UpToDate Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
I like UpToDate's ease of use and depth of content. It works like Google. We can quickly type in...
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Value
I wish Wolters Kluwer had more reasonable prices. The system is very expensive, and every time we...
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Culture
Wolters Kluwer's service is only proactive at contract renewal time. It would be nice if the vendor...
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Loyalty
I am fearful of what will happen when we go live on a new EHR. Wolters Kluwer has said we will have...
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Product
I appreciate the frequent updates of UpToDate and that Wolters Kluwer seems to update the topics at...
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Loyalty
If my organization asks me, I will say UpToDate should be part of our long-term plans. I hope it is....
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Operations
It has been a few years since we had UpToDate training. The last training session I remember was...
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Operations
Wolters Kluwer could do better with their patient education. There is usually basic patient...
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Operations, Product
I used to be more of a reference librarian, and I did a lot of searches. If there was something I...
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Relationship, Operations
Wolters Kluwer has wonderful patient education. They have The Basics for patients and Beyond The...
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Product
In UpToDate, we don't have the full pharmacology database, but I never have any trouble finding an...
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Product
UpToDate is almost a direct point-of-care database. So it seems like we always get something good...
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Product
I like UpToDate’s ease of use. It is very intuitive. It is well written in a style that a lot of our...
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Product
I would love to be able to integrate more images in UpToDate, particularly diverse images. Wolters...
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Product
I like UpToDate. It has a really nice layout, and it is easy to find drug information in the...
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Operations, Product
Wolters Kluwer's upgrades have been better. The vendor has been improving the product like they said...
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Relationship
Wolters Kluwer is usually pretty responsive. If the system goes down, we will hear about it right...
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Product
With UpToDate, I used to get stats about clinical outcomes. The vendor has to fill in evaluations...
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Value
We get our money's worth from the system, even though we have to pay an exorbitant price for it. I...
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Product
It is pretty easy to search for things in UpToDate. Most of our people are able to find what they...
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Product
UpToDate is integrated into our EHR, and a lot of our people use it for continuing education...
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Product
UpToDate has been around for as long as I can remember. I use the system's mobile application, and I...
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Loyalty, Value
UpToDate is too expensive, and I sincerely doubt that it is going to be in our long-term plans...
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Product
UpToDate is a great product. I have nothing bad to say about it. If someone asks me about certain...
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Relationship
Wolters Kluwer has great customer service and technical support. Whenever we have a technical issue,...
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Loyalty, Value
We looked at replacing UpToDate because some people were concerned about the cost, but UpToDate is...
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Product
UpToDate is kept up-to-date very well, and physicians seem to appreciate the way it is organized....
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Product
UpToDate’s ease of use is quite good. When people search UpToDate, the search results aren't...
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Relationship
Wolters Kluwer is not proactive at all. They never reach out unless I reach out to them first. I get...
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Product
UpToDate rarely crashes and doesn't give incorrect results. The search engine works well, and it is...
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Value
My recommendation for UpToDate is to bring the price down. It is expensive. I don't think UpToDate...
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Operations, Product
The practice guidelines are not as easy to go through in UpToDate as other programs, so I wish...
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Relationship
We have a representative at Wolters Kluwer, and anytime I need something, they are right there. They...
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Operations, Product
I don't have to teach UpToDate, but occasionally I have to tell people it is not the only deer in...
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Value
It is debatable whether I would buy the system again because of the price. It is so expensive, but...
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Relationship
The most important thing I would want a peer to know about UpToDate is that they are extremely...
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Product
Things have been great with UpToDate. It sort of runs itself. There is not much that needs to be...
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Operations, Product
I would like some promotional materials from Wolters Kluwer. The promotion of UpToDate is the most...
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Product
UpToDate meets the needs of my end users, but it doesn't meet my needs because I need UpToDate to...
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Culture
Wolters Kluwer came and explained everything people could do with UpToDate. They had a better...
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Culture
When it comes time for sales and to make sure that we are going to purchase UpToDate again, the...
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Operations
The vendor's initial training was good. If we had a question, our representative was responsive. A...
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Operations
I felt like the implementation of UpToDate was pretty seamless. I don't remember any issues. The one...
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Value
Wolters Kluwer was recently able to price UpToDate competitively, but they weren't able to do that...
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Loyalty
UpToDate has been on the table as an option for years. UpToDate is a product that is used in...
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Product
Other vendors' products are easier to use than Wolters Kluwer's. UpToDate got into the market and...
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Relationship
We don't need Wolters Kluwer’s support much; I haven't actually needed it.
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Product
I like that Wolters Kluwer is a well-known brand. The product brings in evidence-based resources,...
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Operations
With Wolters Kluwer, I haven't heard of any ongoing training. I don't know whether that means they...
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Product
We really do like Wolters Kluwer’s UpToDate articles; they are very good, and we are very satisfied...
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Loyalty, Relationship, Product
The most important thing for people to understand is if an organization has the ability to do a FHIR...
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Value
Whatever Wolters Kluwer says they will give us, they give us, but they do not give a penny more, and...
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Product
Wolters Kluwer can't and doesn't solve problems. They exaggerate the usage of the product, and they...
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Relationship
Wolters Kluwer hands out very pretty alleged statistics, and they say how wonderful they are. They...
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Culture
Wolters Kluwer is utterly brilliant at marketing. They have convinced a lot of people that UpToDate...
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Loyalty
We were going with another product, but one person came back to me with a real patient care issue...
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Loyalty, Product
UpToDate is a great education tool for both the residents and students. It always works well. I have...
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Relationship
When I run into problems on my phone using the app, they are usually easily corrected, so that...
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Product, Value
We have had an overall very positive experience with the vendor. Having the system integrated into...
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Culture, Relationship
We just had an interaction with the vendor where we were trying to get an account merged. There was...
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Value
Overall, the system is well liked by our customers who use it. It just continues to increase in...
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Product
UpToDate is something that is used house-wide by all our providers. There is a lot of information...
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Operations, Product
A lot of end users prefer UpToDate to other systems. UpToDate is more streamlined and easier to use,...
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Value
The online application is one price, but the vendor does charge extra for institutions to have...
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Relationship, Operations
Wolters Kluwer has multiple products. They are a very library-friendly organization. They tend to...
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Product
I have never had an issue with UpToDate. I haven't heard any complaints from my people, so I think...
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Operations
The vendor's training is good. If we ever need training, the vendor has websites. At one point, we...
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Product
Our people love UpToDate. I cannot stress how much they love UpToDate. They use it all the time. We...
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Relationship
I have had good luck with Wolters Kluwer. I have not had any problems with them. My representative...
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Operations
Wolters Kluwer was very good to work with during the implementation. They did have some internal...
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Operations
UpToDate does exactly what Wolters Kluwer says it is going to do. There is not a lot of training...
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Product
If UpToDate had an ACPE credit or more in-depth drug information that pharmacists need, it would be...
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Product
UpToDate is a great tool. It is very comprehensive and very robust. There is so much information in...
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Value
I would not buy UpToDate again because of the price. The vendor charges through the nose, and...
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Product, Value
UpToDate is more likely than other solutions to get people the right information, and there is some...
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Operations, Product
UpToDate is one of those apps that we can just go in and use. It is designed to be intuitive. We can...
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Product
UpToDate is very comprehensive. There is a lot of information. We have to know what we are looking...
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Loyalty, Product
UpToDate is awesome. When I look to see when UpToDate was last updated, it is always within 30 days,...
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Relationship, Product
With UpToDate’s support, I always get notifications that I have to sign in, and that is irritating...
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Value
We would love to offer an alternative system to our providers. We have done all sorts of tricks to...
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Relationship
We haven't gotten anywhere with any of the vendor's senior executives on any sort of strategic...
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Value
We would tell friends and peers who were considering UpToDate that it is the best product on the...
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Loyalty, Product
UpToDate is our go-to platform. From a clinical perspective, it is easy to sign on to. And if...
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Product
I couldn't be more pleased with what we get through UpToDate and the products we have with Wolters...
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Product
Overall, we are pleased and happy with UpToDate, and we don't have a lot of criticism for it. I...
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Operations
For the UpToDate implementation, the solution is turnkey, so the implementation was not a big deal....
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Product
We would like the product to have better searchability when we are looking for something specific.
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Product
The product works well. The write-ups are good. The information is excellent. The product is an...
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Loyalty, Product
UpToDate has historically not had dynamic decision support, and I think Wolters Kluwer is going to...
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Operations, Product
The only reason I wouldn’t rate training as the top score is there are still bells and whistles in...
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Operations, Product
UpToDate is my favorite product. It is my happiest product. It is the one that gives me the least...
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Loyalty, Relationship
I think Wolters Kluwer is going to want to engage their customer base in more of a council. Another...
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Relationship
Wolters Kluwer has been extremely responsive to requests we have made. I have been talking to them...
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Relationship
We could have engaged in some proactive conversations sooner than we did. We found out some...
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Operations
Wolters Kluwer offered integration with another product out of the blue. That integration is kind of...
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Loyalty
Wolters Kluwer’s delivery of new technology that meets our needs isn’t great right now, but I see...
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Loyalty, Relationship, Product
Wolters Kluwer is working on improving their analytics to be able to handle the business. That is a...
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Product, Value
The clinicians and staff love UpToDate, and it has incredible usage.
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Product, Value
Wolters Kluwer doesn’t do much with UpToDate, and they don’t make as many changes as other vendors...
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Operations, Product
We have had some issues with UpToDate. We were trying to implement a new feature, and the process...
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Product
The product’s search functionality is very easy to navigate. Our customers love the product. They...
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Product
I like the fact that UpToDate is updated regularly to try and stay current with the latest updates...
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Product
I wish things were more searchable within the product’s full text. We would also like more...
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Operations, Product
UpToDate's integration with our EMR makes the solution really seamless for our users. Also, there...
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Culture, Value
In our negotiations with the vendor, we can't get a straight answer on prices, so I don't know...
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Product
What stands out about UpToDate is the fact that the system is always up-to-date and referenced....
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Product
The drug interaction is a bit clunky in UpToDate. There has to be an easier way to put in multiple...
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Relationship
I don't think I have ever spoken to anybody from Wolters Kluwer other than my regional salesperson.
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Culture, Value
We pay for each location where we have Wolters Kluwer's solution, and we would like the vendor to...
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Loyalty, Product
The one year that we moved to a different solution, I had a full-scale revolt. It was absolutely...
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Value
Wolters Kluwer's system is actually the most seamless of all our solutions because it is web based,...
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Product
Wolters Kluwer does a really good job of presenting the information. Searching and sorting are...
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Operations, Product
The vendor offers continuing medical education to nurses and physicians. That is certainly a nice...
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Product
UpToDate is a reference site, but there is no opportunity to integrate with other systems that I can...
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Value
Once we pay for UpToDate, everything is included. Wolters Kluwer doesn’t charge for any other thing...
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Product
When I look up a medication, UpToDate has many categories. But the recent upgrade bolded the...
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Product
I am certainly happy with UpToDate. The system is pretty intuitive and easy to use. It gives...
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Product
Residents love UpToDate. It is their favorite thing. When new people come in, the first thing they...
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Product
The system integrates really well with the EMR, and that is how most people use it. That allows...
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Value
UpToDate is very expensive. Every once in a while, when someone new is in the finance office, we...
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Relationship
Wolters Kluwer has promised to stay up-to-date, and they have done that. Wolters Kluwer eventually...
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Operations
We had issues with understanding what we had to do with UpToDate during the implementation.
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Value
I probably wouldn’t buy UpToDate again. I think the competing products out there have gotten a lot...
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Relationship
If I reach out, Wolters Kluwer is extremely responsive. I don’t notice when UpToDate’s upgrades...
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Product
UpToDate is predominantly a bedside tool, so doctors use it when they help patients. We have...
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Product
For people that have been with us for years, UpToDate works great. But if a new doctor comes on...
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Product
UpToDate keeps our doctors informed so they have the information they need to help their patients at...
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Value
UpToDate is super expensive, and that is what brings my satisfaction down. Even as we have expanded...
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Relationship
I have always found that the vendor has kept their promises. I don't know whether we have just been...
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Value
UpToDate is a little like Disney World where the up-front cost is enormous, and then once we are...
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Relationship, Operations
The integration with our EHR and mobile devices has gone very well. When we switched to UpToDate...
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Product
UpToDate is very good at what it is. I think that there are people who would like it to be something...
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Loyalty, Product, Value
We are part of a multifacility system and are a larger facility. There are upgrades and things that...
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