Quality Improvement Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 4:31:34 AM and Model.EvProductId = 76115

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User Commentary

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Manager

Implementation and Training

Our implementation was bumpy. I want to say that Premier had a change in leadership in the middle of...

Sep 2020
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Manager

Lessons Learned

When we were working with another vendor, we got our data back more quickly. I don't know whether...

Sep 2020
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Manager

Functionality and Upgrades

Aside from the slowness issue we are having, the system is good. I know how to get the reports that...

Sep 2020
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Analyst/Coordinator

Future Outlook

As far as I know, QualityAdvisor is part of our long-term plans. I don’t make that decision, but as...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

The ease of use for end users is what it is. The system is made to be about as easy to use as...

Aug 2020
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Analyst/Coordinator

Service and Support

I haven’t seen any difference in the vendor’s general support through the COVID-19 crisis. We use a...

Aug 2020
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Analyst/Coordinator

Future Outlook

QualityAdvisor has the ability to get high-level, detailed data as well as detailed physician...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

I would love to have a definition tab in the Premier product to help stakeholders understand what...

Aug 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing with the product. The vendor charges for 12...

Aug 2020
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Director

Technology

I know that the vendor is coming up with a product that allows us to do risk adjustment for COVID-19...

Aug 2020
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Director

Functionality and Upgrades

The product is very easy to use. We run reports out of one of the vendor's products, and we read a...

Aug 2020
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Director

Technology

The vendor is coming out with a few new products and is also coming out with a way for me to take...

Aug 2020
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Director

Other Observations & Comments

I have spoken with the vendor executives, and they have been easy to get ahold of. We have had...

Aug 2020
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Director

Service and Support

Premier's phone and web support is horrible. There has been a change in staff, so communication...

Aug 2020
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Director

Other Observations & Comments

I don't think that Premier drives tangible outcomes. They have helped us find someone to drive...

Aug 2020
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Director

ROI / Cost (care and feeding)

We have pretty well received our money's worth. I would recommend the product to others. Overall, I...

Aug 2020
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Director

Interfacing and Integration

The product isn't really interoperable, but we are able to look at both of Premier's products within...

Aug 2020
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Director

Functionality and Upgrades

The product runs very well, and the functionality has been good at meeting our needs. But I can't...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I like that we can get both high-level and detailed information from the system. Once I learned the...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I would like the ability to load provider information in the system on my own. Right now, when...

Aug 2020
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Director

Functionality and Upgrades

Premier is a great company. QualityAdvisor is probably leaps and bounds better than anything I have...

Jun 2020
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Director

ROI / Cost (care and feeding)

Premier did try to pull a crazy charge on their customer base. There was a build-out of a custom...

Jun 2020
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Director

Functionality and Upgrades

When I think of interoperability, I think of one-stop shops where everything talks to each other....

Jun 2020
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Director

Functionality and Upgrades

QualityAdvisor is not remarkably user friendly, but I always tell people that is because of its...

Jun 2020
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Director

Service and Support

The vendor's service is fantastic. Whenever I have a question, I get an answer within a couple of...

Jun 2020
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VP/Other Executive

Relationship

Premier’s executives are very involved. Premier has reached out to us amidst the pandemic, and that...

Apr 2020
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VP/Other Executive

Future Outlook

I would forecast my overall satisfaction to be high a year from now. I don’t see a lot of changes in...

Apr 2020
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Director

Implementation and Training

The product itself works well, but we would really like better and more frequent training on how to...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

QualityAdvisor is probably one of the best tools that Premier has developed. It really helps us...

Mar 2020
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Director

Service and Support

The vendor is constantly up to date with the new specification manuals and things like that as they...

Mar 2020
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Director

Functionality and Upgrades

There is still a gap in what we can abstract in the tool versus what we have to report for registry...

Mar 2020
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Director

Win/Loss - Why they were selected (by current clients)

We would buy Premier's solutions again. We completed an RFP recently and chose Premier again because...

Mar 2020
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Director

ROI / Cost (care and feeding)

The vendor keeps their promises. They do nickel-and-dime. We did a much better job with our contract...

Mar 2020
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Director

Technology

The vendor delivers new technology that meets our needs. Whether a product meets an organization's...

Mar 2020
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Director

Service and Support

The vendor's phone and web support is pretty good, but some questions have arisen from some of our...

Mar 2020
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Director

Functionality and Upgrades

The vendor could improve the robustness of the tool and its ability to pull risk-adjusted data. We...

Mar 2020
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Director

Sales and Contracting

The price tag for the product used to be way too high. The continual sales pitch is where we...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Quality Measures Reporter is so straightforward that once a new user gets initial training, that...

Mar 2020
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VP/Other Executive

Implementation and Training

The training with Premier is easier than it is with other vendors, but if somebody has issues, I...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Whether or not QualityAdvisor meets expectations depends on whether or not an organization is...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The initial uploading of data configuration into QualityAdvisor was not as smooth as I would have...

Mar 2020
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VP/Other Executive

Implementation and Training

The training was there initially, but I don’t think Premier is proactive enough about offering...

Mar 2020
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Director

ROI / Cost (care and feeding)

We have a couple of Premier's solutions, and I don't think that the vendor is nickel-and-diming....

Jan 2020
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Director

Implementation and Training

Premier has done a good job with training. The vendor provides routine data analysis for us, and we...

Jan 2020
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Director

Relationship

When we have an issue, we can reach out to Premier's executives, and they are pretty good about...

Jan 2020
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Director

Functionality and Upgrades

We can refer to the consistency of Premier's system and trust that the data has been inputted correctly....

Jan 2020
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Director

Functionality and Upgrades

I would love to see more real-time data from Premier's system rather than getting data a couple of...

Jan 2020
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VP/Other Executive

Relationship

We have great access to some of Premier's top leadership on different things. I can easily email...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The product's dashboard had a cost component, but because it didn't go to the detail level, we had...

Jan 2020
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VP/Other Executive

Future Outlook

I wouldn't buy Premier's product again. In fact, we will be replacing the system. But after I buy...

Jan 2020
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VP/Other Executive

Future Outlook

Multiple factors are causing us to replace the product. One reason is the price. It also doesn't...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Getting data at the performance improvement level of our previous system has been a challenge with...

Jan 2020
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VP/Other Executive

Service and Support

Premier has been collaborative as we have worked. The on-site work that Premier does through a third...

Jan 2020
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Director

Functionality and Upgrades

My experience with Premier has been very good. From previous experience, I know my way around...

Jan 2020
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Director

Implementation and Training

I would advocate for more resources to be dedicated to keeping the education and training fresh and...

Jan 2020
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Director

Other Observations & Comments

If I were part of the decision-making team, I would buy QualityAdvisor again. To say that the vendor...

Jan 2020
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Director

Other Observations & Comments

People I work with feel they are getting nickel-and-dimed on certain things, not so much in terms of...

Jan 2020
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Director

Interfacing and Integration

I am probably not the first person to say that QualityAdvisor and other reporting analyst platforms...

Jan 2020
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Director

Other Observations & Comments

A recommendation for the vendor might be to include a tooltip functionality with some of the product...

Jan 2020
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Director

Technology

QualityAdvisor is an acute-based tool, and I would love to see the technology expand. We are doing...

Jan 2020
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Director

Functionality and Upgrades

I think Premier stands head and shoulders above the competition on their risk methodologies. The...

Jan 2020
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Director

Functionality and Upgrades

When I show the dashboards to our executives, they appreciate the dashboard that shows where each...

Jan 2020
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Director

Functionality and Upgrades

We put in a scorecard for each facility, and we assign goals to the facilities based on where they...

Jan 2020
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Director

Future Outlook

We have no desire to replace the system anytime soon. We haven’t been able to find anything that...

Jan 2020
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Director

Other Observations & Comments

Our senior leaders think that the vendor nickel-and-dimes us, but I have worked closely with the...

Jan 2020
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Director

Functionality and Upgrades

The vendor recently upgraded the custom groups, and that was wonderful. I am glad that the vendor...

Jan 2020
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Director

Other Observations & Comments

Premier is working on doing report automation where we can choose a certain day of the month to run...

Jan 2020
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Director

Technology

I haven’t seen Premier necessarily improve the technology as much as the reporting options.

Jan 2020
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Manager

Functionality and Upgrades

QualityAdvisor has been excellent. We don’t use the full package; we basically just use it for...

Jan 2020
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Manager

Functionality and Upgrades

Premier is cutting edge. Premier seems to have better and more updated tools than other vendors.

Jan 2020
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Manager

Other Observations & Comments

QualityAdvisor is pretty much a standard product; we don’t really have to request anything new.

Jan 2020
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Manager

ROI / Cost (care and feeding)

QualityAdvisor is a very complicated system. Premier promised that it would reduce our costs and...

Jan 2020
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Manager

Functionality and Upgrades

There is a lot of building involved with Premier, especially with some of the profiles and reports...

Jan 2020
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Manager

Service and Support

I couldn't be happier with Premier's service for Quality Advisor; it is fantastic. It is strange to...

Jan 2020
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Manager

Functionality and Upgrades

The product has been around for some time. The tool is very mature. It has been revised, changed,...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Premier generally doesn't nickel-and-dime. Recently, however, they flashed a dashboard in front of...

Jan 2020
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Manager

Relationship

There is an executive that dials in to some of our calls. We have annual meetings as well.

Jan 2020
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Manager

Service and Support

People get frustrated with the product because it isn't terribly user friendly. However, I feel in...

Jan 2020
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VP/Other Executive

Relationship

Premier does a very good job. The data support team assigned to us does a good job of keeping us in...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Premier shares with us the enhancements and things that they add through the releases, which...

Jan 2020
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VP/Other Executive

Service and Support

We have to initiate a lot of things with Premier, but once we initiate things, they keep up pretty well....

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Based on QualityAdvisor's nature, the things being measured give us a good look into outcomes.

Jan 2020
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VP/Other Executive

Functionality and Upgrades

QualityAdvisor provides software for clinical benchmarking, and the product has a lot of breadth due...

Jan 2020
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VP/Other Executive

Relationship

QualityAdvisor doesn't integrate as an EHR does, but Premier has been a very good partner in terms...

Jan 2020
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VP/Other Executive

Relationship

There are a couple of things that we asked Premier for that we haven't gotten yet. They say they are...

Jan 2020