Homecare (Home Health EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Product

When it comes to the system's financial reporting, there are still a lot of things that we have to...

May 2024
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Director

Operations, Product

Netsmart's system is a challenge for clinical users because it requires multiple clicks. When it...

May 2024
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Manager

Product

The system's financial reporting options could be better. We use data from the system, but for the...

Mar 2024
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Manager

Relationship

The vendor's support is improving. A previous resource who was assigned to work with us was awful....

Mar 2024
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Manager

Loyalty

We want to switch to a new vendor. In the last couple of years, the number of system issues that we...

Mar 2024
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Manager

Culture, Loyalty

We want to move away from Netsmart because our clinicians don't like Netsmart. One big pain point of...

Mar 2024
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Director

Product

The Homecare system is very comprehensive. It allows for a lot of opportunities to expand on...

Sep 2023
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Director

Product

The thing people complain about the most is that the system is cumbersome. It takes a lot of clicks....

Sep 2023
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Director

Product

For some of the billing work on the back end of Homecare, it is very complicated to identify and fix...

Sep 2023
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Director

Relationship

In all the years I have worked with Netsmart, they haven't moved quickly to make improvements.

Sep 2023
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Director

Culture, Relationship

Netsmart promised us an upgrade to help us with some things, but that upgrade hasn't happened. They...

Aug 2023
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Director

Operations, Product

We upgraded part of the system to a cloud-based version that was supposed to help us prevent any...

Aug 2023
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Director

Relationship, Operations

The vendor wants to charge us for consulting on certain things instead of just answering our...

Aug 2023
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