Increase EHR Satisfaction and Efficiency through Personalization Training
Education is one of the pillars of success for clinician satisfaction with the electronic health record (EHR). In 2022, UCSF Health’s advanced practice providers (APPs) ranked in the 7th percentile of Epic organizations for ongoing training sufficiency and the 5th percentile for adequate workflow training. Our APPs underutilized personalized templates, order lists, and shortcuts in the care setting, with 44% needing to perform after-hours EHR work. Guided by insights from the results of UCSF Health’s EHR Satisfaction and Efficiency survey, our informatics team developed a provider-led ongoing training program that improved workflows through EHR personalization. Using a hybrid model of asynchronous training tailored to individual participants through baseline EHR performance data and small group learning integration, we measured improvements in Epic proficiency, after-hours work time, and overall EHR experience scores.?
Publish Date: 08/14/2024
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