Accountable Delivery System Platform (ADSP) Comments

 

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User Commentary

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CEO/President

Interfacing and Integration

Lumeris is a poorly led company with a lot of bureaucracy. They are the best on the market, but they...

May 2020
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CEO/President

Other Observations & Comments

During the COVID-19 crisis, there hasn’t been anything for the vendor to do. They mean well, but...

May 2020
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CEO/President

Sales and Contracting

We have a well-defined contract, and we aren’t nickel-and-dimed.

May 2020
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CEO/President

Service and Support

The initial training was okay, but Lumeris’ training is generally unimaginative and doesn’t answer...

May 2020
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CEO/President

Relationship

The executives are involved, but nothing they are a part of comes to fruition. They smile, listen,...

May 2020
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Director

Interfacing and Integration

I would lower my score for Lumeris supporting our integration goals because of the clinical data. I...

Apr 2020
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Director

Relationship

We have used some flexible analysts. That flexibility has allowed me to work around the system. It...

Apr 2020
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Director

Future Outlook

The system is great. It is a Rolls-Royce solution or a Porsche, but a Toyota is going to get us a...

Apr 2020
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Director

Other Observations & Comments

In the last year, the vendor has become more responsive. They have pivoted and have been better. We...

Apr 2020
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Director

Future Outlook

I would say that we really did not have a positive experience with Lumeris. It was actually quite...

Jan 2020
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Director

Service and Support

As a company, Lumeris grew so fast that they didn’t have enough bench strength. So they had good...

Jan 2020
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Director

ROI / Cost (care and feeding)

Working with Lumeris was interesting because as we were ending our contract, that became a...

Jan 2020
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Director

Relationship

My dissatisfaction with Lumeris goes back to their technical resources being thin. I think poor...

Jan 2020
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Director

Relationship

Lumeris misses deadlines. We had some really smart people, but they were spread too thin. Sometimes...

Jan 2020
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Director

Functionality and Upgrades

Lumeris’ product is pretty straightforward to use, and that is good. They have delays with the...

Jan 2020
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Director

Service and Support

Lumeris is not forward thinking. When people think about a large company like Epic or Cerner, they...

Jan 2020
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Director

Service and Support

The gap is really in the support and having the right resources and tools to support the product....

Jan 2020
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VP/Other Executive

Interfacing and Integration

Lumeris oversold their product. They promoted great integration between analytics and care...

Sep 2019
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VP/Other Executive

Relationship

Lumeris announced their big partnership with Cerner at the end of 2020. They threw away their entire...

Sep 2019
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Physician

Functionality and Upgrades

The inability to generate true information out of Accountable Delivery System Platform is mind...

May 2019
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Physician

Functionality and Upgrades

We are trying to make Accountable Delivery System Platform work as much as possible for us. The...

May 2019
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Physician

Functionality and Upgrades

I want the vendor to know that population health cannot improve. A key part of executing on...

May 2019
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Physician

Implementation and Training

This system operates by assigning various risk scores, but the system has to justify how it arrived...

May 2019
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Director

Functionality and Upgrades

I would not engage with Lumeris again after seeing what other vendors are out in the market. There...

Nov 2018
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Director

ROI / Cost (care and feeding)

Lumeris was able to provide us with software so that we could manage our gaps in quality care and...

Nov 2018
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Analyst/Coordinator

Functionality and Upgrades

We are in a transition period right now, so our financials are fluctuating. It is hard to tell how...

Aug 2018
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Analyst/Coordinator

Functionality and Upgrades

We rely heavily on Lumeris to fill gaps in care to help us be successful with our financial goals. I...

Aug 2018
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Analyst/Coordinator

Other Observations & Comments

We are focusing on avoidable admissions and readmissions. We are moving the needle when it comes to...

Aug 2018
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Analyst/Coordinator

Service and Support

Sometimes Lumeris could show new tools a little quicker. I know that they have a lot of people, but...

Aug 2018
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Analyst/Coordinator

Functionality and Upgrades

Lumeris' tool is good in terms of providing benchmarking and performing ongoing assessments. It is...

Aug 2018
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Analyst/Coordinator

Relationship

Lumeris does a good job at providing guidance and experience. It is rare that I have problems, but...

Aug 2018
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Analyst/Coordinator

Service and Support

Lumeris' system is pretty intuitive. They have been very responsive. When we have issues, they get...

Aug 2018
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Analyst/Coordinator

Interfacing and Integration

The integration with Lumeris' system could improve. I can pull the data to see my gaps in care and I...

Aug 2018
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Director

Functionality and Upgrades

Lumeris has continuously improved Accountable Delivery System Platform and made it more...

Nov 2017
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Director

Functionality and Upgrades

Our payer makes the payments, but that data is processed through Accountable Delivery System...

Nov 2017
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Director

Functionality and Upgrades

We can upload supplementary data to Accountable Delivery System Platform. We can manually transmit...

Nov 2017
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Director

Relationship

Accountable Delivery System Platform is not perfect, but we work with Lumeris. We meet with them to...

Nov 2017
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Director

Functionality and Upgrades

Accountable Delivery System Platform is very intuitive.

Nov 2017
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Director

Functionality and Upgrades

It would be nice if there were ways to upload batches of data like vital signs to Accountable...

Nov 2017
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Director

Functionality and Upgrades

Our EMR has a built-in interface that helps Accountable Delivery System Platform with...

Nov 2017
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Director

Service and Support

Lumeris' support is good. Their support people go above and beyond to resolve our urgent requests....

Nov 2017
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Director

Interfacing and Integration

It takes a long time to make changes in the interface for Accountable Delivery System Platform.

Nov 2017
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Physician

Functionality and Upgrades

Our Lumeris system gives us insights about our cost and quality. In fact, the system can measure...

Nov 2017
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VP/Other Executive

Relationship

I don't consider Lumeris to be just a consulting firm. We have a true business partnership. They are...

Oct 2017
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VP/Other Executive

Relationship

We are just starting to use Accountable Delivery System Platform, so the only results we have seen...

Oct 2017
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VP/Other Executive

Interfacing and Integration

We are trying to integrate Accountable Delivery System Platform into Epic's system. We have a...

Oct 2017
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VP/Other Executive

Other Observations & Comments

It is obvious that Lumeris' software was built by operators. It wasn't built by technologists who...

Oct 2017
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CEO/President

Functionality and Upgrades

Lumeris' platform seems a bit more advanced than others out there.

Oct 2017
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CEO/President

Functionality and Upgrades

I think Lumeris is ahead of the market. However, their tool doesn’t provide everything we want. We...

Oct 2017
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VP/Other Executive

Future Outlook

I think that Lumeris has been very valuable in a number of ways. We are ahead of other aspects of...

Oct 2017
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VP/Other Executive

Other Observations & Comments

Lumeris has been incredibly helpful considering the limitations put on them or on us. We have...

Oct 2017
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VP/Other Executive

Functionality and Upgrades

Lumeris' system is very concise and very easy for us to use quickly. It allows us to do whatever we...

Oct 2017
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