RL6 Suite Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 10:29:31 AM and Model.EvProductId = 185007

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User Commentary

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Manager

Sales and Contracting

RL Solutions does not keep their promises. Like a lot of vendors, RL Solutions has their sales team,...

Jul 2020
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Manager

Implementation and Training

The implementation team from RL Solutions has been terrible. In our very first implementation call,...

Jul 2020
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Manager

ROI / Cost (care and feeding)

RL Solutions charges us for every little thing. They only gave us two accounts in the contract, and...

Jul 2020
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Manager

Functionality and Upgrades

RL Solutions needs to simplify the back-end configuration of their system. The configuration was one...

Jul 2020
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Manager

Service and Support

RL Solutions needs to actually pick up the phone and talk to real human beings every once in a...

Jul 2020
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Manager

Implementation and Training

RL Solutions released the current version while we were in the middle of the implementation process,...

Jul 2020
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Manager

Service and Support

Every organization uses the product a little differently and pays attention to different things or...

Mar 2020
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Manager

Functionality and Upgrades

The vendor makes it really easy for us to share the data that we have throughout our organization....

Mar 2020
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Manager

Functionality and Upgrades

The times that we have upgraded have been very uneventful. We do all the testing, and the vendor...

Mar 2020
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Manager

Lessons Learned

I think I would buy RL Solutions' product again if we were starting over. The decision is not...

Mar 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge us for every little thing. At the same time, we also don’t call for a lot...

Mar 2020
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Manager

Service and Support

The software we use is very user friendly, and it allows us to do things we want to do without much...

Mar 2020
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Manager

Other Observations & Comments

Things with RL Solutions are going well. We have been able to do what we want in the system. The...

Mar 2020
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Manager

Functionality and Upgrades

RL Solutions is part of our long-term plans. We are very happy with the product, and we have acted...

Mar 2020
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Manager

Relationship

RL Solutions keeps their promises. Whenever we have asked anything, RL Solutions has always been...

Mar 2020
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Manager

Other Observations & Comments

We did an upgrade a while ago with RL Solutions, and that was a good experience. But we had a little...

Mar 2020
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Manager

Service and Support

The vendor has a hub that is an online forum where we can ask questions to people from RL Solutions...

Mar 2020
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Manager

Functionality and Upgrades

Our money has been well spent with the vendor. The vendor has a great product and service. RL...

Mar 2020
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Director

Relationship

Things are going to be interesting now because RL Solutions just merged with Datix. The vendor is...

Dec 2019
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Director

Future Outlook

Future enhancements that are coming will definitely help with driving tangible outcomes.

Dec 2019
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Director

Functionality and Upgrades

I would definitely recommend the product to a friend. The tool is easy to use, and the tool is easy...

Dec 2019
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Director

Functionality and Upgrades

When the vendor is upgrading things, I think that the upgrades are a little too close to one...

Dec 2019
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Director

Functionality and Upgrades

RL Solutions' products are adaptable to the devices that we have available for the end user.

Dec 2019
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Director

Future Outlook

RL Solutions' upcoming upgrades will allow us to utilize the tool even more. We have to wait for the...

Dec 2019
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Manager

Functionality and Upgrades

The tool is very limited in terms of the out-of-the-box reports we can view. Someone with some data...

Dec 2019
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Manager

Service and Support

I do not feel that we have the support from RL Solutions that we get from other software companies...

Dec 2019
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Manager

Relationship

When RL Solutions' people were here to show us the system, they were all in. As soon as we bought...

Dec 2019
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Manager

ROI / Cost (care and feeding)

RL Solutions doesn’t really charge for every little thing, but we don’t really ask for a lot.

Dec 2019
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Manager

Relationship

If our job is to identify opportunities for reducing harm, we need RL Solutions to help us do that....

Dec 2019
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Manager

Functionality and Upgrades

We had an upgrade recently that was not successful. The system was down for a whole day. I don't...

Dec 2019
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Manager

Lessons Learned

I don’t have anything else to compare RL6: Risk to. I think it is okay, but I don’t like that it...

Dec 2019
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Manager

Functionality and Upgrades

RL Solutions' system is pretty self-explanatory. It does have some fields that can populate through...

Dec 2019
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Manager

Technology

The updates from RL Solutions take forever, and they aren't significant or earth-shattering ones. RL...

Dec 2019
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Manager

Other Observations & Comments

If we put garbage into the system, we get garbage out. We totally understand that. We have a lot of...

Dec 2019
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Director

Functionality and Upgrades

We have been really pleased with our experience, and we wouldn't necessarily switch products. Unless...

Nov 2019
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Director

Relationship

RL Solutions keeps their promises. They do a great job of listening to clients, incorporating...

Nov 2019
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Director

Service and Support

There is a whole OSHA flow with the employee events. Integrating the RL Solutions product with other...

Nov 2019
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Director

Functionality and Upgrades

RL Solutions has added a search feature. We can just start typing words in the search feature, and...

Nov 2019
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Director

Relationship

I think that RL Solutions does a good job of staying on top of what people are looking for. We have...

Nov 2019
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Director

Functionality and Upgrades

RL Solutions' product is set up so that we can do a lot with it. Sometimes the problem is finding...

Nov 2019
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Director

Functionality and Upgrades

RL Solutions is really good at maintaining up-to-date documents on their website. The documents are...

Nov 2019
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Director

Future Outlook

The software's latest update is bringing an easier way to incorporate the feedback that we get in a...

Nov 2019
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Director

Functionality and Upgrades

The only thing that I would say is that some modules were set up sort of differently. In the past,...

Nov 2019
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Director

Functionality and Upgrades

The biggest thing we monitor in terms of feedback is grievances, and the vendor does a lot with that...

Nov 2019
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Manager

Functionality and Upgrades

The report editor is incorporated within this product, and the report designer uses some outside...

Nov 2019
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Manager

ROI / Cost (care and feeding)

RL Solutions has a lot of resources online, and their user conference is always really good. RL...

Nov 2019
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Manager

Other Observations & Comments

Now that I learned how to be an administrator on this product, I can do a lot of things without help...

Nov 2019
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Manager

Service and Support

The product works. We are able to utilize this product to get all of the information that we need....

Nov 2019
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Manager

Functionality and Upgrades

For a while, there were some compatibility issues with this product being able to run reports. RL...

Nov 2019
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Director

Interfacing and Integration

Our goal is to get every product on our network to work seamlessly. RL Solutions has created a...

Nov 2019
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Director

Functionality and Upgrades

The system has very little downtime. RL Solutions may be fixing problems behind the scenes, and...

Nov 2019
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Director

Relationship

RL Solutions has been a brilliant vendor. They just went through a merge, and we were very...

Nov 2019
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Director

Functionality and Upgrades

The product does exactly what the vendor told us it would do and more. RL Solutions showed us a...

Nov 2019
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Director

Functionality and Upgrades

We have had some problems with unexpected system crashes. I am not entirely sure what we blame on RL...

Nov 2019
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Director

Functionality and Upgrades

There are some quirky things with the interface design. We don’t always get what we want when we...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We plan on keeping RL6: Risk. We have been pretty happy with the product, and it has been a good fit...

Nov 2019
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Analyst/Coordinator

Service and Support

We haven’t had contact with RL Solutions' executives. Our IT people contacted RL Solutions' support...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I am impressed with the ease of use of the system. RL6: Peer Review is pretty cut and dry. We have...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

This probably sounds silly, but the system has gigantic icons. It sounds strange, but I like that...

Oct 2019
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Analyst/Coordinator

Implementation and Training

RL Solutions used our staff to help customize the system to our needs. When that was done, RL...

Oct 2019
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Analyst/Coordinator

Service and Support

This might not be RL Solutions' fault, but they made a few of my peers administrators. So, when I...

Oct 2019
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Manager

ROI / Cost (care and feeding)

We have struggled with the product, and no one at our facility understands how to work the back end...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

Right now, we use the system by trial and error because the people who knew how to use the system...

Jun 2019
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Director

Service and Support

We haven't had any issues with RL Solutions, and they really work with their clients and try to...

May 2019
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Director

Other Observations & Comments

The implementation process was a lot of work. We had to do a lot of data entry, but it was well...

Mar 2019
 Helpful

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Director

Implementation and Training

The product is great, and I am glad we got it. But the training process was abysmal. That was the...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

Before the product, we were on paper. Now, we can pull reports a bunch of different ways. Our...

Mar 2019
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Director

Functionality and Upgrades

The product is great for the end users. The system is complex, and people have to become...

Mar 2019
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Director

Other Observations & Comments

We used to have SSO logins for RL6: Risk. But the hospital system we are a part of now doesn’t...

Dec 2018
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Director

Other Observations & Comments

RL Solutions sends out updates and notifies us when they are fixing a problem. I think the vendor is...

Dec 2018
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Director

Service and Support

RL Solutions has an annual user conference, but I haven’t been to one in a couple of years. At the...

Dec 2018
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Director

Functionality and Upgrades

RL6: Risk is a valuable product. I can’t imagine life without something like the system. When I...

Dec 2018
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Director

Functionality and Upgrades

We had growing pains with the product when we moved from one version to another. The older version...

Dec 2018
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Director

Functionality and Upgrades

RL6: Risk is never down, except for when there is scheduled maintenance. It works and is reliable....

Dec 2018
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Director

Functionality and Upgrades

The reporting is great. Because we can create meaningful reports, we can drive things in a...

Dec 2018
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Director

Functionality and Upgrades

I appreciate the product, but there are a few growing pains that prevent RL Solutions from having a...

Dec 2018
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Director

Functionality and Upgrades

RL6: Risk is easy to use because I know how to use it. But there are certain things about the user...

Dec 2018
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Director

Interfacing and Integration

I have always loved the fact that we have a state interface. The state requires us to collect about...

Dec 2018
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Director

Relationship

The VP has always been supportive. If we don’t get what we want in a timely fashion, the VP makes...

Dec 2018
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Manager

Other Observations & Comments

We occasionally get complaints that people aren’t satisfied with the information in their reports...

Nov 2018
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Manager

Service and Support

The service and support from RL Solutions have declined. They merged with Datix, and we have noticed...

Nov 2018
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Manager

Functionality and Upgrades

We have used RL6: Risk for many years, and we have been live with RL Solutions’ patient feedback...

Nov 2018
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Manager

Functionality and Upgrades

We have been doing more reporting since upgrading our version of RL6: Risk. We couldn’t do certain...

Nov 2018
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Manager

Functionality and Upgrades

RL6: Risk is very helpful. We have hundreds of automatic reports that go from the system to various...

Nov 2018
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Manager

Functionality and Upgrades

People generally find RL6: Risk easy to use. It is easy to add things or update the system.

Nov 2018