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PointClickCare (SNF EHR) Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Until recently, I would have rated PointClickCare’s customer support higher, but I have had some...
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Analyst/Coordinator
I can call PointClickCare’s customer support and talk to somebody directly. Most of the time, the...
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Analyst/Coordinator
Most of the time, PointClickCare avoids nickel-and-diming, but it seems like the integrations that...
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Analyst/Coordinator
PointClickCare’s training is fine. We typically do the training ourselves. The vendor does a quick...
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Analyst/Coordinator
There are a lot of times when I build things out before PointClickCare does, and then a couple of...
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Analyst/Coordinator
An electronic health record is much easier to manage than paper. If I have a request for medical...
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Analyst/Coordinator
Every day, the vendor has new updates. When there is a CMS change, the vendor will update the system...
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Analyst/Coordinator
There is one thing that I go through almost every day, and it is running slow. Every few weeks, the...
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Analyst/Coordinator
So far, I have worked with the same people over and over. I have a very good connection with the...
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Analyst/Coordinator
Recently, we did a training, and the training was not good enough. The trainer was a little fast.
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Analyst/Coordinator
I have talked to people who have just started, and they say that the PointClickCare system is so...
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Analyst/Coordinator
One of the outcomes of using the PointClickCare system has been the ease of doing documentation,...
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Analyst/Coordinator
The main things we were hoping to achieve using the PointClickCare system were the security of...
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Director
If there is a product that we want to integrate with, that is pretty easy to do on the...
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Director
If I wanted to have a new vendor partner be integrated, I would have to have PointClickCare fill out...
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Director
PointClickCare does well with working in different specialties. I have heard that another vendor has...
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Director
PointClickCare has spent a lot of time and money acquiring big external partners to solve...
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Director
I would not have trusted PointClickCare to implement the product, so I had a team learn the system...
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Director
We want to better use raw data for business decisions. PointClickCare is cloud based, so we do not...
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Director
One of the outcomes of the PointClickCare system is transparency. We can see the documentation...
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Analyst/Coordinator
We have had a good return on investment with this software. We have been able to keep all of our...
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Analyst/Coordinator
PointClickCare is always growing and expanding, and so are we. They are always willing to take...
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Analyst/Coordinator
One strength is the ease of use of the system for both end users and those that maintain the system....
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Analyst/Coordinator
Overall, the product is very good. We have recently had a couple of times where the system has gone...
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Analyst/Coordinator
I feel like our satisfaction could potentially bump up. I don’t foresee it getting any worse by any...
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Analyst/Coordinator
We have a customer success manager assigned to our company who is always making sure to at least...
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Analyst/Coordinator
For the most part, the vendor responds in a timely manner. There is sometimes a misunderstanding...
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Director
PointClickCare's system is a great product overall, and PointClickCare is a forward-thinking...
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Manager
I would say that the clinical module is the most powerful, intuitive, and interactive of all the...
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Manager
Since the product is very prevalent in use, less training is needed for new hires.
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Manager
PointClickCare seems to have a great awareness of the industry, which is ever changing. The vendor...
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Manager
The software operates as expected most of the time, although in the A/R, there are some things that...
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Nurse
We don’t use all of the bells and whistles; I wish we did. The only reason I hesitate there is that...
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Nurse
Employee retention is an outcome we have achieved. Our employees like how we use the PointClickCare...
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Nurse
Compliance has definitely been an outcome. We have had deficiency-free surveys for multiple years. I...
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Nurse
PointClickCare is always looking to the future. They are the best. They strive for ways to improve....
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Nurse
My favorite things are integrations with other vendors. I like the push-pull features within the...
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Nurse
I like the way that we are able to customize the system to build what we want, but PointClickCare...
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Nurse
Lately, PointClickCare has been doing things with self-guided configurations and initiations, and I...
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Nurse
Last year with COVID-19, when PointClickCare put out their infection prevention and control module,...
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Nurse
We would still like to see additional work in the realm of behavior management. PointClickCare has...
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COO
We aren't changing from PointClickCare. I tried that one before, and it didn't work.
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COO
A while ago, there were some issues with care planning. PointClickCare has since fixed that issue...
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COO
PointClickCare has done a good job during the COVID-19 crisis. PointClickCare has tried to meet our...
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COO
I don't like the term nickel-and-diming, but PointClickCare does nickel-and-dime us. They charge for...
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COO
Initially, PointClickCare only offered an orientation implementation, and that was on-site. I think...
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COO
There are a lot of things we want to integrate with PointClickCare's system, but to be fair, there...
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COO
PointClickCare's system meets our facility's needs; there is no question about that. We don't have...
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COO
Because the vendor is extremely large, they understand the industry. They target things to make the...
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COO
The vendor's key challenge and opportunity is expanding their base to meet other corporate needs,...
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Director
Every year, we have a PointClickCare summit, and at the end, they have a grand finale where they...
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Director
Although PointClickCare has room to grow, they have done well considering how fast they have had to...
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Director
Talking to individuals at the PointClickCare help desk who lack firsthand knowledge and experience...
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CIO
The vendor's core product is frequently updated. PointClickCare is looking ahead. They are looking...
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VP/Other Executive
PointClickCare will nickel-and-dimes us to death. Any additional service is going to cost us. A lot...
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VP/Other Executive
All of our documentation is online now, and it is easier to review. I tell people that are new to...
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VP/Other Executive
Based on what I have seen with other EMRs, I like the fact that we can navigate a resident's chart...
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Director
Overall, PointClickCare's system is an inexpensive piece of online software. The vendor used to...
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Director
The vendor does a lot of training for me. They have a lot of videos. On one hand, the videos save...
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Director
The general ledger and the billing and financial things need to be combined into a single chart of...
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Director
The vendor executives are very accessible. If I could give the vendor a score of 100, I would. I can...
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Director
The system is a tool to help us get to our outcomes, whether our outcome is a clean audit or...
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CIO
In the past, we did not have standardized content at any of our facilities because users created...
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CIO
With the acquisition of Collective Medical, the drive to value-based care under the PDPM has...
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CIO
PointClickCare’s big strength is probably their market share. They have a good view of the overall...
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CIO
I think eventually there is going to be enough private equity money thrown at post–acute care that...
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CIO
I would give a low rating in terms of PointClickCare’s service being proactive just because they...
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CIO
Previously, our relationship with PointClickCare was fairly sour. In my experience, there are no...
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CIO
The only reason I would not give PointClickCare a perfect score is really because they need more...
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CIO
PointClickCare is not meeting our organization's evolving needs at this point in time. They are...
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Director
We recently copied our data so that we would have the ability to have all our quotes signed up...
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Director
I really appreciate the support PointClickCare has given me over the years. They have attended to my...
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Director
PointClickCare charges for everything. The charges aren't that expensive though. When I know I want...
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Director
PointClickCare integrates with so many different products that we use. It integrates with our...
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Director
PointClickCare has too many people. We never know who to go to when we need something. With our...
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CIO
There is strong integration between the PointClickCare system and other software, including our...
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CIO
For the most part, PointClickCare has done a good job of keeping their promises. The web support is...
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CIO
One key strength of the vendor is their system's ability to integrate with other products....
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CIO
PointClickCare charges extra for a lot of things. There are some things that have no cost, but each...
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Manager
We like PointClickCare's solution a lot. We like the ease of use and the fact that we have...
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Manager
When we started with PointClickCare, they were exploding, and training was an issue back then. It...
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Manager
We have an account manager with PointClickCare, and we have another person who works with...
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Analyst/Coordinator
The biggest benefit of PointClickCare is that we get paid sooner than we used to. We have the...
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Analyst/Coordinator
PointClickCare is a partner. The reason why I feel that way is that they are very innovative. A lot...
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Analyst/Coordinator
The vendor does a lot of restructuring internally, and that allows us to meet new people. Some of...
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Analyst/Coordinator
The vendor does a decent job of resolving problems through the help desk process. We sometimes may...
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Analyst/Coordinator
We were really starting to see a lot of inefficiencies, so we decided to see what we could do to...
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Analyst/Coordinator
The thing I would share with people is to be really careful when they are working with their...
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Analyst/Coordinator
Based on the vendor's requirements, we can cancel anytime we want; we just need 30 days of advanced...
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CIO
Implementing PointClickCare was pretty easy. We had some other products before this one, but we...
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CIO
PointClickCare doesn't really have any interface capabilities. The vendor is weak in that area. We...
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CIO
PointClickCare is easy to use and to train new users on. We have had a lot of staff turnover, but we...
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CIO
The vendor's support people have been very responsive when we have needed them. The vendor...
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Director
PointClickCare is very expensive. I would like to see some improvements to its price. The vendor...
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Director
I would give PointClickCare's initial training a low rating. Their more recent training has been...
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Director
From an end user standpoint, PointClickCare is very easy to use. I could log in and navigate my way...
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Director
One of our challenges with PointClickCare is that they have grown exponentially in the short time we...
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Director
I like our partnership with the vendor. We have a really good dedicated team at PointClickCare. We...
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Nurse
I would purchase the product again, but I would do the implementation and onboarding differently...
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Nurse
PointClickCare avoids charging for every little thing. In fact, they have actually given us some...
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Nurse
PointClickCare is on top of what long-term care and skilled-care facilities need. The vendor is...
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Nurse
One thing that PointClickCare could certainly do better is reporting. Some of the platforms within...
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Director
We recently did an implementation with PointClickCare, and they did a pretty good job. There weren't...
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Director
People really like the system, but I think they liked other systems better. Depending on whether...
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Director
The system has the ability to rapidly add wound-care information and imaging and to partner with...
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Director
I am able to text my vendor support representatives and get some feedback from them. The customer...
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Director
The product is a great software solution for long-term care, subacute care, and assisted living. We...
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Director
The training is very passive, and that is good. There are videos and articles. We can find...
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Director
PointClickCare’s partnerships for integrations are quite extensive; they can provide a lot of integration....
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Director
The intuition and flow of the product are much better than our previous vendor's product.
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Director
I haven't had any issues with the support people. The executive involvement is appropriate, and...
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Director
PointClickCare didn't charge extensively for consulting and configuration. That was night and day...
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Manager
I would most likely buy the system again. I don't know what all of the platforms are like. We...
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Manager
The vendor doesn't avoid charging for every little thing, but they are better than they used to be....
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Manager
When we started with the vendor, we wouldn't have rated their implementation very high. However,...
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Manager
In the last calendar year, the vendor has rolled out everything that we have needed. The vendor...
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Manager
The vendor purchased a whole new company and is now integrating things. It is hard to say what our...
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Manager
The vendor is pretty honest about what they have, but there are some things the vendor could improve...
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Manager
Since the vendor migrated the system to the cloud, we have had quite a bit of downtime. Quite a bit...
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Manager
The vendor needs a more clear-cut method for suggestions and performance. There could be a hotline...
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Manager
The vendor is doing well at trying to reach out to us as customers and trying to get feedback. The...
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CEO/President
PointClickCare is trying to move as fast as they can. They will tell us about an upgrade or...
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CIO
PointClickCare does exactly what it is supposed to do. There are a lot of regulations that we have...
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CIO
It would be nice if PointClickCare had better interface options. I would love for this system to...
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Analyst/Coordinator
During the COVID-19 crisis, the vendor came up with some new solutions early on. The new solutions...
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Analyst/Coordinator
I would give PointClickCare a high rating for their implementation services. We implement new things...
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Analyst/Coordinator
I would give the system a very high rating for working as promoted in the last year. Everything is...
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Analyst/Coordinator
We don't really have any integration issues. PointClickCare tries to get to things as quickly as...
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Analyst/Coordinator
PointClickCare is usually on top of delivering new technology. They released an infection control...
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Analyst/Coordinator
We have account representatives I deal with directly on a day-to-day or week-to-week basis....
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Analyst/Coordinator
There are always improvements that can be made. A lot of the time, we don't know what the price of...
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Analyst/Coordinator
We have recommended PointClickCare a few times in casual conversations with companies that have...
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Director
I like the system, but sometimes there is not information from particular hospitals. I am assuming...
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Director
I like the system. I don’t know what to compare it to. For me, the system is easy to use. I don’t...
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Director
It took me longer than I thought it would take to learn the system. The problem with it is that...
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CIO
All in all, PointClickCare does pretty well. The clinical and the financial aspects are fine. The...
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CIO
PointClickCare publishes applications, and we do mobile-device management with those applications....
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CIO
I am not thrilled about the cloud systems. I don't have visibility or control over any part of the...
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Manager
The vendor does a lot of updates and improvements to the software. They have added quite a few...
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Manager
During implementations, the vendor is there for us throughout the whole thing. Even if we don’t have...
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Manager
We are integrated with our in-house pharmacy. The system seems to work well, but it has had some glitches....
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Manager
The vendor stays on the cutting edge, and they listen to their customers. They have grown a lot. I...
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Manager
The solution is so easy to use. It integrates with so many different systems. All we have to do is...
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Manager
I can’t give the solution high-enough marks. The people I have had to work with have been great. The...
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Director
I have been working with PointClickCare's integration team, and that team is very helpful. So many...
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Director
I have been using PointClickCare for a long time. I learned the system from scratch and I have...
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Director
I can customize PointClickCare to the way that I want to use it. I can break down the software and...
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Director
PointClickCare has sent over a lot of references for COVID-19. There are a lot of sources from them...
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Director
I haven't had a bad experience with PointClickCare. Their help and customer service are really good....
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Director
PointClickCare does try to charge for everything. Every single module has its own price. When...
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Director
Sometimes, when we need training for PointClickCare, getting everybody on board with the same...
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Director
Some of our clinicians don't like PointClickCare's COVID-19 screening because they don't feel that...
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CIO
Of all the long-term care vendors in the market, I consider PointClickCare to be one of the top two....
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CIO
PointClickCare has a pretty strong focus on developing and enhancing the product. Whenever I am...
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CIO
Our biggest worries right now are accessing our data, being able to query reports, and being able to...
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CIO
Our relationship with PointClickCare is strong. They listen to their customers. I had an issue where...
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CIO
We use a few modules from third parties because PointClickCare has either recently developed those...
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CIO
PointClickCare did some things for COVID-19. They offered some educational opportunities....
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Manager
At this point, the system is part of our long-term plans. In fact, we are doing more integration...
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Manager
PointClickCare has kept their promises, but they move a little slowly. But the things on their road...
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Manager
We don't feel nickel-and-dimed by PointClickCare. They are very good at taking into account the fact...
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Manager
When PointClickCare sends us to their resources, those are just cumbersome. But the people who do...
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Manager
PointClickCare is always looking into the future. They are always trying to build more things.
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Manager
If we can get everything up and running with the pharmacy integration and referral modules, we will...
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Manager
PointClickCare gave us an infection control module with updates and everything. They did a very good...
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CMIO
Our users love PointClickCare. There was a time when we considered switching to another vendor in...
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CMIO
I hear good things about PointClickCare, so I think it works as promoted. I never see much...
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Analyst/Coordinator
PointClickCare’s tool is not user friendly. I have used a lot of systems in the past, and...
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Analyst/Coordinator
PointClickCare has not been keeping all their promises. They keep changing things. They are not...
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Analyst/Coordinator
It is very hard to find the vendor’s training. I have never had any formal training from...
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Analyst/Coordinator
The system has a lot of shortcomings and is not very user friendly. When somebody new comes into the...
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Analyst/Coordinator
I like PointClickCare’s cash receipts. In that way, the system is a lot easier than other systems...
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Analyst/Coordinator
Unless we call the vendor, we may not get a call back for few days. I have actually seen a lag of...
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Analyst/Coordinator
The support and the system itself have some areas that need improvement. I am going to be on...
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Manager
We have had a great experience with PointClickCare. The system is extremely easy to use. Visually,...
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Manager
There are some customized reports that seem like they should be with the PointClickCare system already....
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