Arch Webinars: measured-improvement

Navigating Today's Challenges to Accelerate Tomorrow's Innovation

Key Trends Impacting Organizations Today

Navigating Today’s Challenges to Accelerate Tomorrow’s Innovation: This session will provide candid look at how healthcare leaders are feeling about today’s challenges—from regulatory and funding shifts to operational pressures—and how leading organizations are responding. We’ll highlight lessons you can apply to drive innovation and accelerate your own success.

Created in partnership with KLAS | Wednesday, August 13, 2025 | Report Brief Read Time: 43.0 minutes

Change Management – The Key to...

Change Management – The Key to Guiding Organizations to EHR Success

KLAS Panel

Expand your vision of change management as a critical tool for delivering the benefits of rapidly evolving technology to clinicians. Collaborate with peers and discover how organizations have successfully navigated complex changes—including EHR implementations, upgrades, AI deployments, and ongoing optimizations—by leveraging strong governance structures, informatics teams, and superusers to maximize impact and ensure clinicians aren’t left behind as healthcare IT surges forward.

Created in partnership with KLAS | Monday, August 4, 2025 | Report Brief Read Time: 62.0 minutes

Dayton Children's Hospital

Optimizing the Nursing Admission Assessment Navigator to Improve EHR Satisfaction & Efficiency

Dayton Children's Hospital will share how the Clinical Informatics team worked with inpatient nurses, nursing administrators, and EHR builders to decrease the admission assessment flowsheet documentation burden on nurses providing direct patient care. They will discuss the intermediate quality improvement course that provided the framework for this exercise, and will review how this work impacted nursing satisfaction as evidenced by the results of the KLAS EHR satisfaction survey that was conducted several months after the project’s completion as well as how it impacted the time nurses spend within the admission assessment navigator. Objectives: · Understand the impact of admission assessment documentation requirements on a nurse’s ability to spend time providing care at the bedside. · Improve nursing efficiency by engaging patient care professionals in a review of admission assessment flowsheet documentation. · Enhance nursing satisfaction by critically reviewing and updating each sec

Created in partnership with Dayton Children's Hospital | Monday, August 4, 2025 | Report Brief Read Time: 34.0 minutes

Improving the EHR Experience with...

Improving the EHR Experience with Data
Dr. Frase from Ozarks Healthcare shares her journey of implementing a new EHR, taking the Arch Collaborative data to heart, building a plan, and making significant improvements for their physicians using the EHR.

Created in partnership with Ozarks Healthcare | Thursday, August 15, 2024 | Report Brief Read Time: 27.0 minutes

Putting Arch Collaborative Data...

Putting Arch Collaborative Data Into Action
Alan Nebeker of the Arch Collaborative and members of the UCSF team discuss how partnering with the Arch Collaborative can improve your organization.

Created in partnership with UCSF Health | Thursday, August 15, 2024 | Report Brief Read Time: 60.0 minutes

Arch Collaborative Show: Pinnacle...

Arch Collaborative Show: Pinnacle Awards and Breakthrough Recognition

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Using Physician Survey Data to...

Using Physician Survey Data to Determine System Optimization Strategy
UW Health used answers to the free text question "If you could fix 3 things in the EHR, what would you fix?" to determine an optimization strategy to drive physician satisfaction with the electronic record. The presenter will share the processes they used for survey analysis, optimization ideation, and project prioritization.

Created in partnership with UW Health | Wednesday, August 14, 2024 | Report Brief Read Time: 45.0 minutes

Welcome: Arch Collaborative Growth...

Welcome: Arch Collaborative Growth and A Look Into The Future
Welcome session by KLAS' CEO Adam Gale Growth and A Look Into The Future by Jason Hess and Jenna Anderson

Created in partnership with KLAS | Wednesday, August 14, 2024 | Report Brief Read Time: 55.0 minutes

Better Has No Limit: Rapid Cycle...

Better Has No Limit: Rapid Cycle Improvement and Health IT
Dr. Brent James, MD, MStat, FACPE provides the keynote address for the 2023 Arch Collaborative Learning Summit

Created in partnership with KLAS | Thursday, August 31, 2023 | Report Brief Read Time: 45.0 minutes

Peer Guidance: Intermountain Health...

Peer Guidance: Intermountain Health and Indiana University Health System

Created in partnership with KLAS | Thursday, August 31, 2023 | Report Brief Read Time: 45.0 minutes

Arch Collaborative Nursing Guidebook

Arch Collaborative Nursing Guidebook
Join KLAS Data Scientist Jacob Jeppson as he shares the findings and best practices in the Arch Collaborative Nursing Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 60.0 minutes

Arch Collaborative Provider Guidebook

Arch Collaborative Provider Guidebook
Join Connor Bice, Senior Director of Insights for the Arch Collaborative, as he shares the findings and best practices from the 2023 Arch Collaborative Provider Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 62.0 minutes

Building a Successful Nursing...

Building a Successful Nursing Informatics Program

Created in partnership with University of Texas MD Anderson Cancer Center | Wednesday, August 16, 2023 | Report Brief Read Time: 45.0 minutes

Intermountain Health’s Technical...

Intermountain Health’s Technical Journey to Cerner EHR Performance Improvement
This session will focus on Intermountain’s use of data, tools, and technical resources used to improve the Cerner EHR experience for the organization. The journey includes assessment of basic technologies such as desktops and printers and expands into EHR integrated technologies and code quality. This session will also provide a preview of some of the most useful partner tools used to help reach the performance and reliability goals of the overall system.

Created in partnership with Intermountain Healthcare, Inc. | Wednesday, August 16, 2023 | Report Brief Read Time: 40.0 minutes

Transforming Initial EHR Training

Transforming Initial EHR Training
Presented by UW Medicine & Tegria When faced with the challenge of onboarding clinicians more efficiently while maintaining high satisfaction with training, UW Medicine transformed their Epic training program using adaptive learning to decrease Epic training time and target training content to the learner’s needs. UW Medicine and their implementation partner, Tegria, will share the approach and outcomes from this educational transformation.

Created in partnership with UW Medicine | Wednesday, August 16, 2023 | Report Brief Read Time: 50.0 minutes

Trust in EHR: Collaboration is Key

Trust in EHR: Collaboration is Key
Lehigh Valley Health Network built trust between clinicians and IT through deep and wide collaboration

Created in partnership with Lehigh Valley Health Network | Wednesday, August 16, 2023 | Report Brief Read Time: 38.0 minutes

EPIC4Me – Making Time for You

Created in partnership with SUNY Upstate Medical University | Tuesday, August 15, 2023 | Report Brief Read Time: 45.0 minutes

Improving the EHR Experience

Created in partnership with UNC Health Care | Tuesday, August 15, 2023 | Report Brief Read Time: 46.0 minutes

Continuous Improvement with EHR...

Continuous Improvement with EHR Optimization Sprints
University of Vermont Health Network uses a Sprint methodology to continuously improve the EHR experience for the clinical end users

Created in partnership with University of Vermont Health Network | Monday, August 14, 2023 | Report Brief Read Time: 44.0 minutes

Dayton Children's Building...

Dayton Children's Building Clinician Trust: Epic, Informatics, and Clinical IT Governance

Created in partnership with Dayton Children's Hospital | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

Ozarks Healthcare: Initial EHR...

Ozarks Healthcare: Initial EHR Education at Go-Live

Created in partnership with Ozarks Healthcare | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

First Comes Trust, Then Comes EHR...

First Comes Trust, Then Comes EHR Success - King Faisal Specialist Hospital and Research Center
King Faisal Specialist Hospital & Research Center, Saudi Arabia, utilized strong leadership to build high trust with their clinicians. This meant they had strong buy-in from top to bottom in implementing and strengthening their use of the EHR. They were able to build effective informatics teams and a strong group of superusers.

Created in partnership with King Faisal Specialist Hospital & Research Centre (IDN) | Monday, December 6, 2021 | Report Brief Read Time: 29.0 minutes

Royal Children's Hospital - Driving...

Royal Children's Hospital - Driving Quality of Care
Royal Children's Hospital in Melbourne, Australia, has created an environment where EMR changes are always seen through the lens of how they will affect the patient. This has led to high clinician trust in the organization and high-quality care for their patients.

Created in partnership with Royal Children's Hospital Melbourne | Monday, December 6, 2021 | Report Brief Read Time: 29.0 minutes

Ongoing Measurement Panel

Ongoing Measurement Panel
Listen to Intermountain Healthcare, Providence, Ozarks Healthcare and UCSD discuss the different approaches their organizations have taken to remeasuring EHR satisfaction.

Created in partnership with KLAS | Friday, July 30, 2021 | Report Brief Read Time: 37.0 minutes

The Guthrie Clinic Physician...

The Guthrie Clinic Physician Onboarding
The Guthrie Clinic presents how they onboard and train their physicians to use the EHR.

Created in partnership with The Guthrie Clinic | Friday, July 30, 2021 | Report Brief Read Time: 37.0 minutes

Intermountain Healthcare Provider...

Intermountain Healthcare Provider Ongoing EHR Education
Intermountain Healthcare presents at the Arch Collaborative Summit 2021 about how they turned around their EHR experience by collaborating with other healthcare systems, improving EHR education through coaching, and focusing on the providers' experience today, not what it could be in the future.

Created in partnership with Intermountain Healthcare, Inc. | Thursday, July 29, 2021 | Report Brief Read Time: 46.0 minutes

Improve, Improve, and Improve Again

Improve, Improve, and Improve Again
Franciscan Health first participated in the Arch Collaborative in 2017, and since then has measured every year. The frequent measurement itself is an impressive feat, but they also managed to increase their end-users EHR satisfaction with each measurement. Listen to find out how their intentional efforts to improve have significantly impacted the user experience.

Created in partnership with Franciscan Health | Monday, April 12, 2021 | Report Brief Read Time: 33.0 minutes

Available Tools of the Arch...

Available Tools of the Arch Collaborative

Arch Collaborative Learning Summit 2020:

Come listen to a review of all available tools to Arch Collaborative members. We will present how new tools have been used and review where we might go next.

Created in partnership with KLAS | Monday, October 26, 2020 | Report Brief Read Time: 45.0 minutes

Improving the EHR Experience - Rush...

Improving the EHR Experience - Rush University Medical Center

Arch Collaborative Learning Summit 2020

Starting from the 63rd percentile in the Collaborative in 2017, Rush Health was to implement a plan that would lead to dramatic improvement. Today, Rush Health sits at the 93rd percentile of all Collaborative members. They got there by developing a team of practicing physician informaticists across core clinical areas, implementing a dedicated team for provider support, and making a campaign to improve the EHR experience at ambulatory clinics. Additionally, they focused their teams and efforts on technology enhancements and redesigns. Above all, Rush Health worked to improve how they communicated with providers. In this session, Jordan Dale and Meeta Shah outline how they built their team of physician informaticists, what their dedicated Provider Optimization and Experience Team (POET) focuses on, and how the RESET program spends two weeks embedded in clinics to drive EHR satisfaction and teamwork for the clinical team.

Created in partnership with Rush University Medical Center (IDN) | Monday, October 26, 2020 | Report Brief Read Time: 49.0 minutes

Improving Through Sprints - MD...

Improving Through Sprints - MD Anderson

Arch Collaborative Learning Summit 2020

MD Anderson has successfully implemented EHR improvement sprints in 15 centers and has reached over 850 providers in their THRIVE programs. They have measured all along the way and have seen themselves come from the 48th percentile among Collaborative members and to the 96th percentile. Greg Fetzer, Ruston Juneau, and Michael Bersin will share the details of how they developed the sprint program by using parts of the THRIVE program and how they customize it to the needs of each center they visit.

Created in partnership with University of Texas MD Anderson Cancer Center | Monday, October 26, 2020 | Report Brief Read Time: 48.0 minutes

Nursing EHR Success - Sutter Health

Arch Collaborative Learning Summit 2020

For many organizations, reducing documentation is one key to improving the EHR user experience. Sutter Health has been able to accomplish this goal for their perioperative nurses. By going to frontline nurses to design and validate the best workflows, creating a train-the-trainers program, and building superusers, the Sutter Health team was able to develop a program that decreased the number of flowsheet rows for preop by 45% and for PAT by 65%. It also decreased the number of flowsheet templates by 91%. This led to a nearly 45-point jump in the Net EHR Experience score of these nurses. Come listen as Donna Woelfel, Fiona Dennison, and Megan Haberlein detail how they built a program that decreased documentation, increased efficiency, provided more standardization, and ultimately led to a decreased cognitive burden in EHR charting.

Created in partnership with Sutter Health | Monday, October 26, 2020 | Report Brief Read Time: 42.0 minutes

Operationalizing the Arch...

Operationalizing the Arch Collaborative - OrthoVirginia

Arch Collaborative Learning Summit 2020

Last year, OrthoVirginia presented to the Collaborative because they were able to dramatically improve their orthopedic surgeons’ satisfaction with the EHR. This year, physician satisfaction has climbed even higher, making OrthoVirginia’s surgeons some of the happiest doctors in the Collaborative. However, in focusing on the physician experience, PT and OT satisfaction remained stagnant. Utilizing the Arch Collaborative survey data, OrthoVirginia has been able to show the return on investment and implement changes for PT and OT that have already yielded some success. This session focuses on how Cap Eschenroeder and Jonathan Moquin use the Arch Collaborative as an inspiration for change and how the data is used to build a team and a larger coalition dedicated to improving the EHR experience for all end users.

Created in partnership with OrthoVirginia | Monday, October 26, 2020 | Report Brief Read Time: 45.0 minutes

The Science of Improving the EHR...

The Science of Improving the EHR Experience (Webinar)
This webinar explores the improvements that health systems have made to improve the EHR experience for their end-users. Join us in learning more about the data, the best practices, so that you can find out for yourselves that improving the EHR experience is not only possible, but that it's quite doable.

Created in partnership with KLAS | Wednesday, July 15, 2020 | Report Brief Read Time: 51.0 minutes

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Arch Webinars: Measured-Improvement

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Arch Webinars: Measured-Improvement

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