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PointClickCare (SNF EHR) Comments
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KLAS Research Director - Paul Hess
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User Commentary

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Director

Overall, PointClickCare's system is an inexpensive piece of online software. The vendor used to...

May 2021
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Director

The vendor does a lot of training for me. They have a lot of videos. On one hand, the videos save...

May 2021
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Director

The general ledger and the billing and financial things need to be combined into a single chart of...

May 2021
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Director

The vendor executives are very accessible. If I could give the vendor a score of 100, I would. I can...

May 2021
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Director

The system is a tool to help us get to our outcomes, whether our outcome is a clean audit or...

May 2021
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CIO

In the past, we did not have standardized content at any of our facilities because users created...

Apr 2021
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CIO

With the acquisition of Collective Medical, the drive to value-based care under the PDPM has...

Apr 2021
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CIO

PointClickCare’s big strength is probably their market share. They have a good view of the overall...

Apr 2021
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CIO

I think eventually there is going to be enough private equity money thrown at post–acute care that...

Apr 2021
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CIO

I would give a low rating in terms of PointClickCare’s service being proactive just because they...

Apr 2021
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CIO

Previously, our relationship with PointClickCare was fairly sour. In my experience, there are no...

Apr 2021
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CIO

The only reason I would not give PointClickCare a perfect score is really because they need more...

Apr 2021
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CIO

PointClickCare is not meeting our organization's evolving needs at this point in time. They are...

Apr 2021
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Director

We recently copied our data so that we would have the ability to have all our quotes signed up...

Apr 2021
(0)
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Director

I really appreciate the support PointClickCare has given me over the years. They have attended to my...

Apr 2021
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Director

PointClickCare charges for everything. The charges aren't that expensive though. When I know I want...

Apr 2021
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Director

PointClickCare integrates with so many different products that we use. It integrates with our...

Apr 2021
(0)
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Director

PointClickCare has too many people. We never know who to go to when we need something. With our...

Apr 2021
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CIO

There is strong integration between the PointClickCare system and other software, including our...

Mar 2021
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CIO

For the most part, PointClickCare has done a good job of keeping their promises. The web support is...

Mar 2021
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CIO

One key strength of the vendor is their system's ability to integrate with other products....

Mar 2021
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CIO

PointClickCare charges extra for a lot of things. There are some things that have no cost, but each...

Mar 2021
(0)
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Manager

We like PointClickCare's solution a lot. We like the ease of use and the fact that we have...

Mar 2021
(0)
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Manager

When we started with PointClickCare, they were exploding, and training was an issue back then. It...

Mar 2021
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Manager

We have an account manager with PointClickCare, and we have another person who works with...

Mar 2021
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Analyst/Coordinator

The biggest benefit of PointClickCare is that we get paid sooner than we used to. We have the...

Mar 2021
(0)
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Analyst/Coordinator

PointClickCare is a partner. The reason why I feel that way is that they are very innovative. A lot...

Mar 2021
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Analyst/Coordinator

The vendor does a lot of restructuring internally, and that allows us to meet new people. Some of...

Mar 2021
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Analyst/Coordinator

The vendor does a decent job of resolving problems through the help desk process. We sometimes may...

Mar 2021
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Analyst/Coordinator

We were really starting to see a lot of inefficiencies, so we decided to see what we could do to...

Mar 2021
(0)
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Analyst/Coordinator

The thing I would share with people is to be really careful when they are working with their...

Mar 2021
(0)
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Analyst/Coordinator

Based on the vendor's requirements, we can cancel anytime we want; we just need 30 days of advanced...

Mar 2021
(0)
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CIO

Implementing PointClickCare was pretty easy. We had some other products before this one, but we...

Mar 2021
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CIO

PointClickCare doesn't really have any interface capabilities. The vendor is weak in that area. We...

Mar 2021
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CIO

PointClickCare is easy to use and to train new users on. We have had a lot of staff turnover, but we...

Mar 2021
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CIO

The vendor's support people have been very responsive when we have needed them. The vendor...

Mar 2021
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Director

PointClickCare is very expensive. I would like to see some improvements to its price. The vendor...

Feb 2021
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Director

I would give PointClickCare's initial training a low rating. Their more recent training has been...

Feb 2021
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Director

From an end user standpoint, PointClickCare is very easy to use. I could log in and navigate my way...

Feb 2021
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Director

One of our challenges with PointClickCare is that they have grown exponentially in the short time we...

Feb 2021
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Director

I like our partnership with the vendor. We have a really good dedicated team at PointClickCare. We...

Feb 2021
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Nurse

I would purchase the product again, but I would do the implementation and onboarding differently...

Feb 2021
(0)
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Nurse

PointClickCare avoids charging for every little thing. In fact, they have actually given us some...

Feb 2021
(0)
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Nurse

PointClickCare is on top of what long-term care and skilled-care facilities need. The vendor is...

Feb 2021
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Nurse

One thing that PointClickCare could certainly do better is reporting. Some of the platforms within...

Feb 2021
(0)
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Director

We recently did an implementation with PointClickCare, and they did a pretty good job. There weren't...

Feb 2021
(0)
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Director

People really like the system, but I think they liked other systems better. Depending on whether...

Feb 2021
(0)
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Director

The system has the ability to rapidly add wound-care information and imaging and to partner with...

Feb 2021
(0)
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Director

I am able to text my vendor support representatives and get some feedback from them. The customer...

Feb 2021
(0)
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Director

The product is a great software solution for long-term care, subacute care, and assisted living. We...

Feb 2021
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Director

The training is very passive, and that is good. There are videos and articles. We can find...

Feb 2021
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Director

PointClickCare’s partnerships for integrations are quite extensive; they can provide a lot of integration....

Feb 2021
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Director

The intuition and flow of the product are much better than our previous vendor's product.

Feb 2021
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Director

I haven't had any issues with the support people. The executive involvement is appropriate, and...

Feb 2021
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Director

PointClickCare didn't charge extensively for consulting and configuration. That was night and day...

Feb 2021
(0)
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Manager

I would most likely buy the system again. I don't know what all of the platforms are like. We...

Feb 2021
(0)
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Manager

The vendor doesn't avoid charging for every little thing, but they are better than they used to be....

Feb 2021
(0)
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Manager

When we started with the vendor, we wouldn't have rated their implementation very high. However,...

Feb 2021
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Manager

In the last calendar year, the vendor has rolled out everything that we have needed. The vendor...

Feb 2021
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Manager

The vendor purchased a whole new company and is now integrating things. It is hard to say what our...

Feb 2021
(0)
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Manager

The vendor is pretty honest about what they have, but there are some things the vendor could improve...

Feb 2021
(0)
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Manager

Since the vendor migrated the system to the cloud, we have had quite a bit of downtime. Quite a bit...

Feb 2021
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Manager

The vendor needs a more clear-cut method for suggestions and performance. There could be a hotline...

Feb 2021
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Manager

The vendor is doing well at trying to reach out to us as customers and trying to get feedback. The...

Feb 2021
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CEO/President

PointClickCare is trying to move as fast as they can. They will tell us about an upgrade or...

Jan 2021
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CIO

PointClickCare does exactly what it is supposed to do. There are a lot of regulations that we have...

Nov 2020
(0)
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CIO

It would be nice if PointClickCare had better interface options. I would love for this system to...

Nov 2020
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Analyst/Coordinator

During the COVID-19 crisis, the vendor came up with some new solutions early on. The new solutions...

Oct 2020
(0)
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Analyst/Coordinator

I would give PointClickCare a high rating for their implementation services. We implement new things...

Oct 2020
(0)
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Analyst/Coordinator

I would give the system a very high rating for working as promoted in the last year. Everything is...

Oct 2020
(0)
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Analyst/Coordinator

We don't really have any integration issues. PointClickCare tries to get to things as quickly as...

Oct 2020
(0)
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Analyst/Coordinator

PointClickCare is usually on top of delivering new technology. They released an infection control...

Oct 2020
(0)
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Analyst/Coordinator

We have account representatives I deal with directly on a day-to-day or week-to-week basis....

Oct 2020
(0)
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Analyst/Coordinator

There are always improvements that can be made. A lot of the time, we don't know what the price of...

Oct 2020
(0)
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Analyst/Coordinator

We have recommended PointClickCare a few times in casual conversations with companies that have...

Oct 2020
(0)
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Director

I like the system, but sometimes there is not information from particular hospitals. I am assuming...

Oct 2020
(0)
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Director

I like the system. I don’t know what to compare it to. For me, the system is easy to use. I don’t...

Oct 2020
(0)
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Director

It took me longer than I thought it would take to learn the system. The problem with it is that...

Oct 2020
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CIO

All in all, PointClickCare does pretty well. The clinical and the financial aspects are fine. The...

Oct 2020
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CIO

PointClickCare publishes applications, and we do mobile-device management with those applications....

Oct 2020
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CIO

I am not thrilled about the cloud systems. I don't have visibility or control over any part of the...

Oct 2020
(0)
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Manager

The vendor does a lot of updates and improvements to the software. They have added quite a few...

Sep 2020
(0)
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Manager

During implementations, the vendor is there for us throughout the whole thing. Even if we don’t have...

Sep 2020
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Manager

We are integrated with our in-house pharmacy. The system seems to work well, but it has had some glitches....

Sep 2020
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Manager

The vendor stays on the cutting edge, and they listen to their customers. They have grown a lot. I...

Sep 2020
(0)
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Manager

The solution is so easy to use. It integrates with so many different systems. All we have to do is...

Sep 2020
(0)
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Manager

I can’t give the solution high-enough marks. The people I have had to work with have been great. The...

Sep 2020
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Director

I have been working with PointClickCare's integration team, and that team is very helpful. So many...

Sep 2020
(0)
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Director

I have been using PointClickCare for a long time. I learned the system from scratch and I have...

Sep 2020
(0)
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Director

I can customize PointClickCare to the way that I want to use it. I can break down the software and...

Sep 2020
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Director

PointClickCare has sent over a lot of references for COVID-19. There are a lot of sources from them...

Sep 2020
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Director

I haven't had a bad experience with PointClickCare. Their help and customer service are really good....

Sep 2020
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Director

PointClickCare does try to charge for everything. Every single module has its own price. When...

Sep 2020
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Director

Sometimes, when we need training for PointClickCare, getting everybody on board with the same...

Sep 2020
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Director

Some of our clinicians don't like PointClickCare's COVID-19 screening because they don't feel that...

Sep 2020
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CIO

Of all the long-term care vendors in the market, I consider PointClickCare to be one of the top two....

Sep 2020
(0)
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CIO

PointClickCare has a pretty strong focus on developing and enhancing the product. Whenever I am...

Sep 2020
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CIO

Our biggest worries right now are accessing our data, being able to query reports, and being able to...

Sep 2020
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CIO

Our relationship with PointClickCare is strong. They listen to their customers. I had an issue where...

Sep 2020
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CIO

We use a few modules from third parties because PointClickCare has either recently developed those...

Sep 2020
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CIO

PointClickCare did some things for COVID-19. They offered some educational opportunities....

Sep 2020
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Manager

At this point, the system is part of our long-term plans. In fact, we are doing more integration...

Sep 2020
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Manager

PointClickCare has kept their promises, but they move a little slowly. But the things on their road...

Sep 2020
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Manager

We don't feel nickel-and-dimed by PointClickCare. They are very good at taking into account the fact...

Sep 2020
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Manager

When PointClickCare sends us to their resources, those are just cumbersome. But the people who do...

Sep 2020
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Manager

PointClickCare is always looking into the future. They are always trying to build more things.

Sep 2020
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Manager

If we can get everything up and running with the pharmacy integration and referral modules, we will...

Sep 2020
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Manager

PointClickCare gave us an infection control module with updates and everything. They did a very good...

Sep 2020
(0)
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CMIO

Our users love PointClickCare. There was a time when we considered switching to another vendor in...

Sep 2020
(0)
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CMIO

I hear good things about PointClickCare, so I think it works as promoted. I never see much...

Sep 2020
(0)
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Analyst/Coordinator

PointClickCare’s tool is not user friendly. I have used a lot of systems in the past, and...

Sep 2020
(0)
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Analyst/Coordinator

PointClickCare has not been keeping all their promises. They keep changing things. They are not...

Sep 2020
(0)
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Analyst/Coordinator

It is very hard to find the vendor’s training. I have never had any formal training from...

Sep 2020
(0)
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Analyst/Coordinator

The system has a lot of shortcomings and is not very user friendly. When somebody new comes into the...

Sep 2020
(0)
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Analyst/Coordinator

I like PointClickCare’s cash receipts. In that way, the system is a lot easier than other systems...

Sep 2020
(0)
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Analyst/Coordinator

Unless we call the vendor, we may not get a call back for few days. I have actually seen a lag of...

Sep 2020
(0)
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Analyst/Coordinator

The support and the system itself have some areas that need improvement. I am going to be on...

Sep 2020
(0)
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Manager

We have had a great experience with PointClickCare. The system is extremely easy to use. Visually,...

Sep 2020
(0)
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Manager

There are some customized reports that seem like they should be with the PointClickCare system already....

Sep 2020
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VP/Other Executive

We stay current with the product because it is a fast-paced tool, and the vendor has us on their...

Jul 2020
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VP/Other Executive

There is a component of the system for the clinical-billing aspect. Our IT services team actually...

Jul 2020
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Director

PointClickCare's system is very easy to use. We can generate information at our fingertips. We have...

Jul 2020
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Director

Not all of our needs are being met by the system. The search program needs to be tailored to our...

Jul 2020
(0)
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Director

PointClickCare needs to reach out to more doctors for integration so that we can send a lot of...

Jul 2020
(0)
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VP/Other Executive

PointClickCare's system is fairly user friendly. There are good options and good programming, and...

Jul 2020
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VP/Other Executive

The vendor does tend to overcharge. They deliver new technology, but they overcharge me for it. I...

Jul 2020
(0)
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Director

Things with PointClickCare are wonderful and very good. They supported us through COVID-19 with a...

Jul 2020
(0)
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Director

I don't think that PointClickCare nickel-and-dimes us. When we want to do a big project, of course...

Jul 2020
(0)
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Director

We are doing a big implementation with something right now, and we have had some hiccups with...

Jul 2020
(0)
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Director

There is a variety of ways to get the training from PointClickCare, and I like that. The training...

Jul 2020
(0)
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Director

PointClickCare's system is integrated with a couple of things. We are currently working on a...

Jul 2020
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Director

One of the reasons that I like PointClickCare's system so much is the ease of use. I hear that from...

Jul 2020
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Director

The executives from PointClickCare are pretty involved. They reach out to guide us with things that...

Jul 2020
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Director

I would recommend PointClickCare's system. I did consulting for several years, and I wouldn't work...

Jul 2020
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Director

I am sad that PointClickCare won't have their annual conference this year, but that is not their fault....

Jul 2020
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Analyst/Coordinator

The executives don’t call us unless they want to sell us something.

Jul 2020
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Analyst/Coordinator

The system is top of the line. I think it is the best thing around for healthcare.

Jul 2020
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Analyst/Coordinator

The vendor charges us for every little thing. There is always a fee when we do things with the vendor....

Jul 2020
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Analyst/Coordinator

The vendor’s support is usually right on. Even with COVID-19, the support people usually get right...

Jul 2020
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Nurse

For one area in our facility, the solution’s integration would get a high rating, but for another...

Jul 2020
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Nurse

I am old school, and finding information in Pulse and knowing when updates are aren’t as easy as...

Jul 2020
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Nurse

I like how the solution is set up. I like how it flows.

Jul 2020
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Manager

PointClickCare has supported us well throughout the COVID-19 crisis. We haven't really tapped into...

Jul 2020
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Manager

PointClickCare's system is far and beyond the most integrated EHR on the market. The vendor...

Jul 2020
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Manager

My overall satisfaction with PointClickCare is however high the scale goes. I have no problems with...

Jul 2020
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Manager

When it comes to avoiding charging for every little thing, the answer is yes and no. There are a lot...

Jul 2020
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Manager

I don’t have any issues with PointClickCare's implementation services. They are really good. We can...

Jul 2020
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Manager

PointClickCare has delivered on all of their promises when it comes to the system working as...

Jul 2020
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Manager

This is a software program, and it meets our needs. I don’t know whether it is new technology. We...

Jul 2020
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Manager

PointClickCare's ongoing support is good because they tell us when things are going on and when...

Jul 2020
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Manager

Someone in our leadership is very involved with PointClickCare at the executive level. That person...

Jul 2020
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Director

The support has kind of fluctuated depending on our business manager at the time. I would actually...

Jun 2020
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Director

If I want to use a product that PointClickCare has, there is a charge per resident per day. There is...

Jun 2020
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Director

Ongoing training from PointClickCare is great. Things were hard initially, but that wasn't the...

Jun 2020
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Director

PointClickCare's system makes my job a lot easier. It is really user friendly. We are integrated...

Jun 2020
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Director

PointClickCare takes care of my problems pretty quickly online. Day to day, I have no contact or...

Jun 2020
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Director

PointClickCare is really good about notifying us well in advance about any outages that we might...

Jun 2020
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Manager

The system is a good product and is easy to use. It is so much more involved than another system we...

Jun 2020
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Manager

We had a lot of modules in the beginning. The system is doing a lot for us. Some facilities are...

Jun 2020
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Manager

PointClickCare is in the middle when it comes to charging for every little thing. Obviously, there...

Jun 2020
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Manager

We had some people that were higher up the food chain, but they are gone. The people we have now are...

Jun 2020
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Director

I would maybe buy the product again. When we first looked into the vendor, one of the reasons that...

Jun 2020
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Director

We implemented the product so long ago, and we had to hire an entire team to do the implementation....

Jun 2020
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Director

The vendor is very difficult to work with when it comes to integrating other systems into...

Jun 2020
(0)
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Director

If we were willing to pay for things, the system's functionality would meet all of our needs. The...

Jun 2020
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Director

The vendor's ongoing support has been very good, but we don't necessarily hear from the executives...

Jun 2020
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Director

We have gotten outcomes from the product, but it is difficult to get reports and things that could...

Jun 2020
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Director

When enhancements are requested or available, or when additional functionality is requested, we...

Jun 2020
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Director

Things can be difficult unless organizations have a dedicated person who knows about data relay. The...

Jun 2020
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Director

The product has worked very well in our environment. We are pleased with the outcome of the build...

May 2020
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Director

With PointClickCare, everything is a service that we add on. We know up front what additional...

May 2020
(0)
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Director

PointClickCare has done a really good job throughout the COVID-19 crisis. Nobody is perfect, but...

May 2020
(0)
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Analyst/Coordinator

PointClickCare hasn’t let us down. They didn’t overpromise in the beginning, even though that is the...

May 2020
(0)
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Analyst/Coordinator

PointClickCare really loves to charge for every little thing, but they are up front about it. If I...

May 2020
(0)
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Analyst/Coordinator

Getting things reversed with PointClickCare is difficult. We bought some modules that we didn’t...

May 2020
(0)
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Analyst/Coordinator

Users are beaten over the head with training. Some people start to tune out, and they don’t think...

May 2020
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Analyst/Coordinator

When we don’t know anything about a feature, we are provided with a menu of things that the feature...

May 2020
(0)
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Analyst/Coordinator

PointClickCare's system has a marketplace of certified vendors, so if we have the opportunity to...

May 2020
(0)
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Analyst/Coordinator

When we get a product such as PointClickCare's system, we have a thousand things going on at the...

May 2020
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Analyst/Coordinator

I honestly don't know what other product would shine better than PointClickCare's system if we...

May 2020
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Analyst/Coordinator

We have really seen some tremendous benefits for our billing office from PointClickCare's system. We...

May 2020
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Analyst/Coordinator

The integration isn’t bad. But we have struggled continuously with the pharmacy integration, and we...

May 2020
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Analyst/Coordinator

PointClickCare is trying to support us during COVID-19. If the vendor has something available, we...

May 2020
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