Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
PointClickCare (SNF EHR) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
PointClickCare is very expensive. I would like to see some improvements to its price. The vendor...
Login or Create an Account to see details.
Director
I would give PointClickCare's initial training a low rating. Their more recent training has been...
Login or Create an Account to see details.
Director
From an end user standpoint, PointClickCare is very easy to use. I could log in and navigate my way...
Login or Create an Account to see details.
Director
One of our challenges with PointClickCare is that they have grown exponentially in the short time we...
Login or Create an Account to see details.
Director
I like our partnership with the vendor. We have a really good dedicated team at PointClickCare. We...
Login or Create an Account to see details.
Nurse
I would purchase the product again, but I would do the implementation and onboarding differently...
Login or Create an Account to see details.
Nurse
PointClickCare avoids charging for every little thing. In fact, they have actually given us some...
Login or Create an Account to see details.
Nurse
PointClickCare is on top of what long-term care and skilled-care facilities need. The vendor is...
Login or Create an Account to see details.
Nurse
One thing that PointClickCare could certainly do better is reporting. Some of the platforms within...
Login or Create an Account to see details.
Director
We recently did an implementation with PointClickCare, and they did a pretty good job. There weren't...
Login or Create an Account to see details.
Director
People really like the system, but I think they liked other systems better. Depending on whether...
Login or Create an Account to see details.
Director
The system has the ability to rapidly add wound-care information and imaging and to partner with...
Login or Create an Account to see details.
Director
I am able to text my vendor support representatives and get some feedback from them. The customer...
Login or Create an Account to see details.
Director
The product is a great software solution for long-term care, subacute care, and assisted living. We...
Login or Create an Account to see details.
Director
The training is very passive, and that is good. There are videos and articles. We can find...
Login or Create an Account to see details.
Director
PointClickCare’s partnerships for integrations are quite extensive; they can provide a lot of integration....
Login or Create an Account to see details.
Director
The intuition and flow of the product are much better than our previous vendor's product.
Login or Create an Account to see details.
Director
I haven't had any issues with the support people. The executive involvement is appropriate, and...
Login or Create an Account to see details.
Director
PointClickCare didn't charge extensively for consulting and configuration. That was night and day...
Login or Create an Account to see details.
Manager
I would most likely buy the system again. I don't know what all of the platforms are like. We...
Login or Create an Account to see details.
Manager
The vendor doesn't avoid charging for every little thing, but they are better than they used to be....
Login or Create an Account to see details.
Manager
When we started with the vendor, we wouldn't have rated their implementation very high. However,...
Login or Create an Account to see details.
Manager
In the last calendar year, the vendor has rolled out everything that we have needed. The vendor...
Login or Create an Account to see details.
Manager
The vendor purchased a whole new company and is now integrating things. It is hard to say what our...
Login or Create an Account to see details.
Manager
The vendor is pretty honest about what they have, but there are some things the vendor could improve...
Login or Create an Account to see details.
Manager
Since the vendor migrated the system to the cloud, we have had quite a bit of downtime. Quite a bit...
Login or Create an Account to see details.
Manager
The vendor needs a more clear-cut method for suggestions and performance. There could be a hotline...
Login or Create an Account to see details.
Manager
The vendor is doing well at trying to reach out to us as customers and trying to get feedback. The...
Login or Create an Account to see details.
CEO/President
PointClickCare is trying to move as fast as they can. They will tell us about an upgrade or...
Login or Create an Account to see details.
CIO
PointClickCare does exactly what it is supposed to do. There are a lot of regulations that we have...
Login or Create an Account to see details.
CIO
It would be nice if PointClickCare had better interface options. I would love for this system to...
Login or Create an Account to see details.
Analyst/Coordinator
During the COVID-19 crisis, the vendor came up with some new solutions early on. The new solutions...
Login or Create an Account to see details.
Analyst/Coordinator
I would give PointClickCare a high rating for their implementation services. We implement new things...
Login or Create an Account to see details.
Analyst/Coordinator
I would give the system a very high rating for working as promoted in the last year. Everything is...
Login or Create an Account to see details.
Analyst/Coordinator
We don't really have any integration issues. PointClickCare tries to get to things as quickly as...
Login or Create an Account to see details.
Analyst/Coordinator
PointClickCare is usually on top of delivering new technology. They released an infection control...
Login or Create an Account to see details.
Analyst/Coordinator
We have account representatives I deal with directly on a day-to-day or week-to-week basis....
Login or Create an Account to see details.
Analyst/Coordinator
There are always improvements that can be made. A lot of the time, we don't know what the price of...
Login or Create an Account to see details.
Analyst/Coordinator
We have recommended PointClickCare a few times in casual conversations with companies that have...
Login or Create an Account to see details.
Director
I like the system, but sometimes there is not information from particular hospitals. I am assuming...
Login or Create an Account to see details.
Director
I like the system. I don’t know what to compare it to. For me, the system is easy to use. I don’t...
Login or Create an Account to see details.
Director
It took me longer than I thought it would take to learn the system. The problem with it is that...
Login or Create an Account to see details.
CIO
All in all, PointClickCare does pretty well. The clinical and the financial aspects are fine. The...
Login or Create an Account to see details.
CIO
PointClickCare publishes applications, and we do mobile-device management with those applications....
Login or Create an Account to see details.
CIO
I am not thrilled about the cloud systems. I don't have visibility or control over any part of the...
Login or Create an Account to see details.
Manager
The vendor does a lot of updates and improvements to the software. They have added quite a few...
Login or Create an Account to see details.
Manager
During implementations, the vendor is there for us throughout the whole thing. Even if we don’t have...
Login or Create an Account to see details.
Manager
We are integrated with our in-house pharmacy. The system seems to work well, but it has had some glitches....
Login or Create an Account to see details.
Manager
The vendor stays on the cutting edge, and they listen to their customers. They have grown a lot. I...
Login or Create an Account to see details.
Manager
The solution is so easy to use. It integrates with so many different systems. All we have to do is...
Login or Create an Account to see details.
Manager
I can’t give the solution high-enough marks. The people I have had to work with have been great. The...
Login or Create an Account to see details.
Director
I have been working with PointClickCare's integration team, and that team is very helpful. So many...
Login or Create an Account to see details.
Director
I have been using PointClickCare for a long time. I learned the system from scratch and I have...
Login or Create an Account to see details.
Director
I can customize PointClickCare to the way that I want to use it. I can break down the software and...
Login or Create an Account to see details.
Director
PointClickCare has sent over a lot of references for COVID-19. There are a lot of sources from them...
Login or Create an Account to see details.
Director
I haven't had a bad experience with PointClickCare. Their help and customer service are really good....
Login or Create an Account to see details.
Director
PointClickCare does try to charge for everything. Every single module has its own price. When...
Login or Create an Account to see details.
Director
Sometimes, when we need training for PointClickCare, getting everybody on board with the same...
Login or Create an Account to see details.
Director
Some of our clinicians don't like PointClickCare's COVID-19 screening because they don't feel that...
Login or Create an Account to see details.
CIO
Of all the long-term care vendors in the market, I consider PointClickCare to be one of the top two....
Login or Create an Account to see details.
CIO
PointClickCare has a pretty strong focus on developing and enhancing the product. Whenever I am...
Login or Create an Account to see details.
CIO
Our biggest worries right now are accessing our data, being able to query reports, and being able to...
Login or Create an Account to see details.
CIO
Our relationship with PointClickCare is strong. They listen to their customers. I had an issue where...
Login or Create an Account to see details.
CIO
We use a few modules from third parties because PointClickCare has either recently developed those...
Login or Create an Account to see details.
CIO
PointClickCare did some things for COVID-19. They offered some educational opportunities....
Login or Create an Account to see details.
Manager
At this point, the system is part of our long-term plans. In fact, we are doing more integration...
Login or Create an Account to see details.
Manager
PointClickCare has kept their promises, but they move a little slowly. But the things on their road...
Login or Create an Account to see details.
Manager
We don't feel nickel-and-dimed by PointClickCare. They are very good at taking into account the fact...
Login or Create an Account to see details.
Manager
When PointClickCare sends us to their resources, those are just cumbersome. But the people who do...
Login or Create an Account to see details.
Manager
PointClickCare is always looking into the future. They are always trying to build more things.
Login or Create an Account to see details.
Manager
If we can get everything up and running with the pharmacy integration and referral modules, we will...
Login or Create an Account to see details.
Manager
PointClickCare gave us an infection control module with updates and everything. They did a very good...
Login or Create an Account to see details.
CMIO
Our users love PointClickCare. There was a time when we considered switching to another vendor in...
Login or Create an Account to see details.
CMIO
I hear good things about PointClickCare, so I think it works as promoted. I never see much...
Login or Create an Account to see details.
Analyst/Coordinator
PointClickCare’s tool is not user friendly. I have used a lot of systems in the past, and...
Login or Create an Account to see details.
Analyst/Coordinator
PointClickCare has not been keeping all their promises. They keep changing things. They are not...
Login or Create an Account to see details.
Analyst/Coordinator
It is very hard to find the vendor’s training. I have never had any formal training from...
Login or Create an Account to see details.
Analyst/Coordinator
The system has a lot of shortcomings and is not very user friendly. When somebody new comes into the...
Login or Create an Account to see details.
Analyst/Coordinator
I like PointClickCare’s cash receipts. In that way, the system is a lot easier than other systems...
Login or Create an Account to see details.
Analyst/Coordinator
Unless we call the vendor, we may not get a call back for few days. I have actually seen a lag of...
Login or Create an Account to see details.
Analyst/Coordinator
The support and the system itself have some areas that need improvement. I am going to be on...
Login or Create an Account to see details.
Manager
We have had a great experience with PointClickCare. The system is extremely easy to use. Visually,...
Login or Create an Account to see details.
Manager
There are some customized reports that seem like they should be with the PointClickCare system already....
Login or Create an Account to see details.
VP/Other Executive
We stay current with the product because it is a fast-paced tool, and the vendor has us on their...
Login or Create an Account to see details.
VP/Other Executive
There is a component of the system for the clinical-billing aspect. Our IT services team actually...
Login or Create an Account to see details.
Director
PointClickCare's system is very easy to use. We can generate information at our fingertips. We have...
Login or Create an Account to see details.
Director
Not all of our needs are being met by the system. The search program needs to be tailored to our...
Login or Create an Account to see details.
Director
PointClickCare needs to reach out to more doctors for integration so that we can send a lot of...
Login or Create an Account to see details.
VP/Other Executive
PointClickCare's system is fairly user friendly. There are good options and good programming, and...
Login or Create an Account to see details.
VP/Other Executive
The vendor does tend to overcharge. They deliver new technology, but they overcharge me for it. I...
Login or Create an Account to see details.
Director
Things with PointClickCare are wonderful and very good. They supported us through COVID-19 with a...
Login or Create an Account to see details.
Director
I don't think that PointClickCare nickel-and-dimes us. When we want to do a big project, of course...
Login or Create an Account to see details.
Director
We are doing a big implementation with something right now, and we have had some hiccups with...
Login or Create an Account to see details.
Director
There is a variety of ways to get the training from PointClickCare, and I like that. The training...
Login or Create an Account to see details.
Director
PointClickCare's system is integrated with a couple of things. We are currently working on a...
Login or Create an Account to see details.
Director
One of the reasons that I like PointClickCare's system so much is the ease of use. I hear that from...
Login or Create an Account to see details.
Director
The executives from PointClickCare are pretty involved. They reach out to guide us with things that...
Login or Create an Account to see details.
Director
I would recommend PointClickCare's system. I did consulting for several years, and I wouldn't work...
Login or Create an Account to see details.
Director
I am sad that PointClickCare won't have their annual conference this year, but that is not their fault....
Login or Create an Account to see details.
Analyst/Coordinator
The executives don’t call us unless they want to sell us something.
Login or Create an Account to see details.
Analyst/Coordinator
The system is top of the line. I think it is the best thing around for healthcare.
Login or Create an Account to see details.
Analyst/Coordinator
The vendor charges us for every little thing. There is always a fee when we do things with the vendor....
Login or Create an Account to see details.
Analyst/Coordinator
The vendor’s support is usually right on. Even with COVID-19, the support people usually get right...
Login or Create an Account to see details.
Nurse
For one area in our facility, the solution’s integration would get a high rating, but for another...
Login or Create an Account to see details.
Nurse
I am old school, and finding information in Pulse and knowing when updates are aren’t as easy as...
Login or Create an Account to see details.
Nurse
I like how the solution is set up. I like how it flows.
Login or Create an Account to see details.
Manager
PointClickCare has supported us well throughout the COVID-19 crisis. We haven't really tapped into...
Login or Create an Account to see details.
Manager
PointClickCare's system is far and beyond the most integrated EHR on the market. The vendor...
Login or Create an Account to see details.
Manager
My overall satisfaction with PointClickCare is however high the scale goes. I have no problems with...
Login or Create an Account to see details.
Manager
When it comes to avoiding charging for every little thing, the answer is yes and no. There are a lot...
Login or Create an Account to see details.
Manager
I don’t have any issues with PointClickCare's implementation services. They are really good. We can...
Login or Create an Account to see details.
Manager
PointClickCare has delivered on all of their promises when it comes to the system working as...
Login or Create an Account to see details.
Manager
This is a software program, and it meets our needs. I don’t know whether it is new technology. We...
Login or Create an Account to see details.
Manager
PointClickCare's ongoing support is good because they tell us when things are going on and when...
Login or Create an Account to see details.
Manager
Someone in our leadership is very involved with PointClickCare at the executive level. That person...
Login or Create an Account to see details.
Director
The support has kind of fluctuated depending on our business manager at the time. I would actually...
Login or Create an Account to see details.
Director
If I want to use a product that PointClickCare has, there is a charge per resident per day. There is...
Login or Create an Account to see details.
Director
Ongoing training from PointClickCare is great. Things were hard initially, but that wasn't the...
Login or Create an Account to see details.
Director
PointClickCare's system makes my job a lot easier. It is really user friendly. We are integrated...
Login or Create an Account to see details.
Director
PointClickCare takes care of my problems pretty quickly online. Day to day, I have no contact or...
Login or Create an Account to see details.
Director
PointClickCare is really good about notifying us well in advance about any outages that we might...
Login or Create an Account to see details.
Manager
The system is a good product and is easy to use. It is so much more involved than another system we...
Login or Create an Account to see details.
Manager
We had a lot of modules in the beginning. The system is doing a lot for us. Some facilities are...
Login or Create an Account to see details.
Manager
PointClickCare is in the middle when it comes to charging for every little thing. Obviously, there...
Login or Create an Account to see details.
Manager
We had some people that were higher up the food chain, but they are gone. The people we have now are...
Login or Create an Account to see details.
Director
I would maybe buy the product again. When we first looked into the vendor, one of the reasons that...
Login or Create an Account to see details.
Director
We implemented the product so long ago, and we had to hire an entire team to do the implementation....
Login or Create an Account to see details.
Director
The vendor is very difficult to work with when it comes to integrating other systems into...
Login or Create an Account to see details.
Director
If we were willing to pay for things, the system's functionality would meet all of our needs. The...
Login or Create an Account to see details.
Director
The vendor's ongoing support has been very good, but we don't necessarily hear from the executives...
Login or Create an Account to see details.
Director
We have gotten outcomes from the product, but it is difficult to get reports and things that could...
Login or Create an Account to see details.
Director
When enhancements are requested or available, or when additional functionality is requested, we...
Login or Create an Account to see details.
Director
Things can be difficult unless organizations have a dedicated person who knows about data relay. The...
Login or Create an Account to see details.
Director
The product has worked very well in our environment. We are pleased with the outcome of the build...
Login or Create an Account to see details.
Director
With PointClickCare, everything is a service that we add on. We know up front what additional...
Login or Create an Account to see details.
Director
PointClickCare has done a really good job throughout the COVID-19 crisis. Nobody is perfect, but...
Login or Create an Account to see details.
Analyst/Coordinator
PointClickCare hasn’t let us down. They didn’t overpromise in the beginning, even though that is the...
Login or Create an Account to see details.
Analyst/Coordinator
PointClickCare really loves to charge for every little thing, but they are up front about it. If I...
Login or Create an Account to see details.
Analyst/Coordinator
Getting things reversed with PointClickCare is difficult. We bought some modules that we didn’t...
Login or Create an Account to see details.
Analyst/Coordinator
Users are beaten over the head with training. Some people start to tune out, and they don’t think...
Login or Create an Account to see details.
Analyst/Coordinator
When we don’t know anything about a feature, we are provided with a menu of things that the feature...
Login or Create an Account to see details.
Analyst/Coordinator
PointClickCare's system has a marketplace of certified vendors, so if we have the opportunity to...
Login or Create an Account to see details.
Analyst/Coordinator
When we get a product such as PointClickCare's system, we have a thousand things going on at the...
Login or Create an Account to see details.
Analyst/Coordinator
I honestly don't know what other product would shine better than PointClickCare's system if we...
Login or Create an Account to see details.
Analyst/Coordinator
We have really seen some tremendous benefits for our billing office from PointClickCare's system. We...
Login or Create an Account to see details.
Analyst/Coordinator
The integration isn’t bad. But we have struggled continuously with the pharmacy integration, and we...
Login or Create an Account to see details.
Analyst/Coordinator
PointClickCare is trying to support us during COVID-19. If the vendor has something available, we...
Login or Create an Account to see details.
VP/Other Executive
In the skilled nursing facility industry, PointClickCare is by far the most user-friendly EMR. Most...
Login or Create an Account to see details.
VP/Other Executive
The only time that we get asked to pay for extra things is when we add different modules. One of my...
Login or Create an Account to see details.
Manager
PointClickCare is definitely part of our long-term plans. If I were choosing an EHR for the first...
Login or Create an Account to see details.
Manager
I have been impressed with some of the ways PointClickCare has gone through future products, demos,...
Login or Create an Account to see details.
Manager
It seems that PointClickCare charges for most things that they can charge for. But since their...
Login or Create an Account to see details.
Manager
There are a couple of areas where documentation isn’t within the profile across the community....
Login or Create an Account to see details.
Manager
Getting through the support channels can be slow and difficult. For certain requests, I believe...
Login or Create an Account to see details.
Manager
Having one chart for one resident would improve the system; I think most EHR vendors are working...
Login or Create an Account to see details.
Manager
We like that we are fully integrated; we are completely paperless. We have integration with...
Login or Create an Account to see details.
Manager
When it comes to integration, the only thing that we still don’t have is good integration with our...
Login or Create an Account to see details.
Manager
When it comes to ease of use, our surveyors always comment on how easy it is to get the surveys that...
Login or Create an Account to see details.
Manager
PointClickCare has good support staff. It may just be because of how long we have been with them,...
Login or Create an Account to see details.
Manager
PointClickCare does nickel-and-dime us to death. Every time there is something new that we want to...
Login or Create an Account to see details.
CIO
Things are working well with the system. We have integrations that are going really well, depending...
Login or Create an Account to see details.
CIO
The PDPM was a challenge for everybody, but part of the challenge comes from the fact that Medicare...
Login or Create an Account to see details.
CIO
There are things like therapy code modifiers that are on the front page of the screen. All users can...
Login or Create an Account to see details.
CIO
PointClickCare has continued to improve the home health product, but it isn’t there yet.
Login or Create an Account to see details.
CIO
Whether PointClickCare keeps all their promises is a tough question. They work hard to keep their...
Login or Create an Account to see details.
CIO
The vendor charges for different modules. One price doesn’t include everything. The vendor has a...
Login or Create an Account to see details.
CIO
The ease of use for end users depends on how we have the system set up, but it is generally good....
Login or Create an Account to see details.
Related Reports View All Reports
Featured Report
Preferences
Related Blogs
Pulse Check on the Patient Driven Payment Model