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Homecare (Home Health EHR) Commentary
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Paul Hess
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Home Health 2024: Which Vendors Are Providing Innovation & Value in a Shifting Market?
Home Health 2024:
Which Vendors Are Providing Innovation & Value in a Shifting Market?
February 2024
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Home-Based Post–Acute Care 2022: Top Challenges in the Aftermath of the Pandemic
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User Commentary

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Manager

Product

The system's financial reporting options could be better. We use data from the system, but for the...

Mar 2024
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Manager

Relationship

The vendor's support is improving. A previous resource who was assigned to work with us was awful....

Mar 2024
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Manager

Loyalty

We want to switch to a new vendor. In the last couple of years, the number of system issues that we...

Mar 2024
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Manager

Culture, Loyalty

We want to move away from Netsmart because our clinicians don't like Netsmart. One big pain point of...

Mar 2024
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Director

Product

The Homecare system is very comprehensive. It allows for a lot of opportunities to expand on...

Sep 2023
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Director

Product

The thing people complain about the most is that the system is cumbersome. It takes a lot of clicks....

Sep 2023
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Director

Product

For some of the billing work on the back end of Homecare, it is very complicated to identify and fix...

Sep 2023
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Director

Relationship

In all the years I have worked with Netsmart, they haven't moved quickly to make improvements.

Sep 2023
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Director

Culture, Relationship

Netsmart promised us an upgrade to help us with some things, but that upgrade hasn't happened. They...

Aug 2023
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Director

Operations, Product

We upgraded part of the system to a cloud-based version that was supposed to help us prevent any...

Aug 2023
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Director

Relationship, Operations

The vendor wants to charge us for consulting on certain things instead of just answering our...

Aug 2023
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Director

Product

I have not been happy with Netsmart’s recent upgrades and especially with them not being ready for...

Jun 2023
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Director

Operations

Netsmart did a good job with their initial training, but they don't really do our ongoing training.

Jun 2023
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Director

Culture, Product

The system does what Netsmart promoted it would do but not always reliably. Pretty much anytime the...

Jun 2023
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Director

Product

The system hasn't had anything new. Netsmart has different versions of things that are more...

Jun 2023
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Director

Relationship

For support, we have one dedicated person, and they are very helpful. If we can get ahold of that...

Jun 2023
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Director

Relationship

The vendor is pretty good at communicating information, and they are good at trying to prepare for...

Jun 2023
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Director

Product, Value

The system has the capability to drive tangible outcomes, but it still allows too much flexibility...

Jun 2023
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Director

Loyalty, Relationship

Netsmart has been pretty clear that they are trying to drive all of their customers toward one of...

Jun 2023
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Director

Value

For pretty much any add-on, there is an added base charge and monthly charge. We are spending a lot...

May 2023
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Director

Loyalty, Product

I like the product’s documentation and the ability to expand when we have aberrations. The system...

May 2023
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Director

Relationship

When we log a case with the support, sometimes there can be a 24–48 hour delay before we get a...

May 2023
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Analyst/Coordinator

Operations, Product

We did have a mess with the OASIS-E implementation in Homecare. There were a lot of issues and...

May 2023
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Analyst/Coordinator

Product

The reason I said I would buy Homecare again is due to the efficiency for the clinicians. The system...

May 2023
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Analyst/Coordinator

Product

One of the biggest gaps in Homecare is definitely the interoperability with our parent...

May 2023
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Analyst/Coordinator

Product, Value

Billing has been an issue in Homecare in terms of doing things we want to do, not really on the side...

May 2023
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Director

Relationship, Product

I like the ease of use and formatting in Home Health EHR. I also like that the vendor stays...

May 2023
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Analyst/Coordinator

Product

One unique thing about Netsmart’s application is that we can use a lot of parts in the application...

May 2023
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Analyst/Coordinator

Relationship, Product

The only problem we have sometimes is that the process of syncing data from a local client into the...

May 2023
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Related Articles
Article
KLAS article icon
The Complexity of the Ever-Evolving Home Health Software Market
16 April 21    |   Paul Hess and Jonathan Christensen
With growth and acquisitions comes the need for robust home health EHR software. Each state has different regulatory requirements and CMS regulations have evolved.
View All Reports
Related Reports
Perception
KLAS article icon
Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
KLAS article icon
Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
KLAS article icon
Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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