Keeping Patients Engaged and Clinicians Empowered - Maximizing Portal Value While Minimizing Burnout
"Ever feel overwhelmed by the volume of MyChart messages from patients? You're not alone. At Confluence Health, we were struggling with balancing patient engagement through MyChart while avoiding provider burnout from constant advice requests. In this insightful webinar we will share Confluence's journey to ""bend the curve"" on patient message volume without compromising care quality or access. Despite steadily increasing their MyChart user base, they've successfully flattened message growth through a multi-pronged approach.You'll learn practical strategies they implemented across people, processes and technology, including:- Effectively setting patient expectations through marketing materials, activation messages and submission disclaimers- Aligning providers and staff on guidelines for responding to ensure a team-based care model- Leveraging data to identify areas for improvement - Optimizing technical configurations like message routing, quick actions and smart links"
Publish Date: 08/14/2024
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