Quality Improvement Comments

 

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 1/18/2021 6:13:01 PM and Model.EvProductId = 76115

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

VP/Other Executive

Functionality and Upgrades

We use QualityAdvisor for all of our quality metrics and physician OPPE. We are pretty happy with...

Jan 2021
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

It is easy to work with Premier. They are very responsive. Whenever there is a problem, they are...

Jan 2021
 Helpful

 or  to see details.

Manager

Relationship

We have a good relationship with Premier. We have formed a partnership for cost quality, and we pick...

Jan 2021
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Premier does a good job with data reconciliation and is a great resource for process evaluation and...

Jan 2021
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Quality Measures Reporter is part of our long-term plans as long as the need for data extraction is...

Dec 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

It has been years since we implemented Quality Measures Reporter, but Premier does a great job of...

Dec 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Premier's training for Quality Measures Reporter is online. We actually created our own in-house...

Dec 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

With Quality Measures Reporter, we have identified a lot of opportunities where we can focus our...

Dec 2020
 Helpful

 or  to see details.

Director

Future Outlook

Premier has a lot of good products from an analytics perspective, and QualityAdvisor is a phenomenal...

Dec 2020
 Helpful

 or  to see details.

Director

Service and Support

Premier has done an excellent job of checking in to see whether there are things they can do to...

Dec 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

There are a lot of additional charges. Premier doesn't charge us extra for QualityAdvisor, but...

Dec 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

QualityAdvisor does fairly well in terms of working as promoted. I get mixed feedback about the ease...

Dec 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor has supported us very well during the COVID-19 crisis. They have been trying to push...

Dec 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Casual users can get lost in the complexity. Once people learn how to use the system, it is good.

Dec 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would not give the system a perfect rating for overall product quality because of the executive...

Dec 2020
 Helpful

 or  to see details.

Director

Technology

QualityAdvisor hasn't changed a lot. I know that there has been a ton of change in the background,...

Dec 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I really like Premier and their customer service. They do a good job with everything, and...

Nov 2020
 Helpful

 or  to see details.

Manager

Technology

There are little housekeeping things that I have experienced with the system. When I am in a custom...

Nov 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Quality Measures Reporter is more limited in the data that is in there and how we can manipulate the...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I don’t consider Quality Measures Reporter to be as user friendly or as robust as another Premier...

Nov 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Premier recently came out with a new risk calculator, and they offered several online trainings for...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We use QualityAdvisor for everything. It is very versatile. We can get in there with the ad-hoc...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

Premier is in the process of trying to make a third-party tool integrate with QualityAdvisor. That...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The ease of using QualityAdvisor depends on the level of the person. If we are talking about a CEO...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

One of Premier’s leaders is very much involved with us, and I can email that person any question....

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have used other software, and I found more use for QualityAdvisor than I did for the other...

Nov 2020
 Helpful

 or  to see details.

Director

Future Outlook

I don’t see my satisfaction with QualityAdvisor changing. Based on the things I know that are coming...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

We have a dedicated support team that we meet with, and if the team members foresee something coming...

Nov 2020
 Helpful

 or  to see details.

CFO

Future Outlook

Overall, we are satisfied with the vendor. If they stayed focused, we would be extremely satisfied.

Oct 2020
 Helpful

 or  to see details.

CFO

Service and Support

A pandemic hit, and we were really exposed. Premier understands. That is why they created a domestic...

Oct 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

Premier has enhanced the system. The vendor continues to fine-tune the identification of variation....

Oct 2020
 Helpful

 or  to see details.

CFO

Relationship

We can't do the purchasing as effectively as we do without the vendor. The vendor is a great...

Oct 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

Premier's technology is coming along. In my opinion, the vendor has best-practice products in the...

Oct 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

Premier is a strength in the accountable-care space. They are one of the first. Premier did get a...

Oct 2020
 Helpful

 or  to see details.

CFO

Service and Support

We have had a pretty long run with Premier. The last year has been unique for everybody because of...

Oct 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

Premier could improve. No one has really ever done much in the corporate costs space. I believe...

Oct 2020
 Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

All vendors need to make money, but Premier takes a pretty high road on that. We do not feel...

Oct 2020
 Helpful

 or  to see details.

CMO

Functionality and Upgrades

CMS has a number of websites that can help hospitals compare data, but their data tends to be older....

Oct 2020
 Helpful

 or  to see details.

CMO

Functionality and Upgrades

I hope that within a few years, Premier will be more useful in the quality improvement and patient...

Oct 2020
 Helpful

 or  to see details.

CMO

Functionality and Upgrades

We can get more simple reports through QualityAdvisor. They are easier to understand; more people...

Oct 2020
 Helpful

 or  to see details.

CMO

Technology

Holistically, Premier is a progressive company. They look ahead, and they try to place their efforts...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Premier has lots of tools. I use QualityAdvisor, which is a data informatics tool that allows me to...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are current with the software. The vendor doesn’t have versions. The system is continually...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Generally, Premier keeps their promises. I have had some specific issues, but that is because we...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

What makes the difference for somebody like me is to really know the software. Some people that use...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We had some personnel changes with our Premier representatives, and I lost somebody that I had...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor’s executive-level service is good. As an example, we found an error in the vendor’s...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

I had to delay our billing during the COVID-19 crisis. Because of our COVID-19 issues, we lost so...

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We have been with the vendor for so long. They have many educational opportunities, but we don't...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is great at working as promoted. We use it almost every day. We use the data for our...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor's upgrades are timely, and they are always up to date. Things are great. We have been...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The current functionality has met our needs, especially since we added the risk adjustment piece....

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

I don't have any problems with the vendor's support. I know the names of people I can email, and...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor is proactive. They tend to send out emails, and if the vendor finds any issues, they let...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor's executives are great. Our contacts are great, and they respond immediately. I know some...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We use the system for our strategic goals, our monthly scorecards, and our team goals every year....

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

We get our money's worth with the system. I couldn't be happier. During the COVID-19 crisis, the...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I am very happy with the product, the vendor, and the vendor's people. We have had the system for so...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We use the Quality Measures Reporter system. Our people use the information that we get from this...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is always up to date, and the vendor always meets our needs. We don't necessarily use the...

Oct 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Our implementation was bumpy. I want to say that Premier had a change in leadership in the middle of...

Sep 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

When we were working with another vendor, we got our data back more quickly. I don't know whether...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Aside from the slowness issue we are having, the system is good. I know how to get the reports that...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

As far as I know, QualityAdvisor is part of our long-term plans. I don’t make that decision, but as...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The ease of use for end users is what it is. The system is made to be about as easy to use as...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I haven’t seen any difference in the vendor’s general support through the COVID-19 crisis. We use a...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

QualityAdvisor has the ability to get high-level, detailed data as well as detailed physician...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I would love to have a definition tab in the Premier product to help stakeholders understand what...

Aug 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing with the product. The vendor charges for 12...

Aug 2020
 Helpful

 or  to see details.

Director

Technology

I know that the vendor is coming up with a product that allows us to do risk adjustment for COVID-19...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is very easy to use. We run reports out of one of the vendor's products, and we read a...

Aug 2020
 Helpful

 or  to see details.

Director

Technology

The vendor is coming out with a few new products and is also coming out with a way for me to take...

Aug 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I have spoken with the vendor executives, and they have been easy to get ahold of. We have had...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

Premier's phone and web support is horrible. There has been a change in staff, so communication...

Aug 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I don't think that Premier drives tangible outcomes. They have helped us find someone to drive...

Aug 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have pretty well received our money's worth. I would recommend the product to others. Overall, I...

Aug 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The product isn't really interoperable, but we are able to look at both of Premier's products within...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product runs very well, and the functionality has been good at meeting our needs. But I can't...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like that we can get both high-level and detailed information from the system. Once I learned the...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like the ability to load provider information in the system on my own. Right now, when...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Premier is a great company. QualityAdvisor is probably leaps and bounds better than anything I have...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Premier did try to pull a crazy charge on their customer base. There was a build-out of a custom...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When I think of interoperability, I think of one-stop shops where everything talks to each other....

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

QualityAdvisor is not remarkably user friendly, but I always tell people that is because of its...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor's service is fantastic. Whenever I have a question, I get an answer within a couple of...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Premier’s executives are very involved. Premier has reached out to us amidst the pandemic, and that...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

I would forecast my overall satisfaction to be high a year from now. I don’t see a lot of changes in...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The product itself works well, but we would really like better and more frequent training on how to...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

QualityAdvisor is probably one of the best tools that Premier has developed. It really helps us...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor is constantly up to date with the new specification manuals and things like that as they...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There is still a gap in what we can abstract in the tool versus what we have to report for registry...

Mar 2020
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We would buy Premier's solutions again. We completed an RFP recently and chose Premier again because...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor keeps their promises. They do nickel-and-dime. We did a much better job with our contract...

Mar 2020
 Helpful

 or  to see details.

Director

Technology

The vendor delivers new technology that meets our needs. Whether a product meets an organization's...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor's phone and web support is pretty good, but some questions have arisen from some of our...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor could improve the robustness of the tool and its ability to pull risk-adjusted data. We...

Mar 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

The price tag for the product used to be way too high. The continual sales pitch is where we...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Quality Measures Reporter is so straightforward that once a new user gets initial training, that...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The training with Premier is easier than it is with other vendors, but if somebody has issues, I...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Whether or not QualityAdvisor meets expectations depends on whether or not an organization is...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The initial uploading of data configuration into QualityAdvisor was not as smooth as I would have...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The training was there initially, but I don’t think Premier is proactive enough about offering...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have a couple of Premier's solutions, and I don't think that the vendor is nickel-and-diming....

Jan 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Premier has done a good job with training. The vendor provides routine data analysis for us, and we...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

When we have an issue, we can reach out to Premier's executives, and they are pretty good about...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We can refer to the consistency of Premier's system and trust that the data has been inputted correctly....

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would love to see more real-time data from Premier's system rather than getting data a couple of...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We have great access to some of Premier's top leadership on different things. I can easily email...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product's dashboard had a cost component, but because it didn't go to the detail level, we had...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

I wouldn't buy Premier's product again. In fact, we will be replacing the system. But after I buy...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Multiple factors are causing us to replace the product. One reason is the price. It also doesn't...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Getting data at the performance improvement level of our previous system has been a challenge with...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Premier has been collaborative as we have worked. The on-site work that Premier does through a third...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

My experience with Premier has been very good. From previous experience, I know my way around...

Jan 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I would advocate for more resources to be dedicated to keeping the education and training fresh and...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

If I were part of the decision-making team, I would buy QualityAdvisor again. To say that the vendor...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

People I work with feel they are getting nickel-and-dimed on certain things, not so much in terms of...

Jan 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I am probably not the first person to say that QualityAdvisor and other reporting analyst platforms...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

A recommendation for the vendor might be to include a tooltip functionality with some of the product...

Jan 2020
 Helpful

 or  to see details.

Director

Technology

QualityAdvisor is an acute-based tool, and I would love to see the technology expand. We are doing...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I think Premier stands head and shoulders above the competition on their risk methodologies. The...

Jan 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF