Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Long-Term Care on your dashboard or bookmark under

(Your Products / Your Organization's Products)


PointClickCare (SNF EHR) Comments
Filtered view: All

KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Long-Term Care on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

PointClickCare is very expensive. I would like to see some improvements to its price. The vendor...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give PointClickCare's initial training a low rating. Their more recent training has been...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

From an end user standpoint, PointClickCare is very easy to use. I could log in and navigate my way...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

One of our challenges with PointClickCare is that they have grown exponentially in the short time we...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I like our partnership with the vendor. We have a really good dedicated team at PointClickCare. We...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would purchase the product again, but I would do the implementation and onboarding differently...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PointClickCare avoids charging for every little thing. In fact, they have actually given us some...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PointClickCare is on top of what long-term care and skilled-care facilities need. The vendor is...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

One thing that PointClickCare could certainly do better is reporting. Some of the platforms within...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We recently did an implementation with PointClickCare, and they did a pretty good job. There weren't...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

People really like the system, but I think they liked other systems better. Depending on whether...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The system has the ability to rapidly add wound-care information and imaging and to partner with...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I am able to text my vendor support representatives and get some feedback from them. The customer...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is a great software solution for long-term care, subacute care, and assisted living. We...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The training is very passive, and that is good. There are videos and articles. We can find...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare’s partnerships for integrations are quite extensive; they can provide a lot of integration....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The intuition and flow of the product are much better than our previous vendor's product.

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't had any issues with the support people. The executive involvement is appropriate, and...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare didn't charge extensively for consulting and configuration. That was night and day...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would most likely buy the system again. I don't know what all of the platforms are like. We...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't avoid charging for every little thing, but they are better than they used to be....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we started with the vendor, we wouldn't have rated their implementation very high. However,...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the last calendar year, the vendor has rolled out everything that we have needed. The vendor...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor purchased a whole new company and is now integrating things. It is hard to say what our...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is pretty honest about what they have, but there are some things the vendor could improve...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since the vendor migrated the system to the cloud, we have had quite a bit of downtime. Quite a bit...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor needs a more clear-cut method for suggestions and performance. There could be a hotline...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is doing well at trying to reach out to us as customers and trying to get feedback. The...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

PointClickCare is trying to move as fast as they can. They will tell us about an upgrade or...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

PointClickCare does exactly what it is supposed to do. There are a lot of regulations that we have...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

It would be nice if PointClickCare had better interface options. I would love for this system to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

During the COVID-19 crisis, the vendor came up with some new solutions early on. The new solutions...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would give PointClickCare a high rating for their implementation services. We implement new things...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would give the system a very high rating for working as promoted in the last year. Everything is...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don't really have any integration issues. PointClickCare tries to get to things as quickly as...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PointClickCare is usually on top of delivering new technology. They released an infection control...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have account representatives I deal with directly on a day-to-day or week-to-week basis....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are always improvements that can be made. A lot of the time, we don't know what the price of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have recommended PointClickCare a few times in casual conversations with companies that have...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the system, but sometimes there is not information from particular hospitals. I am assuming...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the system. I don’t know what to compare it to. For me, the system is easy to use. I don’t...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

It took me longer than I thought it would take to learn the system. The problem with it is that...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

All in all, PointClickCare does pretty well. The clinical and the financial aspects are fine. The...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

PointClickCare publishes applications, and we do mobile-device management with those applications....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am not thrilled about the cloud systems. I don't have visibility or control over any part of the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does a lot of updates and improvements to the software. They have added quite a few...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

During implementations, the vendor is there for us throughout the whole thing. Even if we don’t have...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are integrated with our in-house pharmacy. The system seems to work well, but it has had some glitches....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor stays on the cutting edge, and they listen to their customers. They have grown a lot. I...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is so easy to use. It integrates with so many different systems. All we have to do is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can’t give the solution high-enough marks. The people I have had to work with have been great. The...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been working with PointClickCare's integration team, and that team is very helpful. So many...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been using PointClickCare for a long time. I learned the system from scratch and I have...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I can customize PointClickCare to the way that I want to use it. I can break down the software and...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare has sent over a lot of references for COVID-19. There are a lot of sources from them...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't had a bad experience with PointClickCare. Their help and customer service are really good....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare does try to charge for everything. Every single module has its own price. When...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes, when we need training for PointClickCare, getting everybody on board with the same...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of our clinicians don't like PointClickCare's COVID-19 screening because they don't feel that...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Of all the long-term care vendors in the market, I consider PointClickCare to be one of the top two....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

PointClickCare has a pretty strong focus on developing and enhancing the product. Whenever I am...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our biggest worries right now are accessing our data, being able to query reports, and being able to...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our relationship with PointClickCare is strong. They listen to their customers. I had an issue where...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We use a few modules from third parties because PointClickCare has either recently developed those...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

PointClickCare did some things for COVID-19. They offered some educational opportunities....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

At this point, the system is part of our long-term plans. In fact, we are doing more integration...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare has kept their promises, but they move a little slowly. But the things on their road...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't feel nickel-and-dimed by PointClickCare. They are very good at taking into account the fact...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When PointClickCare sends us to their resources, those are just cumbersome. But the people who do...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare is always looking into the future. They are always trying to build more things.

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we can get everything up and running with the pharmacy integration and referral modules, we will...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare gave us an infection control module with updates and everything. They did a very good...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Our users love PointClickCare. There was a time when we considered switching to another vendor in...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I hear good things about PointClickCare, so I think it works as promoted. I never see much...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PointClickCare’s tool is not user friendly. I have used a lot of systems in the past, and...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PointClickCare has not been keeping all their promises. They keep changing things. They are not...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is very hard to find the vendor’s training. I have never had any formal training from...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system has a lot of shortcomings and is not very user friendly. When somebody new comes into the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like PointClickCare’s cash receipts. In that way, the system is a lot easier than other systems...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Unless we call the vendor, we may not get a call back for few days. I have actually seen a lag of...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support and the system itself have some areas that need improvement. I am going to be on...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a great experience with PointClickCare. The system is extremely easy to use. Visually,...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some customized reports that seem like they should be with the PointClickCare system already....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We stay current with the product because it is a fast-paced tool, and the vendor has us on their...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is a component of the system for the clinical-billing aspect. Our IT services team actually...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare's system is very easy to use. We can generate information at our fingertips. We have...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Not all of our needs are being met by the system. The search program needs to be tailored to our...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare needs to reach out to more doctors for integration so that we can send a lot of...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PointClickCare's system is fairly user friendly. There are good options and good programming, and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor does tend to overcharge. They deliver new technology, but they overcharge me for it. I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Things with PointClickCare are wonderful and very good. They supported us through COVID-19 with a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think that PointClickCare nickel-and-dimes us. When we want to do a big project, of course...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are doing a big implementation with something right now, and we have had some hiccups with...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a variety of ways to get the training from PointClickCare, and I like that. The training...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare's system is integrated with a couple of things. We are currently working on a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the reasons that I like PointClickCare's system so much is the ease of use. I hear that from...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The executives from PointClickCare are pretty involved. They reach out to guide us with things that...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would recommend PointClickCare's system. I did consulting for several years, and I wouldn't work...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I am sad that PointClickCare won't have their annual conference this year, but that is not their fault....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The executives don’t call us unless they want to sell us something.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is top of the line. I think it is the best thing around for healthcare.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor charges us for every little thing. There is always a fee when we do things with the vendor....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor’s support is usually right on. Even with COVID-19, the support people usually get right...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

For one area in our facility, the solution’s integration would get a high rating, but for another...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I am old school, and finding information in Pulse and knowing when updates are aren’t as easy as...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I like how the solution is set up. I like how it flows.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare has supported us well throughout the COVID-19 crisis. We haven't really tapped into...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare's system is far and beyond the most integrated EHR on the market. The vendor...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

My overall satisfaction with PointClickCare is however high the scale goes. I have no problems with...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to avoiding charging for every little thing, the answer is yes and no. There are a lot...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t have any issues with PointClickCare's implementation services. They are really good. We can...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare has delivered on all of their promises when it comes to the system working as...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

This is a software program, and it meets our needs. I don’t know whether it is new technology. We...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare's ongoing support is good because they tell us when things are going on and when...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Someone in our leadership is very involved with PointClickCare at the executive level. That person...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The support has kind of fluctuated depending on our business manager at the time. I would actually...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

If I want to use a product that PointClickCare has, there is a charge per resident per day. There is...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Ongoing training from PointClickCare is great. Things were hard initially, but that wasn't the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare's system makes my job a lot easier. It is really user friendly. We are integrated...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare takes care of my problems pretty quickly online. Day to day, I have no contact or...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare is really good about notifying us well in advance about any outages that we might...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is a good product and is easy to use. It is so much more involved than another system we...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a lot of modules in the beginning. The system is doing a lot for us. Some facilities are...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare is in the middle when it comes to charging for every little thing. Obviously, there...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had some people that were higher up the food chain, but they are gone. The people we have now are...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would maybe buy the product again. When we first looked into the vendor, one of the reasons that...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We implemented the product so long ago, and we had to hire an entire team to do the implementation....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is very difficult to work with when it comes to integrating other systems into...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

If we were willing to pay for things, the system's functionality would meet all of our needs. The...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's ongoing support has been very good, but we don't necessarily hear from the executives...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have gotten outcomes from the product, but it is difficult to get reports and things that could...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When enhancements are requested or available, or when additional functionality is requested, we...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Things can be difficult unless organizations have a dedicated person who knows about data relay. The...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The product has worked very well in our environment. We are pleased with the outcome of the build...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

With PointClickCare, everything is a service that we add on. We know up front what additional...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PointClickCare has done a really good job throughout the COVID-19 crisis. Nobody is perfect, but...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PointClickCare hasn’t let us down. They didn’t overpromise in the beginning, even though that is the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PointClickCare really loves to charge for every little thing, but they are up front about it. If I...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Getting things reversed with PointClickCare is difficult. We bought some modules that we didn’t...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Users are beaten over the head with training. Some people start to tune out, and they don’t think...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we don’t know anything about a feature, we are provided with a menu of things that the feature...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PointClickCare's system has a marketplace of certified vendors, so if we have the opportunity to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we get a product such as PointClickCare's system, we have a thousand things going on at the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I honestly don't know what other product would shine better than PointClickCare's system if we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have really seen some tremendous benefits for our billing office from PointClickCare's system. We...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The integration isn’t bad. But we have struggled continuously with the pharmacy integration, and we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PointClickCare is trying to support us during COVID-19. If the vendor has something available, we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In the skilled nursing facility industry, PointClickCare is by far the most user-friendly EMR. Most...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only time that we get asked to pay for extra things is when we add different modules. One of my...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare is definitely part of our long-term plans. If I were choosing an EHR for the first...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been impressed with some of the ways PointClickCare has gone through future products, demos,...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It seems that PointClickCare charges for most things that they can charge for. But since their...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a couple of areas where documentation isn’t within the profile across the community....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Getting through the support channels can be slow and difficult. For certain requests, I believe...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Having one chart for one resident would improve the system; I think most EHR vendors are working...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like that we are fully integrated; we are completely paperless. We have integration with...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to integration, the only thing that we still don’t have is good integration with our...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to ease of use, our surveyors always comment on how easy it is to get the surveys that...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare has good support staff. It may just be because of how long we have been with them,...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

PointClickCare does nickel-and-dime us to death. Every time there is something new that we want to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Things are working well with the system. We have integrations that are going really well, depending...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The PDPM was a challenge for everybody, but part of the challenge comes from the fact that Medicare...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

There are things like therapy code modifiers that are on the front page of the screen. All users can...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

PointClickCare has continued to improve the home health product, but it isn’t there yet.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Whether PointClickCare keeps all their promises is a tough question. They work hard to keep their...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor charges for different modules. One price doesn’t include everything. The vendor has a...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The ease of use for end users depends on how we have the system set up, but it is generally good....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports