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PointClickCare (SNF EHR)
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User Commentary

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Manager

PointClickCare has a very good core module that customers can purchase. With a majority of...

Oct 2021
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Manager

I have been working with PointClickCare for many years, and I have done more than one implementation...

Oct 2021
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Manager

PointClickCare uses a train-the-trainer model for education. However, on the clinical and financial...

Oct 2021
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Manager

If someone can shop on Amazon, they can use PointClickCare's system. It is very intuitive. The...

Oct 2021
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Manager

PointClickCare is good at being on top of things and making changes in a timely manner. COVID-19...

Oct 2021
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VP/Other Executive

PointClickCare is wonderful. They have solved everything. We haven't had any problems with the...

Sep 2021
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VP/Other Executive

PointClickCare doesn't charge us for every little thing. We can make user-defined assessments. Those...

Sep 2021
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VP/Other Executive

It can be hard for us to get people used to the point-of-service devices that our CNAs use. Once we...

Sep 2021
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VP/Other Executive

The point-of-care devices are a little like tablets. They are bigger than phones, but they are...

Sep 2021
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VP/Other Executive

The vendor has been really helpful with our ongoing training. In the beginning, we had a lot of...

Sep 2021
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Manager

PointClickCare is always on top of things with new regulations and changes, and they try to get that...

Sep 2021
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Manager

There is a lot of education that we can get through PointClickCare’s SmartZone, which is their...

Sep 2021
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Manager

PointClickCare could be faster. We can give feedback and submit requests for improvement or things...

Sep 2021
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Manager

PointClickCare rolls out new modules and other things often, but there is usually a charge. Often,...

Sep 2021
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Manager

One thing that is really great about PointClickCare is that they have a community group, like...

Sep 2021
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Manager

With PointClickCare, we can get in touch with anybody. We don’t just call an 800 number when we have...

Sep 2021
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Manager

There are still areas where the vendor could make some improvements to the product. The biggest area...

Sep 2021
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Manager

The vendor's implementation services have been very helpful for the projects that we have worked on....

Sep 2021
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Director

My biggest beef is with Practitioner Engagement. It makes our doctors very happy if we have that...

Sep 2021
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Director

The vendor's training is good. We haven't needed training on anything new. However, if we did buy...

Sep 2021
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Director

I know that there is a report card that can tell us our MDS grades. We know that we could do a...

Sep 2021
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Director

The vendor could be more proactive if they had a contact person or a service representative who...

Sep 2021
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Director

One outcome that we have seen from the product has been the PDPM. It is also easy to submit MDSs in...

Sep 2021
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Director

The vendor's key strength is their customer service. Their people are easy to get to. We can open up...

Sep 2021
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Director

The solution is fabulous, and its updates are amazing. The vendor is always on top of the newest...

Sep 2021
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(0)
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Director

The vendor delivers new technology, but I don't purchase it. They always implement the latest...

Sep 2021
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Manager

We have come a long way with the system and gone more and more electronic. The system is integrated...

Sep 2021
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Manager

PointClickCare isn't forthcoming enough in their training and communication. I read the solution's...

Sep 2021
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Manager

The solution is easy to work with, and its assessments are easy to build. Even with the COVID-19...

Sep 2021
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Analyst/Coordinator

The vendor has really good written help material and videos, but if we run into something and need...

Sep 2021
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(0)
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Analyst/Coordinator

The vendor's key strength is with our customer success manager who can provide some backup...

Sep 2021
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Analyst/Coordinator

PointClickCare does a pretty good job of integrating their software with other pieces of software,...

Sep 2021
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(0)
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CEO/President

PointClickCare’s solution isn't quite as flexible as we need it to be. We have been asking for a...

Sep 2021
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CEO/President

PointClickCare could revise their pricing; it is expensive. That is a big issue for us. The problem...

Sep 2021
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Analyst/Coordinator

We have been really happy with the EHR as a product. It is very reliable. There is very little...

Sep 2021
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Analyst/Coordinator

One of the biggest outcomes that we have seen is increased communication across the board. There is...

Sep 2021
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Analyst/Coordinator

There are some things that we would love to have that just aren’t available yet with PointClickCare,...

Sep 2021
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VP/Other Executive

PointClickCare has been pretty good. If we add on any services, then we have to pay for them, but...

Sep 2021
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VP/Other Executive

The vendor's training has improved a lot in the last couple of years. It is now easier to...

Sep 2021
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VP/Other Executive

There is room for improvement in the system. It seems like some glitches have come up in...

Sep 2021
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VP/Other Executive

The system's ease of use is a key strength because there are still computer illiterate people out...

Sep 2021
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CEO/President

PointClickCare has gotten to be a bigger company and has better systems in place now. There are now...

Sep 2021
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(0)
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CEO/President

Interoperability is typically one way; it is not bidirectional in most cases. PointClickCare will...

Sep 2021
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CEO/President

We stick with PointClickCare’s system because it is probably the best system out there today. It was...

Sep 2021
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CEO/President

The key challenge PointClickCare has is the vendor has a legacy platform. I think that is their...

Sep 2021
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VP/Other Executive

There are some key opportunities in our region with the way that the vendor does their billing. The...

Sep 2021
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VP/Other Executive

It would be really beneficial if we could get more time saves from the solution and had everything...

Sep 2021
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VP/Other Executive

We have worked with PointClickCare for years. As time has gone by, they have really built up their...

Sep 2021
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(0)
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Manager

Sometimes, when the vendor rolls out something new, we have to work through the bugs. That is...

Sep 2021
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(0)
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Director

The vendor could use some help in the support department. If I were to criticize anything, it would...

Sep 2021
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(0)
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Director

PointClickCare's system works great. It is the most robust software on the market for long-term...

Sep 2021
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(0)
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Director

The vendor has been awesome to work with in terms of getting things integrated and moving....

Sep 2021
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(0)
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Director

If users invest the time to learn how to use PointClickCare's system correctly, it is awesome. The...

Sep 2021
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(0)
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Director

I always recommend PointClickCare. One administrator called me and asked about three of...

Sep 2021
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(0)
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Manager

I have used other systems before, and this system is very user friendly. When we go into a chart,...

Sep 2021
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(0)
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Manager

The vendor is a very forward-thinking company in terms of software. PointClickCare is always looking...

Sep 2021
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(0)
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Manager

Along with the software, we have a customer service team from PointClickCare. Our customer service...

Sep 2021
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(0)
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Manager

The system's integration works extremely well. The product is integrated with a lot of other...

Sep 2021
||
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Manager

When the vendor rolls out something new that requires additional training or setup, they always have...

Sep 2021
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Director

I can trigger assessments for different events. For instance, if somebody falls and hits their head,...

Sep 2021
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(0)
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Manager

If something is going on with the software, PointClickCare sends me an email that lets me know that...

Sep 2021
||
(0)
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Director

When PointClickCare does their initial training, they really go through everything. The training is...

Sep 2021
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(0)
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VP/Other Executive

The software is very good. It has been way better than anything we have ever had. That is great; we...

Sep 2021
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(0)
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VP/Other Executive

PointClickCare is always looking for ways to improve the system. Improvements always cost more...

Sep 2021
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(0)
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VP/Other Executive

Everything is online these days, but implementations are always better in person. We would like to...

Sep 2021
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(0)
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VP/Other Executive

The integrations need to be done faster. But when they are done, they are great. For example, we...

Sep 2021
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(0)
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VP/Other Executive

The vendor makes it tough for us to get phone support, but the web support is good. We have to...

Sep 2021
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(0)
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VP/Other Executive

PointClickCare is always looking for the next thing to improve. They are looking to help us with...

Sep 2021
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(0)
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VP/Other Executive

PointClickCare has partners that can help us improve areas like our admissions process, which we...

Sep 2021
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(0)
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VP/Other Executive

We would like more analysis based upon our clinical software; that would increase efficiencies for...

Sep 2021
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(0)
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Analyst/Coordinator

Our experience with PointClickCare has been excellent. Our only suggestion would be for the vendor...

Sep 2021
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(0)
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VP/Other Executive

PointClickCare could improve the complexity of the EHR. I haven't seen that there will be updates in...

Sep 2021
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(0)
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VP/Other Executive

PointClickCare needs to reach out rather than trying to muddle through things when we need something...

Sep 2021
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(0)
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Analyst/Coordinator

Until recently, I would have rated PointClickCare’s customer support higher, but I have had some...

Jul 2021
||
(0)
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Analyst/Coordinator

I can call PointClickCare’s customer support and talk to somebody directly. Most of the time, the...

Jul 2021
||
(0)
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Analyst/Coordinator

Most of the time, PointClickCare avoids nickel-and-diming, but it seems like the integrations that...

Jul 2021
||
(0)
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Analyst/Coordinator

PointClickCare’s training is fine. We typically do the training ourselves. The vendor does a quick...

Jul 2021
||
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Analyst/Coordinator

There are a lot of times when I build things out before PointClickCare does, and then a couple of...

Jul 2021
||
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Analyst/Coordinator

An electronic health record is much easier to manage than paper. If I have a request for medical...

Jul 2021
||
(0)
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Analyst/Coordinator

Every day, the vendor has new updates. When there is a CMS change, the vendor will update the system...

Jul 2021
||
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Analyst/Coordinator

There is one thing that I go through almost every day, and it is running slow. Every few weeks, the...

Jul 2021
||
(0)
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Analyst/Coordinator

So far, I have worked with the same people over and over. I have a very good connection with the...

Jul 2021
||
(0)
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Analyst/Coordinator

Recently, we did a training, and the training was not good enough. The trainer was a little fast.

Jul 2021
||
(0)
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Analyst/Coordinator

I have talked to people who have just started, and they say that the PointClickCare system is so...

Jul 2021
||
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Analyst/Coordinator

One of the outcomes of using the PointClickCare system has been the ease of doing documentation,...

Jul 2021
||
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Analyst/Coordinator

The main things we were hoping to achieve using the PointClickCare system were the security of...

Jul 2021
||
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Director

If there is a product that we want to integrate with, that is pretty easy to do on the...

Jul 2021
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(0)
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Director

If I wanted to have a new vendor partner be integrated, I would have to have PointClickCare fill out...

Jul 2021
||
(0)
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Director

PointClickCare does well with working in different specialties. I have heard that another vendor has...

Jul 2021
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(0)
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Director

PointClickCare has spent a lot of time and money acquiring big external partners to solve...

Jul 2021
||
(0)
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Director

I would not have trusted PointClickCare to implement the product, so I had a team learn the system...

Jul 2021
||
(0)
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Director

We want to better use raw data for business decisions. PointClickCare is cloud based, so we do not...

Jul 2021
||
(0)
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Director

One of the outcomes of the PointClickCare system is transparency. We can see the documentation...

Jul 2021
||
(0)
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Analyst/Coordinator

We have had a good return on investment with this software. We have been able to keep all of our...

Jul 2021
||
(0)
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Analyst/Coordinator

PointClickCare is always growing and expanding, and so are we. They are always willing to take...

Jul 2021
||
(0)
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Analyst/Coordinator

One strength is the ease of use of the system for both end users and those that maintain the system....

Jul 2021
||
(0)
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Analyst/Coordinator

Overall, the product is very good. We have recently had a couple of times where the system has gone...

Jul 2021
||
(0)
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Analyst/Coordinator

I feel like our satisfaction could potentially bump up. I don’t foresee it getting any worse by any...

Jul 2021
||
(0)
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Analyst/Coordinator

We have a customer success manager assigned to our company who is always making sure to at least...

Jul 2021
||
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Analyst/Coordinator

For the most part, the vendor responds in a timely manner. There is sometimes a misunderstanding...

Jul 2021
||
(0)
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Director

PointClickCare's system is a great product overall, and PointClickCare is a forward-thinking...

Jul 2021
||
(0)
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Manager

I would say that the clinical module is the most powerful, intuitive, and interactive of all the...

Jun 2021
||
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Manager

Since the product is very prevalent in use, less training is needed for new hires.

Jun 2021
||
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Manager

PointClickCare seems to have a great awareness of the industry, which is ever changing. The vendor...

Jun 2021
||
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Manager

The software operates as expected most of the time, although in the A/R, there are some things that...

Jun 2021
||
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Nurse

We don’t use all of the bells and whistles; I wish we did. The only reason I hesitate there is that...

Jun 2021
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(0)
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Nurse

Employee retention is an outcome we have achieved. Our employees like how we use the PointClickCare...

Jun 2021
||
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Nurse

Compliance has definitely been an outcome. We have had deficiency-free surveys for multiple years. I...

Jun 2021
||
(0)
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Nurse

PointClickCare is always looking to the future. They are the best. They strive for ways to improve....

Jun 2021
||
(0)
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Nurse

My favorite things are integrations with other vendors. I like the push-pull features within the...

Jun 2021
||
(0)
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Nurse

I like the way that we are able to customize the system to build what we want, but PointClickCare...

Jun 2021
||
(0)
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Nurse

Lately, PointClickCare has been doing things with self-guided configurations and initiations, and I...

Jun 2021
||
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Nurse

Last year with COVID-19, when PointClickCare put out their infection prevention and control module,...

Jun 2021
||
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Nurse

We would still like to see additional work in the realm of behavior management. PointClickCare has...

Jun 2021
||
(0)
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COO

We aren't changing from PointClickCare. I tried that one before, and it didn't work.

Jun 2021
||
(0)
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COO

A while ago, there were some issues with care planning. PointClickCare has since fixed that issue...

Jun 2021
||
(0)
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COO

PointClickCare has done a good job during the COVID-19 crisis. PointClickCare has tried to meet our...

Jun 2021
||
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COO

I don't like the term nickel-and-diming, but PointClickCare does nickel-and-dime us. They charge for...

Jun 2021
||
(0)
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COO

Initially, PointClickCare only offered an orientation implementation, and that was on-site. I think...

Jun 2021
||
(0)
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COO

There are a lot of things we want to integrate with PointClickCare's system, but to be fair, there...

Jun 2021
||
(0)
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COO

PointClickCare's system meets our facility's needs; there is no question about that. We don't have...

Jun 2021
||
(0)
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COO

Because the vendor is extremely large, they understand the industry. They target things to make the...

Jun 2021
||
(0)
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COO

The vendor's key challenge and opportunity is expanding their base to meet other corporate needs,...

Jun 2021
||
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Director

Every year, we have a PointClickCare summit, and at the end, they have a grand finale where they...

Jun 2021
||
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Director

Although PointClickCare has room to grow, they have done well considering how fast they have had to...

Jun 2021
||
(0)
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Director

Talking to individuals at the PointClickCare help desk who lack firsthand knowledge and experience...

Jun 2021
||
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CIO

The vendor's core product is frequently updated. PointClickCare is looking ahead. They are looking...

Jun 2021
||
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VP/Other Executive

PointClickCare will nickel-and-dimes us to death. Any additional service is going to cost us. A lot...

May 2021
||
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VP/Other Executive

All of our documentation is online now, and it is easier to review. I tell people that are new to...

May 2021
||
(0)
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VP/Other Executive

Based on what I have seen with other EMRs, I like the fact that we can navigate a resident's chart...

May 2021
||
(0)
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Director

Overall, PointClickCare's system is an inexpensive piece of online software. The vendor used to...

May 2021
||
(0)
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Director

The vendor does a lot of training for me. They have a lot of videos. On one hand, the videos save...

May 2021
||
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Director

The general ledger and the billing and financial things need to be combined into a single chart of...

May 2021
||
(0)
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Director

The vendor executives are very accessible. If I could give the vendor a score of 100, I would. I can...

May 2021
||
(0)
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Director

The system is a tool to help us get to our outcomes, whether our outcome is a clean audit or...

May 2021
||
(0)
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CIO

In the past, we did not have standardized content at any of our facilities because users created...

Apr 2021
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(0)
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CIO

With the acquisition of Collective Medical, the drive to value-based care under the PDPM has...

Apr 2021
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(0)
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CIO

PointClickCare’s big strength is probably their market share. They have a good view of the overall...

Apr 2021
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CIO

I think eventually there is going to be enough private equity money thrown at post–acute care that...

Apr 2021
||
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CIO

I would give a low rating in terms of PointClickCare’s service being proactive just because they...

Apr 2021
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CIO

Previously, our relationship with PointClickCare was fairly sour. In my experience, there are no...

Apr 2021
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CIO

The only reason I would not give PointClickCare a perfect score is really because they need more...

Apr 2021
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CIO

PointClickCare is not meeting our organization's evolving needs at this point in time. They are...

Apr 2021
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Director

We recently copied our data so that we would have the ability to have all our quotes signed up...

Apr 2021
||
(0)
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Director

I really appreciate the support PointClickCare has given me over the years. They have attended to my...

Apr 2021
||
(0)
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Director

PointClickCare charges for everything. The charges aren't that expensive though. When I know I want...

Apr 2021
||
(0)
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Director

PointClickCare integrates with so many different products that we use. It integrates with our...

Apr 2021
||
(0)
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Director

PointClickCare has too many people. We never know who to go to when we need something. With our...

Apr 2021
||
(0)
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CIO

There is strong integration between the PointClickCare system and other software, including our...

Mar 2021
||
(0)
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CIO

For the most part, PointClickCare has done a good job of keeping their promises. The web support is...

Mar 2021
||
(0)
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CIO

One key strength of the vendor is their system's ability to integrate with other products....

Mar 2021
||
(0)
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CIO

PointClickCare charges extra for a lot of things. There are some things that have no cost, but each...

Mar 2021
||
(0)
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Manager

We like PointClickCare's solution a lot. We like the ease of use and the fact that we have...

Mar 2021
||
(0)
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Manager

When we started with PointClickCare, they were exploding, and training was an issue back then. It...

Mar 2021
||
(0)
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Manager

We have an account manager with PointClickCare, and we have another person who works with...

Mar 2021
||
(0)
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Analyst/Coordinator

The biggest benefit of PointClickCare is that we get paid sooner than we used to. We have the...

Mar 2021
||
(0)
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Analyst/Coordinator

PointClickCare is a partner. The reason why I feel that way is that they are very innovative. A lot...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor does a lot of restructuring internally, and that allows us to meet new people. Some of...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor does a decent job of resolving problems through the help desk process. We sometimes may...

Mar 2021
||
(0)
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Analyst/Coordinator

We were really starting to see a lot of inefficiencies, so we decided to see what we could do to...

Mar 2021
||
(0)
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Analyst/Coordinator

The thing I would share with people is to be really careful when they are working with their...

Mar 2021
||
(0)
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Analyst/Coordinator

Based on the vendor's requirements, we can cancel anytime we want; we just need 30 days of advanced...

Mar 2021
||
(0)
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CIO

Implementing PointClickCare was pretty easy. We had some other products before this one, but we...

Mar 2021
||
(0)
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CIO

PointClickCare doesn't really have any interface capabilities. The vendor is weak in that area. We...

Mar 2021
||
(0)
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CIO

PointClickCare is easy to use and to train new users on. We have had a lot of staff turnover, but we...

Mar 2021
||
(0)
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CIO

The vendor's support people have been very responsive when we have needed them. The vendor...

Mar 2021
||
(0)
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Director

PointClickCare is very expensive. I would like to see some improvements to its price. The vendor...

Feb 2021
||
(0)
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Director

I would give PointClickCare's initial training a low rating. Their more recent training has been...

Feb 2021
||
(0)
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Director

From an end user standpoint, PointClickCare is very easy to use. I could log in and navigate my way...

Feb 2021
||
(0)
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Director

One of our challenges with PointClickCare is that they have grown exponentially in the short time we...

Feb 2021
||
(0)
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Director

I like our partnership with the vendor. We have a really good dedicated team at PointClickCare. We...

Feb 2021
||
(0)
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Nurse

I would purchase the product again, but I would do the implementation and onboarding differently...

Feb 2021
||
(0)
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Nurse

PointClickCare avoids charging for every little thing. In fact, they have actually given us some...

Feb 2021
||
(0)
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Nurse

PointClickCare is on top of what long-term care and skilled-care facilities need. The vendor is...

Feb 2021
||
(0)
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Nurse

One thing that PointClickCare could certainly do better is reporting. Some of the platforms within...

Feb 2021
||
(0)
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Director

We recently did an implementation with PointClickCare, and they did a pretty good job. There weren't...

Feb 2021
||
(0)
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Director

People really like the system, but I think they liked other systems better. Depending on whether...

Feb 2021
||
(0)
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Director

The system has the ability to rapidly add wound-care information and imaging and to partner with...

Feb 2021
||
(0)
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Director

I am able to text my vendor support representatives and get some feedback from them. The customer...

Feb 2021
||
(0)
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Director

The product is a great software solution for long-term care, subacute care, and assisted living. We...

Feb 2021
||
(0)
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Director

The training is very passive, and that is good. There are videos and articles. We can find...

Feb 2021
||
(0)
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Director

PointClickCare’s partnerships for integrations are quite extensive; they can provide a lot of integration....

Feb 2021
||
(0)
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Director

The intuition and flow of the product are much better than our previous vendor's product.

Feb 2021
||
(0)
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Director

I haven't had any issues with the support people. The executive involvement is appropriate, and...

Feb 2021
||
(0)
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Director

PointClickCare didn't charge extensively for consulting and configuration. That was night and day...

Feb 2021
||
(0)
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Manager

I would most likely buy the system again. I don't know what all of the platforms are like. We...

Feb 2021
||
(0)
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Manager

The vendor doesn't avoid charging for every little thing, but they are better than they used to be....

Feb 2021
||
(0)
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Manager

When we started with the vendor, we wouldn't have rated their implementation very high. However,...

Feb 2021
||
(0)
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Manager

In the last calendar year, the vendor has rolled out everything that we have needed. The vendor...

Feb 2021
||
(0)
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Manager

The vendor purchased a whole new company and is now integrating things. It is hard to say what our...

Feb 2021
||
(0)
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Manager

The vendor is pretty honest about what they have, but there are some things the vendor could improve...

Feb 2021
||
(0)
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Manager

Since the vendor migrated the system to the cloud, we have had quite a bit of downtime. Quite a bit...

Feb 2021
||
(0)
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Manager

The vendor needs a more clear-cut method for suggestions and performance. There could be a hotline...

Feb 2021
||
(0)
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Manager

The vendor is doing well at trying to reach out to us as customers and trying to get feedback. The...

Feb 2021
||
(0)
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CEO/President

PointClickCare is trying to move as fast as they can. They will tell us about an upgrade or...

Jan 2021
||
(0)
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CIO

PointClickCare does exactly what it is supposed to do. There are a lot of regulations that we have...

Nov 2020
||
(0)
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CIO

It would be nice if PointClickCare had better interface options. I would love for this system to...

Nov 2020
||
(0)
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