PointClickCare (SNF EHR)
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
We have been unhappy with PointClickCare's solution for a while. We are moving to another vendor's...
Login or Create an Account to see details.
The physician documentation in PointClickCare is not user friendly. Essentially, there are large...
Login or Create an Account to see details.
There is a test environment, but it is really for training. For example, we recently implemented a...
Login or Create an Account to see details.
Virtually every improvement seems to have an additional cost. The vendor is redoing their physician...
Login or Create an Account to see details.
There wasn't any on-site training for PointClickCare, so it was very difficult to train our staff....
Login or Create an Account to see details.
There are a lot of steps for everything in PointClickCare. We click one thing, then we have to click...
Login or Create an Account to see details.
Sometimes the support is okay and PointClickCare answers right away, but other times the support is...
Login or Create an Account to see details.
PointClickCare integrates with a lot of other vendors, like our lab and x-ray company, and that...
Login or Create an Account to see details.
The implementation resources from PointClickCare were spread out in different locations, and several...
Login or Create an Account to see details.
We wanted a system that encompassed all our business lines under one umbrella, so we went with...
Login or Create an Account to see details.
If we want something added to PointClickCare, there is usually a whole separate module that we must...
Login or Create an Account to see details.
PointClickCare could be configured a little differently to meet our needs better. My organization is...
Login or Create an Account to see details.
Once something is on the road map, that thing will happen. However, if PointClickCare says that they...
Login or Create an Account to see details.
PointClickCare has come out with new features for their assessments, and those features can be a bit...
Login or Create an Account to see details.
I would not replace the PointClickCare solution with any other solution. The vendor is very focused...
Login or Create an Account to see details.
PointClickCare is a modular program, so the vendor charges separately for everything. However, the...
Login or Create an Account to see details.
The vendor is always there for me whenever I need something during an implementation. Most of the...
Login or Create an Account to see details.
The vendor’s support people are always there for whatever I ask. I work with different teams from...
Login or Create an Account to see details.
So far, the product has saved us a lot of problems. I would tell everyone that PointClickCare is the...
Login or Create an Account to see details.
The vendor has a CCD that we can download, but it has a lot of information, and it is still lacking...
Login or Create an Account to see details.
We use Carequality, which is a free add-on through PointClickCare where we can access hospital...
Login or Create an Account to see details.
Overall, I love PointClickCare. I am one of their biggest advocates. PointClickCare constantly works...
Login or Create an Account to see details.
We used the infection control module for a while but stopped using it after the free trial was over....
Login or Create an Account to see details.
There are some things I cannot reconfigure or update. I cannot make the system do what I want it to...
Login or Create an Account to see details.
The system is intuitive and easy to use. End users can pick up the system easily. If we hire people...
Login or Create an Account to see details.
The vendor delivers new technology for a price. They don’t charge for every little thing, but they...
Login or Create an Account to see details.
PointClickCare is good. I interact with them when I have issues with the product.
Login or Create an Account to see details.
PointClickCare's software meets our needs. We are not using it for billing, but we are using it for...
Login or Create an Account to see details.
The service plans in PointClickCare's system are okay. I cannot say they are great, but we are using...
Login or Create an Account to see details.
I love PointClickCare because of its ease of use. One of the system's biggest strengths is how...
Login or Create an Account to see details.
The vendor has a lot of new technology, and I am sure a lot of it is good. However, due to financial...
Login or Create an Account to see details.
No one comes in and trains us, but there is a place in the system where we can click to take a class...
Login or Create an Account to see details.
The vendor has been very good any time we have wanted to integrate.
Login or Create an Account to see details.
I don’t even know when PointClickCare upgrades the system. I know they sometimes have shutdowns for...
Login or Create an Account to see details.
There are some reports that I would like to be able to run that I can’t. When we want to run our...
Login or Create an Account to see details.
The service team at PointClickCare is pretty good at getting back to me right away, but they are...
Login or Create an Account to see details.
I am not fully satisfied with PointClickCare's integration. Sometimes, when we click on the system's...
Login or Create an Account to see details.
PointClickCare tends to serve the skilled nursing market better than other vendors. They offer good...
Login or Create an Account to see details.
A few years ago, PointClickCare did a really good marketing campaign and got people to switch over...
Login or Create an Account to see details.
I like that we can upload documents in to PointClickCare. I also really like the system's therapy...
Login or Create an Account to see details.
PointClickCare's immunizations tab isn't very user friendly. Its order tabs can also be a little...
Login or Create an Account to see details.
The system has had some outages, and it sometimes runs really slowly. There have been a few times...
Login or Create an Account to see details.
PointClickCare is really good about their upgrade times. Their upgrades usually happen in the middle...
Login or Create an Account to see details.
The vendor was in the process of developing their Infection Prevention and Control module when...
Login or Create an Account to see details.
One of the characteristics of PointClickCare is that we are working at a facility level. But we have...
Login or Create an Account to see details.
Before we had the PointClickCare software, we developed our own in-house clinical integrated...
Login or Create an Account to see details.
In terms of cost, the vendor gives me some breaks. The tool is expensive, and we pay for a lot, but...
Login or Create an Account to see details.
We deal with account managers and sales managers that are very proactive. We have two contact people...
Login or Create an Account to see details.
The vendor’s help desk people are not proactive.
Login or Create an Account to see details.
The vendor is developing some new things, and those are some of the better tools that they have. So...
Login or Create an Account to see details.
The A/R side of the software has a few bugs. But the vendor says it is working as designed, so it...
Login or Create an Account to see details.
The initial training was good. The vendor has ongoing training if we purchase new modules or have...
Login or Create an Account to see details.
The vendor has been more proactive during COVID-19 than they were before. There were several...
Login or Create an Account to see details.
The PointClickCare system is purchased as a base, and customers add additional modules for their...
Login or Create an Account to see details.
The vendor keeps their promises, but not always in a timely manner. They follow through with things...
Login or Create an Account to see details.
PointClickCare's software is so expensive, and they are not afraid to nickel-and-dime their...
Login or Create an Account to see details.
The software solution is a very quality product. It is really good compared to our last software,...
Login or Create an Account to see details.
We rolled out a project with PointClickCare, and my original project manager that was working with...
Login or Create an Account to see details.
There are ample opportunities for reducing the clicks required for a nurse or any user to accomplish...
Login or Create an Account to see details.
The product has add-on costs, but I think that those costs are reasonable. There are also some...
Login or Create an Account to see details.
I believe that our use of the system allows us to achieve a good level of success with our...
Login or Create an Account to see details.
With a third-party product, we can share clinical information between our facilities. I have been...
Login or Create an Account to see details.
We have a really good service team, and that contributes to my satisfaction. PointClickCare is on...
Login or Create an Account to see details.
Some of our users struggle more than others, but PointClickCare is a good system and is user...
Login or Create an Account to see details.
If we go with a new product, we work with PointClickCare's integration team. They are very...
Login or Create an Account to see details.
PointClickCare is always looking ahead about new things that are going to be coming out in the...
Login or Create an Account to see details.
I work with a team that is specialized in their field. There is a person that is in customer service...
Login or Create an Account to see details.
PointClickCare does charge for some things, but a lot of their services are included in the normal fee....
Login or Create an Account to see details.
I have no idea what we pay for our subscription to PointClickCare, but they are worth whatever we...
Login or Create an Account to see details.
I would definitely recommend PointClickCare. I would let a potential customer of PointClickCare know...
Login or Create an Account to see details.
PointClickCare nickel-and-dimes us to death. That is one of the only negatives about them. Anytime...
Login or Create an Account to see details.
When our clients come into the care center and I update their records with their vaccination status...
Login or Create an Account to see details.
There are things that go into the file cabinet feature within the product, but we still have to...
Login or Create an Account to see details.
I don't have any complaints with regard to the support service that PointClickCare offers. I have...
Login or Create an Account to see details.
We are happy with the reports, and we have seen an improvement in our case mix index.
Login or Create an Account to see details.
The vendor provides online training with tutorials and reference tools. The system is very robust....
Login or Create an Account to see details.
When the vendor says that they are going to do something, they do it. I don't think that there is...
Login or Create an Account to see details.
PointClickCare has a very close-knit team of people across their organization. If I ask a support...
Login or Create an Account to see details.
The system does everything that it is supposed to do. The vendor immediately resolved any questions...
Login or Create an Account to see details.
My staff's ability to access PointClickCare's training online 24/7 is phenomenal. I don't have to...
Login or Create an Account to see details.
If there is a change in condition, our end users can go into a form, and it asks what the change of...
Login or Create an Account to see details.
PointClickCare has been phenomenal. Anytime we have had an issue, they have fixed it within 24...
Login or Create an Account to see details.
I needed a little more up-front help from the vendor with the background setup of the programs.
Login or Create an Account to see details.
Whenever we put in a request for something, we have to prove to the vendor that it makes sense to do...
Login or Create an Account to see details.
If I call PointClickCare with the problem, it is fixed in minutes, and they let us know when there...
Login or Create an Account to see details.
We had one concern about our contract that we needed to get in touch with someone about, and it was...
Login or Create an Account to see details.
With PointClickCare, we have had very few issues, and they really want to hear from their end users...
Login or Create an Account to see details.
We are getting our money's worth from the system, and I don't say that about many things. For the...
Login or Create an Account to see details.
We started looking for other long-term care solutions because we have become increasingly...
Login or Create an Account to see details.
The standard documentation that comes with the PointClickCare system is text based. The...
Login or Create an Account to see details.
We had a problem with the way that medications were getting entered in the physician’s app, and the...
Login or Create an Account to see details.
The vendor will no longer set up any HL7 messaging, so going through a process to become an...
Login or Create an Account to see details.
The vendor pushes out notifications if something new is coming. That is all pretty great because...
Login or Create an Account to see details.
The product doesn’t do things very elegantly. The product uses an HL7 interaction or a bridge to...
Login or Create an Account to see details.
The product is a better long-term care product than our past EHR in terms of catering to the...
Login or Create an Account to see details.
My experience with PointClickCare is kind of like buying a new car. The sales pitch is great. Then I...
Login or Create an Account to see details.
The transition team from PointClickCare was awful. There was no communication for a lot of things....
Login or Create an Account to see details.
We have only been charged for things that we have asked to change; PointClickCare has done...
Login or Create an Account to see details.
Tangible outcomes can be achieved, but we have to buy extra modules to interact with other things or...
Login or Create an Account to see details.
There were certain people in PointClickCare’s training group that were real standouts. They made...
Login or Create an Account to see details.
PointClickCare's reporting elements are not as robust as the vendor said they would be, but they are...
Login or Create an Account to see details.
PointClickCare is great at implementations. They have been super good to work with. We love the...
Login or Create an Account to see details.
PointClickCare is a very user friendly software. Our end users like the solution. It is a widely...
Login or Create an Account to see details.
The solution is very innovative, and PointClickCare is good at pivoting for new partners and...
Login or Create an Account to see details.
The solution's pricing structure is different than a lot of other companies', and PointClickCare is...
Login or Create an Account to see details.
On the solution's profile page, there is a care-profile button that has a lot of great information....
Login or Create an Account to see details.
The system's reporting allows us to create our own reports using our user-defined areas. Before we...
Login or Create an Account to see details.
There are a lot of positives to the system. It is user friendly for our staff members, and that is...
Login or Create an Account to see details.
PointClickCare has a very good core module that customers can purchase. With a majority of...
Login or Create an Account to see details.
I have been working with PointClickCare for many years, and I have done more than one implementation...
Login or Create an Account to see details.
PointClickCare uses a train-the-trainer model for education. However, on the clinical and financial...
Login or Create an Account to see details.
If someone can shop on Amazon, they can use PointClickCare's system. It is very intuitive. The...
Login or Create an Account to see details.
PointClickCare is good at being on top of things and making changes in a timely manner. COVID-19...
Login or Create an Account to see details.
PointClickCare is wonderful. They have solved everything. We haven't had any problems with the...
Login or Create an Account to see details.
PointClickCare doesn't charge us for every little thing. We can make user-defined assessments. Those...
Login or Create an Account to see details.
It can be hard for us to get people used to the point-of-service devices that our CNAs use. Once we...
Login or Create an Account to see details.
The point-of-care devices are a little like tablets. They are bigger than phones, but they are...
Login or Create an Account to see details.
The vendor has been really helpful with our ongoing training. In the beginning, we had a lot of...
Login or Create an Account to see details.
PointClickCare is always on top of things with new regulations and changes, and they try to get that...
Login or Create an Account to see details.
There is a lot of education that we can get through PointClickCare’s SmartZone, which is their...
Login or Create an Account to see details.
PointClickCare could be faster. We can give feedback and submit requests for improvement or things...
Login or Create an Account to see details.
PointClickCare rolls out new modules and other things often, but there is usually a charge. Often,...
Login or Create an Account to see details.
One thing that is really great about PointClickCare is that they have a community group, like...
Login or Create an Account to see details.
With PointClickCare, we can get in touch with anybody. We don’t just call an 800 number when we have...
Login or Create an Account to see details.
There are still areas where the vendor could make some improvements to the product. The biggest area...
Login or Create an Account to see details.
The vendor's implementation services have been very helpful for the projects that we have worked on....
Login or Create an Account to see details.
My biggest beef is with Practitioner Engagement. It makes our doctors very happy if we have that...
Login or Create an Account to see details.
The vendor's training is good. We haven't needed training on anything new. However, if we did buy...
Login or Create an Account to see details.
I know that there is a report card that can tell us our MDS grades. We know that we could do a...
Login or Create an Account to see details.
The vendor could be more proactive if they had a contact person or a service representative who...
Login or Create an Account to see details.
One outcome that we have seen from the product has been the PDPM. It is also easy to submit MDSs in...
Login or Create an Account to see details.
The vendor's key strength is their customer service. Their people are easy to get to. We can open up...
Login or Create an Account to see details.
The solution is fabulous, and its updates are amazing. The vendor is always on top of the newest...
Login or Create an Account to see details.
The vendor delivers new technology, but I don't purchase it. They always implement the latest...
Login or Create an Account to see details.
We have come a long way with the system and gone more and more electronic. The system is integrated...
Login or Create an Account to see details.
PointClickCare isn't forthcoming enough in their training and communication. I read the solution's...
Login or Create an Account to see details.
The solution is easy to work with, and its assessments are easy to build. Even with the COVID-19...
Login or Create an Account to see details.
The vendor has really good written help material and videos, but if we run into something and need...
Login or Create an Account to see details.
The vendor's key strength is with our customer success manager who can provide some backup...
Login or Create an Account to see details.
PointClickCare does a pretty good job of integrating their software with other pieces of software,...
Login or Create an Account to see details.
PointClickCare’s solution isn't quite as flexible as we need it to be. We have been asking for a...
Login or Create an Account to see details.
PointClickCare could revise their pricing; it is expensive. That is a big issue for us. The problem...
Login or Create an Account to see details.
We have been really happy with the EHR as a product. It is very reliable. There is very little...
Login or Create an Account to see details.
One of the biggest outcomes that we have seen is increased communication across the board. There is...
Login or Create an Account to see details.
There are some things that we would love to have that just aren’t available yet with PointClickCare,...
Login or Create an Account to see details.
PointClickCare has been pretty good. If we add on any services, then we have to pay for them, but...
Login or Create an Account to see details.
The vendor's training has improved a lot in the last couple of years. It is now easier to...
Login or Create an Account to see details.
There is room for improvement in the system. It seems like some glitches have come up in...
Login or Create an Account to see details.
The system's ease of use is a key strength because there are still computer illiterate people out...
Login or Create an Account to see details.
PointClickCare has gotten to be a bigger company and has better systems in place now. There are now...
Login or Create an Account to see details.
Interoperability is typically one way; it is not bidirectional in most cases. PointClickCare will...
Login or Create an Account to see details.
We stick with PointClickCare’s system because it is probably the best system out there today. It was...
Login or Create an Account to see details.
The key challenge PointClickCare has is the vendor has a legacy platform. I think that is their...
Login or Create an Account to see details.
There are some key opportunities in our region with the way that the vendor does their billing. The...
Login or Create an Account to see details.
It would be really beneficial if we could get more time saves from the solution and had everything...
Login or Create an Account to see details.
We have worked with PointClickCare for years. As time has gone by, they have really built up their...
Login or Create an Account to see details.
Sometimes, when the vendor rolls out something new, we have to work through the bugs. That is...
Login or Create an Account to see details.
The vendor could use some help in the support department. If I were to criticize anything, it would...
Login or Create an Account to see details.
PointClickCare's system works great. It is the most robust software on the market for long-term...
Login or Create an Account to see details.
The vendor has been awesome to work with in terms of getting things integrated and moving....
Login or Create an Account to see details.
If users invest the time to learn how to use PointClickCare's system correctly, it is awesome. The...
Login or Create an Account to see details.
I always recommend PointClickCare. One administrator called me and asked about three of...
Login or Create an Account to see details.
I have used other systems before, and this system is very user friendly. When we go into a chart,...
Login or Create an Account to see details.
The vendor is a very forward-thinking company in terms of software. PointClickCare is always looking...
Login or Create an Account to see details.
Along with the software, we have a customer service team from PointClickCare. Our customer service...
Login or Create an Account to see details.
The system's integration works extremely well. The product is integrated with a lot of other...
Login or Create an Account to see details.
When the vendor rolls out something new that requires additional training or setup, they always have...
Login or Create an Account to see details.
I can trigger assessments for different events. For instance, if somebody falls and hits their head,...
Login or Create an Account to see details.
If something is going on with the software, PointClickCare sends me an email that lets me know that...
Login or Create an Account to see details.
When PointClickCare does their initial training, they really go through everything. The training is...
Login or Create an Account to see details.
The software is very good. It has been way better than anything we have ever had. That is great; we...
Login or Create an Account to see details.
PointClickCare is always looking for ways to improve the system. Improvements always cost more...
Login or Create an Account to see details.
Everything is online these days, but implementations are always better in person. We would like to...
Login or Create an Account to see details.
The integrations need to be done faster. But when they are done, they are great. For example, we...
Login or Create an Account to see details.
The vendor makes it tough for us to get phone support, but the web support is good. We have to...
Login or Create an Account to see details.
PointClickCare is always looking for the next thing to improve. They are looking to help us with...
Login or Create an Account to see details.
PointClickCare has partners that can help us improve areas like our admissions process, which we...
Login or Create an Account to see details.
We would like more analysis based upon our clinical software; that would increase efficiencies for...
Login or Create an Account to see details.
Our experience with PointClickCare has been excellent. Our only suggestion would be for the vendor...
Login or Create an Account to see details.
PointClickCare could improve the complexity of the EHR. I haven't seen that there will be updates in...
Login or Create an Account to see details.
PointClickCare needs to reach out rather than trying to muddle through things when we need something...
Login or Create an Account to see details.
Until recently, I would have rated PointClickCare’s customer support higher, but I have had some...
Login or Create an Account to see details.
I can call PointClickCare’s customer support and talk to somebody directly. Most of the time, the...
Login or Create an Account to see details.
Most of the time, PointClickCare avoids nickel-and-diming, but it seems like the integrations that...
Login or Create an Account to see details.
PointClickCare’s training is fine. We typically do the training ourselves. The vendor does a quick...
Login or Create an Account to see details.
There are a lot of times when I build things out before PointClickCare does, and then a couple of...
Login or Create an Account to see details.
An electronic health record is much easier to manage than paper. If I have a request for medical...
Login or Create an Account to see details.
Every day, the vendor has new updates. When there is a CMS change, the vendor will update the system...
Login or Create an Account to see details.
There is one thing that I go through almost every day, and it is running slow. Every few weeks, the...
Login or Create an Account to see details.
So far, I have worked with the same people over and over. I have a very good connection with the...
Login or Create an Account to see details.
Recently, we did a training, and the training was not good enough. The trainer was a little fast.
Login or Create an Account to see details.
I have talked to people who have just started, and they say that the PointClickCare system is so...
Login or Create an Account to see details.
One of the outcomes of using the PointClickCare system has been the ease of doing documentation,...
Login or Create an Account to see details.
The main things we were hoping to achieve using the PointClickCare system were the security of...
Login or Create an Account to see details.
If there is a product that we want to integrate with, that is pretty easy to do on the...
Login or Create an Account to see details.
If I wanted to have a new vendor partner be integrated, I would have to have PointClickCare fill out...
Login or Create an Account to see details.
PointClickCare does well with working in different specialties. I have heard that another vendor has...
Login or Create an Account to see details.
PointClickCare has spent a lot of time and money acquiring big external partners to solve...
Login or Create an Account to see details.
I would not have trusted PointClickCare to implement the product, so I had a team learn the system...
Login or Create an Account to see details.
We want to better use raw data for business decisions. PointClickCare is cloud based, so we do not...
Login or Create an Account to see details.
One of the outcomes of the PointClickCare system is transparency. We can see the documentation...
Login or Create an Account to see details.
We have had a good return on investment with this software. We have been able to keep all of our...
Login or Create an Account to see details.
PointClickCare is always growing and expanding, and so are we. They are always willing to take...
Login or Create an Account to see details.
One strength is the ease of use of the system for both end users and those that maintain the system....
Login or Create an Account to see details.
Overall, the product is very good. We have recently had a couple of times where the system has gone...
Login or Create an Account to see details.
I feel like our satisfaction could potentially bump up. I don’t foresee it getting any worse by any...
Login or Create an Account to see details.
We have a customer success manager assigned to our company who is always making sure to at least...
Login or Create an Account to see details.
For the most part, the vendor responds in a timely manner. There is sometimes a misunderstanding...
Login or Create an Account to see details.
PointClickCare's system is a great product overall, and PointClickCare is a forward-thinking...
Login or Create an Account to see details.
I would say that the clinical module is the most powerful, intuitive, and interactive of all the...
Login or Create an Account to see details.
Since the product is very prevalent in use, less training is needed for new hires.
Login or Create an Account to see details.
PointClickCare seems to have a great awareness of the industry, which is ever changing. The vendor...
Login or Create an Account to see details.
The software operates as expected most of the time, although in the A/R, there are some things that...
Login or Create an Account to see details.
We don’t use all of the bells and whistles; I wish we did. The only reason I hesitate there is that...
Login or Create an Account to see details.
Employee retention is an outcome we have achieved. Our employees like how we use the PointClickCare...
Login or Create an Account to see details.
Compliance has definitely been an outcome. We have had deficiency-free surveys for multiple years. I...
Login or Create an Account to see details.
PointClickCare is always looking to the future. They are the best. They strive for ways to improve....
Login or Create an Account to see details.
My favorite things are integrations with other vendors. I like the push-pull features within the...
Login or Create an Account to see details.
I like the way that we are able to customize the system to build what we want, but PointClickCare...
Login or Create an Account to see details.
Lately, PointClickCare has been doing things with self-guided configurations and initiations, and I...
Login or Create an Account to see details.
Last year with COVID-19, when PointClickCare put out their infection prevention and control module,...
Login or Create an Account to see details.
We would still like to see additional work in the realm of behavior management. PointClickCare has...
Login or Create an Account to see details.
We aren't changing from PointClickCare. I tried that one before, and it didn't work.
Login or Create an Account to see details.
A while ago, there were some issues with care planning. PointClickCare has since fixed that issue...
Login or Create an Account to see details.
PointClickCare has done a good job during the COVID-19 crisis. PointClickCare has tried to meet our...
Login or Create an Account to see details.
I don't like the term nickel-and-diming, but PointClickCare does nickel-and-dime us. They charge for...
Login or Create an Account to see details.
Initially, PointClickCare only offered an orientation implementation, and that was on-site. I think...
Login or Create an Account to see details.
There are a lot of things we want to integrate with PointClickCare's system, but to be fair, there...
Login or Create an Account to see details.
PointClickCare's system meets our facility's needs; there is no question about that. We don't have...
Login or Create an Account to see details.
Because the vendor is extremely large, they understand the industry. They target things to make the...
Login or Create an Account to see details.
The vendor's key challenge and opportunity is expanding their base to meet other corporate needs,...
Login or Create an Account to see details.
Every year, we have a PointClickCare summit, and at the end, they have a grand finale where they...
Login or Create an Account to see details.
Although PointClickCare has room to grow, they have done well considering how fast they have had to...
Login or Create an Account to see details.
Talking to individuals at the PointClickCare help desk who lack firsthand knowledge and experience...
Login or Create an Account to see details.
The vendor's core product is frequently updated. PointClickCare is looking ahead. They are looking...
Login or Create an Account to see details.
Featured Report
Preferences