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Access info about Quality Management on your dashboard or bookmark under

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Quality Improvement Comments
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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

Research Director

ryan.pretnik@klasresearch.com

 
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User Commentary

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CCO

I would give others a heads-up that all the vendors we use are expensive. Premier will...

Mar 2021
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Manager

We have a vendor representative assigned to us that reaches out. We have regular meetings. There is...

Mar 2021
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Manager

Premier let several executives go over the last year. That was a little crazy. But the service was...

Mar 2021
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Director

I had extensive initial training from Premier. They had somebody available for on-site training on...

Feb 2021
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Director

We are able to integrate some of the QualityAdvisor information directly into our enterprise data...

Feb 2021
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Director

QualityAdvisor is close to meeting all of our needs. There are a couple of enhancements that we have...

Feb 2021
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Director

Premier is good about reaching out and offering new products and enhancements before we even think...

Feb 2021
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Director

There were some specific metrics that QualityAdvisor allowed us to better evaluate in terms of...

Feb 2021
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Director

QualityAdvisor would be more powerful if there were more organizations similar to us who actually...

Feb 2021
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Manager

There is a process to learn the system. Users have to check a lot of boxes before getting an answer,...

Feb 2021
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Manager

Depending on the product area that we need help with, we do have contacts that we can reach out to...

Feb 2021
(0)
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Manager

Premier may change some things in terms of aesthetic, but overall, there haven't been any major...

Feb 2021
(0)
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Director

Based on previous experience, if I were starting over, I would not buy the product again. It is...

Feb 2021
(0)
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Director

The quality of the vendor's training was good. The training was better for QualityAdvisor than it...

Feb 2021
(0)
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Director

The product does what the vendor said it would do, but we have seen ways that the system could be...

Feb 2021
(0)
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Director

The system is pretty intuitive, but it does take some training. I don't think any one product in...

Feb 2021
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Director

The vendor executive involvement has been pretty good. Before the COVID-19 crisis, someone would be...

Feb 2021
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Director

Another system we used was more user friendly in the way it was built and in terms of reports. It...

Feb 2021
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Director

The system just requires an awful lot of scrolling. It is crazy to me that I have to scroll so much....

Feb 2021
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Director

From a front-end user perspective, I wouldn’t say there is anything that is clunky. But some of the...

Feb 2021
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Director

We get notifications of upcoming releases on a timely basis. But as far as a strategy road map goes...

Feb 2021
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Physician

Premier has a website for training, but we have to dig into it and learn the information. The system...

Feb 2021
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Physician

There may be an easier way to build initial reports in the system, but I can pull what I need. There...

Feb 2021
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Physician

I have an excellent contact at Premier who helps me when I can't find things or when something isn't...

Feb 2021
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Director

QualityAdvisor is a good product. The vendor benchmarks nationally against other organizations...

Feb 2021
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VP/Other Executive

We use QualityAdvisor for all of our quality metrics and physician OPPE. We are pretty happy with...

Jan 2021
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VP/Other Executive

It is easy to work with Premier. They are very responsive. Whenever there is a problem, they are...

Jan 2021
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Manager

We have a good relationship with Premier. We have formed a partnership for cost quality, and we pick...

Jan 2021
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Manager

Premier does a good job with data reconciliation and is a great resource for process evaluation and...

Jan 2021
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Director

Quality Measures Reporter is part of our long-term plans as long as the need for data extraction is...

Dec 2020
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Director

It has been years since we implemented Quality Measures Reporter, but Premier does a great job of...

Dec 2020
(0)
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Director

Premier's training for Quality Measures Reporter is online. We actually created our own in-house...

Dec 2020
(0)
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Director

With Quality Measures Reporter, we have identified a lot of opportunities where we can focus our...

Dec 2020
(0)
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Director

Premier has a lot of good products from an analytics perspective, and QualityAdvisor is a phenomenal...

Dec 2020
(0)
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Director

Premier has done an excellent job of checking in to see whether there are things they can do to...

Dec 2020
(0)
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Director

There are a lot of additional charges. Premier doesn't charge us extra for QualityAdvisor, but...

Dec 2020
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Director

QualityAdvisor does fairly well in terms of working as promoted. I get mixed feedback about the ease...

Dec 2020
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Director

The vendor has supported us very well during the COVID-19 crisis. They have been trying to push...

Dec 2020
(0)
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Director

Casual users can get lost in the complexity. Once people learn how to use the system, it is good.

Dec 2020
(0)
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Director

I would not give the system a perfect rating for overall product quality because of the executive...

Dec 2020
(0)
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Director

QualityAdvisor hasn't changed a lot. I know that there has been a ton of change in the background,...

Dec 2020
(0)
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Manager

I really like Premier and their customer service. They do a good job with everything, and...

Nov 2020
(0)
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Manager

There are little housekeeping things that I have experienced with the system. When I am in a custom...

Nov 2020
(0)
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Director

Quality Measures Reporter is more limited in the data that is in there and how we can manipulate the...

Nov 2020
(0)
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Director

I don’t consider Quality Measures Reporter to be as user friendly or as robust as another Premier...

Nov 2020
(0)
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Director

Premier recently came out with a new risk calculator, and they offered several online trainings for...

Nov 2020
(0)
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Director

We use QualityAdvisor for everything. It is very versatile. We can get in there with the ad-hoc...

Nov 2020
(0)
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Director

Premier is in the process of trying to make a third-party tool integrate with QualityAdvisor. That...

Nov 2020
(0)
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Director

The ease of using QualityAdvisor depends on the level of the person. If we are talking about a CEO...

Nov 2020
(0)
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Director

One of Premier’s leaders is very much involved with us, and I can email that person any question....

Nov 2020
(0)
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Director

I have used other software, and I found more use for QualityAdvisor than I did for the other...

Nov 2020
(0)
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Director

I don’t see my satisfaction with QualityAdvisor changing. Based on the things I know that are coming...

Nov 2020
(0)
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Director

We have a dedicated support team that we meet with, and if the team members foresee something coming...

Nov 2020
(0)
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CFO

Overall, we are satisfied with the vendor. If they stayed focused, we would be extremely satisfied.

Oct 2020
(0)
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CFO

A pandemic hit, and we were really exposed. Premier understands. That is why they created a domestic...

Oct 2020
(0)
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CFO

Premier has enhanced the system. The vendor continues to fine-tune the identification of variation....

Oct 2020
(0)
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CFO

We can't do the purchasing as effectively as we do without the vendor. The vendor is a great...

Oct 2020
(0)
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CFO

Premier's technology is coming along. In my opinion, the vendor has best-practice products in the...

Oct 2020
(0)
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CFO

Premier is a strength in the accountable-care space. They are one of the first. Premier did get a...

Oct 2020
(0)
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CFO

We have had a pretty long run with Premier. The last year has been unique for everybody because of...

Oct 2020
(0)
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CFO

Premier could improve. No one has really ever done much in the corporate costs space. I believe...

Oct 2020
(0)
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CFO

All vendors need to make money, but Premier takes a pretty high road on that. We do not feel...

Oct 2020
(0)
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CMO

CMS has a number of websites that can help hospitals compare data, but their data tends to be older....

Oct 2020
(0)
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CMO

I hope that within a few years, Premier will be more useful in the quality improvement and patient...

Oct 2020
(0)
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CMO

We can get more simple reports through QualityAdvisor. They are easier to understand; more people...

Oct 2020
(0)
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CMO

Holistically, Premier is a progressive company. They look ahead, and they try to place their efforts...

Oct 2020
(0)
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VP/Other Executive

Premier has lots of tools. I use QualityAdvisor, which is a data informatics tool that allows me to...

Oct 2020
(0)
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VP/Other Executive

We are current with the software. The vendor doesn’t have versions. The system is continually...

Oct 2020
(0)
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VP/Other Executive

Generally, Premier keeps their promises. I have had some specific issues, but that is because we...

Oct 2020
(0)
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VP/Other Executive

What makes the difference for somebody like me is to really know the software. Some people that use...

Oct 2020
(0)
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VP/Other Executive

We had some personnel changes with our Premier representatives, and I lost somebody that I had...

Oct 2020
(0)
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VP/Other Executive

The vendor’s executive-level service is good. As an example, we found an error in the vendor’s...

Oct 2020
(0)
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VP/Other Executive

I had to delay our billing during the COVID-19 crisis. Because of our COVID-19 issues, we lost so...

Oct 2020
(0)
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Director

We have been with the vendor for so long. They have many educational opportunities, but we don't...

Oct 2020
(0)
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Director

The system is great at working as promoted. We use it almost every day. We use the data for our...

Oct 2020
(0)
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Director

The vendor's upgrades are timely, and they are always up to date. Things are great. We have been...

Oct 2020
(0)
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Director

The current functionality has met our needs, especially since we added the risk adjustment piece....

Oct 2020
(0)
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Director

I don't have any problems with the vendor's support. I know the names of people I can email, and...

Oct 2020
(0)
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Director

The vendor is proactive. They tend to send out emails, and if the vendor finds any issues, they let...

Oct 2020
(0)
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Director

The vendor's executives are great. Our contacts are great, and they respond immediately. I know some...

Oct 2020
(0)
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Director

We use the system for our strategic goals, our monthly scorecards, and our team goals every year....

Oct 2020
(0)
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Director

We get our money's worth with the system. I couldn't be happier. During the COVID-19 crisis, the...

Oct 2020
(0)
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Director

I am very happy with the product, the vendor, and the vendor's people. We have had the system for so...

Oct 2020
(0)
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Director

We use the Quality Measures Reporter system. Our people use the information that we get from this...

Oct 2020
(0)
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Director

The system is always up to date, and the vendor always meets our needs. We don't necessarily use the...

Oct 2020
(0)
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Manager

Our implementation was bumpy. I want to say that Premier had a change in leadership in the middle of...

Sep 2020
(0)
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Manager

When we were working with another vendor, we got our data back more quickly. I don't know whether...

Sep 2020
(0)
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Manager

Aside from the slowness issue we are having, the system is good. I know how to get the reports that...

Sep 2020
(0)
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Analyst/Coordinator

As far as I know, QualityAdvisor is part of our long-term plans. I don’t make that decision, but as...

Aug 2020
(0)
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Analyst/Coordinator

The ease of use for end users is what it is. The system is made to be about as easy to use as...

Aug 2020
(0)
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Analyst/Coordinator

I haven’t seen any difference in the vendor’s general support through the COVID-19 crisis. We use a...

Aug 2020
(0)
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Analyst/Coordinator

QualityAdvisor has the ability to get high-level, detailed data as well as detailed physician...

Aug 2020
(0)
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Analyst/Coordinator

I would love to have a definition tab in the Premier product to help stakeholders understand what...

Aug 2020
(0)
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Director

The vendor doesn't avoid charging for every little thing with the product. The vendor charges for 12...

Aug 2020
(0)
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Director

I know that the vendor is coming up with a product that allows us to do risk adjustment for COVID-19...

Aug 2020
(0)
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Director

The product is very easy to use. We run reports out of one of the vendor's products, and we read a...

Aug 2020
(0)
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Director

The vendor is coming out with a few new products and is also coming out with a way for me to take...

Aug 2020
(0)
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Director

I have spoken with the vendor executives, and they have been easy to get ahold of. We have had...

Aug 2020
(0)
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Director

Premier's phone and web support is horrible. There has been a change in staff, so communication...

Aug 2020
(0)
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Director

I don't think that Premier drives tangible outcomes. They have helped us find someone to drive...

Aug 2020
(0)
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Director

We have pretty well received our money's worth. I would recommend the product to others. Overall, I...

Aug 2020
(0)
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Director

The product isn't really interoperable, but we are able to look at both of Premier's products within...

Aug 2020
(0)
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Director

The product runs very well, and the functionality has been good at meeting our needs. But I can't...

Aug 2020
(0)
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Analyst/Coordinator

I like that we can get both high-level and detailed information from the system. Once I learned the...

Aug 2020
(0)
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Analyst/Coordinator

I would like the ability to load provider information in the system on my own. Right now, when...

Aug 2020
(0)
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Director

Premier is a great company. QualityAdvisor is probably leaps and bounds better than anything I have...

Jun 2020
(0)
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Director

Premier did try to pull a crazy charge on their customer base. There was a build-out of a custom...

Jun 2020
(0)
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Director

When I think of interoperability, I think of one-stop shops where everything talks to each other....

Jun 2020
(0)
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Director

QualityAdvisor is not remarkably user friendly, but I always tell people that is because of its...

Jun 2020
(0)
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Director

The vendor's service is fantastic. Whenever I have a question, I get an answer within a couple of...

Jun 2020
(0)
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