Arch Webinars: ehr-personalization

A Renewed Focus on Operational Efficiency and Workforce Management

KLAS Presentation

Healthcare organizations continue to face challenges like staffing shortages, narrowing margins, and operational challenges. In this session KLAS will share data on how hospitals are facing these challenges, and how innovative technology can lead to improvement in areas like: Capacity optimization, workforce retention, advanced analytics, and patient workflows.

Created in partnership with KLAS | Tuesday, August 5, 2025 | Report Brief Read Time: 47.0 minutes

Houston Methodist

Optimizing in Collaboration - A Path to Enduring Nursing EHR Satisfaction

Hear from Houston Methodist on how they have used Arch Collaborative insights to improve their clinical end users’ experience.

Created in partnership with Houston Methodist | Friday, August 1, 2025 | Report Brief Read Time: 41.0 minutes

Quarterly Networking: Legacy Health

Quarterly Networking: Legacy Health
We often hear that the most valuable portion of our annual Learning Summit is the chance to network, talk with, and learn from other organizations. But what about after the Summit ends? Our valued members have made it clear that they want to keep the conversations going!To facilitate more frequent connections, once a quarter KLAS will be hosting a virtual collaboration session. These sessions will be topic-based, bite-sized, and designed to give YOU a chance to share your successes and your struggles. Our goal is for folks to gain clarity/get answers to questions that will help you in your journey to EHR improvement. We encourage you and your team to come prepared to speak up and participate in the discussion. Our first session will be held Thursday, January 16th, at 1 pm ET, on the topic of AI (ambient speech and automated email response solutions). KLAS will share new findings, Legacy Health will briefly share some of their findings/experiences, and then the time will open

Created in partnership with Legacy Health | Monday, January 20, 2025 | Report Brief Read Time: 60.0 minutes

2024 Nursing Guidebook: EHR Best...

2024 Nursing Guidebook: EHR Best Practices for Nurses
Specific to nursing, the Nursing Guidebook is a great resource for learning data-backed best practices directly from the voices of nurses. Come and learn about best practices that improve the EHR for nurses.

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Empowering Nurse Voices and...

Empowering Nurse Voices and Redesigning EHR Workflows for Enhanced Efficiency
This presentation focuses on harnessing the insights and expertise of nurses to improve workflow design. By involving nurses in the decision-making process, the aim is to create more efficient healthcare systems that enhance both patient care and operational effectiveness. Additionally, this presentation demonstrates the value of combining clinical evidence with nurse-led insights to drive workflow improvements.

Created in partnership with Mercy Health | Wednesday, August 14, 2024 | Report Brief Read Time: 48.0 minutes

How to Burndown Provider Burnout

How to Burndown Provider Burnout
Learn how Piedmont Healthcare has improved KLAS "provider burnout" and "likelihood to leave" scores through a multitude of programs, efficiencies, EHR optimizations and new technology. Learn where we are headed next with artificial intelligence (AI) and other solutions to keep the momentum going as we look to make a positive difference in the lives of our providers.

Created in partnership with Piedmont Healthcare | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Increase EHR Satisfaction and...

Increase EHR Satisfaction and Efficiency through Personalization Training
Education is one of the pillars of success for clinician satisfaction with the electronic health record (EHR). In 2022, UCSF Health’s advanced practice providers (APPs) ranked in the 7th percentile of Epic organizations for ongoing training sufficiency and the 5th percentile for adequate workflow training. Our APPs underutilized personalized templates, order lists, and shortcuts in the care setting, with 44% needing to perform after-hours EHR work. Guided by insights from the results of UCSF Health’s EHR Satisfaction and Efficiency survey, our informatics team developed a provider-led ongoing training program that improved workflows through EHR personalization. Using a hybrid model of asynchronous training tailored to individual participants through baseline EHR performance data and small group learning integration, we measured improvements in Epic proficiency, after-hours work time, and overall EHR experience scores.?

Created in partnership with UCSF Health | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Keeping Patients Engaged and...

Keeping Patients Engaged and Clinicians Empowered - Maximizing Portal Value While Minimizing Burnout
"Ever feel overwhelmed by the volume of MyChart messages from patients? You're not alone. At Confluence Health, we were struggling with balancing patient engagement through MyChart while avoiding provider burnout from constant advice requests. In this insightful webinar we will share Confluence's journey to ""bend the curve"" on patient message volume without compromising care quality or access. Despite steadily increasing their MyChart user base, they've successfully flattened message growth through a multi-pronged approach.You'll learn practical strategies they implemented across people, processes and technology, including:- Effectively setting patient expectations through marketing materials, activation messages and submission disclaimers- Aligning providers and staff on guidelines for responding to ensure a team-based care model- Leveraging data to identify areas for improvement - Optimizing technical configurations like message routing, quick actions and smart links"

Created in partnership with Confluence Health | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Leveraging Ambient Speech...

Leveraging Ambient Speech Technology to Improve Provider Well-Being and Patient Experience
Panel on ambient speech technology journeys

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Optimizing Your Time and Driving...

Optimizing Your Time and Driving Documentation Excellence with Collaborative Solutions
Join Intermountain and Solventum leaders as they discuss their journey to clinical documentation excellence by utilizing artificial intelligence (AI) technology supported by a robust physician advisor organization. Learn how the electronic health record's (EHR) integrated technology extends into patient care with customization around identifying opportunities to transition patients to the right level of care at the right time.

Created in partnership with Intermountain | Wednesday, August 14, 2024 | Report Brief Read Time: 44.0 minutes

Using Physician Survey Data to...

Using Physician Survey Data to Determine System Optimization Strategy
UW Health used answers to the free text question "If you could fix 3 things in the EHR, what would you fix?" to determine an optimization strategy to drive physician satisfaction with the electronic record. The presenter will share the processes they used for survey analysis, optimization ideation, and project prioritization.

Created in partnership with UW Health | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Using the Arch Collaborative to...

Using the Arch Collaborative to Achieve Your Goals
Making forward progress is hard. What is a reasonable goal to set? What best practices will help you get there? Remember going to high school, not having read the assigned book for your book report, and scrambling to find the CliffsNotes so that you could fool your teacher? Well, here are your notes for recent Arch Collaborative reports.

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

UW Health and Virtual Scribes, Then...

UW Health and Virtual Scribes, Then and Now
Topics to be discussed: Reviewing current UW metrics and surveys, Comparison from 2021, Discussion around the future state and technology advancements (AI and Scribe)

Created in partnership with UW Health | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Quarterly Networking - Children's...

Quarterly Networking - Children's Nebraska Managing Clinical Message Burden
Listen as Dr. Stephen Dolter of Nebraska Children's shares the principles that have led to his organization's success managing the volume, content, and expectations around patient messages and the clinical inbox. Open discussion time follows with questions and answers from other participants.

Created in partnership with Children's Nebraska | Friday, April 19, 2024 | Report Brief Read Time: 56.0 minutes

Arch Collaborative Nursing Guidebook

Arch Collaborative Nursing Guidebook
Join KLAS Data Scientist Jacob Jeppson as he shares the findings and best practices in the Arch Collaborative Nursing Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 60.0 minutes

Arch Collaborative Provider Guidebook

Arch Collaborative Provider Guidebook
Join Connor Bice, Senior Director of Insights for the Arch Collaborative, as he shares the findings and best practices from the 2023 Arch Collaborative Provider Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 62.0 minutes

Enabling EHR Efficiency for...

Enabling EHR Efficiency for Physicians & Nurses via Empowerment & Support
Clinician documentation efficiency is key in this environment of limited resources and high clinician burnout. Houston Methodist received strong scores in the domain, “This EHR enables me to be as efficient as possible,” with Providers and Nurses ranking in the 89th percentile Consistent communication, strong feedback loops to informatics staff and leaders and focus on continuous process improvement has resulted in this experience for providers and nurses at Houston Methodist. Additionally, our informatics staff deliberately round in clinical areas to gather feedback and informatics leaders offer open communication channels so our clinicians feel their voice is heard.

Created in partnership with Houston Methodist | Wednesday, August 16, 2023 | Report Brief Read Time: 46.0 minutes

Improving the EHR Experience with...

Improving the EHR Experience with Virtual Scribes
Effectively offloading the majority of the EHR documentation burden, Virtual Scribe supported provider sat the Cleveland Clinic score amongst the highest on the KLAS Arch Collaborative surveys. This session highlights measured gains in physician wellness, retention, and RVUs achieved with real-time Virtual Scribe support as well as provider experience gains achieved by Scribe supported pre-charting and other ancillary virtual services. Presented by The Cleveland Clinic and AQuity

Created in partnership with Cleveland Clinic Health System | Wednesday, August 16, 2023 | Report Brief Read Time: 45.0 minutes

Unleashing the Power of Language:...

Unleashing the Power of Language: Revolutionizing Healthcare with Large Language Models

Created in partnership with MultiCare Health System | Wednesday, August 16, 2023 | Report Brief Read Time: 46.0 minutes

EHR Reliability and Response Time

EHR Reliability and Response Time
Learn how the University of Iowa monitors and maintains consistent system speed and reliability

Created in partnership with University of Iowa Health Care | Tuesday, August 15, 2023 | Report Brief Read Time: 46.0 minutes

EPIC4Me – Making Time for You

Created in partnership with SUNY Upstate Medical University | Tuesday, August 15, 2023 | Report Brief Read Time: 45.0 minutes

Aligning EHR and Speech...

Aligning EHR and Speech Efficiencies to Augment Clinical Documentation Transformation Efforts
BSW’s Medical Group has confronted their self-reported burnout measures and “note bloat” challenges with an initiative to lower the burden of documentation. This has centered around a new APSO progress note template, augmented by strengthened utilization of their enterprise front-end speech solution. Clinical documentation transformation efforts across the last year led to a 12% reduction in note length, 7% reduction in time in notes, and 45 minutes/month/clinician reduction of Inbasket time.

Created in partnership with Baylor Scott & White Health | Monday, August 14, 2023 | Report Brief Read Time: 45.0 minutes

Continuous Improvement with EHR...

Continuous Improvement with EHR Optimization Sprints
University of Vermont Health Network uses a Sprint methodology to continuously improve the EHR experience for the clinical end users

Created in partnership with University of Vermont Health Network | Monday, August 14, 2023 | Report Brief Read Time: 44.0 minutes

Leveling Up – Developing a...

Leveling Up – Developing a Peer-to-Peer EHR Coaching Program
Presented by Memorial Hermann Health System & Nordic This session will focus on helping your organization understand how to review data and determine the need for a coaching program; understand how to assess need, scope and execute a pilot coaching program in response to Arch trends; and facilitate discussion of lessons learned, examples from other organizations, and considerations for future expansion of the program following an Epic go-live.

Created in partnership with Memorial Hermann Health System | Monday, August 14, 2023 | Report Brief Read Time: 45.0 minutes

Documentation and Clinical...

Documentation and Clinical Efficiency with CareSouth

Created in partnership with CareSouth | Thursday, December 29, 2022 | Report Brief Read Time: 50.0 minutes

Health Choice Network Keynote with...

Health Choice Network Keynote with Dr. Tim Long

Created in partnership with Health Choice Network | Thursday, December 29, 2022 | Report Brief Read Time: 17.0 minutes

Patient Centered Care Panel

Created in partnership with KLAS | Tuesday, August 16, 2022 | Report Brief Read Time: 45.0 minutes

Advocate Aurora Health: Managing...

Advocate Aurora Health: Managing the In Basket

Created in partnership with Advocate Aurora Health | Monday, August 15, 2022 | Report Brief Read Time: 12.0 minutes

Mayo Clinic's Foundation for...

Mayo Clinic's Foundation for Innovation: Laying the Practical Bricks on the Path to Voice-Enabled Am
Mayo Clinic presents alongside 3M to discuss their path toward ambient voice-enabled technology

Created in partnership with Mayo Foundation | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

Providence St. Joseph Health Using...

Providence St. Joseph Health Using Collaborative Data to Create a New Training Program
Providence St. Joseph Health presents on their onboarding EHR Education for new providers, their "Jumpstart" program and their E^3 ongoing education program.

Created in partnership with Providence St. Joseph Health | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

A Reflection on the Survey Results...

A Reflection on the Survey Results - University Hospital Southampton NHS Foundation Trust
In building out their own EPR system, University Hospital Southampton prioritized usability for their clinicians. End-user experience is top of mind and drives any changes made. This has resulted in an EPR that is very easy to learn, requires minimal training, and helps clinicians feel empowered.

Created in partnership with Southampton University Hospitals NHS Trust (SUHT) | Monday, December 6, 2021 | Report Brief Read Time: 31.0 minutes

A Reflection on the Survey Results...

A Reflection on the Survey Results - University Hospital Southampton NHS Foundation Trust
In building out their own EPR system, University Hospital Southampton prioritized usability for their clinicians. End-user experience is top of mind and drives any changes made. This has resulted in an EPR that is very easy to learn, requires minimal training, and helps clinicians feel empowered.

Created in partnership with Southampton University Hospitals NHS Trust (SUHT) | Monday, December 6, 2021 | Report Brief Read Time: 31.0 minutes

Implementing EHR Success Around the...

Implementing EHR Success Around the World
KLAS Data Scientist Jacob Jeppson takes a look at the factors affecting EHR satisfaction, and how they differ around the globe. The same pillars continue to stand out, no matter the region of the world.

Created in partnership with Arch Collaborative Members | Monday, December 6, 2021 | Report Brief Read Time: 23.0 minutes

Kaiser Permanente Northwest Meeting...

Kaiser Permanente Northwest Meeting Unique Provider Needs
Kaiser Permanente Northwest presents at the Arch Collaborative Summit 2021 about how they meet the unique needs of their providers.

Created in partnership with Kaiser Permanente Northwest | Friday, July 30, 2021 | Report Brief Read Time: 38.0 minutes

UW Health and AQuity Reducing Burnout

UW Health and AQuity Reducing Burnout
UW Health partners with AQuity to present the impact that virtual scribes have had on a subset of clinicians at UW Health.

Created in partnership with UW Health | Friday, July 30, 2021 | Report Brief Read Time: 26.0 minutes

Edward-Elmhurst Healthcare -...

Edward-Elmhurst Healthcare - Nursing Efficiency
Edward-Elmhurst Healthcare optimizes the way information is inputted into the EHR so that it always serves a purpose. In their opinion, if it doesn't help then it doesn't stay. Learn how they reduce clicks, and help other service lines get the information they need at the same time.

Created in partnership with Edward-Elmhurst Healthcare | Thursday, January 21, 2021 | Report Brief Read Time: 26.0 minutes

Arch Collaborative At-a-Glance with...

Arch Collaborative At-a-Glance with Dr. Benj Barsotti
At this point, you have likely heard of the Arch Collaborative. But what is it? What are a high level summary of the findings? What can health systems gain from joining the Arch Collaborative, and are any doing anything besides sending out a survey? Come and listen to Tommy Rowley and Jason Hess from KLAS talk with Benj Barsotti, CMIO at Aspirus System to get answers to these questions.

Created in partnership with Aspirus Health | Wednesday, November 11, 2020 | Report Brief Read Time: 46.0 minutes

Increasing EHR Usability Through...

Increasing EHR Usability Through Documentation Improvement - Mayo Clinic

Arch Collaborative Learning Summit 2020

Join in and listen to Dr. Gordon from Mayo Clinic discuss how partnering with 3M has impacted their organization for the better.

Created in partnership with Mayo Foundation | Monday, October 26, 2020 | Report Brief Read Time: 21.0 minutes

Pillars of EHR Satisfaction

Pillars of EHR Satisfaction
Further data has strengthened the original pillars of the Arch Collaborative. New insights into training, governance, and meeting users' needs will be discussed.

Created in partnership with KLAS | Monday, October 26, 2020 | Report Brief Read Time: 36.0 minutes

Telehealth Challenges and...

Telehealth Challenges and Efficiency Gains - Monument Health and Rush University Medical Center Part

Arch Collaborative Learning Summit 2020

Come learn how Nuance is using the Arch Collaborative data to improve the end-user experience of the electronic health record.

Created in partnership with Nuance | Monday, October 26, 2020 | Report Brief Read Time: 45.0 minutes

Epic's Signal Data and Its...

Epic's Signal Data and Its Relationship to EHR Satisfaction and Burnout
Many insights can be taken from Epic's Signal data, and useful data helps decision makers make tough decisions. How well does this efficiency data relate to the Arch Collaborative data? Epic and KLAS worked together to analyze and compare this data, join us in learning what findings were uncovered.

Created in partnership with Epic | Wednesday, July 15, 2020 | Report Brief Read Time: 46.0 minutes

Providing High-Quality Care (Webinar)

Providing High-Quality Care (Webinar)
Only 60% of clinicians agree that their EHR enables them to deliver high-quality care. What do they do to make sure that their EHR helps them. And what is it that the other 40% find wrong with the EHR so that it doesn't enable them to provide high-quality care? This webinar categorizes many of the comments made from these two diverse groups to see if there are trends that can help make the EHR better support high-quality care delivery.

Created in partnership with KLAS | Wednesday, July 15, 2020 | Report Brief Read Time: 58.0 minutes

Personalizing the EHR

Personalizing the EHR
EHRs are not a one size fits all solution, but inordinate amounts of customization become too heavy to support. So what can health systems do? The answer may lie in personalization.

Created in partnership with KLAS | Friday, January 10, 2020 | Report Brief Read Time: 21.0 minutes

Part 1 of Arch Collaborative...

Part 1 of Arch Collaborative Guidebook Findings
The Arch Collaborative 2019 Guidebook, publishing soon, has 105 best practice guidelines for EHR and clinician-wellness success. Join us for a two-part webinar series covering much of the data behind the Guidebook findings. Part 1: EHR Education, Efficiency, Personalization, and Clinician Wellness. Part 2: Shared Ownership (Governance), Communication, Nursing Success, and Opioid Abuse Prevention.

Created in partnership with KLAS | Tuesday, July 16, 2019 | Report Brief Read Time: 52.0 minutes

Dramatic Improvements in Experience...

Dramatic Improvements in Experience without a Code Change
Borrowing the effective Sprint methodology from UCHealth, The University of Vermont Medical Center helped significantly improve the EHR experience for two of their ambulatory clinics. The surprise: this was all done without any code changes. Join Rachel McEntee, MD, and Ben Suratt, MD, as they share the education and workflow redesign that significantly improved the experience of two clinics in only a couple of months.

Created in partnership with University of Vermont Medical Center | Tuesday, April 9, 2019 | Report Brief Read Time: 61.0 minutes

Moving the Needle: OrthoVirginia...

Moving the Needle: OrthoVirginia Launches Forward in Satisfaction
OrthoVirginia was the second organization in the Collaborative to remeasure. Their Net Experience score jumped over 30 points. You could argue that they should not be able to move the needle: their specialty is the lowest satisfaction specialty measured in the Collaborative. Join Dr. Eschenroeder and his team to learn what OrthoVirginia has done over the past year to jump over 30 points Net Experience, how they effectively utilize scribes, and how to help any physician become a successful EHR expert.

Created in partnership with OrthoVirginia | Wednesday, February 20, 2019 | Report Brief Read Time: 59.0 minutes

Physician Champions

Physician Champions
Tower Health has a Physician Champion program made up of energetic people who round the floor and help clinicians with concerns. Come learn about the Tower Health Physician Champions and how this organization became 93rd percentile for overall clinician EHR satisfaction in the Arch Collaborative.

Created in partnership with Tower Health | Friday, January 25, 2019 | Report Brief Read Time: 61.0 minutes

Underutilized Powerhouse: Which EHR...

Underutilized Powerhouse: Which EHR Personalizations Matter?
Less than 40% of physicians report heavily utilizing EHR personalization tools, but those that do are dramatically more satisfied. Join the KLAS team on January 8, 2019, as we investigate adoption of personalization tools and methods for using this powerful technique to dramatically improve the EHR experience. Which personalization tools make the biggest difference for which EHRs? How are successful organizations helping their clinicians adopt these functionalities? How are organizations successfully training on personalization tools?

Created in partnership with KLAS | Tuesday, January 8, 2019 | Report Brief Read Time: 30.0 minutes

Arch Collaborative: A Year in Review

Arch Collaborative: A Year in Review
What have we learned in the Arch Collaborative this year? Join us as we summarize the findings, events, and course corrections in the Arch Collaborative from 2018.

Created in partnership with KLAS | Tuesday, December 11, 2018 | Report Brief Read Time: 53.0 minutes

Culture of Success

Culture of Success
Culture is nebulous, but we know strong culture when we see it! Join the KLAS team as we detail the culture we observe among successful organizations and the concrete steps we observe high-performing organizations take to keep a strong culture. Warning: this webinar is not for the faint of heart!

Created in partnership with KLAS | Tuesday, November 20, 2018 | Report Brief Read Time: 53.0 minutes

The Impact of the EHR

The Impact of the EHR
Cerner, Epic, Allscripts, Meditech, athenahealth, and other EHR vendors-how much does the actual EHR brand impact the user experience? Join multiple members of the KLAS team as we detail the highs and lows of user success with different EHRs. What drives the differences? Can you be successful with your current EHR?

Created in partnership with KLAS | Tuesday, November 13, 2018 | Report Brief Read Time: 49.0 minutes

Scribes, Voice Rec, and Bears—Oh My!

Scribes, Voice Rec, and Bears—Oh My!
The Arch Collaborative does not have all the answers when it comes to how scribes and voice recognition impact EHR success. The clinician feedback received on this topic has been unexpected and needs to be discussed. Join us for a group discussion as we consider what we have learned in this area and how these tools impact EHR satisfaction, the delivery of care, and physician wellness.

Created in partnership with KLAS | Tuesday, October 9, 2018 | Report Brief Read Time: 48.0 minutes

Successful Clinician Support (with...

Successful Clinician Support (with NorthShore University HealthSystem)
For many years, NorthShore University HealthSystem has invested heavily in making the EHR experience successful for clinicians. Through these years of experience, NorthShore has learned a lot about how to deliver an EHR experience at the highest level. Learn the keys that have led to their success, including strong onboarding education, roaming trainers who offer incredible support, and the Home for Dinner program.

Created in partnership with NorthShore University HealthSystem | Tuesday, August 21, 2018 | Report Brief Read Time: 59.0 minutes

Collaborative User Satisfaction and...

Collaborative User Satisfaction and Epic PEP Data Correlation
Surveying users is hard and takes time away from clinicians. For customers using Epic, the Physician Efficiency Profile (PEP) reports are easy to access, contain user-level data, and are delivered on a regular basis. How possible is it to use PEP reports to understand, or predict, the satisfaction of an individual user? What are the most successful Epic customers doing as they utilize PEP data? What can we learn from these correlations? We have more content than we can present in an hour, so buckle up as Taylor Davis (KLAS) and Taylor Andrews (Epic) share their joint research on combining PEP data with Arch Collaborative surveys.

Created in partnership with Epic | Tuesday, August 7, 2018 | Report Brief Read Time: 58.0 minutes

Leading a Successful EHR Refresh...

Leading a Successful EHR Refresh (with Vidant Health)
Initial training for Vidant Health’s EHR was mediocre. Clinicians regularly reported that they lacked the skills to make the EHR work well. Today Vidant’s EHR training ranks in the 95th percentile. How did they accomplish this revolution? Join Dr. Joseph Pye and Dr. Greg Knapp as they describe their incredible effort to lead an organization EHR refresh, including a full EHR-training redo.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 55.0 minutes

Using the EHR to Increase...

Using the EHR to Increase Organizational Efficiency with Kadlec Regional Medical Center
When Kadlec Regional Medical Center went live with their Epic EHR, they set a goal to have all physicians return to pre-EHR RVU levels. Within one year, KRMC surpassed this goal and saw a 20% increase in patients seen and a 25% increase in RVU levels. Today, KRMC is in the 88th percentile for overall EHR satisfaction measured through the Arch Collaborative. Learn how did this community hospital with limited resources did what so many larger health systems have failed to do: make the EHR efficient and a delight to use.

Created in partnership with Kadlec Regional Medical Center | Wednesday, June 27, 2018 | Report Brief Read Time: 43.0 minutes

Rapid EHR Optimization with Greater...

Rapid EHR Optimization with Greater Hudson Valley Health System
On average, providers at community hospitals are less satisfied than providers at any other type of provider organization. So how did Greater Hudson Valley Health System reach the 98th percentile in the Collaborative? Come join Brian Tew, CIO of Greater Hudson Valley Health System, as he shares the secrets of his organization’s rapid EHR-optimization efforts and how the organization has bounced back from an IT-talent exodus. Learn how a community hospital with limited resources can deliver an incredible EHR experience!

Created in partnership with Greater Hudson Valley Health System | Tuesday, March 20, 2018 | Report Brief Read Time: 50.0 minutes

Summary of November 2017 Best...

Summary of November 2017 Best Practices Study
What have we learned from your clinicians’ collective 2,000 hours of giving feedback on your EHRs? What best practices start to emerge when we combine KLAS’ executive interviews and organizational benchmarks with user feedback? Join Adam Gale, CEO of KLAS, and Taylor Davis, VP of Strategy and Analysis at KLAS, for an overview of the most actionable findings in the Collaborative research. This webinar will focus on best practices and the greatest opportunities for dramatic satisfaction improvement that are available to all organizations.

Created in partnership with KLAS | Tuesday, December 12, 2017 | Report Brief Read Time: 58.0 minutes

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