Homecare (Home Health EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Product

The Homecare system is very comprehensive. It allows for a lot of opportunities to expand on...

Sep 2023
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Director

Product

The thing people complain about the most is that the system is cumbersome. It takes a lot of clicks....

Sep 2023
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Director

Product

For some of the billing work on the back end of Homecare, it is very complicated to identify and fix...

Sep 2023
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Director

Relationship

In all the years I have worked with Netsmart, they haven't moved quickly to make improvements.

Sep 2023
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Director

Culture, Relationship

Netsmart promised us an upgrade to help us with some things, but that upgrade hasn't happened. They...

Aug 2023
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Director

Operations, Product

We upgraded part of the system to a cloud-based version that was supposed to help us prevent any...

Aug 2023
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Director

Relationship, Operations

The vendor wants to charge us for consulting on certain things instead of just answering our...

Aug 2023
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Director

Product

I have not been happy with Netsmart’s recent upgrades and especially with them not being ready for...

Jun 2023
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Director

Operations

Netsmart did a good job with their initial training, but they don't really do our ongoing training.

Jun 2023
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Director

Culture, Product

The system does what Netsmart promoted it would do but not always reliably. Pretty much anytime the...

Jun 2023
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Director

Product

The system hasn't had anything new. Netsmart has different versions of things that are more...

Jun 2023
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Director

Relationship

For support, we have one dedicated person, and they are very helpful. If we can get ahold of that...

Jun 2023
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Director

Relationship

The vendor is pretty good at communicating information, and they are good at trying to prepare for...

Jun 2023
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Director

Product, Value

The system has the capability to drive tangible outcomes, but it still allows too much flexibility...

Jun 2023
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Director

Loyalty, Relationship

Netsmart has been pretty clear that they are trying to drive all of their customers toward one of...

Jun 2023
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Director

Value

For pretty much any add-on, there is an added base charge and monthly charge. We are spending a lot...

May 2023
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Director

Loyalty, Product

I like the product’s documentation and the ability to expand when we have aberrations. The system...

May 2023
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Director

Relationship

When we log a case with the support, sometimes there can be a 24–48 hour delay before we get a...

May 2023
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Analyst/Coordinator

Operations, Product

We did have a mess with the OASIS-E implementation in Homecare. There were a lot of issues and...

May 2023
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Analyst/Coordinator

Product

The reason I said I would buy Homecare again is due to the efficiency for the clinicians. The system...

May 2023
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Analyst/Coordinator

Product

One of the biggest gaps in Homecare is definitely the interoperability with our parent...

May 2023
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Analyst/Coordinator

Product, Value

Billing has been an issue in Homecare in terms of doing things we want to do, not really on the side...

May 2023
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Director

Relationship, Product

I like the ease of use and formatting in Home Health EHR. I also like that the vendor stays...

May 2023
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Analyst/Coordinator

Product

One unique thing about Netsmart’s application is that we can use a lot of parts in the application...

May 2023
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Analyst/Coordinator

Relationship, Product

The only problem we have sometimes is that the process of syncing data from a local client into the...

May 2023
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Manager

Product

We are not very happy with Netsmart. The vendor fired every single person who knew anything about...

Apr 2023
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Manager

Product

The system has always been a challenge for our clinical team members. The charting is very siloed,...

Apr 2023
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Manager

Relationship, Product

Recently, there has been a huge issue with the vendor resolving system issues and releasing stable...

Apr 2023
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VP/Other Executive

Culture, Culture, Value, Value

Netsmart just has a lot of charges. They charge for any extra interfaces. We recently switched from...

Apr 2023
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VP/Other Executive

Relationship, Relationship

Proactive service is nonexistent from Netsmart. Most of Netsmart’s time and money is being spent on...

Apr 2023
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VP/Other Executive

Product, Product

We would like the laptop functionality to be mirrored on the iPad. For example, on the iPad, people...

Apr 2023
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Director

Loyalty

We made the decision not to stay with Netsmart, and that had a lot to do with us being part of a...

Mar 2023
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VP/Other Executive

Operations

Netsmart rolls things out. Sometimes trying to understand how to use new functionality and what the...

Mar 2023
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VP/Other Executive

Product

With the product, our staff constantly complains about inefficiencies and duplicate data entries. We...

Mar 2023
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VP/Other Executive

Relationship

Netsmart’s support has fallen off in recent years. Often, we know more about the product than the...

Mar 2023
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VP/Other Executive

Value

Netsmart’s charges are too frequent and very expensive. We are avoiding implementing things because...

Mar 2023
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