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PointClickCare (SNF EHR) Comments
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Commentary Summary
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User Commentary
Director
Overall, PointClickCare's system is an inexpensive piece of online software. The vendor used to...
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Director
The vendor does a lot of training for me. They have a lot of videos. On one hand, the videos save...
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Director
The general ledger and the billing and financial things need to be combined into a single chart of...
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Director
The vendor executives are very accessible. If I could give the vendor a score of 100, I would. I can...
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Director
The system is a tool to help us get to our outcomes, whether our outcome is a clean audit or...
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CIO
In the past, we did not have standardized content at any of our facilities because users created...
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CIO
With the acquisition of Collective Medical, the drive to value-based care under the PDPM has...
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CIO
PointClickCare’s big strength is probably their market share. They have a good view of the overall...
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CIO
I think eventually there is going to be enough private equity money thrown at post–acute care that...
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CIO
I would give a low rating in terms of PointClickCare’s service being proactive just because they...
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CIO
Previously, our relationship with PointClickCare was fairly sour. In my experience, there are no...
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CIO
The only reason I would not give PointClickCare a perfect score is really because they need more...
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CIO
PointClickCare is not meeting our organization's evolving needs at this point in time. They are...
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Director
We recently copied our data so that we would have the ability to have all our quotes signed up...
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Director
I really appreciate the support PointClickCare has given me over the years. They have attended to my...
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Director
PointClickCare charges for everything. The charges aren't that expensive though. When I know I want...
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Director
PointClickCare integrates with so many different products that we use. It integrates with our...
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Director
PointClickCare has too many people. We never know who to go to when we need something. With our...
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CIO
There is strong integration between the PointClickCare system and other software, including our...
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CIO
For the most part, PointClickCare has done a good job of keeping their promises. The web support is...
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CIO
One key strength of the vendor is their system's ability to integrate with other products....
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CIO
PointClickCare charges extra for a lot of things. There are some things that have no cost, but each...
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Manager
We like PointClickCare's solution a lot. We like the ease of use and the fact that we have...
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Manager
When we started with PointClickCare, they were exploding, and training was an issue back then. It...
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Manager
We have an account manager with PointClickCare, and we have another person who works with...
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Analyst/Coordinator
The biggest benefit of PointClickCare is that we get paid sooner than we used to. We have the...
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Analyst/Coordinator
PointClickCare is a partner. The reason why I feel that way is that they are very innovative. A lot...
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Analyst/Coordinator
The vendor does a lot of restructuring internally, and that allows us to meet new people. Some of...
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Analyst/Coordinator
The vendor does a decent job of resolving problems through the help desk process. We sometimes may...
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Analyst/Coordinator
We were really starting to see a lot of inefficiencies, so we decided to see what we could do to...
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Analyst/Coordinator
The thing I would share with people is to be really careful when they are working with their...
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Analyst/Coordinator
Based on the vendor's requirements, we can cancel anytime we want; we just need 30 days of advanced...
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CIO
Implementing PointClickCare was pretty easy. We had some other products before this one, but we...
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CIO
PointClickCare doesn't really have any interface capabilities. The vendor is weak in that area. We...
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CIO
PointClickCare is easy to use and to train new users on. We have had a lot of staff turnover, but we...
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CIO
The vendor's support people have been very responsive when we have needed them. The vendor...
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Director
PointClickCare is very expensive. I would like to see some improvements to its price. The vendor...
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Director
I would give PointClickCare's initial training a low rating. Their more recent training has been...
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Director
From an end user standpoint, PointClickCare is very easy to use. I could log in and navigate my way...
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Director
One of our challenges with PointClickCare is that they have grown exponentially in the short time we...
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Director
I like our partnership with the vendor. We have a really good dedicated team at PointClickCare. We...
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Nurse
I would purchase the product again, but I would do the implementation and onboarding differently...
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Nurse
PointClickCare avoids charging for every little thing. In fact, they have actually given us some...
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Nurse
PointClickCare is on top of what long-term care and skilled-care facilities need. The vendor is...
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Nurse
One thing that PointClickCare could certainly do better is reporting. Some of the platforms within...
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Director
We recently did an implementation with PointClickCare, and they did a pretty good job. There weren't...
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Director
People really like the system, but I think they liked other systems better. Depending on whether...
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Director
The system has the ability to rapidly add wound-care information and imaging and to partner with...
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Director
I am able to text my vendor support representatives and get some feedback from them. The customer...
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Director
The product is a great software solution for long-term care, subacute care, and assisted living. We...
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Director
The training is very passive, and that is good. There are videos and articles. We can find...
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Director
PointClickCare’s partnerships for integrations are quite extensive; they can provide a lot of integration....
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Director
The intuition and flow of the product are much better than our previous vendor's product.
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Director
I haven't had any issues with the support people. The executive involvement is appropriate, and...
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Director
PointClickCare didn't charge extensively for consulting and configuration. That was night and day...
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Manager
I would most likely buy the system again. I don't know what all of the platforms are like. We...
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Manager
The vendor doesn't avoid charging for every little thing, but they are better than they used to be....
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Manager
When we started with the vendor, we wouldn't have rated their implementation very high. However,...
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Manager
In the last calendar year, the vendor has rolled out everything that we have needed. The vendor...
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Manager
The vendor purchased a whole new company and is now integrating things. It is hard to say what our...
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Manager
The vendor is pretty honest about what they have, but there are some things the vendor could improve...
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Manager
Since the vendor migrated the system to the cloud, we have had quite a bit of downtime. Quite a bit...
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Manager
The vendor needs a more clear-cut method for suggestions and performance. There could be a hotline...
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Manager
The vendor is doing well at trying to reach out to us as customers and trying to get feedback. The...
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CEO/President
PointClickCare is trying to move as fast as they can. They will tell us about an upgrade or...
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CIO
PointClickCare does exactly what it is supposed to do. There are a lot of regulations that we have...
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CIO
It would be nice if PointClickCare had better interface options. I would love for this system to...
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Analyst/Coordinator
During the COVID-19 crisis, the vendor came up with some new solutions early on. The new solutions...
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Analyst/Coordinator
I would give PointClickCare a high rating for their implementation services. We implement new things...
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Analyst/Coordinator
I would give the system a very high rating for working as promoted in the last year. Everything is...
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Analyst/Coordinator
We don't really have any integration issues. PointClickCare tries to get to things as quickly as...
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Analyst/Coordinator
PointClickCare is usually on top of delivering new technology. They released an infection control...
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Analyst/Coordinator
We have account representatives I deal with directly on a day-to-day or week-to-week basis....
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Analyst/Coordinator
There are always improvements that can be made. A lot of the time, we don't know what the price of...
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Analyst/Coordinator
We have recommended PointClickCare a few times in casual conversations with companies that have...
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Director
I like the system, but sometimes there is not information from particular hospitals. I am assuming...
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Director
I like the system. I don’t know what to compare it to. For me, the system is easy to use. I don’t...
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Director
It took me longer than I thought it would take to learn the system. The problem with it is that...
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CIO
All in all, PointClickCare does pretty well. The clinical and the financial aspects are fine. The...
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CIO
PointClickCare publishes applications, and we do mobile-device management with those applications....
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CIO
I am not thrilled about the cloud systems. I don't have visibility or control over any part of the...
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Manager
The vendor does a lot of updates and improvements to the software. They have added quite a few...
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Manager
During implementations, the vendor is there for us throughout the whole thing. Even if we don’t have...
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Manager
We are integrated with our in-house pharmacy. The system seems to work well, but it has had some glitches....
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Manager
The vendor stays on the cutting edge, and they listen to their customers. They have grown a lot. I...
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Manager
The solution is so easy to use. It integrates with so many different systems. All we have to do is...
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Manager
I can’t give the solution high-enough marks. The people I have had to work with have been great. The...
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Director
I have been working with PointClickCare's integration team, and that team is very helpful. So many...
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Director
I have been using PointClickCare for a long time. I learned the system from scratch and I have...
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Director
I can customize PointClickCare to the way that I want to use it. I can break down the software and...
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Director
PointClickCare has sent over a lot of references for COVID-19. There are a lot of sources from them...
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Director
I haven't had a bad experience with PointClickCare. Their help and customer service are really good....
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Director
PointClickCare does try to charge for everything. Every single module has its own price. When...
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Director
Sometimes, when we need training for PointClickCare, getting everybody on board with the same...
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Director
Some of our clinicians don't like PointClickCare's COVID-19 screening because they don't feel that...
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CIO
Of all the long-term care vendors in the market, I consider PointClickCare to be one of the top two....
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CIO
PointClickCare has a pretty strong focus on developing and enhancing the product. Whenever I am...
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CIO
Our biggest worries right now are accessing our data, being able to query reports, and being able to...
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CIO
Our relationship with PointClickCare is strong. They listen to their customers. I had an issue where...
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CIO
We use a few modules from third parties because PointClickCare has either recently developed those...
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CIO
PointClickCare did some things for COVID-19. They offered some educational opportunities....
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Manager
At this point, the system is part of our long-term plans. In fact, we are doing more integration...
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Manager
PointClickCare has kept their promises, but they move a little slowly. But the things on their road...
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Manager
We don't feel nickel-and-dimed by PointClickCare. They are very good at taking into account the fact...
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Manager
When PointClickCare sends us to their resources, those are just cumbersome. But the people who do...
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Manager
PointClickCare is always looking into the future. They are always trying to build more things.
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Manager
If we can get everything up and running with the pharmacy integration and referral modules, we will...
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Manager
PointClickCare gave us an infection control module with updates and everything. They did a very good...
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CMIO
Our users love PointClickCare. There was a time when we considered switching to another vendor in...
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CMIO
I hear good things about PointClickCare, so I think it works as promoted. I never see much...
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Analyst/Coordinator
PointClickCare’s tool is not user friendly. I have used a lot of systems in the past, and...
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Analyst/Coordinator
PointClickCare has not been keeping all their promises. They keep changing things. They are not...
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Analyst/Coordinator
It is very hard to find the vendor’s training. I have never had any formal training from...
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Analyst/Coordinator
The system has a lot of shortcomings and is not very user friendly. When somebody new comes into the...
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Analyst/Coordinator
I like PointClickCare’s cash receipts. In that way, the system is a lot easier than other systems...
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Analyst/Coordinator
Unless we call the vendor, we may not get a call back for few days. I have actually seen a lag of...
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Analyst/Coordinator
The support and the system itself have some areas that need improvement. I am going to be on...
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Manager
We have had a great experience with PointClickCare. The system is extremely easy to use. Visually,...
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Manager
There are some customized reports that seem like they should be with the PointClickCare system already....
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VP/Other Executive
We stay current with the product because it is a fast-paced tool, and the vendor has us on their...
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VP/Other Executive
There is a component of the system for the clinical-billing aspect. Our IT services team actually...
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Director
PointClickCare's system is very easy to use. We can generate information at our fingertips. We have...
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Director
Not all of our needs are being met by the system. The search program needs to be tailored to our...
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Director
PointClickCare needs to reach out to more doctors for integration so that we can send a lot of...
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VP/Other Executive
PointClickCare's system is fairly user friendly. There are good options and good programming, and...
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VP/Other Executive
The vendor does tend to overcharge. They deliver new technology, but they overcharge me for it. I...
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Director
Things with PointClickCare are wonderful and very good. They supported us through COVID-19 with a...
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Director
I don't think that PointClickCare nickel-and-dimes us. When we want to do a big project, of course...
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Director
We are doing a big implementation with something right now, and we have had some hiccups with...
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Director
There is a variety of ways to get the training from PointClickCare, and I like that. The training...
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Director
PointClickCare's system is integrated with a couple of things. We are currently working on a...
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Director
One of the reasons that I like PointClickCare's system so much is the ease of use. I hear that from...
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Director
The executives from PointClickCare are pretty involved. They reach out to guide us with things that...
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Director
I would recommend PointClickCare's system. I did consulting for several years, and I wouldn't work...
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Director
I am sad that PointClickCare won't have their annual conference this year, but that is not their fault....
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Analyst/Coordinator
The executives don’t call us unless they want to sell us something.
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Analyst/Coordinator
The system is top of the line. I think it is the best thing around for healthcare.
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Analyst/Coordinator
The vendor charges us for every little thing. There is always a fee when we do things with the vendor....
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Analyst/Coordinator
The vendor’s support is usually right on. Even with COVID-19, the support people usually get right...
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Nurse
For one area in our facility, the solution’s integration would get a high rating, but for another...
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Nurse
I am old school, and finding information in Pulse and knowing when updates are aren’t as easy as...
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Nurse
I like how the solution is set up. I like how it flows.
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Manager
PointClickCare has supported us well throughout the COVID-19 crisis. We haven't really tapped into...
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Manager
PointClickCare's system is far and beyond the most integrated EHR on the market. The vendor...
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Manager
My overall satisfaction with PointClickCare is however high the scale goes. I have no problems with...
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Manager
When it comes to avoiding charging for every little thing, the answer is yes and no. There are a lot...
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Manager
I don’t have any issues with PointClickCare's implementation services. They are really good. We can...
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Manager
PointClickCare has delivered on all of their promises when it comes to the system working as...
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Manager
This is a software program, and it meets our needs. I don’t know whether it is new technology. We...
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Manager
PointClickCare's ongoing support is good because they tell us when things are going on and when...
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Manager
Someone in our leadership is very involved with PointClickCare at the executive level. That person...
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Director
The support has kind of fluctuated depending on our business manager at the time. I would actually...
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Director
If I want to use a product that PointClickCare has, there is a charge per resident per day. There is...
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Director
Ongoing training from PointClickCare is great. Things were hard initially, but that wasn't the...
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Director
PointClickCare's system makes my job a lot easier. It is really user friendly. We are integrated...
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Director
PointClickCare takes care of my problems pretty quickly online. Day to day, I have no contact or...
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Director
PointClickCare is really good about notifying us well in advance about any outages that we might...
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Manager
The system is a good product and is easy to use. It is so much more involved than another system we...
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Manager
We had a lot of modules in the beginning. The system is doing a lot for us. Some facilities are...
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Manager
PointClickCare is in the middle when it comes to charging for every little thing. Obviously, there...
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Manager
We had some people that were higher up the food chain, but they are gone. The people we have now are...
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Director
I would maybe buy the product again. When we first looked into the vendor, one of the reasons that...
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Director
We implemented the product so long ago, and we had to hire an entire team to do the implementation....
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Director
The vendor is very difficult to work with when it comes to integrating other systems into...
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Director
If we were willing to pay for things, the system's functionality would meet all of our needs. The...
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Director
The vendor's ongoing support has been very good, but we don't necessarily hear from the executives...
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Director
We have gotten outcomes from the product, but it is difficult to get reports and things that could...
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Director
When enhancements are requested or available, or when additional functionality is requested, we...
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Director
Things can be difficult unless organizations have a dedicated person who knows about data relay. The...
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Director
The product has worked very well in our environment. We are pleased with the outcome of the build...
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Director
With PointClickCare, everything is a service that we add on. We know up front what additional...
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Director
PointClickCare has done a really good job throughout the COVID-19 crisis. Nobody is perfect, but...
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Analyst/Coordinator
PointClickCare hasn’t let us down. They didn’t overpromise in the beginning, even though that is the...
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Analyst/Coordinator
PointClickCare really loves to charge for every little thing, but they are up front about it. If I...
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Analyst/Coordinator
Getting things reversed with PointClickCare is difficult. We bought some modules that we didn’t...
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Analyst/Coordinator
Users are beaten over the head with training. Some people start to tune out, and they don’t think...
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Analyst/Coordinator
When we don’t know anything about a feature, we are provided with a menu of things that the feature...
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Analyst/Coordinator
PointClickCare's system has a marketplace of certified vendors, so if we have the opportunity to...
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Analyst/Coordinator
When we get a product such as PointClickCare's system, we have a thousand things going on at the...
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Analyst/Coordinator
I honestly don't know what other product would shine better than PointClickCare's system if we...
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Analyst/Coordinator
We have really seen some tremendous benefits for our billing office from PointClickCare's system. We...
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Analyst/Coordinator
The integration isn’t bad. But we have struggled continuously with the pharmacy integration, and we...
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Analyst/Coordinator
PointClickCare is trying to support us during COVID-19. If the vendor has something available, we...
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