Homecare (Home Health EHR)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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VP/Other Executive

Other Observations & Comments

Netsmart charges for interfaces, but I would expect them to do that because we pay per license.

Oct 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We were close to leaving Netsmart's product and going to another product, and then we looked at the...

Oct 2022
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Director

Functionality and Upgrades

The product support for the ongoing march of CMS regulations has been consistently timely and...

Jun 2022
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Director

Lessons Learned

One major weakness for a large agency is that processes are often based on interpreting reports...

Jun 2022
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Director

Future Outlook

We have had a pretty good relationship with Netsmart for a long time. We may be looking at another...

Jun 2022
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Director

Relationship

Netsmart has been a solid partner over the years. In the beginning, Netsmart was very receptive to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We love the option of making custom assessments in the Netsmart system because we can change...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Netsmart is a bit of an old client. I prefer a web solution that we don't have to host on a server.

Apr 2022
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Analyst/Coordinator

Future Outlook

I am expecting to be even more satisfied next year with Netsmart because they have been doing some...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

It is easy to manage a lot of the configuration settings on the IT side. We can make changes to bill...

Apr 2022
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Director

Service and Support

We can always call and get ahold of somebody at Netsmart. If the person we reach doesn't know how to...

Apr 2022
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Director

Functionality and Upgrades

We don't have the ability to do a verbal order before the patient is admitted. If the patient calls...

Apr 2022
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Director

Functionality and Upgrades

The process of putting in frequencies is too stringent in the system. We have a patient that gets...

Apr 2022
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Director

Implementation and Training

I just don't really see a lot of opportunities to get ongoing training. The vendor might have...

Apr 2022
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Director

Functionality and Upgrades

Netsmart's system is pretty complicated to use. There are a lot more other user-friendly versions....

Apr 2022
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Director

Functionality and Upgrades

One thing people should know that might be helpful is that we have the ability to do a lot of...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

I have taken for granted that Netsmart Homecare is flexible, customizable, and nimble. We love the...

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I have the vendor’s attention now, but typically, Netsmart charges us for every little thing.

Apr 2022
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VP/Other Executive

Functionality and Upgrades

We use Netsmart’s CareConnect engine to do CCD exchanges in and out, and that module does not work...

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor does charge for lots of things. When I got a quote for the product, I asked whether...

Mar 2022
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Director

Relationship

I would absolutely not buy from this vendor again unless I could buy myUnity Enterprise, which seems...

Mar 2022
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Director

Relationship

The vendor not keeping their promises is a grudge I have been carrying for years. They promised us...

Mar 2022
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Director

Service and Support

The vendor uses a tiered support method. A larger company gets top-tier support, whereas a...

Mar 2022
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Director

Relationship

The thing I like best is that the vendor does monitor our regulations, and they do that pretty well....

Mar 2022
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Director

Technology

The vendor has already delivered new technology with their mobile solution. It is connected to the...

Mar 2022
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Director

Functionality and Upgrades

I have had really good experiences with Homecare. I taught myself the system, and it was easy to...

Mar 2022
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Director

Interfacing and Integration

We don't have an interface with any other EMRs. We do things manually. We have talked to Netsmart...

Mar 2022
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Director

Relationship

Once people let the vendor know something is not working, they communicate about when there is a...

Mar 2022
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Director

Service and Support

We have upgrades all the time, and they happen consistently. The vendor always does a good job of...

Mar 2022
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Director

Functionality and Upgrades

The system collects the data, and it works within the assessment; it is very thorough. It can be...

Mar 2022
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CIO

Interfacing and Integration

There are integration issues with Netsmart's products. The vendor doesn't even integrate across...

Mar 2022
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CIO

Sales and Contracting

The vendor’s contracting process is complicated, and separating from Netsmart is difficult. We did...

Mar 2022
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CIO

Service and Support

Support is not something Netsmart does very well, especially from a proactivity standpoint. Netsmart...

Mar 2022
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CIO

ROI / Cost (care and feeding)

I have issues with Netsmart’s charging for licensing. There seems to be a charging plan that...

Mar 2022
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CIO

Functionality and Upgrades

Homecare has served us for a while, so it is not too bad at driving outcomes. I do not hear any...

Mar 2022
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VP/Other Executive

Technology

Netsmart has a lot of improvement opportunities. The product is still basically the same as it was...

Feb 2022
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