training is generally unimaginative and doesn’t answer...

May 2020
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CEO/President

Relationship

The executives are involved, but nothing they are a part of comes to fruition. They smile, listen,...

May 2020
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Director

Interfacing and Integration

I would lower my score for Lumeris supporting our integration goals because of the clinical data. I...

Apr 2020
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Director

Relationship

We have used some flexible analysts. That flexibility has allowed me to work around the system. It...

Apr 2020
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Director

Future Outlook

The system is great. It is a Rolls-Royce solution or a Porsche, but a Toyota is going to get us a...

Apr 2020
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Director

Other Observations & Comments

In the last year, the vendor has become more responsive. They have pivoted and have been better. We...

Apr 2020
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Director

Future Outlook

I would say that we really did not have a positive experience with Lumeris. It was actually quite...

Jan 2020
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Director

Service and Support

As a company, Lumeris grew so fast that they didn’t have enough bench strength. So they had good...

Jan 2020
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Director

ROI / Cost (care and feeding)

Working with Lumeris was interesting because as we were ending our contract, that became a...

Jan 2020
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Director

Relationship

My dissatisfaction with Lumeris goes back to their technical resources being thin. I think poor...

Jan 2020
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Director

Relationship

Lumeris misses deadlines. We had some really smart people, but they were spread too thin. Sometimes...

Jan 2020
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Director

Functionality and Upgrades

Lumeris’ product is pretty straightforward to use, and that is good. They have delays with the...

Jan 2020
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Director

Service and Support

Lumeris is not forward thinking. When people think about a large company like Epic or Cerner, they...

Jan 2020
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Director

Service and Support

The gap is really in the support and having the right resources and tools to support the product....

Jan 2020
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